Rita Charitable Trust

Free Service Technician Course (6Months)

Service Technician (two and three wheeler):

Brief Job Description

An Auto Service Technician (two and three wheelers) is responsible for the repairing and routine servicing & maintenancene (including electrical and mechanical aggregates) of two/ three wheeler vehicles.

Personal Attributes

An individual on this job must have good communication and interpersonal skills in addition to being a team player, as the job requires coordination with other technicians as well. The individual must have a technical bend of mind to understand the technical aspects of a two/ three wheeler, which may be different from a four-wheeler. The individual must know how to drive a two/ three wheeler to practically test drive and identify any additional repair or service requirements in the electrical and mechanical aggregates.

Plan and organise work to meet expected outcomes:

Elements and Performance Criteria

Work requirements including various activities within the given time and set quality standards

To be competent, the user/individual on the job must be able to:

PC1.                 keep immediate work area clean and tidy

PC2.                 treat confidential information as per the organisations guidelines

PC3.                 work in line with organisations policies and procedures

PC4.                 work within the limits of job role

PC5.                 obtain guidance from appropriate people, where necessary

PC6.                 ensure work meets the agreed requirements

Appropriate use of resources

To be competent, the user/individual on the job must be able to:

PC7.                 establish and agree on work requirements with appropriate people

PC8.                 manage time, materials and cost effectively

PC9.                 use resources in a responsible manner

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1.     the organisations policies, procedures and priorities for area of work, role and responsibilities in carrying out that work

KU2.     the limits of responsibilities and when to involve others

KU3.     specific work requirements and who these must be agreed with

KU4.     the importance of having a tidy work area and how to do this

KU5.     how to prioritize workload according to urgency and importance and the benefits of this

KU6.     the organisations policies and procedures for dealing with confidential information and the importance of complying with these

KU7.     the purpose of keeping others updated with the progress of work

KU8.     who to obtain guidance from and the typical circumstances when this may be required

KU9.     the purpose and value of being flexible and adapting work plans

KU10. how to complete tasks accurately by following standard procedures

KU11. technical resources needed for work and how to obtain and use these

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1.     write in at least one language

GS2.     read instructions, guidelines/procedures

GS3.     ask for clarification and advice from appropriate persons

GS4.     communicate orally with colleagues

GS5.     make a decision on a suitable course of action appropriate for accurately completing the task within resources

GS6.     agree objectives and work requirements

GS7.     plan and organise work to achieve targets and deadlines

GS8.     deliver consistent and reliable service to customers

GS9.     check own work and ensure it meets customer requirements

GS10. anomalies to the concerned persons

GS11. analyse problems and identify work-arounds taking help from

GS12. apply own judgement to identify solutions in different situations

Work effectively in a team:

Elements and Performance Criteria

Effective communication

To be competent, the user/individual on the job must be able to:

PC1.    maintain clear communication with colleagues

PC2.    work with colleagues

PC3.    pass on information to colleagues in line with organisational requirements

PC4.. work in ways that show respect for colleagues

PC5.    carry out commitments made to colleagues

PC6.    let colleagues know in good time if cannot carry out commitments, explaining the reasons

PC7.            identify problems in working with colleagues and take the initiative to solve these problems

PC8.    follow the organisations policies and procedures for working with colleagues

PC9.    ability to share resources with other members as per priority of tasks

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. the organisations policies and procedures for working withcolleagues, role and responsibilities in relation to this

KU2. the importance of effective communication and establishing goodworking relationships with colleagues

KU3. different methods of communication and the circumstances inwhich it is appropriate to use these

KU4. benefits of developing productive working relationships withcolleagues

KU5. the importance of creating an environment of trust and mutualrespect

KU6. whether not meeting commitments, will have implications onindividuals and the organisation

KU7. different types of information that colleagues might need and theimportance of providing this information when it is required

KU8. the importance of problems, from colleagues perspective andhow to provide support, where necessary, to resolve these

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1.     complete well written work with attention to detail

GS2.     read instructions, guidelines/procedures

GS3.     listen effectively and orally communicate information

GS4.             make decisions on a suitable course of action or response

GS5.             plan and organise work to achieve targets and deadlines

GS6.             check that the work meets customer requirements

GS7.     deliver consistent and reliable service to customers

GS8.             apply problem solving approaches in different situations

GS9.             apply balanced judgements to different situations

GS10. apply good attention to detail

GS11. check that the work is complete and free from errors

GS12. get work checked by peers

GS13. work effectively in a team environment

Maintain a healthy,safe and secure working environment:

Elements and Performance Criteria

Resources needed to maintain a safe, secure working environment

To be competent, the user/individual on the job must be able to:

PC1.    comply with organisations current health,safety and security policies and procedures

PC2. report any identified breaches in health,safety, and security policies and procedures to the designated person

PC3.. Coordinate with other resources at the workplace to achieve the healthy, safe and secure environment for all incorporating all government norms esp. for emergency situations like fires,earthquakes etc.

PC4.    identify and correct any hazards like illness, accidents, fires or any other natural calamity safely and within the limits of individuals authority

PC5.    report any hazards outside the individuals authority to the relevant person in line with organisational procedures and warn other people who may be affected

PC6.    follow organisations emergency procedures for accidents, fires or any other natural calamity

PC7.    identify and recommend opportunities for improving health,safety, and security to the designated person

PC8.    complete all health and safety records are updates and procedures well defined

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1.     legislative requirements and organisations procedures for health, safety and security and individuals role and responsibilities in relation to this

KU2.     what is meant by a hazard, including the different types of health and safety hazards that can be found in the workplace

KU3.     how and when to report hazards

KU4.     the limits of responsibility for dealing with hazards

KU5.     the organisations emergency procedures for different emergency situations and the importance of following these

KU6.     the importance of maintaining high standards of health, safety and security

KU7.     implications that any non-compliance with health, safety and security may have on individuals and the organisation

KU8.     different types of breaches in health, safety and security and how and when to report these

KU9.     evacuation procedures for workers and visitors

KU10. how to summon medical assistance and the emergency services,where necessary

KU11. how to use the health, safety and accident reporting procedures and the importance of these

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1.     complete accurate, well written work with attention to detail

GS2.     read instructions, guidelines/procedures/rules

GS3.     listen and orally communicate information

GS4.     make decisions on a suitable course of action or response

GS5.     plan and organise work to achieve targets and deadlines

GS6.     build and maintain positive and effective relationships withcolleagues and customers

GS7.     apply problem solving approaches in different situations

GS8.     analyse data and activities

GS9.     apply balanced judgements to different situations

GS10. apply good attention to detail

GS11. check that the work is complete and free from errors

GS12. get work checked by peers

GS13. work effectively in a team environment

Apprentice Automotive Service Technician

Carry out routine servicing and minor repairs of aggregates of two and three wheelers:

Elements and Performance Criteria

Carry out routine service & minor repairs of aggregates of two & three wheelers

To be competent, the user/individual on the job must be able to:

PC1. .     understand the auto component manufacturer specifications related to the various components/ aggregates in the two/ three wheeler vehicle

PC2. .     follow standard operating procedures for using workshop tools and equipment for service and minor aggregate repairs in the two/ three wheeler vehicle

PC3. .     conduct test drives to assess need for repairs, calibration or any other adjustments in the electrical/ mechanical aggregates in the two/ three wheeler vehicle

PC4. .     review the job card and understand work to be carried out

PC5..      ensure OEM recommended procedure and checklist is followed for routine servicing in case of non-routine service or repair, confirm tasks to be carried out with superior

PC6. .     calibrate, align and adjust settings, alignment, pressures, tension, speeds and levels relevant to: engine and aggregates transmission system chassis electrical and electronic components Scooter (two stroke engine) Scooter (four stroke engine) Motor cycle (two stroke engine) Motor cycle (four stroke engine) Disc & drum brakes system other components (including to valves, ignition, fuel and emissions, transmission, lights, tyres, steering and body fittings)

PC7. .     ensure that for routine maintenance and service, the correct spare parts and appropriate grade of lubricants, coolant, oils and grease required have been obtained

PC8. .     ensure all dismantled components (including mechanical and electrical aggregates) are cleaned and conditioned prior to reassembly

PC9. .     identify and change components requiring change due to continuous wear and tear including: oil and air filters belts wiper blades brake linings and pads drive

PC10. . ensure disposal of materials (including waste oil, scrap of failed parts/ aggregates) in accordance with the organisations policies

PC11. . understand the various precautions to be taken to avoid damage to the vehicle and its components while working on other aggregates

PC12..    record all service and repairs carried out and ensure completeness of tasks assigned before releasing vehicle for the next procedure

PC13..    ensure all workshop tools, equipment and workstations are adequately maintained by carrying out scheduled checks, calibration and timely repairs where necessary

PC14. . ensure any malfunctions observed in tools and equipment are reported to the concerned persons

PC15. . ensure any other repair requirements observed in the other components/ aggregates systems (like engine, gear box etc.) while repairing/ overhauling of braking systems are reported to supervisor/ service advisor for further inspection by other specialists

PC16. . able to measure/ inspect the machining or any other repair done from an outside source/ local machining garages

PC17..    utilise any computer-based applications relevant to service and repairs

PC18. . ensure that trainings organized by the OEM from time-to-time are attended and knowledge levels are upgraded (esp. in case of newly launched products, product refreshes)

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1.     standard operating procedures for servicing and minor repair of vehicles as prescribed by the OEM/ dealership

KU2.     standard schedules and checklists recommended by the OEM/ auto component manufacturer for servicing of two and three wheeler vehicles

KU3.     identification codes, nomenclature and grades of lubricants, components and aggregates

KU4.     standard operating procedures recommended by the dealership/ auto components suppliers/ OEM for using tools and equipment to be followed related to aggregates/ components (including electrical and mechanical aggregates) as per the manufacturer instructions

KU5.     standard operating procedures for rectification of errors in information (e.g. rectification of job card, reissue of correct tools and equipment etc.)

KU6.     safety requirements for equipment and components prescribed by the OEM (e.g. preventing/ dealing with oil spillage and inflammable materials)

KU7.     documentation requirements for each procedure carried out as part of roles and responsibilities as specified by OEM/ auto component manufacturer

KU8.     organisational and professional code of ethics and standards of practice

KU9.     safety, health and environmental policies and regulations for the workplace as well as for automotive trade in general (e.g. safe working practices inside pits/ under vehicles)

KU10. the basic technology used in and functioning of various components and aggregates of the vehicle including: engines and fuel system (diesel, petrol, electrical, gas etc.) radiator emission and exhaust system clutch assembly transmission systems (manual, automatic etc.) hydraulic and pneumatic system disc & drum brakes system drive-train assembly steering system suspension system tyres and wheel alignment cooling system electrical, ignition, electronic and air-conditioning system etc.

KU11. the tools used to assess deviations from specifications during routine servicing, maintenance and repair including use of: pressure indicators: fuel pressure testers, manifold gauge sets, oil pressure gauges, tire pressure gauges etc. pullers: ball joint separators, bearing pullers, gear puller tools, slide hammers etc. specialty wrenches: alignment wrenches, chain wrenches, locking wrenches, lug wrenches etc. trim or moulding tools: carbon scrapers, gasket scrapers, scrapers, spoons etc. measuring equipment: vernier calipers, micrometre, feeler gauges, multimetre, flow metre, temp gauge, dial gauge etc. other tools: hand tools, power tools, lifting and jacking equipment,tensioning equipment, brake roller tester, chassis dynamometer, suspensionactivation, security activator etc. tools for other tasks such as cleaning of vehicles, tools, equipment andworkshop

KU12. how to select the right materials for the job such as seals, sealants, fittings, gaskets, joints, fasteners etc.

KU13. how to carry out routine maintenance including: checking vehicle condition against OEM specifications to identify damage, corrosion, wear and tear, fluid levels, leaks and other problems in serviceability make adjustments to settings, alignment, pressures, tension, speeds and levels relevant to: – engine and aggregates (including fuel injection pump, ignition, intake and exhaust systems) – steering system – clutch and brake assembly – transmission system (including gearbox, differential, propeller shaft and axles) – electrical and electronic components (including alternator, lights, wire harness etc.) – other components (including tyres and body fittings)

KU14. the various sources of information available for assessing service and repair requirements of the vehicle including: diagnostic displays visual inspections test drives vehicle/equipment manufacturer specifications standard operating procedures

KU15. procedures recommended by the OEM and dealership to be used during routine servicing of various aggregates/ sub-assemblies (including mechanical and electrical aggregates)

KU16. the type and quality of components/ parts and aggregates as specified by the OEM for use as replacement in case of fault

KU17. the grade of lubricants, oils, coolants and grease as specified by the OEM for use

KU18. typical causes and symptoms of operational faults and failures of a vehicle

KU19. corrective action to be taken for common engine and aggregate system faults and failures

KU20. faults and failures that necessitate replacement of components/ aggregates (including mechanical & electrical assemblies) and other units

KU21. how to dispose -off replaced failed components and changed oil, lubricant, grease etc. in accordance with safety, health and environmental policies and regulations

KU22. precautions to be taken to ensure the following while working (includingspecific precautions to be taken when working with alternative fuel/ hybridvehicles): no damage to the electrical / other advanced systems (in case of hybrid/electrical vehicles) no damage to the vehicle on which work is being done along with othervehicles parked besides no damage to vehicle components sub-assemblies and other systems no contact with hazardous materials

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1.     create documentation required on the job (including job cards, work sheets, etc.) regarding the basic details of repair , maintenance and service performed

GS2.     record all diagnostic performed on the two/ three wheelers

GS3.     write any additional requirement of work on the vehicle reported for service, maintenance or repair found during the work done as specified in the job card (for e.g. while working on the engine and transmission system, if low level of engine oil/ greasing, then convey to the superiors)

GS4.     write in at least one language

GS5.     read job cards and instructions from supervisors and the service advisor

GS6.     read various sources of information available for assessing service and repair requirements of the vehicle including service manual and diagnostic and visual displays put up in the workshop

GS7.     read policies and regulations pertinent to the job, including OEM guidelines, health and safety instructions etc

GS8.     clearly communicate workplace information and ideas with colleagues (verbal & non-verbal)

GS9.     use terms, names, grades and other nomenclature pertaining to the automotive trade, tools, specific workshop equipment etc.

GS10. communicate with colleagues to handle verbal enquiries, such as clarifying instructions and responding to requests for information

GS11. interact with the customer through service advisor/ supervisor in case any additional work needs to be done on the two/ three wheeler which may not have been indicated in the job card and found during the work being carried out as per the job card

GS12. analyse information and evaluate results to choose the best solution and solve problems

GS13. decide on the repair/ replacement of any aggregate (including those in the electrical and mechanical sub- assemblies) post the diagnosis (with help from a superior in case required)

GS14. judge when to ask for help from a superior

GS15. plan work according to the required schedule and location

GS16. organise the schedule to complete work on the vehicle timely in case other aggregate repairs/ maintenance work is also required to be done

GS17. interpret the needs of customers by evaluating job cards and talking to Service Advisor and superiors

GS18. ensure that the service provided is of the highest order to ensure higher levels of customer satisfaction

GS19. ensure timely communication of the additional requirements in a vehicle to the service advisor who in turn communicates it to the customer

GS20. follow up with the Service Advisor on any unfavourable feedback received from customer

GS21. recognise a workplace problem or a potential problem and take action (e.g. leaks or oil spills in the workshop)

GS22. determine problems needing priority action (e.g. while working on the engine, crank / pistons require machining as they have been worn out, inform the service advisor or supervisor for urgent action)

GS23. refer problems outside area of responsibility to appropriate person (e.g. unavailability of required spare parts or materials in the workshop)

GS24. gather information while working on an aggregate/ components and take appropriate action, by consulting superiors

GS25. assess repairs required based on technical faults identified as specified in the job card/ supervisor notes

GS26. refer complex problems (outside the current scope of work) to a superior in case any additional work requirement comes up

GS27. analyse, evaluate and apply the information gathered from observation, experience, reasoning, or communication to act efficiently

GS28. use the diagnosis results to take an appropriate decision on repair/ replacement of an aggregates (including mechanical and electrical subassemblies) in consultation with the supervisor/ aggregate specialist/ service advisor

Assessment Guidelines

  1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Element/ Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each Element/ PC.
  • The assessment for the theory part will be based on knowledge bank of questions created by the SSC.
  • Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS.
  • Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below).
  • Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/ training center based on these criteria.
  • To pass the Qualification Pack assessment, every trainee should score the Recommended Pass % aggregate for the QP.