Free Airline Pushback Operator course (4months)

Airline Pushback Operator:

Airline Pushback Operator is responsible for providing pushback/towing function on the aircraft during operations

Brief Job Description: Airline pushback operator’s primary responsibility includes ensuring safe pushback/towing of the aircraft.

Personal Attributes: The individual should have basic communication ability and should be responsible in order to maintain procedures. He should have the ability to work for long hours and be cautious to avoid any accidents. He should have a good hand-eye coordination.

Safety and security procedures:

Comprehending the safety and security procedures

PC1. comply with the organisation’s safety and security policies and procedures

PC2. comply with the regulatory guidelines on safe conduct of operations and maintenance of conditions to thwart any acts of unlawful interference

PC3. report any identified breaches of safety, and security policies and procedures to the designated person

PC4. coordinate with other resources at the workplace (within and outside the organisation) to achieve safe and secure environment

PC5. identify and mitigate any safety and security hazards like illness, accidents, fires or acts of unlawful interference if it falls within the limits of individual’s authority

PC6. report any hazards outside the individual’s authority to the relevant person in line with organisational procedures and regulatory guidelines

PC7. follow organisation’s emergency procedures for accidents, fires or acts of unlawful interference

PC8. identify and recommend opportunities for improving health, safety, and security to the designated person

PC9. ensure all health and safety records are updated and procedures well defined

Knowledge and Understanding

Organisational Context

KA1. hazard identification and risk management as defined within the organisational policy and procedures

KA2. regulatory requirements and organisation’s procedures for maintenance of safety and security standards and individual’s role and responsibilities in relation to this

KA3. how and when to report hazards

KA4. the limits of responsibility for dealing with hazards

KA5. the organisation’s emergency procedures for different emergency situations and the importance of following these

KA6. importance of maintaining high standards of safety and security KA7. implications that any non-compliance with safety and security may

have on individuals and the organization

Technical Knowledge

KB1. different types of breaches of safety and security and how and when to report these

KB2. evacuation procedures for workers and passengers

KB3. how to summon medical assistance and the emergency services, where necessary

KB4. how to use the health, safety and accident reporting procedures and the importance of these

KB5. regulatory guidelines on dealing with safety and security emergencies

Core Skills/ Generic Skills

Writing Skills

The user/ individual on the job needs to know and understand how to: SA1. complete accurately well written report in English language detailing the situations of emergency with attention to detail

Reading Skills

The user/individual on the job needs to know and understand how to: SA2. read instructions/guidelines/procedures/rules

Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to: SA3. listen to and orally communicate information with all concerned

Professional Skills

Decision Making

The user/individual on the job needs to know and understand how to: SB1. make decisions on a suitable course of action or response if permitted by the authority matrix

Plan and Organise

The user/individual on the job needs to know and understand how to: SB2. monitor efficient functioning of all activities SB3. plan and organise work to achieve targets and deadlines

Customer Centricity

The user/individual on the job needs to know and understand how to: SB4. communicate with customers and other stakeholders in a courteous manner SB5. maintain effective relationship with the customers

Problem Solving

The user/individual on the job needs to know and understand how to: SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management SB7. identify and correct errors. Analytical Thinking The user/individual on the job needs to know and understand how to: SB8. analyse best possible solutions (cost, time, effort, etc) suited for operations Critical Thinking The user/individual on the job needs to know and understand how to: SB9. concentrate on task at hand and complete it without errors SB10. apply balanced judgments to different situations   Operate a vehicle airside Performance Criteria   Prepare the vehicle for airside use PC1. ensure that airside driving authorization/ license is appropriate to the vehicle PC2. confirm that the vehicle is lit and marked according to airside driving requirements PC3. complete documents relating to using the vehicle in line with the organisation procedures Manoeuvre the vehicle airside PC4. manoeuvre the vehicle in a controlled manner in all conditions PC5. park the vehicle safely in appropriate areas in line with organisation procedures PC6. follow airside signage/ markings PC7. ensure that priority is given to moving aircraft at all times PC8. maintain a safe distance between the vehicle and aircraft at all time as defined by regulatory guidelines PC9. ensure that all doors and shutters (where relevant) are closed while driving the vehicle PC10. reverse the vehicle according to organisational and regulatory guidelines PC11. be constantly vigilant when driving Maintain procedures and practices which contribute to safety of airside traffic and apron operations PC12. wear appropriate Personal Protective Equipment (PPE) while driving PC13. secure vehicle loads in line with the organisation procedures PC14. ensure carriage of an airside driving pass or license in line with the organisation procedures and regulatory guidelines PC15. take appropriate remedial action when foreign object debris (FOD) or spillage is seen on the airfield PC16. report dangerous or unsafe practices to appropriate authority PC17. get rid of all waste products in line with the organisation procedures and regulatory guidelines PC18. provide unhindered access for emergency services at all times Comply with airside accident, hazard and emergency procedures PC19. report all airside accidents and emergencies in line with organisation procedures and regulatory guidelines PC20. respond to airside accidents and emergencies in line with organisation procedures and regulatory guidelines Knowledge and Understanding   Organisational Context KA1. organisation safety policy and procedures; basic compliance to technical requirements and standards; safety and hazards KA2. organisation structure KA3. escalation procedure Technical knowledge KB1. organisation and regulatory procedures as they may apply to airside traffic KB2. airside safety instruction KB3. airside safety areas (roads, manoeuvring areas, stands) in relation to license categories KB4. airside signs and markings KB5. aircraft crossing points KB6. airport and stand layout KB7. speed limits KB8. airside parking regulations KB9. regulations concerning reversing KB10.low visibility notification and operating procedures KB11.the effect that poor weather conditions including snow and ice, high winds, rain/surface water, lightning and heat on driving airside   Core Skills/ Generic Skills Writing Skills The user/ individual on the job needs to know and understand how to: SA1. complete documents related to use of vehicle Reading Skills The user/individual on the job needs to know and understand how to: SA2. interpret airport and stand layout SA3. read airside safety instructions SA4. read airside parking regulations Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to: SA5. communicate clearly with supervisors and peers SA6. regularly communicate with all employees in the chain of activities to ensure efficient operations SA7. share best practices with peers and subordinates Professional Skills Decision Making The user/individual on the job needs to know and understand how to: SB1. understand types of faults occurring and how to deal with it Plan and Organise The user/individual on the job needs to know and understand how to: SB2. monitor efficient functioning of all activities SB3. prioritise and execute tasks in within the scheduled time limits Customer Centricity The user/individual on the job needs to know and understand how to: SB4. communicate with customers in a courteous manner SB5. maintain effective relationship with the customers Problem Solving The user/individual on the job needs to know and understand how to: SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management SB7. identify and correct errors Analytical Thinking The user/individual on the job needs to know and understand how to: SB8. take the most appropriate remedial action when hazards are identified on the airside Critical Thinking The user/individual on the job needs to know and understand how to: SB9. concentrate on the task at hand and complete it without errors   Prestart inspection of equipment/ vehicle Performance Criteria   Reviewing prestart inspection checklist PC1. identify the appropriate prestart inspection checklist for the respective equipment / vehicle PC2. perform the prestart inspection on the respective equipment / vehicle as per the checklist PC3. identify any defects on the equipment / vehicle and determine if the same can impact the operations of the equipment / vehicle Recording of inspection findings PC4. ensure that all the findings against the prestart inspection checklist are duly filled in the appropriate checklist forms PC5. record any additional defects found beyond the prestart inspection checklist in the appropriate form in relevant detail PC6. file the duly filled form in the manner as defined by the organisation or regulatory policies and procedures Knowledge and Understanding     Organisational Context KA1. organisation safety policy and procedures; basic compliance to technical requirements and standards; safety and hazards KA2. organisation structure KA3. escalation procedure   Technical Knowledge KB1. types of equipment/vehicles in use KB2. basic knowledge of the various operating parts of an equipment/vehicle KB3. basic knowledge of the kinds of defects that can be observed on an equipment/vehicle KB4. airside safety regulations KB5. airside driving regulations KB6. aviation security regulations Core Skills/ Generic Skills Writing Skills The user/individual on the job needs to know and understand how to: SA1. write in English language the inspection findings and defects observed on the equipment / vehicle Reading Skills The user/individual on the job needs to know and understand how to: SA2. read the details of any instructions SA3. read and understand the organisation policy & procedures SA4. read the equipment/vehicle maintenance manual Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to: SA5. communicate clearly with supervisors and peers SA6. regularly communicate with all employees in the chain of activities to ensure efficient operations SA7. share best practices with peers and subordinates Professional Skills Decision Making The user/individual on the job needs to know and understand how to: SB1. identify if the equipment/vehicle is fit for operations Plan and Organise The user/individual on the job needs to know and understand how to: SB2. monitor efficient functioning of all activities SB3. plan and organise work to achieve targets and deadlines Customer Centricity Not applicable Problem Solving The user/individual on the job needs to know and understand how to: SB4. identify trends/common causes for errors and suggest possible solutions to the supervisor / management SB5. identify and correct errors Analytical Thinking The user/individual on the job needs to know and understand how to: SB6. take the most appropriate remedial action when hazards are identified on the airside Critical Thinking The user/individual on the job needs to know and understand how to: SB7. concentrate on task at hand and complete it without errors SB8. apply balanced judgments to different situations   Post operations inspection of equipment/ vehicle Performance Criteria   Reviewing post operations inspection checklist PC1. identify appropriate post operations inspection checklist for the respective equipment/vehicle PC2. perform the post operations inspection on the respective equipment/ vehicle as per the checklist PC3. identify any defects with the equipment/vehicle and determine if the same can impact the operations of the respective equipment/vehicle Recording of inspection findings PC4. ensure that all the findings against the post operations inspection checklist are duly filled in the appropriate checklist forms PC5. record any additional defects found or caused during operations or in the appropriate form in relevant detail PC6. file the duly filled form in the manner as defined by the organisation or regulatory policies and procedures Knowledge and Understanding   Organisational Context KA1. the user/individual on the job needs to know and understand: organisation safety policy and procedures; basic compliance to technical requirements and standards; safety and hazards KA2. organisation structure KA3. escalation procedure Technical knowledge KB1. types of equipment/vehicles in use KB2. basic knowledge of the various operating parts of an equipment/ vehicle KB3. basic knowledge of the kinds of defects that can be observed on an equipment/vehicle KB4. airside safety regulations KB5. aviation security regulations Core Skills/ Generic Skills Writing Skills The user/individual on the job needs to know and understand how to: SA1. write in English language the inspection findings and defects observed on the respective equipment/vehicle Reading Skills The user/individual on the job needs to know and understand how to: SA2. read the details of any instructions SA3. read and understand the organisation policies & procedures SA4. read the equipment maintenance manual Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to: SA5. communicate clearly with supervisors and peers SA6. regularly communicate with all employees in the chain of activities to ensure efficient operations SA7. share best practices with peers and subordinates   Professional Skills Decision Making The user/individual on the job needs to know and understand how to: SB1. identify the type of fault in the equipment/vehicle Plan and Organise The user/individual on the job needs to know and understand how to: SB2. monitor efficient functioning of all activities SB3. plan and organise work to achieve targets and deadlines Customer Centricity Not applicable Problem Solving The user/individual on the job needs to know and understand how to: SB4. identify trends/common causes for errors and suggest possible solutions to the supervisor/management SB5. identify and correct errors Analytical Thinking The user/individual on the job needs to know and understand how to: SB6. take the most appropriate remedial action when hazards are identified on the airside Critical Thinking The user/individual on the job needs to know and understand how to: SB7. concentrate on task at hand and complete it without errors SB8. apply balanced judgments to different situations Pushback operations Performance Criteria   Aircraft pushback PC1. align the pushback (towbar or towbar less) with the center line of the aircraft before the aircraft movement; PC2. completely raise the towbar wheels (if used) before the start of the aircraft movement PC3. coordinate for clearance to push communication from flight crew or responsible ground staff PC4. select appropriate gear on tractor and slowly begin movement PC5. ensure that prior to the aircraft movement, make sure that the parking brakes are released and the anti-collision lights are switched on (depending on the local airport regulations); PC6. keep the manoeuvring speed to a minimum, and apply the vehicle brakes gently PC7. scan the apron during pushback, monitor clearances and wing walkers (if applicable) to ensure that aircraft is moving clear of all obstructions. PC8. always be prepared to stop PC9. ensure during pushback the steering turn limits are not exceeded and advise flight crew if any are exceeded (nose gear damage will occur if limits are exceeded). PC10. coordinate with the responsible ground crew on interphone and maintain visual contact and ensure that a safe distance is maintained from the nose gear during entire p ushback Knowledge and Understanding   Organisational Context KA1. organisation safety policy and procedures; basic compliance to technical requirements and standards; safety and hazards KA2. organisation structure KA3. escalation procedure Technical knowledge KB1. types of equipment / vehicles in use KB2. basic knowledge of the various operating parts of an equipment / vehicle KB3. basic knowledge of the kinds of defects that can be observed on an equipment / vehicle KB4. airside safety regulations KB5. aviation security regulations Core Skills/ Generic Skills Writing Skills The user/individual on the job needs to know and understand how to: SA1. write in English language the inspection findings and defects observed on the equipment / vehicle Reading Skills The user/individual on the job needs to know and understand how to: SA2. read the details of any instructions SA3. read and understand the organisation policies & procedures Oral Communication (Listening and Speaking skills) The user/ individual on the job needs to know and understand how to: SA4. communicate clearly with supervisors and peers SA5. regularly communicate with all employees in the chain of activities to ensure efficient operations SA6. share best practices with peers and subordinates   Professional Skills Decision Making The user/individual on the job needs to know and understand how to: SB1. identify prohibited/suspect items and take action in line with organisation procedure Plan and Organise The user/individual on the job needs to know and understand how to: SB2. monitor efficient functioning of all activities SB3. plan and organise work to achieve targets and deadlines Customer Centricity Not applicable Problem Solving The user/individual on the job needs to know and understand how to: SB4. identify trends/ common causes for errors and suggest possible solutions to the supervisor / management SB5. identify and correct errors Analytical Thinking The user/individual on the job needs to know and understand how to: SB6. take the most appropriate remedial action when hazards are identified on the airside Critical Thinking The user/individual on the job needs to know and understand how to: SB7. concentrate on task at hand and complete it without errors   Take action to deal with incidents, accidents and emergencies in the aviation security environment Performance Criteria   Take action to deal with incidents, accidents and emergencies PC1. assess the probability and severity of emergency situations PC2. take action to deal with emergencies, incidents or accidents in line with its organisation’s procedures and regulatory guidelines PC3. make sure the action planned does not increase the risk or threat to oneself and others PC4. consider the needs of others when taking action PC5. keep all the relevant and appropriate person(s) informed on action taken in line with organisation’s procedures PC6. get help from the appropriate sources in situation that are outside your own authority or ability PC7. document all actions taken to mitigate risks/ emergencies in line with organisation procedures and regulatory guidelines Knowledge and Understanding   Organisational Context KA1. organisation’s procedures for dealing with and reporting emergencies, incidents or accidents   Technical Knowledge KB1. legal responsibilities when dealing with emergencies, incidents or accidents KB2. the possible emergencies, incidents or accidents an individual may have to deal with or advise colleagues on how to deal with for evacuation, passenger behaviour, illness or death, stolen property, suspect or unclaimed baggage, suspicious items, natural disasters, fires and security alerts including terrorist threats KB3. action that can be taken and the authority matrix KB4. how to take actions to deal with emergencies, incidents or accidents KB5. how to reduce as far as possible any possible risks in typical travel related emergencies, incidents or accidents KB6. effect on customer service and goodwill in emergencies, incidents or accidents Core Skills/ Generic Skills Writing Skills The user/individual on the job needs to know and understand how to: SA1. write in English language a brief and concise report on the emergency and its handling Reading Skills The user/individual on the job needs to know and understand how to: SA2. read and understand the organisation’s policies & procedures Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to: SA3. communicate clearly with supervisors and peers SA4. communicate with passengers in a courteous manner SA5. regularly communicate with all employees in the chain of activities to ensure activities are running smoothly SA6. share best practices with peers and subordinates   Professional Skills Decision Making The user/individual on the job needs to know and understand how to: SB1. initiate action to mitigate an emergent risk/ emergency situation Plan and Organise The user/individual on the job needs to know and understand how to: SB2. monitor efficient functioning of all activities SB3. plan and organise work to achieve targets and deadlines Customer Centricity The user/individual on the job needs to know and understand how to: SB4. communicate with passengers and other stakeholders in a courteous manner SB5. maintain effective customer relationship Problem Solving The user/individual on the job needs to know and understand how to: SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management SB7. identify and correct errors Analytical Thinking The user/individual on the job needs to know and understand how to: SB8. analyse best possible solutions (cost, time, effort, etc.) suited for operations Critical Thinking The user/individual on the job needs to know and understand how to: SB9. concentrate on task at hand and complete it without errors SB10. apply balanced judgments to different situations   Work Effectively in a Team Performance Criteria   Support the work team PC1. display courteous and helpful behavior at all times. PC2. take opportunities to enhance the level of assistance offered to colleagues. PC3. meet all reasonable requests for assistance within acceptable workplace timeframes. PC4. complete allocated tasks as required. PC5. seek assistance when difficulties arise. PC6. use questioning techniques to clarify instructions or responsibilities. PC7. identify and display a nondiscriminatory attitude in all contacts with customers and other staff members. Maintain personal presentation PC8. observe appropriate dress code and presentation as required by the workplace, job role and level of customer contact. PC9. follow personal hygiene procedures according to organisational policy and relevant legislation. Develop effective work habits PC10. interpret, confirm and act on workplace information, instructions and procedures relevant to the particular task. PC11. interpret, confirm and act on legal requirements in regard to anti- discrimination, sexual harassment and bullying. PC12. ask questions to seek and clarify workplace information. PC13. plan and organise daily work routine within the scope of the job role. PC14. prioritise and complete tasks according to required timeframes. PC15. identify work and personal priorities and achieve a balance between competing priorities. Knowledge and Understanding   Organisational Context KA1. The policies and procedures relating to the job role. KA2. The value system of the organisation. KA3. Employee rights and obligations. KA4. The reporting hierarchy and escalation matrix. Technical Knowledge KB1. ask questions to identify and confirm requirements. KB2. follow routine instructions through clear and direct communication. KB3. use language and concepts appropriate to cultural differences. KB4. use and interpret non-verbal communication. KB5. the scope of information or materials required within the parameters of the job role. KB6. consequences of poor team participation on job outcomes. KB7. work health and safety requirements. Core Skills/ Generic Skills Writing Skills, On the job the individual needs to be able to: SA1. complete documentation accurately. SA2. write simple reports when required. Reading Skills On the job the individual needs to be able to: SA3. read information accurately. SA4. read and interpret data sheets. Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to: SA5. listen to and orally communicate information with all concerned   Professional Skills Decision Making On the job the individual needs to be able to: SB1. make appropriate decisions regarding the responsibilities of the job role. Plan and Organise The user/individual on the job needs to know and understand how to: SB2. monitor efficient functioning of all activities SB3. plan and organise work to achieve targets and deadlines Customer Centricity The user/individual on the job needs to know and understand how to: SB4. communicate with passengers and other stakeholders in a courteous manner SB5. maintain effective work relationship Problem Solving The user/individual on the job needs to know and understand how to: SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management SB7. identify and correct errors Analytical Thinking The user/individual on the job needs to know and understand how to: SB8. analyse best possible solutions (cost, time, effort, etc.) suited for operations Critical Thinking The user/individual on the job needs to know and understand how to: SB9. concentrate on task at hand and complete it without errors SB10. apply balanced judgments to different situations          Model Curriculum Airline Pushback Operator     Follow safety and security procedures   comprehend the organisation’s safety and security policies and procedures  comprehend the regulatory guidelines on safe conduct of operations and maintenance of conditions to thwart any acts of unlawful interference  report any identified breaches of safety, and security policies and procedures to the designated person  coordinate with other resources at the workplace (within and outside the organization) to achieve safe and secure environment  identify and mitigate any safety and security hazards like illness, accidents, fires or acts of unlawful interference if it falls within the limits of individual’s authority  report any hazards outside the individual’s authority to the relevant person in line with organisational procedures and regulatory guidelines  follow organisation’s emergency procedures for accidents, fires or acts of unlawful interference  identify and recommend opportunities for improving health, safety, and security to the designated person  complete all health and safety records are updates and procedures well defined   Operate a vehicle airside   make sure that airside driving authorization/ license is appropriate to the vehicle  confirm that the vehicle is lit and marked according to airside driving requirements  complete documents relating to using the vehicle in line with the organisation procedures  manoeuvre the vehicle in a controlled manner in all conditions  park the vehicle safely in appropriate areas in line with organisation procedures  follow airside signage/ markings   · give priority to moving aircraft at all times  maintain a safe distance between the vehicle and aircraft at all time as defined by regulatory guidelines  make sure that all doors and shutters (where relevant) are closed while driving the vehicle  reverse the vehicle according to organisational and regulatory guidelines  be constantly vigilant when driving  wear appropriate Personal Protective Equipment (PPE) while driving  secure vehicle loads in line with the organisation procedures  carry an airside driving pass or license in line with the organisation procedures and regulatory guidelines  take appropriate remedial action when foreign object debris (FOD) or spillage is seen on the airfield  report dangerous or unsafe practices to appropriate authority  get rid of all waste products in line with the organisation procedures and regulatory guidelines  provide unhindered access for emergency services at all times to be competent, the user/individual on the job must be able to:  report all airside accidents and emergencies in line with organisation procedures and regulatory guidelines  respond to airside accidents and emergencies in line with organisation procedures and regulatory guidelines   Prestart inspection of equipment/ vehicle   identify the appropriate prestart inspection checklist for the respective equipment / vehicle  perform the prestart inspection on the respective equipment / vehicle as per the checklist  identify any defects on the equipment / vehicle and determine if the same can impact the operations of the equipment / vehicle  ensure that all the findings against the prestart inspection checklist are duly filled in the appropriate checklist forms   · record any additional defects found beyond the prestart inspection checklist in the appropriate form in relevant detail  file the duly filled form in the manner as defined by the organisation or regulatory policies and procedures   Post operation inspection of equipment/ vehicle Candidates will be able to;  identify appropriate post operations inspection checklist for the respective equipment/vehicle  perform the post operations inspection on the respective equipment/ vehicle as per the checklist  identify any defects with the equipment/vehicle and determine if the same can impact the operations of the respective equipment/vehicle  ensure that all the findings against the post operations inspection checklist are duly filled in the appropriate checklist forms  record any additional defects found or caused during operations or in the appropriate form in relevant detail  file the duly filled form in the manner as defined by the organisation or regulatory policies and procedures   Pushback Operations   · align the pushback (towbar or towbar less) with the center line of the aircraft before the aircraft movement;  completely raise the towbar wheels (if used) before the start of the aircraft movement  standby for clearance to push communication from flight crew or responsible ground staff  select appropriate gear on tractor and slowly begin movement  prior to the aircraft movement, make sure that the parking brakes are rel eased and the anti-collision lights are switched on (depending on the local airport regulations);  keep the manoeuvring speed to a minimum, and apply the vehicle brakes gently  scan the apron during pushback, monitor clearances and wing walkers (if applicable) to ensure that aircraft is moving clear of all obstructions · ensure during pushback the steering turn limits are not exceeded and advise flight crew if any are exceeded (nose gear damage will occur if limits are exceeded).  if responsible ground crew on interphone is walking on ramp, maintain visual contact and ensure that a safe distance is maintained from the nose gear during entire pushback   Take action to deal with incidents, accidents and emergencies in the aviation security environment   · comprehend the probability and severity of emergency situations  take action to deal with emergencies, incidents or accidents in line with its organisation’s procedures and regulatory guidelines`  make sure the action planned does not increase the risk or threat to oneself and others  consider the needs of others when taking action  keep all the relevant and appropriate person(s) informed on action taken in line with organisation’s procedures  get help from the appropriate sources in situation that are outside your own authority or ability  document all actions taken to mitigate risks/ emergencies in line with organisation procedures and regulatory guidelines   Work Effectively in a Team   · display courteous and helpful behavior at all times.  take opportunities to enhance the level of assistance offered to colleagues.  meet all reasonable requests for assistance within acceptable workplace timeframes.  complete allocated tasks as required.  seek assistance when difficulties arise.  use questioning techniques to clarify instructions or responsibilities.  identify and display a non-discriminatory attitude in all contacts with customers and other staff members   · observe appropriate dress code and presentation as required by the workplace, job role and level of customer contact.  follow personal hygiene procedures according to organisational policy and relevant legislation.  interpret, confirm and act on workplace information, instructions and procedures relevant to the particular task  interpret, confirm and act on legal requirements in regard to antidiscrimination, sexual harassment and bullying.  ask questions to seek and clarify workplace information.  plan and organise daily work routine within the scope of the job role  prioritise and complete tasks according to required timeframes  identify work and personal priorities and achieve a balance between competing priorities     Unique equipment used;  Aircraft handling manual (AHM) of widely used aircraft, pushback tractor  personal protective equipment (PPE) (consisting of safety jacket, safety goggles, ear plugs, gloves & safety shoes)  pushback tractor, dolly, cargo dozers, step ladder, fork lift  container, pallets, mock cargo packages     Guidelines for Assessment 1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC 2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC 3. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below) 4. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training center based on this criteria 5. To pass the Qualification Pack, every trainee should score a minimum of 50% in aggregate 6. The marks are allocated PC wise, however, every NOS will carry a weightage in the total marks allocated to the specific QP