Free Housekeeping Attendant Course (Manual Cleaning) (1year Diploma)

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The Housekeeping Attendant (Manual Cleaning) is responsible for manually cleaning the property’s floors, vertical surfaces, furniture and fixtures.

Brief Job Description:– The individual at cleans the internal and external Housekeeping Attendant Course areas of the property such as restrooms, offices, auditorium, lifts, utility rooms, canteen, pantry, and common areas. The individual uses manual tools to sweep, scrub, mop, wipe and dispose waste.

Personal Attributes-: The job requires the individual to have physical fitness, good moral character, pleasing deportment, healthy habits, good grooming, commitment and proficiency Housekeeping Attendant Course.

Identifying the housekeeping requirements procedures and resources of different areas to be cleaned Housekeeping Attendant Course:- To be competent, the user/ individual must be able to:

PC1. check assigned area as per duty roster

 PC2. inspect the area for the cleaning

 PC3. identify the types of surfaces to be cleaned such as wood, plastic, Housekeeping Attendant Course ceramic, stone, fabric, vinyl, fixtures, furniture, lights, HVAC, windows, doors, mirrors, floors, bins, partitions, carpets, wash basin or closet

PC4. assess requirement for housekeeping equipment and consumables

PC5. identify requirement of PPE to be used PC6. ensure that the data and information received is complete and correct

PC7. identify workplace procedures for housekeeping

 PC8. choose the appropriate equipment and materials taking into account factors such as manufacturers’ instructions, risk, efficiency, access, time, surface and type of soiling

Preparing for the housekeeping activities Housekeeping Attendant Course:- To be competent, the user/ individual must be able to:

 PC9. obtain the personal protective equipment (PPE) required as per organisation’s policy

 PC10. wear the personal protective equipment required for the cleaning method and materials being used

PC11. follow the instructions and procedures for entering and leaving the workplace Housekeeping Attendant Course.

 PC12. plan the sequence for cleaning the area to avoid re-soiling clean areas and surfaces

PC13. ensure that all surfaces to be cleaned are accessible and can be reached to perform adequate cleaning

 PC14. ensure that there is adequate ventilation for the work being carried out

PC15. identify and follow specific requirements for housekeeping activities in different parts of the work area assigned

PC16. select equipment and consumables e.g. cleaning agents in accordance with work area requirements

 PC17. follow the manufacturer’s instructions for using any tools, equipment, consumables and cleaning agents

 PC18. carry cleaning items, and cleaning supplies using wheeled carts or as per unit procedure

 PC19. disinfect equipment and supplies, using appropriate solutions or steamoperated sterilizers

 PC20. ensure levels of personal hygiene meet workplace requirements and are maintained throughout the cleaning process

 PC21. ensure that the right people know when cleaning is taking place and when the area will be free for use again by using sign boards for caution and work in progress

 PC22. follow the correct procedures to deal with any lost property or unattended items

PC23. check and prepare cleaning equipment as per manufacturers’ instructions before use Housekeeping Attendant Course.

 PC24. prepare work area and equipment so that the job can be done efficiently, correctly and safely

Re-checking preparation for carrying out housekeeping Attendant Course:- To be competent, the user/ individual must be able to:

PC25. complete preparation for housekeeping duties following workplace procedures and ensure removal of waste

PC26. complete checklists and records for preparation for housekeeping duties

Cleaning floors manually:- To be competent, the user/ individual must be able to:

 PC1. choose equipment and cleaning agents that are right for the floor and the amount of ground-in soil/dirt, floors

PC2. choose a method of removing the dust and debris that is right for the floor and the amount of dust and debris involved

 PC3. clear any large items of debris by hand, safely

PC4. mix and apply the cleaning solution; go from mild to harsh treatment in case the stain is not identified

 PC5. carry out the cleaning as per organization’s standards and procedure Housekeeping Attendant Course.

PC6. remove the ground-in soil/dirt without damaging the surface and leave the floor and the surrounding area dry and free of smears

 PC7. remove the loose dust and debris carefully and put the dust and debris into the correct container for disposal

 PC8. leave the floor clear of dust and debris and put everything back in the right place when work is finished

 PC9. choose a method of clearing up the spillage, if any, that is right for the floor and the size and type of spillage

 PC10. remove the spillage safely and leave the floor surface clean and dry

 PC11. empty all waste from the bins in the area of responsibility

 PC12. re-line or clean bins as per procedure

PC13. put the garbage and debris in the correct container and remove the left-over cleaning solution aside

 PC14. report any stains that cannot be removed to the supervisor Housekeeping Attendant Course.

Cleaning toilets and washrooms manually Housekeeping Attendant Course:- To be competent, the user/ individual must be able to: PC15. follow any special procedures for entering the toilets and washrooms

PC16. make sure that there is enough ventilation in the area being cleaned

 PC17. follow any relevant codes of practice to make sure to protect oneself and others throughout the process e.g. put-up appropriate signage

 PC18. choose equipment and cleaning agents that are suitable for the

PC19. mix and apply cleaning agents PC20. clean toilets and washrooms

 PC21. clean basins and taps so that they are free of dirt and removable marks Housekeeping Attendant Course.

PC22. clean the inside and outside of the toilet so that it is free of dirt and removable marks

 PC23. check that toilets are free flushing and draining

 PC24. clean the fixtures and fittings in an order that is least likely to spread infection

 PC25. clean the appliances, surfaces, fixtures and fittings so that they are dry and free from dirt and removable marks

PC26. clean the surrounding floors, walls, mirrors and other surfaces

 PC27. make sure waste bins are empty, clean and ready for use

PC28. identify waste and get it ready for dispatch

 PC29. make sure that plug holes, waste outlets and over flows are free from blockages

PC30. report any faults and problems to the appropriate person

Replenishing supplies in the toilets and Washroom Housekeeping Attendant Course:- To be competent, the user/ individual must be able to: PC31. check that holders contain the correct amount of consumables

 PC32. check supplies and accessories in the toilets and washroom

PC33. make sure that supplies and accessories are clean and free from damage

PC34. replenish, replace and refill supplies as per organization procedure Housekeeping Attendant Course.

PC35. follow the manufacturers’ instructions correctly when refilling or replacing items

PC36. make sure the area has the right amount of consumables when work is finished

 PC37. report any stock shortages to the appropriate member of staff

Completing assigned floor and toilets, washroom cleaning duties:-

To be competent, the user/ individual must be able to:

PC38. ensure cleaning equipment is clean, dry and in working order when work is finished taking appropriate action to deal with any items that are not

PC39. put everything back in the right place when work is finished

PC40. remove or replace personal protective equipment following workplace Housekeeping Attendant Course.

PC41. ensure floor cleaning duties are conducted following workplace procedures and waste removed PC42. notify maintenance requirements of any damaged items to appropriate personnel

PC43. complete and ensure checklists and records for housekeeping duties are maintained

 PC44. check work areas to ensure required workplace standards are met

Cleaning furniture and upholstery:- To be competent, the user/ individual must be able to:

 PC1. remove loose dust and debris making sure it spreads as little as possible

PC2. examine the upholstered material to make sure that it is suitable for the planned treatment, given the nature of the material and the type, position, form and amount of soiling

PC3. identify whether the material is colourfast and shrink-resistant for furnishings

PC4. identify and report damaged or deteriorating surfaces and/or those which may require restorative work

PC5. soften ground-in soil and stains before trying to remove them Housekeeping Attendant Course.

 PC6. apply the treatment safely, according to the manufacturer’s instructions and without over- wetting or damaging the material

PC7. examine the treated area and apply more treatment if it will help to remove the stain safely

 PC8. leave the material free of excess moisture and ground-in soil

 PC9. make sure that furnished areas are free from unpleasant smells

 PC10. choose a cleaning agent and equipment appropriate for the marks, surface and type of dirt on the furniture

PC11. scrape off anything that is stuck on to the furniture and fittings

 PC12. mix and apply the cleaning agent/solution smoothly and evenly

 PC13. leave the surface clear of the marks that can be reached and spot cleaned

PC14. leave the surfaces dry and free of smears and dirt , when work is finished

 PC15. put everything back in the right place when work is finished

 PC16. report any marks that cannot be reached or spot cleaned to the person in charge

 PC17. deal with cleaning equipment correctly after use

 PC18. sort out and handle the waste safely and according to instructions

 PC19. make sure that waste containers are taken safely to the right collection/ disposal point

Cleaning vertical spaces, fittings and internal glass spaces:-

To be competent, the user/ individual must be able to:

PC20. loosen dirt that is stuck on to the glass surface without causing damage Housekeeping Attendant Course.

 PC21. remove loose dust and debris first making sure it spreads as little as possible

 PC22. clean walls (interior) so they are free from dust, cobwebs, dirt, grease, spots and stains

 PC23. choose a cleaning agent and equipment that are right for the surface and type of dirt

PC24. follow manufacturer’s instructions correctly when one mixes and apply the cleaning agent

PC25. apply cleaning agents to fixtures and lights and ensure they are clean and workable

PC26. check that heating, lighting and ventilation systems are set correctly after cleaning

 PC27. rub off the dirt thoroughly from the glass surface and remove it without damaging the surface

PC28. put everything back in the right place when one have finished efficiently, correctly and safely

PC29. collect and segregate waste according to instruction without causing any spillage or clutter

Cleaning desktops, workstations and office area:- To be competent, the user/ individual must be able to: PC30. clean the area at regular intervals with appropriate dusters

 PC31. use appropriate dusters and chemicals for cleaning workstation, desktops, printer, telephones etc.

PC32. ensure that papers and documents are kept in order on the workstation Housekeeping Attendant Course.

PC33. ensure sound-proof cleaning PC34. avoid cleaning at peak working hours

Keeping areas neat, tidy and in good order:-

To be competent, the user/ individual must be able to:

PC1. empty waste containers and dispose of waste correctly

PC2. arrange furniture neatly

PC3. keep neat, tidy and up-to-date, displays such as notices, racks, decorations, pictures, statues, show cases

PC4. spot and report any faults e.g. lights not working, damage to furniture and fixtures etc. in the area to the appropriate member of staff

PC5. regularly and discreetly check that the areas are clean, tidy and free from obstructions in line with company safety and security policies

PC6. identify and report anything that needs specialist maintenance

PC7. report any items which are found lying unclaimed

Maintaining upkeep:- To be competent, the user/ individual must be able to:

 PC8. choose the right cleaning equipment and materials for the area being cleaned

 PC9. when necessary, put up hazard warning signs

 PC10. when necessary, wear protective clothing

 PC11. clean off dust, dirt, debris and removable marks from the surfaces being cleaned

 PC12. store the cleaning equipment correctly and safely after use

PC13. notify maintenance requirements of any damaged items to appropriate personnel

Completing assigned housekeeping duties and reporting:-

To be competent, the user/ individual must be able to:

PC14. conduct assigned cleaning duties following workplace procedures and ensure the area is neat and tidy

 PC15. report any lost and found property to authorized person as per procedure

PC16. check work areas to ensure required workplace standards are met

Removing and segregating waste:- To be competent, the user/ individual must be able to:

PC1. wear appropriate protective clothing as required for the waste involved

 PC2. remove waste from the areas cleaning safely and according to regulations, instructions and good practice

PC3. collect waste according to instruction without causing any spillage or clutter

 PC4. sort out and segregate waste according to type, making sure it is handled safely

 PC5. reduce the volume of waste by breaking down, compressing or shredding as required

 PC6. pack waste and store in appropriate waste containers/ assigned bins

 PC7. clean the waste bins if dirty

PC8. change waste bags regularly and promptly when full and to avoid foul smell

 PC9. keep waste areas and its contents clean, tidy and sanitized at all times

 PC10. make sure that sites of cleaning operations are clear of waste that is not to be left at the site PC11. make sure that waste containers are taken safely to the allocated collection point and made secure where necessary

PC12. complete records to maintain a waste audit trail in line with the unit procedures

PC13. identify and report problems associated with the collection and storage of waste according to company procedures

PC14. follow the legal and regulatory requirements, health and safety, hygiene and environmental standards and instructions

Cleaning canteen/ kitchen area:- To be competent, the user/ individual must be able to:

PC1. identify and assess different kinds of surfaces and equipment to be cleaned such as pot washing area, dishes area, still areas, waste disposal area, storage areas, serving areas and trolley and delivering areas, oven, kitchen chimney, appliances, etc

. PC2. apply cleaning agents as per surface area

 PC3. ensure all electrical switches for equipment are switched off before cleaning

PC4. clean different accessories of the kitchen using standard operating procedures as per the establishment requirements and without any damage

 PC5. clean canteen floor, tables and chairs without leaving any food or spillage on the floor

PC6. mop the area meant for drinking water frequently and replenish glasses and water as and when needed

 PC7. perform cleaning of equipment, as per the standard operating procedures or manufacturers guidelines PC8. ensure clearing of any spillage

 PC9. inform first-line supervisor for any replacements or dangers identified in the kitchen

PC10. ensure hygiene as per unit procedures

 PC11. collect kitchen waste & garbage for disposal, as per establishment procedures

Completing assigned housekeeping duties and reporting:-

To be competent, the user/ individual must be able to:

PC12. conduct assigned housekeeping duties are conducted following workplace procedures and ensure removal of waste

 PC13. notify maintenance requirements of any damaged items to appropriate personnel

PC14. complete and ensure checklists and records for housekeeping duties are maintained

PC15. check work areas to ensure required workplace standards are met

Filling up checklists and registers as per procedure:-

To be competent, the user/ individual must be able to:

 PC1.fill up checklists for assigned work areas to record status of work as per procedure and timelines prescribed

 PC2. fill up checklists for equipment and machines provided for serviceability and maintenance

PC3. fill up register or requisition for requirement of housekeeping supplies

PC4. fill up register to record attendance as per duty roster

PC5. fill up description of work carried out during the shift

PC6. record unfinished tasks in the log book
PC7. record deviations from the SOP, if any, in the log book

PC8. report any lost and found belongings

 PC9. report any incidents and accidents which need to be brought to the notice of superiors

 PC10. ensure that the report draws valid conclusions from the presented data

 PC11. adopt the most suitable method of presentation

Recording escalations and unresolved problems in the log book:-

To be competent, the user/ individual must be able to:

 PC12. record unresolved issues and other escalations in the log book

PC13. record jobs related problems to supervisor for support

PC14. monitor the problem and keep the supervisor informed about progress or any delays in resolving the problem

 PC15. refer the problem to a competent internal specialist if it cannot be resolved

Preparing reports and documentsP:- To be competent, the user/ individual must be able to:

 PC16. prepare regular reports and documents as required by organization’s procedures e.g. Occupancy report, duty roster, etc., as per organisation’s policy

 PC17. prepare special reports as required from time to time by the management, e.g. monthly consumption report of amenities etc.

PC18. ensure that the report includes all necessary information and is accurate, clear and concise

 PC19. ensure the presentation of results conforms to relevant procedures carried out

PC20. present the report to the relevant people within agreed timescales, using appropriate templates and formats

Interacting with superior:- To be competent, the user/ individual must be able to:

 PC1. receive job order and instructions from reporting superior

 PC2. understand the work output requirements, targets, performance indicators and incentives

 PC3. deliver quality work on time and report any anticipated reasons for delays

PC4. escalate unresolved problems or complaints to the relevant senior

PC5. communicate maintenance and repair schedule proactively to the superior

 PC6. receive feedback on work standards

 PC7. document the completed work schedule and handover to the superior

Communicating with colleagues:- To be competent, the user/ individual must be able to:

PC8. exhibit trust, support and respect to all the colleagues in the workplace

 PC9. aim to achieve smooth workflow

 PC10. help and assist colleagues with information and knowledge

 PC11. seek assistance from the colleagues when required

 PC12. identify the potential and existing conflicts with the colleagues and resolve

PC13. pass on essential information to other colleagues on timely basis

 PC14. maintain the etiquette, use polite language, demonstrate responsible and disciplined behaviours to the colleagues

PC15. interact with colleagues from different functions clearly and effectively on all aspects to carry out the work among the team and understand the nature of their work

 PC16. put team over individual goals and multi task or share work where necessary supporting the colleagues

PC17. highlight any errors of colleagues, help to rectify and ensure quality output

PC18. work with cooperation, coordination, communication and collaboration, with shared goals and supporting each other’s performance

Communicating effectively with customers:- To be competent, the user/ individual must be able to: PC19. ask more questions to the customers and identify their needs

PC20. possess strong knowledge on the product, services and market

 PC21. brief the customers clearly

 PC22. communicate with the customers in a polite, professional and friendly manne

r PC23. build effective but impersonal relationship with the customers

PC24. ensure the appropriate language and tone are used to the customers

PC25. listen actively in a two way communication

PC26. be sensitive to the gender, cultural and social differences such as modes of greeting, formality, etc.

PC27. understand the customer expectations correctly and provide the appropriate products and services

PC28. understand the customer dissatisfaction and address to their complaints effectively

 PC29. maintain a positive, sensible and cooperative manner all time

 PC30. ensure to maintain a proper body language, dress code, gestures and etiquettes towards the customers

 PC31. avoid interrupting the customers while they talk

PC32. ensure to avoid negative questions and statements to the customers

PC33. inform the customers on any issues or problems before hand and also on the developments involving them

 PC34. ensure to respond back to the customer immediately for their voice messages, e-mails, etc.

 PC35. develop good rapport with the customers and promote suitable products and services

 PC36. seek feedback from the customers on their understanding to what was discussed

PC37. explain the terms and conditions clearly

Behavioural, personal and telephone etiquettes:- To be competent, the user/ individual must be able to:

 PC1. greet the customers with a handshake or appropriate gesture based on the type of customer on their arrival

PC2. welcome the customers with a smile

 PC3. ensure to maintain eye contact

 PC4. address the customers in a respectable manner

PC5. do not eat or chew while talking

 PC6. use their names as many times as possible during the conversation

PC7. ensure not to be too loud while talking

PC8. maintain fair and high standards of practice

 PC9. ensure to offer transparent prices

 PC10. maintain proper books of accounts for payment due and received

 PC11. answer the telephone quickly and respond back to mails faster

 PC12. ensure not to argue with the customer

PC13. listen attentively and answer back politely

PC14. maintain personal integrity and ethical behaviour

PC15. dress professionally PC16. deliver positive attitude to work

PC17. maintain well groomed personality

PC18. achieve punctuality and body language

PC19. maintain the social and telephonic etiquette

PC20. provide small gifts as token of appreciation and thanks giving to the customer

 PC21. use appropriate tone, pitch and language to convey politeness, assertiveness, care and professionalism

PC22. demonstrate responsible and disciplined behaviours at the workplace

PC23. escalate grievances and problems to appropriate authority as per procedure to resolve them and avoid conflict

Treating customers with high degree of respect and professionalism:- To be competent, the user/ individual must be able to:

 PC24. use appropriate titles and terms of respect to the customers

PC25. use polite language

PC26. maintain professionalism and procedures to handle customer grievances and complaints

 PC27. offer friendly, courteous and hospitable service and assistance to the customer upholding levels and responsibility

PC28. provide assistance to the customers maintaining positive sincere attitude and etiquette

PC29. provide special attention to the customer at all time

Achieving customer satisfaction:- To be competent, the user/ individual must be able to:

PC30. achieve 100% customer satisfaction on a scale of standard

PC31. gain customer loyalty

PC32. enhance brand value of company

Educating customer on specific facilities and services available:- To be competent, the user/ individual must be able to:

PC1. educate the tourists, employers and the colleagues at workplace on women rights and the respect that is to be given to them

PC2. inform about company’s policies to prevent women from sexual harassments, both physical and verbal, and objectifications by other customers and staff

 PC3. list all the facilities available with respect to transportation facilities, night trips and safeguards, reporting abuse, maternity related and other grievance

 PC4. inform about methods adopted to ensure safety and personal and baggage security of women, e.g., CCTV cameras, security guards, women’s helpline

C5. provide the necessary comfort to the female traveller customers such as secure and safe environment, chain locks/latches, smoke detector, comfortable accommodation, etc.

PC6. maintain compliant behavioural etiquette while dealing with women customers such as asking permission before entering room and for cleaning, avoiding touch contact, using abusive language or gesture, etc.

PC7. ensure that the customer feels safe at all times without being over threatened by the security procedures and related environment

PC8. ensure that in the event of terrorist attacks customers are calmly handled, led to safer places and instructed properly in order to achieve zero casualties

Providing different age and gender specific customer service:- To be competent, the user/ individual must be able to:

PC9. ensure the quality of facilities and services offered cater to the needs of every individual, be it man, woman, child, particularly the very young and the aged

PC10. be aware of the customer unique needs and wants of each category of customer, e.g., for an infant, for a young woman, for an old person, others

PC11. coordinate with team to meet these unique needs, also keeping in mind their diverse cultural backgrounds

PC12. provide entertainment programs and events suited for the children tourists

PC13. educate parents and attendants of senior citizens on basic safeguards and procedures for them in case of emergencies

 PC14. arrange for transport and equipment as required by senior citizens

 PC15. ensure availability of medical facilities and doctor

 standard etiquette with women at workplace:- To be competent, the user/ individual must be able to: PC16. treat women equally across both the horizontal as well as vertical segregation of roles in the workplace

PC17. ensure a fair and equal pay to the women as men, more of formal training, advancement opportunities, better benefits, etc.

PC18. involve women in the decision making processes and management professions

PC19. avoid specific discrimination and give women their due respect
 PC20. motivate the women in the work place towards utilizing their skills

 PC21. educate the tourists, employers and the colleagues at workplace on women rights and the respect that is to be given to them

PC22. establish policies to protect the women from sexual harassments, both physical and verbal, and objectifications by customers and colleagues

 PC23. frame women friendly work practices such as flexible working hours, maternity leave, transportation facilities, night shift concessions, women grievance cell.

PC24. ensure the safety and security of women in the workplace, particularly when their nature of job is to deal with night shifts, attend guest rooms, back end work, etc.

PC25. ensure safety and security of women at all levels

Ensuring cleanliness around workplace:- To be competent, the user/ individual must be able to:

PC1. keep the workplace regularly clean and cleared-off of food waste or other litter

 PC2. ensure that waste is disposed-off as per prescribed standards or in trash cans earmarked for waste disposal

PC3. ensure that the trash cans or waste collection points are cleared everyday

PC4. arrange for regular pest control activities at the workplace

 PC5. to maintain records for cleanliness and maintenance schedule

PC6. ensure the workplace is well ventilated with fresh air supply

 PC7. check the air conditioner and other mechanical systems on a regular basis and maintain them well PC8. ensure the workplace is provided with sufficient lighting

PC9. ensure clean work environment where food is stored, prepared, displayed and served

PC10. ensure safe and clean handling and disposal of linen and laundry, storage area, accommodation, public areas, storage areas, garbage areas, etc.

PC11. identify and report poor organizational practices with respect to hygiene, food handling, cleaning PC12. ensure adequate supply of cleaning consumables such as equipment, materials, chemicals, liquids PC13. ensure to clean the store areas with appropriate materials and procedures

 PC14. identify the different types of wastes, e.g., liquid, solid, food, non-food, and the ways of handling them for disposal

personal hygiene practices:- To be competent, the user/ individual must be able to:

PC15. wash hands on a regular basis, particularly on touching any dirty surfaces, before and after handling food, after using the toilet, etc.

PC16. ensure to wash hands using suggested material such as soap, one use disposable tissue, warm water, etc.

 PC17. wash the cups, glasses or other cutlery clean before and after using them

PC18. ensure to maintain personal hygiene of daily bath, clean clothing and uniform, footwear, head gear, cutting nails, healthy diet, using deodorant, etc.

PC19. ensure to maintain dental hygiene in terms of brushing teeth every day, using mouthwash regularly, using mouth freshener after eating, avoiding smoke at workplace, etc.

 PC20. ensure no cross contaminations of items such as linen, towels, utensils, etc. occurs in the workplace

Taking precautionary health measures:- To be competent, the user/ individual must be able to:

 PC21. report on personal health issues related to injury, food, air and infectious diseases

PC22. ensure not to go for work if unwell, to avoid the risk of being spread to other people

 PC23. use a tissue, cover the mouth and turn away from people while sneezing or coughing

PC24. wash hands on using these tissues after coughing and sneezing and after using the wastes

 PC25. ensure to use single use tissue and dispose these tissues immediately

\PC26. coordinate for the provision of adequate clean drinking water

PC27. ensure to get appropriate vaccines regularly

 PC28. avoid serving adulterated or contaminated food

PC29. undergo preventive health check-ups at regular intervals

PC30. take prompt treatment from the doctor in case of illness
 PC31. have a general sense of hygiene and appreciation for cleanliness for the benefit of self and the customers or local community

Taking precautionary measures to avoid work hazards:- To be competent, the user/ individual must be able to: PC1. assess the various hazards in the work areas

PC2. take necessary steps to eliminate or minimize them

PC3. analyse the causes of accidents at the workplace

PC4. suggest measures to prevent such accidents from taking place

PC5. take preventive measures to avoid risk of burns and other injury due to contact with hot surfaces such as stoves, gas, fire, hot liquids, hot foods, hot oil, etc.

 PC6. suggest methods to improve the existing safety procedures at the workplace

standard safety procedure:- To be competent, the user/ individual must be able to:

PC7. be aware of the locations of fire extinguishers, emergency exits, etc.

PC8. practice correct emergency procedures

PC9. check and review the storage areas frequently

 PC10. stack items in an organized way and use safe lifting techniques to reduce risk of injuries from handling procedures at the storage areas

 PC11. ensure to be safe while handling materials, tools, acids, chemicals, detergents, etc.

PC12. store the chemicals and acids in a well-ventilated and locked areas with warning signs displayed PC13. ensure safe techniques while moving furniture and fixtures

PC14. ensure to reduce risk of injury from use of electrical tools

 PC15. read the manufacturer’s manual carefully before use of any equipment

PC16. unplug the electrical equipment before performing housekeeping, cleaning and maintenance to avoid injuries

PC17. keep the floors free from water and grease to avoid slippery surface

PC18. ensure to use non slip liquids and waxes to polish and treat floors, if required

PC19. use rubber mats to the places where floors are constantly wet

PC20. ensure safety from injuries of cuts to loss of fingers, while handling sharp tools such as knives, needles, etc.

PC21. use flat surfaces, secure holding and protective wear while using such sharp tools

 PC22. use health and safety practices for storing, cleaning, and maintaining tools, equipment, and supplies

 PC23. practice ergonomic lifting, bending, or moving equipment and supplies

Using safety tools or Personal Protective Equipment:- To be competent, the user/ individual must be able to:

 PC24. ensure the workers have access to first aid kit when needed

PC25. ensure all equipment and tools are stored and maintained properly and safe to use

PC26. ensure to use personal protective equipment and safety gear such as gloves, mask, headwear, footwear, glasses, goggles, etc. for specific tasks and work conditions where required

PC27. ensure to display safety signs at places where necessary for people to be cautious

PC28. ensure electrical precautions such as insulated clothing, adequate equipment insulation, dry work area, switch off the power supply when not required, etc.

 PC29. ensure availability of general health and safety equipment such as fire extinguishers, first aid equipment, safety equipment, clothing, safety installations such as fire exits, exhaust fans, etc., are available

Achieving safety standards:- To be competent, the user/ individual must be able to:

PC30. document all the first aid treatments, inspections, etc., conducted to keep track of the safety measures undertaken

 PC31. comply with the established safety procedures of the workplace

PC32. report to the supervisor on any problems and hazards identified

 PC33. ensure zero accident at workplace

 PC34. adhere to safety standards and ensure no material damage

Job Role : Housekeeping Attendant (Manual Cleaning) Qualification Pack : THC/Q0203 Sector Skill Councll:-

1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for each

PC. 2. Each NOS will assessed both for theoretical knowledge and practical which is being proportionately demonstrated in the table below.

 3. The assessment for the theory part will be based on knowledge bank of questions created by the SSC.

 4. To pass the Qualification Pack, every trainee should score a minimum of 60% in all Generic NOS’s and 75% in Other

NOS’s. 5. In case of successfully passing only certain number of NOS’s, the trainee is eligible to take subsequent assessment on the balance NOS’s to pass the Qualification pack.

Prepare for manual housekeeping:-

PC1. Check assigned duties as per duty roster

PC2. Inspect the area for the cleaning

PC3. Identify the types of surfaces to be cleaned

PC4. Assess requirement for housekeeping equipment and consumables

PC5. Identify requirement of PPE to be used

PC6. Ensure that the data and information received is complete and correct

PC7. Identify workplace procedures for housekeeping

PC8. Choose the appropriate equipment and materials taking into account factors such as manufacturers’ instructions, risk, efficiency, access, time, surface and type of soiling

PC9. Obtain the PPE required

PC10. Obtain the appropriate equipment and materials and consumables and if the same are not available, select suitable alternatives or inform the appropriate person

PC11. Wear the personal protective equipment required for the cleaning method and materials being used

PC12. Follow the instructions and procedures for entering and leaving the workplace

PC13. Plan the sequence for cleaning the area to avoid re-soiling clean areas and surfaces

PC14. Ensure that all surfaces to be cleaned are accessible and can be reached to perform adequate cleaning

PC15. Ensure that there is adequate ventilation for the work being carried out

PC16. Identify and follow specific requirements for housekeeping activities in different parts of the work area assigned

PC17. Select equipment and consumables e.g. Cleaning agents in accordance with work area requirements

PC18. Follow the manufacturer’s instructions for using any tools, equipment, consumables and cleaning agents

PC19. Carry cleaning items, and cleaning supplies using wheeled carts or as per unit procedure

PC20. Disinfect equipment and supplies, using appropriate solutions or steam-operated sterilizers

PC21. Ensure levels of personal hygiene meet workplace requirements and are maintained throughout the cleaning process

PC22. Ensure that the right people know when cleaning is taking place and when the area will be free for use again by using sign boards for caution and work in progress

PC23. Follow the correct procedures to deal with any lost property or unattended items

PC24. Check and prepare cleaning equipment as per manufacturers’ instructions before use

PC25. Prepare work area and equipment so that the job can be done efficiently, correctly and safely

PC26. Complete preparation for housekeeping duties following workplace procedures and ensure removal of waste

PC27. Complete checklists and records for preparation for housekeeping duties

Technical Knowledge:- The user/individual on the job needs to know and understand:

KB1. relevant OH&S procedures and guidelines concerning housekeeping operations

 KB2. workplace and servicing procedures and policies for the carrying out housekeeping tasks in the workplace

KB3. risks when carrying out housekeeping tasks and related precautions to control the risk

KB4. housekeeping standards required in the workplace

 KB5. application of relevant industrial regulations and requirements

 KB6. storage, service and upkeep procedure for housekeeping equipment and consumables KB7. what permits and checks are required for working on the premises

 KB8. site layout and obstacles

KB9. instructions and procedures for entering and leaving the workplace and why one should follow them

KB10. levels of personal hygiene required at the workplace and why it is important to maintain them during work
 KB11. how factors such as manufacturer’s instructions, risk, efficiency, access, time, surface and type of soiling can influence the cleaning method used

 KB12. how to inspect a work area to decide what cleaning it needs and the best way of carrying this out

 KB13. the right personal protective equipment for the work area, equipment, materials and chemicals used

KB14. why it is important to wear personal protective equipment

 KB15. Importance of work schedules and why they should be followed

KB16. the correct sequence for cleaning the work area

KB17. which methods and materials are most effective on the surface and soiling to be cleaned and what are the alternatives

 KB18. why different equipment should be used for different cleaning tasks and the reasons for colour- coding

 KB19. how to clean the surfaces without causing injury or damage

KB20. the results expected from each cleaning operation

 KB21. the right techniques to use with chosen equipment and materials

KB22. the results of using wrong or unsuitable materials and/or not following the manufacturers’ instructions

 KB23. how to change the cleaning method to suit the soiling and surface and the different methods available

KB24. how to identify the signs of pest infestation and the right action to take to deal with it KB25. cleaning methods and techniques that may cause nuisance to the public/ client and how to avoid this (e.g. by changing the timing/sequence of cleaning operations)

KB26. why it is important to check the quality of work as one goes along

 KB27. how to identify and deal with tasks that are outside one’s area of skill or responsibility KB28. storage areas for the equipment and materials and why they should be kept