Free Maintenance Technician Service Workshop Course (6Months)

Maintenance Technician Service Workshop:

Brief Job Description

A Maintenance Technician maintains and manages tools and equipment used in the workshop

Personal Attributes

An individual on this job should primarily be methodological and systematic in his way of working to manage and maintain the various tools and equipments in the workshop. The individual should be systems and process oriented person to ensure adherence to proper usage of the special tools and other sophisticated equipments along with making sure that the correct calibration is done in a timely manner. The individual should be a quick decision maker to immediately identify the correct tool to perform the required maintenance & repair.

Plan and organise work to meet expected outcomes:

Scope

This unit/task covers the following:

work requirements including various activities, deliverables or work output required in the given time, maintain set quality standards

appropriate use of resources (both material / equipment’s and manpower

Elements and Performance Criteria

Work requirements including various activities within the given time and set quality standards

To be competent, the user/individual on the job must be able to:

PC1.              keep immediate work area clean and tidy

PC2.              treat confidential information as per the organisations guidelines

PC3.              work in line with organisations policies and procedures

PC4.              work within the limits of job role

PC5.              obtain guidance from appropriate people, where necessary

PC6.              ensure work meets the agreed requirements

Appropriate use of resources

To be competent, the user/individual on the job must be able to:

PC7.              establish and agree on work requirements with appropriate people

PC8.              manage time, materials and cost effectively

PC9.              use resources in a responsible manner

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1.    the organisations policies, procedures and priorities for area of work, role and responsibilities in carrying out that work

KU2.    the limits of responsibilities and when to involve others

KU3.    specific work requirements and who these must be agreed with

KU4.    the importance of having a tidy work area and how to do this

KU5.    how to prioritize workload according to urgency and importance and the benefits of this

KU6.    the organisations policies and procedures for dealing with confidential information and the importance of complying with these

KU7.    the purpose of keeping others updated with the progress of work

KU8.    who to obtain guidance from and the typical circumstances when this may be required

KU9.    the purpose and value of being flexible and adapting work plans

KU10. how to complete tasks accurately by following standard procedures

KU11. technical resources needed for work and how to obtain and use these

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1.    write in at least one language

GS2.    read instructions, guidelines/procedures

GS3.    ask for clarification and advice from appropriate persons

GS4.    communicate orally with colleagues

GS5.    make a decision on a suitable course of action appropriate for accurately completing the task within resources

GS6.    agree objectives and work requirements

GS7.    plan and organise work to achieve targets and deadlines

GS8.    deliver consistent and reliable service to customers

GS9.    check own work and ensure it meets customer requirements

GS10. anomalies to the concerned persons

GS11. analyse problems and identify work-arounds taking help from

GS12. apply own judgement to identify solutions in different situations

Work requirements including various activities within the given time and set quality standards

PC1. keep immediate work area clean and tidy

PC2. treat confidential information as per the organisations guidelines

PC3. work in line with organisations policies and procedures

PC4. work within the limits of job role

PC5. obtain guidance from appropriate people, where necessary

PC6. ensure work meets the agreed requirements

Appropriate use of resources

PC7. establish and agree on work requirements with appropriate people

PC8. manage time, materials and cost effectively

PC9. use resources in a responsible manner

Work effectively in a team:

Scope

This unit/task covers the following: Colleagues: Superiors

Members of own work group

People in other work groups within or outside the organisation Communicate: Face-to-face

By telephone In writing

Elements and Performance Criteria

Effective communication

To be competent, the user/individual on the job must be able to:

PC1.   maintain clear communication with colleagues

PC2.   work with colleagues

PC3.   pass on information to colleagues in line with organisational requirements

PC4.. work in ways that show respect for colleagues

PC5.   carry out commitments made to colleagues

PC6.   let colleagues know in good time if cannot carry out commitments, explaining the reasons

PC7.          identify problems in working with colleagues and take the initiative to solve these problems

PC8.          follow the organisations policies and procedures for working with colleagues

PC9.   ability to share resources with other members as per priority of tasks

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. the organisations policies and procedures for working withcolleagues, role and responsibilities in relation to this

KU2. the importance of effective communication and establishing goodworking relationships with colleagues

KU3. different methods of communication and the circumstances inwhich it is appropriate to use these

KU4. benefits of developing productive working relationships withcolleagues

KU5. the importance of creating an environment of trust and mutualrespect

KU6. whether not meeting commitments, will have implications onindividuals and the organisation

KU7. different types of information that colleagues might need and theimportance of providing this information when it is required

KU8. the importance of problems, from colleagues perspective andhow to provide support, where necessary, to resolve these

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1.    complete well written work with attention to detail

GS2.    read instructions, guidelines/procedures

GS3.    listen effectively and orally communicate information

GS4.           make decisions on a suitable course of action or response

GS5.           plan and organise work to achieve targets and deadlines

GS6.           check that the work meets customer requirements

GS7.    deliver consistent and reliable service to customers

GS8.           apply problem solving approaches in different situations

GS9.           apply balanced judgements to different situations

GS10. apply good attention to detail

GS11. check that the work is complete and free from errors

GS12. get work checked by peers

GS13. work effectively in a team environment

Maintain a healthy,safe and secure working environment:

Scope

This unit/task covers the following:

Resources (both material & manpower) needed to maintain a safe working environment as per the prevalent norms & government policies including emergency procedures for Illness, accidents, fires or any other reason which may involve evacuation of the premises

Elements and Performance Criteria

Resources needed to maintain a safe, secure working environment

To be competent, the user/individual on the job must be able to:

PC1.   comply with organisations current health,safety and security policies and procedures

PC2. report any identified breaches in health,safety, and security policies and procedures to the designated person

PC3.. Coordinate with other resources at the workplace to achieve the healthy, safe and secure environment for all incorporating all government norms esp. for emergency situations like fires,earthquakes etc.

PC4.   identify and correct any hazards like illness, accidents, fires or any other natural calamity safely and within the limits of individuals authority

PC5.   report any hazards outside the individuals authority to the relevant person in line with organisational procedures and warn other people who may be affected

PC6.   follow organisations emergency procedures for accidents, fires or any other natural calamity

PC7.   identify and recommend opportunities for improving health,safety, and security to the designated person

PC8.   complete all health and safety records are updates and procedures well defined

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1.    legislative requirements and organisations procedures for health, safety and security and individuals role and responsibilities in relation to this

KU2.    what is meant by a hazard, including the different types of health and safety hazards that can be found in the workplace

KU3.    how and when to report hazards

KU4.    the limits of responsibility for dealing with hazards

KU5.    the organisations emergency procedures for different emergency situations and the importance of following these

KU6.    the importance of maintaining high standards of health, safety and security

KU7.    implications that any non-compliance with health, safety and security may have on individuals and the organisation

KU8.    different types of breaches in health, safety and security and how and when to report these

KU9.    evacuation procedures for workers and visitors

KU10. how to summon medical assistance and the emergency services,where necessary

KU11. how to use the health, safety and accident reporting procedures and the importance of these

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1.    complete accurate, well written work with attention to detail

GS2.    read instructions, guidelines/procedures/rules

GS3.    listen and orally communicate information

GS4.    make decisions on a suitable course of action or response

GS5.    plan and organise work to achieve targets and deadlines

GS6.    build and maintain positive and effective relationships withcolleagues and customers

GS7.    apply problem solving approaches in different situations

GS8.    analyse data and activities

GS9.    apply balanced judgements to different situations

GS10. apply good attention to detail

GS11. check that the work is complete and free from errors

GS12. get work checked by peers

GS13. work effectively in a team environment

Maintain tools and equipment:

Scope

This unit/task covers the following:

prepare a comprehensive list of tools and equipment’s regularly used in the workshop and maintain them

manage records & documentations related to all the tools and equipment

Elements and Performance Criteria

Maintain tools & equipments used in the workshop

To be competent, the user/individual on the job must be able to:

PC1. .   manage record of tools and equipment

PC2. .   prepare a list of tools that needs to be purchased or repaired as per the OEM guidelines basis the technician workload and vehicular population

PC3. .   ensure there is no gap as per the OEM requirements basis the technician workload and vehicular population in the workshop

PC4. .   maintain the tools and equipment to be used in workshop on a daily basis

PC5. .   inspect tools and equipment to detect losses, defects, wear or breakage

PC6..     document the required timelines within which the tools/ equipments need calibration

PC7. .   calibrate the tools and equipment as per the requirement

PC8. .   document the timelines when the tools needs to be recalibrated and

PC9..     perform minor repair including lubricating parts and equipment, replacing bulbs and fuses, tightening screws and welding

PC10..   request for replacement, order or repair of major parts, tools, and equipment

PC11. . maintain proper inventory, time, budget and expenditure records of parts

PC12..   clean, wash, wax, paint and varnish (wherever required ) on various equipment, and tools

PC13..   keep equipment in a safe, clean and orderly condition

PC14..   keep time and budget records within the prescribed limit sanctioned for themaintenance of various tools and equipment

PC15..   clean, lubricate, adjust, service and maintain stationary and moving parts in power tools and equipment

PC16..   replace worn out or defective tools and equipment to maintain proper inventory

PC17..   repair or modify training aids, hand tools and equipment

PC18..   perform a regular check and scheduled maintenance for tools and equipment

PC19. . ensure that trainings organized by the OEM from time-to-time are attended and knowledge levels are upgraded (esp. in case of maintenance of the various tools including special tools)

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1.    standard operating procedures of the organisation/ dealership for inspection, servicing and repair of vehicles

KU2.    standard operating procedures of the tool or equipment manufacturer/ dealership for maintenance of tools and equipment

KU3.    documentation requirements for each procedure carried out as part of roles and responsibilities

KU4.    specific timelines for recalibration of various tools and service schedules of the various equipment

KU5.    organisational and professional code of ethics and standards of practice

KU6.    safety and health policies and regulations for the workplaceas well as for automotive trade in general (e.g. safe practices while working in pits/ under vehicles)

KU7.    the operating procedure and usage of equipment and tools at appropriate place

KU8.    the procedure and workshop protocols to be followed to order any tools and equipment or to carry out schedule maintenance

KU9.    the proper methods and procedures to be followed for maintaining and cleaning the equipment as per the guidelines of the equipment manufacturer

KU10. the instructions given by manufacturing company for maintaining tools and equipment through preventive cleaning or any other way as mentioned by the manufacturer

KU11. the maintenance of following tools and equipment : hand and power tooling specialist tool for removal/adjustment storage racks protective covers measuring devices plastics repair equipment sealing equipment adhesive equipment heating equipment welding equipment, including oxy, arc, MIG and TIG vehicle cleaning equipment service workshop manuals product manuals hydraulic breaker tooling, line oilers, filters and gauges, alternator starting motor bench testers paint mixers key cutters multi-meters load testers brake and drum lathes fuel injector cleaners ignition module test instruments

KU12. the maintenance methods such as: a. routine maintenance to tooling and equipment as per schedules b. labelling faulty tooling and equipment c. minor repairs to tooling and equipment

d. the chocking, jacking and supporting of machines on level and incline planes

KU13. the type of personal protective equipment required to carry out the maintenance safely

KU14. how to recalibrate various tools either in the workshop or from external vendors as per the manufacturer guidelines

KU15. how to operate the various equipment within the specified tolerance levels as per the guidelines and includes

KU16. the methods of gauging and assessing faults in tools and equipment

KU17. the areas for safe storage of tools and equipment

KU18. how to store the hand tools especially, sharp parts should be placed with face downward orbe placed in a sheath to avoid danger

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1.    maintain records pertaining to work schedule/ plans/ specification related to the use and maintenance of workplace tools and equipment

GS2.    write in at least one language

GS3.    read instructions regarding work schedule/ plans/ specification related to maintenance of workplace tools and equipment

GS4.    read the detailed method of using a particular tool/ equipment through the information in the catalogue

GS5.    interact with the service advisor and other technicians

GS6.    communicate the damage caused to tools and equipment to the manufacture and understand the way ti can be repaired/ replaced

GS7.    specify the corrective measures required to repair/maintain the tools and equipment

GS8.    communicate the usage of special tools or new equipment to the technicians and others using it in the workshop

GS9.    interact with team members to work efficiently

GS10. decide which tool to be issued to the technician for the specific work requirements

GS11. decide which tool or equipment needs maintenance

GS12. decide which vendor to contact for the recalibration of the tools and servicing of the equipment

GS13. plan work assigned on a daily basis and provide estimates of time required for each piece of work

GS14. schedule recalibration to be done according to the documented timelines

GS15. ensure that customer needs are assessed and service or maintance of the vehicle is done using the appropriate tools/ equipment

GS16. inspect damaged tools and equipment and decide repairs and corrective action to be undertaken

GS17. inspect equipment to ensure proper working order and take any corrective actions

GS18. evaluate the complexity of tasks to determine if any special tool is required for the repair or maintenance

GS19. evaluate the information gathered from the workshop to assess the need for any additional tools and equipment to carry out repairs

Assessment Guidelines:

1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Element/ Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each Element/ PC.

• The assessment for the theory part will be based on knowledge bank of questions created by the SSC.

• Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS.

• Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below).

• Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/ training center based on these criteria.

• To pass the Qualification Pack assessment, every trainee should score the Recommended Pass % aggregate for the QP.

• In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack.