Free Automotive Washer Course (4Months)

Automotive Washer:

Brief Job Description

A Washer washes, scrubs and polishes the interiors and exteriors of vehicles (including glass) in the vehicle to protect their appearance. The individual also uses the pressurised water to clean the exterior surface before the vehicle is made ready for delivery for the ﬁrst time after PDI is done on the vehicle.

Personal Attributes

An individual on this job should be willing to work for long hours as a part of the team cleaning vehicle especially on days of high number of ﬁrst time deliveries. The individual must have a strong eye to see even the minute scratches/ dust on different vehicle structure and surface which would have to be cleaned. The individual should have basic understanding of the technical aspects of the vehicle to avoid any damage while cleaning with a pressure water hose (esp. items like glass and other ﬁttings)

Plan and organise work to meet expected outcomes:

Elements and Performance Criteria

Work requirements including various activities within the given time and set quality standards

To be competent, the user/individual on the job must be able to:

PC1. keep immediate work area clean and tidy

PC2. treat conﬁdential information as per the organisations guidelines

PC3. work in line with organisations policies and procedures

PC4. work within the limits of job role

PC5. obtain guidance from appropriate people, where necessary

PC6. ensure work meets the agreed requirements

Appropriate use of resources

To be competent, the user/individual on the job must be able to:

PC7. establish and agree on work requirements with appropriate people

PC8. manage time, materials and cost effectively

PC9. use resources in a responsible manner

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. the organisations policies, procedures and priorities for area of work, role and responsibilities in carrying out that work

KU2. the limits of responsibilities and when to involve others

KU3. speciﬁc work requirements and who these must be agreed with

KU4. the importance of having a tidy work area and how to do this

KU5. how to prioritize workload according to urgency and importance and the beneﬁts of this

KU6. the organisations policies and procedures for dealing with conﬁdential information and the importance of complying with these

KU7. the purpose of keeping others updated with the progress of work

KU8. who to obtain guidance from and the typical circumstances when this may be required

KU9. the purpose and value of being ﬂexible and adapting work plans

KU10. how to complete tasks accurately by following standard procedures

KU11. technical resources needed for work and how to obtain and use these

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. write in at least one language

GS2. read instructions, guidelines/procedures

GS3. ask for clariﬁcation and advice from appropriate persons

GS4. communicate orally with colleagues

GS5. make a decision on a suitable course of action appropriate for accurately completing the task within resources

GS6. agree objectives and work requirements

GS7. plan and organise work to achieve targets and deadlines

GS8. deliver consistent and reliable service to customers

GS9. check own work and ensure it meets customer requirements

GS10. anomalies to the concerned persons

GS11. analyse problems and identify work-arounds taking help from

GS12. apply own judgement to identify solutions in different situations

Work effectively in a team:

Elements and Performance Criteria

Eﬀective communication

To be competent, the user/individual on the job must be able to:

PC1. maintain clear communication with colleagues

PC2. work with colleagues

PC3. pass on information to colleagues in line with organisational requirements

PC4.. work in ways that show respect for colleagues

PC5. carry out commitments made to colleagues

PC6. let colleagues know in good time if cannot carry out commitments, explaining the reasons

PC7. identify problems in working with colleagues and take the initiative to solve these problems

PC8. follow the organisations policies and procedures for working with colleagues

PC9. ability to share resources with other members as per priority of tasks

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. the organisations policies and procedures for working withcolleagues, role and responsibilities in relation to this

KU2. the importance of effective communication and establishing goodworking relationships with colleagues

KU3. different methods of communication and the circumstances inwhich it is appropriate to use these

KU4. beneﬁts of developing productive working relationships withcolleagues

KU5. the importance of creating an environment of trust and mutualrespect

KU6. whether not meeting commitments, will have implications onindividuals and the organisation

KU7. different types of information that colleagues might need and theimportance of providing this information when it is required

KU8. the importance of problems, from colleagues perspective andhow to provide support, where necessary, to resolve these

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. complete well written work with attention to detail

GS2. read instructions, guidelines/procedures

GS3. listen effectively and orally communicate information

GS4. make decisions on a suitable course of action or response

GS5. plan and organise work to achieve targets and deadlines

GS6. check that the work meets customer requirements

GS7. deliver consistent and reliable service to customers

GS8. apply problem solving approaches in different situations

GS9. apply balanced judgements to different situations

GS10. apply good attention to detail

GS11. check that the work is complete and free from errors

GS12. get work checked by peers

GS13. work effectively in a team environment

Maintain a healthy,safe and secure working environment:

Scope

This unit/task covers the following:

Resources (both material & manpower) needed to maintain a safe working environment as per the prevalent norms & government policies including emergency procedures for Illness, accidents, ﬁres or any other reason which may involve evacuation of the premises

Elements and Performance Criteria

Resources needed to maintain a safe, secure working environment

To be competent, the user/individual on the job must be able to:

PC1. comply with organisations current health,safety and security policies and procedures

PC2. report any identiﬁed breaches in health,safety, and security policies and procedures to the designated person

PC3.. Coordinate with other resources at the workplace to achieve the healthy, safe and secure environment for all incorporating all government norms esp. for emergency situations like ﬁres,earthquakes etc.

PC4. identify and correct any hazards like illness, accidents, ﬁres or any other natural calamity safely and within the limits of individuals authority

PC5. report any hazards outside the individuals authority to the relevant person in line with organisational procedures and warn other people who may be affected

PC6. follow organisations emergency procedures for accidents, ﬁres or any other natural calamity

PC7. identify and recommend opportunities for improving health,safety, and security to the designated person

PC8. complete all health and safety records are updates and procedures well deﬁned

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. legislative requirements and organisations procedures for health, safety and security and individuals role and responsibilities in relation to this

KU2. what is meant by a hazard, including the different types of health and safety hazards that can be found in the workplace

KU3. how and when to report hazards

KU4. the limits of responsibility for dealing with hazards

KU5. the organisations emergency procedures for different emergency situations and the importance of following these

KU6. the importance of maintaining high standards of health, safety and security

KU7. implications that any non-compliance with health, safety and security may have on individuals and the organisation

KU8. different types of breaches in health, safety and security and how and when to report these

KU9. evacuation procedures for workers and visitors

KU10. how to summon medical assistance and the emergency services,where necessary

KU11. how to use the health, safety and accident reporting procedures and the importance of these

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. complete accurate, well written work with attention to detail

GS2. read instructions, guidelines/procedures/rules

GS3. listen and orally communicate information

GS4. make decisions on a suitable course of action or response

GS5. plan and organise work to achieve targets and deadlines

GS6. build and maintain positive and effective relationships withcolleagues and customers

GS7. apply problem solving approaches in different situations

GS8. analyse data and activities

GS9. apply balanced judgements to different situations

GS10. apply good attention to detail

GS11. check that the work is complete and free from errors

GS12. get work checked by peers

GS13. work effectively in a team environment

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Perform vehicle cleaning and washing:

Elements and Performance Criteria

Clean exterior & interior of the vehicle including washing

To be competent, the user/individual on the job must be able to:

PC1.. inspect parts, equipment, or vehicles for cleanliness

PC2.. understand the instructions given by supervisor regarding the washing, routine and any other speciﬁc cleaning requirements

PC3.. mix cleaning solutions, abrasive compositions, or other compounds as advised by a supervisor

PC4.. scrub, scrape, or spray machine parts, equipment, or vehicles, using scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums, or hoses

PC5.. transport materials, equipment, or supplies to or from work areas, using carts or hoists

PC6.. pre-soak or rinse machine parts, equipment, or vehicles parts by immersing objects in cleaning solutions or water, manually or using hoists

PC7.. operate and activate cleaning equipment or machines and notify the supervisors in case of any malfunctions

PC8.. turn valves or handles on equipment to regulate pressure or ﬂow of water, air, steam, or abrasives from sprayer nozzles

PC9.. clean: interior and exterior surfaces of vehicles plastic work inside cars, using paintbrushes vehicle windows seat frames, backs and bottoms and blacken tyres driver seat, seating area, windshield, drivers side glass and vehicle dash passenger grab rails and stanchions ﬂoor to remove gum, dirt and grease Electrical & Electronic component, couplers, connection etc

PC10.. rinse objects and place them on drying racks

PC11.. use cloth, squeegees, or air compressors to dry surfaces

PC12.. sweep, shovel, or vacuum loose debris or salvageable scrap into containers

PC13.. maintain speciﬁed distance and pressure while washing engine compartment

PC14.. remove debris and other dirt containers from work areas

PC15.. maintain cleanliness of the work and shop areas to ensure a safe work environment

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. standard operating procedures of the dealership for vehicle cleaning

KU2. standard operating procedures recommended by the dealership for using water hose pipe or any other machine which may be required to carry out the exterior or interior cleaning

KU3. documentation requirements for each procedure carried out as part of roles and responsibilities as speciﬁed by the organisation

KU4. organisational and professional code of ethics and standards of practice

KU5. safety, health and environmental policies and regulations for the workplace as well as for automotive trade in general (e.g. safe practices while working in pits/ under vehicles)

KU6. how to drive vehicles to ensure cleaning at the desired location within the organizational setup

KU7. how to operate the machines and equipment to perform cleaning tasks

KU8. the different types of grime and the method used for cleaning each, including: graﬃti (e.g., paint, ink) encrusted human waste scuff marks soil and dust oil and other grease dried food and other non-hazardous stains other stains

KU9. the various methods used for cleaning including: scraping use of squeegee and chamois use of chemicals machine-assisted or manual cleaning washing or scrubbing/cleaning brushing sweeping blowing off with air

KU10. how to adjust machines, devices, moving parts, and equipment post cleaning

KU11. the various implements, tools and safety equipment used for cleaning includes: absorbent cloths lint free cleaning cloths buckets brushes hand brooms hoses dust pans spotting spray bottles applicators squeegees (various sizes) chamois scrapers air blowing equipment air compressors extension poles ladders and scaffold chemicals and cleaning solutions specialised graﬃti removal agents rubber gloves face masks protective clothing including overalls and safety boots breathing ﬁlters safety glasses

KU12. how to: vacuum, clean and maintain vehicle interiors, including dashboards, consoles, carpet and car seats clean door trims and hinges wash and polish vehicle exteriors and blacken tyres ﬁt boot spoilers, side skirts, or mud ﬂaps drive vehicles through automatic car washes blacken tyres

KU13. how to use regulate pressure or ﬂow of water, air, steam, or abrasives from sprayer nozzles

KU14. how to lubricate machinery and the required masking materials to preserve, protect and condition the vehicle

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. create documentation required for the cleaning process (including work sheets, etc.)

GS2. assist in maintaining appropriate records related to cleaning of the vehicle

GS3. write in at least one language

GS4. read work orders, materials, etc. related to the cleaning of the vehicle

GS5. interact with superiors and other support staff function

GS6. interact with the customers in case of any speciﬁc requirement related to cleaning of a particular part (either in the exterior or the interior) of the vehicle

GS7. analyse available information regarding the cleaning of the vehicle and evaluate the best possible means to clean/ wash the particular vehicle

GS8. decide when to contact supervisor in case of any discrepancy in the machine and equipment used in cleaning and washing

GS9. plan work according to the required schedule and location

GS10. ensure timely cleaning of the vehicle so that other work to be done on the vehicle is not affected

GS11. plan a visual check on the piece for insuring that it is clean and dirt free

GS12. ensure that customers additional requirements for cleaning a particular part is assessed and the vehicle is cleaned/ washed accordingly

GS13. ensure that the vehicle is cleaned/ washed in case any requirement arises post the work done by the technicians/ specialists (for e.g. after the work done there are grease marks on the body panel)

GS14. identify any error or cause of defects while cleaning the vehicle and report it to superiors

GS15. analyse the information and instructions given by supervisor to perform the cleaning process eﬃciently

GS16. use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Assessment Guidelines:

Criteria for assessment for each Qualiﬁcation Pack will be created by the Sector Skill Council. Each Element/ Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each Element/ PC.

The assessment for the theory part will be based on knowledge bank of questions created by the SSC.

Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS.

Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below).

Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/ training center based on these criteria.