Rita Charitable Trust

Free Auto Body Technician Level 3 Course (6Months)

Auto Body Technician Level 3:

Brief Job Description

An Auto Body Technician Level 3 assists in repair of vehicles by carrying out work on the body and frame of a vehicle because of damage mostly due to major/ minor dents on the body. The individual also assists the Body Specialist to carry out specialised denting related jobs in the body shop.

Personal Attributes An individual on this job must have good interpersonal skills in addition to being a team player, as the job requires coordination with other Technicians. An individual on this job should also have good memory to recall the various tools used in the body shop and their storage location for easy retrieval. The individual must also have a technical bend of mind to have basic knowledge of vehicle structure and function to assist in the overall repairing dents and fabricating, assembling, or disassembling vehicle components

Plan and organise work to meet expected outcomes:

Elements and Performance Criteria

Work requirements including various activities within the given time and set quality standards

To be competent, the user/individual on the job must be able to:

PC1.              keep immediate work area clean and tidy

PC2.              treat confidential information as per the organisations guidelines

PC3.              work in line with organisations policies and procedures

PC4.              work within the limits of job role

PC5.              obtain guidance from appropriate people, where necessary

PC6.              ensure work meets the agreed requirements

Appropriate use of resources

To be competent, the user/individual on the job must be able to:

PC7.              establish and agree on work requirements with appropriate people

PC8.              manage time, materials and cost effectively

PC9.              use resources in a responsible manner

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1.    the organisations policies, procedures and priorities for area of work, role and responsibilities in carrying out that work

KU2.    the limits of responsibilities and when to involve others

KU3.    specific work requirements and who these must be agreed with

KU4.    the importance of having a tidy work area and how to do this

KU5.    how to prioritize workload according to urgency and importance and the benefits of this

KU6.    the organisations policies and procedures for dealing with confidential information and the importance of complying with these

KU7.    the purpose of keeping others updated with the progress of work

KU8.    who to obtain guidance from and the typical circumstances when this may be required

KU9.    the purpose and value of being flexible and adapting work plans

KU10. how to complete tasks accurately by following standard procedures

KU11. technical resources needed for work and how to obtain and use these

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1.    write in at least one language

GS2.    read instructions, guidelines/procedures

GS3.    ask for clarification and advice from appropriate persons

GS4.    communicate orally with colleagues

GS5.    make a decision on a suitable course of action appropriate for accurately completing the task within resources

GS6.    agree objectives and work requirements

GS7.    plan and organise work to achieve targets and deadlines

GS8.    deliver consistent and reliable service to customers

GS9.    check own work and ensure it meets customer requirements

GS10. anomalies to the concerned persons

GS11. analyse problems and identify work-arounds taking help from

GS12. apply own judgement to identify solutions in different situations

Automotive Service Technology diploma program | SAIT, Calgary, Canada

Work effectively in a team:

Elements and Performance Criteria

Effective communication

To be competent, the user/individual on the job must be able to:

PC1.   maintain clear communication with colleagues

PC2.   work with colleagues

PC3.   pass on information to colleagues in line with organisational requirements

PC4.. work in ways that show respect for colleagues

PC5.   carry out commitments made to colleagues

PC6.   let colleagues know in good time if cannot carry out commitments, explaining the reasons

PC7.          identify problems in working with colleagues and take the initiative to solve these problems

PC8.          follow the organisations policies and procedures for working with colleagues

PC9.   ability to share resources with other members as per priority of tasks

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. the organisations policies and procedures for working withcolleagues, role and responsibilities in relation to this

KU2. the importance of effective communication and establishing goodworking relationships with colleagues

KU3. different methods of communication and the circumstances inwhich it is appropriate to use these

KU4. benefits of developing productive working relationships withcolleagues

KU5. the importance of creating an environment of trust and mutualrespect

KU6. whether not meeting commitments, will have implications onindividuals and the organisation

KU7. different types of information that colleagues might need and theimportance of providing this information when it is required

KU8. the importance of problems, from colleagues perspective andhow to provide support, where necessary, to resolve these

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1.    complete well written work with attention to detail

GS2.    read instructions, guidelines/procedures

GS3.    listen effectively and orally communicate information

GS4.           make decisions on a suitable course of action or response

GS5.           plan and organise work to achieve targets and deadlines

GS6.           check that the work meets customer requirements

GS7.    deliver consistent and reliable service to customers

GS8.           apply problem solving approaches in different situations

GS9.           apply balanced judgements to different situations

GS10. apply good attention to detail

GS11. check that the work is complete and free from errors

GS12. get work checked by peers

GS13. work effectively in a team environment

Auto Body Repair Technician

Maintain a healthy,safe and secure working environment:

Elements and Performance Criteria

Resources needed to maintain a safe, secure working environment

To be competent, the user/individual on the job must be able to:

PC1.   comply with organisations current health,safety and security policies and procedures

PC2. report any identified breaches in health,safety, and security policies and procedures to the designated person

PC3.. Coordinate with other resources at the workplace to achieve the healthy, safe and secure environment for all incorporating all government norms esp. for emergency situations like fires,earthquakes etc.

PC4.   identify and correct any hazards like illness, accidents, fires or any other natural calamity safely and within the limits of individuals authority

PC5.   report any hazards outside the individuals authority to the relevant person in line with organisational procedures and warn other people who may be affected

PC6.   follow organisations emergency procedures for accidents, fires or any other natural calamity

PC7.   identify and recommend opportunities for improving health,safety, and security to the designated person

PC8.   complete all health and safety records are updates and procedures well defined

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1.    legislative requirements and organisations procedures for health, safety and security and individuals role and responsibilities in relation to this

KU2.    what is meant by a hazard, including the different types of health and safety hazards that can be found in the workplace

KU3.    how and when to report hazards

KU4.    the limits of responsibility for dealing with hazards

KU5.    the organisations emergency procedures for different emergency situations and the importance of following these

KU6.    the importance of maintaining high standards of health, safety and security

KU7.    implications that any non-compliance with health, safety and security may have on individuals and the organisation

KU8.    different types of breaches in health, safety and security and how and when to report these

KU9.    evacuation procedures for workers and visitors

KU10. how to summon medical assistance and the emergency services,where necessary

KU11. how to use the health, safety and accident reporting procedures and the importance of these

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1.    complete accurate, well written work with attention to detail

GS2.    read instructions, guidelines/procedures/rules

GS3.    listen and orally communicate information

GS4.    make decisions on a suitable course of action or response

GS5.    plan and organise work to achieve targets and deadlines

GS6.    build and maintain positive and effective relationships withcolleagues and customers

GS7.    apply problem solving approaches in different situations

GS8.    analyse data and activities

GS9.    apply balanced judgements to different situations

GS10. apply good attention to detail

GS11. check that the work is complete and free from errors

GS12. get work checked by peers

GS13. work effectively in a team environment

The Long-Term Career Benefits of Auto Body Technician Training

Assist in the repair and replacement of vehicle body and chassis components:

Elements and Performance Criteria

Assist in repair & replacement of vehicle body and chassis components

To be competent, the user/individual on the job must be able to:

PC1. .    assist the senior body technician to assess the overall damage to vehicle body and chassis components

PC2..     follow supervisors instructions as to which parts to restore or replace with respect to the auto body/ chassis components

PC3. .   select, calibrate and use the appropriate tools and equipment for the body component/ chassis repair of the vehicle

PC4. .   remove upholstery, accessories, electrical window-and-seat-operating equipment, and trim to gain access to vehicle bodies and fenders

PC5. .    cut and tape plastic separating film to outside repair areas to avoid damaging surrounding surfaces during repair procedure, and remove tape and wash surfaces after repairs are complete

PC6. .   assist in performing repair work under supervision of senior body technician such as: body panel repair minor structural damage major welded panels body components using lead wiping major sectional repair chassis/ frame and associated components

PC7. .   assist in removal and replacement related work under supervision of Senior Body Technician such as: vehicle body panels, panel sections and ancillary fittings protector mouldings, transfers and decals mechanical units/assemblies electrical/electronic units/assemblies

PC8..     install various vehicle component seals

PC9. .   prepare surface and apply window tainting

PC10. . file, grind, sand and smooth fill or repair surfaces, using power tools and hand tools

PC11..   assist in clamping frames and sections to alignment machines that use hydraulic pressure to align damaged components

PC12. . assist in removal of damaged sections of vehicles using metal-cutting guns, air grinders and wrenches, and install replacement parts using wrenches or welding equipment

PC13. . assist in mixing polyester resins and hardeners to restore damaged areas

PC14. . assist in fitting and securing windows, vinyl roofs, and metal trim to vehicle bodies, using caulking guns, adhesive brushes, and mallets

PC15. . assist in filling small dents that cannot be worked out with plastic or solder

PC16. . assist in removal of small pits and dimples in body metal using pick hammers and punches

PC17. . ensure any malfunctions or repair requirements observed in vehicles (and beyond own scope of work) are reported to the concerned person

PC18. . ensure any malfunctions observed in tools and equipment are reported to the concerned person

PC19..   clean work areas, using air hoses, to remove damaged material and discarded fiberglass strips used in repair procedures

PC20..   ensure that trainings organized by the OEM from time-to-time are attended and knowledge levels are upgraded (esp. in case of newly launched products, product refreshes)

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1.    standard operating procedures of the Organisation/ Dealership for inspection and repair of vehicles for the body/ chassis components

KU2.    standard operating procedures for repair and replacement of automotive body parts mandated by the OEM

KU3.    safety requirements for equipment and components (e.g. preventing/ dealing with oil spillage and inflammable materials)

KU4.    standard operating procedures recommended by the Dealership/ Suppliers/OEM for using tools and equipment to be followed as per the manufacturer instructions (e.g. maintaining safety while using welding and soldering equipment)

KU5.    documentation requirements for each procedure carried out as part of roles and responsibilities as specified by the organization

KU6.    organisational and professional code of ethics and standards of practice

KU7.    safety, health, environmental policies and regulations for the workplace as well as for Automotive trade in general (e.g. safe practices while working in pits/ under vehicles)

KU8.    workplace policies and schedules for housekeeping activities and equipment maintenance

KU9.    the tools and methods used to assess and confirm structural damage that cannot be determined through a visual inspection, including use of a tape measure or atram bar, a tram gauge, and self-centering gauges

KU10. the kind of tools and procedures required based on the damage sustained by the vehicle including: power tools and hand tools (e.g. hammers) air hoses various clamps, holding jigs, relevant special equipment

KU11. drills, drill bits, bolts, nuts and washers

KU12. the storage location for the tools and materials used in the workshop

KU13. the procedure for measurement of : length squareness flatness angles roundness depth clearances any measurements that can be taken from analogue or digital devices

KU14. how to assist in repairing and fixing the following non-permanently attached body panels: wings doors bonnet boot lids & tail gates

KU15. the various welding techniques

KU16. The correct alignment of panels and components and the applicable methods

KU17. the various cleaning agents/sprays (de-waxing, detergents, degreasers, special purpose agents)

KU18. the appropriate tools required for structural repairs

KU19. the repair procedure to be followed for particular damage

KU20. the measures to be adopted to protect the vehicle from damage before, during and after removing and fitting activities

KU21. appropriate personal and vehicle protection to be used for various procedures

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1.    record and document the basic details of repairs performed on various body and chassis aggregates/ components

GS2.    write in at least one language

GS3.    read work order, specification, etc. related to the job including instructions mentioned on the job card given by service advisor/supervisors

GS4.    read any specific safety related guideline (applicable for CNG/ LPG/ Electric vehicle)

GS5.    communicate the damage caused to vehicle and its body parts

GS6.    interact with the customer/ service advisor and senior technicians

GS7.    interact with team members including colleagues in the workshop to work efficiently

GS8.    judge when to seek assistance from a superior

GS9.    plan work according to the required schedule and location

GS10. ensure that customer needs regarding the denting and body/ chassis related jobs are assessed and satisfactory service is provided

GS11. inspect damaged vehicles and assist in repairs required

GS12. inspect equipment to ensure proper working order and take any corrective actions as required

GS13. ensure that all dents which cant be repaired to be referred to superiors to take an appropriate decision

GS14. check the usefulness of shop tools to see if they are suitable for work on new models of vehicles

GS15. evaluate the information gathered from the customer report/

Assessment Guidelines:

  1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Element/ Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each Element/ PC.
  • The assessment for the theory part will be based on knowledge bank of questions created by the SSC.
  • Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS.
  • Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below).
  • Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/ training center based on these criteria.
  • To pass the Qualification Pack assessment, every trainee should score the Recommended Pass % aggregate for the QP.