Rita Charitable Trust

Free Airport Cargo Operations Assistant course (6months)

Airport Cargo Operations Assistant:

Brief Job Description of Airport Cargo Operations Assistant: Airport Cargo Operations Assistant is responsible for loading and unloading or cargo or shipment to/ from ULD/ BTs from/ to storage facilities in and around the airport premises. He will also assist in moving shipments and loading them on ULD.

Personal Attributes: key attributes for Airport cargo operations assistant would include good communication skills, excellent written communication skills and good interpersonal skills with a keen eye for details.

Air cargo demand improving slower than expected, says IATA

Operate a vehicle airside:

Assisting in cargo operatons at the airport

PC1. assit the cargo supervisor/ team leader

PC2. perform loading and unloading cargo to/ from ULD/ BTs

PC3. assist Equipment Operator (export) to retrieve cargo from storage location to facilitate build-up of cargo at the workstations

PC4. load cargo into ULDs and trolleys; secure cargo loaded onto pallets

PC5. store cargo as per specific requirements like DG, AVI, PER, VAL etc.

PC6. perform loading/unloading shipments from trucks

PC7. lift the cargo carefully to avoid damages from trolley or ULDs and take assistance from Forklift operators to handle heavy Cargo

PC8. report to Supervisors/ Security if any damage found

PC9. follow the guidelines when handle special cargos like DG, AVI, PER, VAL etc.

Organizational

Context

KA1. procedures and policies of the organisation relevant to his/her work

KA2. fill forms related to transportation of cargo and mail by air

KA3. policies and procedures for handling sensitive cargo

KA4. appropriate reporting processes

Technical

Knowledge

KB1. procedure for accepting cargo and the requisite documents for different types of cargo example dangerous goods

KB2. how to identify hidden dangerous goods

KB3. information contained on cargo airway bills

KB4. approved airport codes

KB5. types of loading devices like ULDs, pallets, trolleys

KB6. how to use the loading equipment in safe manner and the complementary safe manual handling procedures

KB7. the consequences of inappropriate handling of cargo

KB8. protection available for loads in different weather conditions

KB9. appropriate reporting processes as per regulatory guidelines

Core Skills/ Generic Skills

Writing Skills
The user/ individual on the job needs to know and understand how to: SA1. fill any forms related to passenger screening  
Reading Skills
The user/individual on the job needs to know and understand how to: SA2. interpret the screening messages SA3. read the schedule and plan for cargo movement SA4. read and understand the instructions and conditions during cargo movement SA5. read and interpret guidelines with regards to dangerous goods by air SA6. share best practices with peers and juniors  
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA7. communicate clearly with supervisor and peers SA8. regularly communicate with all employees in the chain of activities to ensure activities are running smoothly SA9. share best practices with peers and juniors

 
Professional Skills
 
Decision Making
The user/individual on the job needs to know and understand how to:
SB1. decide if the cargo and mal are fir for acceptance and transportation by air
 
Plan and Organize
The user/individual on the job needs to know and understand:
SB3. monitor smooth functioning of all activities
SB4. prioritise and execute tasks in within the schedule time limits
 
Customer Centricity
The user/individual on the job needs to know and understand:
SB5. communicate with customers with etiquettes and share all relevant information
 
Problem Solving:
The user/individual on the job need to know and understand:
SB6. identify trends/ common causes for errors and suggest possible solutions to the supervisor/ management
SB7. identify and correct errors
 
Analytical Skills
The user/individual on the job needs to know and understand how to:
SB8. analyse on best possible solution (cost, time, effort, etc) suited for operations requirement
 
Critical Thinking Skills
The user/individual on the job needs to know and understand how to:
SB9. concentrate on task at hand and complete it without errors
 


Airport Cargo Operations Assistant




Work Effectively in a Team:


Support the work team
PC1. display courteous and helpful behaviour at all times.
PC2. take opportunities to enhance the level of assistance offered to colleagues.
PC3. meet all reasonable reques

Core Skills/ Generic Skills
ts for assistance within acceptable workplace timeframes.
PC4. complete allocated tasks as required. PC5. seek assistance when difficulties arise.
PC6. use questioning techniques to clarify instructions or responsibilities.
     PC7. identify and display a non discriminatory attitude in all contacts with customers and other staff members.

Maintain personal presentation
PC8. observe appropriate dress code and presentation as required by the workplace, job role and level of customer contact.
PC9. follow personal hygiene procedures according to organisational policy and relevant legislation.

Develop effective work habits
PC10. interpret, confirm and act on workplace information, instructions and procedures relevant to the particular task.
PC11. interpret, confirm and act on legal requirements in regard to anti- discrimination, sexual harassment and bullying.
PC12. ask questions to seek and clarify workplace information.
PC13. plan and organise daily work routine within the scope of the job role.
PC14. prioritise and complete tasks according to required timeframes.
PC15. identify work and personal priorities and achieve a balance between competing priorities.


Knowledge and Understanding
 

Organisational Context
KA1. The policies and procedures relating to the job role.
KA2. The value system of the organisation.
KA3. Employee rights and obligations.
KA4. The reporting hierarchy and escalation matrix.

Technical Knowledge
KB1. ask questions to identify and confirm requirements.
KB2. follow routine instructions through clear and direct communication. KB3. use language and concepts appropriate to cultural differences.
KB4. use and interpret non-verbal communication.
KB5. the scope of information or materials required within the parameters of the job role.
KB6. consequences of poor team participation on job outcomes. KB7. work health and safety requirements.

Core Skills/ Generic Skills

Writing Skills,
On the job the individual needs to be able to: SA1. complete documentation accurately. SA2. write simple reports when required.

Reading Skills
On the job the individual needs to be able to: SA3. read information accurately.
SA4. read and interpret data sheets. 

Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA5. listen to and orally communicate information with all concerned




Budapest Airport processes record levels of cargo in first half of 2017






Professional Skills

Decision Making
On the job the individual needs to be able to:
SB1. make appropriate decisions regarding the responsibilities of the job role.
Plan and Organise
The user/individual on the job needs to know and understand how to:
SB2. monitor efficient functioning of all activities
SB3. plan and organise work to achieve targets and deadlines
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB4. communicate with passengers and other stakeholders in a courteous manner
SB5. maintain effective work relationship
 
Problem Solving
The user/individual on the job needs to know and understand how to:
SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management
SB7. identify and correct errors
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. analyse best possible solutions (cost, time, effort, etc.) suited for operations
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB9. concentrate on task at hand and complete it without errors
SB10. apply balanced judgments to different situations
 
 
 
 Model Curriculum
Airport Cargo Operations Assistant
(Options: Airside Vehicle Operator)
Follow safety and security procedures
 
· Comply with the organization’s safety and security policies and procedures
 Comply with the regulatory guidelines on safe conduct of operations and maintenance of conditions to thwart any acts of unlawful interference
 Report any identified breaches of safety, and security policies and procedures to the designated person
 Coordinate with other resources at the workplace (within and outside the organization) to achieve safe and s ecure environment
 Identify and mitigate any safety and security hazards like illness, accidents, fires or acts of unlawful interference if it falls within the limits of individual’s authority
 Report any hazards outside the individual’s authority to the relevant person in line with organizational procedures and regulatory guidelines
 Follow organization’s emergency procedures for accidents, fires or acts of unlawful interference.
 Identify and recommend opportunities for improving health, safety, and security to the designated person
 Ensure all health and safety records are updated and procedures well defined
 
Assist in different cargo operations at the airport
 
Assist the cargo supervisor/ team leader
 Perform loading and unloading cargo to/ from ULD/ BTs
 Assist Equipment Operator (export) to retrieve cargo from storage location to facilitate build-up of cargo at the workstations
 · Load cargo into ULDs and trolleys; secure cargo loaded onto pallets
 Store cargo as per specific requirements like DG, AVI, PER, VAL etc.
 Perform loading/unloading shipments from trucks
 Lift the cargo carefully to avoid damages from trolley or ULDs and take assistance from Forklift operators to handle heavy Cargo
 Report to Supervisors/ Security if any damage found
 Follow the guidelines when handle special cargos like DG, AVI, PER, VAL etc
 
Work Effectively in a Team
 
Ensure that airside driving authorization/ license is appropriate to the vehicle
 Confirm that the vehicle is lit and marked according to airside driving requirements
 Complete documents relating to using the vehicle in line with the organization procedures
 Manoeuvre the vehicle in a controlled manner in all conditions
 Park the vehicle safely in appropriate areas in line with organisation procedures
 Follow airside signage/ markings
 Ensure priority is given to moving aircraft at all times
 Maintain a safe distance between the vehicle and aircraft at all time as defined by regulatory guidelines
 Ensure that all doors and shutters (where relevant) are closed while driving the vehicle
 Reverse the vehicle according to organizational and regulatory guidelines
 Ensure constant vigilance when driving
 Wear appropriate Personal Protective Equipment (PPE) while driving
 Secure vehicle loads in line with the organization procedures
 Ensure carriage of an airside driving pass or license in line
 with the organization procedures and regulatory guidelines
 Take appropriate remedial action when foreign object debris (FOD) or spillage is seen on the airfield
 Report dangerous or unsafe practices to appropriate authority
 Get rid of all waste products in line with the organization procedures and regulatory guidelines
 Provide unhindered access for emergency services at all times
 Report all airside accidents and emergencies in line with organization procedures and regulatory guidelines
 Respond to airside accidents and emergencies in line with organization procedures and regulatory guidelines
 


Diploma In Air Cargo Handling & Management






Operate a vehicle airside
 
· Make sure that airside driving authorization/license is appropriate and valid to the vehicle
 Confirm that the vehicle is lit and marked according to airside driving requirements
 Complete documents relating to using the vehicle in line with the organisation procedures
 Manoeuvre the vehicle in a controlled manner in all conditions
 Park the vehicle safely in appropriate areas in line with organisation procedures
 Follow airside signage/markings
 Give priority to moving aircraft at all times
  Maintain a safe distance between the vehicle and aircraft at all times as defined by regulatory guidelines
 Make sure that all doors and shutters (where relevant) are closed while driving the vehicle
 Reverse the vehicle according to organisational and regulatory guidelines
 Be constantly vigilant when driving
 Wear appropriate personal protective equipment (PPE) while driving
 Secure vehicle loads in line with the organisation procedures
 Carry an airside driving license in line with the organisation procedures and regulatory guidelines
 Take appropriate remedial action when foreign object debris (fod) or spillage is seen on the airfield/apron
 Report dangerous or unsafe practices to appropriate authority
 Get rid of all waste products in line with the organisation procedures and regulatory guidelines
 Provide unhindered access for emergency services at all times
 Report all airside incidents, accidents and emergencies in line with organisation procedures and regulatory guidelines
 Respond to airside incidents, accidents and emergencies in line with organisation procedures and regulatory guidelines
 
Guidelines for Assessment
1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC.
2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC.
3. Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS.
4. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below).
5. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training center based on this criterion.
6. To pass the Qualification Pack , every trainee should score a minimum of 50% of aggregate marks to successfully clear the assessment.
7. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack.