Liquid Transport Operator (1 year diploma)

Liquid Transport Operator click here

Brief Job Description: The individual operates liquid cargo trucks and is
responsible for safe carriage and delivery of the liquid cargo. S/he should be able
to maintain the vehicle and its documentation as required and assist in
loading/unloading process.

Liquid Transport Operator (1 year diploma)

Qualifications Pack for Liquid Transport Operator

Electives

Elective 1: Gaseous Product Transport
The unit is about operating tankers for gaseous products like Liquefied petroleum
gas (LPG), Compressed natural gas (CNG), Propane, etc. S/he would be
responsible for maintaining the vehicle, required licenses, its fitness and safe
carriage of the cargo

Elective 2: Chemical and POL Transport
The unit is about operating tankers for liquid Petroleum, Oil, & Lubricants (POL)
and chemical products like petrol, diesel etc. S/he would be responsible for
maintaining the vehicle, required licenses, its fitness and safe carriage of the
cargo

Elective 3: Edible Oil Transport
The unit is about operating tankers for edible oils. S/he would be responsible for
maintaining the vehicle, required licenses, hygiene certifications and its fitness
and safe carriage of the cargo

Options

Option 1: Transport Coordination
The individual is responsible for transport coordination, consignment tracking
and assist in transport consolidation

Personal Attributes:
The job holder should be medically and physically fit to operate liquid transport
vehicles. S/he should be observant and diligent in safe transportation and
delivery of cargo.

Description
Core Skills/Generic
Skills
Core Skills or Generic Skills are a group of skills that are key to learning and
working in today’s world. These skills are typically needed in any work
environment. In the context of the NOS, these include communication related
skills that are applicable to most job roles.

Function
Function is an activity necessary for achieving the key purpose of the sector,
occupation, or area of work, which can be carried out by a person or a group
of persons. Functions are identified through functional analysis and form the
basis of NOS.

Job role Job role defines a unique set of functions that together form a unique
employment opportunity in an organization.
Knowledge and Understanding
Knowledge and Understanding are statements which together specify the
technical, generic, professional and organizational specific knowledge that an
individual needs in order to perform to the required standard.

National Occupational
Standards (NOS) NOS are Occupational Standards which apply uniquely in the Indian context
Electives
Electives are NOS/set of NOS that are identified by the sector as contributive
to specialization in a job role. There may be multiple electives within a QP for
each specialized job role. Trainees must select atleast one elective for the
successful completion of a QP with Electives

Options
Options are NOS/set of NOS that are identified by the sector as additional
skills. there may be multiple options within a QP. It is not mandatory to select
any of the options to complete a QP with Options.
Unit Code Unit code is a unique identifier for an Occupational Standard, which is
denoted by an ‘N’

Unit Title Unit title gives a clear overall statement about what the incumbent should be
able to do.
Occupation Occupation is a set of job roles, which perform similar/related set of functions
in an industry.

Organisational Context
Organisational Context includes the way the organization is structured and
how it operates, including the extent of operative knowledge managers have
of their relevant areas of responsibility.
Performance Criteria Performance Criteria are statements that together specify the standard of
performance required when carrying out a task.

Qualifications
Pack(QP)
Qualifications Pack comprises the set of NOS, together with the educational,
training and other criteria required to perform a job role. A Qualifications
Pack is assigned a unique qualification pack code.

Qualifications Pack
Code
Qualifications Pack Code is a unique reference code that identifies a
qualifications pack.
Scope Scope is the set of statements specifying the range of variables that an
individual may have to deal with in carrying out the function which have a

critical impact on the quality of performance required.

Sector
Sector is a conglomeration of different business operations having similar
businesses and interests. It may also be defined as a distinct subset of the
economy whose components share similar characteristics and interests.
Sub-Sector Sub-sector is derived from a further breakdown based on the characteristics
and interests of its components.

Sub-functions Sub-functions are sub-activities essential to fulfil the achieving the objectives
of the function.
Technical Knowledge Technical Knowledge is the specific knowledge needed to accomplish specific
designated responsibilities

Description
CNG Compressed natural gas
ERP Enterprise resource planning
FTL Full Truckload
GPS Global Positioning System
HMV Heavy Motor Vehicle

ISCO International Standard Classification of Occupations
LPG Liquefied petroleum gas
LTL Less Than Truckload
NCO National Classification Of Occupations
NHAI National Highways Authority of India
NOS National Occupational Standards
NSQC National Skills Qualifications Committee
NSQF National Skills Qualifications Framework
OS Occupational Standards

OSHA Occupational Safety and Health Administration
PC Performance Criteria
PGA Partnering Government Agencies
POL Petroleum, Oil, & Lubricants
PPE Personal Protective Equipment
QP Qualifications Pack
SOPs Standard Operating Procedures
SSC Sector Skill Council

Operate and maintain liquid transport vehicle
Description This unit is about operating and maintaining liquid transport vehicles
Scope This unit/task covers the following:
• Maintain vehicle documentation
• Operate and monitor transport vehicle
• Coordinate in case of emergencies and accidents
• Assist in tanker cleaning and maintenance

Range: Liquid transport vehicle, standard documentation templates, Standard
Operating Procedures (SOP), worksheets, computer, projector, stationery, etc.
Performance Criteria(PC) w.r.t. the scope
Element Performance Criteria
Maintain vehicle
documentation

To be competent, the user/ individual must be able to:
PC1. check the validity of commercial vehicle driving license, chemical transport
license, hazardous goods transport licence and other statutory requirement
for the operator
PC2. check that vehicle registration, commercial permit, liquid cargo permit,
insurance, fire extinguisher license, etc. are valid and originals are present

PC3. check that product transport authorization documents indicating nature of
product, authorization for transport, pick and drop locations, certifications
from Partnering Government Agencies (PGAs), etc. are valid
PC4. coordinate with transport supervisor/ coordinator of the transporter and
supply firm to resolve discrepancies if any
Operate and monitor
transport vehicle

To be competent, the user/ individual must be able to:
PC5. monitor the vehicle performance in terms of Global Positioning System (GPS)
functioning, tyre pressure, engine issues, leakages/pilferage from the tank
during transportation
PC6. transport cargo as per defined norms and SOP following speed limits, routes,
etc.

Coordinate in case of
emergencies
To be competent, the user/ individual must be able to:
PC7. inform the transport company, supplier and destination on the assigned
helpline numbers in case of any leakage or accidents

PC8. follow instructions from the quick response team to fix or minimise leakage
or drive the vehicle to nearest authorised centre
PC9. wait for first response team from relevant authorities such as National
Highways Authority of India (NHAI), Police, Supplier, etc. for assessment of
damage or leakage

Assist in tanker
cleaning and
maintenance
To be competent, the user/ individual must be able to:
PC10. assist in tank cleaning as per SOP
PC11. check vehicle for fitness, repairs, damages, service requirements and inform

the supervisor as and when required
PC12. inform supervisor regarding renewal of fitness certification of vehicle, spare &
consumable change periodically

Knowledge and understanding (K)
A. Organizational
context
(Knowledge of the
company /
organization and
its processes)

The individual on the job needs to know and understand:
KA1. organizational procedures and SOPs for tasks at hand, documentation policy
and emergency responses
KA2. security and safety procedures to be followed
KA3. reporting structure of the organization and the supplier for escalation of
issues

KA4. risk and impact of not following defined procedures/work instructions
KA5. coding system followed for different type of liquids and their distress codes
B. Technical knowledge
The individual on the job needs to know and understand:
KB1. different type of trucks, their layout, controls, cargo tank construction and
compartmentalization

KB2. using fire extinguisher and protocols for emergencies
KB3. driving commercial vehicles, norms with respect to liquid transports,
hazardous transports
KB4. documentation and license requirements for driver and vehicle
KB5. procedure and SOP for checking the vehicle during transits and routine stops
KB6. handling and emergency procedures for hazardous cargo

Skills (S)
A. Core skills/
generic skills
Reading skills
The user/individual on the job needs to know how to read:
SA1. written instructions
SA2. vehcile documents, licences, transport documents
SA3. checklists

Writing skills
The user/individual on the job needs to know how to write:
SA4. damage reports
SA5. update travel logs

Oral communication (listening and speaking skills)
The user/individual on the job needs to know how to:
SA6. communicate with transport coordinators at the transporter, supplier and
reciever units
SA7. communicate with NHAI, Police and other emergency response teams

B. Professional skills Decision making
The user/individual on the job needs to know how to:
SB1. decide and identify leakages if any
SB2. identify damage or abnormalities in vehcile or tanks during transit

SB3. decide when to escalate issues

Plan and organize
The user/individual on the job needs to know how to:
SB4. plan and coordinate between teams to achieve joint goals.
SB5. maintain punctuality and respond in a timely manner
SB6. prioritize and execute tasks based on checklist and priorty requirements
SB7. do a check of activity completion

Customer centricity
The user/individual on the job needs to know how to:
SB8. adhere to the assigned timelines
SB9. address the urgency regarding shipments and emergencies

Problem solving
The user/individual on the job needs to know how to:
SB10. anticipate requirement for fixing small leaks
SB11. anticipate documentation and license expiry in advance and coordinate for
renewal

Analytical thinking
The user/individual on the job needs to know how to:
SB12. assess when to take breaks to minimise travel times, wear and tear and
fatigue
SB13. assess the vehcile parts for damages, wear and tear and leakages during
transit

Critical thinking
The user/individual on the job needs to know and understand how to:
SB14. identify if there is a leakage or fracture
SB15. identify if there is a discrepancy in the transport documents

Assist in loading/unloading of cargo
Description This unit is about assisting in loading/unloading of cargo
Scope This unit/task covers the following:
• Assist in loading operations
• Assist in unloading operations
Range: Liquid transport vehicle, loading/unloading pumps and related equipment,
Standard Operating Procedures (SOP), worksheets, computer, projector, stationery
etc.

Performance Criteria(PC) w.r.t. the scope
Element Performance Criteria
Assist in loading
operations
To be competent, the user/ individual must be able to:
PC1. assist in physical verification of the vehicle with respect to fitness of
equipment, tyres, tank, etc. prior to loading

PC2. check the weight of the unloaded vehicle on the weigh bridge
PC3. wear the requisite Personal Protective Equipment (PPEs) and be alert during
loading operations, monitoring the volume of cargo loaded
PC4. connect the pipes, open valves, swipe for loading the pre-set volume, monitor
nozzle and valve connection, place the pipe back post filling

PC5. check and verify the seal on the cargo tank post loading
PC6. collect the requisite dispatch documents for transportation
Assist in unloading
operations

To be competent, the user/ individual must be able to:
PC7. park the vehicle in unloading queue, and coordinate for conducting the
sample check on the liquid cargo
PC8. assist in connecting the pipe to valve, operate the valves/controls and unload
the cargo

PC9. wear the requisite PPEs required for unloading operation
PC10. check the weight of the unloaded vehicle on the weigh bridge
PC11. collect documentation for volume of cargo unloaded

Knowledge and understanding (K)
A. Organizational
context
(Knowledge of the
company /
organization and
its processes)

KA4. risk and impact of not following defined procedures/work instructions
KA5. coding system followed for different type of liquids and their distress codes

B. Technical knowledge
The individual on the job needs to know and understand:
KB1. different type of trucks, their layout, controls, cargo tank construction and

compartmentalization
KB2. using fire extinguisher and protocols for emergencies
KB3. driving commercial vehicles, norms with respect to liquid transports,
hazardous transports

The user/individual on the job needs to know how to read:
SA1. written instructions
SA2. vehcile documents, licences, transport documents
SA3. checklists
Writing skills

The user/individual on the job needs to know how to write:
SA4. damage reports
SA5. update travel logs
Oral communication (listening and speaking skills)
The user/individual on the job needs to know how to:
SA6. communicate with transport coordinators at the transporter, supplier and
reciever units

SA7. communicate with National Highways Authority of India (NHAI), Police and
other emergency response teams
D. Professional skills Decision making
The user/individual on the job needs to know how to:
SB1. identify leakages from valve and nozel during loading/unloading
SB2. Identify residual cargo in the tanker
SB3. Identify emergency situations during loading/unloading

Plan and organize
The user/individual on the job needs to know how to:
SB4. plan and coordinate between teams to achieve joint goals.
SB5. maintain punctuality and respond in a timely manner
SB6. prioritize and execute tasks based on checklist and priorty requirements
SB7. do a check of activity completion

Customer centricity
The user/individual on the job needs to know how to:
SB8. adhere to the assigned timelines
SB9. address the urgency regarding shipments and emergencies

Problem solving
The user/individual on the job needs to know how to:

SB10. anticipate requirement for fixing small leaks
SB11. anticipate residual cargo in tanker and ways to extract it

Analytical thinking
The user/individual on the job needs to know how to:
SB12. assess the unloaded and load vehcile weights to estimate loaded cargo

Critical thinking
The user/individual on the job needs to know and understand how to:
SB13. identify if there is a leakage or fracture
SB14. identify emergency situations during loading/unloading

Transportation of gaseous products
Description This unit is about transport of LPG and other gas based cargo
Scope This unit/task covers the following:
• Assist in loading/unloading
• Monitor cargo during transports and cater to emergencies
Range: Gaseous product transport vehicle, loading/unloading pumps and related
equipment, Standard Operating Procedures (SOP), worksheets, computer, projector,
stationery etc.

Performance Criteria(PC) w.r.t. the scope
Element Performance Criteria
Assist in
loading/unloading
To be competent, the user/ individual must be able to:
PC1. check the vehicle fitness and tanker pressure before loading/unloading
PC2. wear the requisite Personal Protective Equipment (PPEs) and be alert during
loading/unloading operations coordinate with the helper in monitoring valve
pressure, seals and pipelines during loading/ unloading operation

PC3. check the valve meter and seal post loading
PC4. open the water valve, inbuilt fire extinguisher gas valve and raise terminal
alarm in case of any sparks for fire risks, as per defined SOPs
PC5. take reading and confirmation on volume of cargo loaded and collect
requisite transport documents
Monitor during
transport and cater
to emergencies

To be competent, the user/ individual must be able to:
PC6. monitor the valves for leakage, and pressure changes during regular transit
stops
PC7. operate vehicle as per pre-set norms of timing and speed as per instructions
of the loading coordinator
PC8. earth the vehicle using conductive strips to prevent build up of static
electricity and use fire extinguisher as required

PC9. ensure flame control devices in exhaust pipes are operational
PC10. communicate any leakage, accidents, etc. to the helpline of the supplier as
well as the transporter and take precautionary action as instructed in
accordance to SOPs
PC11. coordinating with local authorities to secure the area in case of accidents,
when carrying hazardous cargo

Knowledge and understanding (K)
A. Organizational context (Knowledge of the company /organization and its processes)

KA3. reporting structure of the organization and the supplier for escalation of
issues
KA4. risk and impact of not following defined procedures/work instructions
KA5. coding system followed for different type of liquids and their distress codes

B. Technical knowledge
The individual on the job needs to know and understand:
KB1. different type of trucks, their layout, controls, cargo tank construction and
compartmentalization
KB2. using fire extinguisher and protocols for emergencies
KB3. driving commercial vehicles, norms with respect to liquid transports,
hazardous transports

KB4. documentation and license requirements for driver and vehicle
KB5. procedure and SOP for checking the vehicle during transits and routine stops
KB6. handling and emergency procedures for hazardous cargo
Skills (S)
C. Core skills/ generic
skills
Reading skills
The user/individual on the job needs to know how to read:
SA1. written instructions
SA2. vehicle documents, licenses, transport documents
SA3. pressure valves and nozzle meters
SA4. checklists

Writing skills
The user/individual on the job needs to know how to write:
SA5. damage reports
SA6. update travel logs
Oral communication (listening and speaking skills)
The user/individual on the job needs to know how to:
SA7. communicate with transport coordinators at the transporter, supplier and
receiver units

SA8. communicate with National Highways Authority of India (NHAI), Police and
other emergency response teams
D. Professional skills Decision making
The user/individual on the job needs to know how to:
SB1. decide and identify leakages if any
SB2. identify damage or abnormalities in vehicle or tanks during transit
SB3. decide when to escalate issues

Plan and organize
The user/individual on the job needs to know how to:
SB4. plan and coordinate between teams to achieve joint goals.
SB5. maintain punctuality and respond in a timely manner
SB6. prioritize and execute tasks based on checklist and priority requirements
SB7. do a check of activity completion

Customer centricity
The user/individual on the job needs to know how to:
SB8. adhere to the assigned timelines
SB9. address the urgency regarding shipments and emergencies

Analytical thinking
The user/individual on the job needs to know how to:
SB12. assess when to take breaks to minimize travel times, wear and tear and
fatigue
SB13. assess the vehicle parts for damages, wear and tear and leakages during
transit

Transportation of chemical and POL products
Description This unit is about operating checmical and POL transport vehicles
Scope This unit/task covers the following:
• Assist in loading/unloading
• Monitor cargo and cater to emergencies
Range: Chemical and POL product transport vehicle, loading/unloading pumps and
related equipment, Standard Operating Procedures (SOP), worksheets, computer,
projector, stationery etc.

Performance Criteria(PC) w.r.t. the scope
Element Performance Criteria
Assist in
loading/unloading
To be competent, the user/ individual must be able to:
PC1. get the tanker weighed and checked for fitness prior to loading/unloading and
collect acknowledgement

PC2. wear the requisite Personal Protective Equipment (PPEs) required for
loading/unloading operations and stay alert during the process
PC3. open the water valve, inbuilt fire extinguisher gas valve and raise terminal
alarm in case of any sparks for fire risks, as per defined SOPs
PC4. take reading and confirmation on volume of cargo loaded/unloaded and
collect requisite transport documents
Monitor cargo and
cater to emergencies

To be competent, the user/ individual must be able to:
PC5. monitor the tank valves for leakage and fractures during regular transit stops
PC6. communicate any leakage, accidents, etc. to the helpline of the supplier as
well as the transporter and take precautionary action as instructed in
accordance to SOPs

PC7. take precautionary measures of moving the tanker to the nearest safe
extraction point, in case of leakage
PC8. coordinating with local authorities to secure the area in case of accidents,
when carrying hazardous cargo

Knowledge and understanding (K)
A. Organizational
context
(Knowledge of the
company /
organization and
its processes)

KA4. risk and impact of not following defined procedures/work instructions
KA5. coding system followed for different type of liquids and their distress codes

KB4. documentation and license requirements for driver and vehicle
KB5. procedure and SOP for checking the vehicle during transits and routine stops
KB6. handling and emergency procedures for hazardous cargo
Skills (S)
C. Core skills/ generic
skills
Reading skills
The user/individual on the job needs to know how to read:
SA1. written instructions
SA2. vehicle documents, licenses, transport documents
SA3. nozzle meters
SA4. checklists

Writing skills
The user/individual on the job needs to know how to write:
SA5. damage reports
SA6. update travel logs

Oral communication (listening and speaking skills)
The user/individual on the job needs to know how to:
SA7. communicate with transport coordinators at the transporter, supplier and
receiver units
SA8. communicate with National Highways Authority of India (NHAI), Police and
other emergency response teams

C. Professional skills Decision making
The user/individual on the job needs to know how to:
SB1. decide and identify leakages if any
SB2. identify damage or abnormalities in vehicle or tanks during transit
SB3. decide when to escalate issues

Plan and organize
The user/individual on the job needs to know how to:
SB4. plan and coordinate between teams to achieve joint goals.
SB5. maintain punctuality and respond in a timely manner
SB6. prioritize and execute tasks based on checklist and priority requirements
SB7. do a check of activity completion

Customer centricity
The user/individual on the job needs to know how to:
SB8. adhere to the assigned timelines
SB9. address the urgency regarding shipments and emergencies

Transportation of edible oil products
Description This unit is about operating transporting vehicles for edible oil
Scope This unit/task covers the following:
• Assist in loading/unloading
• Monitor cargo and cater to emergencies
Range: Edible oil transport vehicle, loading/unloading pumps and related equipment,
Standard Operating Procedures (SOP), worksheets, computer, projector, stationery
etc.

PC2. wear the requisite Personal Protective Equipment (PPEs) be alert during
loading/unloading operations monitoring the volume loaded
PC3. take reading and confirmation on volume of cargo loaded and collect
requisite transport documents

Maintain the vehicle
for edible oil
transports
To be competent, the user/ individual must be able to:
PC4. check that the inert gas layer around the tank for purity is intact
PC5. check that only edible oil transport trucks are used for transportation
PC6. check that the tanker walls are well painted and it is not in contact with
bronze, copper, brass, other adulterants

PC7. communicate any leakage, accidents, etc. to the helpline of the supplier as
well as the transporter and take precautionary action as instructed in
accordance to SOPs
PC8. take precautionary measures of moving the tanker to the nearest safe
extraction point, in case of leakage
PC9. coordinating with local authorities to secure the area in case of accidents

Knowledge and understanding (K)
A. Organizational
context
(Knowledge of the
company /
organization and
its processes)

KA4. risk and impact of not following defined procedures/work instructions
KA5. coding system followed for different type of liquids and their distress codes

Transportation of edible oil products

B. Technical
knowledge
The individual on the job needs to know and understand:
KB1. different type of trucks, their layout, controls, cargo tank construction and
compartmentalization
KB2. using fire extinguisher and protocols for emergencies
KB3. tank cleaning and hygiene requirements and certifications
KB4. driving commercial vehicles, norms with respect to liquid transports,
hazardous transports

KB5. documentation and license requirements for driver and vehicle
KB6. procedure and SOP for checking the vehicle during transits and routine stops
KB7. handling and emergency procedures for hazardous cargo
Skills (S)
C. Core skills/ generic
skills
Reading skills
The user/individual on the job needs to know how to read:
SA1. written instructions

SA2. vehicle documents, licenses, transport documents
SA3. nozzle meters
SA4. checklists
Writing skills
The user/individual on the job needs to know how to write:
SA5. damage reports
SA6. update travel logs
Oral communication (listening and speaking skills)
The user/individual on the job needs to know how to:
SA7. communicate with transport coordinators at the transporter, supplier and
receiver units

SA8. communicate with National Highways Authority of India (NHAI), Police and
other emergency response teams
D. Professional skills Decision making
The user/individual on the job needs to know how to:
SB1. decide and identify leakages if any
SB2. identify damage or abnormalities in vehicle or tanks during transit
SB3. decide when to escalate issues

Plan and organize
The user/individual on the job needs to know how to:
SB4. plan and coordinate between teams to achieve joint goals.
SB5. maintain punctuality and respond in a timely manner
SB6. prioritize and execute tasks based on checklist and priority requirements
SB7. do a check of activity completion

Customer centricity
The user/individual on the job needs to know how to:
SB8. adhere to the assigned timelines

SB9. address the urgency regarding shipments and emergencies

Problem solving
The user/individual on the job needs to know how to:
SB10. anticipate requirement for fixing small leaks
SB11. anticipate documentation and license expiry in advance and coordinate for
renewal
Analytical thinking
The user/individual on the job needs to know how to:
SB12. assess when to take breaks to minimize travel times, wear and tear and
fatigue
SB13. assess the vehicle parts for damages, wear and tear and leakages during
transit

Critical thinking
The user/individual on the job needs to know and understand how to:
SB14. identify if there is a leakage or fracture
SB15. identify if there is a discrepancy in the transport documents

Transport consolidation and consignment tracking
Description This unit is about consolidating the shipment and conducting follow up
Scope This unit/task covers the following:
• Obtain schedule and make consolidation plan
• Verify incoming orders and consolidate deliveries
• Coordinate with trucking companies
• Consignment tracking

Range: Scheduling software, Standard Operating Procedures (SOP), scheduling
documentation, Microsoft office, Enterprise resource planning (ERP) and Global
Positioning System (GPS)

Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria
Obtain schedule and
make consolidation
plan

To be competent, the user/ individual must be able to:
PC1. obtain the schedule for trucks due to arrive for the day at the
hub/consolidation station
PC2. note capacities of each truck and the available capacity based on load
PC3. obtain list of orders that are to be routed from current hub/consolidation
station

PC4. prepare detailed schedule and unloading/ loading plan for all the trucks
scheduled to depart the same day/next day
PC5. determine carrier truck for each order/load based on capacity and destination
of the out bound truck
PC6. prepare chart for consolidating incoming loads into the respective trucks for
delivery

PC7. coordinate with transport coordinator and warehouse in-charge to ensure
truck consolidation plan is as per original shipment plan
Verify incoming
orders and
consolidate deliveries
To be competent, the user/ individual must be able to:
PC8. check that all the cargo to be loaded is arranged in loading bay in adherence
to consolidation chart

PC9. verify all trucks are on-time, note any delays in arrivals and update schedule
accordingly
PC10. obtain verifications from unloading/loading supervisors on various loads
PC11. check for any errors/damages in goods and report the same to manager or
head office

PC12. check goods for any hazardous material and follow appropriate handling
techniques if required
PC13. consult with driver on costs incurred on trip so far and verify the costs against
the analyzed budget

PC14. approve loading/ unloading activities once order and items are verified and
instruct loaders / loading supervisor on moving various loads to respective
truck for final delivery
PC15. check that all items are unloaded and loaded as per the consolidation chart
prepared

PC16. instruct drivers on destinations for deliveries as per schedule and clarify any
queries or on the job challenges faced
PC17. coordinate with head office to ensure all necessary documentation is
available with the truck driver
PC18. report delayed deliveries due to late arrival or underutilization of vehicle
capacity to head office and follow instructions given
Coordinate with
trucking companies

To be competent, the user/ individual must be able to:
PC19. determine optimal routes for trucks
PC20. contact the concerned person in the trucking companies, explain needs, make
new bookings and arrange to have the new orders picked up
PC21. discuss any concerns regarding consignments already underway and have
them addressed

PC22. liaise with transport company representatives in case of any issues
Review consignments
that are underway
To be competent, the user/ individual must be able to:
PC23. review the position of all on-going consignments and coordinate with driver
or trucking companies in critical cases or continuous defaults

PC24. update tracking information for each order so that it can be tracked by the
consignment tracking executive
PC25. note any common issues faced by most trucks In order to identify possible
solutions
PC26. contact local authorities and request their assistance if needed
PC27. log the issue and follow up with the driver to ensure that the transport of the
consignment has resumed
PC28. update information on the estimated delivery time of the consignment
accordingly to the supervisor
PC29. inform client representative in case of delays, discrepancies, etc.

Knowledge and Understanding (K)
A. Organizational
Context
(Knowledge of the
company /
organization and
its processes)
The individual on the job needs to know:
KA1. organizational procedures

KA2. types of documentation in organization
KA3. organization policy of data maintenance, recording and handling
KA4. company’s customers, suppliers and their requirements
KA5. organization fee and charges structure
KA6. records and log books to be maintained and the importance of the same
KA7. company’s material movement policy
KA8. relevant safety and security procedures

KA9. details of transport companies the organization works with and their
processes
KA10. procedure followed while booking trucks to pick up and transport
consignments

B. Technical Knowledge
The individual on the job needs to know:
KB1. details required while consolidating orders
KB2. various documentation associated with transport
KB3. basic norms regarding packing of items like food items should be separate
from toiletries, etc.

KB4. dangerous goods and their handling and movement procedures
KB5. use of computer for electronic documentation of information
KB6. use of GPS and tracking software
KB7. distances to different destination and estimate travel time required
KB8. different types of truck loads

KB9. methods for consolidating orders based on type, size, destination etc.
KB10. possible common challenges and errors in consolidation
KB11. ERP system and extracting information from it
KB12. how to maintain communication and control through all phases of the cargo
transit

Skills (S)
A. Core Skills/
Generic Skills
Reading Skills
The user/individual on the job needs to know how to read:
SA1. schedule and plan for cargo transport
SA2. consolidation charts
SA3. instructions and conditions during cargo movement
SA4. instructions on how to use the tracking systems

Writing Skills
The user/individual on the job needs to know how to:
SA5. prepare written delivery schedule and charts
SA6. maintain the record as per company’s policies
SA7. make entries into the ERP

SA8. fill out forms, inspection checklists pertaining to the customer consignments
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know how to:
SA9. regularly communicate with all employees to ensure activities are running
smoothly

SA10. listen to the issues of the drivers
SA11. communicate with warehouse manager, supervisors, drivers, trucking
companies and head office

B. Professional Skills Decision Making
The user/individual on the job needs to know how to:

SB1. make a judgment as to how to utilize the space while consolidating
SB2. decide the estimated time required for consolidation and making schedules
SB3. make a judgment as to whether a route change is required or not

Plan and Organize
The user/individual on the job needs to know how to:
SB4. prioritize and execute tasks within the scheduled time limits
SB5. adjust resource according to volume and capacity needs during peak and nonpeak hours
SB6. maintain schedules and punctuality
SB7. flexibility to re-assess schedule in case of delays/additional orders

Customer Centricity
The user/individual on the job needs to know how to:
SB8. understand the customer requirements and ensure that they are met
SB9. prepare schedules and consolidation plans keeping in mind customer’s time
lines and any special instructions from the head office
SB10. communicate with customers and share all relevant information

Problem Solving
The user/individual on the job needs to know how to:
SB11. identify and correct errors in schedule plan
SB12. handle day to day problems like delays, staffing shortage, etc.

Analytical Thinking
The user/individual on the job needs to know how to:
SB13. analyze costs to determine optimum costing for final deliveries
SB14. assess the type of truck required and whether Full Truckload (FTL) or Less
Than Truckload (LTL) is to be used
SB15. keep track of the progress of each truck in real time

Critical Thinking
The user/individual on the job needs to know how to:
SB16. suggest methods to streamline consolidation of orders
SB17. identify strengths and weaknesses of alternative route for transportation

Maintain integrity and ethics in operation
Description This unit is about maintaining integrity, ensuring data security, and professional and
ethical practices

Scope This unit/task covers the following:
• Maintain integrity and ensure data security
• Professional and ethical practices
• Ensure regulatory compliance
Range: Standard Operating Procedures (SOP), worksheet, computer, projector,
worksheets, etc.

Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria
Maintain integrity
ensuring data
security
To be competent, the user/ individual must be able to:
PC1. refrain from indulging in corrupt practices
PC2. avoid using company’s funds, property or resources for undertaking personal
activities

PC3. protect customer’s information and ensure acquired information is not used
for personal advantage
PC4. protect data and information related to business or commercial decisions
Practise ethical and
professional
behaviour

To be competent, the user/ individual must be able to:
PC5. avoid acceptance of cash or kind from vendors for support or contract
negotiations
PC6. demonstrate and practice ethics in day-to-day processes and dealings with
customers and colleagues
PC7. avoid nepotism

PC8. consult supervisor or senior management when in situations that may require
differentiating between ethical and unethical
PC9. report promptly all violations of code of ethics
PC10. dress up and conduct in a professional manner
PC11. communicate with clients and stakeholders in a soft and polite manner
PC12. follow etiquettes in accordance to the place

Ensure regulatory compliance
To be competent, the user/ individual must be able to:
PC13. check for regulatory documentation and compliances for the shop floor as per
information from the supervisor
PC14. perform activities considering the regulatory requirements
PC15. use Personal Protective Equipment (PPEs) in accordance to regulatory
requirements

PC16. identify the different types of dangerous goods and handling methodologies
PC17. follow the SOP for handling of different types of dangerous goods
PC18. consult supervisor or senior management when in situations that may require

differentiating between ethical and unethical
PC19. promptly report all regulatory violations
Knowledge and understanding (K)
A. Organizational
context
(Knowledge of the
company /
organization and
its processes)

The user/individual on the job needs to know and understand:
KA1. company’s policies on use of language
KA2. company’s Human Resources policies
KA3. company’s code of ethics
KA4. company’s whistle blower policy

KA5. company’s rules related to sexual harassment
KA6. company’s reporting structure
KA7. company’s documentation policy

B. Technical knowledge
The user/individual on the job needs to know and understand:
KB1. principles of code of ethics and business ethics
KB2. various regulatory requirements
KB3. documentary compliance for various regulations
KB4. different dangerous shipment
KB5. regulations w.r.t dangerous shipment

Skills (S)
A. Core skills/
generic skills
Reading Skills
The individual on the job needs to know how to read:
SA1. company policy documents and work related documents
SA2. emails and written instructions

Writing Skills
The individual on the job needs to know how to fill:
SA3. documentation pertaining to ethics and regulatory requirement

Oral Communication (Listening and Speaking skills)
The individual on the job needs to know how to communicate with:
SA4. team members to work efficiently
SA5. peers and subordinates about information security and building trust

B. Professional skills
Decision making
The individual on the job needs to know how to:
SB1. identify a shipment as dangerous goods
SB2. assess if the situation needs to be reported regarding regulations

Plan and Organize
The individual on the job needs to know how to:
SB3. plan and organize actions as per company’s guidelines

Customer centricity
The individual on the job needs to know how to:
SB4. prevent company and customer information leakage
Problem solving

The individual on the job needs to know how to:
SB5. advisee colleagues regarding sensitive issues pertaining to conduct and
regulations

Analytical Thinking
The individual on the job needs to know how to:
SB6. provide professional services diligently and with integrity

Critical Thinking
The individual on the job needs to know how to:
SB7. avoid defaming company’s name by indulging into pilferage or fiddling with
quality or quantity of shipment
SB8. be fair and reasonable in profession and disclose conflict of interests

Follow health, safety and security procedures
Description This Occupational Standards (OS) unit is about ensuring compliance with health, safety
and security procedures at the workplace
Scope This unit/task covers the following:

• Follow health, safety and security procedures
• Ensure compliance to health, safety and security
Range: Standard Operating Procedures (SOP), worksheet, computer, projector,
worksheets, etc.
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria
Follow health, safety
and security
procedures

To be competent, the user/ individual must be able to:
PC1. make note of all safety processes in different location (cargo loading area,
ramp operation area, etc.) with reference to area of operation
PC2. wear all Personal Protective Equipment (PPE) such as goggles, ear plugs,
helmet, mask, shoes, etc. as applicable in the cargo movement area

PC3. follow standard driving practice to ensure safety of life and material
PC4. follow organizational protocol to deploy action in case of signs of any
emergency situation or accident or breach of safety
PC5. undertake periodical preventive health check ups
PC6. follow necessary SOP and precautions while handling dangerous and
hazardous goods

PC7. follow security procedures like green gate in port, customs area, factory
security, etc.
PC8. comply with data safety regulations of the organisation
PC9. follow standard safety procedures while handling hazardous / fragile cargo
and walk only on the designated pathway
Ensure compliance to
health, safety and
security

To be competent, the user/ individual must be able to:
PC10. recognise unsafe conditions and safety practices at the workplace and report
it to concerned authority
PC11. inspect the activity area and equipment for appropriate and safe condition
PC12. check if stacking is done at defined height and is not on the walk way
PC13. check if walk way is free from grease/ oil
PC14. check if emergency fire alarms, water sprinklers and smoke detectors are
installed at all places

PC15. participate in fire drills
PC16. check if standard material handling procedure are being followed
PC17. check if hold ladders, platforms and hand rails to be in a sound and safe
condition

PC18. check if all the safety and security related tags, labels and signage are placed
in the cargo
PC19. check if loading instrument is certified and operational
PC20. implement 5S at workplace
PC21. check if cargo has passed security checks and report in case of any violation

Knowledge and understanding (K)
A. Organizational
context
(Knowledge of the
company /
organization and
its processes)

The individual on the job needs to know and understand:
KA1. health, safety and security policies and procedures
KA2. special instructions for hazardous cargo handling
KA3. defined standard operating procedures

KA4. risk and impact of not following defined procedures/work instructions with
reference to health, safety and security operations
KA5. escalation matrix for reporting identified problem

B. Technical knowledge
The individual on the job needs to know and understand:
KB1. basics of Occupational Safety and Health Administration (OSHA)
KB2. 5S implementation and practice
KB3. necessary security procedures for airport, customs area, etc.
KB4. tools and equipment for material handling

KB5. standard material handling procedures while handling cargo
KB6. safety and security signage and their functions
KB7. different security tags, labels and signage
KB8. handling procedure for hazardous / fragile cargo
KB9. security procedures for dangerous / hazardous shipment
KB10. different PPE, their usage and purpose
KB11. safe driving techniques

Skills (S)
A. Core skills/
generic skills
Reading skills
The user/individual on the job needs to know how to read:
SA1. SOPS and safety precautions for different ground operations and handling
cargo
SA2. different documents related to security and movement of cargo

Writing skills
The user/individual on the job needs to know how to:
SA3. fill forms related to health, safety and security procedures

Oral communication (listening and speaking skills)
The user/individual on the job needs to know how to:
SA4. communicate clearly with colleagues regarding safety procedures
SA5. share experience and guide peers

B. Professional skills Decision making
The user/individual on the job needs to know how to:

SB1. decide how to avoid any damage / accident to personal health / cargo
handled, whenever required
SB2. act objectively, rather than impulsively or emotionally when faced with
difficult/stressful or emotional situations

Plan and organize
The user/individual on the job needs to know how to:
SB3. plan clearance of cargo in manner that it does hamper the safety of the cargo
and the loader/unloader
SB4. prioritize and execute tasks within the schedule time limits
SB5. plan and drive based on traffic and road condition using radio links/navigation
aids wherever available

Customer centricity
The user/individual on the job needs to know how to:
SB6. ensure safe and secure movement of shipments, cargos etc.

Problem solving
The user/individual on the job needs to know how to:
SB7. identify any threats on personal health, safety, security, etc. and take
appropriate actions
SB8. identify risks at the workplace and address them

Analytical thinking
The user/individual on the job needs to know how to:
SB9. analyse past mistakes and address them to avoid mishap in the future

Critical thinking
The user/individual on the job needs to know how to:
SB10. check that right safety measures and procedures are in place