Warehouse Manager (1 years diploma)

Warehouse Manager click here

Brief Job Description: The individual is responsible for the overall functioning of
warehouse facility, people performance, processes and systems efficiency to
ensure goods are received and dispatched appropriately and productivity targets
are met.

Qualifications Pack for Warehouse Manager

Electives
Elective 1: Automated Warehouse
This unit is about supporting design of automated warehouse and managing the
operations of automated equipment

Elective 2: Cold Chain Warehouse
This unit is about supporting design of cold chain warehouse and managing cold
chain warehouse operations including sorting, grading, packing, temperature
management, compliance to safety and regulation

Elective 3: Dry Bulk Warehouse
This unit is about supporting design of dry bulk warehouse and managing
activities including safe storage, loss prevention, space utilisation and
volume/weight monitoring

Elective 4: Bonded Warehouse
This unit is about supporting design of bonded warehouse and managing
customs operations and compliance to regulations

Options
Option 1: Bid Process
This unit is about participating in a bid process involving identification of request
for proposal (RfP), request for quotation (RfQ), making proposals, technical
evaluations, selection of vendors and finalization of bid process management
Personal Attributes: The individual should have good communication skills,

analytical skills and professional values. S/he should be able to help operations
team to solve problems and aid management in decision making. The role may
require working additional hours from time to time and some physical effort.

Job Role Warehouse Manager
Role Description
The individual is responsible for the overall functioning of
warehouse facility, people performance, processes and
systems efficiency to ensure goods are received and
dispatched appropriately and productivity targets are
met.

NSQF
Minimum Educational Qualifications
Maximum Educational Qualifications
6
Graduate with relevant experience (or) Diploma/ Class XII with
relevant experience (or) Class X with relevant experience
Prerequisite License or Training Not Applicable for License. Should be proficient and cleared
Level 5

Minimum Job Entry Age 23 years
Experience
Graduate with 2 years of experience in warehouse operations
(or)
Diploma/Class XII with 5 years of experience in warehouse
operations (or)
Class X with 10 years of experience in warehouse operations

Description
Core Skills/Generic
Skills
Core Skills or Generic Skills are a group of skills that are key to learning and
working in today’s world. These skills are typically needed in any work
environment. In the context of the NOS, these include communication related
skills that are applicable to most job roles.

Function
Function is an activity necessary for achieving the key purpose of the sector,
occupation, or area of work, which can be carried out by a person or a group
of persons. Functions are identified through functional analysis and form the
basis of NOS.

Job role Job role defines a unique set of functions that together form a unique
employment opportunity in an organization.

Knowledge and Understanding
Knowledge and Understanding are statements which together specify the
technical, generic, professional and organizational specific knowledge that an
individual needs in order to perform to the required standard.

National Occupational
Standards (NOS) NOS are Occupational Standards which apply uniquely in the Indian context
Occupation Occupation is a set of job roles, which perform similar/related set of functions
in an industry.

Organisational Context
Organisational Context includes the way the organization is structured and
how it operates, including the extent of operative knowledge managers have
of their relevant areas of responsibility.
Performance Criteria Performance Criteria are statements that together specify the standard of
performance required when carrying out a task.

Qualifications
Pack(QP)
Qualifications Pack comprises the set of NOS, together with the educational,
training and other criteria required to perform a job role. A Qualifications
Pack is assigned a unique qualification pack code.

Qualifications Pack Code
Qualifications Pack Code is a unique reference code that identifies a
qualifications pack.

Electives
Electives are NOS/set of NOS that are identified by the sector as contributive
to specialization in a job role. There may be multiple electives within a QP for
each specialized job role. Trainees must select at least one elective for the
successful completion of a QP with Electives.

Options
Options are NOS/set of NOS that are identified by the sector as additional
skills. There may be multiple options within a QP. It is not mandatory to select
any of the options to complete a QP with Options.
Unit Code Unit code is a unique identifier for an Occupational Standard, which is
denoted by an ‘N
Unit Title Unit title gives a clear overall statement about what the incumbent should be
able to do

Description
Description gives a short summary of the unit content. This would be helpful
to anyone searching on a database to verify that this is the appropriate OS
they are looking for.
Scope Scope is the set of statements specifying the range of variables that an

individual may have to deal with in carrying out the function which have a
critical impact on the quality of performance required.

Sector
Sector is a conglomeration of different business operations having similar
businesses and interests. It may also be defined as a distinct subset of the
economy whose components share similar characteristics and interests.
Sub-Sector Sub-sector is derived from a further breakdown based on the characteristics
and interests of its components.

Sub-functions Sub-functions are sub-activities essential to fulfil the achieving the objectives
of the function.

Technical Knowledge Technical Knowledge is the specific knowledge needed to accomplish specific
designated responsibilities.

Core skills/ Generic
skills
Core skills or generic skills are a group of skills that are the key to learning and
working in today’s world. These skills are typically needed in any work
environment in today’s world. In the context of the OS, these include
communication related skills that are applicable to most job roles

3PL Third-party logistics
5S Sort, Set In order, Shine, Standardize and Sustain
CAPEX Capital Expenditure
CGST Central Goods & Services Tax
ERP Enterprise resource planning

FMCG Fast Moving Consumer Goods
GST Goods and Service Tax
HAZMAT Hazardous Material
HACCP Hazard Analysis and Critical Control Points
HR Human Resources
IATA International Air Transport Association
IGST Integrated Goods and Service Tax
IT Information Technology
JIT just in time

MIS Management information system
MHEs Material Handling Equipment’s
MMS Manufacturing Management Systems
NSQF National Skills Qualifications Framework
OH&S Occupational Health and Safety
OPEX Operational Expenditure

OS Occupational Standards
OSHA Occupational Safety and Health Administration
PGAs Partner Government Agencies
POs Purchase order

PPE Personal Protective Equipment
QP Qualifications Pack
RFID Radio frequency identification
RfP Request for proposal
RfQ Request for quotation (RfQ)

SLA Service level agreements
SOP Standard operating procedure
SOW Statement of Work
TAT Turnaround Time
TMS Transportation Management Software
WMS Warehouse Management System

Conduct daily review and facilitate operations

Description This unit is about conducting daily status reviews and facilitating daily operations
Scope This unit/task covers the following:
• Review status of previous day’s work and pending activities
• Approve daily workplans and allocate tasks
• Facilitate smooth operations
• Forecast and budget resources for operations
• Check compliance with legal and regulatory requirements

Range: Computers, Management information system (MIS), Enterprise resource
planning (ERP), performance review softwares, budgeting and forecasting softwares
Performance Criteria(PC) w.r.t. the scope
Element Performance Criteria
Review status of
previous day’s work
and pending
activities

To be competent, the user/individual on the job must be able to:
PC1. review previous day performance reports with supervisors and executives
PC2. plan for completion of pending works
PC3. escalate any situations which needs the input/ intervention of senior
management or client
Approve daily work
plans
and allocate
resources

To be competent, the user/individual on the job must be able to:
PC4. review and approve daily work plan prepared by supervisors, and approve
adhoc resources incase of exigencies
PC5. allocate resources for completion of priority tasks
PC6. prepare/review weekly work plan

Facilitate smooth operations
To be competent, the user/ individual must be able to:
PC7. monitor and guide subordinates to ensure seamless operations as planned
PC8. ensure optimal utilisation of all assets and resources as per performance
targets

PC9. provide required support in terms of resources, and process clarifications
PC10. facilitate resolution with other departments and external parties in case of
any escalation or deviation

PC11. coordinate with clients in cases of delays, pending issues, etc.
PC12. facilitate training for subordinates on process improvements and develop
their capabilities

PC13. ensure ERP and Information Technology (IT) tools are being used as per
Standard Operating Procedure (SOP)
Forecast and budget
resources for
operations

To be competent, the user/ individual must be able to:
PC14. analyse business trends and forecast business
PC15. prepare budget for resources and assets
PC16. set-up consensus meetings with peers and seniors and get their approval on
the forecast and budgets
PC17. prepare weekly and monthly work plans as per budget
Ensure compliance
with legal and

To be competent, the user/ individual must be able to:
PC18. monitor process compliance to relevant state, country and international laws

regulatory
requirements
on a periodic basis
PC19. monitor process compliance to organizational policies and procedures
PC20. review areas of non-compliance and examine the reasons
PC21. take corrective and preventive actions to ensure compliance
PC22. adhere and ensure compliance related to hazardous goods storage and
handling regulations

Knowledge and Understanding (K)
A. Organizational
Context
(Knowledge of the
company /
organization and
its processes)

The individual on the job needs to know and understand:
KA1. mission, vision and values of the company
KA2. company’s reporting structure to support and expedite project acivities
KA3. company’s policy and work instructions on quality standards as well as
documentation policy

KA4. importance of the individual’s role in the workflow
KA5. company’s policy on business ethics and code of conduct
KA6. business and performance of the company
KA7. knowledge repository and various projects done by the company
KA8. occupational health and safety standards, and handling procedures of special
and dangerous goods, etc.

KA9. procedures for dealing with loss or damage to goods
KA10. value of items handled and implications of damage/loss of the same
KA11. risk and impact of not following defined work, safety and security procedures
KA12. company policy defined Turnaround time (TATs) and output metrics for daily
operations

KA13. just in time (JIT), kanban, 5S, poka-yoke and lean methods
KA14. various country coding system followed to label items
KA15. the IT system and ERP system of the organization

B. Technical Knowledge
The individual on the job needs to know and understand:
KB1. overall flow of activities in warehouse operations and value stream mapped
to the process flow
KB2. overall knowledge of supply chain, and good understanding on the process of
transportation management

KB3. state/country taxes and routing
KB4. local and global geographies
KB5. use of ERP software including Warehouse Management System (WMS),
Manufacturing Management Systems (MMS) and Transportation
Management Software (TMS)

KB6. use tools for documentation: MS excel and MS Word, etc.
KB7. basics of statistical and quantitative analysis tools
KB8. structure and implications of payments and charges involved in
transportation, warehousing, processing clearances etc.
KB9. transit rules and regulations

KB10. different Material Handling Equipment’s (MHEs) and other equipment used
for handling the shipment
KB11. procurement related concepts like Purchase order (PO), invoices, procedures
etc.

Core skills/
generic skills
Reading skills
The user/individual on the job needs to know how to read:
SA1. work instructions, customer requirement and quality policy
SA2. legal policies and regulations
SA3. internal communications memorandums
SA4. checklists and daily reports

Writing skills
The user/individual on the job needs to know how to:
SA5. maintain the record of as per company’s policy
SA6. make the note of instructions to team members
SA7. develop operating procedures and their updation
SA8. write communications, letters both within the company and to other
stakeholders and clients
SA9. prepare daily reports, checklists and create documents for internal
communication

Oral communication (listening and speaking skills)
The user/individual on the job needs to know how to:
SA10. communicate with all internal and external stakeholders
SA11. share experiences and provide guidance to juniors and peers
SA12. listen to queiries and requirements of internal and external stakeholders

B. Professional skills Decision making
The user/individual on the job needs to know how to:
SB1. decide regarding allocation of adequate resource based on forecasts and job
requirement
SB2. decide on appropriate ways to resolve inefficiency, escalations, pilferage
issues, etc.
SB3. priortise the work flow based on review of the variuous reports and urgent
requirements

Plan and organize
The user/individual on the job needs to know how to:
SB4. prioritize and execute the work order within pre-decided timelines
SB5. maintain schedules and punctuality for work process
SB6. plan and forecast for upcoming events, festivals which may create high
demand or high absenteeism of human resources
SB7. motivate team members to achieve the targets

Customer centricity
The user/individual on the job needs to know how to:
SB8. adhere to the customer timelines
SB9. prevent company and customer information leakage
SB10. address the requirement of the customer
SB11. take prompt action on queries raised by the customer
SB12. plan for any alternatives in case of delays
SB13. maintain regular contact with customer and keep him/her updated on status

Problem solving
The user/individual on the job needs to know how to:
SB14. identify trends/common causes for errors and suggest possible solutions
SB15. identify departments and areas of inefficiencies
SB16. handle day to day escalated problems like delays, staffing shortage, external
factors, etc
SB17. delegate work appropriately
SB18. identify and resolve issues due to technical or human error

Analytical thinking
The user/individual on the job needs to know and understand how to:
SB19. analyze the resource requirement in terms of manpower, delivery vehicles,
software, system, etc. in line with forecasts and past trends
SB20. provide suggestions and methodologies for operational activities in order to
increase the productivity
SB21. analyse reports and take necessary action
SB22. assess delays or non-performance in daily reporting or closures
SB23. anticipate external factors that may affect operations and plan for the same

Critical Thinking
The user/individual on the job needs to have ability to:
SB24. think through on different queries and escalations and quickly identify
possible solutions and work-around
SB25. handle personality clashes
SB26. think tactically to handle adverse situations, with attention to details
SB27. improve work processes by adopting global best practices

Business development and stakeholder relations

Description This unit is about generating new business and maintaining relation with all
stakeholders
Scope This unit/task covers the following:
• Generate new business prospects
• Maintain customer relations
• Coordinate with government officials, vendors and contractors

Range: Computers, Enterprise resource planning (ERP), business lead softwares
Performance Criteria(PC) w.r.t. the scope
Element Performance Criteria
Generate new
business prospects
To be competent, the user/individual on the job must be able to:
PC1. obtain list of existing clients and new prospects from the company’s sales
database

.
PC2. prepare sales targets and relationship strategies
PC3. prioritize the clients for contacting, based on the previous relationship
building calls made to each of them
PC4. call clients and prospects to seek meeting
PC5. meet client to offer new services and take feedback for current services
PC6. identify client’s business need and offer customized and bundled solutions
PC7. negotiate on costs, close the deal and collect organizational and payment
details of the client

PC8. take client’s feedback
PC9. update information into ERP, inform the relevant departments on sale
closure
Maintain customer
relations
To be competent, the user/ individual must be able to:
PC10. regularly interact with the client over phone, emails or personal visits and
quickly respond to their queries

PC11. address the query raised by the customers effectively and timely
PC12. take appropriate actions on escalations raised by customers
PC13. handle customer grievances such as damage or tampering of shipment,
extra charges levied, failure to deliver as per commitment, delays etc.
PC14. provide regular information to clients regarding new offerings, discounts,
customised solutions, etc.

Co-ordinate with
government officials,
vendors and
contractors
To be competent, the user/ individual must be able to:
PC15. liaise with customs, Partner Government Agencies (PGAs), other Govt.
departments, etc. and build professional relations with them

PC16. analyse and manage insurance claim requests
PC17. co-ordinate with marketing agencies for publicity of services of the
company
PC18. negotiate with carriers, warehouse and transport operators, custom
brokers, insurance company representatives, vendors, etc. for services,
preferential rates, service level agreements (SLA), payment period, etc.

PC19. co-ordinate with labour contractor and local vendors for sufficient
workforce, carrier vehicle availability as per work demand

Knowledge and understanding (K)
A. Organizational
context
(Knowledge of the
company /
organization and
its proses)

The individual on the job needs to know and understand:
KA1. vision, mission and values of the company
KA2. company’s reporting structure to support and expedite project acivities
KA3. company’s policy and work instructions on quality standards as well as
documentation policy

KA9. procedures for dealing with loss or damage to goods
KA10. value of items handled and implications of damage/loss of the same
KA11. risk and impact of not following defined work, safety and security procedures
KA12. company policy defined Turnaround Time (TATs) and output metrics for daily
operations

KA13. just in time (JIT) mode of inventory management
KA14. coding system followed to label items
KA15. the Information Technology (IT) system and ERP system of the organization

B. Technical knowledge
The user/individual on the job needs to know and understand:
KB1. overall flow of activities in warehouse operations and value stream mapped
to the process flow
KB2. state/country taxes and routing

KB3. local and global geographical knowledge
KB4. use of ERP software including Warehouse Management System (WMS),
Manufacturing Management Systems (MMS) and Transportation
Management Software (TMS)

KB5. use of tools for documentation: MS excel and MS Word, etc.
KB6. basics of statistical and quantitative analysis tools
KB7. use of spreadsheets to tabulate and analyze the data
KB8. structure and implications of fees and charges involved in transportation,
warehousing, etc.

KB9. transit rules and regulations
KB10. significance of team coordination to achieve revenue and productivity targets
of the organization
KB11. customer relationship management
KB12. about contract management and SLA
KB13. factors for evaluation of performance of vendors

Skills (S)
A. Core skills/ generic
skills
Reading skills
The user/ individual on the job needs to know how to read:
SA1. company quality policy, work instructions and customer requirement

Business development and stakeholder relations

SA2. transit rules and trade policies
SA3. regulatory requirement associated with custom clearance
SA4. e-mails, invoices, letters, notes, memos, agreement reports, etc.

Writing skills
The user/ individual on the job needs to know how to:
SA5. write e-mails and letters to government officials, customers, vendors, etc.
SA6. note information about vendors on factors like quality of service,on-time
order completion, cooperation etc

Oral communication (listening and speaking skills)
The user/ individual on the job needs to know how to:
SA7. listen and understand the requirements of the client
SA8. communicate with clients, government officials and other external
stakeholders by using various communication channels
SA9. exchange information with other managers, supervisory and operational staff
at all levels
SA10. carefully listen to vendor concerns and issues

B. Professional skills Decision making
The user/ individual on the job needs to know how to:
SB1. decide corrective measures to improve customer ratings
SB2. decide actions to be taken on escalations raised by the customer
SB3. decide appropriate action for poor performance and lack of cooperation by
vendor/ Third-party logistics (3PL)
SB4. identify and prioritise on select clients and prospects for generating business

Plan and organize
The user/ individual on the job needs to know how to:
SB5. liaison with customers, government officials, vendors and staff to ensure that
smooth functioning of service center/office
SB6. plan and organize review meetings with vendors, contractors
SB7. organize projects/ training plans for performance improvement

Customer centricity
The user/ individual on the job needs to know how to:
SB8. take prompt action on queries raised by the customer
SB9. address customer requirement and offer customized or bundled solutions
SB10. suggest ideas and solutions to increase customer loyalty and satisfaction

Problem solving
The user/ individual on the job needs to know how to:
SB11. resolve the queries raised by customers as well as government officials
SB12. address the queries raised by vendors, contractors and other external
stakeholders

Analytical thinking
The user/ individual on the job needs to know and how to:
SB13. identify the factors that helped improve customer satisfaction
SB14. identify commonly preferred bundles and customisations
SB15. analyse reasons for customer dis-satisfaction