Rita Charitable Trust

Free Manager Vendor Development Level 6 Course (6Months)

Manager Vendor Development Level 6:

Brief Job Description

Individuals at this job need to execute and deploy vendor development initiatives that drive improvements in regards to innovation, quality, cost and integration of vendors with a team of VD executives.

Personal Attributes

This job requires the individual to have an acute sense of financial and operations management. The individual should be result oriented andpossess contract management and negotiation skills. The individual should also be able to demonstrate skills for problem solving, customer orientation, change management, relationship building, vendor integration and leadership.

Work effectively in a team:

Elements and Performance Criteria

Effective communication

To be competent, the user/individual on the job must be able to:

PC1.   maintain clear communication with colleagues

PC2.   work with colleagues

PC3.   pass on information to colleagues in line with organisational requirements

PC4.. work in ways that show respect for colleagues

PC5.   carry out commitments made to colleagues

PC6.   let colleagues know in good time if cannot carry out commitments, explaining the reasons

PC7.          identify problems in working with colleagues and take the initiative to solve these problems

PC8.          follow the organisations policies and procedures for working with colleagues

PC9.   ability to share resources with other members as per priority of tasks

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. the organisations policies and procedures for working withcolleagues, role and responsibilities in relation to this

KU2. the importance of effective communication and establishing goodworking relationships with colleagues

KU3. different methods of communication and the circumstances inwhich it is appropriate to use these

KU4. benefits of developing productive working relationships withcolleagues

KU5. the importance of creating an environment of trust and mutualrespect

KU6. whether not meeting commitments, will have implications onindividuals and the organisation

KU7. different types of information that colleagues might need and theimportance of providing this information when it is required

KU8. the importance of problems, from colleagues perspective andhow to provide support, where necessary, to resolve these

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1.    complete well written work with attention to detail

GS2.    read instructions, guidelines/procedures

GS3.    listen effectively and orally communicate information

GS4.           make decisions on a suitable course of action or response

GS5.           plan and organise work to achieve targets and deadlines

GS6.           check that the work meets customer requirements

GS7.    deliver consistent and reliable service to customers

GS8.           apply problem solving approaches in different situations

GS9.           apply balanced judgements to different situations

GS10. apply good attention to detail

GS11. check that the work is complete and free from errors

GS12. get work checked by peers

GS13. work effectively in a team environment

Promoting procurement in emerging markets | Social Initiatives | JGC  HOLDINGS CORPORATION

Maintain a safe and healthy working environment:

Elements and Performance Criteria

Identify and report the risks identified

To be competent, the user/individual on the job must be able to:

PC1..   Identify activities which can cause potential injury through sharp objects, burns, fall, electricity, gas leakages, radiation, poisonous fumes, chemicals ,loud noise

PC2.    Inform the concerned authorities about the potential risks identified in the processes, workplace area/ layout, materials used etc

PC3.    Inform the concerned authorities about machine breakdowns, damages which can potentially harm man/ machine during operations

PC4.    Create awareness amongst other by sharing information on the identified risks

Create and sustain a Safe, clean and environment friendly work place

To be competent, the user/individual on the job must be able to:

PC5..   Follow the instructions given on the equipment manual describing the operating process of the equipments

PC6..   Follow the Safety, Health and Environment related practices developed by the organization

PC7.    Operate the machine using the recommended Personal Protective Equipments (PPE)

PC8. . Maintain a clean and safe working environment near the work place and ensure there is no spillage of chemicals, production waste, oil, solvents etc

PC9.    Maintain high standards of personal hygiene at the work place

PC10. Ensure that the waste disposal is done in the designated area and manner as per organization SOP.

PC11. Inform appropriately the medical officer/ HR in case of self or an employees illness of contagious nature so that preventive actions can be planned for others

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. relevant standards, procedures and policies related to Health, Safety and Environment followed in the company

KU2. basic knowledge of Safety procedures( fire fighting, first aid) within the organization

KU3. knowledge of various types of PPEs and their usage

KU4. basic knowledge of risks/hazards associated with each occupation in the organization

KU5. how to safely operate various tools and machines and risksassociated with the tools/ equipment

KU6. knowledge of personal hygiene and how an individual an contribute towards creating a highly safe and clean working environment

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1.    write basic level notes and observations

GS2.    read safety instructions put up across the plant premises

GS3.    read safety precautions mentioned in equipment manuals and panels to understand the potential risks associated

GS4.    effectively communicate information to team members

GS5.    informemployees in the plant and concerned functions about events, incidents & potential risks observed related to Safety, Health and Environment.

GS6.    question operator/ supervisor in order to understand the safety related issues

GS7.    attentively listen with full attention and comprehend the information given by the speaker during safety drills and training programs

GS8.    use common sense and make judgments during day to day basis

GS9.           use reasoning skills to identify and resolve basic problems

GS10. use common sense and make judgments during day to day basis

GS11. use reasoning skills to identify and resolve basic problems

6 Steps to Supplier Quality Development

Ensure implementation of 5S activities at the shop floor & the office area:

Elements and Performance Criteria

Ensure proper sorting of items at the work place

To be competent, the user/individual on the job must be able to:

PC1..     ensure all recyclable materials are put in designated containers

PC2.      ensure no tools, fixtures & jigs are lying on workstations unless in use and no un-necessary items is lying on workbenches or work surfaces unless in use

PC3.      ensure that the operators and other team members are segregating the waste in hazardous/ non hazardous waste as per the sorting work instructions

PC4.      ensure that all the operators are following the technique of waste disposal and waste storage in the designated bins

PC5..     segregate the items which are labelled at red tag items for the process area and keep them in the correct places

PC6..     ensure that all the tools/ equipment/ fasteners/ spare parts are arranged as per specifications/ utility into proper trays, cabinets, lockers as mentioned in the 5s guidelines/ work instructions

PC7.      check for return of any type of extra material and tools to the designated sections and make sure that no additional material/ tool is lying near the work area

PC8. .   oversee removal of unnecessary equipment, storage, furniture, unneeded inventory, supplies, parts and material

PC9.      ensure that areas of material storage areas are not overflowing

PC10.    ensure proper stacking and storage of the various types of boxes and containers as per the size/ utility to avoid any fall of items/ breakage and also enable easy sorting when required

Ensure proper documentation and storage streamlining & organizing the workplace

To be competent, the user/individual on the job must be able to:

PC11.    ensure that the team follows the given instructions and checks for labelling of fluids, oils lubricants, solvents, chemicals etc and proper storage of the same to avoid spillage, leakage, fire etc

PC12.    make sure that all material and tools are stored in the designated places and in the manner indicated in the 5s instructions

PC13.    ensure that organizing the workplace takes place with due considerations to the principles of wasted motions, ergonomics, work & method study .

Ensure cleaning of self and the work place

To be competent, the user/individual on the job must be able to:

PC14. ensure that the area has floors swept, machinery clean and is generally neat and tidy in case of cleaning, ensure that correct displays are maintained on the floor which indicate potential safety hazards

PC15..   ensure workbenches and work surfaces are clean and in good condition

PC16..   ensure adherence to the cleaning schedule for the lighting system to ensure proper illumination

PC17..   ensure all recyclable materials are put in designated containers

Ensure standardization

To be competent, the user/individual on the job must be able to:

PC18.    ensure that daily cleaning standards and schedules to create a clean working environment are followed across the plant

PC19..   ensure all recyclable materials are put in designated containers

PC20. . ensure logical and user friendly documentation and file management for all activities across the plant and create guidelines around standardization of processes

PC21.    ensure timely creation and sharing of the 5s checklists

PC22.            ensure that the 5s manual are available as per the timelines Ensure sustenance

To be competent, the user/individual on the job must be able to:

PC23.    ensure team cooperation during the audit of 5 s activities

PC24.    ensure that workmen are periodically trained to address challenges related to 5s

PC25..   participate actively in employee work groups on 5s and encourage team members for active participation

PC26..   oversee that the staff/operators are trained and fully understand 5s procedures

PC27. . ensure that all the guidelines for what to do and what not to do to build sustainability in 5s are mentioned in the 5s check lists/ work instructions and are easily searchable

PC28.    ensure continuous training of the team members on 5s in order to increase their awareness and support implementation

PC29.    ensure that all visual controls, notice boards, symbols etc at the manufacturing place are created, working and are put up as per the requirement

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1.    relevant standards, procedures and policies related to 5Sfollowed in the company

KU2.    have basic knowledge of 5S procedures

KU3.    know various types 5s practices followed in various areas

KU4.    understand the 5S checklists provided in the department/ team

KU5.    have skills to identify useful & non useful items

KU6.    have knowledge of labels , signs & colours used as indicators

KU7.    Have knowledge on how to sort and store various types of tools,equipment, material etc

KU8.    know , how to identify various types of waste products

KU9.    understand the impact of waste/ dirt/ dust/unwantedsubstances on the process/ environment/ machinery/ humanbody

KU10. have knowledge of best and environment protective ways ofcleaning & waste disposal

KU11. understand the importance of standardization in processes

KU12. understand the importance of sustainability in 5S

KU13. have knowledge of TQM process

KU14. have knowledge of various materials and storage norms

KU15. understand visual controls, symbols, graphs etc

6 Steps to Supplier Quality Development

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1.    write basic level notes and observations

GS2.    note down observations (if any) related to the process

GS3.    write information documents to internal departments/ internal teams

GS4.    read 5S instructions put up across the plant premises

GS5.    effectively communicate information to team members inform employees in the plant and concerned functions about 5S

GS6.    question the process head in order to understand the 5S related issues

GS7.    attentively listen with full attention and comprehend the information given by the speaker during 5S training programs

GS8.    use common sense and make judgments during day to day basis

GS9.           use reasoning skills to identify and resolve basic problems using 5S

GS10. persuade team members to follow 5 S

GS11. ensure that the team members understand the importance of using 5 S tool

GS12. use innovative skills to perform and manage 5 S activities at the work desk and the shop floor

GS13. exhibit inquisitive behaviour to seek feedback and question on the existing set patterns of work emerge, techniques in CA/CI around 5 S work practices

GS14. do what is right, not what is a popular practice

GS15. follow shop floor rules& regulations and avoid deviations

GS16. lead by example in the plant premises while performing activities related to 5S

GS17. ensure self-cleanliness on a daily basis

GS18. demonstrate the will to keep the work area in a clean and orderly manner

GS19. accept additional responsibility for self and the team

GS20. encourage self and other to take greater responsibilities for managing 5S

GS21. identify obstacles and bottlenecks in the process and find basic level solutions for removing these obstacles

GS22. use previous experience in resolving problems and taking decisions

GS23. make timely and independent decisions on the line/ shift within the boundaries of the delegation matrix of the organization

Monitor the development of new parts and vendors:

Elements and Performance Criteria

New parts development

To be competent, the user/individual on the job must be able to:

PC1..    study with team the new drawings released thoroughly and if required, coordinate with r&d team for analyzing the technical and functional characteristics of the new part/sub-assembly designed and also its role in the final product

PC2.. co-ordinate the process of preparation of rfq based on the analysis , getting the budgetary quotes, vendor audits ,selection and approval of senior management as per the sop in the organization.

PC3..    formulate the audit checklists , approval justification based on the essential technical features of the part .

PC4..    co-ordinate the development of the vendor part, corresponding die or tool as per the timeline & milestones for the entire assembly.

PC5..    receive the samples at each milestone -stage( initial / fully tooled up / after ppap) and co- ordinate with quality inspection / approval at site or after receipt.

PC6..    participate and contribute in line trials at vendor / organization-assembly so that ppap is effective.

PC7..    collect the part inspection and testing report prepared by quality department and understand record it for ppap

PC8..    repeat the process from pc.4 to pc7. till the trials for the complete pilot batch quantity is complete

PC9..    decide an action plan in case of any discrepancies in qcd at any stage and coordinate its implementation.

PC10.. prepare a brief note / presentation on development status & or support required from top management for meeting the development milestones.

PC11.. in coordination with quality department , review the part/sub-assembly performance for the bulk batch quantity and inform the vendor in case of any deviations observed for qcd

PC12.. ensure that the countermeasures are implemented for deviations from vendors for any discrepancies in field performance due to the vendor part after analysis by standard methods followed in the organization viz 8d etc.

PC13.. discuss and negotiate the final cost and the sourced quantity for the new part/sub-assembly

PC14.. coordinate with colleagues in materials/scm department and update the bom , approved vendor for the parts, price, delivery terms etc. i.e. the details pertaining to ordering by scm in the erp / other system as per organizationsop.

PC15.. complete the handover protocol for the new vendor-part combination with scm/ production as per the sop .

Tools/fixtures/gauges development

To be competent, the user/individual on the job must be able to:

PC16.. understand the requirements for development of new tool/fixture/gauges by coordinating with r&d/ quality department for modified/new parts dimension profile, specifications mentioned in their drawings

PC17.. float rfqs with approved vendors explaining the requirement for new tool and co-ordinate the development process on simultaneous engineering basis & as per apqp guidelines

PC18.. co-ordinate the development as per pc3- pc15 for the die-tool- gauge parts.

PC19.. decide on support of an internal/ external expert for the activity at appropriate stages.

PC20.. seek support from senior management for resolution of major deviations

Contract with new vendor

To be competent, the user/individual on the job must be able to:

PC21.. identify potential vendors for new/existing parts by floating rfqs, referrals etc.

PC22.. based on the feedback of the vendors , accordingly arrange for audit of the new vendor through team and Quality department & coordination for approval through the process of one or all steps sample part dimension verification validation of quality performance testing and manufacturing process capacity & capability

PC23.. based on acceptable audit score, negotiated unit price , draft a contract in coordination with vendor stating the projected annual quantity requirement , commercial terms, payment terms ,parts procurement methodology, tenure for contract , potential y-o-y cost savings for the organization (optional),intangible benefits, legal terms and conditions etc.

PC24.. obtain internal approvals as per organization sop based on the report for the steps pc 21-23 and record the vendor details for use by vd/ scm team members

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1.    product portfolio of organization

KU2.    the manufacturing processes of organization

KU3.    list of approved vendors for all parts and sub-assemblies

KU4.    protocol for communication regarding parts/tool development followed in organization

KU5.    cost structure followed by organization

KU6.    contract negotiation methodology for the vendors followed by organization

KU7.    manufacturing process being followed for each product

KU8.    vendor database for all the materials sourced by organization

KU9.    Special Purpose machines(SPM) used by manufacturing processes (if any)

KU10. premium freight rates of vendors for emergency deliveries

KU11. vendor environment : capacity, capability, cost structures, delivery time, reliability factors

KU12. packing and transportation methods for each part and sub-assembly

KU13. complete knowledge of MRP SAP tool for forecasting

KU14. commercial terms finalization criteria for vendors followed by organization

KU15. APQP procedures

KU16. documentation requirements for PPAP

KU17. contract terms and conditions for vendors

KU18. dimension validation and performance testing methods of Quality department

KU19. checkpoints followed for vendor evaluation

KU20. the complete knowledge of information flow for material scheduling in MRP tool of SAP

KU21. information systems like SAP, ERP etc

KU22. procedures involved in import/ export of materials such as customs, duty structures, special packing requirements , dealing with freight agents , Custom House Agents (CHA)

KU23. type of P.O.s and their raising methodology in ERP- SAP/ other system

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1.    the vendors for discrepancies observed in new parts/tool development

GS2.    Quality department for new parts/tool dimension validation and quality testing

GS3.    Purchase department for procurement of approved new parts

GS4.    conduct telecon / video conferences for long distance co-ordination with vendors (if required)

GS5.    team members for reviewing the progress of day to day activities

GS6.    coordinate with various departments and ensure requisite data availability for new parts development

GS7.    distribute workload among team members of each department for ensuring smooth progress of parts/tool development activity and within the desired timelines

GS8.    share operation knowledge with colleagues

GS9.    understand the drawings for part/tool and interpret the key characteristics like dimensions, profile, material etc.

GS10. decide the cost of the new part as per the costing structure followed by organization

GS11. interpret the budget and financial reports of the organization

GS12. read and interpret laws regarding import/ export

GS13. calculate premium freight costs

GS14. decide the commercial terms with new vendor

GS15. analyze and devise countermeasures along with team , vendors (if applicable) for rejected parts/tools

GS16. prepare the fall back action plan in the environment of vendors, transport mechanisms and organizations capacity/ capability

GS17. work on actions to be taken on immediate basis in case of part rejections during trials

GS18. work on long term plans for the organization

GS19. work on developing alternate vendors database for procurement of materials in case of crisis situations

GS20. work on employing third party logistics providers in event of cost reduction for logistics activity

GS21. use escalation procedures

GS22. identify problems (technical and non-technical), disruptions and delays

GS23. Keep abreast of special events such as holidays/ work calendars / maintenance shutdowns of vendors & organization and plan accordingly so that the final schedules are adhered to

Assessment Guidelines:

  1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Element/ Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each Element/ PC.
  • The assessment for the theory part will be based on knowledge bank of questions created by the SSC.
  • Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS.
  • Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below).
  • Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/ training center based on these criteria.
  • To pass the Qualification Pack assessment, every trainee should score the Recommended Pass % aggregate for the QP.
  • In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack.