Free Airline Ground Support Equipment Operator course (6months)

 Airline Ground Support Equipment Operator:

Brief Job Description: Preparing vehicle for airside use, manoeuvre the vehicle airside, maintain procedures and practices which contribute to the safety of airside traffic and apron operations.

Personal Attributes: The individual should have basic communication ability and should be responsible in order to maintain procedures. He should have the ability to work for long hours and be cautious avoid any accidents.

Safety and security procedures:

Comprehending the safety and security procedures

PC1. comply with the organisation’s safety and security policies and procedures

PC2. comply with the regulatory guidelines on safe conduct of operations and maintenance of conditions to thwart any acts of unlawful interference

PC3. report any identified breaches of safety, and security policies and procedures to the designated person

PC4. coordinate with other resources at the workplace (within and outside the organisation) to achieve safe and secure environment

PC5. identify and mitigate any safety and security hazards like illness, accidents, fires or acts of unlawful interference if it falls within the limits of individual’s authority

PC6. report any hazards outside the individual’s authority to the relevant person in line with organisational procedures and regulatory guidelines

PC7. follow organisation’s emergency procedures for accidents, fires or acts of unlawful interference

PC8. identify and recommend opportunities for improving health, safety and security to the designated person

PC9. ensure all health and safety records are updated and procedures well defined

Knowledge and Understanding

Organisational Context

KA1. hazard identification and risk management as defined within the organisational policy and procedures

KA2. regulatory requirements and organisation’s procedures for maintenance of safety and security standards and individual’s role and responsibilities in relation to this

KA3. how and when to report hazards

KA4. the limits of responsibility for dealing with hazards

KA5. the organisation’s emergency procedures for different emergency situations and the importance of following these KA6. importance of maintaining high standards of safety and security KA7. implications that any non-compliance with safety and security may

have on individuals and the organisation

Technical Knowledge

KB1. different types of breaches of safety and security and how and when to report these

KB2. evacuation procedures for workers and passengers

KB3. how to summon medical assistance and the emergency services, where necessary

KB4. how to use the health, safety and accident reporting procedures and the importance of these

KB5. regulatory guidelines on dealing with safety and security emergencies

Core Skills/ Generic Skills

Writing Skills
The user/ individual on the job needs to know and understand how to: SA1. accurately complete a well written report in English language detailing the situations of emergency with attention to detail
Reading Skills
The user/individual on the job needs to know and understand how to: SA2. read instructions/guidelines/procedures/rules
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA3. listen to and orally communicate information with all concerned

Professional Skills

decision Making
The user/individual on the job needs to know and understand how to: SB1. make decisions on a suitable course of action or response if permitted by the authority matrix
Plan and Organise
The user/individual on the job needs to know and understand how to: SB2. monitor efficient functioning of all activities SB3. plan and organise work to achieve targets and deadlines
Customer Centricity
The user/individual on the job needs to know and understand how to: SB4. communicate with passengers and other stakeholders in a courteous manner SB5. maintain cordial work relationship
Problem Solving
The user/individual on the job needs to know and understand how to: SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management SB7. identify and correct errors

Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. analyse best possible solutions (cost, time, effort, etc.) suited for operations
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB9. concentrate on task at hand and complete it without errors
SB10. apply balanced judgments to different situations
 

IATA - Ground Support Equipment - Return to Service (e-learning)






Operate a vehicle airside
Performance Criteria
 
Prepare the vehicle for airside use
PC1. ensure that airside driving authorization/ license is appropriate to the vehicle
PC2. confirm that the vehicle is lit and marked according to airside driving requirements
PC3. complete documents relating to using the vehicle in line with the organisation procedures
Manoeuvre the vehicle airside
PC4. manoeuvre the vehicle in a controlled manner in all conditions PC5. park the vehicle safely in appropriate areas in line with
organisation procedures
PC6. follow airside signage/ markings
PC7. ensure priority is given to moving aircraft at all times
PC8. maintain a safe distance between the vehicle and aircraft at all time as defined by regulatory guidelines
PC9. ensure that all doors and shutters (where relevant) are closed while driving the vehicle
PC10. reverse the vehicle according to organisational and regulatory guidelines
PC11. ensure constant vigilance when driving
Maintain procedures and practices which contribute to safety of airside traffic and apron operations
PC12. wear appropriate Personal Protective Equipment (PPE) while driving
PC13. secure vehicle loads in line with the organisation procedures PC14. carry an airside driving pass or license in line with the organisation
procedures and regulatory guidelines
PC15. take appropriate remedial action when foreign object debris (FOD) or spillage is seen on the airfield
PC16. report dangerous or unsafe practices to appropriate authority PC17. dispose all waste products in line with the organisation procedures and regulatory guidelines
PC18. provide unhindered access for emergency services at all times
Comply with airside accident, hazard and emergency procedures
PC19. report all airside accidents and emergencies in line with organisation procedures and regulatory guidelines
PC20. respond to airside accidents and emergencies in line with organisation procedures and regulatory guidelines
Knowledge and Understanding
Organisational Context
KA1. organisation safety policy and procedures; basic compliance to technical requirements and standards; safety and hazards
KA2. organisation structure
KA3. escalation procedure
Technical knowledge
KB1. organisation and regulatory procedures as they may apply to airside traffic
KB2. airside safety instruction
KB3. airside safety areas (roads, manoeuvring areas, stands) in relation to
license categories
KB4. airside signs and markings
KB5. aircraft crossing points
KB6. airport and stand layout
KB7. speed limits
KB8. airside parking regulations
KB9. regulations concerning reversing
KB10.low visibility notification and operating procedures
KB11.the effect that poor weather conditions including snow and ice, high winds, rain/surface water, lightning and heat on driving airside
 
Core Skills/ Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. complete documents related to use of vehicle
Reading Skills
The user/individual on the job needs to know and understand how to: SA2. interpret airport and stand layout
SA3. read airside safety instructions
SA4. read airside parking regulations
Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to: SA5. communicate clearly with supervisors and peers
SA6. regularly communicate with all employees in the chain of activities
to ensure efficient operations
SA7. share best practices with peers and juniors
 
Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to: SB1. understand types of faults occurring and how to deal with it
Plan and Organise
The user/individual on the job needs to know and understand how to: SB2. monitor efficient functioning of all activities
SB3. prioritise and execute tasks in within the scheduled time limits
Customer Centricity
Not applicable
Problem Solving
The user/individual on the job needs to know and understand how to:
SB4. identify trends/common causes for errors and suggest possible solutions to the supervisor / management
SB5. identify and correct errors
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB6. take the most appropriate remedial action when hazards are identified on the airside
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB7. concentrate on the task at hand and complete it without errors
 



GSE Pooling: Standardised Training Delivery? - RTITB Airside





Prestart inspection of equipment/ vehicle
 
Performance Criteria
 
Reviewing prestart inspection checklist
PC1. identify the appropriate prestart inspection checklist for the respective equipment / vehicle
PC2. perform the prestart inspection on the respective equipment/ vehicle as per the checklist
PC3. identify any defects on the equipment / vehicle and determine if the same can impact the operations of the equipment/vehicle
Recording of inspection findings
PC4. ensure that all the findings against the prestart inspection checklist are duly filled in the appropriate checklist forms
PC5. record any additional defects found beyond the prestart inspection checklist in the appropriate form in relevant detail
PC6. file the duly filled form in the manner as defined by the organisation or regulatory policies and procedures
Knowledge and Understanding
 
Organisational Context
KA1. organisation safety policy and proced ures; basic compliance to technical requirements and standards; safety and hazards
KA2. organisation structure
KA3. escalation procedure
Technical knowledge
KB1. types of equipment / vehicles in use
KB2. basic knowledge of the various operating parts of an equipment / vehicle
KB3. basic knowledge of the kinds of defects that can be observed on an equipment / vehicle
KB4. airside safety regulations
KB5. airside driving regulations
KB6. aviation security regulationsCore Skills/ Generic Skills
Writing Skills
The user/individual on the job needs to know and understand how to:
SA1. write in English language the inspection findings and defects
observed on the equipment/vehicle
Reading Skills
The user/individual on the job needs to know and understand how to: SA2. read the details of any instructions
SA3. read and understand the organisation policy & procedures
SA4. read the equipment/vehicle maintenance manual
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA5. communicate clearly with supervisors and peers
SA6. regularly communicate with all employees in the chain of activities to ensure efficient operations
SA7. share best practices with peers and juniors
 
Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to: SB1. identify if the equipment / vehicle is fit for operations
Plan and Organise
The user/individual on the job needs to know and understand how to: SB2. monitor efficient functioning of all activities
SB3. plan and organise work to achieve targets and deadlines
Customer Centricity
Not applicable
Problem Solving
The user/individual on the job needs to know and understand how to:
SB4. identify trends/common causes for errors and suggest possible solutions to the supervisor / management
SB5. identify and correct errors
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB6. take the most appropriate remedial action when hazards are identified on the airfield
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB7. concentrate on task at hand and complete it without errors
SB8. apply balanced judgments to different situations
 


Ground Support Equipment - Aircraft | Victory GSE






Post operation inspection of equipment/vehicle
Performance Criteria
 
Reviewing post operations inspection checklist
PC1. identify appropriate post operations inspection checklist for the respective equipment / vehicle
PC2. perform the post operations inspection on the respective equipment / vehicle as per the checklist
PC3. identify any defects with the equipment / vehicle and determine if the same can impact the operations of the respective equipment / vehicle
Recording of inspection findings
PC4. ensure that all the findings against the post operations inspection checklist are duly filled in the appropriate checklist forms
PC5. record any additional defects found or caused during operations or in the appropriate form in relevant detail
PC6. file the duly filled form in the manner as defined by the organisation or regulatory policies and procedures
Knowledge and Understanding
 
Organisational Context
KA1. organisation safety policy and procedures; basic compliance to technical requirements and standards; safety and hazards
KA2. organisation structure KA3. escalation procedure
Technical knowledge
KB1. types of equipment / vehicles in use
KB2. basic knowledge of the various operating parts of an equipment / vehicle
KB3. basic knowledge of the kinds of defects that can be observed on an equipment / vehicle
KB4. airside safety regulations KB5. aviation security regulations
Core Skills/ Generic Skills
Writing Skills
The user/individual on the job needs to know and understand how to:
SA1. write in English language the inspection findings and defects observed on the respective equipment / vehicle
Reading Skills
The user/individual on the job needs to know and understand how to: SA2. read the details of any instructions
SA3. read and understand the organisation policies & procedures
SA4. read the equipment maintenance manual
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA5. communicate clearly with supervisors and peers
SA6. regularly communicate with all employees in the chain of activities to ensure efficient operations
SA7. share best practices with peers and juniors
 
Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to: SB1. identify the type of fault in the equipment/ vehicle
Plan and Organise
The user/individual on the job needs to know and understand how to: SB2. monitor efficient functioning of all activities
SB3. plan and organise work to achieve targets and deadlines
Customer Centricity
Not applicable
Problem Solving
The user/individual on the job needs to know and understand how to:
SB4. identify trends/common causes for errors and suggest possible
solutions to the supervisor / management
SB5. identify and correct errors
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB6. take the most appropriate remedial action when hazards are identified on the airfield


Critical Thinking
The user/individual on the job needs to know and understand how to:
SB7. concentrate on task at hand and complete it without errors
SB8. apply balanced judgments to different situations
 
Work Effectively in a Team
Performance Criteria
 
Support the work team
PC1. display courteous and helpful behaviour at all times.
PC2. take opportunities to enhance the level of assistance offered to colleagues.
PC3. meet all reasonable requests for assistance within acceptable workplace timeframes.
PC4. complete allocated tasks as required. PC5. seek assistance when difficulties arise.
PC6. use questioning techniques to clarify instructions or responsibilities.
PC7. identify and display a nondiscriminatory attitude in all contacts with customers and other staff members
Maintain personal presentation
PC8. observe appropriate dress code and presentation as required by the workplace, job role and level of customer contact.
PC9. follow personal hygiene procedures according to organisational policy and relevant legislation
Develop effective work habits
PC10. interpret, confirm and act on workplace information, instructions and procedures relevant to the particular task.
PC11. interpret, confirm and act on legal requirements in regard to anti- discrimination, sexual harassment and bullying.
PC12. ask questions to seek and clarify workplace information.
PC13. plan and organise daily work routine within the scope of the job role.
PC14. prioritise and complete tasks according to required timeframes.
PC15. identify work and personal priorities and achieve a balance between competing priorities.
Knowledge and Understanding
 
Organisational Con text
KA1. The policies and procedures relating to the job role.
KA2. The value system of the organisation.
KA3. Employee rights and obligations.
KA4. The reporting hierarchy and escalation matrix.
Technical Knowledge
KB1. ask questions to identify and confirm requirements.
KB2. follow routine instructions through clear and direct communication. KB3. use language and concepts appropriate to cultural differences.
KB4. use and interpret non-verbal communication.
KB5. the scope of information or materials required within the parameters of the job role.
KB6. consequences of poor team participation on job outcomes. KB7. work health and safety requirements.
Core Skills/ Generic Skills
Writing Skills,
On the job the individual needs to be able to: SA1. complete documentation accurately. SA2. write simple reports when required.
Reading Skills
On the job the individual needs to be able to: SA3. read information accurately.
SA4. read and interpret data sheets.
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA5. listen to and orally communicate information with all concerned
 
Professional Skills
Decision Making
On the job the individual needs to be able to:
SB1. make appropriate decisions regarding the responsibilities of the job role.
Plan and Organise
The user/individual on the job needs to know and understand how to:
SB2. monitor efficient functioning of all activities
SB3. plan and organise work to achieve targets and deadlines
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB4. communicate with passengers and other stakeholders in a courteous manner
SB5. maintain effective work relationship
Problem Solving
The user/individual on the job needs to know and understand how to:
SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management
SB7. identify and correct errors
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. analyse best possible solutions (cost, time, effort, etc.) suited for operations
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB9. concentrate on task at hand and complete it without errors
SB10. apply balanced judgments to different situations
 
 
 
 Model Curriculum
Other Equipment Operator
 
Follow safety and security procedures
 
comprehend the organisation’s safety and security policies and procedures
 comprehend the regulatory guidelines on safe conduct of operations and maintenance of conditions to thwart any acts of unlawful interference
 report any identified breaches of safety, and security policies and procedures to the designated person
 coordinate with other resources at the workplace (within and outside the organisation) to achieve safe and secure environment
 identify and mitigate any safety and security hazards like illness, accidents, fires or acts of unlawful interference if it falls within the limits of individual’s authority
 report any hazards outside the individual’s authority to the relevant person in line with organisational procedures and regulatory guidelines
 follow organisation’s emergency procedures for accidents, fires or acts of unlawful interference
 identify and recommend opportunities for improving health, safety, and security to the designated person
 complete all health and safety records are updates and procedures well defined
 
Operate a vehicle airside
 
make sure that airside driving authorization/ license is appropriate to the vehicle
 confirm that the vehicle is lit and marked according to airside driving requirements
 complete documents relating to using the vehicle in line with the organisation procedures
 manoeuvre the vehicle in a controlled manner in all conditions
 park the vehicle safely in appropriate areas in line with organisation procedures
 
follow airside signage/ markings
· give priority to moving aircraft at all times
 maintain a safe distance between the vehicle and aircraft at all time as defined by regulatory guidelines
 make sure that all doors and shutters (where relevant) are closed while driving the vehicle
 reverse the vehicle according to organisational and regulatory guidelines
 be constantly vigilant when driving
 wear appropriate Personal Protective Equipment (PPE) while driving
 secure vehicle loads in line with the organisation procedures
 carry an airside driving pass or license in line with the organisation
 
procedures and regulatory guidelines
 take appropriate remedial action when foreign object debris (FOD) or spillage is seen on the airfield
 report dangerous or unsafe practices to appropriate authority
 get rid of all waste products in line with the organisation procedures and regulatory guidelines
 provide unhindered access for emergency services at all times
 report all airside accidents and emergencies in line with organisation procedures and regulatory guidelines
 respond to airside accidents and emergencies in line with organisation procedures and regulatory guidelines
 
Prestart inspection of equipment/ vehicle
 
· identify the appropriate prestart inspection checklist for the respective equipment / vehicle
 perform the prestart inspection on the respective equipment/ vehicle as per the checklist
 identify any defects on the equipment / vehicle and determine if the same can impact the operations of the equipment/vehicle
 ensure that all the findings against the prestart inspection checklist are duly filled in the appropriate checklist forms
 record any additional defects found beyond the prestart inspection
 
checklist in the appropriate form in relevant detail
 file the duly filled form in the manner as defined by the organisation or regulatory policies and procedures
 
Post operation inspection of equipment/ vehicle
 
identify appropriate post operations inspection checklist for the respective equipment / vehicle
 perform the post operations inspection on the respective equipment / vehicle as per the checklist
 identify any defects with the equipment / vehicle and determine if the same can impact the operations of the respective equipment / vehicle
 ensure that all the findings against the post operations inspection checklist are duly filled in the appropriate checklist forms
 record any additional defects found or caused during operations or in the appropriate form in relevant detail
 file the duly filled form in the manner as defined by the organisation or regulatory policies and procedures
 
Work Effectively in a Team
 
display courteous and helpful behaviour at all times.
 take opportunities to enhance the level of assistance offered to colleagues.
 meet all reasonable requests for assistance within acceptable workplace timeframes.
 complete allocated tasks as required.
 seek assistance when difficulties arise.
 use questioning techniques to clarify instructions or responsibilities.
 identify and display a non-discriminatory attitude in all contacts with customers and other staff members.
 observe appropriate dress code and presentation as required by the workplace, job role and level of customer contact.
 follow personal hygiene procedures according to organisational policy and relevant legislation.
 interpret, confirm and act on workplace information, instructions and procedures relevant to the particu lar task
 
interpret, confirm and act on legal requirements in regard to antidiscrimination, sexual harassment and bullying.
 ask questions to seek and clarify workplace information.
 plan and organise daily work routine within the scope of the job role
 prioritise and complete tasks according to required timeframes
 identify work and personal priorities and achieve a balance between competing priorities
 
 
Unique equipment used;
 General purpose 2,3 & 4 four wheeler vehicles
 Diesel/Petrol generator sets
 UPS & Power control systems
 Personal protective equipment (PPE) (consisting of safety jacket & safety shoes
 
 
Guidelines for Assessment
1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC
2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC
3. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below)
4. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training center based on this criteria
5. To pass the Qualification Pack, every trainee should score a minimum of 50% in aggregate
6. The marks are allocated PC wise, however, every NOS will carry a weightage in the total marks allocated to the specific QP