Rita Charitable Trust

Free Room Attendant Course(1year Diploma)

Room attendant click here

Room Attendant is responsible for keeping guest rooms and defined areas in clean and orderly condition.

Brief Job Description:- The individual at work identifies housekeeping requirements of the guest rooms and designated area, follows standard procedures, gathers resources, undertakes systematic cleaning, provides linen, makes beds, performs periodic deep cleaning, completes assigned housekeeping tasks and maintains record of work completed.
Personal Attributes: The job requires the individual to bear high integrity, a good moral character, pleasing deportment, healthy habits, good grooming, physically fitness, commitment and proficiency.

Personal Attributes: -The job requires the individual to bear high integrity, a good moral character, pleasing deportment, healthy habits, good grooming, physically fitness, commitment and proficiency Room Attendant Course.

Identifying housekeeping requirements procedures and resources of different areas to be cleaned Room Attendant Course:-

To be competent, the user/ individual must be able to:

 PC1. check assigned area as per duty roster for different types of things to be cleaned such as wood, plastic, ceramic, stone, fabrics, floors, windows, dorrs, partitions, mirrors, HVAC, carpets, etc.

 PC2. check the occupancy rate for the areas assigned

 PC3. inspect the area for the cleaning

PC4. identify the types of surfaces to be cleaned

 PC5. assess requirement for housekeeping equipment and consumables as per the occupancy rate

 PC6. ensure that the data and information received is complete and correct Free Room Attendant Course(1year Diploma)

PC7. identify workplace procedures for housekeeping Free Room Attendant Course(1year Diploma)

 PC8. choose the equipment and materials taking into account factors such as manufacturers’ instructions, risk, efficiency, access, time, surface and type of soiling

 PC9. prepare work areausing PPE

room attendant

Preparing for the housekeeping activities Room Attendant Course:- To be competent, the user/ individual must be able to: PC10. obtain the PPE required

PC11. obtain the appropriate equipment and materials and consumables as per organisation’s standards

PC12. wear the personal protective equipment required for the cleaning method and materials being used

 PC13. follow the instructions and procedures for entering and leaving the workplace Room Attendant Course.

PC14. plan the sequence for cleaning the area to avoid re-soiling clean areas and surfaces Free Room Attendant Course(1year Diploma)

 PC15. ensure that all surfaces to be cleaned are accessible and can be reached to perform adequate cleaning

PC16. ensure that there is adequate ventilation for the work being carried out Free Room Attendant Course(1year Diploma)

PC17. identify and follow specific requirements for housekeeping activities in different parts of the work area assigned

 PC18. select equipment and consumables e.g. cleaning agents in accordance with work area requirements

 PC19. follow the manufacturer’s instructions for using any tools, equipment, consumables and cleaning agents

 PC20. carry towels, cleaning items, and cleaning supplies using wheeled carts or as per unit procedure

PC21. disinfect equipment and supplies, using appropriate solutions or steamoperated sterilizers Room Attendant Course.

 PC22. ensure levels of personal hygiene meet workplace requirements and are maintained throughout the cleaning process

PC23. ensure that the right people know when cleaning is taking place and when the area will be free for use again

PC24. follow the correct procedures to deal with any lost property or unattended items

PC25. check and prepare cleaning equipment as per manufacturers’ instructions before use

 PC26. prepare work area and equipment so that the job can be Free Room Attendant Course(1year Diploma) done efficiently, correctly and safely

Rechecking preparation for carrying out housekeeping Room Attendant Course:-

To be competent, the user/ individual must be able to:

PC27. complete preparation for housekeeping duties following workplace procedures and ensure removal of waste

PC28. complete checklists and records for preparation for housekeeping duties

Cleaning floors:- To be competent, the user/ individual must be able to:

 PC1. choose equipment and cleaning agents that are right for the floor and the amount of ground-in soil/dirt

 PC2. choose a method of removing the dust and debris that is right for the floor and the amount of dust and debris involved

 PC3. clear any large items of debris by hand, safely

PC4. mix and apply the cleaning solution Room Attendant Course.

 PC5. carry out the cleaning as per organization’s standards and procedure Free Room Attendant Course(1year Diploma)

 PC6. remove the ground-in soil/dirt without damaging the surface and leave the floor and the surrounding area dry and free of smears

 PC7. remove the loose dust and debris carefully and put the dust and debris into the correct container for disposal

PC8. leave the floor clear of dust and debris and put everything back in the right place when work is finished

PC9. choose a method of clearing up the spillage, if any, that is right for the Room Attendant Course floor and the size and type of spillage

PC10. remove the spillage safely and leave the floor surface clean and dry

 PC11. empty all waste from the bins in the area of responsibility

PC12. re-line or clean bins as per procedure

 PC13. put the garbage and debris in the correct container and remove the left-over cleaning solution aside

PC14. report any stains that cannot be removed to the supervisor

Cleaning washrooms and bathrooms Room Attendant Course:- To be competent, the user/ individual must be able to:

PC15. follow any special procedures for entering the washroom and bathroom while taking care of workplace hazards

 PC16. make sure that there is enough ventilation in the area being cleaned

PC17. follow any relevant codes of practice to make sure to protect oneself andothers throughout the process e.g. put-up appropriate signage

 PC18. choose equipment and cleaning agents that are suitable for the surface
 PC19. mix and apply cleaning agents Room Attendant Course

PC20. clean washrooms and bathroom including bath tubs

 PC21. clean basins and taps so that they are free of dirt and removable marks Room Attendant Course.

PC22. clean the inside and outside of the washroom so that it is free of dirt and removable marks

PC23. check that washrooms are free flushing and draining

PC24. clean the fixtures and fittings in an order that is least likely to spread infection

 PC25. clean the appliances, surfaces, fixtures and fittings so that they are dry and free from dirt and removable marks

PC26. clean the surrounding floors, walls, mirrors and other surfaces

PC27. make sure waste bins are empty, clean and ready for use

PC28. identify waste and get it ready for dispatch

 PC29. make sure that plug holes, waste outlets and over flows are free from blockages

PC30. report any faults and problems to the appropriate person

Replenishing supplies in the washrooms and bathroom Room Attendant Course:- To be competent, the user/ individual must be able to:

 PC31. check that holders contain the correct amount of consumables

PC32. check supplies and accessories including bathroom linen in the washrooms and washroom

PC33. make sure that customer supplies and accessories are clean and free from damage

 PC34. replenish, replace and refill supplies as per organization procedure

 PC35. follow the manufacturers’ instructions correctly when refilling or replacing items

PC36. make sure the area has the right amount of supplies and consumables when work is finished

PC37. report any stock shortages to the appropriate member of staff Room Attendant Course.

Completing assigned floor and washrooms cleaning duties:- To be competent, the user/ individual must be able to:

 PC38. ensure cleaning equipment is clean and in working order Room Attendant Course when work is finished taking appropriate action to deal with any items that are not

 PC39. put everything back in the right place when work is finished

PC40. remove or replace personal protective equipment following workace Room Attendant Course.

PC41. ensure floor cleaning duties are conducted following workplace procedures and waste removed PC42. notify maintenance requirements of any damaged items to appropriate personnel Room Attendant Course

 PC43. complete and ensure checklists and records for housekeeping duties are maintained

 PC44. check work areas to ensure required workplace standards are met Room Attendant Course

Cleaning furniture and upholstery:- To be competent, the user/ individual must be able to:

PC1. remove loose dust and debris making sure it spreads as little as possible either manually or with a vacuum cleaner, as required

PC2. examine the upholstered material to make sure that it is suitable for the planned treatment, given the nature of the material and the type, position, form and amount of soiling

PC3. identify whether the material is colour-fast and shrink-resistant for furnishings

 PC4. identify and report damaged or deteriorating surfaces and/or those which may require restorative work

PC5. apply the treatment safely, according to the manufacturer’s instructions and without over- wetting or damaging the material

 PC6. examine the treated area and apply more treatment if it will help to remove the stain safely

 PC7. leave the material free of excess moisture and ground-in soil Room Attendant Course

 PC8. make sure that furnished areas are free from unpleasant smells

PC9. choose a cleaning agent and equipment appropriate for the marks, surface and type of dirt on the furniture

PC10. scrape off anything that is stuck on to the furniture and fittings

PC11. mix and apply the cleaning agent/solution smoothly and evenly; go from mild to harsh if stain cannot be identified

PC12. leave the surface clear of the marks that can be reached and spot cleaned Room Attendant Course.

 PC13. leave the surfaces dry and free of smears and dirt, when work is finished

 PC14. put everything back in the right place when work is finished

PC15. report any marks that cannot be reached or spot cleaned to the person in charge

 PC16. deal with cleaning equipment correctly after use

PC17. sort out and handle the waste safely and according to instructions

 PC18. make sure that waste containers are taken safely to the right collection/ disposal point

Cleaning vertical spaces, fittings and internal glass spaces:-

To be competent, the user/ individual must be able to:

 PC19. loosen dirt that is stuck on to the glass surface without causing damage

PC20. remove loose dust and debris first

PC21. remove loose dust, making sure it spreads as little as possible

PC22. clean walls (interior) so they are free from dust, cobwebs, dirt, grease, spots and stains

PC23. choose a cleaning agent and equipment that are right for the surface and type of dirt follow manufacturer’s instructions correctly when one mix and apply the cleaning agent

 PC24. apply cleaning agents to fixtures and lights and ensure they are clean and workable

PC25. check that heating, lighting and ventilation systems are set correctly after cleaning

PC26. rub off the dirt thoroughly from the glass surface and remove it without damaging the surface PC27. put everything back in the right place when one have finished efficiently, correctly and safely PC28. collect and segregate waste according to instruction without causing any spillage or clutter

Obtaining linen and covers for bathrooms and beds:- To be competent, the user/ individual must be able to:

PC1. choose and collect clean, laundered and correct type and quantity of linen and bed coverings as well as bathroom linen from the store as per organisation’s standards

PC2. check that the linen collected meets the required standard
PC3. deal with any linen or bed coverings that do not meet the required standard in line with suitable workplace procedures

PC4. transport linen and bed coverings correctly and safely to the work areas

PC5. handle and move the linen and bed coverings securely

PC6. secure linen stores against unauthorized access where necessary Room Attendant Course.

Making and checking beds:- To be competent, the user/ individual must be able to:

PC7. remove all linen and bed covering from the beds

PC8. handle and store soiled linen and bed coverings correctly

PC9. inspect the bed and mattress before making and get the bed ready for making

 PC10. make sure the bed base, bed head, linen and bed coverings are clean and not damaged

 PC11. make the bed with the right linen and bed coverings depending on the type of customer, as per the organization’s policy

PC12. ensure that the bed base, bed head, linen and bed coverings are clean and free from damage, and carry out work in an efficient manner

PC13. make the bed with the correct linen and bed coverings according to whether the customer is a new or stay over customer

 PC14. leave the bed neat, smooth and ready for use

 PC15. deal with customers’ personal property according to the organiz Procedures Room Attendant Course.

PC16. perform turn down service as per defined timeline and procedure

Changing bathroom linen:- To be competent, the user/ individual must be able to:

PC17. remove soiled bathroom linen including bath rugs

PC18. fold the towels, napkins and place them at the appropriate place

 PC19. change the bath rugs and mats

 PC20. remove used bath robe and replace with a fresh one

PC21. ensure that the bed linen, rugs and mats are clean, soft and free from damage

 PC22. leave the bathroom neat & tidy and ready for use

 PC23. deal with customers’ personal property according to the organization’s procedures

Completing making beds and changing linen:- To be competent, the user/ individual must be able to: PC24. complete and check complete checklists and records

 PC25. report any lost and found property to authorized person as per procedure

PC26. check work areas to ensure required workplace standards are met

Carrying out periodic room servicing:- To be competent, the user/ individual must be able to:

 PC1. ensure availability of necessary information about the schedule and requirements for periodic room servicing

 PC2. obtain the necessary stock to replace items in the room

 PC3. carry out the required periodic room servicing as required by organisation’s standards and government regulations

PC4. leave the room in the required condition as per organisation’s standards

PC5. follow the correct procedures for items replaced PC6. identify and report anything that needs specialist maintenance

Room Attendant - YouTube

Carrying out deep cleaning:- To be competent, the user/ individual must be able to:

PC7. make sure one has the necessary information about the schedule

PC8. check requirements for periodic deep cleaning

 PC9. prepare areas for periodic deep cleaning

PC10. choose correct cleaning equipment and materials for each part of the area

 PC11. carry out periodic deep cleaning as required by organisation’s standards and government regulations

 PC12. leave the room in the required condition as per organisation’s standards

PC13. identify and report any items that need specialist maintenance

Completing assigned housekeeping duties and reporting:- To be competent, the user/ individual must be able to:

PC14. conduct assigned cleaning duties following workplace procedures and ensure removal of waste

PC15. notify maintenance requirements of any damaged items to appropriate personne

PC16. complete checklists and records for housekeeping duties

 PC17. report any lost and found property to authorized person as per procedure

PC18. check work areas to ensure required workplace standards are met

Keeping areas neat, tidy and in good order:- To be competent, the user/ individual must be able to: PC1. empty waste containers and dispose of waste correctly

 PC2. arrange furniture neatly

PC3. keep displays neat, tidy and up-to-date such as notice boards/ areas, racks, decorations, pictures, statues, showcases

 PC4. spot and report any faults e.g. lights not working, damage to furniture and fixtures etc. in the area to the appropriate member of staff

PC5. regularly and discreetly check that the areas are clean, tidy and free from obstructions in line with company safety and security policies, e.g., steps, ramps, floor coverings, bins, appliances, glass surfaces, upolstry, etc.

 PC6. identify and report anything that needs specialist maintenance

PC7. report any items which are found lying unclaimed

Maintaining upkeep:- To be competent, the user/ individual must be able to:

 PC8. choose the right cleaning equipment and materials for the area being cleaned

PC9. when necessary, put up hazard warning signs

 PC10. when necessary, wear protective clothing

 PC11. clean off dust, dirt, debris and removable marks from the surfaces being cleaned

PC12. store the cleaning equipment correctly and safely after use

 PC13. notify maintenance requirements of any damaged items to appropriate personnel

Completing assigned housekeeping duties and reporting:- To be competent, the user/ individual must be able to:

PC14. conduct assigned cleaning duties following workplace procedures and ensure the area is neat and tidy

 PC15. report any lost and found property to authorized person as per procedure

PC16. check work areas to ensure required workplace standards are met

Removing and segregating waste:- To be competent, the user/ individual must be able to:

PC1. wear appropriate protective clothing as required for the waste involved

PC2. remove waste from the areas cleaning safely and according to regulations, instructions and good practice

PC3. collect waste according to instruction without causing any spillage or clutter

PC4. sort out and segregate waste according to type, making sure it is handled safely

PC5. reduce the volume of waste by breaking down, compressing or shredding as required

 PC6. pack waste and store in appropriate waste containers/ assigned bins

PC7. clean the waste bins if dirty
 PC8. change waste bags regularly and promptly when full and to avoid foul smell

 PC9. keep waste areas and its contents clean, tidy and sanitized at all times

PC10. make sure that sites of cleaning operations are clear of waste that is not to be left at the site PC11. make sure that waste containers are taken safely to the allocated collection point and made secure where necessary

PC12. complete records to maintain a waste audit trail in line with the unit procedures

 PC13. identify and report problems associated with the collection and storage of waste according to company procedures

 PC14. follow the legal and regulatory requirements, health and safety, hygiene and environmental standards and instructions

Fill up checklists and registers as per procedure:- To be competent, the user/ individual must be able to:

 PC1. fill up checklists for assigned work areas to record status of work as per procedure and timelines prescribed

 PC2. fill up checklists for equipment and machines provided for serviceability and maintenance

PC3. fill up register or requisition for requirement of housekeeping supplies

PC4. fill up register to record attendance as per duty roster

PC5. fill up description of work carried out during the shift

PC6. record unfinished tasks in the log book

 PC7. record deviations from the SOP, if any, in the log book

 PC8. report any lost and found belongings

PC9. report any incidents and accidents which need to be brought to the notice of superiors

 PC10. ensure that the report draws valid conclusions from the presented data

PC11. adopt the most suitable method of presentation

Record escalations and unresolved problems in the log book:- To be competent, the user/ individual must be able to:

PC12. record unresolved issues and other escalations in the log book

PC13. record jobs related problems to supervisor for support

PC14. monitor the problem and keep the supervisor informed about progress or any delays in resolving the problem

PC15. refer the problem to a competent internal specialist if it cannot be resolved

Prepare reports and documents:- To be competent, the user/ individual must be able to:

 PC16. prepare regular reports and documents as required by organization’s procedures e.g. Occupancy report, duty roster etc

 PC17. prepare special reports as required from time to time by the management, e.g. monthly consumption report of amenities etc.
PC18. ensure that the report includes all necessary information and is accurate, clear and concise

 PC19. ensure the presentation of results conforms to relevant procedures carried out

 PC20. present the report to the relevant people within agreed timescales, using appropriate templates and formats

Interacting with superior:-

To be competent, the user/ individual must be able to:

PC1. receive job order and instructions from reporting superior

PC2. understand the work output requirements, targets, performance indicators and incentives

 PC3. deliver quality work on time and report any anticipated reasons for delays

PC4. escalate unresolved problems or complaints to the relevant senir

 PC5. communicate maintenance and repair schedule proactively to the superior

PC6. receive feedback on work standards

PC7. document the completed work schedule and handover to the superior

Communicating with colleagues:- To be competent, the user/ individual must be able to:

PC8. exhibit trust, support and respect to all the colleagues in the workplace

PC9. aim to achieve smooth workflow

 PC10. help and assist colleagues with information and knowledge

 PC11. seek assistance from the colleagues when required

PC12. identify the potential and existing conflicts with the colleagues and resolve

 PC13. pass on essential information to other colleagues on timely basis

PC14. maintain the etiquette, use polite language, demonstrate responsible and disciplined behaviours to the colleagues

PC15. interact with colleagues from different functions clearly and effectively on all aspects to carry out the work among the team and understand the nature of their work

PC16. put team over individual goals and multi task or share work where necessary supporting the colleagues

 PC17. highlight any errors of colleagues, help to rectify and ensure quality output

 PC18. work with cooperation, coordination, communication and collaboration, with shared goals and supporting each other’s performance

Communicating effectively with customers:- To be competent, the user/ individual must be able to: PC19. ask more questions to the customers and identify their needs

 PC20. possess strong knowledge on the product, services and market

 PC21. brief the customers clearly

PC22. communicate with the customers in a polite, professional and friendly manner

PC23. build effective but impersonal relationship with the customers

PC24. ensure the appropriate language and tone are used to the customers

 PC25. listen actively in a two way communication

 PC26. be sensitive to the gender, cultural and social differences such as modes of greeting, formality, etc.

 PC27. understand the customer expectations correctly and provide the appropriate products and services

 PC28. understand the customer dissatisfaction and address to their complaints effectively

 PC29. maintain a positive, sensible and cooperative manner all time

PC30. ensure to maintain a proper body language, dress code, gestures and etiquettes towards the customers

PC31. avoid interrupting the customers while they talk

 PC32. ensure to avoid negative questions and statements to the customers

PC33. inform the customers on any issues or problems before hand and also on the developments involving them

 PC34. ensure to respond back to the customer immediately for their voice messages, e-mails, etc.

 PC35. develop good rapport with the customers and promote suitable products and services

 PC36. seek feedback from the customers on their understanding to what was discussed

PC37. explain the terms and conditions clearly

behavioural, personal and telephone etiquettes:- To be competent, the user/ individual must be able to:

 PC1. greet the customers with a handshake or appropriate gesture based on the type of customer on their arrival

PC2. welcome the customers with a smile

 PC3. ensure to maintain eye contact

PC4. address the customers in a respectable manner

PC5. do not eat or chew while talking

 PC6. use their names as many times as possible during the conversation

PC7. ensure not to be too loud while talking

 PC8. maintain fair and high standards of practice

 PC9. ensure to offer transparent prices

 PC10. maintain proper books of accounts for payment due and received

PC11. answer the telephone quickly and respond back to mails faster

PC12. ensure not to argue with the customer

PC13. listen attentively and answer back politely

PC14. maintain personal integrity and ethical behavior

 PC15. dress professionally

PC16. deliver positive attitude to work

PC17. maintain well groomed personality

 PC18. achieve punctuality and body language

 PC19. maintain the social and telephonic etiquette

 PC20. provide small gifts as token of appreciation and thanks giving to the customer

PC21. use appropriate tone, pitch and language to convey politeness, assertiveness, care and professionalism

PC22. demonstrate responsible and disciplined behaviours at the workplace

 PC23. escalate grievances and problems to appropriate authority as per procedure to resolve them and avoid conflict

Treating customers with high degree of respect and professionalism:- To be competent, the user/ individual must be able to:

 PC24. use appropriate titles and terms of respect to the customers

 PC25. use polite language

PC26. maintain professionalism and procedures to handle customer grievances and complaints

PC27. offer friendly, courteous and hospitable service and assistance to the customer upholding levels and responsibility

 PC28. provide assistance to the customers maintaining positive sincere attitude and etiquette

PC29. provide special attention to the customer at all time

Achieving customer satisfaction:- To be competent, the user/ individual must be able to:

PC30. achieve 100% customer satisfaction on a scale of standard

 PC31. gain customer loyalty

 PC32. enhance brand value of company

Educating customer on specific facilities and services available:- To be competent, the user/ individual must be able to:

 PC1. educate the tourists, employers and the colleagues at workplace on women rights and the respect that is to be given to them

PC2. inform about company’s policies to prevent women from sexual harassments, both physical and verbal, and objectifications by other customers and staff

 PC3. list all the facilities available with respect to transportation facilities, night trips and safeguards, reporting abuse, maternity related and other grievance

PC4. inform about methods adopted to ensure safety and personal and baggage security of women, e.g., CCTV cameras, security guards, women’s helpline

 PC5. provide the necessary comfort to the female traveller customers such as secure and safe environment, chain locks/latches, smoke detector, comfortable accommodation, etc.

PC6. maintain compliant behavioural etiquette while dealing with women customers such as asking permission before entering room and for cleaning, avoiding touch contact, using abusive language or gesture, etc

. PC7. ensure that the customer feels safe at all times without being over threatened by the security procedures and related environment

PC8. ensure that in the event of terrorist attacks customers are calmly handled, led to safer places and instructed properly in order to achieve zero casualties

Providing different age and gender specific customer service:- To be competent, the user/ individual must be able to:

PC9. ensure the quality of facilities and services offered cater to the needs of every individual, be it man, woman, child, particularly the very young and the aged

 PC10. be aware of the customer unique needs and wants of each category of customer, e.g., for an infant, for a young woman, for an old person,

PC11. coordinate with team to meet these unique needs, also keeping in mind theirdiverse cultural backgrounds

 PC12. provide entertainment programs and events suited for the children tourists

 PC13. educate parents and attendants of senior citizens on basic safeguards and procedures for them in case of emergencies

PC14. arrange for transport and equipment as required by senior citizens

 PC15. ensure availability of medical facilities and doctor

standard etiquette with women at workplace:- To be competent, the user/ individual must be able to:

PC16. treat women equally across both the horizontal as well as vertical segregation of roles in the workplace

 PC17. ensure a fair and equal pay to the women as men, more of formal training, advancement opportunities, better benefits, etc.

PC18. involve women in the decision making processes and management professions

PC19. avoid specific discrimination and give women their due respect

 PC20. motivate the women in the work place towards utilizing their skills

 PC21. educate the tourists, employers and the colleagues at workplace on women rights and the respect that is to be given to them

PC22. establish policies to protect the women from sexual harassments, both physical and verbal, and objectifications by customers and colleagues

 PC23. frame women friendly work practices such as flexible working hours, maternity leave, transportation facilities, night shift concessions, women grievance cell.

PC24. ensure the safety and security of women in the workplace, particularly when their nature of job is to deal with night shifts, attend guest rooms, back end work, etc.

 PC25. ensure safety and security of women at all levels

Securing company’s IPR:- To be competent, the user/ individual must be able to:

 SB6. prevent leak of new plans and designs to competitors by reporting on time

 SB7. be aware of any of company’s product, service or design patents SB8. report IPR violations observed in the market, to supervisor or company head

Respecting customer’s copyright: To be competent, the user/ individual must be able to:

SB9. read copyright clause of the material published on the internet and any other printed material SB10. protect infringement upon customer’s business or design plans

SB11. consult supervisor or senior management when in doubt about using information available from customer

 SB12. report any infringement observed by anyone in the company

Ensuring cleanliness around workplace:- To be competent, the user/ individual must be able to:

 PC1. keep the workplace regularly clean and cleared-off of food waste or other litter

PC2. ensure that waste is disposed-off as per prescribed standards or in trash cans earmarked for waste disposal

 PC3. ensure that the trash cans or waste collection points are cleared everyday

PC4. arrange for regular pest control activities at the workplace

 PC5. to maintain records for cleanliness and maintenance schedule

 PC6. ensure the workplace is well ventilated with fresh air supply

 PC7. check the air conditioner and other mechanical systems on a regular basis and maintain them well PC8. ensure the workplace is provided with sufficient lighting

PC9. ensure clean work environment where food is stored, prepared, displayed and served

 PC10. ensure safe and clean handling and disposal of linen and laundry, storage area, accommodation, public areas, storage areas, garbage areas, etc.

PC11. identify and report poor organizational practices with respect to hygiene, food handling, cleaning PC12. ensure adequate supply of cleaning consumables such as equipment, materials, chemicals, liquids PC13. ensure to clean the store areas with appropriate materials and procedures

 PC14. identify the different types of wastes, e.g., liquid, solid, food, non-food, and the ways of handling them for disposal

 personal hygiene practices:- To be competent, the user/ individual must be able to:

PC15. wash hands on a regular basis, particularly on touching any dirty surfaces, before and after handling food, after using the toilet, etc.

PC16. ensure to wash hands using suggested material such as soap, one use disposable tissue, warm water, etc.

PC17. wash the cups, glasses or other cutlery clean before and after using them

 PC18. ensure to maintain personal hygiene of daily bath, clean clothing and uniform, footwear, head gear, cutting nails, healthy diet, using deodorant, etc.

 PC19. ensure to maintain dental hygiene in terms of brushing teeth every day, using mouthwash regularly, using mouth freshener after eating, avoiding smoke at workplace, etc.

PC20. ensure no cross contaminations of items such as linen, towels, utensils, etc. occurs in the workplace

Taking precautionary health measures:- To be competent, the user/ individual must be able to:

 PC21. report on personal health issues related to injury, food, air and infectious diseases

 PC22. ensure not to go for work if unwell, to avoid the risk of being spread to other people

 PC23. use a tissue, cover the mouth and turn away from people while sneezing or coughing

PC24. wash hands on using these tissues after coughing and sneezing and after using the wastes

 PC25. ensure to use single use tissue and dispose these tissues immediately

 PC26. coordinate for the provision of adequate clean drinking water

 PC27. ensure to get appropriate vaccines regularly

PC28. avoid serving adulterated or contaminated food

 PC29. undergo preventive health check-ups at regular intervals

 PC30. take prompt treatment from the doctor in case of illness

 PC31. have a general sense of hygiene and appreciation for cleanliness for the benefit of self and the customers or local community

Taking precautionary measures to avoid work hazards:- To be competent, the user/ individual must be able to:

PC1. assess the various hazards in the work areas

PC2. take necessary steps to eliminate or minimize them

 PC3. analyse the causes of accidents at the workplace

PC4. suggest measures to prevent such accidents from taking place

 PC5. take preventive measures to avoid risk of burns and other injury due to contact with hot surfaces such as stoves, gas, fire, hot liquids, hot foods, hot oil, etc.

PC6. suggest methods to improve the existing safety procedures at the workplace

standard safety procedure:- To be competent, the user/ individual must be able to:

PC7. be aware of the locations of fire extinguishers, emergency exits, etc.

 PC8. practice correct emergency procedures

 PC9. check and review the storage areas frequently

PC10. stack items in an organized way and use safe lifting techniques to reduce risk of injuries from handling procedures at the storage areas

 PC11. ensure to be safe while handling materials, tools, acids, chemicals, detergents, etc.

PC12. store the chemicals and acids in a well-ventilated and locked areas with warning signs displayed PC13. ensure safe techniques while moving furniture and fixtures

PC14. ensure to reduce risk of injury from use of electrical tools

 PC15. read the manufacturer’s manual carefully before use of any equipment

 PC16. unplug the electrical equipment before performing housekeeping, cleaning and maintenance to avoid injuries

PC17. keep the floors free from water and grease to avoid slippery surface

 PC18. ensure to use non slip liquids and waxes to polish and treat floors, if required

 PC19. use rubber mats to the places where floors are constantly wet

PC20. ensure safety from injuries of cuts to loss of fingers, while handling sharp tools such as knives, needles, etc.

 PC21. use flat surfaces, secure holding and protective wear while using such sharp tools

 PC22. use health and safety practices for storing, cleaning, and maintaining tools, equipment, and supplies

 PC23. practice ergonomic lifting, bending, or moving equipment and supplies

Using safety tools or Personal Protective Equipment:- To be competent, the user/ individual must be able to: PC24. ensure the workers have access to first aid kit when needed

PC25. ensure all equipment and tools are stored and maintained properly and safe to use

PC26. ensure to use personal protective equipment and safety gear such as gloves, mask, headwear, footwear, glasses, goggles, etc. for specific tasks and work conditions where required

 PC27. ensure to display safety signs at places where necessary for people to be cautious

PC28. ensure electrical precautions such as insulated clothing, adequate equipment insulation, dry work area, switch off the power supply when not required, etc.

 PC29. ensure availability of general health and safety equipment such as fire extinguishers, first aid equipment, safety equipment, clothing, safety installations such as fire exits, exhaust fans, etc., are available

Achieving safety standards:- To be competent, the user/ individual must be able to:

PC30. document all the first aid treatments, inspections, etc., conducted to keep track of the safety measures undertaken

PC31. comply with the established safety procedures of the workplace

PC32. report to the supervisor on any problems and hazards identified

PC33. ensure zero accident at workplace

 PC34. adhere to safety standards and ensure no material damage

Job Role :-

 Room Attendant Qualification Pack:-

Sector Skill Council:-

  1. 1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for each

PC. 2. Each NOS will assessed both for theoretical knowledge and practical which is being proportionately demonstrated in the table below

 3. The assessment for the theory part will be based on knowledge bank of questions created by the SSC.

 4. To pass the Qualification Pack, every trainee should score a minimum of 60% in all Generic NOS’s and 75% in Other NOS’s.

5. In case of successfully passing only certain number of NOS’s, the trainee is eligible to take subsequent assessment on the balance NOS’s to pass the Qualification pack.

Prepare for housekeeping operation:- PC1. Check assigned area as per duty roster

PC2. Check the occupancy rate for the areas assigned

PC3. Inspect the area for the cleaning

PC4. Identify the types of surfaces to be cleaned

PC5. Assess requirement for housekeeping equipment and consumables as per the occupancy rate

PC6. Identify requirement of ppe to be used

PC7. Ensure that the data and information received is complete and correct

PC8. Identify workplace procedures for housekeeping

PC9. Choose the appropriate equipment and materials taking into account factors such as manufacturers’ instructions, risk, efficiency, access, time, surface and type of soiling

PC10. Obtain the ppe required

PC11. Obtain the appropriate equipment and materials and consumables and if the same are not available, select suitable alternatives or inform the appropriate person

PC12. Wear the personal protective equipment required for the cleaning method and materials being used

PC13. Follow the instructions and procedures for

Technical Knowledge:- The user/individual on the job needs to know and understand:

KB1. personal responsibilities with regard to health, safety and the environment in the working area

 KB2. approved codes of practice and why it is important to follow them

 KB3. what constitutes complete and valid data

 KB4. procedures can be used for identifying deviations

KB5. what level of accuracy is required

KB6. what units of measurement are required

 KB7. procedures for recording correct data

KB8. likely or expected outcomes

KB9. how to recognize anomalies in the data against procedures and standards

KB10. what is a checklist and what are the various elements of a checklist

KB11. how to fill in a checklist

 KB12. what presentational methods can be used and how reports are sent

KB13. relevant people in the organization

 KB14. what documentation should be used and why it is important to complete it accurately KB15. tasks carried out by various departments in the organization

 KB16. escalation matrix and protocol to be followed for escalations

 KB17. roles and responsibilities of various people in the escalation matrix/ authorized person