Free Pedicurist and manicurist course (1 year diploma)

Free Pedicurist and manicurist course (1 year diploma)

Beautician Course Details - Certification, Types, Fees, Duration, etc |  Beautician course, Beauticians, Courses

Brief Job Description: -A pedicurist and manicurist cleans, shapes, and polishes customers toenails and fingernails. A pedicurist and manicurist needs to be aware of the pedicure and manicure techniques and services, health, safety, hygiene and needs to be knowledgeable about various relevant beauty products Pedicurist & manicurist course.

Personal Attributes:-A pedicurist and manicurist should be well-versed with the pedicure and manicure services. The individual should possess good service orientation and aptitude. The individual must exhibit a pleasant personality, excellent interpersonal and communication skills and be sensitive when dealing with clients. The individual must exhibit a neat personal appearance at all times have good hand-eye coordination. The individual must be pleasant and tactful when dealing with clients and have a genuine interest in people.

Core Skills/ Generic Skills:- The user/ individual on the job needs to know and understand how to:

SA1. read policy and procedure documents, guidelines and memos in English to interpret the gist correctly

 SA2. read common organizational signage in English accurately

 SA3. read simple emails, instructions, advertisements, brochures, manufacturer’s labels, forms, formats and other common documents accurately

 SA4. read and interpret correctly information about new products and services with reference to the organization and also from external forums such as websites and/or blogs

Preparing self and client Pedicurist & manicurist course:- To be competent, the user/individual on the job must be able to:

 PC1. adhere to the health and safety standards laid out by the manufacturer and organization

 PC2. sanitize the hands prior to procedure commencement as per organisational approved process

 PC3. prepare the client suitably for the respective service procedure and provide relevant required personal protective equipment

 PC4. ask relevant and effective questions to check and establish the client’s understanding, requirements and expectation prior to commencement and clarify doubts, if any

 PC5. position self and client in a way to ensure privacy, comfort and wellbeing, throughout the procedure

 PC6. adjust the client’s position to meet the needs of the service without causing them discomfort

PC7. perform and adapt the manicure and pedicure procedures using materials, equipment and techniques correctly and safely to meet the needs ofthe client Pedicurist & manicurist course.

Carrying out manicure and pedicure services:- To be competent, the user/individual on the job must be able to:

 PC8. remove any existing nail polish using approved products and procedures before proceeding further

PC9. enquire to establish the desired length and shape of nails (hands or toes) with the client

 PC10. file the nails ensuring the nail’s free edge is left smooth and shaped to required length according to the client’s preference

 PC11. remove dirt in the underside of the nails using nail pick, clippers, nail brush, soaking and washing to be dirt free

 PC12. use suitable cuticle tools and products, safely and effectively, to remove excess cuticle, ensuring that the cuticle and nail plate are undamaged

PC13. use specialized procedures (hand and leg, finger and toe nails) to improve the appearance of the client’s skin and nails Procedures: File, buff and shape, cuticle pushing, clipping, massage, polish, etc.

PC14. use smooth and even massage techniques for hands and lower arms, lower legs and feet and apply appropriate pressure to meet the client’s needs

 PC15. remove any excessive hard skin using a foot scrapper during the manicure service without discomfort to the client

PC16. leave the hands and lower arm, foot and lower leg free of any excess massage medium at the end of the pedicure or manicure process respectively, by clearing these using a towel or other suitable materials

 PC17. check that the nail plate is dehydrated and the underside is clean and free of debris

 PC18. apply sufficient base coat, polish coats and top coats as required to achieve the desired nail finish

 PC19. check that the final nail finish is smooth, even textured and uniformly coloured, with the cuticle and nail wall free of enamel

Post Service procedures:- To be competent, the user/individual on the job must be able to:

 PC20. check the client’s comfort and wellbeing throughout the service and adapt procedures to

ensure the same, reassure the client with necessary information and positive comments as required

PC21. clean the treated area and use a suitable soothing product

 PC22. complete the therapy to the satisfaction of the guest in a commercially acceptable time

 PC23. record the therapy accurately and store information securely in line with the organization’s policies

 PC24. provide specific after-procedure, homecare advice and recommendations for product use and further services to the client

PC25. ask questions to check with the client their satisfaction with the finished result

 PC26. thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or apologise for the same and refer to supervisor

Provide specialized hand and foot spa services Pedicurist & manicurist course:- To be competent, the user/individual on the job must be able to:

 PC1. adhere to the health and safety standards laid out by the manufacturer and organization

PC2. consult with the client to identify factors that may influence the services objectives (contra indications)

PC3. explain service procedure and provide information about products used during service Products: Oils, creams, etc. Information: Brand, suitability, application, etc.

 PC4. prepare clients for service by providing them with gowns and assist them by putting away their clothing

PC5. arrange tools, products and other materials that are safe and fit for the purpose based on the guidelines, for ease ofservice

PC6. prepare products and other equipment for service Products: Massage oil, cream, etc. Tools and Equipment: Pedicure clipper, foot scrapper, nail brush, nail file, cuticle nippers, emery boards, nail scissors, nail clippers

 PC7. position self and client in a manner, to ensure privacy, comfort and wellbeing, throughout the service

 PC8. perform and adapt the services using materials, equipment and techniques correctly and safely to meet the needs of the client as per professional and organisational standards Services: Exfoliation, wraps and soak Pedicurist & manicurist course.

 PC9. identify contra actions that may appear during service, take required necessary action to ensure customer safety and comfort, adapt the procedure to suit the client needs

 PC10. provide hand and foot massage using a range of mediums and techniques to achieve the desired results Mediums: powder, cream, oil, gel Techniques: Effeurage, tapotement, petrissage and frictions.

 PC11. complete the service to the satisfaction of the client in a commercially acceptable time, as per organisation standards and client expectations

PC12. ensure the work area is kept clean and tidy during the service

 PC13. provide specific after-procedure, homecare advice and recommendations for product use and further services to the client

 PC14. record details of the service accurately as per organisation policy and procedures

PC15. store information securely in line with the salon’s policies

 PC16. ask questions to check with the client their satisfaction with the finished result

 PC17. thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or apologise for the same and refer to supervisor

Shampoo and condition the hair:- To be competent, the user/individual on the job must be able to:

PC7. carry out the procedure using methods that minimise risk of cross infection

 PC8. apply shampoo using rotary massage technique

PC9. carry out and adapt massage techniques to suit the client needs and to perform the service plan

 PC10. check the water temperature and flow to meet the needs of the service procedure and client comfort

 PC11. leave the hair clean and free of products, dirt, and grease after the shampoo

 PC12. perform and follow an accurate shampoo and conditioning service ensuring the client is comfortable throughout the process

PC13. complete the shampooing and conditioning process with suitable towel wrap procedure to remove excess remaining water and reposition the client comfortably for completion of service

PC14. detangle hair without causing damage to hair or scalp using a tooth comb

PC15. check the client’s comfort and wellbeing throughout the service and adapt procedures to ensure the same, reassure the client with necessary information and positive comments as required

 PC16. perform and adapt the service procedure using materials, equipment and techniques correctly and safely to meet the needs of the client

PC17. promptly refer problems that cannot be solved to the relevant superior for action

 PC18. complete the service procedure to the satisfaction of the client in a commercially or professionally acceptable time as per organisational standards and client needs

Flowers beauty academy - Beautician course in Chennai, Beautician training  in Chennai, Beautician training course in Chennai, Beautician academy in  Chennai

\ PC19. ensure the work area is kept clean and tidy during the service

PC20. dispose waste materials as per organisational standards in a safe and hygienic manner

 PC21. record the service details accurately as per salon policy and procedures

PC22. store information securely in line with the salon’s policies and procedures Pedicurist & manicurist course.

PC23. provide correct, specific after-procedure, homecare advice, recommendations for product use and further services to the client, as per manufacturer instructions and salon standards

PC24. ask questions to check with the client their satisfaction with the finished result

PC25. thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or apologise for the same and refer to supervisor

PC26. minimize the wastage of products by using products economically, by storing products and chemicals as per manufacturer’s instructions

Perform Indian head massage:- To be competent, the user/individual on the job must be able to:

PC11. select a suitable medium and perform hair spa and the head massage Medium: Oil (organic-sesame, coconut, almond, olive, mustard), cream

PC12. perform various massage techniques to complete the service as required Techniques: Effleurage, petrissage, tapotement, rotary, vibration, friction

 PC13. apply suitable pressure on the marma pressure points as per requirement taking care of client comfort

 PC14. perform post massage services or procedures in accordance with the requirements of products, skin, hair structure, and type

 PC15. check the client’s comfort and wellbeing throughout the service and adapt procedures to ensure the same, reassure the client with necessary information and positive comments as required

PC16. perform and adapt the service procedure using materials, equipment and techniques correctly and safely to meet the needs of the client
 PC17. promptly refer problems that cannot be solved to the relevant superior for action

 PC18. complete the service to the satisfaction of the client in a commercially acceptable time and as per organisational standards

Carry-out post procedure activities:-

PC19. ask questions to check with the client their satisfaction with the finished result

 PC20. thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or apologise for the same and refer to supervisor

PC21. record details of the service accurately as per organisational policy and procedures

PC22. store information securely in line with the salon’s policies

 PC23. provide specific after-procedure, homecare advice and recommendations for product use and further services to the client Minimize the wastage of products and store chemicals and equipment securely post service

 PC24. dispose all waste safety according to the salon’s standards of hygiene and safety

Prepare for mehendi application:- To be competent, the user/individual on the job must be able to:

PC1. adhere to the health and safety standards laid out by the manufacturer and organization

 PC2. use mehendi procured from authorised sources only

PC3. ask relevant and effective questions to check and establish the client’s understanding, requirements and expectation prior to commencement and clarify doubts, if any

PC4. adjust the client’s position to meet the needs of the service without causing them discomfort PC5. sanitize the hands prior to service commencement using a hand sanitiser

 PC6. prepare the client and provide suitable protective apparel

 PC7. use suitable consultation techniques to identify design objectives Suitable techniques: questions, catalogs, etc.

 PC8. select and use products, tools and equipment to suit design objectives

PC9. perform pre- preparation of mehndi/henna for the cone

 PC10. perform preparation of the cone and ensure a suitable tip size

 PC11. prepare the mehendi to appropriate consistency and recipe for application technique

 PC12. carry out a skin sensitivity test suitably to test for contra actions

Apply simple mehendi design Pedicurist & manicurist course:-

To be competent, the user/individual on the job must be able to:

PC13. apply mehndi design using simple elements and correct procedures on hands, wrists and feet Simple element: Dots, lines, curls, leaves and flowers Correct procedures: Positioning of the tip, outline first, detail later, control flow of deposit, avoid smudges,

PC14. complete the application to the satisfaction of the customer in a commercially acceptable time

 PC15. comply with health and safety standards and processes laid out by manufacturer and organization and based on client needs

 PC16. check the client’s comfort and wellbeing throughout the service and adapt procedures to ensure the same, reassure the client with necessary information and positive comments as required

PC17. discontinue service, and do not provide advice and recommendations where contra-actions occur

PC18. ensure the work area is kept clean and tidy during the service Pedicurist & manicurist course.

Carry out postprocedure actions:- To be competent, the user/individual on the job must be able to:

 PC19. dispose waste materials as per organisational standards in a safe and hygienic manner

PC20. record details of the procedure accurately as per organisational policy and approved practice

PC21. store information securely in line with the salon’s policies

 PC22. provide specific after-process advice to the client for colour fastening and contra actions

PC23. ask questions to check with the client their satisfaction with the finished result

 PC24. thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or apologise for the same and refer to supervisor

Organizational Context:- The user/individual on the job needs to know and understand:

 KA1. organization’s standards of performance and sequenceofservices

 KA2. range of services and products offered by theorganization

 KA3. health and safety requirements in the organization

Appearance and behavior:-

6 Things to Not Wear to Your Beautician Job Interview| JOB TODAY

To be competent, the user/individual on the job must be able to:

PC1. maintain good health and personal hygiene

PC2. comply with organisation’s standards of grooming and personal behavior

PC3. meet the organisation’s standards of courtesy, behavior and efficiency

PC4. stay free from intoxicants while on duty

PC5. wear and carry organisation’s uniform and accessories correctly and smartly

Task execution as per organization’s standards:- To be competent, the user/individual on the job must be able to:

PC6. take appropriate and approved actions in line with instructions and guidelines

 PC7. record details related to tasks, as per procedure

 PC8. participate in workplace activities as a part of the largerteam

 PC9. report to supervisor immediately in case there are any work issues

PC10. use appropriate language, tone and gestures while interacting with clients from different cultural and religious backgrounds, age, disabilities and gender

Communication and Information record Pedicurist & manicurist course:- To be competent, the user/individual on the job must be able to:

 PC11. communicate procedure related information to clients based on the sector’s code of practices and organisation’s procedures/ guidelines

 PC12. communicate role related information to stakeholders in a polite manner and resolve queries, if any

 PC13. assist and guide clients to services or products based on their needs Pedicurist & manicurist course.

PC14. report and record instances of aggressive/ unruly behavior and seek assistance

PC15. use communication equipment (phone, email etc.) as mandated by your organization

 PC16. carry out routine documentation legibly and accurately in the desired format

 PC17. file routine reports and feedback

PC18. maintain confidentiality of information, as required, in the role

Writing Skills:-

The user/individual on the job needs to know and understand how to:

 SA5. write appointments, names, addresses, simple emails, messages, and applications in English accurately

 SA6. construct a CV or fill a job application form accurately representing skills, knowledge and past experiences in English accurately

 SA7. write an accident or incident report accurately in English

 SA8. fill in various applicable forms and formats at the workplace accurately

 SA9. maintain accurate records of client, services, operating and closing checklists, product stock status

Guidelines for Assessment:-

  1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each

PC 2. The assessment for the theory part will be based on knowledge bank of questions created by the

 SSC 3. Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of

NOS. 4. Individual assessment agencies will create unique question papersfor theory part for each candidate at each examination/training center (as per assessment criteria below)

 5. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/ training center based on this criteria

 6. To pass the Qualification Pack , every trainee should score a minimum of 50% inaggregate

7. In case of unsuccessful completion, the trainee may seek reassessment on the QualificationPack.

Pedicurist Appointment Booking Software | GigaBook

Providemanicure and pedicure services:-

PC1.adhere to the health and safety standards laid out by the manufacturer and organization

PC2.sanitize the hands prior to procedure commencement as per organisational approved process

PC3.prepare the client suitably for the respective service procedure and provide relevant required personal protective equipment

PC4.ask relevant and effective questions to check and establish the client’s understanding, requirements and expectation prior to commencement and clarify doubts, if any

PC5.position self and client in a way to ensure privacy, comfort and wellbeing, throughout the procedure

PC6.adjust the client’s position to meet the needs of the service without causing them discomfort

PC7.perform and adapt the manicure and pedicure procedures using materials, equipment and techniques correctly and safely to meet the needs of the client

PC8.remove any existing nail polish using approved products and procedures before proceeding further

PC9.enquire to establish the desired length and shape of nails (hands or toes) with the client

PC10.file the nails ensuring the nail’s free edge is left smooth and shaped to required length according to the client’s preference

PC11.remove dirt in the underside of the nails using nail pick, clippers, nail brush, soaking and washing to be dirt free

PC12.use suitable cuticle tools and products, safely and effectively, to remove excess cuticle, ensuring that the cuticle and nail plate are undamaged Pedicurist & manicurist course.

PC13.use specialized procedures (hand and leg, finger and toe nails) to improve the appearance of the client’s skin and nails

PC14.use smooth and even massage techniques for hands and lower arms, lower legs and feet and apply appropriate pressure to meet the client’s needs

PC15.remove any excessive hard skin using a foot scrapper during the manicure service without discomfort to the client

PC16.leave the hands and lower arm, foot and lower leg free of any excess massage medium at the end of the pedicure or manicure process respectively, by clearing these using a towel or other suitable materials

PC17.check that the nail plate is dehydrated and the underside is clean and free of debris

PC18.apply sufficient base coat, polish coats and top coats as required to achieve the desired nail finish

PC19.check that the final nail finish is smooth, even textured and uniformly coloured, with the cuticle and nail wall free of enamel

PC20.check the client’s comfort and wellbeing throughout the service and adapt procedures to ensure the same, reassure the client with necessary information and positive comments as required

PC21.clean the treated area and use a suitable soothing product

PC22.complete the therapy to the satisfaction of the guest in a commercially acceptable time

PC23.record the therapy accurately and store information securely in line with the organization’s policies

PC24.provide specific after-procedure, homecare advice and recommendations for product use and further services to the client

PC25.ask questions to check with the client their satisfaction with the finished result

PC26.thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or apologise for the same and refer to supervisor

Provide specialized hand and foot spa services Pedicurist & manicurist course :-

PC1.adhere to the health and safety standards laid out by the manufacturer and organization

PC2.consult with the client to identify factors that may influence the services objectives (contra indications)

PC3.explain service procedure and provide information about products used during service

PC4.prepare clients for service by providing them with gowns and assist them by putting away their clothing

PC5.arrange tools, products and other materials that are safe and fit for the purpose based on the guidelines, for ease of service

PC6.prepare products and other equipment for service

PC7.position self and client in a manner, to ensure privacy, comfort and wellbeing, throughout the service

PC8.perform and adapt the services using materials, equipment and techniques correctly and safely to meet the needs of the client as per professional and organisational standards

PC9.identify contra actions that may appear during service, take required necessary action to ensure customer safety and comfort, adapt the procedure to suit the client needs Pedicurist & manicurist course.

PC10.provide hand and foot massage using a range of mediums and techniques to achieve the desired results

PC11.complete the service to the satisfaction of the client in a commercially acceptable time, as per organisation standards and client expectations

PC12.ensure the work area is kept clean and tidy during the service

PC13.provide specific after-procedure, homecare advice and recommendations for product use and further services to the client

PC14.record details of the service accurately as per organisation policy and procedures

PC15.store information securely in line with the salon’s policies

PC16.ask questions to check with the client their satisfaction with the finished result

PC17.thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or apologise for the same and refer to supervisor

Shampoo and condition hair and scalp:-

PC1.adhere to the health and safety standards laid out by the manufacturer and salon

PC2.position self and client throughout service to ensure privacy, comfort and safety

PC3.prepare yourself, the client and work area for shampoo and conditioning services

PC4.ask relevant questions to consult with the client to identify the condition of the hair and scalp, provide suitable services and apply relevant procedures

PC5.ask relevant and effective questions to clarify the client’s understanding and expectation prior to commencement of service

PC6.select and prepare products, tools and equipment that are suitable for the client’s hair and scalp condition, that meet client’s needs and service plan

PC7.carry out the procedure using methods that minimise risk of cross infection

PC8.apply shampoo using rotary massage technique

PC9.carry out and adapt massage techniques to suit the client needs and to perform the service plan

PC10.check the water temperature and flow to meet the needs of the service procedure and client comfort

PC11.leave the hair clean and free of products, dirt, and grease after the shampoo

PC12.perform and follow an accurate shampoo and conditioning service ensuring the client is comfortable throughout the process

PC13.complete the shampooing and conditioning process with suitable towel wrap procedure to remove excess remaining water and reposition the client comfortably for completion of service

PC14.detangle hair without causing damage to hair or scalp using a tooth comb

PC15.check the client’s comfort and wellbeing throughout the service and adapt procedures to ensure the same, reassure the client with necessary information and positive comments as required Pedicurist & manicurist course.

PC16.perform and adapt the service procedure using materials, equipment and techniques correctly and safely to meet the needs of the client

PC17.promptly refer problems that cannot be solved to the relevant superior for action

PC18.complete the service procedure to the satisfaction of the client in a commercially or professionally acceptable time as per organisational standards and client needs

PC19.ensure the work area is kept clean and tidy during the service

PC20.dispose waste materials as per organisational standards in a safe and hygienic manner

PC21.record the service details accurately as per salon policy and procedures

PC22.store information securely in line with the salon’s policies and procedures

PC23.provide correct, specific after-procedure, homecare advice, recommendations for product use and further services to the client, as per manufacturer instructions and salon standards

PC24.ask questions to check with the client their satisfaction with the finished result Pedicurist & manicurist course.

PC25.thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or apologise for the same and refer to supervisor

PC26.minimize the wastage of products by using products economically, by storing products and chemicals as per manufacturer’s instructions

Latin Pedicurist Photos - Free & Royalty-Free Stock Photos from Dreamstime

Create a positive impression at the workplace:-

PC1.maintain good health and personal hygiene

PC2.comply with organisation’s standards of grooming and personal behavior

PC3.meet the organisation’s standards of courtesy, behavior and efficiency

PC4.stay free from intoxicants while on duty

PC5.wear and carry organisation’s uniform and accessories correctly and smartly

PC6.take appropriate and approved actions in line with instructions and guidelines

PC7.record details related to tasks, as per procedure

PC8.participate in workplace activities as a part of the larger team

PC9.report to supervisor immediately in case there are any work issues

PC10.use appropriate language, tone and gestures while interacting with clients from different cultural and religious backgrounds, age, disabilities and gender

PC11.communicate procedure related information to clients based on the sector’s code of practices and organisation’s procedures/ guidelines

PC12.communicate role related information to stakeholders in a polite manner and resolve queries, if any

PC13.assist and guide clients to services or products based on their needs

PC14.report and record instances of aggressive/ unruly behavior and seek assistance

PC15.use communication equipment (phone, email etc.) as mandated by your organization

PC16.carry out routine documentation legibly and accurately in the desired format

PC17.file routine reports and feedback

PC18.maintain confidentiality of information, as required in the role

application of simple mehendi/henna designs:-

PC1.adhere to the health and safety standards laid out by the manufacturer and organization

PC2.use mehendi procured from authorised sources only

PC3.ask relevant and effective questions to check and establish the client’s understanding, requirements and expectation prior to commencement and clarify doubts, if any

PC4.adjust the client’s position to meet the needs of the service without causing them discomfort

PC5.sanitize the hands prior to service commencement using a hand sanitiser

PC6.prepare the client and provide suitable protective apparel

PC7.use suitable consultation techniques to identify design objectives

PC8.select and use products, tools and equipment to suit design objectives

PC9.perform pre- preparation of mehndi/henna for the cone

PC10.perform preparation of the cone and ensure a suitable tip size

PC11.prepare the mehendi to appropriate consistency and recipe for application technique

PC12.carry out a skin sensitivity test suitably to test for contra actions

PC13.apply mehndi design using simple elements and correct procedures on hands, wrists and feet

PC14.complete the application to the satisfaction of the customer in a commercially acceptable time

PC15.comply with health and safety standards and processes laid out by manufacturer and organization and based on client needs

PC16.check the client’s comfort and wellbeing throughout the service and adapt procedures to ensure the same, reassure the client with necessary information and positive comments as required

PC17.discontinue service, and do not provide advice and recommendations where contra-actions occur

PC18.ensure the work area is kept clean and tidy during the service

PC19.dispose waste materials as per organisational standards in a safe and hygienic manner

PC20.record details of the procedure accurately as per organisational policy and approved practice

PC21.store information securely in line with the salon’s policies

PC22.provide specific after-process advice to the client for colour fastening and contra actions

PC23.ask questions to check with the client their satisfaction with the finished result

PC24.thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or apologise for the same and refer to supervisor

Prepare and maintain work area:- To be competent, the user/individual on the job must be able to:

PC1. ensure that ambient conditions are suitable for the client and the service procedures to be carried out in a hygiene and safe environment

PC2. identify and select suitable equipment and products required for the respective services

 PC3. set up the equipment and prepare the products for services in adherence to the salon procedures and product/ equipment guidelines

PC4. place and organize the products in a trolley or area convenient and efficient for service delivery PC5. prepare sterilisation solution as per organisational standards using approved products and as per manufacturer’s instructions

 PC6. sterilize, disinfect and place the tools on the tray as per organisational standards using recommended solutions and conditions conditions: Time, temperature, etc.

PC7. dispose waste materials in adherence to the salon’s and industry requirements Waste materials: Cotton, wax, strips, hair, etc.

PC8. store records, materials and equipment securely in line with the salon’s policies

Maintain the health and safety at the workplace:-

To be competent, the user/individual on the job must be able to:

 PC1. set up and position the equipment, chemicals, products and tools in the work area to meet legal, hygiene and safety requirements PC2. clean and sterilize all tools and equipment before use

PC3. maintain one’s posture and position to minimize fatigue and the risk of injury

 PC4. dispose waste materials in accordance to the industry accepted standards

 PC5. maintain first aid kit and keep oneself updated on the first aid procedures

 PC6. identify and document potential risks and hazards in the workplace

 PC7. accurately maintain accident reports

 PC8. report health and safety risks/ hazards to concerned personnel

 PC9. use tools, equipment, chemicals and products in accordance with the salon’s guidelines and manufacturers’ instructions

 Technical Knowledge:- The user/individual on the job needs to know and understand:

KB1. environmental conditions required and expected for carrying out services and importance of maintaining these Conditions: Air, light, space, temperature, sound, cleanliness, etc.

 KB2. anatomical structure, function, characteristics of nail and the process of nail growth Structure: Nail root-matrix, mantle, plate, wall, grooves, bed, lunula, free edge, hyponychium, cuticle Functions – protection

kB3. anatomical structure and function of the skin Structure: The layers of the epidermis: the dermis, the subcutaneous layer; the hair follicle, the hair shaft, the sebaceous gland, arrector pili muscle, sweat gland, and sensory nerve endings Functions: Sensitivity, heat regulation, absorption, protection, excretion, secretion and vitamin D production

 KB4. names and position of bones of lower leg and foot

 KB5. names and position of bones of the wrist, hands fingers and forearm

 KB6. structure and functions of the lymphatic vessels of the lower leg, foot,hand and arm

 KB7. position of arteries and veins of lower leg, foot, hand and arm

KB8. location of muscles of the lower leg, foot, hand and arms

 KB9. nail diseases and

KB10. nail and skin analysis by visual/manual examination to identify treatable conditions and contra indications restricting or preventing service

 KB11. respective necessary action relevant to contra-indications

KB12. products and tools suitable to carry the procedure Products: Exfoliant, enamel remover, nail enamels, cuticle cream Tools: pedicure clipper, foot scrapper, nail brush, nail file, cuticle nippers, cuticle knife, emery boards, nail scissors, nail clippers

 KB13. pedicure and manicure techniques Techniques: Filing, buffing, application of cuticle cream, removal of cuticle, cuticle pushing, polishing

 KB14. contra-actions and respective necessary actions

KB15. customer service principles including privacy and protection to modesty of the customers importance of keeping accurate records of services, clients and product usage

Oral Communication (Listening and Speaking skills):- The user/individual on the job needs to know and understand how to:

SA10. listen and interpret correctly simple instructions in English

 SA11. listen for and identify the main points of short explanations or presentations

SA12. listen to and follow short, straightforward explanations and instructions in English

 SA13. introduce oneself and one’s role to customers and visitors, in English and the local language

SA14. express clearly statements of fact and give short explanations, accounts and descriptions to customers, seniors and co-workers in English

 SA15. give clear instructions to customers and/or coworkers as required

 SA16. pronounce the sounds of English or use sign language sufficiently clearly to be generally understood

 SA17. speak or communicate with reasonable ease in structured situations and short conversations on familiar topics SA18. exchange information effectively to perform a task

 SA19. give simple directions, instructions and explanations

 SA20. ask and answer simple questions such as to establish customer needs, or who a visitor is seeking to meet and for what purpose

SA21. display an adequate range of vocabulary to communicate on familiar topics and perform simple tasks

 SA22. use simple and compound sentences in conversations

 SA23. avoid using jargon, slang or acronyms when communicating with a customer/ client, unless it

Plan and OrganizeSA24. speak in a manner and tone that is professional, supportive, respectful and sensitive

 SA25. listen and understand the local language in dealing with clients

Professional Skills:

The user/individual on the job needs to know and understand how to:

 SB1. decide on course of action by recalling organisational policy, procedures and service standards

SB2. make simple decisions with respect to appropriateness of ownbehaviour recalling principles and practices of professional and social etiquette

SB3. get information on limits of authority and permitted actions while making decisions on how to act in routine situations

SB4. get information on chain of command to be approached for decisions based on

Plan and Organize:-

The user/individual on the job needs to know and understand how to:

SB5. identify, plan and schedule tasks related to own work, to achieve standards of personal presentations expected in a professionalset-up

 SB6. keep one’s own documents and possessions in order at the workplace to ensure cleanliness, security and efficiency of use

SB7. organize tasks based on instructions from supervisor or manager in order to complete them on time in order of stated priority

SB8. organize service feedback files/documents SB9. plan and manage work routine based on salon procedure

SB10. maintain the work area, equipment and product stocks to meet client schedules

 SB11. maintain accurate records of clients, services and product stock levels

SB12. plan own development in line with feedback given from supervisor, coworkers and clients

Customer Centricity:- The user/individual on the job needs to know and understand how to:

 SB13. prioritise response to customers based on urgency and criticality of need, status of the customer and supervisor inputs

SB14. minimize customer discomfort by taking permitted or directed actions in a timely manner

SB15. respond promptly to customers in a manner that aims to exceed their expectation

SB16. adhere to principles of service excellence as defined by the organization aimed at customer satisfaction

SB17. build customer relationships using a customer centric approach

SB18. follow hygiene, safety and personal presentation standards in line with customer and organisation expectations

Problem Solving:-

The user/individual on the job needs to know and understand how to:

SB19. identify problems that hinder achievement or increase risks

 SB20. recall organizational policies, procedures, rules and guidelines applicable to the situation that may be used to decide course of action when faced with problems

 SB21. act in line with organizational policies, procedures, supervisor/manager instructions, rules and guidelines to contribute towards resolution of the problem in a timely and safe manner, within limits of authority

 SB22. escalate the problem in a timely manner to the supervisor/manager for effective resolution minimizing damage

 SB23. explain the importance of resolving problem in a timely manner

 SB24. explain the importance of accurate communications in problem resolution

 SB25. explain the negative effects of hiding problems instead of identifying, highlighting and working to resolve them

Analytical Thinking:- The user/individual on the job needs to know and understand how to:

SB26. seek guidance to define criteria and assign values of importance and urgency

 SB27. sort information in order of importance

 SB28. identify impact of own actions in terms of health, safety, security, customer satisfaction, influence of coworkers, achievement of task objectives

 SB29. differentiate between routine and non-routine issues and escalate issues of a

Critical Thinking:- The user/individual on the job needs to know and understand how to:

 SB30. verify information to clarify doubts through seeking guidance from organization documents, supervisor, managers and co-workers

 SB31. identify relevant and reliable sources of information for seeking clarity where required

 SB32. explain the concept of assumptions and how they impact decisions, actions and consequences

SB33. identify situations and possible underlying intent where information provided by others may be unreliable