Accessory Fitter:

Brief Job Description

An Accessory Fitter is responsible for installing and fitting vehicle accessories including vehicle exterior, interior, media and entertainment and security related accessories depending on vehicle type and model.

Personal Attributes

An individual on this job should be willing to work for long hours as a part of the team supporting the sales process especially on days of high number of deliveries. The individual should have good understanding of vehicle accessories with the key features along with the utility of the accessory. The individual should have basic understanding of the technical aspects of the vehicle to avoid any damage while fitting the accessories (esp. items like glass and other fittings)

automotive  Accessory Fitter

Plan and organise work to meet expected outcomes:

Description

This NOS unit is about planning and organising an individuals work in order to complete it to the required standards on time.

Scope

This unit/task covers the following:

work requirements including various activities, deliverables or work output required in the given time, maintain set quality standards

appropriate use of resources (both material / equipment’s and manpower

Elements and Performance Criteria

Work requirements including various activities within the given time and set quality standards

To be competent, the user/individual on the job must be able to:

PC1.                keep immediate work area clean and tidy

PC2.                treat confidential information as per the organisations guidelines

PC3.                work in line with organisations policies and procedures

PC4.                 work within the limits of job role

PC5.                 obtain guidance from appropriate people, where necessary

PC6.                 ensure work meets the agreed requirements

Appropriate use of resources

To be competent, the user/individual on the job must be able to:

PC7.                 establish and agree on work requirements with appropriate people

PC8.                manage time, materials and cost effectively

PC9.                use resources in a responsible manner

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1.     the organisations policies, procedures and priorities for area of work, role and responsibilities in carrying out that work

KU2.     the limits of responsibilities and when to involve others

KU3.     specific work requirements and who these must be agreed with

KU4.     the importance of having a tidy work area and how to do this

KU5.     how to prioritize workload according to urgency and importance and the benefits of this

KU6.    the organisations policies and procedures for dealing with confidential information and the importance of complying with these

KU7.     the purpose of keeping others updated with the progress of work

KU8.    who to obtain guidance from and the typical circumstances when this may be required

KU9.     the purpose and value of being flexible and adapting work plans KU10. how to complete tasks accurately by following standard procedures KU11. technical resources needed for work and how to obtain and use these

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1.    write in at least one language

GS2.     read instructions, guidelines/procedures

GS3.     ask for clarification and advice from appropriate persons

GS4.     communicate orally with colleagues

GS5.    make a decision on a suitable course of action appropriate for accurately completing the task within resources

GS6.     agree objectives and work requirements

GS7.    plan and organise work to achieve targets and deadlines

GS8.     deliver consistent and reliable service to customers

GS9.     check own work and ensure it meets customer requirements

GS10. anomalies to the concerned persons

GS11.  analyse problems and identify work-arounds taking help from

GS12.  apply own judgement to identify solutions in different situations

Work effectively in a team:

Description

This NOS unit is about working effectively with colleagues, either in individuals own work group or in other work groups within organisation

Scope

This unit/task covers the following: Colleagues: Superiors

Members of own work group

People in other work groups within or outside the organisation Communicate: Face-to-face

By telephone In writing

Elements and Performance Criteria

Effective communication

To be competent, the user/individual on the job must be able to:

PC1.    maintain clear communication with colleagues

PC2.    work with colleagues

PC3.    pass on information to colleagues in line with organisational requirements

PC4.. work in ways that show respect for colleagues

PC5.   carry out commitments made to colleagues

PC6.   let colleagues know in good time if cannot carry out commitments, explaining the reasons PC7.    identify problems in working with colleagues and take the initiative to solve these problems PC8.  follow the organisations policies and procedures for working with colleagues

PC9.    ability to share resources with other members as per priority of tasks

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. the organisations policies and procedures for working withcolleagues, role and responsibilities in relation to this

KU2. the importance of effective communication and establishing goodworking relationships with colleagues

KU3. different methods of communication and the circumstances inwhich it is appropriate to use these

KU4.  benefits of developing productive working relationships withcolleagues

KU5.  the importance of creating an environment of trust and mutualrespect

KU6.  whether not meeting commitments, will have implications onindividuals and the organisation

KU7. different types of information that colleagues might need and theimportance of providing this information when it is required

KU8. the importance of problems, from colleagues perspective andhow to provide support, where necessary, to resolve these

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1.     complete well written work with attention to detail

GS2.     read instructions, guidelines/procedures

GS3.     listen effectively and orally communicate information

GS4. make decisions on a suitable course of action or response

GS5.      plan and organise work to achieve targets and deadlines

GS6.  check that the work meets customer requirements

GS7.     deliver consistent and reliable service to customers

GS8.    apply problem solving approaches in different situations

GS9.        apply balanced judgements  to  different  situations

GS10. apply good attention to detail

GS11. check that the work is complete and free from errors

GS12. get work checked by peers

GS13.  work effectively in a team environment

Maintain a healthy,safe and secure working environment:

Description

This NOS unit is about monitoring the working environment and making sure it meets requirements for health, safety and security

Scope

This unit/task covers the following:

Resources (both material & manpower) needed to maintain a safe working environment as per the prevalent norms & government policies including emergency procedures for Illness, accidents, fires or any other reason which may involve evacuation of the premises

Elements and Performance Criteria

Resources needed to maintain a safe, secure working environment

To be competent, the user/individual on the job must be able to:

PC1.   comply with organisations current health,safety and security policies and procedures

PC2. report any identified breaches in health,safety, and security policies and procedures to the designated person

PC3.. Coordinate with other resources at the workplace to achieve the healthy, safe and secure environment for all incorporating all government norms esp. for emergency situations like fires,earthquakes etc.

PC4.   identify and correct any hazards like illness, accidents, fires or any other natural calamity safely and within the limits of individuals authority

PC5.   report any hazards outside the individuals authority to the relevant person in line with organisational procedures and warn other people who may be affected

PC6.    follow organisations emergency procedures for accidents, fires or any other natural calamity

PC7.    identify and recommend opportunities for improving health,safety, and security to the designated person

PC8.   complete all health and safety records are updates and procedures well defined

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1.    legislative requirements and organisations procedures for health, safety and security and individuals role and responsibilities in relation to this

KU2.    what is meant by a hazard, including the different types of health and safety hazards that can be found in the workplace

KU3.     how and when to report hazards

KU4.    the limits of responsibility for dealing with hazards

KU5.    the organisations emergency procedures for different emergency situations and the importance of following these

KU6.     the importance of maintaining high standards of health, safety and security

KU7.     implications that any non-compliance with health, safety and security may have on individuals and the organisation

KU8.     different types of breaches in health, safety and security and how and when to report these

KU9.     evacuation procedures for workers and visitors

KU10.  how to summon medical assistance and the emergency services,where necessary

KU11.  how to use the health, safety and accident reporting procedures and the importance of these

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1.     complete accurate, well written work with attention to detail

GS2.     read instructions, guidelines/procedures/rules

GS3.    listen and orally communicate information

GS4.     make decisions on a suitable course of action or response

GS5.    plan and organise work to achieve targets and deadlines

GS6.    build and maintain positive and effective relationships withcolleagues and customers

GS7.    apply problem solving approaches in different situations

GS8.    analyse data and activities

GS9.    apply balanced judgements to different situations

GS10. apply good attention to detail

GS11. check that the work is complete and free from errors

GS12. get work checked by peers

GS13.  work effectively in a team environment

Install and fit vehicle accessories:

Description

This NOS unit is about an individual installing and fitting the required vehicle accessories including vehicle exterior, interior, media and entertainment and security related accessories depending on the vehicle type and model.

Scope

This unit/task covers the following:

identify the right accessory and method of fitment for installation on the vehicle and supporting things required for the correct fitment

install and fit accessories as per the customer requirements

Elements and Performance Criteria

Install fit the correct accessories for the vehicle

To be competent, the user/individual on the job must be able to:

PC1..    understand the specifications related to the various accessories appropriate for the particular brand and make of the vehicle

PC2..    follow standard operating procedures during the actual fitment of the accessories in the vehicle as specified by the oem

PC3..    review the sales card and understand the right kind of accessory that needs to be fitted as per the customer demand

PC4..     install and fit following accessories such as: exterior accessories including – alloy wheels – bull bar canopies – driving lights – grille and mud guards (including chrome grilles) – park assist – rear spoiler – roof racks and attachments – side steps – towing kits – vehicle body protectors (exterior) – carbon fiber bonnet louvers and boot lid finisher – mirror covers – side power vents – door mirrors – polished exhaust tailpipe finisher – styled valve caps- tyre valve cap – various types of light on the exterior (including disco lights) – reflector and fog lights – wiper arm, wiper blade – wood steering handle- door edge guard- luggage carrier/ladder/spare tyre hold down/ski-carrier vehicle protection accessories including – paint protection – leather care – body coat – car covers interior accessories including- seat covers- air refresher (perfume)- cargo management – first aid kits – mats – reversing camera

– leather topped gear selector – luggage compartment accessories (including mat cover) – antenna and booster cable – curtains – lamps inside for reading, LED Brake, Stop and working lights – steering wheel cover – gear knob – sun shades, sun visor – drink holder and cigarette lighter – power window – solar window film audio-visual and navigation accessories including- satellite navigation and follow me navigation system – in-car telephone – headrest mounted hanger – audio-visual equipment(including LCD TV screen) – entertainment & media accessories (like music system, speaker units, subwoofers, amplifiers, bluetooth, speakerphone – gaming consoles security related accessories including – remote/central locking – steering, gear locks and other anti-theft locks – various sensors like parking/reversing sensors – GPS vehicle tracking systems – safety alarms – other vehicle security accessories (including technology enable electronics accessories like car alarm systems, anti-theft locks, central door lock)

PC5..     splice wires with knives or cutting pliers and solder connections to fit various types of accessories

PC6..     cut openings and drill holes for fitting accessories or use any other method to fit the various types of accessories (both internal & external)

PC7..    diagnose and repair problems with new technologically advanced electronic equipment in the vehicle (including the ones in sound, navigation, communication, and security)

PC8..     remove old and damaged parts and clean surrounding areas on vehicles

PC9..    remove and re-install parts to fit accessories

PC10.. balancing wheels and tyres using static and electronic equipment (in case of any accessory which needs to be fitted on the wheel)

PC11.. ask for help from a superior in case of a new accessory (fitment process not clear) which needs to be fitted

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1.    standard operating procedures to be followed while fitting all accessories

KU2.     standard schedules and checklists recommended by the oem before and after the fitment of the accessory

KU3.     standard operating procedures recommended by the oem/ dealership for using tools and equipment used for the accessory fitment

KU4.     any recommended changes/ refreshes in the process of fitment for the latest accessories for particular model/ brand of vehicle

KU5.     documentation requirements for each procedure carried out as part of roles and responsibilities as specified by oem for fitment of the accessory

KU6.    organisational and professional code of ethics and standards of practice

KU7.    safety, health and environmental policies and regulations for the workplace as well as automotive trade in general (e.g. safe working practices below the vehicle)

KU8.     right brand/ make/ variant of accessories available for a particular vehicle model as specified by the respective OEM (e.g. advance GPS system might require more power to operate which while being connected to the battery, which may drain/ or reduce battery life and hence a lower variant of the GPS system would be recommended for entry level cars and hence the higher variant should not be installed)

KU9.     install and fit following accessories such as: exterior accessories including – alloy wheels – bull bar canopies – driving lights – grille and mud guards (including chrome grilles) – park assist – rear spoiler – roof racks and attachments – side steps – towing kits – vehicle body protectors (exterior) – carbon fiber bonnet louvers and boot lid finisher – mirror covers – side power vents – door mirrors – polished exhaust tailpipe finisher – styled valve caps- tyre valve cap – various types of light on the exterior (including disco lights) – reflector and fog lights – wiper arm, wiper blade – wood steering handle- door edge guard- luggage carrier/ladder/spare tyre hold down/ski-carrier vehicle protection accessories including – paint protection – leather care – body coat – car covers interior accessories including- seat covers- air refresher (perfume)- cargo management – first aid kits – mats – reversing camera – leather topped gear selector – luggage compartment accessories (including mat cover) – antenna and booster cable – curtains – lamps inside for reading, LED Brake, Stop and working lights – steering wheel cover – gear knob – sun shades, sun visor – drink holder and cigarette lighter – power window – solar window film audio-visual and navigation accessories including- satellite navigation and follow me navigation system – in-car telephone – headrest mounted hanger – audio-visual equipment(including LCD TV screen) – entertainment & media accessories (like music system, speaker units, subwoofers, amplifiers, bluetooth, speakerphone – gaming consoles security related accessories including – remote/central locking – steering, gear locks and other anti-theft locks – various sensors like parking/reversing sensors – GPS vehicle tracking systems – safety alarms – other vehicle security accessories (including technology enable electronics accessories like car alarm systems, anti-theft locks, central door lock)

KU10. how to use and operate the electrical drills and routers to fit in the accessories

KU11. how to remove and re-install vehicle parts

KU12. balancing wheels and tyres using static and electronic equipment (in case of any accessory which needs to be fitted on the wheel)

KU13. how to fit the various newly launched technologically advanced accessories having complex electronics/ electrical aggregates as per the prescribed process in the accessory manual/ recommended by the oem

KU14. precautions to be taken to ensure the following while fitting the accessories to avoid damage to any other vehicle aggregate

KU15. precautions to be taken to ensure the following while working (including specific precautions to be taken when working with alternative fuel/ hybrid vehicles): no damage to the electrical

/ other advanced systems (in case of hybrid/ electrical vehicles) no damage to the vehicle on which work is being done along with other vehicles parked besides no damage to vehicle components sub-assemblies and other systems no contact with hazardous material

KU16. when to ask for assistance from a superior

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1.     create documentation required on the job (includingwork sheets, etc.) regarding the overall process of accessory fitment in the vehicle

GS2.    assist in maintaining appropriate accessories record and the fitment history in the various model/ variant of the vehicle

GS3.   write in at least one language

GS4.     read work orders for the fitment of accessories as per the customer preferences

GS5.    read various accessories specifications and the recommended oem vehicles on which the accessories can be fitted

GS6.    read the process of fitment of technologically advanced new accessory launched as per the guidelines given in the accessory manual

GS7.     read policies and regulations pertinent to the job, including oem guidelines, health and safety instructions etc

GS8.    clearly communicate workplace information and ideas with colleagues (verbal & non-verbal)

GS9.     interact with sales and other support staff function to understand the exact customer requirements regarding the accessory fitment

GS10. interact and communicate directly with the customers (if necessary) during the customized fitment of the accessory to understand their preferences with regards to colour/ make/ model/ variant of the required accessory

GS11. interact with various stakeholders in case any additional accessory needs to be fitted/ or existing accessory needs to be replaces with another variant (e.g. sometimes the customer would want different alloy wheels/ stereo system/ lcd from the one that is fitted after it has been fitted as it doesnt match with his expectations while it was shown as a standalone accessory, which needs to be then replaced with a another variant)

GS12. analyse information and evaluate results to choose the best solution and solve problems related to accessory fitting

GS13. decide on the most cost and time effective way to fit all the accessories as per the customer preferences (e.g. in case of multiple accessories to be fitted, choose the way which minimised the effort taken like interior accessories on the dashboard can all be fitted together)

GS14. decide when to contact superior in case of any discrepancy in the machine used to fit accessories

GS15. plan work according to the required schedule and location

GS16. plan a visual and mechanical check on the accessory for insuring that its damage free

GS17. plan and organise the schedule to complete work on the vehicle timely so that the vehicle can be delivered as per the schedule

GS18. ensure that customers requirements with respect to the accessories are assessed and they are installed in a proper manner

GS19. ensure information regarding the adequate care to be taken with respect to the accessory is timely communicated to the customer so that the accessory is maintained properly

GS20. follow up with the sales team on any unfavourable feedback received from customer regarding the fitment and performance of the accessory

GS21. suggest alternatives to the customer in case the required accessory is unavailable or not suited for the vehicle

GS22. refer problems outside area of responsibility to appropriate person (e.g. unavailability of a particular variant/ colour of accessory, convey to the spare parts/ accessory procurement team)

GS23. analyse and interpret interior and exterior dimensions of car for accurate measurements and accessories fitment

GS24.  assess the oem vehicle and take appropriate judgement on the correct brand/ make/ variant of the accessory that needs to be fitted on the vehicle so that there is no mismatch as specified by the respective oem(e.g. advance gps system might require more power to operate which while being connected to the battery, which may drain/ or reduce battery life and hence a lower variant of the gps system would be recommended for entry level cars and hence the higher variant should not be installed)

GS25. use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

GS26. use the existing knowledge and specification of various available accessories to decide the correct and most convenient method of installing them keeping the ease of installation and durability (long life) of the accessory in mind (e.g. if alloy wheels are to be installed, then they should be installed in such a way that it ensures longer life for the vehicles)

Assessment Guidelines:

  1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Element/ Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each Element/ PC.
  • The assessment for the theory part will be based on knowledge bank of questions created by the SSC.
  • Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS.
  • Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below).
  • Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/ training center based on these criteria.
  • To pass the Qualification Pack assessment, every trainee should score the Recommended Pass % aggregate for the QP.

In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack