Brief Job Description: -A senior beauty therapist is a professionally trained individual who specialises in beauty treatments of both the face and body. A senior beauty therapist consults, advises, and performs various duties such as providing skin care using facial electrotherapy, applying bridal makeup, removal of unwanted hair by electrical epilation services.

Personal Attributes:- This job requires an individual with experience in body and skincare treatments to provide a range of beauty services efficiently and effectively in a safe and hygienic working environment. The individual must exhibit a pleasant personality, excellent interpersonal and communication skills and be sensitive when dealing with clients for body and facial treatments. The individual must exhibit a neat personal appearance at all times have good hand-eye coordination. The individual must be pleasant and tactful when dealing with clients and have a genuine interest in people Senior  Beauty Therapist Course.

Free senior beauty therapist Course (1year Diploma)

Free senior beauty therapist Course (1year Diploma)

Perform skincare services Senior Beauty Therapist Course:- To be competent, the user/individual on the job must be able to:

 PC1. adhere to the health and safety standards laid out by the manufacturer and organization

 PC2. position self and client throughout treatment to ensure privacy, comfort and wellbeing

PC3. perform and adapt the therapy using materials, equipment and techniques correctly and safely to meet the needs of the client

PC4. carry out facial care/ clean-up process using the products and equipment as per service levels laid down by the organization

 PC5. clarify the client’s understanding and expectation prior to commencement of treatment

 PC6. clean the skin free it of all traces of make-up by using suitable deep cleansing techniques

 PC7. use an exfoliation technique suitable for the client’s skin type and skin condition

 PC8. use a suitable skin warming technique and carry out any necessary extraction relevant to the client’s skin type and skin condition

 PC9. apply mask treatments evenly and neatly, covering the area to be treated

 PC10. remove masks as per the recommended time frame

PC11. ensure the skin is left clean, toned and suitably moisturized

Perform facial electrotherapy:- To be competent, the user/individual on the job must be able to:

 PC1. adhere to the health and safety standards laid out by the manufacturer and organization

 PC2. position self and client throughout treatment to ensure privacy, comfort and wellbeing

 PC3. use suitable consultation techniques to identify treatment objectives. Carry out skin analysis and relevant tests

 PC4. perform and adapt the therapy using materials, equipment and techniques correctly and safely to meet the needs of the client and follow manufacturers instructions.

 PC5. consult with clients on background, medical history etc with consent form

 PC6. carry out facial electrotherapy to improve facial and skin condition usingdirect high frequency, galvanic, EMS, microcurrent and lymphatic drainage equipment

senior beauty therapist

PC7. electro muscle stimulator (EMS)

• use Electro Muscle Stimulator (EMS) on the motor points of the facial muscles

• constantly monitoring the intensity of frequency, the time and comfort of the client throughout the procedure.

PC8. lymphatic drainage equipment ventouse

• choose the appropriate size and type of ventouse

• choose and use the correct strokes and amount of suction in towards the lymph nodes

PC9. Glalvanic

• to perform application of desincrustation/ iontophoresis gel/solution.

 • to know galvanic electrode preparation

 • to know maintenance of galvanic electrodes

PC10. high-frequency senior beauty therapist

• to perform direct high-frequency method

• to perform indirect high-frequency method

 • to know maintenance of high frequencyelectrodes

PC11. micro current

Free senior beauty therapist Course (1year Diploma)

• to perform application of micro current with appropriate lubricant,

 • intensity and frequency following manufacturer’sinstructions,

 • maintenance of micro current electrodes senior beauty therapist

PC12. ultra sonic facial unit to perform application of ultrasonic for facialrejuvenation and improve skin conditions

PC13. clarify the client’s understanding and expectation prior to commencement of treatmen

 PC14. complete the therapy to the satisfaction of the guest in a commercially acceptable time

PC15. record the therapy accurately and store information securely in line with the organization’s policies PC16. provide specific after-process advice to the client Senior  Beauty Therapist Course.

Perform epilation services Senior Beauty Therapist Course:- To be competent, the user/individual on the job must be able to:

PC1. adhere to the health and safety standards laid out by the manufacturer and organization senior beauty therapist

 PC2. position self and client throughout treatment to ensure privacy, comfort and wellbeing

PC3. use suitable consultation techniques to identify treatment objectives. Carry out skin analysis and relevant tests

 PC4. perform and adapt the therapy using materials, equipment and techniques correctly and safely to meet the needs of the client and follow manufacturers instructions.

 PC5. perform electrical epilation using various techniques.

• Short wave diathermy/ Galvanic epilation/ Blend method PC6. insert the needle into the hair follicle with regard to depth and angle

PC7. clarify the client’s understanding and expectation prior to commencement of treatment

 PC8. complete the therapy to the satisfaction of the guest in a commercially acceptable time senior beauty therapist

 PC9. record the therapy accurately and store information securely in line with the organization’s policies PC10.provide specific after-process advice to the client

Perform makeup services Free senior beauty therapist Course (1year Diploma) :- To be competent, the user/individual on the job must be able to:

 PC1. adhere to the health and safety standards laid out by the manufacturer and organization

 PC2. consult the client by questioning to identify contra-indications to skin and make-up products

PC3. sanitize the hands prior to treatment commencement senior beauty therapist

PC4. prepare the client and provide suitable protective apparel

 PC5. position self and client throughout procedure to ensure privacy, comfort and wellbeing

 PC6. define a suitable treatment plan to meet the client’s need

 PC7. select and prepare suitable skin care and make up products to meet the client’s needs and work plan

 PC8. clarify the client’s understanding and expectation prior to commencement of procedure

 PC9. clean, tone and moisturize the skin to suit the client’s skin type and needs senior beauty therapist

 PC10. conceal skin imperfections and blemishes using the suitable colour corrective products where required

PC11. select and apply foundation using brush/ sponge, to the centre of face and evenly blended out to sides of the face to achieve coverage

PC12. select and choose a corrective technique and contour by highlights and shading senior beauty therapist

PC13. select and apply suitable powder to set the foundation senior beauty therapist

 PC14. select and apply a suitable blusher to give warmth and contour the face

PC15. enhance the eyebrow shape to suit the client and make-up plan

PC16. select and apply a suitable eye shadow using a corrective technique and that suits the occasion and client’s needs.

PC17. select and apply an eyeliner/ eye pencil and mascara to enhance the eye shape to suit the client’s needs

 PC18. select and apply a suitable lip liner, lipstick, lip gloss using corrective make-up techniques to enhance the lips to meet the client’s needs and make up plan Senior  Beauty Therapist Course.

PC19. adapt the procedure using materials, equipment and techniques correctly and safely to meet the needs of the client

PC20. adjust the client’s position to meet the needs of the service without causing them discomfort

PC21. check the client’s wellbeing throughout the service and giving the necessary reassurance

PC22. complete the procedure to the satisfaction of the guest in a commercially acceptable time

 PC23. record the procedure accurately and store information securely in line with the organization’s policies

 PC24. provide specific after-procedure advice to the client

Consult and advise clients senior beauty therapist:- To be competent, the user/individual on the job must be able to:

PC1. adhere to the health and safety standards laid out by the organization

 PC2. identify the client needs for services and products taking into accountfactors that may limit or affect the choice

 PC3. analyse the treatment area, visually and carry out necessary tests

 PC4. consult the client by questioning to identify contra-indications to products and provide recommendations for treatments that are suitable to the client

 PC5. define a suitable treatment plan to meet the client’s needs

PC6. confirm to the client the pricing and duration ofservice and products and address client queries

PC7. communicate effectively with the client to maintains clients goodwill trust

 PC8. clarify the client’s understanding and expectation prior to commencementof treatment

PC9. provide after care advice and recommendations to the client

 PC10. record the client and treatment details accurately and store information securely in line with the organization ’s policies

Promote and sell services and products Senior Beauty Therapist Course:- To be competent, the user/individual on the job must be able to:

 PC1. greet clients when they enter the retail outlet and direct them to the counter based on their needs

PC2. identify the client needs for services and products taking into account factors that may limit or affect the choice

 PC3. analyse the treatment area, visually and carry out necessary tests

 PC4. consult the client by questioning to identify contra-indications to products and provide recommendations for treatments that are suitable to the client

 PC5. provide product, promotion, and pricing information as per clients’ requirements and address client queries

PC6. define a suitable treatment plan to meet the client’s needs

 PC7. communicate effectively with the client to maintains clients goodwill trust

PC8. clarify the client’s understanding and expectation prior to commencement of treatment or sale of product

PC9. maintain a client database by inputting client profiles and updates

 PC10. make arrangements for the clients needing a refund or replacement of their products based on company policy

 PC11. assist in managing the product inventory and ordering products based on inventory status

 PC12. assist in maintaining promotional database by inputting invoices and bill-back data as per organization standards

 PC13. set up and manage the display area of the range of products available in the organization

 PC14. label the displayed products clearly, accurately in alignment to the required standards

 PC15. provide after care advice and recommendations to the client

PC16. record the client and treatment details accurately and store information securely in line with the center’s policies

Manage and lead a team senior beauty therapist:- To be competent, the user/individual on the job must be able to:

 PC1. ensure team is aware of the schedule and job expectations on a daily basis

 PC2. involve team in regular meetings to communicate information intended for them

PC3. ensure communication to team on any changes in policies/ processes by the organization through required verbal/ written mechanisms

PC4. ensure participation of team in various engagement initiatives organized by the organization

 PC5. council and address issues among team for any work related issues

 PC6. support the centre manager the deployment of team as per guest schedule and the organizational norms and guidelines

 PC7. ensure periodic training of team support the team by delivering trainings

 PC8. share knowledge of processes, techniques, therapies and products with the team to enhance their skill levels

PC9. provide feedback to the centre manager pertaining to performance appraisals of team

Appearance and Behavior senior beauty therapist:- To be competent, the user/individual on the job must be ableto:

 PC1. maintain good health and personal hygiene

 PC2. comply with organisation’s standards of grooming and personal behavior

 PC3. meet the organisation’s standards of courtesy, behavior and efficiency

 PC4. stay free from intoxicants while on duty

PC5. wear and carry organisation’s uniform and accessories correctly andsmartly

Task execution as per organization’s standards Senior Beauty Therapist Course:- To be competent, the user/individual on the job must be able to:

 PC6. take appropriate and approved actions in line with instructions and guidelines

 PC7. record details related to tasks, as per procedure

PC8. participate in workplace activities as a part of the larger team

PC9. report to supervisor immediately in case there are any work issues

 PC10. use appropriate language, tone and gestures while interacting with clients from different cultural and religious backgrounds, age, disabilities and gender Senior  Beauty Therapist Course.

Communication and Information record:- To be competent, the user/individual on the job must be able to:

PC11.communicate procedure related information to clients based on the sector’s code of practices and organisation’s procedures/ guidelines

PC12. communicate role related information to stakeholders in a polite manner and resolve queries, if any

PC13. assist and guide clients to services or products based on their needs

PC14. report and record instances of aggressive/ unruly behavior and seek assistance

 PC15. use communication equipment (phone, email etc) as mandated by your organization

PC16. carry out routine documentation legibly and accurately in the desired format

PC17. file routine reports and feedback

 PC18. maintain confidentiality of information, as required, in the role

Perform Epilation Services:-

• Identify contra-indications related to beauty treatments

• Understand process and products to sterilize and disinfect equipment/ tools

 • Follow manufacturer’s instructions related to equipment and product use and cleaning

• Understand handling, usage and storage of products, tools and equipment safely

 • Understand knowledge of applicable legislation relating to the workplace (for example health and safety, workplace regulations, use of work equipment, control of substances hazardous to health, handling/storage/ disposal/ cautions of use of products, fire precautions, hygiene practice, disposal of waste, environmental protection

Client care and communication in beauty industry:-

• Apply effective Communication strategies when dealing with clients

 • Be able to adapt and adopt different methods of communication to suit different situations and client needs

 • Use effective consultation techniques to identify treatment objectives

 • Be able to manage client expectations

• Explain and communicate clearly recommendations to the client

 • Maintain client confidentiality

• Understand retail sales techniques to meet client requirements

 • Practice Personal grooming standards

 • Be able to communicate and behave in a professional environment

• Be able to Plan and organize service feedback files/documents

• Be able to plan and manage work routine based on salon procedure

 • Be able to do client scheduling and bookings and maintain the work area, equipment and product stocks to meet the schedule

 • Maintain accurate records of clients, treatments and stocks of products

 • Receive feedback in a positive manner and develop on the shortcomings.

Organizational Context:- The user/individual on the job needs to know and understand:

 KA1. importance of personal health and hygiene

KA2. organization’s standards of grooming and personal behavior

KA3. organization’s standards related to courtesy, behavior andefficiency

 KA4. ill-effects of intoxicants and potential actions at workplace

 KA5. items of uniform & accessories and correct method of wearing/ carryingthem

 KA6. reporting/ recording formats and protocol for documentation

 KA7. kinds of work issues that may arise and reporting structure

KA8. code of practices and guidelines relating to communication with people

 KA9. organization’s requirements for recording and retaining information

Technical Knowledge:- The user/individual on the job needs to know and understand:

 KB1. ability to speak, read and write in the local vernacular language and English

 KB2. appropriate verbal and non-verbal cues while dealing with clients from different cultural, religious backgrounds, age, disabilities and gender

 KB3. different formats on which information is to be recorded

 KB4. importance to maintain security and confidentiality of information

KB5. kinds of communication equipment (email, phone etc) available and their effective use

 KB6. selling/ influencing techniques to provide additional services/ products to clients

Core Skills/ Generic Skills:-

The user/ individual on the job needs to know and understand how to:

 SA1. document call logs, reports, task lists, and schedules with co-workers

SA2. prepare status and progress reports

 SA3. record customers’ discussions in the call logs

SA4. write memos and e-mail to customers, co-workers, and vendors toprovide them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct

Reading Skills:- The user/individual on the job needs to know and understand how to:

 SA5. read about new products and services with reference to the organization and also from external forums such as websites and blogs

 SA6. keep abreast with the latest knowledge by reading brochures, pamphlets,and product information sheets

 SA7. read comments, suggestions, and responses to Frequently AskedQuestions (FAQs) posted on the helpdesk portal

Oral Communication (Listening and Speaking skills) Senior Beauty Therapist Course:- The user/individual on the job needs to know and understand how to:

SA8. discuss task lists, schedules, and work-loads with co-workers

 SA9. question customers appropriately in order to understand the nature of the problem and make a diagnosis

 SA10. give clear instructions to customers

 SA11. keep customers informed about progress

SA12. avoid using jargon, slang or acronyms when communicating with a customer, unless it is required

Professional Skills:- The user/individual on the job needs to know and understand how to:

SB1. make decisions pertaining to the concerned area of work Senior  Beauty Therapist Course.

Plan and Organize:- The user/individual on the job needs to know and understand:

 SB2. plan and organize service feedback files/documents

Customer Centricity:- The user/individual on the job needs to know and understand how to:

SB3. manage relationships with customers who may be stressed,frustrated, confused, or angry

 SB4. build customer relationships and use customer centric approach

Problem Solving:- The user/individual on the job needs to know and understand how to:

 SB5. think through the problem, evaluate the possible solution(s) and suggestan optimum /best possible solution(s)

 SB6. deal with clients lacking the technical background to solve the problemon their own

 SB7. identify immediate or temporary solutions to resolve delays

Analytical Thinking:- The user/individual on the job needs to know and understand how to:

SB8. use the existing data to arrive at specific data points

 SB9. use the existing data points for improving the call resolution time

SB10. use the existing data points to generate required reports for business

Critical Thinking:- The user/individual on the job needs to know and understand how to:

SB11. apply, analyze, and evaluate the information gathered from observation, experience, reasoning, or communication, as a guide to thought and action

Guidelines for Assessment:-

  1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each
  2.  The assessment for the theory part will be based on knowledge bank of questions created by the
  3.  Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS
  4. Individual assessment agencies will create unique question papersfor theory part for each candidate at each examination/training center (as per assessment criteria below)
  5.  Individual assessment agencies will create unique evaluationsforskill practical for every student at each examination/ training center based on this criterion
  6.   To pass the Qualification Pack, every trainee should score a minimum of 70% inaggregate
  7. In case of unsuccessful completion, the trainee may seek reassessment on the QualificationPack

(Perform epilation services):- PC1. Adhere to the health and safety standards laid out by the manufacturer and organization

PC2. Position self and client throughout treatment to ensure privacy, comfort and wellbeing

PC3. Use suitable consultation techniques to identify treatment objectives. Carry out skin analysis and relevant tests

PC4. Perform and adapt the therapy using materials, equipment and techniques correctly and safely to meet the needs of the client and follow manufacturers instructions

PC5. To perform electrical

epilation using various techniques.

 • Short wave diathermy

• Galvanic epilation

• Blend method

PC6. Insert the needle into the hair follicle with regard to depth and angle

PC7. Clarify the client’s understanding and expectation prior to commencement of treatment

PC8. Complete the therapy to the satisfaction of the guest in a commercially acceptable time

PC9. Record the therapy accurately and store information securely in line with the organization’s policies Senior  Beauty Therapist Course.

PC10. Provide specific afterprocess advice to the client

(Consult and advice clients):-

PC1. Adhere to the health and safety standards laid out by the organization

PC2. Identify the client needs for services and products taking into account factors that may limit or affect the choice

PC3. Analyse the treatment area, visually and carry out necessary tests

PC4. Consult the client by questioning to identify contra-indications to products and provide recommendations for treatments that are suitable to the client

PC5. Define a suitable treatment plan to meet the client’s needs

PC6. Confirm to the client thepricing and duration of service and products and address client queries

PC7. Communicate effectively with the client to maintains clients goodwill trust

PC8. Clarify the client’s understanding and expectation prior to commencement of treatment

PC9. Provide after care advice and recommendations to the client

PC10. Record the client and treatment details accurately and store information securely in line with the organization’s policies

(Promote and sell services and products):-

PC1. Greet clients when they enter the retail outlet and direct them to the counter based on their needs

PC2. Identify the client needs for services and products taking into account factors that may limit or affect the choice

PC3. Analyse the treatment area, visually and carry out necessary tests

PC4. Consult the client by questioning to identify contra-indications to products and provide recommendations for treatments that are suitable to the client

PC5. Provide product, promotion, and pricing information as per clients’ requirements and address client queries

PC6. Define a suitable treatment plan to meet the client’s needs

PC7. Communicate effectivelywith the client to maintains clients goodwill trust

PC8. Clarify the client’s understanding and expectation prior to commencement of treatment or sale of product

PC9. Maintain a client database by inputting client profiles and updates

PC10. Make arrangements for the clients needing a refund or replacement of their products based on company policy

PC11. Assist in managing the product inventory and ordering products based on inventory status

PC12. Assist in maintaining promotional database by inputting invoices and bill-back data as per organization standards

PC13. Set up and manage the display area of the range of products available in the organization

PC14. Label the displayed products clearly, accurately in alignment to the required standards

PC15. Provide after care advice and recommendations to the client

PC16. Record the client and treatment details accurately and store information securely in line with the organization’s policies

(Create a positive impression at the work place):-

PC1. Maintain good health and personal hygiene

PC2. Comply with organisation’s standards of grooming and personal behaviou Senior  Beauty Therapist Course.

PC3. Meet the organisation’s standards of courtesy, behavior and efficiency

PC4. Stay free from intoxicants while on duty

PC5. Wear and carry organisation’s uniform and accessories correctly and smartly

PC6. Take appropriate and approved actions in line with instructions and guidelines

PC7. Record details related to tasks, as per procedure

PC8. Participate in workplace activities as a part of the larger team

PC9. Report to supervisor immediately in case there are any work issues

PC10. Use appropriate language, tone and gestures whileinteracting with clients from different cultural and religious backgrounds, age, disabilities and gender

PC11. Communicate procedure related information to clients based on the sector’s code of practices and organisation’s procedures/ guidelines

PC12. Communicate role related information to stakeholders in a polite manner and resolve queries, if any

PC13. Assist and guide clients to services or products based on their needs Senior  Beauty Therapist Course.

PC14. Report and record instances of aggressive/ unruly behavior and seek assistance

PC15. Use communication equipment (phone, email etc) as mandated by your organization

PC16. Carry out routine documentation legibly and accurately in the desired format

PC17. File routine reports and feedback

PC18. Maintain confidentiality of information, as required, in the role

Create a positive impression at the work place:-

PC1. Maintain good health and personal hygiene

PC2. Comply with organisation’s standards of grooming and personal behavior

PC3. Meet the organisation’s standards of courtesy, behavior and efficiency

PC4. Stay free from intoxicants while on duty

C5. Wear and carry organisation’s uniform and accessories correctly and smartly

PC6. Take appropriate and approved actions in line with instructions and guidelines

PC7. Record details related to tasks, as per procedure

PC8. Participate in workplace activities as a part of the larger team

PC9. Report to supervisor immediately in case there are any work issues

PC10. Use appropriate language, tone and gestures while interacting with clients from different cultural and religious backgrounds, age, disabilities and gender

PC11. Communicate procedure related information to clients based on the sector’s code of practices and organisation’s procedures/ guidelines

PC12. Communicate role related information to stakeholders in a polite manner and resolve queries, if any

PC13. Assist and guide clients to services or products based on their needs

PC14. Report and record instances of aggressive/ unruly behavior and seek assistance

PC15. Use communication equipment (phone, email etc) as mandated by your organization

PC16. Carry out routine documentation legibly and accurately in the desired format

PC17. File routine reports and feedback

PC18. Maintain confidentiality of information, as required, in the role

Prepare and maintain work area:- To be competent, the user/individual on the job must be able to:

PC1. ensure that environmental conditions are suitable for the client and the treatment to be carried out in a hygiene and safe environment

PC2. select suitable equipment and products required for the treatment Senior  Beauty Therapist Course.

 PC3. set up of equipment and prepare the products for treatments in adherence to the organization procedures and product/ equipment guidelines

 PC4. place the products in the trolley for the treatment

PC5. sterilize, disinfect and place the tools on the tray

 PC6. dispose waste materials in adherence to the organization’s and industry requirements

 PC7. store records, materials and equipment securely in line with the organization’s policies

Maintain health and safety at the workplace:- To be competent, the user/individual on the job must be able to:

 PC1.set up and position the equipment, chemicals, products and tools in the work area to meet legal, hygiene and safety requirements
 PC2. clean and sterilize all tools and equipment before use

PC3. maintain one’s posture and position to minimize fatigue and the risk of injury

PC4. dispose waste materials in accordance to the industry accepted standards

PC5. maintain first aid kit and keep oneself updated on the first aid procedures

 PC6. identify and document potential risks and hazards in the workplace

 PC7. accurately maintain accident reports

PC8. report health and safety risks/ hazards to concerned personnel Senior  Beauty Therapist Course.

PC9. use tools, equipment, chemicals and products in accordance with the organization’s guidelines and manufacturers’ instructions