Free Warranty Incharge Course (4Months)
Warranty Incharge:
Brief Job Description
A Warranty In-charge manages warranty claims and spare parts replaced under warranty. He is responsible for taking all major warranty decisions as per the OEM guidelines/ manual. The individual should provide information on warranty policies and supervise both the replacement of failed parts/ aggregates replaced under warranty as well as disposal of the same.
Personal Attributes
An individual on this job must have good communication and interpersonal skills in addition to being a team player, as the job requires coordination with various internal and external stakeholders to ensure effective warranty decisions along with audits/ quality checks. The individual must have a technical bend of mind to understand the technical aspects of the vehicle and a quick decision maker to take an appropriate warranty decision. The individual should be systems and process oriented person to ensure adherence to the overall warranty manual along with the required procedures.
Plan and organise work to meet expected outcomes:
Elements and Performance Criteria
Work requirements including various activities within the given time and set quality standards
To be competent, the user/individual on the job must be able to:
PC1. keep immediate work area clean and tidy
PC2. treat confidential information as per the organisations guidelines
PC3. work in line with organisations policies and procedures
PC4. work within the limits of job role
PC5. obtain guidance from appropriate people, where necessary
PC6. ensure work meets the agreed requirements
Appropriate use of resources
To be competent, the user/individual on the job must be able to:
PC7. establish and agree on work requirements with appropriate people
PC8. manage time, materials and cost effectively
PC9. use resources in a responsible manner
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. the organisations policies, procedures and priorities for area of work, role and responsibilities in carrying out that work
KU2. the limits of responsibilities and when to involve others
KU3. specific work requirements and who these must be agreed with
KU4. the importance of having a tidy work area and how to do this
KU5. how to prioritize workload according to urgency and importance and the benefits of this
KU6. the organisations policies and procedures for dealing with confidential information and the importance of complying with these
KU7. the purpose of keeping others updated with the progress of work
KU8. who to obtain guidance from and the typical circumstances when this may be required
KU9. the purpose and value of being flexible and adapting work plans
KU10. how to complete tasks accurately by following standard procedures
KU11. technical resources needed for work and how to obtain and use these
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. write in at least one language
GS2. read instructions, guidelines/procedures
GS3. ask for clarification and advice from appropriate persons
GS4. communicate orally with colleagues
GS5. make a decision on a suitable course of action appropriate for accurately completing the task within resources
GS6. agree objectives and work requirements
GS7. plan and organise work to achieve targets and deadlines
GS8. deliver consistent and reliable service to customers
GS9. check own work and ensure it meets customer requirements
GS10. anomalies to the concerned persons
GS11. analyse problems and identify work-arounds taking help from
GS12. apply own judgement to identify solutions in different situations
Work effectively in a team:
Elements and Performance Criteria
Effective communication
To be competent, the user/individual on the job must be able to:
PC1. maintain clear communication with colleagues
PC2. work with colleagues
PC3. pass on information to colleagues in line with organisational requirements
PC4.. work in ways that show respect for colleagues
PC5. carry out commitments made to colleagues
PC6. let colleagues know in good time if cannot carry out commitments, explaining the reasons
PC7. identify problems in working with colleagues and take the initiative to solve these problems
PC8. follow the organisations policies and procedures for working with colleagues
PC9. ability to share resources with other members as per priority of tasks
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. the organisations policies and procedures for working withcolleagues, role and responsibilities in relation to this
KU2. the importance of effective communication and establishing goodworking relationships with colleagues
KU3. different methods of communication and the circumstances inwhich it is appropriate to use these
KU4. benefits of developing productive working relationships withcolleagues
KU5. the importance of creating an environment of trust and mutualrespect
KU6. whether not meeting commitments, will have implications onindividuals and the organisation
KU7. different types of information that colleagues might need and theimportance of providing this information when it is required
KU8. the importance of problems, from colleagues perspective andhow to provide support, where necessary, to resolve these
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. complete well written work with attention to detail
GS2. read instructions, guidelines/procedures
GS3. listen effectively and orally communicate information
GS4. make decisions on a suitable course of action or response
GS5. plan and organise work to achieve targets and deadlines
GS6. check that the work meets customer requirements
GS7. deliver consistent and reliable service to customers
GS8. apply problem solving approaches in different situations
GS9. apply balanced judgements to different situations
GS10. apply good attention to detail
GS11. check that the work is complete and free from errors
GS12. get work checked by peers
GS13. work effectively in a team environment
Maintain a healthy,safe and secure working environment:
Elements and Performance Criteria
Resources needed to maintain a safe, secure working environment
To be competent, the user/individual on the job must be able to:
PC1. comply with organisations current health,safety and security policies and procedures
PC2. report any identified breaches in health,safety, and security policies and procedures to the designated person
PC3.. Coordinate with other resources at the workplace to achieve the healthy, safe and secure environment for all incorporating all government norms esp. for emergency situations like fires,earthquakes etc.
PC4. identify and correct any hazards like illness, accidents, fires or any other natural calamity safely and within the limits of individuals authority
PC5. report any hazards outside the individuals authority to the relevant person in line with organisational procedures and warn other people who may be affected
PC6. follow organisations emergency procedures for accidents, fires or any other natural calamity
PC7. identify and recommend opportunities for improving health,safety, and security to the designated person
PC8. complete all health and safety records are updates and procedures well defined
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. legislative requirements and organisations procedures for health, safety and security and individuals role and responsibilities in relation to this
KU2. what is meant by a hazard, including the different types of health and safety hazards that can be found in the workplace
KU3. how and when to report hazards
KU4. the limits of responsibility for dealing with hazards
KU5. the organisations emergency procedures for different emergency situations and the importance of following these
KU6. the importance of maintaining high standards of health, safety and security
KU7. implications that any non-compliance with health, safety and security may have on individuals and the organisation
KU8. different types of breaches in health, safety and security and how and when to report these
KU9. evacuation procedures for workers and visitors
KU10. how to summon medical assistance and the emergency services,where necessary
KU11. how to use the health, safety and accident reporting procedures and the importance of these
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. complete accurate, well written work with attention to detail
GS2. read instructions, guidelines/procedures/rules
GS3. listen and orally communicate information
GS4. make decisions on a suitable course of action or response
GS5. plan and organise work to achieve targets and deadlines
GS6. build and maintain positive and effective relationships withcolleagues and customers
GS7. apply problem solving approaches in different situations
GS8. analyse data and activities
GS9. apply balanced judgements to different situations
GS10. apply good attention to detail
GS11. check that the work is complete and free from errors
GS12. get work checked by peers
GS13. work effectively in a team environment
Supervise and evaluate performance:
Elements and Performance Criteria
Supervise & evaluate performance of all subordinates and reporting executives
To be competent, the user/individual on the job must be able to:
PC1.. set goals and targets as per organisational directives for all reporting executives
PC2.. create quantified measures and metrics to analyse the performance deliveredby subordinates
PC3.. set tangible and achievable incentives for subordinates as per the goals andtargets assigned
PC4.. ensure and implement strict adherence of all activities performed bysubordinates to organisational guidelines
PC5.. monitor and supervise all the activities performed by subordinates and ensureoptimisation to achieve the set goals
PC6. evaluate performance of subordinates and reporting executives on thedesigned measures and metrics as per the guidelines of the Ogranization
PC7.. assist and support reporting executives whenever necessary or applicable
PC8.. document all performance indicators and metrics of subordinates in theprescribed format of organisation
PC9.. perform all appraisal related process flow for subordinates, as per respectiveperformance documents
PC10. handover all the documents and appropriate support measures to humanresources department for official records
PC11. ensure and implement proper process flow for feedbacks and queries receivedfrom subordinates
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. standard operating procedures of the organisation for appraisals, incentives, promotions and performance evaluation
KU2. operating procedures for query and problem reporting and their redressal in the organisation
KU3. framework and guidelines prescribed by the organisation for query and problem redressal
KU4. framework and guidelines prescribed by the organisation for performance evaluations and
based appraisals out of it
KU5. documentation requirements for each procedure carried out as part of roles and responsibilities
KU6. institutional and professional code of ethics and standards of practice
KU7. safety and health policies and regulations for the workplace
KU8. documentation requirements for appraisals and other performance evaluations of various subordinate positions
KU9. process flow for performance evaluation, documentation and appraisals related with them
KU10. subordinate and reporting executives problems and queries and documenting it in the organisations prescribed format
KU11. redressal documentations mechanisms available in the organization and actingaccordingly in a timely manner
KU12. software or Format such as MS Word, Excel, PowerPoint and Management Information System (MIS) as prescribed by the organization
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. communicate information and ideas in writing so that the subordinates andpeers can understand
GS2. create documents required on the job (including requirement sheets, querysheets, response or feedback sheets etc.)
GS3. write at least one local language
GS4. read reviews from subordinates in terms of their requirements, queries andfeedbacks
GS5. read appraisal documents related with any of subordinating position
GS6. read policies and regulations pertinent to the job
GS7. interact with all subordinates to understanding their requirements, queries and feedbacks on various aspects within the organisation
GS8. interact with organisations internal stakeholders to ensure efficient performance evaluation of the subordinates leading to higher levels of satisfaction and motivation
GS9. analyse information and evaluate results amongst the various available options or metrics on the performance indicators to choose best way to motivate subordinates through: rewards and recognition schemes promotion transfer to other work stream nominate for an executive training any other monetary or non-monetary benefits
GS10. plan work on a daily basisto ensure higher levels of motivated within the teamsupervising wherever required and giving freedom and independence to thesubordinates to ensure high quality work output with minimum superiorguidance leading to holistic development of the subordinate
GS11. ensure all activities performed by subordinates and reporting executives is in sync with broader organisational goals to ensure higher customer satisfaction
GS12. analyse all the queries or problems posted by subordinates and find an appropriate solution acceptable to the subordinates
GS13. deliver and act as per the organisation provided/guided resolutions
GS14. evaluate and identify all key requirements of the subordinates and try to solvevarious issues to ensure higher motivational levels
GS15. assess additional cost burden as a result of various incentives schemes and other rewards & recognition schemes for the subordinates and take an optimum decision to ensure the overall profitability of the organisation
GS16. assess additional cost burden as a result of various incentives schemes and other rewards & recognition schemes for the subordinates and take an optimum decision to ensure the overall profitability of the organisation
Monitor and maintain warranty claims:
Elements and Performance Criteria
Monitor & maintain the warranty claims
To be competent, the user/individual on the job must be able to:
PC1. . obtain the information related to warranty claims from job cards, vehicle history, technician notes which includes : service (both free and paid service) record of the vehicle overall maintenance of the vehicle done at multiple workshops previous instances of claims given for the same failure components
PC2. . use the procedure and overall process as per the manufacturer guidelines to record and process the claims
PC3.. maintain warranty data for various failed components/ aggregates as per the guidelines
PC4. . handle day to day warranty claims for the parts as specified in the warranty manual
PC5. . ensure adherence to warranty policy and procedures at dealers end
PC6. . maintain MIS for warranty claims and payments
PC7. . follow up with OEM/ auto components manufacturers for payments warranty claims uploaded on the computer system
PC8. . maintain records related to warranty contracts
PC9. . record any speciality service used and claim the amount form the respective OEM as per the guideline given in the warranty manual
PC10.. correct and resubmit the rejected claim if it is valid or report about the claim if resubmission is not possible
PC11.. investigate about overdue claims and discuss the issues with manufacturer/concessionaire representatives and colleagues as appropriate
PC12.. file and archive the required documents to ensure a clear audit trail which can be clearly followed
PC13. . ensure that trainings organized by the OEM from time-to-time are attended and knowledge levels are upgraded (esp. in case of newly launched products, product refreshes)
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. standard operating procedures of the organisation/ dealership for warranty process along with that for the warranty room/ any other place where failed parts are stocked & maintenance inspection, servicing and repair of vehicles
KU2. standard operating procedures for replacement of failed parts/ aggregates as mandated by the OEM/ specific auto component manufacturer
KU3. documentation requirements for each procedure carried out for storage, retrieval and disposal of spare parts
KU4. various checklists for both internal/ external warranty audits either by field service team/ Plant quality control team both from the OEM/ auto component manufacturer
KU5. organisational and professional code of ethics and standards of practice
KU6. safety and health policies and regulations for the workplace especially while handling, storage and disposal of the failed parts as an overall warranty monitoring process
KU7. the warranty policy applicable to particular vehicle and segment
KU8. the different types of warranties offered : manufacturers’ warranties extended warranties vehicle service contract mechanical breakdown insurance product warranties
KU9. the terms and condition of warranty
KU10. how to explain the benefits of warranty
KU11. the tenure for which warranty is applicable
KU12. the importance of regular maintenance and not voiding the warranty terms and conditions
KU13. how to assist in getting the claims submitted and settled
KU14. the parameters to be checked before processing and managing claims (both manually or through the OEM mandated computer software)
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. document the required policy changes as communicated by the OEM/ component manufacturer
GS2. communicate information and ideas in writing so others will understand
GS3. document any rejection of warranty claims either from the OEM/ auto component manufacturer and escalate it to concerned people
GS4. record details and archive files related to the failed spare parts replaced under warranty
GS5. record and manage data in MIS
GS6. write in at least one language
GS7. read and interpret the warranty manuals issued by OEM
GS8. read and understand technicalities as a result of changes made through the various service & maintenance circulars issued by the OEM/ auto components manufacturer
GS9. interact with the Service Advisor / mechanics or technician/ supervisors to ensure proper adherence to the warranty policies and processes as mandated by the OEM
GS10. interact with service advisor/ mechanics or technician/ supervisors/ workshop in-charge to ensure proper documentation of the warranty process
GS11. interact with the customer in a professional and courteous manner even for the irritant customers whose warranty claims are expected to be rejected
GS12. decide the skills and methods required to communicate with technician/ individual
GS13. decide on acceptance/ rejection of warranty claims in case of poor adherence of service and maintenance schedule
GS14. plan work according to the required schedule and location
GS15. plan the daily operations in the morning to ensure proper process adherence for smooth flow of the overall warranty process to ensure adequate adherence to the warranty policy
GS16. ensure that changes in policies are communicated appropriately so as to provide satisfactory customer services
GS17. communicate the missing/ non adherence of the service and maintenance schedule which could affect the warranty in the future
GS18. inspect damaged vehicles and the applicable warranty claims
GS19. communicate inform both customer and workshop manpower understand the changes in warranty policy
GS20. evaluate the complexity of tasks to be performed within the overall documentation process of failed parts replacement under warranty to determine if it can be carried out
GS21. evaluate the information gathered from the job card/ technician notes and assess warranty claims
GS22. evaluate and analyse the information gathered from the OEM and auto component manufacturer regarding warranty policy
Supervise storage, retrieval and disposal of failed spare parts:
Elements and Performance Criteria
Supervise the storage of failed parts in an orderly manner for easy retrieval
To be competent, the user/individual on the job must be able to:
PC1. . identify the part type and model/ variant to which it belongs to
PC2. . understand the nomenclature and technical specifications including the part numbering, make and variant for the failed parts/ aggregates
PC3. . segregate the various types of bigger aggregates like axle and gear box from small components so as to ensure the small parts are kept in the same condition as removed from the vehicle for the audit/ inspection purposes
PC4. . stock the spare parts as per their code
PC5. . allocate proper space to each component / aggregate
PC6.. manage and improve the parts handling ergonomics
PC7. . assess the various components/ aggregates and seek advice of service advisor/ workshop manager on proper disposal techniques as per the mandated guidelines
PC8. . contact the auto part manufacturer in case of any observed discrepancies
PC9. . record and enters the required information about the failed components/ aggregates with respect to: type of the spare part and its usage spare part condition when replaced under warranty the cost and part code indicating the location where the component procured or manufactured
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. standard operating procedures of the organisation/ dealership for warranty room/ any other place where failed parts are stocked & maintenance
KU2. standard operating procedures for replacement of failed parts/ aggregates as mandated by the OEM / specific auto component manufacturer
KU3. safety requirements for handling various components/ aggregates as prescribed by the OEM/ auto component manufacturer
KU4. documentation requirements for each procedure carried out as part of roles and responsibilities for storage and retrieval and disposal of spare parts
KU5. organisational and professional code of ethics and standards of practice
KU6. safety and health policies and regulations for the workplace especially while handling, storage and disposal of the failed parts
KU7. the part type and model/ variant to which it belongs to
KU8. the nomenclature and technical specifications including the part numbering, make and variant for the failed parts/ aggregates
KU9. the codes and terminologies associated with spare parts for orderly storage and retrieval
KU10. the associated warranty terms and condition for each component/ aggregate as specified in the warranty manual of the respective OEM/ auto component manufacturer
KU11. How to manage and control various types of failed parts in the warranty room and forecast the optimise way for its disposal
KU12. how to design and improve the parts handling ergonomics in the warranty room/ place where failed parts are stored
KU13. how to operate material handling equipment i.e. Dollies hand trucks pallet jacks forklifts cranes conveyers
KU14. how to use OEM mandated computer storage systems & softwares to manage and control and retrieve various failed spare parts/ aggregates
KU15. the overall process and procedure to be followed for parts retrieval or disposal as mandated by the respective OEM/ auto component manufacturer
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. communicate information and ideas in writing so others will understand
GS2. prepare all failure/ complaint investigation for the respective vehicle where failed part has been replaced under warranty
GS3. record details and archive files related to the failed spare parts replaced under warranty
GS4. record and manage overall data for the warranty room records
GS5. write in at least one language
GS6. read instructions mentioned on the job card, technician notes and warranty schemes
GS7. read and understand various circulars issued by the OEM/ auto components manufacturer on methods and procedure to be followed for storage and disposal of failed warranty parts/ aggregates
GS8. interact with the service advisor/ mechanics or technicians/ supervisors to ensure proper storage of failed parts in their designated place after being removed from the vehicle
GS9. specify the applicable terms & conditions for providing warranty to the vehicles on specific failed spare parts/ components
GS10. interact with team members to work efficiently
GS11. manage and control storage and disposal of the failed parts to prevent any loss
GS12. ensure the proper tagging of the spare parts which are generally not tagged to a particular aggregate so as to ensure easy retrieval during the warranty audits/ inspection
GS13. decide the optimised process at the warranty room to ensure smooth operations
GS14. plan work according to the required schedule and location
GS15. plan the daily operations at the warranty room in the morning to ensure proper process adherence for smooth flow of storage, retrieval and disposal of the spares
GS16. ensure that the failed parts are not disposed in front of the customer
GS17. ensure that the customer doesnt have access to the warranty room to avoid the quantum of failed parts being replaced across the product portfolio of the OEM
GS18. store and manage the failed spare parts to avoid further damage
GS19. how to tag the specific spare parts which can be tagged along with the other common spare parts
GS20. evaluate the complexity of tasks to be performed in the Warranty room to determine its feasibility with respect to storage & disposal
GS21. evaluate the information gathered from the job card/ technician notes, warranty claims and assess the most cost effective way to store the failed spare
GS22. evaluate the various methods of disposals available and chose the most time & cost effective method
Ensure adherence to warranty policy:
Elements and Performance Criteria
Ensure adherence to the warranty policy
To be competent, the user/individual on the job must be able to:
PC1. . identify the part type and model/ variant to which it belongs to
PC2. . understand the nomenclature and technical specifications including the part numbering, make and variant for the failed parts/ aggregates
PC3. . impart knowledge about the existing warranty policy and adherence to the maintenance schedules to ensure continuation of the warranty
PC4. . explain the terms and conditions of new or changed policy
PC5. . ensure that technicians are adhering to the new or changed policies
PC6. . communicate the various documents related to new or changed warranty policies issued by the OEM/ component manufacturer
PC7.. update policy and documentation requirements for the failed parts replacement as mandated by the new warranty manuals/ service circulars by the OEMs/ auto component
,manufacturer
PC8. . analyse the training needs of a particular individual in the workshop to
PC9.. use questions/ small impromptu tests or any and other measures to assess an technician/ supervisors understanding on the existing or revised warranty policies
PC10. . ensure that trainings organized by the OEM from time-to-time are attended and knowledge levels are upgraded (esp. in case of newly launched products, product refreshes)
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. standard operating procedures of the organisation/ dealership for inspection, servicing and repair of vehicles to ensure adherence to the overall warranty policy as prescribed by the OEM/ auto component manufacturer
KU2. standard operating procedures for servicing, repair and replacement of various auto parts/ aggregates as mandated by the OEM
KU3. safety requirements for handling various components/ aggregates as prescribed by the OEM/ auto component manufacturer
KU4. documentation requirements for each procedure carried out as part of roles and responsibilities including proper investigation/ diagnosis report supported by photos of the failed part to ensure proper correct warranty decisions as per the warranty manual of the respective OEM/ auto component manufacturer
KU5. organisational and professional code of ethics and standards of practice
KU6. safety and health policies and regulations for the workplace especially while handling, inspection of the failed part as well as for automotive trade in general (e.g. safe practices while working in pits/ under vehicles)
KU7. the part type and model/ variant to which it belongs to
KU8. the nomenclature and technical specifications including the part numbering, make and variant for the failed parts/ aggregates
KU9. the associated warranty terms and condition for each component/ aggregate as specified in the warranty manual of the respective OEM/ auto component manufacturer
KU10. the new warranty policies as indicated in the warranty manuals issued by the respective OEM/ auto component manufacturer
KU11. the various changes made in the warranty policies with respect to both replacement of failed components as well as disposal mechanism of these failed component due to any manufacturing defects
KU12. how to keep track of various service and maintenance circular issued by the OEMs/ auto components manufacturer and convey them to the technicians/ supervisors/ workshop in- charge
KU13. the hand-outs or documents required to explain the changes to technicians
KU14. how to design and implement a new plan in the workshop so as to comply with the new and changed terms and conditions
KU15. how to use OEM mandated computer storage systems &softwares to manage and control and retrieve various failed spare parts/ aggregates
KU16. how to communicate the warranty requirements of the newly launched vehicles/ exiting vehicles with new variants to the technicians/ supervisors/ workshop in-charge
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. document the required policy changes as communicated by the OEM/ component manufacturer
GS2. communicate information and ideas in writing so others will understand
GS3. document any rejection of warranty claims either from the OEM/ auto component manufacturer and escalate it to concerned people
GS4. record details and archive files related to the failed spare parts replaced under warranty
GS5. write in at least one language
GS6. read and interpret the warranty manual issued by OEM
GS7. read and understand technicalities as a result of changes made through the various service & maintenance circulars issued by the OEM/ auto components manufacturer
GS8. interact with the service advisor/ mechanics or technician/ supervisors to ensure proper adherence to the warranty policies and processes as mandated by the OEM
GS9. interact with service advisor/ mechanics or technician/ supervisors/ workshop in-charge to communicate changes or new policies introduced
GS10. specify the applicable terms & conditions for providing warranty to the vehicles on specific failed spare parts/ component
GS11. interact with the customer in a professional and courteous manner even for the irritant customers whose warranty claims are expected to be rejected
GS12. decide the skills and methods required to communicate with technician/ individual
GS13. decide on acceptance/ rejection of warranty claims in case of poor adherence of service and maintenance schedules
GS14. decide on whether to build a case of commercial or technical goodwill and in what proportion the cost of the replacement of the part/ aggregated to be shared between the OEM/ dealer/ auto component manufacturer
GS15. decide the optimised process for the failed part replacement under warranty (including for the off-road vehicles to be given warranty which have not reported to the workshop) to ensure smooth operations
GS16. plan work according to the required schedule and location
GS17. plan the daily operations in the morning to ensure proper process adherence for smooth flow of the overall warranty process to ensure adequate adherence to the warranty policy
GS18. ensure that changes in policies are communicated appropriately so as to provide satisfactory customer services
GS19. ensure proper goodwill case to be build (in either technical or commercial) in case of rejection of warranty due to poor adherence of service and maintenance schedules
GS20. communicate inform both customer and workshop manpower understand the changes in warranty policy
GS21. evaluate the complexity of tasks to be performed within the overall process of failed parts replacement under warranty to determine if they can successfully carry them out
GS22. evaluate and analyse the information gathered from the OEM and auto component manufacturer regarding warranty policy
Assessment Guidelines
- Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Element/ Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each Element/ PC.
- The assessment for the theory part will be based on knowledge bank of questions created by the SSC.
- Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS.
- Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below).
- Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/ training center based on these criteria.
- To pass the Qualification Pack assessment, every trainee should score the Recommended Pass % aggregate for the QP.
- In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack.
