Hotel Management Class Notes 08

Front office is the place where customers first arrive in the hotel, where they can check in at the front desk. Employees working in the front desk will also help customers with problems and complaints.

The front office in the hotel industry, also called the reception area, which the receptionist is the one who get in touch with the customers, most importantly, confirm their reservation and answering their questions.The receptionist in the front office will pick up phone calls from customers too, welcome customers and also help customers checking out at last

The sex (male/ female) employees who work in the lobby of the hotel are also part of the front office as they get in touch with customers directly. They will show customers the way and carry the luggage for them. There are different parts in the front office of a hotel, which included reception, providing services when customers asked, concierge and employees who manage with money

                                   Function Area of front Office

                               Function Area of front Office