Free Two Wheeler Delivery Associate Course 6 Months
Two Wheeler Delivery Associate:
Brief Job Description
A Two wheeler delivery associate also is called as pizza boy/courier boy based on the goods he delivers or a dispatch rider. Individuals at this job need to safely and quickly deliver the goods to the intended customers using two wheeler as mode of transport
Personal Attributes
This job requires the individual to drive for long and awkward hours and unpredictable schedules. Individual must be polite and dependable with the ability to remain calm and composed under stressful conditions of traffic and demanding customers.
Work effectively in a team:
Description
This NOS unit is about working effectively with colleagues, either in individuals own work group or in other work groups within organisation
Scope
This unit/task covers the following: Colleagues: Superiors
Members of own work group
People in other work groups within or outside the organisation Communicate: Face-to-face
By telephone In writing.
Elements and Performance Criteria
Effective communication
To be competent, the user/individual on the job must be able to:
PC1. maintain clear communication with colleagues
PC2. work with colleagues
PC3. pass on information to colleagues in line with organisational requirements
PC4.. work in ways that show respect for colleagues
PC5. carry out commitments made to colleagues
PC6. let colleagues know in good time if cannot carry out commitments, explaining the reasons
PC7. identify problems in working with colleagues and take the initiative to solve these problems
PC8. follow the organisations policies and procedures for working with colleagues
PC9. ability to share resources with other members as per priority of tasks
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. the organisations policies and procedures for working withcolleagues, role and responsibilities in relation to this
KU2. the importance of effective communication and establishing goodworking relationships with colleagues
KU3. different methods of communication and the circumstances inwhich it is appropriate to use these
KU4. benefits of developing productive working relationships withcolleagues
KU5. the importance of creating an environment of trust and mutualrespect
KU6. whether not meeting commitments, will have implications onindividuals and the organisation
KU7. different types of information that colleagues might need and theimportance of providing this information when it is required
KU8. the importance of problems, from colleagues perspective andhow to provide support, where necessary, to resolve these
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. complete well written work with attention to detail
GS2. read instructions, guidelines/procedures
GS3. listen effectively and orally communicate information
GS4. make decisions on a suitable course of action or response
GS5. plan and organise work to achieve targets and deadlines
GS6. check that the work meets customer requirements
GS7. deliver consistent and reliable service to customers
GS8. apply problem solving approaches in different situations
GS9. apply balanced judgements to different situations
GS10. apply good attention to detail
GS11. check that the work is complete and free from errors
GS12. get work checked by peers
GS13. work effectively in a team environment
Practice HSE and security related guidelines:
Description
This OS unit is about being aware of, communicating and taking steps towards minimizing potential hazards and dangers of accidents on the job and maintaining a clean work environment
Elements and Performance Criteria
Communicating potential accident points:
To be competent, the user/individual on the job must be able to:
PC1. spot and report potential safety issues while driving
PC2. follow rules and regulations laid down by transport authorities
PC3.. follow company policy and rules to avoid safety, health and environmental problems
Cleanliness and hygiene
To be competent, the user/individual on the job must be able to:
PC4.. ensure cleanliness of ambulance
PC5. escalate issues related to cleanliness and hygiene issues to concern department
PC6.. escalate issues related to hazardous material to concerned authority internal and external
Limit damage to people/client and public
To be competent, the user/individual on the job must be able to:
PC7.. take immediate and effective action to limit the danger or damage, without increasing the danger or threat to yourself or others
PC8. follow instructions or guidelines for limiting danger or damage in respect of equipment on board such as oxygen cylinders.
PC9. escalate the issue immediately if you cannot deal effectively with the danger
PC10.. give clear information or instructions to others to allow them to take appropriate action
PC11. record and report details of the danger in line with operator guidelines
PC12. report any difficulties you have keeping to your organizations health and safety instructions or guidelines, giving full and accurate details
PC13.. check the exhaust as per the recommended guideline and ensure the ambulance is meeting the emission norms. in case not get the ambulance retuned/ adjusted.
PC14. get the waste from routine cleaning, changed spare parts etc. disposed off as per environmental norms
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. organization’s instructions or guidelines relating to dealing with and reporting safety and emergency issues
KU2. what action you can take, and are authorized to take, to limit danger
KU3. methods of effective and appropriate communication to let others know about the safety, cleanliness and emergency situations
KU4. where and how to get help in dealing with safety and emergency situations
KU5. how to use appropriate equipment and alarm systems to limit danger
KU6. alternate routes in case of natural calamity, road construction work etc.
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. to effectively communicate the safety, cleanliness and emergency issues
GS2. keep all the safety equipments in an organized manner so that there is no difficulty to find them
GS3. report potential sources of danger
GS4. follow prescribed procedure to address safety and emergency issues
GS5. learn from past mistakes regarding use of safety and emergency issues
GS6. spot safety and cleanliness issues
GS7. assess impact of hazardous material, activity, incident
Communicating potential accident points:
PC1. spot and report potential safety issues while driving
PC2. follow rules and regulations laid down by transport authorities
PC3.. follow company policy and rules to avoid safety, health and environmental problems
Cleanliness and hygiene:
PC4.. ensure cleanliness of ambulance
PC5. escalate issues related to cleanliness and hygiene issues to concern department
PC6.. escalate issues related to hazardous material to concerned authority internal and external
Limit damage to people/client and public:
PC7.. take immediate and effective action to limit the danger or damage, without increasing the danger or threat to yourself or others
PC8. follow instructions or guidelines for limiting danger or damage in respect of equipment on board such as oxygen cylinders
PC9. escalate the issue immediately if you cannot deal effectively with the danger
PC10.. give clear information or instructions to others to allow them to take appropriate action
PC11. record and report details of the danger in line with operator guidelines
PC12. report any difficulties you have keeping to your organizations health and safety instructions or guidelines, giving full and accurate details.
PC13.. check the exhaust as per the recommended guideline and ensure the ambulance is meeting the emission norms. in case not get the ambulance retuned/ adjusted.
PC14. get the waste from routine cleaning, changed spare parts etc. disposed off as per environmental norms.
Assess and ensure road worthiness of the vehicle:
Description
This OS unit is about to ensure that the vehicle is road worthy for use. The individual is responsible to check the vehicle thoroughly before starting the trip.
Scope
This unit/ task covers the following: Assess the road worthiness of the vehicle as per the: Service Manual requirements
CMVR guidelines
Additional HSE requirements Technical requirements
Elements and Performance Criteria:
Vehicle road worthiness:
To be competent, the user/individual on the job must be able to:
PC1.. check that the vehicle meets basic legal and compliance related requirements as per : the organization guidelines erg rule books of STUs CMVR guidelines from MoRTH and other guidelines issued by Road Transport Authorities like RTOs any other safety, security and environmental guidelines
PC2.. check vehicle service record indicative of any history of technical defects or immediate need for servicing like oil/filter change
PC3.. record any other deviations observed during the trip
Basic technical check before the trip:
To be competent, the user/individual on the job must be able to:
PC4.. supervise and ensure all basic technical checks have been carried out as per standard organization check list /procedure
Escalation of technical problem:
To be competent, the user/individual on the job must be able to:
PC5.. report actual or possible defects to the senior driver or owner or service supervisor in enough detail so they can diagnose the problem
PC6.. In consultation with owner conclude about the road worthiness of vehicle and if found unfit to decide to use another vehicle.
Knowledge and Understanding (KU):
The individual on the job needs to know and understand:
KU1. companys policies on: road worthiness requirement; basic compliance to technical requirements and standards; safety and hazards
KU2. CMVR guidelines and other specific local regulations
KU3. organization structure
KU4. escalation procedure
Generic Skills (GS):
User/individual on the job needs to know how to:
GS1. Read and understand technical standards of vehicle operation in terms of fuel system and other control systems in vehicle.
GS2. document technical issues pertaining to vehicle
GS3. follow supervisors instructions
GS4. communicate with assistant and other personnel
GS5. when not to use the vehicle due to technical and/or compliance related issues
GS6. how to learn from past mistakes and identify potential problems
Vehicle road worthiness
PC1.. check that the vehicle meets basic legal and compliance related requirements as per : the organization guidelines erg rule books of STUs CMVR guidelines from MoRTH and other guidelines issued by Road Transport Authorities like RTOs any other safety, security and environmental guidelines
PC2.. check vehicle service record indicative of any history of technical defects or immediate need for servicing like oil/filter change
PC3.. record any other deviations observed during the trip
Basic technical check before the trip
PC4.. supervise and ensure all basic technical checks have been carried out as per standard organization check list /procedure
Escalation of technical problem
PC5.. report actual or possible defects to the senior driver or owner or service supervisor in enough detail so they can diagnose the problem
PC6.. In consultation with owner conclude about the road worthiness of vehicle and if found unfit to decide to use another vehicle.
Load / unload the materials safely:
Description
This OS unit is about the forklift driver coordinating with the shop floor personnel for safely moving the heavy raw materials, parts, assemblies, finished goods on the shop floor
Scope
The unit/ task covers the following: start up procedure for forklift
movement of the materials and placing it at its designated shop floor location parking the forklift
escalation of problems to supervisor/reporting
Elements and Performance Criteria
Start up procedure for forklift
To be competent, the user/individual on the job must be able to:
PC1.. follow the procedure for starting the forklift : fasten the seatbelt check that the park brake is engaged check that transmission control lever is in neutral position and safety locks are on(if fitted) and all attachment controls are in the neutral position check that the throttle control or accelerator pedal is pushed past any constriction that may be fitted and is in the low idle position turn the ignition switch to start the engine. If it fails to start within approximately 10 seconds, allow the starter to cool down and try again; in cold conditions pre-heating may be required check all gauges for correct operation allow the engine and components to warm up to operating temperature for approximately 5 minutes before operating. During this period operate all attachment controls checking for correct operation, unusual noises and any vibrations re-check all gauges, horn and warning lights for correct operation ensure that the area is clear of all personnel and equipment before moving drive the forklift to the desired location
Movement of materials
To be competent, the user/individual on the job must be able to:
PC2.. drive the forklift near to the storage location where the material is kept; be it at the shop floor or the stores/warehouse
PC3.. lower the forkswhile keeping the mast in upright condition
PC4.. level the fork before inserting it into the pallet
PC5.. insert the fork all the way under the material
PC6.. adjust the fork as wideas possible to fit the load and to provide a more even distribution of weight
PC7.. ensure that the material on pallets isstable, neat, cross-tied if possible and evenly distributed
PC8.. tilt loads backwards
PC9.. travel with forks as low as possible from the floor and tilted back
PC10.. match speed to driving, load and workplace conditions
PC11.. reach the designated location steering clear of any obstacles, material etc and being on the designated isles
PC12.. lower the forks as slowly as possible until the pallet touches the ground
PC13.. rest the pallet on ground and slowly start removing forks out of the pallet ensuring that the material is not being damaged
PC14.. afterwards , again lift the forks slightly above the ground and drive it back to the next destination. Take care not to meet with any obstacles as in the unladen condition the FLT balance is rear heavy
PC15.. repeat Pc1. to Pc14. till all the materials have been moved and stored at the respective locations
Parking of the forklift
To be competent, the user/individual on the job must be able to:
PC16.. once the job is over , reach the parking area and park the forklift with the forks and attachments (if any)touching the ground
PC17.. place all attachment control levers in the neutral or hold position
PC18.. do not allow lift chains to go slack, as they may jump clear of the top carrier rollers
PC19.. place the transmission and forward reverse levers into the neutral position and apply any safety locks
PC20.. apply park brake
PC21.. if it is an LPG powered forklift, turn off the fuel isolating valve as this prevents a build up of explosive gases prior to starting up again
PC22.. switch off the ignition
Escalation of problems
To be competent, the user/individual on the job must be able to:
PC23.. inform about anything that affects the normal operation of the forklift and tell the supervisor immediately
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. companys policies on: safety policies and procedures; warehouse safety standards; basic compliance to technical requirements and standards; safety and hazards
KU2. storage locations , loading unloading points (shop, despatche etc.)
KU3. maintenance responsibility ( Preventive with driver)
KU4. escalation procedures
KU5. material storage location layout of the plant
KU6. safety measures to be taken while driving the forklift
KU7. proper direction for tilting the load for safe driving on shop floor
KU8. the emergency exits and the doorways location in shop floor
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. the signboards mentioning about the safety precautions displayed on the shop floor
GS2. information written on the packaging labels of materials
GS3. shop floor personnel for guiding himproperly to lift the materials
GS4. supervisor in case of any issue observed while material loading/unloading
Start up procedure for forklift
PC1.. follow the procedure for starting the forklift : fasten the seatbelt check that the park brake is engaged check that transmission control lever is in neutral position and safety locks are on(if fitted) and all attachment controls are in the neutral position check that the throttle control or accelerator pedal is pushed past any constriction that may be fitted and is in the low idle position turn the ignition switch to start the engine. If it fails to start within approximately 10 seconds, allow the starter to cool down and try again; in cold conditions pre-heating may be required check all gauges for correct operation allow the engine and components to warm up to operating temperature for approximately 5 minutes before operating. During this period operate all attachment controls checking for correct operation, unusual noises and any vibrations re-check all gauges, horn and warning lights for correct operation ensure that the area is clear of all personnel and equipment before moving drive the forklift to the desired location.
Movement of materials
PC2.. drive the forklift near to the storage location where the material is kept; be it at the shop floor or the stores/warehouse
PC3.. lower the forkswhile keeping the mast in upright condition
PC4.. level the fork before inserting it into the pallet
PC5.. insert the fork all the way under the material
PC6.. adjust the fork as wideas possible to fit the load and to provide a more even distribution of weight
PC7.. ensure that the material on pallets isstable, neat, cross-tied if possible and evenly distributed
PC8.. tilt loads backwards.
PC9.. travel with forks as low as possible from the floor and tilted back
PC10.. match speed to driving, load and workplace conditions
PC11.. reach the designated location steering clear of any obstacles, material etc and being on the designated isles
PC12.. lower the forks as slowly as possible until the pallet touches the ground
PC13.. rest the pallet on ground and slowly start removing forks out of the pallet ensuring that the material is not being damaged
PC14.. afterwards , again lift the forks slightly above the ground and drive it back to the next destination. Take care not to meet with any obstacles as in the unladen condition the FLT balance is rear heavy.
PC15.. repeat Pc1. to Pc14. till all the materials have been moved and stored at the respective locations.
Parking of the forklift
PC16.. once the job is over , reach the parking area and park the forklift with the forks and attachments (if any)touching the ground
PC17.. place all attachment control levers in the neutral or hold position
PC18.. do not allow lift chains to go slack, as they may jump clear of the top carrier rollers
PC19.. place the transmission and forward reverse levers into the neutral position and apply any safety locks
.. apply park brake
| PC21.. if it is an LPG powered forklift, turn off the fuel isolating valve as this prevents a build up of explosive gases prior to starting up again. Assessment Guidelines: 1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Element/ Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each Element/ PC. 2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC. 3. Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS. 4. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below). 5. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/ training center based on these criteria. 6. To pass the Qualification Pack assessment, every trainee should score the Recommended Pass % aggregate for the QP. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack |
