Free Airline Ramp Executive course (6months)

Airline Ramp Executive:

 Airline ramp executive is responsible for executing the turnaround of an aircraft on ground during operations.

Brief Job Description: Airline Ramp Executive coordinates information and turnaround of an aircraft (arrival and departure).

Personal Attributes: The individual on the job should have the ability to think logically, good listening and questioning skills and attention to detail and ability to prioritise workload.

Safety and security procedures:

Comprehending the safety and security procedures

PC1. comply with the organisation’s safety and security policies and procedures

PC2. comply with the regulatory guidelines on safe conduct of operations and maintenance of conditions to thwart any acts of unlawful interference

PC3. report any identified breaches of safety, and security policies and procedures to the designated person

PC4. coordinate with other resources at the workplace (within and outside the organisation) to achieve safe and secure environment

PC5. identify and mitigate any safety and security hazards like illness, accidents, fires or acts of unlawful interference if it falls within the limits of individual’s authority

PC6. report any hazards outside the individual’s authority to the relevant person in line with organisational procedures and regulatory guidelines

PC7. follow organisation’s emergency procedures for accidents, fires or acts of unlawful interference

PC8. identify and recommend opportunities for improving health, safety, and security to the designated person

PC9. ensure all health and safety records are updated and procedures well defined

Knowledge and Understanding

Organisational Context

KA1. hazard identification and risk management as defined within the organisational policy and procedures

KA2. regulatory requirements and organisation’s procedures for maintenance of safety and security standards and individual’s role and responsibilities in relation to this

KA3. how and when to report hazards

KA4. the limits of responsibility for dealing with hazards

KA5. the organisation’s emergency procedures for different emergency situations and the importance of following these

KA6. importance of maintaining high standards of safety and security KA7. implications that any non-compliance with safety and security may have on individuals and the organisation

Technical Knowledge

KB1. different types of breaches of safety and security and how and when to report these

KB2. evacuation procedures for workers and passengers

KB3. how to summon medical assistance and the emergency services, where necessary

KB4. how to use the health, safety and accident reporting procedures and the importance of these

KB5. regulatory guidelines on dealing with safety and security emergencies

Core Skills/ Generic Skills

Writing Skills
The user/ individual on the job needs to know and understand how to: SA1. accurately complete a well written report in English language detailing the situations of emergency with attention to detail
Reading Skills
The user/individual on the job needs to know and understand how to: SA2. read instructions/guidelines/procedures/rules
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA3. listen to and orally communicate information with all concerned

Professional Skills

Decision Making
The user/individual on the job needs to know and understand how to: SB1. make decisions on a suitable course of action or response if permitted by the authority matrix
Plan and Organise
The user/individual on the job needs to know and understand how to: SB2. monitor efficient functioning of all activities SB3. plan and organise work to achieve targets and deadlines
Customer Centricity
The user/individual on the job needs to know and understand how to: SB4. communicate with passengers and other stake holders in a courteous manner SB5. maintain cordial work relationship
Problem Solving

The user/individual on the job needs to know and understand how to:
SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management
SB7. identify and correct errors

Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. analyse best possible solutions (cost, time, effort, etc.) suited for operations

Critical Thinking
The user/individual on the job needs to know and understand how to:
SB9. concentrate on task at hand and complete it without errors
SB10. apply balanced judgments to different situations
 

Airline Customer Service Agent - AirlinesHQ.com






Operate a vehicle airside
Performance Criteria
 
Prepare the vehicle for airside use
PC1. make sure that airside driving authorisation/license is appropriate and valid for the vehicle
PC2. confirm that the vehicle is lit and marked according to airside driving requirements
PC3. complete documents relating to using the vehicle in line with the organisation procedures
Manoeuvre the vehicle airside
PC4. manoeuvre the vehicle in a controlled manner in all conditions PC5. park the vehicle safely in appropriate areas in line with
organisation procedures
PC6. follow airside signage/ markings
PC7. ensure that priority is given to moving aircraft at all times
PC8. maintain a safe distance between the vehicle and aircraft at all time as defined by regulatory guidelines
PC9. ensure that all doors and shutters (where relevant) are closed while driving the vehicle
PC10. reverse the vehicle according to organisational and regulatory guidelines
PC11. ensure constant vigilance when driving
Maintain procedures and practices
PC12. wear appropriate Personal Protective Equipment (PPE) while driving
PC13. secure vehicle loads in line with the organisation procedures PC14. Ensure carriage of an airside driving pass or license in line with the organisation procedures and regulatory guidelines
PC15. take appropriate remedial action when foreign object debris (FOD) or spillage is seen on the airfield
PC16. report dangerous or unsafe practices to appropriate authority.
PC17. dispose all waste products in line with the organisation procedures and regulatory guidelines
PC18. provide unhindered access for emergency services at all times
Comply with airside accident, hazard and emergency procedures
PC19. report all airside accidents and emergencies in line with organisation’s procedures and regulatory guidelines
PC20. respond to airside accidents and emergencies in line with organisation’s procedures and regulatory guidelines
Knowledge and Understanding
 
 
Organisational Context
KA1. organisation safety policy and procedures; basic compliance to technical requirements and standards; safety and hazards
KA2. organisation structure
KA3. escalation procedure

Technical knowledge
KB1. organisation and regulatory procedures as they may apply to airside traffic
KB2. airside safety instruction
KB3. airside safety areas (roads, manoeuvring areas, stands) in relation to license categories
KB4. airside signs and markings
KB5. aircraft crossing points
KB6. airport and stand layout
KB7. speed limits
KB8. airside parking regulations
KB9. regulations concerning reversing
KB10. low visibility notification and operating procedures
KB11. the effect that poor weather conditions including snow and ice, high winds, rain/surface water, lightning and heat on driving airside

Core Skills/ Generic Skills

Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. complete documents related to use of vehicle

Reading Skills
The user/individual on the job needs to know and understand how to: SA2. interpret airport and stand layout
SA3. read airside safety instructions
SA4. read airside parking regulations

Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA5. communicate clearly with supervisors and peers
SA6. regularly communicate with all employees in the chain of activities
to ensure efficient operations
SA7. share best practices with peers and subordinates

Professional Skills

Decision Making
The user/individual on the job needs to know and understand how to: SB1. understand types of faults occurring and how to deal with it

Plan and Organise
The user/individual on the job needs to know and understand how to: SB2. monitor efficient functioning of all activities
SB3. prioritise and execute tasks in within the scheduled time limits

Customer Centricity
Not applicable

Problem Solving
The user/individual on the job needs to know and understand how to:
SB4. identify trends/common causes for errors and suggest possible solutions to the supervisor / management
SB5. identify and correct errors
s
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB6. take the most appropriate remedial action when hazards are identified on the airfield

Critical Thinking
The user/individual on the job needs to know and understand how to:
SB7. concentrate on the task at hand and complete it without errors
 

Airport Ramp Services Course in Chandigarh | ITTA






Prepare for aircraft arrival
 
Performance Criteria
 
Prepare for aircraft arrival
PC1. gather information about incoming aircraft from various stakeholders encompassing information of parking bay assigned, any special requirements such as ambulift or wheelchairs, the incoming load of passengers and cargo and mail on the flight
PC2. perform a visual FOD (Foreign Object Debris) check of the proposed parking bay for the aircraft to ensure the parking area of the aircraft is free from any debris or loose object or an obstacle which can damage the aircraft
PC3. ensure that the aircraft type selected in the VDGS matches the aircraft type incoming on the parking bay in case of visual docking guidance system (VDGS)
PC4. ensure that all equipment and manpower including engineering technicians, loaders, cleaners, drivers are available at the parking bay of the aircraft as per the operational standards set by the organisation
PC 5. coordinate as a single point of contact for various stakeholders during aircraft turnaround to provide status and information as requested by each stakeholder
PC6. comply with all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manne
PC7. comply with relevant safety, quality and environmental management policies, SOPs and controls to ensure a healthy and safe work environment
PC8. discuss safety concerns openly and report them to the relevant supervisor
Knowledge and Understanding
 
 
Organisational Context
KA1. communication systems, channels and procedures KA2. policies and procedures relating to aircraft arrival KA3. baggage, load and mail unloading procedures
KA4. procedures for preparing the stand/gate
KA5. passenger de-boarding and boarding procedures
KA6. procedures for identifying, allocating and communicating departure delays
Technical knowledge
KB1. knowledge/understanding of the basics of theory of flight and the limitations that apply
KB2. aviation terminology and airport codes
KB3. standard ground times and minimum ground times, airline precision time schedules, standard turnaround plan for airline/aircraft
KB4. standard movement messages to include movement, load messages and passenger service messages; and how to interpret them
KB5. Ground Service Equipment (GSE) requirements for the aircraft KB6. safe working practices on the ramp
KB7. personal protective equipment required when working on the ramp
KB8. time management
KB9. airline or airport procedures to adopt whilst fuelling is taking place KB10. knowledge of the impact of adverse weather (high winds, icing
conditions, lightning etc.) and actions to take for safe working and departure
KB11. procedures for loading bulk and containers and the potential effects of incorrect loading
KB12. procedures for checking the aircraft mass and balance documents to ensure that the aircraft limitations are not exceeded
KB13. procedures for checking the packing and loading of dangerous goods, restricted articles and special cargo; including passenger mobility aids and live animals
KB14. procedures for reporting incident/accidents/unsafe acts/near misses/breaches of security and Mandatory Occurrence Reports
Core Skills/ Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to: SA1. fill any forms related to aircraft arrival
SA2. complete all relevant documents in line with organisation requirements
Reading Skills
The user/individual on the job needs to know and understand how to:
SA3. read and understand organisation procedure and policies
SA4. read and understand loading instructions
ral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA5. communicate clearly with supervisors and peers
SA6. regularly communicate with all employees in the chain of activities
to ensure activities are running smoothly
SA7. share best practices with peers and subordinates
 
Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to:
SB1. coordinate information and prepare for aircraft arrival, turnaround of aircraft on stand
SB2. check compliance with organisation procedures
Plan and Organise
The user/individual on the job needs to know and understand how to: SB3. monitor efficient functioning of all activities
SB4. prioritise and execute tasks within the scheduled time limits
Customer Centricity
Not applicable
Problem Solving
The user/individual on the job needs to know and understand how to:
SB5. identify trends/common causes for errors and suggest possible solutions to the supervisor / management
SB6. identify and correct errors
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB7. analyse on best possible solutions (cost, time, effort, etc.) suited for
operational requirement
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB8. concentrate on task at hand and complete it without errors
 


Airport Ramp Services | AVIATION TI





Manage turnaround of aircraft at ramp

Co-ordinate the turnaround of the aircraft on stand
PC1. calculate any revised Estimated Time of Departure (ETD)/Targeted Off Blocks Time (TOBT) using airline ground times when an aircraft is operating off schedule as per your organisation airline procedures
PC2. check for problems that could affect the revised ETD as per your organisation procedures
PC3. interpret a standard movement message, decode and record on appropriate paperwork in line with organisation procedures for arriving aircraft
PC4. collect any special requests from aircraft crew and ensure that these have been passed to the relevant departments as per the organisation procedures
PC5. coordinate the progress of all service providers to ensure the scheduled departure time is met safely and efficiently
PC6. record deficiencies in the departure process in line with organisation procedures and airline procedures
PC7. complete a departure briefing with ramp and passenger staff in line with organisation procedures
PC8. complete a departure briefing with aircraft operating flight deck and cabin crew in line with the organisation procedures
PC9. complete all relevant documents accurately in line with the organisation procedures and timelines
PC10.check and verify the loading and security of load in line with the organisation procedures
PC11.check and verify the passengers boarded in line with the organisation procedures
PC12.check and verify all relevant aircraft departure documents in line with the organisation procedures and regulatory guidelines
PC13.update information relating to the final aircraft load to all necessary stakeholders in line with the organisation procedures PC15.record aircraft departure time and communicate to all necessary stakeholders in line with organisation procedures
PC16.analyse any departure delay and allocate/recommend responsibility in line with the organisation procedures
PC17.process all relevant documents in line with the organisation procedures
PC18.act on and report unsafe practices on the ramp in line with organisation procedures
PC19.act on and report breeches or potential breeches of security and security access points
Knowledge and Understanding
 
Organisational Context
KA1. communication systems, channels and procedures KA2. policies and procedures relating to aircraft arrival
KA3. policies and procedures for airline baggage, load and mail unloading and loading
KA4. procedures for preparing the stand/gate KA5. passenger boarding procedures
KA6. procedures for maintaining communication with other service providers
KA7. procedures for identifying, allocating and communicating departure delays
Technical Knowledge
KB1. knowledge/understanding of the basics of theory of flight and the limitations that apply
KB2. aviation terminology used in daily operations
KB3. standard ground times and minimum ground times, airline precision time schedules, standard turnaround plan for airline/aircraft
KB4. standard movement messages to include movement, load messages and passenger service messages; and how to interpret them
KB5. ground Service Equipment (GSE) requirements or the aircraft KB6. how to interpre t and communicate information relating to an
aircraft departure
KB7. the critical time pathway relating to the departments and organisation involved in the turnaround of aircraft
KB8. time management
KB9. knowledge of the impact of adverse weather (high winds, icing conditions, lightning etc.) and actions to take for safe working and departure
KB10. procedures for checking the packing and loading of dangerous goods, restricted articles and special cargo; including passenger mobility aids and live domestic animals
KB11. procedures for reporting incident / accidents / unsafe acts / near misses / breeches of security, Mandatory Occurrence Reports
 
Core Skills/ Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to: SA1. fill any forms related to aircraft turnaround
SA2. complete all relevant documents in line with organisation requirements
Reading Skills
The user/individual on the job needs to know and understand how to: SA3. read and understand organisation procedure and policies
SA4. read and understand regulatory guidelines
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA5. communicate clearly with supervisors and peers
SA6. regularly communicate with all employees in the chain of activities to ensure efficient operations
SA7. share best practices with peers and subordinates
 
Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to:
SB1. coordinate information and prepare for aircraft arrival, turnaround of aircraft on stand and departure of aircraft
SB2. check conformance with organisation procedures
Plan and Organise
The user/individual on the job needs to know and understand how to: SB3. monitor efficient functioning of all activities
SB4. prioritise and execute tasks in within the scheduled time limits
Customer Centricity
Not applicable
Problem Solving
The user/individual on the job needs to know and understand how to:
SB5. identify trends/common causes for errors and suggest possible solutions to the supervisor / management
SB6. identify and correct errors
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB7. analyse on best possible solutions (cost, time, effort, etc.) suited for operations
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB8. concentrate on task at hand and complete it without errors
 
Take action to deal with incidents, accidents and emergencies in the aviation security environment
Performance Criteria
 
Take action to deal with incidents, accidents and emergencies
PC1. assess the probability and severity of emergency situations
PC2. take action to deal with emergencies, incidents or accidents in line
with its organisation’s procedures and regulatory guidelines
PC3. ensure that the action planned does not increase the risk or threat to oneself and others
PC4. consider the needs of others when taking action
PC5. keep all the relevant and appropriate person(s) informed on action taken in line with organisation’s procedures
PC6. get help from the appropriate sources in situation that are outside your own authority or ability
PC7. document all actions taken to mitigate risks/ emergencies in line with organisation procedures and regulatory guidelines
Knowledge and Unde
rstanding
 
Organisational Context
KA1. organisation’s procedures for dealing with and reporting emergencies, incidents or accidents
 
Technical Knowledge
KB1. legal responsibilities when dealing with emergencies, incidents or accidents
KB2. the possible emergencies, incidents or accidents an individual may have to deal with or advise colleagues on how to deal with for evacuation, passenger behaviour, illness or death, stolen property, suspect or unclaimed baggage, suspicious items, natural disasters, fires and security alerts including terrorist threats
KB3. action that can be taken and the authority matrix
KB4. how to take actions to deal with emergencies, incidents or accidents
KB5. how to reduce as far as possible any possible risks in typical travel related emergencies, incidents or accidents
KB6. effect on customer service and goodwill in emergencies, incidents or accidents
Core Skills/ Generic Skills
Writing Skills
The user/individual on the job needs to know and understand how to:
SA1. write in English language, a brief and concise report on the emergency and its handling
Reading Skills
The user/individual on the job needs to know and understand how to:
SA2. read and understand the organisation’s policies & procedures
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA3. communicate clearly with supervisors and peers
SA4. communicate with passengers in a courteous manner
SA5. regularly communicate with all employees in the chain of activities to ensure activities are running smoothly
SA6. share best practices with peers and subordinates
 
Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to: SB1. initiate action to mitigate an emergent risk/ emergency situation
Plan and Organise
The user/individual on the job needs to know and understand how to: SB2. monitor efficient functioning of all activities
SB3. plan and organise work to achieve targets and deadlines
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB4. communicate with passengers and other stakeholders in a courteous manner
SB5. maintain effective customer relationship
Problem Solving
The user/individual on the job needs to know and understand how to:
SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management
SB7. identify and correct errors
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. analyse best possible solutions (cost, time, effort, etc.) suited for operations
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB9. concentrate on task at hand and complete it without errors
SB10. apply balanced judgments to different situations
 
Work Effectively in a Team
 
Performance Criteria
 
Support the work team
PC1. display courteous and helpful behavior at all times.
PC2. take opportunities to enhance the level of assistance offered to colleagues.
PC3. meet all reasonable requests for assistance within acceptable workplace timeframes.
PC4. complete allocated tasks as required. PC5. seek assistance when difficulties arise.
PC6. use questioning techniques to clarify instructions or responsibilities.
PC7. identify and display a nondiscriminatory attitude in all contacts with customers and other staff members.
Maintain personal presentation
PC8. observe appropriate dress code and presentation as required by the workplace, job role and level of customer contact.
PC9. follow personal hygiene procedures according to organisational policy and relevant legislation
Develop effective work habits
PC10. interpret, confirm and act on workplace information, instructions and procedures relevant to the particular task.
PC11. interpret, confirm and act on legal requirements in regard to anti- discrimination, sexual harassment and bullying.
PC12. ask questions to seek and clarify workplace information.
PC13. plan and organise daily work routine within the scope of the job role.
PC14. prioritise and complete tasks according to required timeframes.
PC15. identify work and personal priorities and achieve a balance between competing priorities.
Knowledge and Understanding
 
Organisational Context
KA1. The policies and procedures relating to the job role.
KA2. The value system of the organisation.
KA3. Employee rights and obligations.
KA4. The reporting hierarchy and escalation matrix.
Technical Knowledge
KB1. ask questions to identify and confirm requirements.
KB2. follow routine instructions through clear and direct communication. KB3. use language and concepts appropriate to cultural differences.
KB4. use and interpret non-verbal communication.
KB5. the scope of information or materials required within the parameters of the job role .
KB6. consequences of poor team participation on job outcomes. KB7. work health and safety requirements
Core Skills/ Generic Skills
Writing Skills,
On the job the individual needs to be able to: SA1. complete documentation accurately. SA2. write simple reports when required.
Reading Skills
On the job the individual needs to be able to: SA3. read information accurately.
SA4. read and interpret data sheets.
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA5. listen to and orally communicate information with all concerned
 
Professional Skills
Decision Making
On the job the individual needs to be able to:
SB1. make appropriate decisions regarding the responsibilities of the job role.
Plan and Organise
The user/individual on the job needs to know and understand how to:
SB2. monitor efficient functioning of all activities
SB3. plan and organise work to achieve targets and deadlines
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB4. communicate with passengers and other stakeholders in a courteous manner
SB5. maintain effective work relationship
Problem Solving
The user/individual on the job needs to know and understand how to:
SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management
SB7. identify and correct errors
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. analyse best possible solutions (cost, time, effort, etc.) suited for operations
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB9. concentrate on task at hand and complete it without errors
SB10. apply balanced judgments to different situations
 
 
 
 Model Curriculum
Airline Ramp Executive
 
Follow safety and security procedures
 
· comprehend the organisation’s safety and security policies and procedures
 comprehend the regulatory guidelines on safe conduct of operations and maintenance of conditions to thwart any acts of unlawful interference
 report any identified breaches of safety, and security policies and procedures to the designated person
 coordinate with other resources at the workplace (within and outside the organisation) to achieve safe and secure environment
 identify and mitigate any safety and security hazards like illness, accidents, fires or acts of unlawful interference if it falls within the limits of individual’s authority
 report any hazards outside the individual’s authority to the relevant person in line with organisational procedures and regulatory guidelines
 follow organisation’s emergency procedures for incidents or accidents, fires or acts of unlawful interference
 identify and recommend opportunities for improving health, safety, and security to the designated person
 ensure completion of all health and safety records are updates and procedures well defined
 
Operate a vehicle airside
 
make sure that airside driving authorization/license is appropriate and valid to the vehicle
 confirm that the vehicle is lit and marked according to airside driving requirements
 complete documents relating to using the vehicle in line with the organisation procedures.
 To be competent, the user/individual on the job must be able to:
 maneuver the vehicle in a controlled manner in all conditions
 park the vehicle safely in appropriate areas in line with organisation procedures
 follow airside signage/markings
 
· give priority to moving aircraft at all times
 maintain a safe distance between the vehicle and aircraft at all times as defined by regulatory guidelines
 make sure that all doors and shutters (where relevant) are closed while driving the vehicle
 reverse the vehicle according to organisational and regulatory guidelines
 be constantly vigilant when driving
 wear appropriate Personal Protective Equipment (PPE) while driving
 secure vehicle loads in line with the organisation procedures
 carry an airside driving license in line with the organisation procedures and regulatory guidelines
 take appropriate remedial action when foreign object debris (FOD) or spillage is seen on the airfield/apron
 report dangerous or unsafe practices to appropriate authority
 get rid of all waste products in line with the organisation procedures and regulatory guidelines
 provide unhindered access for emergency services at all times
 report all airside incidents, accidents and emergencies in line with organisation procedures and regulatory guidelines
 respond to airside incidents, accidents and emergencies in line with organisation procedures and regulatory guidelines
 
Prepare for aircraft arrival
 
gather information about incoming aircraft from various stakeholders encompassing information of parking bay assigned, any special requirements such as ambulift or wheelchairs, the incoming load of passengers and cargo and mail on the flight
 perform a visual FOD (Foreign Object Debris) check of the proposed parking bay for the aircraft to ensure the parking area of the aircraft is free from any debris or loose object or an obstacle which can damage the aircraft
 in case of visual docking guidance system (VDGS), ensure that the aircraft type selected in the VDGS matches the aircraft type incoming on
the parking bay
 ensure that all equipment and manpower including engineering technicians, loaders, cleaners, drivers are available at the parking bay of the aircraft as per the operational standards set by the organisation
 be responsible for being a single point of contact for various stakeholders during aircraft turnaround to provide status and information as requested by each stakeholder
 follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
 comply with relevant safety, quality and environmental management policies, SOPs and controls to ensure a healthy and safe work environment
 discuss safety concerns openly and reports them to the relevant supervisor
 
Manage turnaround of aircraft at ramp
 
calculate any revised Estimated Time of Departure (ETD)/Targeted Off Blocks Time (TOBT) using airline ground times when an aircraft is operating off schedule as per your organisation airline procedures
 check for problems that could affect the revi sed ETD as per your organisation procedures
 receive a standard movement message, decode and record on appropriate paperwork in line with organisation procedures for arriving aircraft
 collect any special requests from aircraft crew and ensure that these have been passed to the relevant departments as per the organisation procedures
 monitor and coordinate the progress of all service providers to ensure the scheduled departure time is met safely and efficiently
 record deficiencies in the departure process in line with organisation procedures and airline procedures
 complete a departure briefing with ramp and passenger staff in line with
 
organisation procedures
 complete a departure briefing with aircraft operating flight deck and cabin crew in line with the organisation procedures
 complete all relevant documents accurately in line with the organisation procedures and timelines
 check and verify the loading and security of load in line with the organisation procedures
 monitor, check and verify the passengers boarded in line with the organisation p rocedures
 check and verify all relevant aircraft departure documents in line with the organisation procedures and regulatory guidelines
 update information relating to the final aircraft load to all necessary stakeholders in line with the organisation procedures
 confirm and communicate that the aircraft is ready for departure in line with the organisation procedures
 record aircraft departure time and communicate to all necessary stakeholders in line with organisation procedures
 analyse any departure delay and allocate/recommend responsibility in line with the organisation procedures
 process all relevant documents in line with the organisation procedures
 act on and report unsafe practices on the ramp in line with organisation procedures
 act on and report breeches or potential breeches of security and security access points
 
Take actions to deal with incidents, accidents and emergencies in the aviation security environment
 
· comprehend the probability and severity of emergency situations
 take action to deal with emergencies, incidents or accidents in line with the organisation’s procedures and regulatory guidelines
 make sure the action planned does not increase the risk or threat to self and others
 consider the needs of others when taking action
 keep all the relevant and appropriate person(s) informed on action taken in line with organisation’s procedures
 get help from the appropriate sources
 
in situation(s) that are outside your own authority or ability
 document all actions taken to mitigate risks/emergencies in line with organisation procedures and regulatory guidelines
 
Work Effectively in a Team
 
display courteous and helpful behaviour at all times.
 take opportunities to enhance the level of assistance offered to colleagues.
 meet all reasonable requests for assistance within acceptable workplace timeframes.
 complete allocated tasks as required.
 seek assistance when difficulties arise.
 use questioning techniques to clarify instructions or responsibilities.
 identify and display a non-discriminatory attitude in all contacts with customers and other staff members.
 observe appropriate dress code and presentation as required by the workplace, job role and level of customer contact.
 follow personal hygiene procedures according to organisational policy and relevant legislation.
 interpret, confirm and act on workplace information, instructions and procedures relevant to the particular task
 interpret, confirm and act on legal requirements in regard to antidiscrimination, sexual harassment and bullying.
 ask questions to seek and clarify workplace information.
 plan and organise daily work routine within the scope of the job role
 prioritise and complete tasks according to required timeframes
 identify work and personal priorities and achieve a balance between competing priorities
 
 
Guidelines for Assessment
1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC
2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC
3. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below)
4. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training center based on this criteria
5. To pass the Qualification Pack, every trainee should score a minimum of 60% in aggregate
6. The marks are allocated PC wise, however, every NOS will carry a weightage in the total marks allocated to the specific QP