Free Assistant Hair Stylist Course (1year Diploma)

Brief Job Description: An Assistant Hair Stylist shampoos and conditions hair, blow dries hair, provides basic haircuts as well as assists the hair stylist in providing other advanced hair services. The person also assists in salon ambience maintenance and also does various other tasks in the salon including sell salon retail products after obtaining knowledge on them.

Personal Attributes: An Assistant Hair Stylist must possess good communication skills along with pleasing personality. They must be able to work under pressure and must be polite and patient. An Assistant Hair Stylist must also have good hand eye coordination, good customer service orientation and attention to detail Assistant Hair Stylist Course.

Core Skills/ Generic Skills Assistant Hair Stylist Course:-

The user/ individual on the job needs to know and understand how to:

SA1. read policy and procedure documents, guidelines and memos in English to interpret the gist correctly

SA2. read common organizational signage in English accurately

SA3. read simple emails, instructions, advertisements, brochures, manufacturer’s labels, forms, formats and other common documents accurately

SA4. read and interpret correctly information about new products and services with reference to the organization and also from external forums such as websites and/or blogs

Blow drying of hair:- To be competent, the user/individual on the job must be able to:

PC1. comply with health and safety standards and processes laid out by manufacturer and the establishment, to protect self, co-workers, organisation and customers/visitors

PC2. use suitable consultation techniques to identify the client’s wishes for the desired look before carrying out blow drying procedure including with guardians/parents for minors Consultation techniques: eg. ask questions, catalogue of styles, chart or image referencing, etc.

PC3. ensure a guardian/parent is present for minors under age 14

PC4. carry out the process using the tools and materials as laid down by the salon

PC5. confirm blow drying requirements and any special instructions with the client

PC6. apply hair products, if required, following the stylist’s instructions Products: Hair spray, cream, mousse, gel, etc.

PC7. use techniques and carry out checks to minimise the risk of damage to the hair and client discomfort Techniques and checks: Setting of dryer, direction of blow drying, duration and movements, moisturising hair prior to drying, not drying out fully, shampooing hair prior, drying with wet towel first, applying products, blowing cool air to end, etc.

PC8. blow dry using sections of hair that are convenient and efficient and as per styling tool size

PC9. check regularly whether client is comfortable during the drying process, if not work to increase comfort levels

PC10. maintain even tension throughout the blow drying process

PC11. check temperature of the styling equipment to ensure it is in comfortable and approved range

PC12. use back combing and back brushing techniques to achieve desired look

PC13. use tools and equipment effectively to achieve the required result Tools: Blow dryer, comb, etc.

PC14. ask questions to check with the client their satisfaction with the finished result

PC15. use finger drying to shape hair, achieve volume, balance, direction and desired look

PC16. use flat brush/paddle brush to straighten hairPC17. use thermal/rollers for hair setting with curls Rollers: Heated rollers, Rollers with pins

PC18. work minimising wastage of products

PC19. thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or refer to supervisor if actions beyond scope of authority or no action is possible to mitigate damage

PC20. provide specific after-care advice to the client to maintain and protect hair from damage, frequency of future services, etc.

Shampoo and condition the hair:- To be competent, the user/individual on the job must be able to:

PC7. carry out the procedure using methods that minimise risk of cross infection

PC8. apply shampoo using rotary massage technique

PC9. carry out and adapt massage techniques to suit the client needs and to perform the service plan

PC10. check the water temperature and flow to meet the needs of the service procedure and client comfort

PC11. leave the hair clean and free of products, dirt, and grease after the shampoo Assistant Hair Stylist Course.

PC12. perform and follow an accurate shampoo and conditioning service ensuring the client is comfortable throughout the process

PC13. complete the shampooing and conditioning process with suitable towel wrap procedure to remove excess remaining water and reposition the client comfortably for completion of service

PC14. detangle hair without causing damage to hair or scalp using a tooth comb

PC15. check the client’s comfort and wellbeing throughout the service and adapt procedures to ensure the same, reassure the client with necessary information and positive comments as required

PC16. perform and adapt the service procedure using materials, equipment and techniques correctly and safely to meet the needs of the client

PC17. promptly refer problems that cannot be solved to the relevant superior for action

PC18. complete the service procedure to the satisfaction of the client in a commercially or professionally acceptable time as per organisational standards and client needs

PC19. ensure the work area is kept clean and tidy during the service

PC20. dispose waste materials as per organisational standards in a safe and hygienic manner

PC21. record the service details accurately as per salon policy and procedures

PC22. store information securely in line with the salon’s policies and procedures

PC23. provide correct, specific after-procedure, homecare advice, recommendations for product use and further services to the client, as per manufacturer instructions and salon standards

PC24. ask questions to check with the client their satisfaction with the finished result

PC25. thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or apologise for the same and refer to supervisor

PC26. minimize the wastage of products by using products economically, by storing products and chemicals as per manufacturer’s instructions

Hairdresser Job Description

Perform common/basic hair cuts Assistant Hair Stylist Course:-

To be competent, the user/individual on the job must be able to:

PC1. ensure the health and safety standards and processes laid out by manufacturer and the salon are followed to perform the operation and secure self, workplace, co-workers and clients

PC2. use suitable consultation techniques to identify the client’s wishes for the desired look before cutting the hair including with guardians/parents for minors Consultation techniques: eg. ask questions, catalogue of styles, chart or image referencing, etc.

PC3. ensure a guardian/parent is present for minors under age 14

PC4. identify contra-indications that may restrict or limit provision of services

PC5. use tools and products that are safe and fit for purpose

PC6. explore the variety of looks with the client using relevant visual aids to identify client preference and selection

PC7. identify and advise the customer on any factors which may limit, prevent or affect their choice of look

PC8. confirm with the client the look agreed before commencing

PC9. prepare the client’s hair prior to cutting in straight cut, “V” or “U”

PC10. establish and follow suitable hair cutting guidelines provided in organisational standards, training or manuals

PC11. consult with the client during the cutting service to confirm accurate progress towards the desired look

PC12. perform the basic one length hair cut to achieve the desired look

PC13. cut using various techniques techniques: Scissors over comb, clipper over comb, freehand, thinning

PC14. create suitable neckline shapes as per client preference Shapes: Tapered, round, square

PC15. take suitable remedial action to resolve any problems arising during thecutting service

PC16. ensure the work area is kept clean and tidy during the service

PC17. get confirmation from the client on the accuracy of the finished look in relation to client’s expectation

PC18. provide advice and recommendations accurately and constructively for hair care post cutting

PC19. provide the client suitable advice on the maintenance of their look

PC20. dispose waste materials as per organisational standards in a safe and hygienic manner

PC21. record details of the procedure accurately as per organisational policy and approved practice

PC22. store information securely in line with the salon’s policies

PC23. thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or refer to supervisor if actions beyond scope of authority or no action is possible to mitigate damage

Perform a variety of colouring techniques to apply hair colour Assistant Hair Stylist Course:-

To be competent, the user/individual on the job must be able to:

PC1. adhere to the health and safety standards laid out by the manufacturer and salon Assistant Hair Stylist Course.

PC2. consult the client by questioning to identify contra-indications to hair and make-up products

PC3. prepare yourself, the client and work area for hair colouring services where required Yourself: sanitize the hands prior to service commencement Client: provide suitable protective apparel, remove jewellery, etc. Work area: organise and arrange products, tools and equipment, sanitise tools and equipment, no trailing wires, no obstructions, etc

PC4. position self and client to ensure privacy, comfort and safety, throughout the service

PC5. select products, tools and equipment based on the results of client consultation, hair analysis and any tests conducted, which will best achieve desired results safely

PC6. ask relevant and effective questions to clarify the client’s understanding and expectation prior to commencement of service

PC7. mix the colours accurately as per manufacturer instructions

PC8. apply colours in sections neatly, taking into account various influencing factors Influencing factors: skin tone, existing colour, hair condition, test results if any, etc

PC9. promptly refer problems that cannot be solved to the relevant person/ senior hair stylist for action

PC10. apply colour using techniques that reduce the risk of colour being spread to the client’s skin, clothes and surrounding areas

PC11. monitor accurately the development of colour as required, follow the manufacturer’s instructions to ensure desired development

PC12. remove the colour products thoroughly from the hair and leave the hair free of any colouring products

PC13. apply a suitable conditioner, post colour application or service to the hair following manufacturer’s instructions

PC14. work minimising wastage of products

PC15. check the client’s comfort and wellbeing throughout the service and adapt procedures to ensure the same, reassure the client with necessary information and positive comments as required

PC16. complete the procedure to the satisfaction of the client in a commercially acceptable time and as per organisation standards

PC17. record details of the procedure accurately as per organisation standards

PC18. store information securely in line with the salon’s policies

PC19. provide specific after-procedure, homecare advice and recommendations for product use and further s to the client

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perform assistive tasks contributing to coloring services, spa and hair treatment services and styling of hair Assistant Hair Stylist Course:-

To be competent, the user/individual on the job must be able to:

PC1. ensure the health and safety standards and processes laid out by manufacturer, organization and clients are followed to perform the operation

PC2. provide the styling tools and products that are safe and fit for the purpose to the hair stylist

PC3. mix the ingredients to prepare products, mixes and solutions in the mentioned proportion and place for ease of use by the stylist

PC4. organise and arrange the work area, products, etc. to assist the hair stylist performing advanced hair treatments, spa, colouring and styling

PC5. carry out simple tasks to assist the hair stylist resolve any problems occurring during the process using the relevant corrective action

PC6. cleaning up the post-service waste to main the health and safety standard Assistant Hair Stylist Course.

Guidelines for Assessment:-

  1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC
  2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC
  3. Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS
  4. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below)
  5. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/ training center based on this criteria
  6. To pass the Qualification Pack , every trainee should score a minimum of 50% in aggregate
  7. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack

Perform basic blow drying of hair:-

PC1.comply with health and safety standards and processes laid out by manufacturer and the establishment, to protect self, co-workers, organisation and customers/visitors

PC2.use suitable consultation techniques to identify the client’s wishes for the desired look before carrying out blow drying procedure including with guardians/parents for minors

PC3.ensure a guardian/parent is present for minors under age 14

PC4.carry out the process using the tools and materials as laid down by the salon

PC5.confirm blow drying requirements and any special instructions with the client

PC6.apply hair products, if required, following the stylist’s instructions

PC7.use techniques and carry out checks to minimise the risk of damage to the hair and client discomfort

PC8.blow dry using sections of hair that are convenient and efficient and as per styling tool size

PC9.check regularly whether client is comfortable during the drying process, if not work to increase comfort levels

PC10.maintain even tension throughout the blow drying process Assistant Hair Stylist Course.

PC11.check temperature of the styling equipment to ensure it is in comfortable and approved range

PC12.use back combing and back brushing techniques to achieve desired look

PC13.use tools and equipment effectively to achieve the required result

PC14.ask questions to check with the client their satisfaction with the finished result

PC15.use finger drying to shape hair, achieve volume, balance, direction and desired look

PC16.use flat brush/paddle brush to straighten hai

PC17.use thermal/rollers for hair setting with curls

PC18.work minimising wastage of products

PC19.thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or refer to supervisor if actions beyond scope of authority or no action is possible to mitigate damage

PC20.provide specific after-care advice to the client to maintain and protect hair from damage, frequency of future services, etc.

Shampoo and condition hair and scalp Assistant Hair Stylist Course:-

PC1.adhere to the health and safety standards laid out by the manufacturer and salon

PC2.position self and client throughout service to ensure privacy, comfort and safety

PC3.prepare yourself, the client and work area for shampoo and conditioning services

PC4.ask relevant questions to consult with the client to identify the condition of the hair and scalp, provide suitable services and apply relevant procedures

PC5.ask relevant and effective questions to clarify the client’s understanding and expectation prior to commencement of service

PC6.select and prepare products, tools and equipment that are suitable for the client’s hair and scalp condition, that meet client’s needs and service plan

PC7.carry out the procedure using methods that minimise risk of cross infection

PC8.apply shampoo using rotary massage technique Assistant Hair Stylist Course.

PC9.carry out and adapt massage techniques to suit the client needs and to perform the service plan

PC10.check the water temperature and flow to meet the needs of the service procedure and client comfort

PC11.leave the hair clean and free of products, dirt, and grease after the shampoo

PC12.perform and follow an accurate shampoo and conditioning service ensuring the client is comfortable throughout the process

PC13.complete the shampooing and conditioning process with suitable towel wrap procedure to remove excess remaining water and reposition the client comfortably for completion of service

PC14.detangle hair without causing damage to hair or scalp using a tooth comb

PC15.check the client’s comfort and wellbeing throughout the service and adapt procedures to ensure the same, reassure the client with necessary information and positive comments as required

PC16.perform and adapt the service procedure using materials, equipment and techniques correctly and safely to meet the needs of the client

PC17.promptly refer problems that cannot be solved to the relevant superior for action

PC18.complete the service procedure to the satisfaction of the client in a commercially or professionally acceptable time as per organisational standards and client needs

PC19.ensure the work area is kept clean and tidy during the service

PC20.dispose waste materials as per organisational standards in a safe and hygienic manner

PC21.record the service details accurately as per salon policy and procedures

PC22.store information securely in line with the salon’s policies and procedures

PC23.provide correct, specific after-procedure, homecare advice, recommendations for product use and further services to the client, as per manufacturer instructions and salon

PC24.ask questions to check with the client their satisfaction with the finished result

PC25.thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or apologise for the same and refer to supervisor

PC26.minimize the wastage of products by using products economically, by storing products and chemicals as per manufacturer’s instructions

Perform Indian head massage:-

PC1.adhere to the health and safety standards laid out by the manufacturer and salon

PC2.position self and client in a manner to ensure privacy, comfort and safety, throughout the service

PC3.prepare yourself, the client and work area for head massage Assistant Hair Stylist Course.

PC4.ask relevant questions to consult with the client to identify the condition of the hair and scalp and provide the suitable services

PC5.ask relevant and effective questions to clarify the client’s understanding and expectation prior to commencement of service procedures

PC6.identify contra-indications if any that restrict the services or products sought by the customer

PC7.explain politely to the customer why service is denied or modified in case done so for contra-indications

PC8.work minimising risk of cross infections

PC9.select and prepare products, tools and equipment that are suitable for the client’s head massage to meet to the client’s needs and service plan

PC10.perform a pre-shampoo or other relevant procedure in accordance with the required service

PC11.select a suitable medium and perform hair spa and the head massage

PC12.perform various massage techniques to complete the service as required

PC13.apply suitable pressure on the marma pressure points as per requirement taking care of client comfort

PC14.perform post massage services or procedures in accordance with the requirements of products, skin, hair structure, and type

PC15.check the client’s comfort and wellbeing throughout the service and adapt procedures to ensure the same, reassure the client with necessary information and positive comments as required

PC16.perform and adapt the service procedure using materials, equipment and techniques correctly and safely to meet the needs of the client

PC17.promptly refer problems that cannot be solved to the relevant superior for action

PC18.complete the service to the satisfaction of the client in a commercially acceptable time and as per organisational standards

PC19.ask questions to check with the client their satisfaction with the finished result

PC20.thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or apologise for the same and refer to superviso

PC21.record details of the service accurately as per organisational policy and procedures

PC22.store information securely in line with the salon’s policies Assistant Hair Stylist Course.

PC23.provide specific after-procedure, homecare advice and recommendations for product use and further services to the client Minimize the wastage of products and store chemicals and equipment securely post service

PC24.dispose all waste safety according to the salon’s standards of hygiene and safety

Technical Knowledge:- The user/individual on the job needs to know and understand:

KB1. applicable legislation relating to the workplace legislation for the workplace: eg. health and safety, workplace regulations, use of work equipment, handling, storage, disposal of products, cautions of use of products, fire precautions, hygiene practice, disposal of waste, environmental protection

KB2. environmental conditions required and expected for carrying out services and importance of maintaining these Conditions: Air, light, space, temperature, sound, cleanliness, etc.

 KB3. importance of clarifying and following instructions from the client

 KB4. factor impacting clients’ comfort throughout the drying process and importance of checking the same regularly with the client

 KB5. basic anatomical structure of the hair and principles of hair growth

 KB6. structure of the hair and basic principles of hair growth Structure: Arrector pili muscle, hair follicle, inner root sheath, cuticle layer), outer root sheath, vitreous membrane, connective tissue sheath, root, sebaceous gland Shaft: Medulla, cortex, cuticle Hair growth: Anagen, catagen, telogen

KB7. classification of hair Classification: Straight, wavy, curly, very curly

KB8. explain how their hair characteristics may impact on the hairdressing services

 KB9. blow-drying tools and equipment Tools: Hand held dryer and attachments, different size and types of brushes, various combs, section clips

KB10. blow drying technique and products

 KB11. foundational principles and recommendations for blow drying to minimize

Create a positive impression at the workplace:-

PC1.maintain good health and personal hygiene

PC2.comply with organisation’s standards of grooming and personal behavior

PC3.meet the organisation’s standards of courtesy, behavior and efficiency

PC4.stay free from intoxicants while on duty

PC5.wear and carry organisation’s uniform and accessories correctly and smartly

PC6.take appropriate and approved actions in line with instructions and guidelines

PC7.record details related to tasks, as per procedure

PC8.participate in workplace activities as a part of the larger team

PC9.report to supervisor immediately in case there are any work issues

PC10.use appropriate language, tone and gestures while interacting with clients from different cultural and religious backgrounds, age, disabilities and gender

PC11.communicate procedure related information to clients based on the sector’s code of practices and organisation’s procedures/ guidelines

PC12.communicate role related information to stakeholders in a polite manner and resolve queries, if any

PC13.assist and guide clients to services or products based on their needs

PC14.report and record instances of aggressive/ unruly behavior and seek assistance

PC15.use communication equipment (phone, email etc.) as mandated by your organization

PC16.carry out routine documentation legibly and accurately in the desired format

PC17.file routine reports and feedback

PC18.maintain confidentiality of information, as required in the role

Prepare and maintain work area:-

To be competent, the user/individual on the job must be able to:

PC1. ensure that ambient conditions are suitable for the client and the service procedures to be carried out in a hygiene and safe environment

PC2. identify and select suitable equipment and products required for the respective services Assistant Hair Stylist Course.

PC3. set up the equipment and prepare the products for services in adherence to the salon procedures and product/ equipment guidelines

PC4. place and organize the products in a trolley or area convenient and efficient for service delivery

PC5. prepare sterilisation solution as per organisational standards using approved products and as per manufacturer’s instructions

PC6. sterilize, disinfect and place the tools on the tray as per organisational standards using recommended solutions and conditions conditions: Time, temperature, etc.

PC7. dispose waste materials in adherence to the salon’s and industry requirements

PC8. store records, materials and equipment securely in line with the salon’s policies

Oral Communication (Listening and Speaking skills):-

The user/individual on the job needs to know and understand how to:

1.listen and interpret correctly simple instructions in English

2. listen for and identify the main points of short explanations or presentations in English

3. listen to and follow short, straightforward explanations and instructions in English

4.introduce oneself and one’s role to customers and visitors, in English and the local language

5. express clearly statements of fact and give short explanations, accounts and descriptions to customers, seniors and co-workers in English

6.give clear instructions to customers and/or coworkers as required

7.pronounce the sounds of English or use sign language sufficiently clearly to be generally understood

8. speak or communicate with reasonable ease in structured situations and short conversations on familiar topics

9. exchange information effectively to perform a task

10. give simple directions, instructions and explanations

11. ask and answer simple questions such as to establish customer needs, or who a visitor is seeking to meet and for what purpose

12. display an adequate range of vocabulary to communicate on familiar topics and perform simple tasks

13. use simple and compound sentences in conversations

14. avoid using jargon, slang or acronyms when communicating with a customer/ client, unless it is required

15. speak in a manner and tone that is professional, supportive, respectful and sensitive

16. listen and understand the local language in dealing with clients

 Professional Skills:-

 Decision Making:- The user/individual on the job needs to know and understand how to

SB1. decide on course of action by recalling organisational policy, procedures and service standards Assistant Hair Stylist Course.

SB2. make simple decisions with respect to appropriateness of own behaviour recalling principles and practices of professional and social etiquette

SB3. get information on limits of authority and permitted actions while making decisions on how to act in routine situations

SB4. get information on chain of command to be approached for decisions based on

Plan and Organize:- The user/individual on the job needs to know and understand how to:

SB5. identify, plan and schedule tasks related to own work, to achieve standards of personal presentations expected in a professional set-up

SB6. keep one’s own documents and possessions in order at the workplace to ensure cleanliness, security and efficiency of use

SB7. organize tasks based on instructions from supervisor or manager in order to complete them on time in order of stated priority

SB8. organize service feedback files/documents

SB9. plan and manage work routine based on salon procedure

SB10. maintain the work area, equipment and product stocks to meet client schedules

SB11. maintain accurate records of clients, services and product stock levels

SB12. plan own development in line with feedback given from supervisor, coworkers and clients

Customer Centricity:-

The user/individual on the job needs to know and understand how to:

1. prioritise response to customers based on urgency and criticality of need, status of the customer and supervisor inputs

2. minimize customer discomfort by taking permitted or directed actions in a timely manner

3. respond promptly to customers in a manner that aims to exceed their expectation

4. adhere to principles of service excellence as defined by the organization aimed at customer satisfaction

5. build customer relationships using a customer centric approach

6. follow hygiene, safety and personal presentation standards in line with customer and organisation expectations

Prepare self and client:-

To be competent, the user/individual on the job must be able to:

PC1. adhere to the health and safety standards laid out by the manufacturer and salon

PC2. position self and client throughout service to ensure privacy, comfort and safety

PC3. prepare yourself, the client and work area for shampoo and conditioning servicesYourself: Sanitize the hands prior to service commencement, personal protective equipment, remove jewellery, etc. Client: provide suitable protective apparel, remove jewellery, etc. work area: no obstructions, equipment in clean and working condition, tools and equipment in correct position, etc.

PC4. ask relevant questions to consult with the client to identify the condition of the hair and scalp, provide suitable services and apply relevant procedures

PC5. ask relevant and effective questions to clarify the client’s understanding and expectation prior to commencement of service

PC6. select and prepare products, tools and equipment that are suitable for the client’s hair and scalp condition, that meet client’s needs and service plan

Maintain the health and safety at the workplace:-

To be competent, the user/individual on the job must be able to.

PC1. set up and position the equipment, chemicals, products and tools in the work area to meet legal, hygiene and safety requirements

PC2. clean and sterilize all tools and equipment before use

PC3. maintain one’s posture and position to minimize fatigue and the risk of injury

PC4. dispose waste materials in accordance to the industry accepted standards

PC5. maintain first aid kit and keep oneself updated on the first aid procedures

PC6. identify and document potential risks and hazards in the workplace

PC7. accurately maintain accident reports

PC8. report health and safety risks/ hazards to concerned personnel

PC9. use tools, equipment, chemicals and products in accordance with the salon’s guidelines and manufacturers’ instructions

Customer Centricity:-

The user/individual on the job needs to know and understand how to:

SB7. committed to service excellence, courteous, pleasant personality

SB8. manage relationships with customers who may be stressed, frustrated, confused, or angry

SB9. build customer relationships and use customer centric approach

SB10. clean, sporting the professional uniform, neat combed hair, closed-in footwear, personal hygiene and cleanliness (shower/bath), oral hygiene (clean teeth, fresh breath)

SB11. maintain a hygienic work area adhering to the salon and applicable legal health and safety standards

SB12. sanitize the hands and clean all working surfaces, use disposable products and sterilized tools

SB13. manage the storage/ disposal/ cautions of use of products, fire precautions, occurrences, hygiene practice, disposal of waste and environmental protection

SB14. handle, use and store products, tools and equipment safely to meet with the manufacturer’s instructions

Problem Solving:- The user/individual on the job needs to know and understand how to:

SB15. think through the problem, evaluate the possible solution(s) and suggest an optimum/best possible solution(s)

SB16. deal with clients lacking the technical background to solve the problem on their own

SB17. identify immediate or temporary solutions to resolve delays

Analytical Thinking:-

The user/individual on the job needs to know and understand how to:

SB18. use the existing data to arrive at specific data points

SB19. use the existing data points to generate required reports for business

Critical Thinking:- The user/individual on the job needs to know and understand how to:

SB20. apply, analyze, and evaluate the information gathered from observation, experience, reasoning, or communication, as a guide to thought and action

SB21. participate in self-developmental training activities to enhance one’s knowledge of salon performance standards and applicable health

Appearance and behavior:-

To be competent, the user/individual on the job must be able to:

PC1. maintain good health and personal hygiene

PC2. comply with organisation’s standards of grooming and personal behavior

PC3. meet the organisation’s standards of courtesy, behavior and efficiency

PC4. stay free from intoxicants while on duty

PC5. wear and carry organisation’s uniform and accessories correctly and smartly

Communication and Information record:-

To be competent, the user/individual on the job must be able to:

PC1. communicate procedure related information to clients based on the sector’s code of practices and organisation’s procedures/ guidelines

PC2. communicate role related information to stakeholders in a polite manner and resolve queries, if any

PC3. assist and guide clients to services or products based on their needs

PC4. report and record instances of aggressive/ unruly behavior and seek assistance

PC5. use communication equipment (phone, email etc.) as mandated by your organization

PC6. carry out routine documentation legibly and accurately in the desired format

PC7. file routine reports and feedback

PC8. maintain confidentiality of information, as required, in the role