Free Driving Assistant Course (4Months)

Driving Assistant:

Brief Job Description

Driving Assistant is often called Cleaner or Helper. Individuals at this job need to assist the driver by doing the washing and cleaning of the external/internal structure of vehicle, maintaining up keep of tool box, assisting in minor repairs and running miscellaneous errands.

Personal Attributes

This job requires the individual to have continuous mobility as he would have to perform the job on the move for long hours. Individual must be reliable. The individual should preferably be able to speak in working Hindi since during trips, often he will have to be dealing with people across several states. The individual must also be medically fit and physically strong and maintain personal hygiene.

Work effectively in a team:

Elements and Performance Criteria

Effective communication

To be competent, the user/individual on the job must be able to:

PC1.    maintain clear communication with colleagues

PC2.    work with colleagues

PC3.    pass on information to colleagues in line with organisational requirements

PC4.. work in ways that show respect for colleagues

PC5.    carry out commitments made to colleagues

PC6.    let colleagues know in good time if cannot carry out commitments, explaining the reasons

PC7.            identify problems in working with colleagues and take the initiative to solve these problems

PC8.    follow the organisations policies and procedures for working with colleagues

PC9.    ability to share resources with other members as per priority of tasks

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. the organisations policies and procedures for working withcolleagues, role and responsibilities in relation to this

KU2. the importance of effective communication and establishing goodworking relationships with colleagues

KU3. different methods of communication and the circumstances inwhich it is appropriate to use these

KU4. benefits of developing productive working relationships withcolleagues

KU5. the importance of creating an environment of trust and mutualrespect

KU6. whether not meeting commitments, will have implications onindividuals and the organisation

KU7. different types of information that colleagues might need and theimportance of providing this information when it is required

KU8. the importance of problems, from colleagues perspective andhow to provide support, where necessary, to resolve these

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1.     complete well written work with attention to detail

GS2.     read instructions, guidelines/procedures

GS3.     listen effectively and orally communicate information

GS4.             make decisions on a suitable course of action or response

GS5.             plan and organise work to achieve targets and deadlines

GS6.             check that the work meets customer requirements

GS7.     deliver consistent and reliable service to customers

GS8.             apply problem solving approaches in different situations

GS9.             apply balanced judgements to different situations

GS10. apply good attention to detail

GS11. check that the work is complete and free from errors

GS12. get work checked by peers

GS13. work effectively in a team environment

Practice HSE and security related guidelines:

Elements and Performance Criteria

Communicating potential accident points

To be competent, the user/individual on the job must be able to:

PC1.      spot and report potential safety issues while driving

PC2.      follow rules and regulations laid down by transport authorities

PC3..     follow company policy and rules to avoid safety, health and environmental problems

Cleanliness and hygiene

To be competent, the user/individual on the job must be able to:

PC4..     ensure cleanliness of ambulance

PC5.      escalate issues related to cleanliness and hygiene issues to concern department

PC6..     escalate issues related to hazardous material to concerned authority internal and external

Limit damage to people/client and public

To be competent, the user/individual on the job must be able to:

PC7..     take immediate and effective action to limit the danger or damage, without increasing the danger or threat to yourself or others

PC8.      follow instructions or guidelines for limiting danger or damage in respect of equipment on board such as oxygen cylinders.

PC9.      escalate the issue immediately if you cannot deal effectively with the danger

PC10.. give clear information or instructions to others to allow them to take appropriate action

PC11.    record and report details of the danger in line with operator guidelines

PC12.    report any difficulties you have keeping to your organizations health and safety instructions or guidelines, giving full and accurate details

PC13.. check the exhaust as per the recommended guideline and ensure the ambulance is meeting the emission norms. in case not get the ambulance retuned/ adjusted.

PC14.    get the waste from routine cleaning, changed spare parts etc. disposed off as per environmental norms

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. organization’s instructions or guidelines relating to dealing with and reporting safety and emergency issues

KU2. what action you can take, and are authorized to take, to limit danger

KU3. methods of effective and appropriate communication to let others know about the safety, cleanliness and emergency situations

KU4. where and how to get help in dealing with safety and emergency situations

KU5. how to use appropriate equipment and alarm systems to limit danger

KU6. alternate routes in case of natural calamity, road construction work etc.

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. to effectively communicate the safety, cleanliness and emergency issues

GS2. keep all the safety equipments in an organized manner so that there is no difficulty to find them

GS3. report potential sources of danger

GS4. follow prescribed procedure to address safety and emergency issues

GS5. learn from past mistakes regarding use of safety and emergency issues

GS6. spot safety and cleanliness issues

GS7. assess impact of hazardous material, activity, incident

Carry out cleaning of a vehicle:

Elements and Performance Criteria

Washing of vehicle

To be competent, the user/individual on the job must be able to:

PC1.. start the water pump and check for water supply in the pipe

PC2.. thoroughly wash the external structure of the vehicle like the body, tyres, windshield , rear view mirrors etc. from the running water in pipe in order to clean the settled loose dust and dirt

PC3.. while washing the vehicle with running water, to ensure that water does not enter into components like starter motor, alternator and horn.

Cleaning of vehicle

To be competent, the user/individual on the job must be able to:

PC4.. rub the surfactant on the previously washed external structure properly using a spongy cloth in order to clean the hard-to-remove stains

PC5.. ensure that the stains are not visible on the vehicle after rubbing.

PC6.. while cleaning the vehicle, to observe and report any loose/broken/missing parts like mountings,seals, chassisfasteners

Re-washing and wiping

To be competent, the user/individual on the job must be able to:

PC7.. after cleaning the vehicle, spray a jet of running water on the surfactant applied parts of vehicle in order to completely wash out the residue deposited on the vehicle.

PC8.. while re – washing the vehicle with running water, to ensure that water does not enter into components like starter motor, alternator and horn.

PC9.. take a clean wiping cloth and thoroughly wipe the whole vehicle including parts like dashboard , instrument panel , seats , steering wheel , driver console that cannot be surfactant cleaned as it would lead to malfunctioning

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. point of contact in case of unavailability of surfactant/cloth

KU2. any applicable rules and employee code of conduct stated by the organization

KU3. vehicle model and its appearance features which will aid him in cleaning

KU4. type of surfactant and cloth to be used for the cleaning process

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. execute task of cleaning and escalate and convey areas of concern to driver/supervisor

GS2. clean the various vehicle models in coordination with respective drivers

GS3. share requisite knowledge with newly joined cleaners

GS4. plan the cleaning activity so as to complete it in scheduled time

Perform a routine check of basic functioning of vehicle:

Scope

This unit/ task covers the following: Basic technical checks for fluid levels in various systems

condition of tyres and spare tyre

working of lights &other equipment (Wipers, Indicators etc.)

availability and functioning of basic equipments like jack and other spares in the toolkit physical damages Assisting Driver in servicing or minor repairs

Elements and Performance Criteria

Basic technical check before the trip

To be competent, the user/individual on the job must be able to:

PC1.. before start of the trip , refer a standard check list if available and ensure correct levels of engine oil coolant clutch, brake oil water in wiper washer

PC2.. check all the tyres including spare tyre for inflation with a pressure gauge and ensure correct levels by deflating or inflating suitably

PC3.. check that all lights, wiper and horn are working and report to the driver/supervisor in case of any malfunctioning

PC4.. check the tool box and ensure availability of all the hand tools including jack,props,wheel choke etc

PC5.. observe allexterior and interior parts of the vehicle for any damages to body panels, lights and wind shield , other glass parts and mirrors.

Escalation and assistance in case of technical problem

To be competent, the user/individual on the job must be able to:

PC6.. in case of any problemobserved in any of the checkpoints, immediately inform the driver/supervisor

PC7.. assist the driver in resolution of problem by providing him the required tools and equipments on the spot and physically lend him a helping hand in doing the strenuous jobs like lifting of vehicle by jack in case of punctured tyre replacement , opening of screws and fixtures for lights , wiper, tyres etc. while repairing and filling the engine/brake/coolant oil and other fluids to ensure optimum levels

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. point of contact to inform in case of any technical deficiencies

KU2. documents required for inspection as per government regulations (only familiarization with titles of various documents)

KU3. vehicle model and its various technical features

KU4. operating criteria for all the points mentioned in the checklist

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. technical standards of vehicle operation in terms of level of engine oil , illumination of various lights, air pressure in tyres etc.

GS2. follow driverinstructions about the rectification guidelines

GS3. how to learn from past mistakes and identify potential problems

Basic technical check before the trip:

PC1.. before start of the trip , refer a standard check list if available and ensure correct levels of engine oil coolant clutch, brake oil water in wiper washer

PC2.. check all the tyres including spare tyre for inflation with a pressure gauge and ensure correct levels by deflating or inflating suitably

PC3.. check that all lights, wiper and horn are working and report to the driver/supervisor in case of any malfunctioning

PC4.. check the tool box and ensure availability of all the hand tools including jack,props,wheel choke etc

PC5.. observe allexterior and interior parts of the vehicle for any damages to body panels, lights and wind shield , other glass parts and mirrors.

Escalation and assistance in case of technical problem:

PC6.. in case of any problemobserved in any of the checkpoints, immediately inform the driver/supervisor

PC7.. assist the driver in resolution of problem by providing him the required tools and equipments on the spot and physically lend him a helping hand in doing the strenuous jobs like lifting of vehicle by jack in case of punctured tyre replacement , opening of screws and fixtures for lights , wiper, tyres etc. while repairing and filling the engine/brake/coolant oil and other fluids to ensure optimum levels

Assessment Guidelines

1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Element/ Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each Element/ PC.

• The assessment for the theory part will be based on knowledge bank of questions created by the SSC.

• Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS.

• Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below).

• Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/ training center based on these criteria.

• To pass the Qualification Pack assessment, every trainee should score the Recommended Pass % aggregate for the QP.