Free Body Shop In-Charge Course (6Months)
Body Shop In-Charge:
Brief Job Description
A Body Shop In-charge manages and supervises functioning of Body Shop and manages Body Shop personnel. The individual should maximise profit through the effective operation of the Body shop by satisfying customersexpectations. The individual should promote and develop an environment where the employees can excel. The individual should also maximise the growth of revenue through new customers/ accounts
Personal Attributes
An individual on this job must have good communication and interpersonal skills in addition to being a team player, as the job requires coordination with various internal and external stakeholders to ensure timely and cost effective repair in the Body shop.The individual must have a technical bend of mind to understand the technical aspects of the of the vehicle especially related to body parts .Theindividual should have participative leadership skills to lead an effective team of Denter, Painter and Technicians keeping their motivation levels higher. The individual must also have some financial knowledge to understand and monitor the overall profitability of the Body Shop.
Plan and organise work to meet expected outcomes:
Elements and Performance Criteria
Work requirements including various activities within the given time and set quality standards
To be competent, the user/individual on the job must be able to:
PC1. keep immediate work area clean and tidy
PC2. treat confidential information as per the organisations guidelines
PC3. work in line with organisations policies and procedures
PC4. work within the limits of job role
PC5. obtain guidance from appropriate people, where necessary
PC6. ensure work meets the agreed requirements
Appropriate use of resources
To be competent, the user/individual on the job must be able to:
PC7. establish and agree on work requirements with appropriate people
PC8. manage time, materials and cost effectively
PC9. use resources in a responsible manner
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. the organisations policies, procedures and priorities for area of work, role and responsibilities in carrying out that work
KU2. the limits of responsibilities and when to involve others
KU3. specific work requirements and who these must be agreed with
KU4. the importance of having a tidy work area and how to do this
KU5. how to prioritize workload according to urgency and importance and the benefits of this
KU6. the organisations policies and procedures for dealing with confidential information and the importance of complying with these
KU7. the purpose of keeping others updated with the progress of work
KU8. who to obtain guidance from and the typical circumstances when this may be required
KU9. the purpose and value of being flexible and adapting work plans
KU10. how to complete tasks accurately by following standard procedures
KU11. technical resources needed for work and how to obtain and use these
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. write in at least one language
GS2. read instructions, guidelines/procedures
GS3. ask for clarification and advice from appropriate persons
GS4. communicate orally with colleagues
GS5. make a decision on a suitable course of action appropriate for accurately completing the task within resources
GS6. agree objectives and work requirements
GS7. plan and organise work to achieve targets and deadlines
GS8. deliver consistent and reliable service to customers
GS9. check own work and ensure it meets customer requirements
GS10. anomalies to the concerned persons
GS11. analyse problems and identify work-arounds taking help from
GS12. apply own judgement to identify solutions in different situations
Work effectively in a team:
Elements and Performance Criteria
Effective communication
To be competent, the user/individual on the job must be able to:
PC1. maintain clear communication with colleagues
PC2. work with colleagues
PC3. pass on information to colleagues in line with organisational requirements
PC4.. work in ways that show respect for colleagues
PC5. carry out commitments made to colleagues
PC6. let colleagues know in good time if cannot carry out commitments, explaining the reasons
PC7. identify problems in working with colleagues and take the initiative to solve these problems
PC8. follow the organisations policies and procedures for working with colleagues
PC9. ability to share resources with other members as per priority of tasks
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. the organisations policies and procedures for working withcolleagues, role and responsibilities in relation to this
KU2. the importance of effective communication and establishing goodworking relationships with colleagues
KU3. different methods of communication and the circumstances inwhich it is appropriate to use these
KU4. benefits of developing productive working relationships withcolleagues
KU5. the importance of creating an environment of trust and mutualrespect
KU6. whether not meeting commitments, will have implications onindividuals and the organisation
KU7. different types of information that colleagues might need and theimportance of providing this information when it is required
KU8. the importance of problems, from colleagues perspective andhow to provide support, where necessary, to resolve these
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. complete well written work with attention to detail
GS2. read instructions, guidelines/procedures
GS3. listen effectively and orally communicate information
GS4. make decisions on a suitable course of action or response
GS5. plan and organise work to achieve targets and deadlines
GS6. check that the work meets customer requirements
GS7. deliver consistent and reliable service to customers
GS8. apply problem solving approaches in different situations
GS9. apply balanced judgements to different situations
GS10. apply good attention to detail
GS11. check that the work is complete and free from errors
GS12. get work checked by peers
GS13. work effectively in a team environment
Maintain a healthy,safe and secure working environment:
Elements and Performance Criteria
Resources needed to maintain a safe, secure working environment
To be competent, the user/individual on the job must be able to:
PC1. comply with organisations current health,safety and security policies and procedures
PC2. report any identified breaches in health,safety, and security policies and procedures to the designated person
PC3.. Coordinate with other resources at the workplace to achieve the healthy, safe and secure environment for all incorporating all government norms esp. for emergency situations like fires,earthquakes etc.
PC4. identify and correct any hazards like illness, accidents, fires or any other natural calamity safely and within the limits of individuals authority
PC5. report any hazards outside the individuals authority to the relevant person in line with organisational procedures and warn other people who may be affected
PC6. follow organisations emergency procedures for accidents, fires or any other natural calamity
PC7. identify and recommend opportunities for improving health,safety, and security to the designated person
PC8. complete all health and safety records are updates and procedures well defined
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. legislative requirements and organisations procedures for health, safety and security and individuals role and responsibilities in relation to this
KU2. what is meant by a hazard, including the different types of health and safety hazards that can be found in the workplace
KU3. how and when to report hazards
KU4. the limits of responsibility for dealing with hazards
KU5. the organisations emergency procedures for different emergency situations and the importance of following these
KU6. the importance of maintaining high standards of health, safety and security
KU7. implications that any non-compliance with health, safety and security may have on individuals and the organisation
KU8. different types of breaches in health, safety and security and how and when to report these
KU9. evacuation procedures for workers and visitors
KU10. how to summon medical assistance and the emergency services,where necessary
KU11. how to use the health, safety and accident reporting procedures and the importance of these
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. complete accurate, well written work with attention to detail
GS2. read instructions, guidelines/procedures/rules
GS3. listen and orally communicate information
GS4. make decisions on a suitable course of action or response
GS5. plan and organise work to achieve targets and deadlines
GS6. build and maintain positive and effective relationships withcolleagues and customers
GS7. apply problem solving approaches in different situations
GS8. analyse data and activities
GS9. apply balanced judgements to different situations
GS10. apply good attention to detail
GS11. check that the work is complete and free from errors
GS12. get work checked by peers
GS13. work effectively in a team environment
Supervise and evaluate performance:
Elements and Performance Criteria
Supervise & evaluate performance of all subordinates and reporting executives
To be competent, the user/individual on the job must be able to:
PC1.. set goals and targets as per organisational directives for all reporting executives
PC2.. create quantified measures and metrics to analyse the performance deliveredby subordinates
PC3.. set tangible and achievable incentives for subordinates as per the goals andtargets assigned
PC4.. ensure and implement strict adherence of all activities performed bysubordinates to organisational guidelines
PC5.. monitor and supervise all the activities performed by subordinates and ensureoptimisation to achieve the set goals
PC6. evaluate performance of subordinates and reporting executives on thedesigned measures and metrics as per the guidelines of the Ogranization
PC7.. assist and support reporting executives whenever necessary or applicable
PC8.. document all performance indicators and metrics of subordinates in theprescribed format of organisation
PC9.. perform all appraisal related process flow for subordinates, as per respectiveperformance documents
PC10. handover all the documents and appropriate support measures to humanresources department for official records
PC11. ensure and implement proper process flow for feedbacks and queries receivedfrom subordinates
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. standard operating procedures of the organisation for appraisals, incentives, promotions and performance evaluation
KU2. operating procedures for query and problem reporting and their redressal in the organisation
KU3. framework and guidelines prescribed by the organisation for query and problem redressal
KU4. framework and guidelines prescribed by the organisation for performance evaluations and
based appraisals out of it
KU5. documentation requirements for each procedure carried out as part of roles and responsibilities
KU6. institutional and professional code of ethics and standards of practice
KU7. safety and health policies and regulations for the workplace
KU8. documentation requirements for appraisals and other performance evaluations of various subordinate positions
KU9. process flow for performance evaluation, documentation and appraisals related with them
KU10. subordinate and reporting executives problems and queries and documenting it in the organisations prescribed format
KU11. redressal documentations mechanisms available in the organization and actingaccordingly in a timely manner
KU12. software or Format such as MS Word, Excel, PowerPoint and Management Information System (MIS) as prescribed by the organization
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. communicate information and ideas in writing so that the subordinates andpeers can understand
GS2. create documents required on the job (including requirement sheets, querysheets, response or feedback sheets etc.)
GS3. write at least one local language
GS4. read reviews from subordinates in terms of their requirements, queries andfeedbacks
GS5. read appraisal documents related with any of subordinating position
GS6. read policies and regulations pertinent to the job
GS7. interact with all subordinates to understanding their requirements, queries and feedbacks on various aspects within the organisation
GS8. interact with organisations internal stakeholders to ensure efficient performance evaluation of the subordinates leading to higher levels of satisfaction and motivation
GS9. analyse information and evaluate results amongst the various available options or metrics on the performance indicators to choose best way to motivate subordinates through: rewards and recognition schemes promotion transfer to other work stream nominate for an executive training any other monetary or non-monetary benefits
GS10. plan work on a daily basisto ensure higher levels of motivated within the teamsupervising wherever required and giving freedom and independence to thesubordinates to ensure high quality work output with minimum superiorguidance leading to holistic development of the subordinate
GS11. ensure all activities performed by subordinates and reporting executives is in sync with broader organisational goals to ensure higher customer satisfaction
GS12. analyse all the queries or problems posted by subordinates and find an appropriate solution acceptable to the subordinates
GS13. deliver and act as per the organisation provided/guided resolutions
GS14. evaluate and identify all key requirements of the subordinates and try to solvevarious issues to ensure higher motivational levels
GS15. assess additional cost burden as a result of various incentives schemes and other rewards & recognition schemes for the subordinates and take an optimum decision to ensure the overall profitability of the organisation
GS16. assess additional cost burden as a result of various incentives schemes and other rewards & recognition schemes for the subordinates and take an optimum decision to ensure the overall profitability of the organisation
Manage Body Shop Operations:
Elements and Performance Criteria
Manage overall body shop operations including process and manpower
To be competent, the user/individual on the job must be able to:
PC1. . monitor overall body shop operations including the accidental vehicles
PC2.. manage body shop personnel across various level (including denter/ painter) keeping the volume of vehicles and financial profitability in mind: identify manpower gaps amongst the mechanics and denter/ painter staff various body shop related jobs recruit trained personnel who are competent enough to carry out the overall repair process including those of the accidental vehicles allocate the Supervisors/ Service Advisors/ Mechanics/ Technical Specialist from the vehicle workshop in coordination with the workshop incharge in case of requirement
PC3. . ensure timely communication of incentive schemes and proper distribution of the rewards / incentives to maintain higher levels of motivation amongst the body shop employees
PC4. . evaluate performance of body shop personnel and ensure training needs are assessed for existing employees & actual training for the newly recruited manpower for various kinds of jobs performed in the body shop
PC5. . assist in the correct evaluation of the extent of damage in an accidental vehicle and provide comprehensive explanations to the Insurance Claim Inspector
PC6. . ensure that the scope of repair is properly documented and conveyed to the customer and insurance company (in case of any minor damage or accident)
PC7.. ensure a fair distribution of work between all Technicians, commensurate with their skills and experience and to a Specialist in the workshop in case the Body Shop Technicians are unable to handle it
PC8. . ensure work on repair orders is performed with efficiency, accuracy, and high quality, and in accordance with Dealership, Insurance Company, And Organisation Standards
PC9.. review work on all accidental vehicles (major & minor) and understand the reason of delay and escalate in case of delay due to either the non-availability of spares/ other components, pendency from the insurance side any otherreason
PC10. . ensure adequate stocking of Spare Parts generally used in the body shop in coordinate with the Parts Manager
PC11. . assist in ensuring maintenance of Dealership-owned tools and manuals for various components/ aggregates
PC12.. liaise with both Internal (workshop manager, spare parts manager, service advisor, workshop supervisors, etc.) and external stakeholders (spare parts distributor, OEM field service team, insurance inspectors etc.) to ensure smooth functioning of body shop
PC13. . report to the superior on overall functioning of the Workshop and on any requirements/ challenges/ problems faced which needs his attention
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. standard operating procedures of the Organisation/ Dealership for inspection, repair and refurbishment of vehicles (including major and minor accidental vehicles)
KU2. standard operating procedures for repair, refurbishment and replacement of variousauto parts/ aggregatesincluding those involving accidental vehicle
KU3. safety requirements for equipment required for the safe functioning of the body shop
KU4. documentation requirements for each procedurecarried outas part of roles and responsibilities regarding the repair, refurbishment and replacement of the vehicles across various job roles in a workshop
KU5. organisational and professional code of ethics and standards of practice
KU6. safety and health policies and regulations for the workplaceas well as for automotive trade in general (e.g. safe practices while working in pits/ under vehicles)
KU7. the technical specifications of various OEM vehicular products as well as those manufactured by the competitors
KU8. the basic technology used in the overall functioning of various components/ aggregates (especially the core aggregates like engine, gear box, propeller shaft, clutch and brake assembly, transmission systems, axles etc.)
KU9. how to keep records and ensure that following services are performed as per the customer requirements: sheet metal repair aluminum repair bumper and plastic repair frame and unibody repair full paint services (except complete paint jobs) complete mechanical services
– suspension – engine diagnostics – airbags – brakes and ABS – cooling system – A/C glass replacement headlight reconditioning(for faded or discolored lenses) hail damage repair paint-less dent repair window tinting pinstriping detailing
KU10. how to train and provide guidanceto theBody Shop employees and staff in all matters relating to the overall automotive and repair, refurbishment of components/ aggregates in the OEM vehicle
KU11. how to ensure and monitor effective use of thetools and equipmentsrequired in the body shop
KU12. the co-ordination required with the workshop personnel to ensure timely delivery of the vehicle reporting to the body shop including those for any major or minor accidental work
KU13. how to create regular reports on service and workshop performance basis the vehicles attended by the workshop
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. communicate information and ideas in writing so others will understand
GS2. prepare the detailed initial inspection reports (as desired by the specific insurance company) or cost estimates for the damaged/ accidental post diagnosis
GS3. sort approvals for the repair or refurbishment of the vehicles post the initial report
GS4. prepare the overall profitability report for the body shop including the vehicle inflow, spare parts consumption and the strategy highlighting the way forward to increase the overall profitability
GS5. write in at least one language
GS6. read instructions mentioned on the job card given by Service Advisor/Supervisors
GS7. read & understand various reports and details mentioned on the job card, Technician notes and Auto parts/ aggregates to be replaced or refurbished
GS8. interact with the customers in a professional and courteous manner even for the irate customers
GS9. interact with various Stakeholders (Including Insurance Inspector, OEM, Auto Components Field Service Manpower or any other external agency) regarding the initial cost estimates and need for repair or refurbishment of the vehicles interact with team members to work efficiently
GS10. interact with the Dealer & OEM distributor Spare Parts Manager/ OEM Spare Parts Manager/ Auto Components Spares Manager to ensure early dispatch of pending spare parts placed under Accidental VOR (Vehicle Off-Road)
GS11. decide training needs for Body Shopemployees and staffing needs
GS12. decide whether the accidental vehicle is under total loss/ partial loss which would decide on whether to repair a component/ aggregate or substitute/ replace it with a new/ refurbished component/ aggregate
GS13. decide when to report to the General Manager on functioning of the body shop and on any requirements, challenges and problems
GS14. decide the optimised process at the bodyshop to ensure smooth operations
GS15. plan work according to the required schedule and location
GS16. plan the daily operations at the body shop in the morning to ensure the smooth flow of reported vehicles (including both with major or minor accidents)
GS17. ensure that service provided is of the highest order to ensure higher levels of customer satisfaction
GS18. ensure financial aspects for the repair/ refurbishment of the vehicle basis the compensation amount provided by the insurance company is conveyed to the customer to get the go ahead on repair of the damaged vehicle
GS19. ensure proper tie-up with towing agencies to tow the damaged vehicles to the Body Shop for repair / refurbishment
GS20. identify complex problems and reviewing related information to develop and evaluate options and implement solutions
GS21. determine the critically damaged vehicles which need urgent action and take an appropriate decision
GS22. liaison with the Insurance Companies, Workshop, OEM Spares Or Auto Component Field Sales functions to ensure the vehicles proper arrangements and documentation for the vehicles reporting to the Body Shop
GS23. analyse available information and evaluate results to identify the best possible solution for each of the damaged vehicle reporting to the Body Shopanalyse requirements of the personnel in the workshop or get the job done from outside taking the cost and task complexity into consideration
GS24. evaluate the complexity of tasks to be performed in the Body Shop to determine its feasibility with respect to cost and time taken
GS25. use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
GS26. evaluate the information gathered from the customer report/ job card, insurance inspectors report to take the appropriate decision on the repair/ refurbishment to be done on the vehicle
Assessment Guidelines
- Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Element/ Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each Element/ PC.
- The assessment for the theory part will be based on knowledge bank of questions created by the SSC.
- Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS.
- Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below).
- Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/ training center based on these criteria.
- To pass the Qualification Pack assessment, every trainee should score the Recommended Pass % aggregate for the QP.
- In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack.
