Free Airline Ramp Executive course (6months)

Airline Ramp Executive:

 Airline ramp executive is responsible for executing the turnaround of an aircraft on ground during operations.

Brief Job Description: Airline Ramp Executive coordinates information and turnaround of an aircraft (arrival and departure).

Personal Attributes: The individual on the job Airline should have the ability to think logically, good listening and questioning skills and attention to detail and ability to prioritise workload

Safety and security procedures:

Comprehending the safety and security procedures

PC1. comply with the organisation’s safety and security policies and procedures

PC2. comply with the regulatory guidelines on safe conduct of operations and maintenance of conditions to thwart any acts of unlawful interference

PC3. report any identified breaches of safety, and security policies and procedures to the designated person

PC4. coordinate with other resources at the workplace (within and outside the organisation) to achieve safe and secure environment

PC5. identify and mitigate any Airline safety and security hazards like illness, accidents, fires or acts of unlawful interference if it falls within the limits of individual’s authority

PC6. report any hazards outside the individual’s authority to the relevant person in line with organisational procedures and regulatory guidelines

PC7. follow organisation’s emergency procedures for accidents, fires or acts of unlawful interference

PC8. identify and recommend opportunities for improving health, safety, and security to the designated person

PC9. ensure all health and safety records are updated and procedures well defined

Knowledge and Understanding

Organisational Context

KA1. hazard identification and risk management as defined Airline within the organisational policy and procedures

KA2. regulatory requirements and organisation’s procedures for Airline maintenance of safety and security standards and individual’s role and responsibilities in relation to this

KA3. how and when to report hazards

KA4. the limits of responsibility for dealing with hazards

KA5. the organisation’s emergency procedures for different emergency situations and the importance of following these

KA6. importance of maintaining high standards of safety and security KA7. implications that any non-compliance with safety and security may have on individuals and the organisation

Airline Technical Knowledge

KB1. different types of breaches of safety and security and how and when to report these

KB2. evacuation procedures for workers and passengers

KB3. how to summon medical assistance and the emergency services, where necessary

KB4. how to use the health, safety and accident reporting procedures and the importance of these

KB5. regulatory guidelines on dealing with safety and security emergencies

Core Skills/ Generic Skills

Writing Skills

The user/ individual on the job needs to know and understand how to: SA1. accurately complete a well written report in English language detailing the situations of emergency with attention to detail

Reading Skills

The user/individual on the job needs to know and understand how to: SA2. read instructions/guidelines/procedures/rules

Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to: SA3. listen to and orally communicate information with all concerned

Professional Skills

Decision Making

The user/individual on the job needs to know and understand how to: SB1. make decisions on a suitable course of action or response if permitted by the authority matrix

Plan and Organise

The user/individual on the job needs to know and understand how to: SB2. monitor efficient functioning of all activities SB3. plan and organise work to achieve targets and deadlines

Customer Centricity

The user/individual on the job needs to know and understand how to: SB4. communicate with passengers and other stake holders in a courteous manner SB5. maintain cordial work relationship

Problem Solving The user/individual on the job needs to know and understand how to: SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management SB7. identify and correct errors Analytical Thinking The user/individual on the job needs to know and understand how to: SB8. analyse best possible solutions (cost, time, effort, etc.) suited for operations Critical Thinking The user/individual on the job needs to know and understand how to: SB9. concentrate on task at hand and complete it without errors SB10. apply balanced judgments to different situations   Operate a vehicle airside Performance Criteria   Prepare the vehicle for airside use PC1. make sure that airside driving authorisation/license is appropriate and valid for the vehicle PC2. confirm that the vehicle is lit and marked according to airside driving requirements PC3. complete documents relating to using the vehicle in line with the organisation procedures Manoeuvre the vehicle airside PC4. manoeuvre the vehicle in a controlled manner in all conditions PC5. park the vehicle safely in appropriate areas in line with organisation procedures PC6. follow airside signage/ markings PC7. ensure that priority is given to moving aircraft at all times PC8. maintain a safe distance between the vehicle and aircraft at all time as defined by regulatory guidelines PC9. ensure that all doors and shutters (where relevant) are closed while driving the vehicle PC10. reverse the vehicle according to organisational and regulatory guidelines PC11. ensure constant vigilance when driving Maintain procedures and practices PC12. wear appropriate Personal Protective Equipment (PPE) while driving PC13. secure vehicle loads in line with the organisation procedures PC14. Ensure carriage of an airside driving pass or license in line with the organisation procedures and regulatory guidelines PC15. take appropriate remedial action when foreign object debris (FOD) or spillage is seen on the airfield PC16. report dangerous or unsafe practices to appropriate authority. PC17. dispose all waste products in line with the organisation procedures and regulatory guidelines PC18. provide unhindered access for emergency services at all times Comply with airside accident, hazard and emergency procedures PC19. report all airside accidents and emergencies in line with organisation’s procedures and regulatory guidelines PC20. respond to airside accidents and emergencies in line with organisation’s procedures and regulatory guidelines Knowledge and Understanding     Organisational Context KA1. organisation safety policy and procedures; basic compliance to technical requirements and standards; safety and hazards KA2. organisation structure KA3. escalation procedure Technical knowledge KB1. organisation and regulatory procedures as they may apply to airside traffic KB2. airside safety instruction KB3. airside safety areas (roads, manoeuvring areas, stands) in relation to license categories KB4. airside signs and markings KB5. aircraft crossing points KB6. airport and stand layout KB7. speed limits KB8. airside parking regulations KB9. regulations concerning reversing KB10. low visibility notification and operating procedures KB11. the effect that poor weather conditions including snow and ice, high winds, rain/surface water, lightning and heat on driving airside Core Skills/ Generic Skills Writing Skills The user/ individual on the job needs to know and understand how to: SA1. complete documents related to use of vehicle Reading Skills The user/individual on the job needs to know and understand how to: SA2. interpret airport and stand layout SA3. read airside safety instructions SA4. read airside parking regulations Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to: SA5. communicate clearly with supervisors and peers SA6. regularly communicate with all employees in the chain of activities to ensure efficient operations SA7. share best practices with peers and subordinates Professional Skills Decision Making The user/individual on the job needs to know and understand how to: SB1. understand types of faults occurring and how to deal with it Plan and Organise The user/individual on the job needs to know and understand how to: SB2. monitor efficient functioning of all activities SB3. prioritise and execute tasks in within the scheduled time limits Customer Centricity Not applicable Problem Solving The user/individual on the job needs to know and understand how to: SB4. identify trends/common causes for errors and suggest possible solutions to the supervisor / management SB5. identify and correct errors s Analytical Thinking The user/individual on the job needs to know and understand how to: SB6. take the most appropriate remedial action when hazards are identified on the airfield Critical Thinking The user/individual on the job needs to know and understand how to: SB7. concentrate on the task at hand and complete it without errors   Prepare for aircraft arrival   Performance Criteria   Prepare for aircraft arrival PC1. gather information about incoming aircraft from various stakeholders encompassing information of parking bay assigned, any special requirements such as ambulift or wheelchairs, the incoming load of passengers and cargo and mail on the flight PC2. perform a visual FOD (Foreign Object Debris) check of the proposed parking bay for the aircraft to ensure the parking area of the aircraft is free from any debris or loose object or an obstacle which can damage the aircraft PC3. ensure that the aircraft type selected in the VDGS matches the aircraft type incoming on the parking bay in case of visual docking guidance system (VDGS) PC4. ensure that all equipment and manpower including engineering technicians, loaders, cleaners, drivers are available at the parking bay of the aircraft as per the operational standards set by the organisation PC 5. coordinate as a single point of contact for various stakeholders during aircraft turnaround to provide status and information as requested by each stakeholder PC6. comply with all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manne PC7. comply with relevant safety, quality and environmental management policies, SOPs and controls to ensure a healthy and safe work environment PC8. discuss safety concerns openly and report them to the relevant supervisor Knowledge and Understanding     Organisational Context KA1. communication systems, channels and procedures KA2. policies and procedures relating to aircraft arrival KA3. baggage, load and mail unloading procedures KA4. procedures for preparing the stand/gate KA5. passenger de-boarding and boarding procedures KA6. procedures for identifying, allocating and communicating departure delays Technical knowledge KB1. knowledge/understanding of the basics of theory of flight and the limitations that apply KB2. aviation terminology and airport codes KB3. standard ground times and minimum ground times, airline precision time schedules, standard turnaround plan for airline/aircraft KB4. standard movement messages to include movement, load messages and passenger service messages; and how to interpret them KB5. Ground Service Equipment (GSE) requirements for the aircraft KB6. safe working practices on the ramp KB7. personal protective equipment required when working on the ramp KB8. time management KB9. airline or airport procedures to adopt whilst fuelling is taking place KB10. knowledge of the impact of adverse weather (high winds, icing conditions, lightning etc.) and actions to take for safe working and departure KB11. procedures for loading bulk and containers and the potential effects of incorrect loading KB12. procedures for checking the aircraft mass and balance documents to ensure that the aircraft limitations are not exceeded KB13. procedures for checking the packing and loading of dangerous goods, restricted articles and special cargo; including passenger mobility aids and live animals KB14. procedures for reporting incident/accidents/unsafe acts/near misses/breaches of security and Mandatory Occurrence Reports Core Skills/ Generic Skills Writing Skills The user/ individual on the job needs to know and understand how to: SA1. fill any forms related to aircraft arrival SA2. complete all relevant documents in line with organisation requirements Reading Skills The user/individual on the job needs to know and understand how to: SA3. read and understand organisation procedure and policies SA4. read and understand loading instructions ral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to: SA5. communicate clearly with supervisors and peers SA6. regularly communicate with all employees in the chain of activities to ensure activities are running smoothly SA7. share best practices with peers and subordinates   Professional Skills Decision Making The user/individual on the job needs to know and understand how to: SB1. coordinate information and prepare for aircraft arrival, turnaround of aircraft on stand SB2. check compliance with organisation procedures Plan and Organise The user/individual on the job needs to know and understand how to: SB3. monitor efficient functioning of all activities SB4. prioritise and execute tasks within the scheduled time limits Customer Centricity Not applicable Problem Solving The user/individual on the job needs to know and understand how to: SB5. identify trends/common causes for errors and suggest possible solutions to the supervisor / management SB6. identify and correct errors Analytical Thinking The user/individual on the job needs to know and understand how to: SB7. analyse on best possible solutions (cost, time, effort, etc.) suited for operational requirement Critical Thinking The user/individual on the job needs to know and understand how to: SB8. concentrate on task at hand and complete it without errors   Manage turnaround of aircraft at ramp Co-ordinate the turnaround of the aircraft on stand PC1. calculate any revised Estimated Time of Departure (ETD)/Targeted Off Blocks Time (TOBT) using airline ground times when an aircraft is operating off schedule as per your organisation airline procedures PC2. check for problems that could affect the revised ETD as per your organisation procedures PC3. interpret a standard movement message, decode and record on appropriate paperwork in line with organisation procedures for arriving aircraft PC4. collect any special requests from aircraft crew and ensure that these have been passed to the relevant departments as per the organisation procedures PC5. coordinate the progress of all service providers to ensure the scheduled departure time is met safely and efficiently PC6. record deficiencies in the departure process in line with organisation procedures and airline procedures PC7. complete a departure briefing with ramp and passenger staff in line with organisation procedures PC8. complete a departure briefing with aircraft operating flight deck and cabin crew in line with the organisation procedures PC9. complete all relevant documents accurately in line with the organisation procedures and timelines PC10.check and verify the loading and security of load in line with the organisation procedures PC11.check and verify the passengers boarded in line with the organisation procedures PC12.check and verify all relevant aircraft departure documents in line with the organisation procedures and regulatory guidelines PC13.update information relating to the final aircraft load to all necessary stakeholders in line with the organisation procedures PC15.record aircraft departure time and communicate to all necessary stakeholders in line with organisation procedures PC16.analyse any departure delay and allocate/recommend responsibility in line with the organisation procedures PC17.process all relevant documents in line with the organisation procedures PC18.act on and report unsafe practices on the ramp in line with organisation procedures PC19.act on and report breeches or potential breeches of security and security access points Knowledge and Understanding   Organisational Context KA1. communication systems, channels and procedures KA2. policies and procedures relating to aircraft arrival KA3. policies and procedures for airline baggage, load and mail unloading and loading KA4. procedures for preparing the stand/gate KA5. passenger boarding procedures KA6. procedures for maintaining communication with other service providers KA7. procedures for identifying, allocating and communicating departure delays Technical Knowledge KB1. knowledge/understanding of the basics of theory of flight and the limitations that apply KB2. aviation terminology used in daily operations KB3. standard ground times and minimum ground times, airline precision time schedules, standard turnaround plan for airline/aircraft KB4. standard movement messages to include movement, load messages and passenger service messages; and how to interpret them KB5. ground Service Equipment (GSE) requirements or the aircraft KB6. how to interpre t and communicate information relating to an aircraft departure KB7. the critical time pathway relating to the departments and organisation involved in the turnaround of aircraft KB8. time management KB9. knowledge of the impact of adverse weather (high winds, icing conditions, lightning etc.) and actions to take for safe working and departure KB10. procedures for checking the packing and loading of dangerous goods, restricted articles and special cargo; including passenger mobility aids and live domestic animals KB11. procedures for reporting incident / accidents / unsafe acts / near misses / breeches of security, Mandatory Occurrence Reports   Core Skills/ Generic Skills Writing Skills The user/ individual on the job needs to know and understand how to: SA1. fill any forms related to aircraft turnaround SA2. complete all relevant documents in line with organisation requirements Reading Skills The user/individual on the job needs to know and understand how to: SA3. read and understand organisation procedure and policies SA4. read and understand regulatory guidelines Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to: SA5. communicate clearly with supervisors and peers SA6. regularly communicate with all employees in the chain of activities to ensure efficient operations SA7. share best practices with peers and subordinates   Professional Skills Decision Making The user/individual on the job needs to know and understand how to: SB1. coordinate information and prepare for aircraft arrival, turnaround of aircraft on stand and departure of aircraft SB2. check conformance with organisation procedures Plan and Organise The user/individual on the job needs to know and understand how to: SB3. monitor efficient functioning of all activities SB4. prioritise and execute tasks in within the scheduled time limits Customer Centricity Not applicable Problem Solving The user/individual on the job needs to know and understand how to: SB5. identify trends/common causes for errors and suggest possible solutions to the supervisor / management SB6. identify and correct errors Analytical Thinking The user/individual on the job needs to know and understand how to: SB7. analyse on best possible solutions (cost, time, effort, etc.) suited for operations Critical Thinking The user/individual on the job needs to know and understand how to: SB8. concentrate on task at hand and complete it without errors   Take action to deal with incidents, accidents and emergencies in the aviation security environment Performance Criteria   Take action to deal with incidents, accidents and emergencies PC1. assess the probability and severity of emergency situations PC2. take action to deal with emergencies, incidents or accidents in line with its organisation’s procedures and regulatory guidelines PC3. ensure that the action planned does not increase the risk or threat to oneself and others PC4. consider the needs of others when taking action PC5. keep all the relevant and appropriate person(s) informed on action taken in line with organisation’s procedures PC6. get help from the appropriate sources in situation that are outside your own authority or ability PC7. document all actions taken to mitigate risks/ emergencies in line with organisation procedures and regulatory guidelines Knowledge and Unde rstanding   Organisational Context KA1. organisation’s procedures for dealing with and reporting emergencies, incidents or accidents   Technical Knowledge KB1. legal responsibilities when dealing with emergencies, incidents or accidents KB2. the possible emergencies, incidents or accidents an individual may have to deal with or advise colleagues on how to deal with for evacuation, passenger behaviour, illness or death, stolen property, suspect or unclaimed baggage, suspicious items, natural disasters, fires and security alerts including terrorist threats KB3. action that can be taken and the authority matrix KB4. how to take actions to deal with emergencies, incidents or accidents KB5. how to reduce as far as possible any possible risks in typical travel related emergencies, incidents or accidents KB6. effect on customer service and goodwill in emergencies, incidents or accidents Core Skills/ Generic Skills Writing Skills The user/individual on the job needs to know and understand how to: SA1. write in English language, a brief and concise report on the emergency and its handling Reading Skills The user/individual on the job needs to know and understand how to: SA2. read and understand the organisation’s policies & procedures Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to: SA3. communicate clearly with supervisors and peers SA4. communicate with passengers in a courteous manner SA5. regularly communicate with all employees in the chain of activities to ensure activities are running smoothly SA6. share best practices with peers and subordinates   Professional Skills Decision Making The user/individual on the job needs to know and understand how to: SB1. initiate action to mitigate an emergent risk/ emergency situation Plan and Organise The user/individual on the job needs to know and understand how to: SB2. monitor efficient functioning of all activities SB3. plan and organise work to achieve targets and deadlines Customer Centricity The user/individual on the job needs to know and understand how to: SB4. communicate with passengers and other stakeholders in a courteous manner SB5. maintain effective customer relationship Problem Solving The user/individual on the job needs to know and understand how to: SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management SB7. identify and correct errors Analytical Thinking The user/individual on the job needs to know and understand how to: SB8. analyse best possible solutions (cost, time, effort, etc.) suited for operations Critical Thinking The user/individual on the job needs to know and understand how to: SB9. concentrate on task at hand and complete it without errors SB10. apply balanced judgments to different situations   Work Effectively in a Team   Performance Criteria   Support the work team PC1. display courteous and helpful behavior at all times. PC2. take opportunities to enhance the level of assistance offered to colleagues. PC3. meet all reasonable requests for assistance within acceptable workplace timeframes. PC4. complete allocated tasks as required. PC5. seek assistance when difficulties arise. PC6. use questioning techniques to clarify instructions or responsibilities. PC7. identify and display a nondiscriminatory attitude in all contacts with customers and other staff members. Maintain personal presentation PC8. observe appropriate dress code and presentation as required by the workplace, job role and level of customer contact. PC9. follow personal hygiene procedures according to organisational policy and relevant legislation Develop effective work habits PC10. interpret, confirm and act on workplace information, instructions and procedures relevant to the particular task. PC11. interpret, confirm and act on legal requirements in regard to anti- discrimination, sexual harassment and bullying. PC12. ask questions to seek and clarify workplace information. PC13. plan and organise daily work routine within the scope of the job role. PC14. prioritise and complete tasks according to required timeframes. PC15. identify work and personal priorities and achieve a balance between competing priorities. Knowledge and Understanding   Organisational Context KA1. The policies and procedures relating to the job role. KA2. The value system of the organisation. KA3. Employee rights and obligations. KA4. The reporting hierarchy and escalation matrix. Technical Knowledge KB1. ask questions to identify and confirm requirements. KB2. follow routine instructions through clear and direct communication. KB3. use language and concepts appropriate to cultural differences. KB4. use and interpret non-verbal communication. KB5. the scope of information or materials required within the parameters of the job role . KB6. consequences of poor team participation on job outcomes. KB7. work health and safety requirements Core Skills/ Generic Skills Writing Skills, On the job the individual needs to be able to: SA1. complete documentation accurately. SA2. write simple reports when required. Reading Skills On the job the individual needs to be able to: SA3. read information accurately. SA4. read and interpret data sheets. Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to: SA5. listen to and orally communicate information with all concerned   Professional Skills Decision Making On the job the individual needs to be able to: SB1. make appropriate decisions regarding the responsibilities of the job role. Plan and Organise The user/individual on the job needs to know and understand how to: SB2. monitor efficient functioning of all activities SB3. plan and organise work to achieve targets and deadlines Customer Centricity The user/individual on the job needs to know and understand how to: SB4. communicate with passengers and other stakeholders in a courteous manner SB5. maintain effective work relationship Problem Solving The user/individual on the job needs to know and understand how to: SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management SB7. identify and correct errors Analytical Thinking The user/individual on the job needs to know and understand how to: SB8. analyse best possible solutions (cost, time, effort, etc.) suited for operations Critical Thinking The user/individual on the job needs to know and understand how to: SB9. concentrate on task at hand and complete it without errors SB10. apply balanced judgments to different situations        Model Curriculum Airline Ramp Executive   Follow safety and security procedures   · comprehend the organisation’s safety and security policies and procedures  comprehend the regulatory guidelines on safe conduct of operations and maintenance of conditions to thwart any acts of unlawful interference  report any identified breaches of safety, and security policies and procedures to the designated person  coordinate with other resources at the workplace (within and outside the organisation) to achieve safe and secure environment  identify and mitigate any safety and security hazards like illness, accidents, fires or acts of unlawful interference if it falls within the limits of individual’s authority  report any hazards outside the individual’s authority to the relevant person in line with organisational procedures and regulatory guidelines  follow organisation’s emergency procedures for incidents or accidents, fires or acts of unlawful interference  identify and recommend opportunities for improving health, safety, and security to the designated person  ensure completion of all health and safety records are updates and procedures well defined   Operate a vehicle airside   make sure that airside driving authorization/license is appropriate and valid to the vehicle  confirm that the vehicle is lit and marked according to airside driving requirements  complete documents relating to using the vehicle in line with the organisation procedures.  To be competent, the user/individual on the job must be able to:  maneuver the vehicle in a controlled manner in all conditions  park the vehicle safely in appropriate areas in line with organisation procedures  follow airside signage/markings   · give priority to moving aircraft at all times  maintain a safe distance between the vehicle and aircraft at all times as defined by regulatory guidelines  make sure that all doors and shutters (where relevant) are closed while driving the vehicle  reverse the vehicle according to organisational and regulatory guidelines  be constantly vigilant when driving  wear appropriate Personal Protective Equipment (PPE) while driving  secure vehicle loads in line with the organisation procedures  carry an airside driving license in line with the organisation procedures and regulatory guidelines  take appropriate remedial action when foreign object debris (FOD) or spillage is seen on the airfield/apron  report dangerous or unsafe practices to appropriate authority  get rid of all waste products in line with the organisation procedures and regulatory guidelines  provide unhindered access for emergency services at all times  report all airside incidents, accidents and emergencies in line with organisation procedures and regulatory guidelines  respond to airside incidents, accidents and emergencies in line with organisation procedures and regulatory guidelines   Prepare for aircraft arrival   gather information about incoming aircraft from various stakeholders encompassing information of parking bay assigned, any special requirements such as ambulift or wheelchairs, the incoming load of passengers and cargo and mail on the flight  perform a visual FOD (Foreign Object Debris) check of the proposed parking bay for the aircraft to ensure the parking area of the aircraft is free from any debris or loose object or an obstacle which can damage the aircraft  in case of visual docking guidance system (VDGS), ensure that the aircraft type selected in the VDGS matches the aircraft type incoming on the parking bay  ensure that all equipment and manpower including engineering technicians, loaders, cleaners, drivers are available at the parking bay of the aircraft as per the operational standards set by the organisation  be responsible for being a single point of contact for various stakeholders during aircraft turnaround to provide status and information as requested by each stakeholder  follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner  comply with relevant safety, quality and environmental management policies, SOPs and controls to ensure a healthy and safe work environment  discuss safety concerns openly and reports them to the relevant supervisor   Manage turnaround of aircraft at ramp   calculate any revised Estimated Time of Departure (ETD)/Targeted Off Blocks Time (TOBT) using airline ground times when an aircraft is operating off schedule as per your organisation airline procedures  check for problems that could affect the revi sed ETD as per your organisation procedures  receive a standard movement message, decode and record on appropriate paperwork in line with organisation procedures for arriving aircraft  collect any special requests from aircraft crew and ensure that these have been passed to the relevant departments as per the organisation procedures  monitor and coordinate the progress of all service providers to ensure the scheduled departure time is met safely and efficiently  record deficiencies in the departure process in line with organisation procedures and airline procedures  complete a departure briefing with ramp and passenger staff in line with   organisation procedures  complete a departure briefing with aircraft operating flight deck and cabin crew in line with the organisation procedures  complete all relevant documents accurately in line with the organisation procedures and timelines  check and verify the loading and security of load in line with the organisation procedures  monitor, check and verify the passengers boarded in line with the organisation p rocedures  check and verify all relevant aircraft departure documents in line with the organisation procedures and regulatory guidelines  update information relating to the final aircraft load to all necessary stakeholders in line with the organisation procedures  confirm and communicate that the aircraft is ready for departure in line with the organisation procedures  record aircraft departure time and communicate to all necessary stakeholders in line with organisation procedures  analyse any departure delay and allocate/recommend responsibility in line with the organisation procedures  process all relevant documents in line with the organisation procedures  act on and report unsafe practices on the ramp in line with organisation procedures  act on and report breeches or potential breeches of security and security access points   Take actions to deal with incidents, accidents and emergencies in the aviation security environment   · comprehend the probability and severity of emergency situations  take action to deal with emergencies, incidents or accidents in line with the organisation’s procedures and regulatory guidelines  make sure the action planned does not increase the risk or threat to self and others  consider the needs of others when taking action  keep all the relevant and appropriate person(s) informed on action taken in line with organisation’s procedures  get help from the appropriate sources   in situation(s) that are outside your own authority or ability  document all actions taken to mitigate risks/emergencies in line with organisation procedures and regulatory guidelines   Work Effectively in a Team   display courteous and helpful behaviour at all times.  take opportunities to enhance the level of assistance offered to colleagues.  meet all reasonable requests for assistance within acceptable workplace timeframes.  complete allocated tasks as required.  seek assistance when difficulties arise.  use questioning techniques to clarify instructions or responsibilities.  identify and display a non-discriminatory attitude in all contacts with customers and other staff members.  observe appropriate dress code and presentation as required by the workplace, job role and level of customer contact.  follow personal hygiene procedures according to organisational policy and relevant legislation.  interpret, confirm and act on workplace information, instructions and procedures relevant to the particular task  interpret, confirm and act on legal requirements in regard to antidiscrimination, sexual harassment and bullying.  ask questions to seek and clarify workplace information.  plan and organise daily work routine within the scope of the job role  prioritise and complete tasks according to required timeframes  identify work and personal priorities and achieve a balance between competing priorities     Guidelines for Assessment 1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC 2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC 3. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below) 4. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training center based on this criteria 5. To pass the Qualification Pack, every trainee should score a minimum of 60% in aggregate 6. The marks are allocated PC wise, however, every NOS will carry a weightage in the total marks allocated to the specific QP