Free Service Technician Level 5 Course (6Months)

Service Technician Level 5:

Brief Job Description

An Auto Service Technician Level 5 is responsible for managing range of diagnosis and repairs with a wide range of specialised repair of mechanical, electrical and electronic faults.

Personal Attributes

An individual on this job must have good communication and interpersonal skills in addition to being a team player, as the job requires coordination with other technicians during diagnosis. The individual must have a technical bend of mind to understand the technical aspects related to various aggregates (including both mechanical & electrical) in a vehicle, which would also assist in the fault diagnosis in the vehicle. The individual should be proactive, process and customer centric with ability to guide junior technicians and strong sense to seek judgement from superiors in very complicated cases. Keeping oneself abreast of the latest developments and newer technologies used in the mechanical systems of engine aggregates is highly desirable.

Plan and organise work to meet expected outcomes:

Elements and Performance Criteria

Work requirements including various activities within the given time and set quality standards

To be competent, the user/individual on the job must be able to:

PC1.                 keep immediate work area clean and tidy

PC2.                 treat confidential information as per the organisations guidelines

PC3.                 work in line with organisations policies and procedures

PC4.                 work within the limits of job role

PC5.                 obtain guidance from appropriate people, where necessary

PC6.                 ensure work meets the agreed requirements

Appropriate use of resources

To be competent, the user/individual on the job must be able to:

PC7.                 establish and agree on work requirements with appropriate people

PC8.                 manage time, materials and cost effectively

PC9.                 use resources in a responsible manner

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1.     the organisations policies, procedures and priorities for area of work, role and responsibilities in carrying out that work

KU2.     the limits of responsibilities and when to involve others

KU3.     specific work requirements and who these must be agreed with

KU4.     the importance of having a tidy work area and how to do this

KU5.     how to prioritize workload according to urgency and importance and the benefits of this

KU6.     the organisations policies and procedures for dealing with confidential information and the importance of complying with these

KU7.     the purpose of keeping others updated with the progress of work

KU8.     who to obtain guidance from and the typical circumstances when this may be required

KU9.     the purpose and value of being flexible and adapting work plans

KU10. how to complete tasks accurately by following standard procedures

KU11. technical resources needed for work and how to obtain and use these

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1.     write in at least one language

GS2.     read instructions, guidelines/procedures

GS3.     ask for clarification and advice from appropriate persons

GS4.     communicate orally with colleagues

GS5.     make a decision on a suitable course of action appropriate for accurately completing the task within resources

GS6.     agree objectives and work requirements

GS7.     plan and organise work to achieve targets and deadlines

GS8.     deliver consistent and reliable service to customers

GS9.     check own work and ensure it meets customer requirements

GS10. anomalies to the concerned persons

GS11. analyse problems and identify work-arounds taking help from

GS12. apply own judgement to identify solutions in different situations

Free Service Technician Level 5 Course (6Months)

Work effectively in a team:

Elements and Performance Criteria

Effective communication

To be competent, the user/individual on the job must be able to:

PC1.    maintain clear communication with colleagues

PC2.    work with colleagues

PC3.    pass on information to colleagues in line with organisational requirements

PC4.. work in ways that show respect for colleagues

PC5.    carry out commitments made to colleagues

PC6.    let colleagues know in good time if cannot carry out commitments, explaining the reasons

PC7.            identify problems in working with colleagues and take the initiative to solve these problems

PC8.    follow the organisations policies and procedures for working with colleagues

PC9.    ability to share resources with other members as per priority of tasks

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. the organisations policies and procedures for working withcolleagues, role and responsibilities in relation to this

KU2. the importance of effective communication and establishing goodworking relationships with colleagues

KU3. different methods of communication and the circumstances inwhich it is appropriate to use these

KU4. benefits of developing productive working relationships withcolleagues

KU5. the importance of creating an environment of trust and mutualrespect

KU6. whether not meeting commitments, will have implications onindividuals and the organisation

KU7. different types of information that colleagues might need and theimportance of providing this information when it is required

KU8. the importance of problems, from colleagues perspective andhow to provide support, where necessary, to resolve these

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1.     complete well written work with attention to detail

GS2.     read instructions, guidelines/procedures

GS3.     listen effectively and orally communicate information

GS4.             make decisions on a suitable course of action or response

GS5.             plan and organise work to achieve targets and deadlines

GS6.             check that the work meets customer requirements

GS7.     deliver consistent and reliable service to customers

GS8.             apply problem solving approaches in different situations

GS9.             apply balanced judgements to different situations

GS10. apply good attention to detail

GS11. check that the work is complete and free from errors

GS12. get work checked by peers

GS13. work effectively in a team environment

Maintain a healthy,safe and secure working environment:

Elements and Performance Criteria

Resources needed to maintain a safe, secure working environment

To be competent, the user/individual on the job must be able to:

PC1.    comply with organisations current health,safety and security policies and procedures

PC2. report any identified breaches in health,safety, and security policies and procedures to the designated person

PC3.. Coordinate with other resources at the workplace to achieve the healthy, safe and secure environment for all incorporating all government norms esp. for emergency situations like fires,earthquakes etc.

PC4.    identify and correct any hazards like illness, accidents, fires or any other natural calamity safely and within the limits of individuals authority

PC5.    report any hazards outside the individuals authority to the relevant person in line with organisational procedures and warn other people who may be affected

PC6.    follow organisations emergency procedures for accidents, fires or any other natural calamity

PC7.    identify and recommend opportunities for improving health,safety, and security to the designated person

PC8.    complete all health and safety records are updates and procedures well defined

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1.     legislative requirements and organisations procedures for health, safety and security and individuals role and responsibilities in relation to this

KU2.     what is meant by a hazard, including the different types of health and safety hazards that can be found in the workplace

KU3.     how and when to report hazards

KU4.     the limits of responsibility for dealing with hazards

KU5.     the organisations emergency procedures for different emergency situations and the importance of following these

KU6.     the importance of maintaining high standards of health, safety and security

KU7.     implications that any non-compliance with health, safety and security may have on individuals and the organisation

KU8.     different types of breaches in health, safety and security and how and when to report these

KU9.     evacuation procedures for workers and visitors

KU10. how to summon medical assistance and the emergency services,where necessary

KU11. how to use the health, safety and accident reporting procedures and the importance of these

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1.     complete accurate, well written work with attention to detail

GS2.     read instructions, guidelines/procedures/rules

GS3.     listen and orally communicate information

GS4.     make decisions on a suitable course of action or response

GS5.     plan and organise work to achieve targets and deadlines

GS6.     build and maintain positive and effective relationships withcolleagues and customers

GS7.     apply problem solving approaches in different situations

GS8.     analyse data and activities

GS9.     apply balanced judgements to different situations

GS10. apply good attention to detail

GS11. check that the work is complete and free from errors

GS12. get work checked by peers

GS13. work effectively in a team environment

Carry out diagnosis of vehicle for repair requirements:

Elements and Performance Criteria

Carry the diagnosis of the vehicle identify the root cause of the trouble

To be competent, the user/individual on the job must be able to:

PC1. .     understand the auto component manufacturer specifications related to the various components/ aggregates in the vehicle

PC2..      understand the functioning of each system, component and aggregate (including both mechanical and electrical aggregates) of a vehicle

PC3. .     follow standard operating procedures for using workshop tools and equipment for fault diagnosis or troubleshoot problem in a vehicle

PC4. .     obtain sufficient information from customer/ service advisor to make an assessment of service and repair needs of the vehicle

PC5..      review the job card and understand customer complaints

PC6. . follow standard operating procedure set out for diagnosing faults (in case of complex faults take the assistance of the senior diagnosis technician/ technical manager)

PC7. .    use checklists and standard OEM operating procedures to understand if the fault is because of improper servicing, or low levels of oils, coolants, grease etc. or poor quality oil/ air filters etc.

PC8..      conduct inspection of the engine and aggregates to diagnose need for repairs or adjustment in various engine aggregates

PC9. .     conduct inspection of mechanical, electrical and electronic systems to diagnose need for repairs, adjustment or part replacement

PC10..    dismantle and reassemble aggregates of a vehicle (with help from other technicians and helper)

PC11. . conduct routine and non-routine inspections for pre-purchase assessment, vehicle fitness assessment, emission testing, safety assessment, post-accident diagnostic assessment, post-repair serviceability assessment and manufacturer recall assessment

PC12..    compare results of diagnostic inspections and tests against vehicle specifications and any regulatory requirements

PC13. . finalise the list all the service, repair and replacement requirements of the vehicle post the diagnosis in consultation with service advisor/ supervisor

PC14. . follow standard operating procedures for using workshop tools and equipment

PC15. . ensure all workshop tools, equipment and workstations are adequately maintained by carrying out scheduled checks, calibration and timely repairs where necessary

PC16..    ensure any malfunctions observed in tools and equipment are reported to the concerned persons

PC17..    understand the various precautions to be taken to avoid damage to the vehicle and its components while working on diagnosis or troubleshooting the vehicle for any faults

PC18..    request assistance from a superior when required(esp. in cases where the complex diagnosis needs to be done and is out of scope)

PC19..    assist junior technicians in their work

PC20. . ensure that trainings organized by the OEM from time-to-time are attended and knowledge levels are upgraded (esp. in case of newly launched products, product refreshes)

PC21. . drive a relevant 2/3/4 wheeler vehicle which is an important part of the diagnosis of the type of vehicle that is dealt by the relevant OEM

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1.     standard operating procedures of the organisation/ dealership for inspection and diagnosis of faults in a vehicle as prescribed by the OEM/ components manufacturer

KU2.     standard operating procedures recommended by the dealership/ suppliers/OEM for using tools and equipment for diagnosis or troubleshooting of various aggregates

KU3.     safety requirements for equipment and components during the diagnosis or troubleshooting the various aggregates for root cause analysis of the fault

KU4.     documentation requirements for each procedure carried out as part of roles and responsibilities as specified by OEM/ auto component manufacturer for the diagnosis of troubleshooting the vehicle for faults

KU5.     organisational and professional code of ethics and standards of practice

KU6.     safety, health, environmental policies and regulations for the workplace as well as for automotive trade in general (e.g. safe practices while working in pits/ under vehicles)

KU7.     the basic technology used in and functioning of various components and aggregates of the vehicle including: engines and fuel system (diesel, petrol, electrical, gas, hybrid etc.) cooling system air supply systems emission and exhaust system ignition systems clutch assembly clutch operating system gearbox (manual and automatic) drivelines and hubs drive-train assembly and transmission systems (manual, automatic etc.) steering system suspension system brake system (including regenerative braking systems) tyres and wheels (including wheel alignment) radiator batteries and power storage system power-generating systems (including charging systems especially forelectrical and hybrid vehicles) electrical wire harness, lighting, ignition, electronic and air-conditioningsystems etc. energy recuperation systems, if applicable (e.g. in electric, gas and hybridvehicles) electronic systems including active and passive safety, media, comfort andconvenience, supplementary restraint systems (SRS), networking and othersystems electronic control unit hydraulic and pneumatic system various lubrication systems

KU8.     the tools used to assess and confirm technical faults that cannot be determined through a visual inspection, including use of: organic light emitting displays anti-lock braking system abs/air bag scan tools, automotive scanners, graphing scanners, modular diagnostic information systems pressure indicators: fuel pressure testers, manifold gauge sets, oil pressure gauges, tire pressure gauges measuring equipment: vernier calipers, micrometer, feeler gauges, multimetre, flow metre, temp gauge, dial gauge etc. electrical and electronic testing equipment: volt meters, ammeters, ohmmeters, battery testing equipment, dedicated and computer based diagnostic equipment, oscilloscopes etc. other tools: laptops

KU9.     the various sources of information available for assessing service and repair requirements of the vehicle including: diagnostic displays visual inspections test drives vehicle/equipment manufacturer specifications standard operating procedures for diagnosis

KU10. typical symptoms of common technical faults in a vehicle including fluid levels, leaks, wear and tear, damage to a part/ aggregate and need for adjustments (e.g . HEOC- High Engine Oil Consumption, oil leakage, tyre wear etc,)

KU11. the various values and tolerance limits of various components across the mechanical/ electrical aggregates (e.g. within the engine assembly thefollowing sub-aggregates : bore diameter, Liner fitment, piston height and buttclearance of piston rings, permissible imbalance in crankshaft (main and BEjournal), axial and radial play in the camshaft etc.)

KU12. basic computer skills including the following: OEM specific computer applications basic computer based tasks (e.g. use of productivity tools such as word, excel etc.) basic internet based tasks (e.g. accessing and responding to emails etc.)

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1.     create documentation required on the job (including diagnosis cards, work sheets, etc.) regarding the basic diagnosis and of various fault identification tests performed using various equipment as per the OEM/ auto component and aggregate guidelines

GS2.     complete and maintain workplace records on inspection, diagnosis and repair activities

GS3.     record all diagnostic inspections and tests carried out on a vehicle

GS4.     write any additional work to be done (on the job card) basis the diagnosis of the vehicle (in major mechanical & electrical aggregates) and convey it to the service advisors and other technicians to carry out the work

GS5.     write in at least one language

GS6.     read and interpret workplace related documentation including job cards, safety instructions, OEM guidelines etc. from supervisors and the service advisor basis the information conveyed by the customer on the issue/ fault faced

GS7.     read various sources of information available for vehicle diagnosis including service manual and diagnostic and visual displays put up in the workshop

GS8.     read the technical brochures, new service schedules, service bulletins (refresher and new) released by the OEM/ auto components manufacturer related to diagnosis of the various faults across vehicle aggregates

GS9.     read policies and regulations pertinent to the job, including OEM guidelines, health and safety instructions etc.

GS10. clearly communicate workplace information and ideas with workplace colleagues (verbal and non-verbal)

GS11. use terms, names, grades, and other nomenclature pertaining to the automotive trade, tools, specific workshop equipment etc.

GS12. communicate with colleagues to handle verbal enquiries, such as clarifying indicated faults and problems indicated on a job card which would lead to the proper diagnosis of the issue to do an effective root cause analysis

GS13. communicate to the juniors technicians on the changes in technical brochures, new service schedules, service bulletins (refresher and new) released by the OEM/ auto components manufacturer related to diagnosis of the various faults across vehicle aggregates

GS14. communicate to the customer through the service advisor, the results of the test performed and appropriate values to find the root case of the problem (e.g. in case of HEOC High Engine Oil Consumption issue, post the dismantled engine convey the appropriate condition of piston ring, crank shaft and cylinder block etc.)

GS15. analyse information and evaluate results to choose the best solution and solve problems

GS16. decide on the repair/ replacement of any aggregate (including those in the electrical and mechanical sub- assemblies) post the diagnosis (with help from a superior technical manager in case of complex diagnosis)

GS17. judge when to ask for help from a superior

GS18. plan work according to the required schedule and location

GS19. organize schedule to complete diagnosis on the vehicle so that repair/ replacement of aggregates/ components post diagnosis can start and vehicle can be delivered in a timely and cost effective manner

GS20. organise the workplace and work according to the principles of 5S

GS21. interpret the needs of customers understanding the key issue plaguing the poor performance of the vehicle and doing a proper diagnosis consulting the service advisor to minimise the repeat complaints

GS22. ensure that the service provided is of the highest order to ensure customer satisfaction

GS23. follow up with the Service Advisor on any unfavourable feedback received from customer on the complaints reported on the vehicle

GS24. recognise a workplace problem or a potential problem and take action prior to diagnosis (e.g. during diagnosis of the engine, ensure that engine aggregates are placed in proper place so that it doesnt cause any hindrance to other vehicles parked near the vehicle which is being diagnosed)

GS25. determine problems needing priority action

GS26. refer complex diagnosis outside area of responsibility to superior

GS27. analyse the complexity of work to determine if it can be successfully carried out(e.g. refer a vehicle to a superior in case of complex diagnosis for any fault which has not occurred before)

GS28. analyse the different components for the tolerance values post the diagnosis to understand the root cause of the issue

GS29. analyse, evaluate and apply the information gathered from observation, experience, reasoning, or communication to act efficiently

GS30. use the diagnosis results to take an appropriate decision on repair/ replacement of an aggregates (including mechanical and electrical subassemblies) in consultation with the supervisor/ service advisor

Carry out service and major repairs in mechanical aggregates:

Elements and Performance Criteria

Service and major repairs in mechanical aggregates

To be competent, the user/individual on the job must be able to:

PC1..      understand the auto component manufacturer specifications related to the various components/ aggregates in the vehicle (including major aggregates like engine. gear box, transmission systems like propeller shaft etc.)

PC2. .     follow standard operating procedures for using workshop tools and equipment for service and repairs of various vehicle aggregates

PC3..      review the job card and understand service and repair work to be carried out in the various aggregates( including overall of various aggregates like engine)

PC4. .     ensure that the correct spare parts, lubricants, tools and other materials required have been obtained

PC5..      service, repair and overhaul: engines and fuel system (diesel, petrol, electrical, CNG, LPG etc.) cooling system radiator emission and exhaust system brake system clutch assembly gearbox, drive-train assembly and transmission systems (manual, automatic etc.) steering system suspension system tyres and wheels hydraulic and pneumatic system various lubrication systems

PC6. .     conduct routine and non-routine inspections for vehicle fitness assessment, emission testing, safety assessment and post-repair serviceability assessment

PC7. .     dismantle, assess, repair, clean, replace, adjust and reassemble the vehicle mechanical aggregates/ components

PC8. .     identify and change vehicle components requiring change due to continuous wear and tear(including oil and air filters in the engine aggregate)

PC9. .     ensure all dismantled components and aggregates are cleaned and conditioned prior to reassembly

PC10..    carry out service, repair and overhauling activities safely to ensure: no damage to the vehicle or other vehicles no damage to vehicle components and systems no contact with hazardous materials

PC11..    ensure disposal of materials (including waste oil, scrap of failed parts/ aggregates)in accordance with the organisations policies

PC12. . ensure, in consultation with the service advisor, approval of the customer on all repairs carried out

PC13. . record all service and repairs carried out and ensure completeness of tasks assigned before releasing vehicle for the next procedure

PC14. . ensure any other repair requirements observed in the other components/ aggregates systems (like engine, gear box etc.) while repairing/ overhauling of braking systems are communicated to service advisor

PC15. . follow standard operating procedures for using workshop tools and equipment

PC16. . ensure all workshop tools, equipment and workstations are adequately maintained by carrying out scheduled checks, calibration and timely repairs where necessary

PC17. . ensure any malfunctions observed in tools and equipment are reported to the concerned persons

PC18..    inform the relevant persons where repairs/ overhauling of the aggregates are economically or technically infeasible

PC19. . request assistance from a senior technician when required

PC20. . assist junior technicians in their work

PC21. . ensure that trainings organized by the OEM from time-to-time are attended and knowledge levels are upgraded (esp. in case of newly launched products, product refreshes)

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1.     standard operating procedures for servicing, repair and replacement of parts in various aggregates of the vehicle

KU2.     standard schedules and checklists recommended by the OEM for servicing and repair of various components and aggregates in the vehicle

KU3.     safety requirements for equipment and components prescribed by the OEM (e.g. preventing/ dealing with oil spillage and inflammable materials)

KU4.     identification codes, nomenclature of various components and aggregates

KU5. correct and appropriate grade of engine oil, coolant or lubricant grease to be used for the corresponding engine and other aggregates as specified by the OEM and auto component manufacturer

KU6.     standard operating procedures recommended by the dealership/ suppliers/ OEM for using tools and equipment to be followed related to various aggregates and components in a vehicle as per the tool manufacturer instructions

KU7.     standard operating procedures for rectification of errors in information (e.g. rectification of job card, reissue of correct tools and equipment etc.)

KU8.     documentation requirements for each procedure carried out as part of roles and responsibilities as specified by OEM/ auto component manufacturer

KU9.     organisational and professional code of ethics and standards of practice

KU10. health and environmental policies and regulations for the workplace and automotive trade in general(e.g. safe working practices inside pits/ under vehicles)

KU11. regulatory requirements for vehicles including road safety, refrigerant handling, fuel storage and other requirements

KU12. operating specifications provided by the OEM for limits, fits and tolerances relating to engine mechanical, hydraulic and fluid systems for the vehicle

KU13. the basic technology used in and functioning of various components and aggregates of the vehicle including: engines and fuel system (diesel, petrol, electrical, gas etc.) radiator emission and exhaust system brake system clutch assembly gearbox, drive-train assembly and transmission systems (manual, automatic etc.) steering system suspension system electrical wire harness, lighting, ignition, electronic and air-conditioning systems etc. electronic active and passive safety, media, comfort and convenience, supplementary restraint systems (SRS), networking and other systems electronic control unit tyres and wheels cooling system hydraulic and pneumatic system various lubrication systems

KU14. basic principles of: Ohms Law, voltage, power, current (AC/DC) resistance, magnetism, electromagnetism and electromagnetic induction etc. vehicle earthing and earthing methods vehicle engine systems (e.g. types, applications and operation of sensors, actuators, etc.) types of circuit protection and their use electrical safety procedures the operation of warning, charging and starter circuits symbols, units and terms associated with electric systems and components battery charging electrical/electronic control systems operation of electronic and electric engine systems (including electrical component function, electrical inputs, outputs, voltages and oscilloscope patterns, digital and fibre optics principles)

KU15. the tools used to assess and confirm technical faults that cannot be determined through a visual inspection, including use of: organic light emitting displays anti-lock braking system abs/air bag scan tools, automotive scanners, graphing scanners, modular diagnostic information systems pressure indicators: fuel pressure testers, manifold gauge sets, oil pressure gauges, tire pressure gauges pullers: ball joint separators, bearing pullers, gear puller tools, slide hammers specialty wrenches: alignment wrenches, chain wrenches, locking wrenches, lug wrenches trim or moulding tools: carbon scrapers, gasket scrapers, scrapers, spoons measuring equipment: vernier calipers, micrometer, feeler gauges, multimetre, flow metre, temp gauge, dial gauge etc. other tools: hand tools, power tools, lifting and jacking equipment, tensioning equipment, laptops, brake roller tester, chassis dynamometer, suspension activation, security activator etc. tools for other tasks such as cleaning of vehicles, tools, equipment and workshop

KU16. how to select the right materials for the job such as seals, sealants, fittings, gaskets, joints, fasteners etc.

KU17. how to carry out routine maintenance including: checking vehicle condition against OEM specifications to identify damage, corrosion, wear and tear, fluid levels, leaks and other problems in serviceability make adjustments to settings, alignment, pressures, tension, speeds and levels relevant to: – engine and aggregates (including fuel injection pump, ignition, intake and exhaust systems) – steering system – clutch and brake assembly – transmission system (including gearbox, differential, propeller shaft and axles) – other components (including tyres and body fittings)

KU18. the various sources of information available for assessing serviceability of the vehicle including: diagnostic displays visual inspections test drives vehicle/equipment manufacturer specifications standard operating procedures

KU19. how to repair and replace engine and its components including overhauling of the aggregates

KU20. how to dismantle, assess, repair, clean, condition, replace, adjust, reassemble and test mechanical components for correct operation

KU21. the method to correctly tag, seal and package checked engine components and aggregates

KU22. how to repair and replace engine and its components including overhauling of the aggregates

KU23. how to dispose of replaced components in accordance with safety, health and environmental policies and regulations

KU24. how to measure/ inspect the machining or any other repair done from an outside source/ local machining garages on the various aggregates (like machining of the piston, cylinder head, cylinder block in the engine aggregate)

KU25. how to carry out the full overhaul of the engines (with support from the other technicians and machine shops from local garages)

KU26. precautions to be taken to ensure the following while working (including specific precautions to be taken when working with alternative fuel/ hybrid vehicles): no damage to the vehicle or other vehicles no damage to vehicle components and systems no contact with hazardous materials

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1.     create documentation required on the job (including job cards, work sheets, etc.) regarding the basic details of repair , maintenance and service performed on the various aggregates (including engine and other aggregates overhauling)

GS2.     complete and maintain workplace records on inspection, diagnosis and repair activities

GS3.     write any additional requirement of work on the vehicle for service, maintenance or repair found during the work done as specified in the job card ( e.g. while working on the engine overhauling, if the clutch/ pressure plate is worn off, then convey to the superiors and service advisor)

GS4.     write in at least one language

GS5.     read job cards and instructions from service advisor regarding the repair and service of various vehicle aggregates

GS6.    read various sources of information available for assessing service and repair requirements of vehicle aggregates including service manual and diagnostic and visual displays put up in the workshop

GS7.     read policies and regulations pertinent to the job, including OEM guidelines, health and safety instructions etc. while working on the vehicle aggregates

GS8.     read the technical brochures, new service schedules, service bulletins (refresher and new) released by the OEM/ auto components manufacturer related to service and maintenance of various vehicle aggregates

GS9.     clearly communicate workplace information and ideas with workplace colleagues(verbal & non-verbal)

GS10. use terms, names, grades, and other nomenclature pertaining to the automotive trade, tools, specific workshop equipment etc.

GS11. communicate with colleagues and customers to handle verbal enquiries, such as clarifying instructions on a job card and responding to requests for information

GS12. interact with the customer through service advisor/ supervisor in case any additional repair and service needs to be done on the vehicle aggregates

GS13. communicate to the juniors technicians on the changes in technical brochures, new service schedules, service bulletins (refresher and new) released by the OEM/ auto components manufacturer related to service and maintenance of various vehicle aggregates

GS14. analyse information and evaluate results to choose the best solution and solve problems

GS15. be proactive and creative in responding to workplace problems, changes and challenges

GS16. decide on the repair/ replacement of any engine aggregate post the diagnosis (with help

from a technical manager in case required)

GS17. decide on whether the whole aggregate (gear box or engine overhaul) needs to be overhauled or some components/ parts needs to be changed

GS18. plan work according to the required schedule and location

GS19. plan the assigned aggregate repair work (including the specific engines or other aggregate that needs to be overhauled)on a daily basis and provide estimates of time required for each piece of work(e.g. by evaluating work assigned on a job card and providing time estimates for each service/ repair activity)

GS20. organise the workplace and work according to the principles of 5S

GS21. prioritise actions to achieve required outcomes

GS22. plan the assigned engine repair work (including the specific engines that needs to be overhauled)and provide estimates of time required for each engine overhaul repair

GS23. organise the schedule to complete work on the engine aggregate timely in case other aggregate repairs/ maintenance work is also required to be done

GS24. interpret the needs of customers by evaluating job cards and talking to Service Advisor and superiors

GS25. ensure that customer needs are assessed and satisfactory service is provided

GS26. follow up with the Service Advisor on any unfavourable feedback received from customer

GS27. recognise a workplace problem or a potential problem and take action

GS28. determine problems needing priority action

GS29. refer problems outside area of responsibility to appropriate person(e.g. unavailability of required spare parts or materials in the workshop)

GS30. gather information and provide assistance as required to solve problems

GS31. use a range of problem-solving techniques

GS32. create documentation required on the job (including job cards, work sheets, etc.) regarding the basic details of repair , maintenance and service performed on the various aggregates (including engine and other aggregates overhauling)

GS33. analyse the complexity of work to determine if they can successfully carry them out and if required, escalate to a superior

GS34. analyse, evaluate and apply the information gathered from observation, experience, reasoning, or communication to act efficiently

Assessment Guidelines

  1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Element/ Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each Element/ PC.
  • The assessment for the theory part will be based on knowledge bank of questions created by the SSC.
  • Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS.
  • Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below).
  • Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/ training center based on these criteria.
  • To pass the Qualification Pack assessment, every trainee should score the Recommended Pass % aggregate for the QP.
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