Free Two Wheeler Delivery Associate Course 6 Months

Two Wheeler Delivery Associate:

Brief Job Description

A Two wheeler delivery associate also is called as pizza boy/courier boy based on the goods he delivers or a dispatch rider. Individuals at this job need to safely and quickly deliver the goods to the intended customers using two wheeler as mode of transport

Personal Attributes

This job requires the individual to drive for long and awkward hours and unpredictable schedules. Individual must be polite and dependable with the ability to remain calm and composed under stressful conditions of traffic and demanding customers.

Work effectively in a team:

Description

This NOS unit is about working effectively with colleagues, either in individuals own work group or in other work groups within organisation

Scope

This unit/task covers the following: Colleagues: Superiors

Members of own work group

People in other work groups within or outside the organisation Communicate: Face-to-face

By telephone In writing.

Elements and Performance Criteria

Effective communication

To be competent, the user/individual on the job must be able to:

PC1.   maintain clear communication with colleagues

PC2.   work with colleagues

PC3.   pass on information to colleagues in line with organisational requirements

PC4.. work in ways that show respect for colleagues

PC5.   carry out commitments made to colleagues

PC6.   let colleagues know in good time if cannot carry out commitments, explaining the reasons

PC7.          identify problems in working with colleagues and take the initiative to solve these problems

PC8.          follow the organisations policies and procedures for working with colleagues

PC9.   ability to share resources with other members as per priority of tasks

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Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. the organisations policies and procedures for working withcolleagues, role and responsibilities in relation to this

KU2. the importance of effective communication and establishing goodworking relationships with colleagues

KU3. different methods of communication and the circumstances inwhich it is appropriate to use these

KU4. benefits of developing productive working relationships withcolleagues

KU5. the importance of creating an environment of trust and mutualrespect

KU6. whether not meeting commitments, will have implications onindividuals and the organisation

KU7. different types of information that colleagues might need and theimportance of providing this information when it is required

KU8. the importance of problems, from colleagues perspective andhow to provide support, where necessary, to resolve these

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1.    complete well written work with attention to detail

GS2.    read instructions, guidelines/procedures

GS3.    listen effectively and orally communicate information

GS4.           make decisions on a suitable course of action or response

GS5.           plan and organise work to achieve targets and deadlines

GS6.           check that the work meets customer requirements

GS7.    deliver consistent and reliable service to customers

GS8.           apply problem solving approaches in different situations

GS9.           apply balanced judgements to different situations

GS10. apply good attention to detail

GS11. check that the work is complete and free from errors

GS12. get work checked by peers

GS13. work effectively in a team environment

Practice HSE and security related guidelines:

Description

This OS unit is about being aware of, communicating and taking steps towards minimizing potential hazards and dangers of accidents on the job and maintaining a clean work environment

Elements and Performance Criteria

Communicating potential accident points:

To be competent, the user/individual on the job must be able to:

PC1.     spot and report potential safety issues while driving

PC2.     follow rules and regulations laid down by transport authorities

PC3..    follow company policy and rules to avoid safety, health and environmental problems

Cleanliness and hygiene

To be competent, the user/individual on the job must be able to:

PC4..    ensure cleanliness of ambulance

PC5.     escalate issues related to cleanliness and hygiene issues to concern department

PC6..    escalate issues related to hazardous material to concerned authority internal and external

Limit damage to people/client and public

To be competent, the user/individual on the job must be able to:

PC7..    take immediate and effective action to limit the danger or damage, without increasing the danger or threat to yourself or others

PC8.     follow instructions or guidelines for limiting danger or damage in respect of equipment on board such as oxygen cylinders.

PC9.     escalate the issue immediately if you cannot deal effectively with the danger

PC10.. give clear information or instructions to others to allow them to take appropriate action

PC11.   record and report details of the danger in line with operator guidelines

PC12.   report any difficulties you have keeping to your organizations health and safety instructions or guidelines, giving full and accurate details

PC13.. check the exhaust as per the recommended guideline and ensure the ambulance is meeting the emission norms. in case not get the ambulance retuned/ adjusted.

PC14.   get the waste from routine cleaning, changed spare parts etc. disposed off as per environmental norms

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. organization’s instructions or guidelines relating to dealing with and reporting safety and emergency issues

KU2. what action you can take, and are authorized to take, to limit danger

KU3. methods of effective and appropriate communication to let others know about the safety, cleanliness and emergency situations

KU4. where and how to get help in dealing with safety and emergency situations

KU5. how to use appropriate equipment and alarm systems to limit danger

KU6. alternate routes in case of natural calamity, road construction work etc.

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Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. to effectively communicate the safety, cleanliness and emergency issues

GS2. keep all the safety equipments in an organized manner so that there is no difficulty to find them

GS3. report potential sources of danger

GS4. follow prescribed procedure to address safety and emergency issues

GS5. learn from past mistakes regarding use of safety and emergency issues

GS6. spot safety and cleanliness issues

GS7. assess impact of hazardous material, activity, incident

Communicating potential accident points:

PC1. spot and report potential safety issues while driving

PC2. follow rules and regulations laid down by transport authorities

PC3.. follow company policy and rules to avoid safety, health and environmental problems

Cleanliness and hygiene:

PC4.. ensure cleanliness of ambulance

PC5. escalate issues related to cleanliness and hygiene issues to concern department

PC6.. escalate issues related to hazardous material to concerned authority internal and external

Limit damage to people/client and public:

PC7.. take immediate and effective action to limit the danger or damage, without increasing the danger or threat to yourself or others

PC8. follow instructions or guidelines for limiting danger or damage in respect of equipment on board such as oxygen cylinders

PC9. escalate the issue immediately if you cannot deal effectively with the danger

PC10.. give clear information or instructions to others to allow them to take appropriate action

PC11. record and report details of the danger in line with operator guidelines

PC12. report any difficulties you have keeping to your organizations health and safety instructions or guidelines, giving full and accurate details.

PC13.. check the exhaust as per the recommended guideline and ensure the ambulance is meeting the emission norms. in case not get the ambulance retuned/ adjusted.

PC14. get the waste from routine cleaning, changed spare parts etc. disposed off as per environmental norms.

Assess and ensure road worthiness of the vehicle:

Description

This OS unit is about to ensure that the vehicle is road worthy for use. The individual is responsible to check the vehicle thoroughly before starting the trip.

Scope

This unit/ task covers the following: Assess the road worthiness of the vehicle as per the: Service Manual requirements

CMVR guidelines

Additional HSE requirements Technical requirements

Elements and Performance Criteria:

Vehicle road worthiness:

To be competent, the user/individual on the job must be able to:

PC1.. check that the vehicle meets basic legal and compliance related requirements as per : the organization guidelines erg rule books of STUs CMVR guidelines from MoRTH and other guidelines issued by Road Transport Authorities like RTOs any other safety, security and environmental guidelines

PC2.. check vehicle service record indicative of any history of technical defects or immediate need for servicing like oil/filter change

PC3.. record any other deviations observed during the trip

Basic technical check before the trip:

To be competent, the user/individual on the job must be able to:

PC4.. supervise and ensure all basic technical checks have been carried out as per standard organization check list /procedure

Escalation of technical problem:

To be competent, the user/individual on the job must be able to:

PC5.. report actual or possible defects to the senior driver or owner or service supervisor in enough detail so they can diagnose the problem

PC6.. In consultation with owner conclude about the road worthiness of vehicle and if found unfit to decide to use another vehicle.

Knowledge and Understanding (KU):

The individual on the job needs to know and understand:

KU1. companys policies on: road worthiness requirement; basic compliance to technical requirements and standards; safety and hazards

KU2. CMVR guidelines and other specific local regulations

KU3. organization structure

KU4. escalation procedure

Generic Skills (GS):

User/individual on the job needs to know how to:

GS1. Read and understand technical standards of vehicle operation in terms of fuel system and other control systems in vehicle.

GS2. document technical issues pertaining to vehicle

GS3. follow supervisors instructions

GS4. communicate with assistant and other personnel

GS5. when not to use the vehicle due to technical and/or compliance related issues

GS6. how to learn from past mistakes and identify potential problems

Vehicle road worthiness

PC1.. check that the vehicle meets basic legal and compliance related requirements as per : the organization guidelines erg rule books of STUs CMVR guidelines from MoRTH and other guidelines issued by Road Transport Authorities like RTOs any other safety, security and environmental guidelines

PC2.. check vehicle service record indicative of any history of technical defects or immediate need for servicing like oil/filter change

PC3.. record any other deviations observed during the trip

Basic technical check before the trip

PC4.. supervise and ensure all basic technical checks have been carried out as per standard organization check list /procedure

Escalation of technical problem

PC5.. report actual or possible defects to the senior driver or owner or service supervisor in enough detail so they can diagnose the problem

PC6.. In consultation with owner conclude about the road worthiness of vehicle and if found unfit to decide to use another vehicle.

Load / unload the materials safely:

Description

This OS unit is about the forklift driver coordinating with the shop floor personnel for safely moving the heavy raw materials, parts, assemblies, finished goods on the shop floor

Scope

The unit/ task covers the following: start up procedure for forklift

movement of the materials and placing it at its designated shop floor location parking the forklift

escalation of problems to supervisor/reporting

Elements and Performance Criteria

Start up procedure for forklift

To be competent, the user/individual on the job must be able to:

PC1..    follow the procedure for starting the forklift : fasten the seatbelt check that the park brake is engaged check that transmission control lever is in neutral position and safety locks are on(if fitted) and all attachment controls are in the neutral position check that the throttle control or accelerator pedal is pushed past any constriction that may be fitted and is in the low idle position turn the ignition switch to start the engine. If it fails to start within approximately 10 seconds, allow the starter to cool down and try again; in cold conditions pre-heating may be required check all gauges for correct operation allow the engine and components to warm up to operating temperature for approximately 5 minutes before operating. During this period operate all attachment controls checking for correct operation, unusual noises and any vibrations re-check all gauges, horn and warning lights for correct operation ensure that the area is clear of all personnel and equipment before moving drive the forklift to the desired location

Movement of materials

To be competent, the user/individual on the job must be able to:

PC2..    drive the forklift near to the storage location where the material is kept; be it at the shop floor or the stores/warehouse

PC3..    lower the forkswhile keeping the mast in upright condition

PC4..    level the fork before inserting it into the pallet

PC5..    insert the fork all the way under the material

PC6..    adjust the fork as wideas possible to fit the load and to provide a more even distribution of weight

PC7..    ensure that the material on pallets isstable, neat, cross-tied if possible and evenly distributed

PC8..    tilt loads backwards

PC9..    travel with forks as low as possible from the floor and tilted back

PC10.. match speed to driving, load and workplace conditions

PC11.. reach the designated location steering clear of any obstacles, material etc and being on the designated isles

PC12.. lower the forks as slowly as possible until the pallet touches the ground

PC13.. rest the pallet on ground and slowly start removing forks out of the pallet ensuring that the material is not being damaged

PC14.. afterwards , again lift the forks slightly above the ground and drive it back to the next destination. Take care not to meet with any obstacles as in the unladen condition the FLT balance is rear heavy

PC15.. repeat Pc1. to Pc14. till all the materials have been moved and stored at the respective locations

Parking of the forklift

To be competent, the user/individual on the job must be able to:

PC16.. once the job is over , reach the parking area and park the forklift with the forks and attachments (if any)touching the ground

PC17.. place all attachment control levers in the neutral or hold position

PC18.. do not allow lift chains to go slack, as they may jump clear of the top carrier rollers

PC19.. place the transmission and forward reverse levers into the neutral position and apply any safety locks

PC20.. apply park brake

PC21.. if it is an LPG powered forklift, turn off the fuel isolating valve as this prevents a build up of explosive gases prior to starting up again

PC22.. switch off the ignition

Escalation of problems

To be competent, the user/individual on the job must be able to:

PC23.. inform about anything that affects the normal operation of the forklift and tell the supervisor immediately

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. companys policies on: safety policies and procedures; warehouse safety standards; basic compliance to technical requirements and standards; safety and hazards

KU2. storage locations , loading unloading points (shop, despatche etc.)

KU3. maintenance responsibility ( Preventive with driver)

KU4. escalation procedures

KU5. material storage location layout of the plant

KU6. safety measures to be taken while driving the forklift

KU7. proper direction for tilting the load for safe driving on shop floor

KU8. the emergency exits and the doorways location in shop floor

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. the signboards mentioning about the safety precautions displayed on the shop floor

GS2. information written on the packaging labels of materials

GS3. shop floor personnel for guiding himproperly to lift the materials

GS4. supervisor in case of any issue observed while material loading/unloading

Start up procedure for forklift

PC1.. follow the procedure for starting the forklift : fasten the seatbelt check that the park brake is engaged check that transmission control lever is in neutral position and safety locks are on(if fitted) and all attachment controls are in the neutral position check that the throttle control or accelerator pedal is pushed past any constriction that may be fitted and is in the low idle position turn the ignition switch to start the engine. If it fails to start within approximately 10 seconds, allow the starter to cool down and try again; in cold conditions pre-heating may be required check all gauges for correct operation allow the engine and components to warm up to operating temperature for approximately 5 minutes before operating. During this period operate all attachment controls checking for correct operation, unusual noises and any vibrations re-check all gauges, horn and warning lights for correct operation ensure that the area is clear of all personnel and equipment before moving drive the forklift to the desired location.

Movement of materials

PC2.. drive the forklift near to the storage location where the material is kept; be it at the shop floor or the stores/warehouse

PC3.. lower the forkswhile keeping the mast in upright condition

PC4.. level the fork before inserting it into the pallet

PC5.. insert the fork all the way under the material

PC6.. adjust the fork as wideas possible to fit the load and to provide a more even distribution of weight

PC7.. ensure that the material on pallets isstable, neat, cross-tied if possible and evenly distributed

PC8.. tilt loads backwards.

PC9.. travel with forks as low as possible from the floor and tilted back

PC10.. match speed to driving, load and workplace conditions

PC11.. reach the designated location steering clear of any obstacles, material etc and being on the designated isles

PC12.. lower the forks as slowly as possible until the pallet touches the ground

PC13.. rest the pallet on ground and slowly start removing forks out of the pallet ensuring that the material is not being damaged

PC14.. afterwards , again lift the forks slightly above the ground and drive it back to the next destination. Take care not to meet with any obstacles as in the unladen condition the FLT balance is rear heavy.

PC15.. repeat Pc1. to Pc14. till all the materials have been moved and stored at the respective locations.

Parking of the forklift

PC16.. once the job is over , reach the parking area and park the forklift with the forks and attachments (if any)touching the ground

PC17.. place all attachment control levers in the neutral or hold position

PC18.. do not allow lift chains to go slack, as they may jump clear of the top carrier rollers

PC19.. place the transmission and forward reverse levers into the neutral position and apply any safety locks

.. apply park brake

PC21.. if it is an LPG powered forklift, turn off the fuel isolating valve as this prevents a build up of explosive gases prior to starting up again.




Assessment Guidelines:

1.   Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Element/ Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each Element/ PC.
 
2.   The assessment for the theory part will be based on knowledge bank of questions created by the SSC.
 
3.   Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS.
 
4.   Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below).
 
5.   Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/ training center based on these criteria.
 
6.   To pass the Qualification Pack assessment, every trainee should score the Recommended Pass % aggregate for the QP.
 
In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack