Free Heat Treatment Shop Supervisor Course (6Months)
Heat Treatment Shop Supervisor:
Brief Job Description
This role is responsible for supervising the various heat treatment activities through application of heat like Carburizing, Tempering, Nitriding, Induction Hardening and Quenching, maintaining process parameters, conducting quality checks on output product, deploying manpower as per requirement, guiding operatives and technicians to complete the assigned task, maintaining a safe & healthy working environment on the shop floor and maintaining records related to production, rejections, material movement and manpower productivity for a line/shift.
Personal Attributes
Reading, writing and communication skills, ability to plan and prioritize, quality consciousness, analytical thinking, sensitivity to problem solving, quick decision making, safety orientation, dexterity and high precision, ability to use internal ERP systems ( if existing), managing teams, grievance management, listening skills, ability to train team members.
Maintain a safe and healthy working environment:
Elements and Performance Criteria
Identify and report the risks identified
To be competent, the user/individual on the job must be able to:
PC1.. Identify activities which can cause potential injury through sharp objects, burns, fall, electricity, gas leakages, radiation, poisonous fumes, chemicals ,loud noise
PC2. Inform the concerned authorities about the potential risks identified in the processes, workplace area/ layout, materials used etc
PC3. Inform the concerned authorities about machine breakdowns, damages which can potentially harm man/ machine during operations
PC4. Create awareness amongst other by sharing information on the identified risks
Create and sustain a Safe, clean and environment friendly work place
To be competent, the user/individual on the job must be able to:
PC5.. Follow the instructions given on the equipment manual describing the operating process of the equipments
PC6.. Follow the Safety, Health and Environment related practices developed by the organization
PC7. Operate the machine using the recommended Personal Protective Equipments (PPE)
PC8. . Maintain a clean and safe working environment near the work place and ensure there is no spillage of chemicals, production waste, oil, solvents etc
PC9. Maintain high standards of personal hygiene at the work place
PC10. Ensure that the waste disposal is done in the designated area and manner as per organization SOP.
PC11. Inform appropriately the medical officer/ HR in case of self or an employees illness of contagious nature so that preventive actions can be planned for others
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. relevant standards, procedures and policies related to Health, Safety and Environment followed in the company
KU2. basic knowledge of Safety procedures( fire fighting, first aid) within the organization
KU3. knowledge of various types of PPEs and their usage
KU4. basic knowledge of risks/hazards associated with each occupation in the organization
KU5. how to safely operate various tools and machines and risksassociated with the tools/ equipment
KU6. knowledge of personal hygiene and how an individual an contribute towards creating a highly safe and clean working environment
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. write basic level notes and observations
GS2. read safety instructions put up across the plant premises
GS3. read safety precautions mentioned in equipment manuals and panels to understand the potential risks associated
GS4. effectively communicate information to team members
GS5. informemployees in the plant and concerned functions about events, incidents & potential risks observed related to Safety, Health and Environment.
GS6. question operator/ supervisor in order to understand the safety related issues
GS7. attentively listen with full attention and comprehend the information given by the speaker during safety drills and training programs
GS8. use common sense and make judgments during day to day basis
GS9. use reasoning skills to identify and resolve basic problems
GS10. use common sense and make judgments during day to day basis
GS11. use reasoning skills to identify and resolve basic problems
Understanding process requirements:
Elements and Performance Criteria
Understanding all therequisite processes in detailand ensuringimplementation
To be competent, the user/individual on the job must be able to:
PC1. display detailed understanding of all the requisite processes to be adopted for completing the work order through reading the process manuals/ work instructions/standard operating procedures for the production job
PC2.. share knowledge of processes , inputs and outputs with the operators to enhance their skill levels
PC3. ensure the various SOW/WI created by the master technician are displayed and understood at each and every work station
PC4.. maintain work flow by monitoring steps of the processes, setting variables, observing control points and equipment
PC5. support in defining detailed processes for each step and line
PC6.. monitor various process parameters on a regular basis and ensure compliance to agreed standards (e.g. ambient air quality, stack monitoring, water quality monitoring etc.)
PC7. ensuring recording and reporting procedures and systems are in place
PC8. facilitating corrections to malfunctions within process control points
PC9. ensure 5s implementation in the production line by analysing possible areas of systems and process improvements and ensure implementation of the recommended measures to address the gaps
PC10.. ensure successful implementation of the completed poka yoke and kaizen on the running line
Data Analysis
To be competent, the user/individual on the job must be able to:
PC11. ensure compilation of data of breakdown maintenance and reporting the same to the maintenance team
PC12.. conduct random sampling on the incoming quality of material and provide the relevant feedback on the same to the store
PC13. conduct random sampling of the process parameters and wip productsand provide necessary feedback to the line leaders
PC14. conduct random sampling of the finished goods and provide the necessary feedback
PC15. conduct batch wise product quality check in order to ensure that the quality of the product produced meet customer requirements
Support and provide basiclevel of inputs for processimprovement initiatives
To be competent, the user/individual on the job must be able to:
PC16. support in ensuring optimum resource utilization and wastage reduction through process improvements, Kaizens, TQM, Poka Yoke etc.
PC17.. support and provide inputs on analysis of breakdown trends and current maintenance process to identify areas for improvement to achieve costsavings and reduce breakdown timing
PC18. identify areas of improvement in the existing processes/systems and take counter measures to adhere to the identified kaizens
PC19.. support the master technician in sharing inputs from the line for various poka yoke , kaizen activities
PC20. encourage team members/ operators to suggest quality improvement measures through suggestion schemes, evaluate feasibility of the ideasand discuss their implementation with seniors
PC21.. support in analysing internal & external rejection data, planning and ensuring implementation of the corrective measures
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. relevant manufacturing standards and procedures followed in the company in detail
KU2. different types of products manufactured by the company
KU3. knowledge of functional processes like Procurement, Store management, inventory management, quality management and key contact points forquery resolution
KU4. quality norms and standards prescribed in the Quality Manual by the organization for painting
KU5. 5S and Safety norms practiced in the organization
KU6. different types of manufacturing processes used
KU7. requirement of raw materials used in the process
KU8. tools, jigs and fixtures , their usage and maintenance methods
KU9. how to operate the machine in both, automatic and manual mode
KU10. using engineering drawings, sketches, control plan and work instructions in the plant
KU11. usage of various measurement tools like Vernier Calipers, Micrometres, rulers, scales, weighing machines etc
KU12. different types of defects which may arise due to improper manufacturing and the impact of the defect on product performance
KU13. metallurgical and chemical properties of material involved
KU14. about the hazards involved in the process operations and usage of PPEs
KU15. about handling of electrical equipment and circuits, rectifiers and control panel etc.
KU16. how to measure the correct specifications of the output in the terms of thickness, hardness, durability, tightness, finesse etc.
KU17. various problems solving tools like 7QC, Why Why Analysis, Brain storming etc.
KU18. basic Arithmetic and calculation methods
KU19. key areas of power consumption/ steam consumption, compressed air consumption etc.
KU20. Various data entry tools and formats used in the organization
KU21. ability to visualize the final product output and hence decide on the key steps and parameters to be followed
KU22. about the various hazards related to various chemicals if used in the processes
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. document information from the manuals,discussion notes, process charts etc.
GS2. create small notes/ work documents/ diagrams for operators and helpers to help them understand the process
GS3. write inter departmental notes/ memos or make suitable entries in the online system
GS4. read equipment manuals and process documents to understand theequipment and processes better
GS5. read internal information memos send by internal customers ( otherfunctions within the organization)
GS6. discuss task lists, schedules, and work-loads with the operative teammembers
GS7. answer the queries raised by the operative team as well asintercompany departments
GS8. effectively communicate with the operators and helpers and make them aware of work expectations, targets, policies, processes etc
GS9. attentively listen with full attention the queries and grievances raised by the operative team and comprehend the information given by the speaker
GS10. communicate effectively to the team members
GS11. identify conflicts in the team and try to resolve them at the earliest
GS12. interact and engage with the team members on a day to day basis
GS13. counsel and coach the operators and help them resolve issues
GS14. timely highlight to the management about any good work/ achievement
GS15. break the problem into smaller issues and tasks to arrive at a solution by the operators and helpers
GS16. understand inter process relationship and establish relationship between various parts of the problem
GS17. leverage experience to find effective solutions to problems
GS18. use basic analytical tools to arrive at solutions
GS19. plan, organize and prioritize the work order and jobs received from the production manager
GS20. manage the schedule plan for the operators and helpers on the line/shift
GS21. validate all process/ equipment manuals so that the final process selected is correct
GS22. organize information, tools, manuals etc. on the shop floor so that sorting becomes easy
GS23. reorganize resources on the line/ shift in case of change of plans
GS24. use common sense and make judgments during day to day basis
GS25. use reasoning skills to identify and resolve problems
GS26. use intuition to detect any potential problems which could arise during operations
GS27. accept additional responsibility for self and the team
GS28. encourage self and other to take greater responsibilities
GS29. ensure that the work allocated to the team is completed as per timelines and quality norms
GS30. identify obstacles and bottlenecks in the process and on own find basiclevel solutions for removing these obstacles
GS31. motivate and provide support for the team on the shop floor
GS32. encourage collaboration between team members
GS33. resolve team issues and grievances to manage conflicts within the team
GS34. create an environment of approachability, trust and openness withinthe team
GS35. ensure role clarity for all operators and helpers on the line/ shift
GS36. escalate any team related issues to the concerned person at the righttime
GS37. identify defective parts in the manufacturing line by comparing
GS38. manufactured pieces with the work standard
GS39. link the defect observed with the overall impact on the performance of the component/ automobile
GS40. support and contribute in monitoring and delivering high quality output from self and others
GS41. train team members on maintaining quality standards set by the organization
GS42. use previous experience in resolving problems and taking decisions
GS43. make timely and independent decisions on the line/ shift within the boundaries of the delegation matrix of the organization
Manage production related operations:
Elements and Performance Criteria
Manpower Management
To be competent, the user/individual on the job must be able to:
PC1.. undertake effective shift planning based on manpower allocation and shift handling of place right manpower on the right workstation in coordination with Production In-charge to achieve production targets
PC2.. support Shift In Charge/ Process head/ Shop head is finalizing the shift rosters for the week and month based on the production plan available
Material Management
To be competent, the user/individual on the job must be able to:
PC3. send inventory requirements to Stores and Purchase department and follow up with stores and purchase to ensure timely receipt of material (Spares, Consumables)
PC4.. ensure that the material and work piece movement on the shop floor conforms to the TAT time prescribed in the sop/ work plans so that production targets are met for the line/ shift
Supervise ProductionOperations
To be competent, the user/individual on the job must be able to:
PC5. support the in charge/ shop head in fulfilment of the production plan for the shop in a given line/ shift
PC6. coordinate with various functions like material management, stores, paint shop, assembly line, quality, safety, production planning etc to ensure communication of required information and resolution of queries
PC7. responsible for end of line inspection under supervision
PC8. ensure that the operators and helpers have the required tools and equipment at the start of the process
PC9. facilitate the production runs along with engineering and quality function
PC10.. ensure optimal resource utilization(man , machine and material) and streamlining of activities within the shift
PC11. identify & implement action steps to reduce losses and wastages during shift operation and ensure minimum rejection of components
PC12.. prepare daily and monthly production mis reports to match actual performance vis–vis the targets and report the same to production in-chart
PC13.. verify the production and material movement related data entries in the system ( manual/ erp) for the line/ shift and ensure correctness of the data
PC14. support the in charge/ engineer/ shop head in analysing the various data sheets related to production, maintenance, manpower deployment etc
PC15. support the maintenance team in finalizing the preventive maintenance schedule for the shop/ line
PC16. . support the maintenance function to ensure execution of the maintenance schedules
PC17. ensure shift handover to the next shift supervisor
PC18. Observe and note the consumption of energy, fuel, steam on the production line and support the engineer in optimization of utilization of factors of production
PC19.. ensure that the operator and helper are using the required personal protective equipment like goggles, masks, gloves and other ppes at the time of conducting the painting operation
Conformance To Product AndProcess Quality
To be competent, the user/individual on the job must be able to:
PC20.. conduct incoming quality inspection of material and provide the relevant feedback on the same to the store
PC21. conduct quality inspection of the process parameters, lab parameters and wip products and provide necessary feedback to the line leaders
PC22. conduct quality inspection of the finished goods and provide the necessary feedback
PC23. conduct quality inspection of the first sample/batch to ensure that the quality of the product produced meet customer requirements
PC24. conduct inspection and analysis of the defects observed in the process and products
Implementation OfInitiatives
To be competent, the user/individual on the job must be able to:
PC25. take overall responsibility to ensure adherence to safety standards by all employees and establish zero accident practice in the section
PC26.. implement various business excellence techniques like kaizen, 5s initiatives
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. relevant manufacturing standards and procedures followed in the company in detail
KU2. different types of products manufactured by the company
KU3. knowledge of functional processes like Procurement, Store management, inventory management, quality management and key contact points for query resolution
KU4. quality norms and standards prescribed in the Quality Manual by the organization for painting
KU5. 5S and Safety norms practiced in the organization
KU6. different types of manufacturing processes
KU7. requirement of raw materials used in the process
KU8. about tools, jigs and fixtures , their usage and maintenance
KU9. how to operate both in automatic and manual mode
KU10. about the various hazards related to various chemicals if used in the processes
KU11. different types of defects which may arise due to improper manufacturing
KU12. basic Arithmetic and calculation methods
KU13. ability to visualize the final product output and hence decide on the key steps to be followed
KU14. about the hazards involved in the process operations
KU15. about handling of electrical equipment and circuits, rectifiers and control panel etc
KU16. metallurgical and chemical properties of the material under usage
KU17. how to measure the correct specifications of the output in the terms of thickness, hardness, durability, tightness etc
KU18. how to visualize the final product output and hence decide on the parameters of temperature, pressure, current and voltage
KU19. various problems solving tools like 7QC, Why Why Analysis, Brainstorming
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. document information from the manuals,discussion notes, process charts etc
GS2. create small notes/ work documents/ diagrams for operators and helpers to help them understand the process
GS3. write inter departmental notes/ memos or make suitable entries in the online system
GS4. read equipment manuals and process documents to understand the equipment and processes better
GS5. read internal information memos send by internal customers ( other functions within the organization)
GS6. discuss task lists, schedules, and work-loads with the operative team members
GS7. answer the queries raised by the operative team as well as intercompany departments
GS8. effectively communicate with the operators and helpers and make them aware of work expectations, targets, policies, processes etc
GS9. attentively listen with full attention the queries and grievances raised by the operative team and comprehend the information given by the speaker
GS10. communicate effectively to the team members
GS11. identify conflicts in the team and try to resolve them at the earliest
GS12. interact and engage with the team members on a day to day basis
GS13. counsel and coach the operators and help them resolve issues
GS14. timely highlight to the management about any good work/ achievement by the operators and helpers
GS15. break the problem into smaller issues and tasks to arrive at a solution
GS16. understand inter process relationship and establish relationship between various parts of the problem
GS17. leverage experience to find effective solutions to problems
GS18. use basic analytical tools to arrive at solutions
GS19. plan, organize and prioritize the work order and jobs received from the production manager
GS20. manage the schedule plan for the operators and helpers on the line/shift
GS21. validate all process/ equipment manuals so that the final process selected is correct
GS22. organize information, tools, manuals etc on the shop floor so that sorting becomes easy
GS23. reorganize resources on the line/ shift in case of change of plans
GS24. use common sense and make judgments during day to day basis
GS25. use reasoning skills to identify and resolve problems
GS26. use intuition to detect any potential problems which could arise during operations
GS27. accept additional responsibility for self and the team
GS28. encourage self and other to take greater responsibilities
GS29. ensure that the work allocated to the team is completed as per timelines and quality norms
GS30. identify obstacles and bottlenecks in the process and on own find basic level solutions for removing these obstacles
GS31. motivate and provide support for the team on the shop floor
GS32. encourage collaboration between team members
GS33. resolve team issues and grievances to manage conflicts within the team
GS34. create an environment of approachability, trust and openness within the team
GS35. ensure role clarity for all operators and helpers on the line/ shift
GS36. escalate any team related issues to the concerned person at the right time
GS37. identify defective parts in the manufacturing line by comparing
GS38. manufactured pieces with the work standard
GS39. link the defect observed with the overall impact on the performance of the component/ automobile
GS40. support and contribute in monitoring and delivering high quality output from self and others
GS41. train team members on maintaining quality standards set by the organization
GS42. use previous experience in resolving problems and taking decisions
GS43. make timely and independent decisions on the line/ shift within the boundaries of the delegation matrix of the organization
Managing the team on the line/shift:
Elements and Performance Criteria
Engaging the shop floor work force through employee communication and employee engagement
To be competent, the user/individual on the job must be able to:
PC1. . ensure operators and helpers on the production line/ shift are aware of the job expectations on a daily basis
PC2. ensure that the operators are aware of the production targets and the timelines required to process a work order as finalized in the production plan
PC3.. involve operators and helpers for the daily floor meeting/ morning meetings/ staff meetings to communicate information intended for them
PC4. ensure communication to line operators/ helpers on any changes in policies/ processes by the organization through required verbal/ written mechanisms
PC5. . ensure participation of employees in various engagement initiatives organized at the plant and other place by the organization
PC6.. involve operators and helpers in quality circles, tqm & kaizen meets, brainstorming sessions, safety drills etcto increase their involvement in manufacturing operations
PC7. ensure availability of tea, snacks, drinking water and basic hygiene facilities at the shop floor for the operative workforce
PC8. escalate issues to shift in charges/ concerned staff in case of any issue related to operative deployment and engagement
Support the Shift In Charge in finalizing manpower deployment
To be competent, the user/individual on the job must be able to:
PC9.. support the shift in charges in finalizing the shift planning and manpower deployment for the shift/ line as per the proposed production plan
PC10.. support the shift in charge/ production manager is creating week wise shift rosters for the shift/ line manpower and ensure rotation of manpower as per the organizational norms and guidelines
PC11.. maintain the information on leaves/ in out time keeping and shift/ line overtime for the operatives and helpers and share the information with the concerned as and when required
PC12. support the shift in charge/ production manager in identifying skilled manpower and up dation of the skill matrix/ skill chart for the shift/ line/ process area
PC13. ensure identification and deployment of right skilled people at the right places on the line/ process area
Employee Performance Measurement and Employee Development
To be competent, the user/individual on the job must be able to:
PC14.. ensure that all the operative manpower is aware of the production targets, production plan and daily productivity targets
PC15.. track the daily performance of the operators and helpers during the shift and note the achievement levels in a manual register/ online it enabled system
PC16.. provide feedback to the operators and helper in case of any process deviation observed by the supervisor
PC17. provide feedback to shift in charges/ production managers pertaining to performance appraisals of operators and helpers
PC18.. ensure that the operatives are trained and are aware of the processes which need to be followed on the shop floor during the production process
PC19. support the shift in charges/ production managers/ training team in training of entry level operators and helpers in the plant
PC20.. share knowledge of processes , inputs and outputs with the operators to enhance their skill levels
PC21.. other than technical trainings, support the team in delivering trainings related to quality and safety for the operators and helpers
Grievance Management for Operators and Helpers
To be competent, the user/individual on the job must be able to:
PC22.. in case the operating staff has any queries, ensure that the queries are resolved either by self or escalated to the concerned person
PC23.. listen to issues related to workmen problems/ work men grievances/ complaints/ personal problems etcfor the operators and helpers
PC24.. resolve issues which are under the purview of the supervisor and escalate the ones which need higher intervention to the concerned team
PC25.. counsel employees for any work related issues or any personal problems highlighted by the employee
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. relevant HR Policies and Processes followed by the organization
KU2. different types of products manufactured by the company
KU3. knowledge of functional processes like Procurement, Store management, inventory management, quality management and key contact points for query resolution
KU4. 5S and Safety norms practiced in the organization
KU5. different types of manufacturing processes
KU6. various grievance management tools available in the organization
KU7. various problems solving tools like 7QC, Why Why Analysis, Brain storming
KU8. different types of communication channels practiced by the organization
KU9. the method of noting observations, maintaining records and sharing them with the concerned in the required format
KU10. knowledge of shift roster norms and guidelines
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. document information from the manuals,discussion notes, process charts etc.
GS2. create small notes/ work documents/ diagrams for operators and helpers to help them understand the process
GS3. write inter departmental notes/ memos or make suitable entries in the online system
GS4. read equipment manuals and process documents to understand the equipment and processes better
GS5. read internal information memos send by internal customers ( other functions within the organization)
GS6. discuss task lists, schedules, and work-loads with the operative team members
GS7. answer the queries raised by the operative team as well as intercompany departments
GS8. effectively communicate with the operators and helpers and make them aware of work expectations, targets, policies, processes etc.
GS9. attentively listen with full attention the queries and grievances raised by the operative team and comprehend the information given by the speaker
GS10. identify the strengths and weaknesses of the subordinate team members ( operators and helpers)
GS11. provide constructive and genuine feedback
GS12. motivate the team to take independently responsibilities in their work areas
GS13. provide training to the operators and helpers for technical and behavioural areas
GS14. communicate effectively to the team members
GS15. identify conflicts in the team and try to resolve them at the earliest
GS16. interact and engage with the team members on a day to day basis
GS17. counsel and coach the operators and help them resolve issues
GS18. timely highlight to the management about any good work/ achievement by the operators and helpers
GS19. break the problem into smaller issues and tasks to arrive at a solution
GS20. understand inter process relationship and establish relationship between various parts of the problem
GS21. leverage experience to find effective solutions to problems
GS22. use basic analytical tools to arrive at solutions
GS23. use common sense and make judgments during day to day basis
GS24. use reasoning skills to identify and resolve problems
GS25. use intuition to detect any potential problems which could arise during operations
GS26. accept additional responsibility for self and the team
GS27. encourage self and other to take greater responsibilities
GS28. ensure that the work allocated to the team is completed as per timelines and quality norms
GS29. identify obstacles and bottlenecks in the process and on own find basic level solutions for removing these obstacles
GS30. motivate and provide support for the team on the shop floor
GS31. encourage collaboration between team members
GS32. resolve team issues and grievances to manage conflicts within the team
GS33. create an environment of approachability, trust and openness within the team
GS34. ensure role clarity for all operators and helpers on the line/ shift
GS35. escalate any team related issues to the concerned person at the right time
GS36. use previous experience in resolving problems and taking decisions
GS37. make timely and independent decisions on the line/ shift within the boundaries of the delegation matrix of the organization
Assessment Guidelines
- Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Element/ Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each Element/ PC.
- The assessment for the theory part will be based on knowledge bank of questions created by the SSC.
- Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS.
- Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below).
- Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/ training center based on these criteria.
- To pass the Qualification Pack assessment, every trainee should score the Recommended Pass % aggregate for the QP.
