Free Testing Manager Course (6Months)
Testing Manager:
Brief Job Description
Testing Manager is responsible for conducting assessment of existing testing infrastructure and up gradation of the facilities as per requirement. The role holder has to ensure that the testing team completes all the indoor and outdoor tests for aggregates and vehicles as per the norms defined by the Cross functional team, observe the outcomes of the tests, analyse the test results and present consolidated reports to the Cross functional team for improvement, manage budgets for the team and ensure team productivity.
Personal Attributes
The individual should have passions for automobiles. The individual should possess coordination and interpersonal skills, demonstrate analytical reasoning, technology savvy, oral and written communication skills, good observations skills, ability to plan and prioritize work, quality consciousness, sensitivity to problem solving, quick decision making and orientation to safety and quality. The individual should further have customer orientation, market awareness, out of box thinking, problem solving, latest knowledge of technologies, cost management and team management skills.
Maintain a safe and healthy working environment:
Elements and Performance Criteria
Identify and report the risks identified
To be competent, the user/individual on the job must be able to:
PC1.. Identify activities which can cause potential injury through sharp objects, burns, fall, electricity, gas leakages, radiation, poisonous fumes, chemicals ,loud noise
PC2. Inform the concerned authorities about the potential risks identified in the processes, workplace area/ layout, materials used etc
PC3. Inform the concerned authorities about machine breakdowns, damages which can potentially harm man/ machine during operations
PC4. Create awareness amongst other by sharing information on the identified risks
Create and sustain a Safe, clean and environment friendly work place
To be competent, the user/individual on the job must be able to:
PC5.. Follow the instructions given on the equipment manual describing the operating process of the equipments
PC6.. Follow the Safety, Health and Environment related practices developed by the organization
PC7. Operate the machine using the recommended Personal Protective Equipments (PPE)
PC8. . Maintain a clean and safe working environment near the work place and ensure there is no spillage of chemicals, production waste, oil, solvents etc
PC9. Maintain high standards of personal hygiene at the work place
PC10. Ensure that the waste disposal is done in the designated area and manner as per organization SOP.
PC11. Inform appropriately the medical officer/ HR in case of self or an employees illness of contagious nature so that preventive actions can be planned for others
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. relevant standards, procedures and policies related to Health, Safety and Environment followed in the company
KU2. basic knowledge of Safety procedures( fire fighting, first aid) within the organization
KU3. knowledge of various types of PPEs and their usage
KU4. basic knowledge of risks/hazards associated with each occupation in the organization
KU5. how to safely operate various tools and machines and risksassociated with the tools/ equipment
KU6. knowledge of personal hygiene and how an individual an contribute towards creating a highly safe and clean working environment
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. write basic level notes and observations
GS2. read safety instructions put up across the plant premises
GS3. read safety precautions mentioned in equipment manuals and panels to understand the potential risks associated
GS4. effectively communicate information to team members
GS5. informemployees in the plant and concerned functions about events, incidents & potential risks observed related to Safety, Health and Environment.
GS6. question operator/ supervisor in order to understand the safety related issues
GS7. attentively listen with full attention and comprehend the information given by the speaker during safety drills and training programs
GS8. use common sense and make judgments during day to day basis
GS9. use reasoning skills to identify and resolve basic problems
GS10. use common sense and make judgments during day to day basis
GS11. use reasoning skills to identify and resolve basic problems
Managing the project delivery as a team lead within the cross functional team:
Elements and Performance Criteria
Manage Costs and Budgets for the team
To be competent, the user/individual on the job must be able to:
PC1.. ensure timely creation of item wise/ head wise budget for the team on a year on year basis
PC2. . ensure that all major and minor cost elements related to equipment, tools, raw material, manpower, consumables and marketing activities are considered during finalization of the budgets for the given financial period/ project delivery period
PC3. . conduct effective negotiations along with the commercial team with suppliers and vendors during procurement of equipment, tools and raw material required for delivery of the new product
PC4. . support the process wise r&d lead/ head in conducting periodic tracking of planned vs. actual expenditure ( variance analysis) for the team
PC5. . act upon the outcomes of the variance analysis and keep the overall process/ product cost within the specified ranges
PC6. . escalate any budgetary exigencies to process wise R&D lead/ head in a timely manner so that the project delivery does not suffer because of budgetary reasons
Process Excellence and Process Improvement
To be competent, the user/individual on the job must be able to:
PC7. . ensure detailed self-understanding of all the requisite processes to be adopted for completing the development job
PC8.. ensure drafting and finalizing of process manuals, work instructions, control plans, process flow charts to enable the team to easily understand and implement the process
PC9. . ensure that work instructions/ process steps are displayed in key areas like test labs, CA/CAD centres etc.
PC10. . ensuring recording and reporting procedures and systems are in place and shared with the team members
PC11.. ensure 5s implementation in the r&d function especially in data management and data storage ( knowledge management)
PC12. . identify areas of improvement in the existing processes/systems and take measures to adhere to the identified kaizen/ process improvement initiatives
PC13. . ensure team has understanding of basic analytical tools like why whyanalysis, brainstorming, 7 QC tools, TQM principles to analyse variousproblems and design process improvement activities
PC14.. ensure that the development team regularly engages with the analytical tools during the various product development team
PC15.. implement various business excellence techniques like kaizen, 5S initiatives and safety interventions to enhance productivity of the team
Project Delivery Management
To be competent, the user/individual on the job must be able to:
PC16.. support the process wise r&d lead/ head in creating the project plan for the individual product development team and ensure linkage with the overall npd plan of the organization
PC17.. identify critical areas/ activities which need detailed monitoring and effective implementation to prevent any negative impact on the project process
PC18. . ensure tracking of key activities and milestones given in the individual project plan
PC19. . support the process wise r&d lead/ head in monitoring of individual project timelines, work quality, development & delivery costs, team contribution and knowledge management activities
PC20.. support the process wise r&d lead/ head in creating time bound mitigation plan to deal with project plan variances
PC21.. ensure timely setup of design centres, laboratories, testing beds as required by the npd delivery process mentioned in the overall project plan
PC22. . in case new equipment/ procedures are required, ensure that the responsible team is contacted well before the execution time in order to prevent delays in the development process
PC23. . create required project status reports and share the same the relevant stakeholders in the format finalized by the cross functional project Team
PC24. . manage stakeholder relationship and ensure closure of open items needing feedback or approvals from the relevant stakeholders
PC25.. ensure effective collaboration and information sharing with other members of the cross functional npd delivery team
PC26.. escalate any pertinent issues to the process wise r&d head which need immediate attention
Human Resource Management
To be competent, the user/individual on the job must be able to:
PC27. . finalize along with the individual process head in the cft, the manpower planning and manpower deployment for the delivery team
PC28.. identify the competencies required for the project delivery team
PC29.. ensure identification and deployment of right skilled people at the right places on the delivery process
PC30.. track the performance of the team during the various stages of the project and provide timely feedback for course correction
PC31.. share knowledge of processes , inputs and outputs with the team members to enhance their skill levels
PC32. . other than technical trainings, support the team by delivering trainings related to quality and safety for the operators and helpers
PC33. . drive a culture of creativity and innovation in the team by given the team members opportunity to think out of box and express their thoughts
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. different types of products manufactured by the company
KU2. overall R&D strategy for the organization
KU3. knowledge of functional processes like Procurement, Store management, inventory management, quality management, HR and key contact points for query resolution
KU4. 5S and Safety norms practiced in the organization
KU5. project management techniques and usage of different project management tools like primavera, MS Office etc.
KU6. various problems solving tools like 7QC, Why Why Analysis, Brain stormingetc.
KU7. fundamental of financial and budgeting process
KU8. different type of tools , processes and infrastructure required for the development process
KU9. different types of communication channels practiced by the organization
KU10. the method of noting observations, maintaining records and sharing them with the concerned in the required format how to share feedback with team members
KU11. various data entry tools and formats used in the organization
KU12. ability to visualize the final product output and hence decide on the key steps and parameters to be followed
KU13. usage of various business correspondence tools like Email, MS Office tools ( Word, Excel, Power Point), ERP tools etc.
KU14. about the various hazards related to various chemicals, load, power , heat sources/ tools as used in the processes, the hazards involved in the process operations and usage of PPEs
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. document information from the manuals, discussion notes, process charts etc.
GS2. create small notes/ work documents/ diagrams for team members to help them understand the process
GS3. use emails and other business correspondence methods ( internal memos, circular etc. ) for communicating with other team members/ vendors/ suppliers etc.
GS4. read internal information memos send by internal customers ( other functions within the organization)
GS5. articulate the thoughts in ones mind into the written format and communicate with the team members
GS6. discuss task lists, schedules, and work-loads with the operative team members
GS7. answer the queries raised by team as well as intercompany departments
GS8. articulate the thoughts in ones mind into the written format and communicate with the team members
GS9. effectively communicate with the team members and make them aware of work expectations, targets, policies, processes etc.
GS10. attentively listen with full attention the queries and grievances raised by the team and comprehend the information given by the speaker
GS11. identify the strengths and weaknesses of the subordinate team members
GS12. provide constructive and genuine feedback
GS13. motivate the team to take independently responsibilities in their work areas
GS14. provide training to team members for technical and behavioural areas
GS15. create a culture of innovation and out of box thinking/ risk taken
GS16. communicate effectively to the team members
GS17. identify conflicts in the team and try to resolve them at the earliest
GS18. interact and engage with the team members on a day to day basis
GS19. counsel and coach the team members and help them resolve issues
GS20. timely highlight to the management about any good work/ achievement by the team members
GS21. display empathy for the problems faced by the team and act on the concerns
GS22. break the problem into smaller issues and tasks to arrive at a solution
GS23. understand inter process relationship and establish relationship between various parts of the problem
GS24. leverage experience to find effective solutions to problems
GS25. use basic analytical tools to arrive at solutions
GS26. develop alternate solutions and resolves problems in early stages
GS27. work tireless in spite of repeat activities in a diligent manner to resolve problems on a day to day basis
GS28. collaborate with cross functional teams to resolve problems
GS29. use common sense and make judgments during day to day basis
GS30. use reasoning skills to identify and resolve problems
GS31. use intuition to detect any potential problems which could arise during operations
GS32. critically analyse solutions/ recommendations shared by operatives and supervisors for implementation gather information skilfully from multiple sources
GS33. analyse information in depth and identifies the problem in a timely manner
GS34. accept additional responsibility for self and the team
GS35. encourage self and other to take greater responsibilities
GS36. ensure that the work allocated to the team is completed as per timelines and quality norms
GS37. identify obstacles and bottlenecks in the process and on own find basic level solutions for removing these obstacles
GS38. motivate and provide support for the team on the shop floor
GS39. encourage collaboration between team members
GS40. resolve team issues and grievances to manage conflicts within the team
GS41. create an environment of approachability, trust and openness within the team
GS42. ensure role clarity for all operators and helpers on the line/ shift
GS43. escalate any team related issues to the concerned person at the right time
GS44. use previous experience in resolving problems and taking decisions
GS45. make timely and independent decisions on the line/ shift within the boundaries of the delegation matrix of the organization
GS46. exhibit objectivity & openness to others views
GS47. collaborate with stakeholders to achieve the desired state of final result
GS48. familiarise with leading practices available in the market
GS49. think independently on new approaches to manufacturing process, material management, data management and team management
GS50. represent any new ideas/ approaches on process improvement and productivity improvement to the seniors in the team
Ensure implementation of 5S activities at the shop floor & the office area:
Elements and Performance Criteria
Ensure proper sorting of items at the work place
To be competent, the user/individual on the job must be able to:
PC1.. ensure all recyclable materials are put in designated containers
PC2. ensure no tools, fixtures & jigs are lying on workstations unless in use and no un-necessary items is lying on workbenches or work surfaces unless in use
PC3. ensure that the operators and other team members are segregating the waste in hazardous/ non hazardous waste as per the sorting work instructions
PC4. ensure that all the operators are following the technique of waste disposal and waste storage in the designated bins
PC5.. segregate the items which are labelled at red tag items for the process area and keep them in the correct places
PC6.. ensure that all the tools/ equipment/ fasteners/ spare parts are arranged as per specifications/ utility into proper trays, cabinets, lockers as mentioned in the 5s guidelines/ work instructions
PC7. check for return of any type of extra material and tools to the designated sections and make sure that no additional material/ tool is lying near the work area
PC8. . oversee removal of unnecessary equipment, storage, furniture, unneeded inventory, supplies, parts and material
PC9. ensure that areas of material storage areas are not overflowing
PC10. ensure proper stacking and storage of the various types of boxes and containers as per the size/ utility to avoid any fall of items/ breakage and also enable easy sorting when required
Ensure proper documentation and storage – streamlining & organizing the workplace
To be competent, the user/individual on the job must be able to:
PC11. ensure that the team follows the given instructions and checks for labelling of fluids, oils lubricants, solvents, chemicals etc and proper storage of the same to avoid spillage, leakage, fire etc
PC12. make sure that all material and tools are stored in the designated places and in the manner indicated in the 5s instructions
PC13. ensure that organizing the workplace takes place with due considerations to the principles of wasted motions, ergonomics, work & method study .
Ensure cleaning of self and the work place
To be competent, the user/individual on the job must be able to:
PC14. ensure that the area has floors swept, machinery clean and is generally neat and tidy in case of cleaning, ensure that correct displays are maintained on the floor which indicate potential safety hazards
PC15.. ensure workbenches and work surfaces are clean and in good condition
PC16.. ensure adherence to the cleaning schedule for the lighting system to ensure proper illumination
PC17.. ensure all recyclable materials are put in designated containers
Ensure standardization
To be competent, the user/individual on the job must be able to:
PC18. ensure that daily cleaning standards and schedules to create a clean working environment are followed across the plant
PC19.. ensure all recyclable materials are put in designated containers
PC20. . ensure logical and user friendly documentation and file management for all activities across the plant and create guidelines around standardization of processes
PC21. ensure timely creation and sharing of the 5s checklists
PC22. ensure that the 5s manual are available as per the timelines Ensure sustenance
To be competent, the user/individual on the job must be able to:
PC23. ensure team cooperation during the audit of 5 s activities
PC24. ensure that workmen are periodically trained to address challenges related to 5s
PC25.. participate actively in employee work groups on 5s and encourage team members for active participation
PC26.. oversee that the staff/operators are trained and fully understand 5s procedures
PC27. . ensure that all the guidelines for what to do and what not to do to build sustainability in 5s are mentioned in the 5s check lists/ work instructions and are easily searchable
PC28. ensure continuous training of the team members on 5s in order to increase their awareness and support implementation
PC29. ensure that all visual controls, notice boards, symbols etc at the manufacturing place are created, working and are put up as per the requirement
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. relevant standards, procedures and policies related to 5Sfollowed in the company
KU2. have basic knowledge of 5S procedures
KU3. know various types 5s practices followed in various areas
KU4. understand the 5S checklists provided in the department/ team
KU5. have skills to identify useful & non useful items
KU6. have knowledge of labels , signs & colours used as indicators
KU7. Have knowledge on how to sort and store various types of tools,equipment, material etc
KU8. know , how to identify various types of waste products
KU9. understand the impact of waste/ dirt/ dust/unwantedsubstances on the process/ environment/ machinery/ humanbody
KU10. have knowledge of best and environment protective ways ofcleaning & waste disposal
KU11. understand the importance of standardization in processes
KU12. understand the importance of sustainability in 5S
KU13. have knowledge of TQM process
KU14. have knowledge of various materials and storage norms
KU15. understand visual controls, symbols, graphs etc
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. write basic level notes and observations
GS2. note down observations (if any) related to the process
GS3. write information documents to internal departments/ internal teams
GS4. read 5S instructions put up across the plant premises
GS5. effectively communicate information to team members inform employees in the plant and concerned functions about 5S
GS6. question the process head in order to understand the 5S related issues
GS7. attentively listen with full attention and comprehend the information given by the speaker during 5S training programs
GS8. use common sense and make judgments during day to day basis
GS9. use reasoning skills to identify and resolve basic problems using 5S
GS10. persuade team members to follow 5 S
GS11. ensure that the team members understand the importance of using 5 S tool
GS12. use innovative skills to perform and manage 5 S activities at the work desk and the shop floor
GS13. exhibit inquisitive behaviour to seek feedback and question on the existing set patterns of work emerge, techniques in CA/CI around 5 S work practices
GS14. do what is right, not what is a popular practice
GS15. follow shop floor rules& regulations and avoid deviations
GS16. lead by example in the plant premises while performing activities related to 5S
GS17. ensure self-cleanliness on a daily basis
GS18. demonstrate the will to keep the work area in a clean and orderly manner
GS19. accept additional responsibility for self and the team
GS20. encourage self and other to take greater responsibilities for managing 5S
GS21. identify obstacles and bottlenecks in the process and find basic level solutions for removing these obstacles
GS22. use previous experience in resolving problems and taking decisions
GS23. make timely and independent decisions on the line/ shift within the boundaries of the delegation matrix of the organization
Set up and maintain the testing infrastructure:
Elements and Performance Criteria
Testing infrastructure setup/ up gradation of existing setup
To be competent, the user/individual on the job must be able to:
PC1. assess the capability of the existing testing facilities for equipment capacity, equipment types, equipment specifications, performance standards, environmental and regulatory compliance, coverage of different types of tests and flexibility of up gradation, extra attachments and modification
PC2. check the capability of the existing setup to be able to conduct future tests as per changes in internal and external environmental requirements
PC3. analyse the costs and time required of enhancing the capability of the testing laboratories and other testing infrastructure
PC4. ensure necessary approvals are obtained within the organization to initiate the expansion of existing test setup/ building of new test setup
PC5. coordinate with the test equipment manufacturers through the commercial team and the finance team to negotiate price and specifications of the required test apparatus
PC6. ensure that the additional setup and new equipment meet the regulatory and safety standards
PC7. ensure that the testing setup is certified by neutral agencies to meet the requirement of the industry and regulatory norms
PC8. ensure that the test laboratories have equipment calibrated as per the norms and timeframes required for testing tools and apparatus
PC9. ensure timely preparation of documents required for the certification process
PC10. ensure completion of audit process requirements for the certification process Conduct aggregate and vehicle prototype testing
To be competent, the user/individual on the job must be able to:
PC11. understand in detail the product attributes and share the understanding of product attributes with the team
PC12. develop targets ( target setting) for the product/ vehicle testing team so that the team can benchmark the outcomes of the test procedure with the targets
PC13. based on the type and specifications of the product, finalize the test parameters with the cross functional product development team
PC14. identify testing parameters required for different testing areas like nvh testing,environmental testing, fatigue testing, emission testing, electrical and electronic systemtesting, testing of hmi and navigation aids etc.
PC15. create specific test cases with different levels of loading scenarios, environment scenarios, different physical parameters, design modifications etc. so that various aspects of design can be tested
PC16. ensure that any changes made in physical testing parameters are also reflected in the cae testing software so that a detailed computer aided testing can be conducted using different testing procedures
PC17. ensure that all types of tests required for testing product/ aggregate performance testing are conducted as per the test checklist finalized within the cross functional team
PC18. ensure that all type of vehicle dynamics tests, vehicle reliability tests, vehicle endurance tests are completed as per the test checklist finalized within the cross functional team
PC19. ensure that the testing engineer observes and records the outcomes of different tests conducted
Data Analysis and Reporting
To be competent, the user/individual on the job must be able to:
PC20. analyse various reports prepared by the testing engineer and the team on individual tests conducted for the proto aggregate/ proto vehicle
PC21. conduct impact analysis based on the testing reports to highlight the probable effect on the performance of the aggregate or the vehicle
PC22. collate all reports and identify particular patterns of failures which have been seen during multiple tests and multiple times etc.
PC23. compare the test results with the standard values recommended by the cross functional engine design team and highlight any deviations
PC24. compare the test results with the regulatory norms especially on emissions and ensure that the engine design team is informed of the results in order to take corrective steps
PC25. compare the test results with benchmarked values for engine performance, emissions, fuel consumption
PC26. analyse the results shared by the testing engineer post plotting of power curves and torque curves to analyse engine performance
PC27. use various problem solving techniques like brainstorming, why why analysis, 7 qc tools etc. to identify problems and resolve them within the testing team
PC28. conduct fmea and root cause analysis for different problems to identify the test failure causes
PC29. consolidate individual test reports and finalize the overall product report to be submitted to the product testing/ vehicle testing head for review
PC30. conduct detailed analysis of the performance reports prepared by the team and ensure suitable action is taken on the observations highlighted in the testing reports
PC31. present the point of view of the testing team on the testing results during product development meetings with the cross functional team and provide recommendations for improvements
PC32. ensure that critical recommendations are finalized within the cross functional team and the same is shared with the production team for implementation during the productionline process
Ensure compliance to all regulatory and environmental requirements
To be competent, the user/individual on the job must be able to:
PC33. ensure that the correct specification document is received from the prototyping and homologation team with the product testing team
PC34. thoroughly understand the type of regulations existing in the automotive space with respect to the vehicle/ aggregate under test
PC35. ensure that the testing team verifies the required parameters as per the type of vehicle under test and the mandatory regulatory norms as per the checklist provided by the cross functional team
PC36. ensure that detailed information documents are prepared and shared with the team members mentioning the vehicle usage type and the geography in which the vehicle is to be deployed is given in the information document
PC37. conduct the required homologation tests on road and lab tests as per the regulation checklist of the given geography
PC38. evaluate engine performance, emissions, vehicle safety, vehicle specifications, vehicle type and weight, load capacity, dimensions, vehicle running stability, braking specifications, mileage and other parameters as per the governing standards of the type/ geography
PC39. evaluate the test results , compare them with internal and external benchmarks & regulatory requirements like bharat stage norms, automobile industry standards ( AIS), central motor vehicle regulations, central motor vehicle
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. relevant manufacturing standards and procedures followed in the company
KU2. different types of products manufactured by the company
KU3. organization methodology on conducting marketing data analysis, benchmarking,
KU4. quality norms and standards prescribed in the Quality Manual by the organization
KU5. 5S and Safety norms practiced in the organization
KU6. the working of various automobile components
KU7. fundamental for various testing instruments like hardness testing machines spectrometers, spectroscopes, microstructure analysers, refractrometers, PH meters, Humidity Analysers, fatigue testing machines and impact testing machines
KU8. fundamentals of servo hydraulics, acoustics holography, sound meters, vibration meters, load cells and strain gauges
KU9. fundamental structure and working of anaechoic chambers and reverberation chambers
KU10. fundamentals of instrumentation and usage of flow meters for checking fuel and lubrication flow, smoke meters, power transducers, temperature sensors, particle sensors process for setting up of test benches,test platforms and test apparatus various types of tests used to evaluate thedesign and performance of various automotive components
KU11. different parameters used to evaluate the performance of the components
KU12. various national and international regulations, norms and standards on vehicles and engine performance regulations related to noise, vibrations, durability, reliability factors for 2 wheeler, 3 wheeler and 4 wheelers under normal and difficult environmental conditions
KU13. various defects related to reliability and durability of the component and impact of the defect on the final component and vehicle performance
KU14. various types of software testing programs like Pro Mechanica, Nastran, Matlab, Similink etc available in the market
KU15. impact of wind, water flow, hot & cold conditions, pressure on the performance of the vehicle
KU16. impact of various mechanical and thermal stresses on the external frame of the vehicle and overall vehicle performance
KU17. basic working of Data Acquisition Systems and Data Loggers
KU18. analytical tools like Histogram analysis, Pareto Analysis, Why- Why analysis, Process Mapping, Ishikawa ( Fishbone) analysis
KU19. project management techniques and usage of different project management tools like primavera, MS Office etc
KU20. fundamental of financial and budgeting process
KU21. different type of tools , processes and infrastructure required for the development process
KU22. basic laws of physics, chemistry. metallurgy and mathematics
KU23. basic laws of geometry and product design
KU24. basic fundamentals of machines and mechanics
KU25. application of relevant principles of functionality, ergonomics, aesthetics etc
KU26. the methods of using instruments like Vernier callipers, micrometres, and other inspection tools
KU27. how to read and interpret sketches and engineering drawings
KU28. potential health, environment and safety hazards and related safety precautions
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. document information from the manuals, discussion notes, process charts etc.
GS2. create small notes/ work documents/ diagrams for team members to help them understand the process
GS3. use emails and other business correspondence methods ( internal memos, circular etc. ) for communicating with other team members/ vendors/ suppliers etc.
GS4. write inter departmental notes/ memos or make suitable entries in the online system
GS5. read equipment manuals and process documents to understand the equipment and processes better
GS6. read internal information memos sent by internal customers ( other functions within the organization)
GS7. discuss task lists, schedules, and work-loads with the team members
GS8. answer the queries raised by the operative team as well as intercompany departments
GS9. effectively communicate with the team members and make them aware of work expectations, targets, policies, processes etc
GS10. attentively listen with full attention the queries and grievances raised by the operative team and comprehend the information given by the speaker
GS11. break the problem into smaller issues and tasks to arrive at a solution
GS12. understand inter process relationship and establish relationship between various parts of the problem
GS13. leverage experience to find effective solutions to problems
GS14. use organizations analytical tools to arrive at solutions
GS15. plan, organize and prioritize the work with Engineering /R & D, Marketing department
GS16. plan support required from CFT /project teams for benchmarking ,testing, feasibility exercises
GS17. organize information, standards manuals etc. so that sorting becomes easy
GS18. reorganize resources in case of change of plans
GS19. accept additional responsibility for self and the team
GS20. encourage self and other to take greater responsibilities
GS21. ensure that the work allocated to the team is completed as per timelines and quality norms
GS22. identify obstacles and bottlenecks in the process and on own find basic level solutions for removing these obstacles
GS23. gather information skilfully from multiple sources
GS24. analyse information in depth and identifies the problem in a timely manner
GS25. develop alternate solutions and resolves problems in early stages
GS26. Work tireless in spite of repeat activities in a diligent manner to resolve problems on a day to day basis
GS27. use previous experience in resolving problems and taking decisions
GS28. make timely and independent decisions within the boundaries of the delegation matrix of the organization
GS29. clearly establish a goal for self or others to accomplish
GS30. without instructions from the manager, self-manage the work
GS31. Take additional responsibilities to make sure that the work is completed on time
GS32. identify the needs of the customer
GS33. ensure that the product designed meets the expectation of the customer
GS34. understands importance of customer feedback and drives customer focus
GS35. familiarise with leading practices available in the market
GS36. think independently on new approaches to manufacturing process, material management, data management and team management
GS37. represent any new ideas/ approaches on process improvement and productivity improvement to the seniors in the team
GS38. contribute to building a positive team spirit
GS39. identify individual strengths & maximize team performance
GS40. exhibit objectivity & openness to others views
GS41. collaborate with stakeholders to achieve the desired state of final result
GS42. identify the strengths and weaknesses of the subordinate team members
GS43. provide constructive and genuine feedback
GS44. motivate the team to take independently responsibilities in their work areas
GS45. provide training to team members for technical and behavioural areas
GS46. create a culture of innovation and out of box thinking/ risk taken
GS47. communicate effectively to the team members
GS48. identify conflicts in the team and try to resolve them at the earliest
GS49. interact and engage with the team members on a day to day basis
GS50. counsel and coach the team members and help them resolve issues
GS51. timely highlight to the management about any good work/ achievement by the team members
GS52. display empathy for the problems faced by the team and act on the concerns
GS53. the short term and long term vision of the organization
GS54. alignment of team and functional objectives with the organizational philosophy
GS55. financial implications of decisions on the overall team and functional objectives
GS56. the need for flexibility in self and team approach due to changing market forces and
organizational strategy
Assessment Guidelines
- Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Element/ Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each Element/ PC.
- The assessment for the theory part will be based on knowledge bank of questions created by the SSC.
- Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS.
- Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below).
- Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/ training center based on these criteria.
- To pass the Qualification Pack assessment, every trainee should score the Recommended Pass % aggregate for the QP.
- In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack.
