Free Airline Baggage Handler course (6months)

 Airline Baggage Handler:

Brief Job Description: Airline Baggage Handler prepares baggage, cargo and mail to be transported to an aircraft and receives loads from an aircraft, interprets baggage tags and labelling information and use appropriate equipment.

Personal Attributes: The individual should have basic communication skills, fine motor skills and hand-eye coordination. Ability to stand and walk for long periods of time with consistent kneeling, squatting and reaching above the head.

Safety and security procedures:

Comprehending the safety and security procedures

PC1. comply with the organisation’s safety and security policies and procedures

PC2. comply with the regulatory guidelines on safe conduct of operations and maintenance of conditions to thwart any acts of unlawful interference

PC3. report any identified breaches of safety, and security policies and procedures to the designated person

PC4. coordinate with other resources at the workplace (within and outside the organisation) to achieve safe and secure environment

PC5. identify and mitigate any safety and security hazards like illness, accidents, fires or acts of unlawful interference if it falls within the limits of individual’s authority

PC6. report any hazards outside the individual’s authority to the relevant person in line with organisational procedures and regulatory guidelines

PC7. follow organisation’s emergency procedures for accidents, fires or acts of unlawful interference

PC8. identify and recommend opportunities for improving health, safety, and security to the designated person

PC9. complete all health and safety records are updates and procedures well defined

Knowledge and Understanding

Organisational Context

KA1. hazard identification and risk management as defined within the organisational policy and procedures

KA2. regulatory requirements and organisation’s procedures for maintenance of safety and security standards and individual’s role and responsibilities in relation to this

KA3. how and when to report hazards

KA4. the limits of responsibility for dealing with hazards

KA5. the organisation’s emergency procedures for different emergency situations and the importance of following these

KA6. importance of maintaining high standards of safety and security KA7. implications that any non-compliance with safety and security may have on individuals and the organization

Technical Knowledge

KB1. different types of breaches of safety and security and how and when to report these

KB2. evacuation procedures for workers and passengers

KB3. how to summon medical assistance and the emergency services, where necessary

KB4. how to use the health, safety and accident reporting procedures and the importance of these

KB5. regulatory guidelines on dealing with safety and security emergencies.

Core Skills/ Generic Skills

Writing Skills

The user/ individual on the job needs to know and understand how to: SA1. complete accurately a well written report in English language detailing the situations of emergency with attention to detail

Reading Skills

The user/individual on the job needs to know and understand how to: SA2. read instructions, guidelines/procedures/rules

Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to: SA3. listen to and orally communicate information with all concerned Professional Skills Decision Making The user/individual on the job needs to know and understand how to: SB1. make decisions on a suitable course of action or response if permitted by the authority matrix Plan and Organise The user/individual on the job needs to know and understand how to: SB2. monitor efficient functioning of all activities SB3. plan and organise work to achieve targets and deadlines Customer Centricity The user/individual on the job needs to know and understand how to: SB4. communicate with passengers and other stakeholders in a courteous manner SB5. maintain cordial work relationship Problem Solving The user/individual on the job needs to know and understand how to: SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management SB7. identify and correct errors Analytical Thinking The user/individual on the job needs to know and understand how to: SB8. analyse best possible solutions (cost, time, effort, etc.) suited for operations Critical Thinking The user/individual on the job needs to know and understand how to: SB9. concentrate on task at hand and complete it without errors SB10. apply balanced judgments to different situations. Operating a vehicle airside Prepare a vehicle for airside use PC1. make sure that airside driving authorization/ license is appropriate to the vehicle PC2. confirm that the vehicle is lit and marked according to airside driving requirements PC3. complete documents relating to using the vehicle in line with the organisation procedures Manoeuvre a vehicle airside PC4. manoeuvre the vehicle in a controlled manner in all conditions PC5. park the vehicle safely in appropriate areas in line with organisation procedures PC6. follow airside signage/ markings PC7. give priority to moving aircraft at all times PC8. maintain a safe distance between the vehicle and aircraft at all time as defined by regulatory guidelines PC9. make sure that all doors and shutters (where relevant) are closed while driving the vehicle PC10. reverse the vehicle according to organisational and regulatory guidelines PC11. be constantly vigilant when driving procedures and practices which contribute to safety of airside traffic and apron operations PC12. wear appropriate Personal Protective Equipment (PPE) while driving PC13. secure vehicle loads in line with the organisation procedures PC14. carry an airside driving license in line with the organisation procedures and regulatory guidelines PC15. take appropriate remedial action when foreign object debris (FOD) or spillage is seen on the airfield PC16. report dangerous or unsafe practices to appropriate authority PC17. get rid of all waste products in line with the organisation procedures and regulatory guidelines PC18. provide unhindered access for emergency services at all times Comply with airside accident, hazard and emergency procedures PC19. report all airside accidents and emergencies in line with organisation procedures and regulatory guidelines PC20. respond to airside accidents and emergencies in line with organisation procedures and regulatory guidelines Knowledge and Understanding   Organisational Context KA1. organisation safety policy and procedures; basic compliance to technical requirements and standards; safety and hazards KA2. organisation structure KA3. escalation procedure   Technical knowledge KB1. organisation and regulatory procedures as they may apply to airside traffic KB2. airside safety instruction KB3. airside safety areas (roads, manoeuvring areas, stands) in relation to license categories KB4. airside signs and markings KB5. aircraft crossing points KB6. airport and stand layout KB7. speed limits KB8. airside parking regulations KB9. regulations concerning reversing KB10. low visibility notification and operating procedures KB11. the effect that poor weather conditions including snow and ice, high winds, rain/surface water, lightning and heat on driving airside   Core Skills/ Generic Skills Writing Skills The user/ individual on the job needs to know and understand how to: SA1. complete documents related to use of vehicle Reading Skills The user/individual on the job needs to know and understand how to: SA2. interpret airport and stand layout SA3. read airside safety instructions SA4. read airside parking regulations Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to: SA5. communicate clearly with supervisors and peers SA6. regularly communicate with all employees in the chain of activities to ensure efficient operations SA7. share best practices with peers and subordinates   Professional Skills Decision Making The user/individual on the job needs to know and understand how to: SB1. understand types of faults occurring and how to deal with it Plan and Organise The user/individual on the job needs to know and understand how to: SB1. monitor efficient functioning of all activities SB2. prioritize and execute tasks in within the scheduled time limits Customer Centricity Not applicable Problem Solving The user/individual on the job needs to know and understand how to: SB3. identify trends/common causes for errors and suggest possible solutions to the supervisor / management SB4. identify and correct errors Analytical Thinking The user/individual on the job needs to know and understand how to: SB5. take the most appropriate remedial action when hazards are identified on the airfield Critical Thinking The user/individual on the job needs to know and understand how to: SB6. concentrate on the task at hand and complete it without errors     Unloading of an aircraft load   Approaching the aircraft PC1. understand the signs which indicate that it is safe to approach the aircraft PC2. identify the Personal Protective Equipment (PPE) required to perform the function PC3. ensure that the equipment or personnel approach the aircraft from the right direction and as per the operational guidelines set forth by the organisation or regulators PC4. ensure that the equipment is parked at the designated location to p erform its function PC5. ensure that the equipment is secured and no movement of equipment can take place which can damage the aircraft. Opening of cargo doors on the aircraft PC6. identify the location of the cargo door controls PC7. ensure that the equipment is in a safe configuration and shall not restrict or hit the cargo door in the process of its opening PC8. ensure that no external force is applied to the cargo doors in case of any fault in the process of cargo door opening PC9. ensure that the cargo door is opened only by individuals who are authorized as per organisation policy or by regulatory guidelines PC10. ensure that any visual defect observed on the cargo door is immediately escalated to appropriate personnel without any delay Initiate unloading of the aircraft load PC11. align the unloading equipment in line with the cargo door sill PC12. ensure that the load can be transferred from the aircraft cargo compartment onto the equipment without any damage to cargo, equipment or aircraft. PC13. ensure that the unloading sequence is in line with the instructions from the loading supervisor and organisation policies. PC14. ensure that the person is physically fit to enter into confined space and move or lift cargo in a sitting or kneeling position, if the space is not enough for the personnel to stand. PC15. ensure that during the process of moving the cargo in the cargo compartment there is no damage to the cargo or the aircraft. PC16. escalate to the appropriate personnel if any cargo is found damaged or in case of any issue observed which can impact the security or safety of aircraft. Knowledge and Understanding   Organisational Context KA1. organisation safety policy and procedures, basic compliance to technical requirements and standards; safety and hazards, PPE KA2. organisation structure KA3. escalation procedure Technical knowledge KB1. types of aircraft and the location of cargo doors on the aircraft KB2. the opening mechanism of cargo doors on different types of aircraft KB3. the location reference or design of location numbers within the cargo compartment of different types of aircraft KB4. self-evaluation of health concerns like back pain or injury KB5. basic first aid procedures KB6. airside safety regulations KB7. aviation security regulations. Core Skills/ Generic Skills Writing Skills The user/individual on the job needs to know and understand how to: SA1. write either in English or in the preferred local language events that took place on a flight if required due to any circumstances. Reading Skills The user/individual on the job needs to know and understand how to: SA2. read the details of any instructions SA3. read and understand the organisation policies & procedures Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to: SA4. communicate clearly with supervisors and peers SA5. regularly communicate with all employees in the chain of activities to ensure activities are running smoothly SA6. share best practices with peers and subordinates   Professional Skills Decision Making SB1. make decisions on a suitable course of action or response if permitted by the authority matrix Plan and Organise The user/individual on the job needs to know and understand how to: SB2. monitor efficient functioning of all activities SB3. plan and organise work to achieve targets and deadlines Customer Centricity Not applicable Problem Solving The user/individual on the job needs to know and understand how to: SB4. identify trends/common causes for errors and suggest possible solutions to the supervisor / management SB5. identify and correct errors Analytical Thinking Not applicable Critical Thinking The user/individual on the job needs to know and understand how to: SB6. concentrate on task at hand and complete it without errors SB7. apply balanced judgments to different situations     Loading an aircraft load Approaching the aircraft PC1. understand the signs which indicate that it is safe to approach the aircraft PC2. ensure that the equipment or personnel are approaching the aircraft from the right direction and as per the operational guidelines set forth by the organisation or regulators PC3. identify the Personal Protective Equipment (PPE) required to perform the function PC4. ensure that the equipment is parked at the designated location to perform its function PC5. ensure that the equipment is secured and no movement of equipment can take place which can damage the aircraft Opening of cargo doors on the aircraft PC6. identify the location of the cargo door controls PC7. ensure that the equipment is in a safe configuration and shall not restrict or damage the cargo door in the process of its opening PC8. ensure that no external force is applied to the cargo doors in case of any fault in the process of cargo door opening PC9. ensure that the cargo door is opened only by individuals who are authorized as per organisation policy or by regulatory guidelines PC10. ensure that any visual defect observed on the cargo door is immediately escalated to appropriate personnel without any delay Initiate loading of the aircraft load PC11. perform visual check of the aircraft compartment to ensure there is no unauthorized cargo or item left inside the cargo compartment. PC12. escalate any findings to the appropriate personnel immediately before commencing loading. PC13. align the loading equipment in line with the cargo door sill PC14. ensure that the load can be transferred from the equipment into the aircraft cargo compartment without any damage to cargo, equipment or aircraft. PC15. ensure that the loading sequence is in line with the instructions from the loading supervisor and organisation policies. PC16. ensure that the person is physically fit to enter into confined space and move or lift cargo in a sitting or kneeling position, if the space is not enough for the personnel to stand. PC17. ensure that during the process of moving the cargo in the cargo compartment there is no damage to the cargo or the aircraft. PC18. ensure that the cargo is secured in accordance to organisational procedures. PC19. escalate to the appropriate personnel if any cargo is found damaged or in case of any issue observed which can impact the security or safety of aircraft. Knowledge and Understanding   Organisational Context KA1. organisation safety policy and procedures, basic compliance to technical requirements and standards; safety and hazards, PPE KA2. organisation structure KA3. escalation procedure Technical knowledge KB1. types of aircraft and the location of cargo doors on the aircraft. KB2. the opening mechanism of cargo doors on different types of aircraft KB3. the location reference or design of location numbers within the cargo compartment of different types of aircraft KB4. self-evaluation of health concerns like back pain or injury KB5. basic first aid procedures KB6. airside safety regulations KB7. aviation security regulations Core Skills/ Generi c Skills Writing Skills The user/individual on the job needs to know and understand how to: SA1. write either in English or in the preferred local language events that took place on a flight if requir ed due to any circumstances Reading Skills The user/individual on the job needs to know and understand how to: SA2. read the details of any instructions SA3. read and understand the organisation policies & procedures Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to: SA4. communicate clearly with supervisors and peers SA5. regularly communicate with all employees in the chain of activities to ensure activities are running smoothly SA6. share best practices with peers and subordinates. Professional Skills Decision Making The user/individual on the job needs to know and understand how to: SB1. make decisions on a suitable course of action or response if permitted by the authority matrix Plan and Organise The user/individual on the job needs to know and understand how to: SB1. monitor efficient functioning of all activities SB2. plan and organise work to achieve targets and deadlines Customer Centricity Not applicable Problem Solving The user/individual on the job needs to know and understand how to: SB3. identify trends/common causes for errors and suggest possible solutions to the supervisor / management SB4. identify and correct errors Analytical Thinking Not applicable Critical Thinking The user/individual on the job needs to know and understand how to: SB5. concentrate on task at hand and complete it without errors SB6. apply balanced judgments to different situations. Work Effectively in a Team Performance Criteria   Support the work team PC1. display courteous and helpful behaviour at all times. PC2. take opportunities to enhance the level of assistance offered to colleagues. PC3. meet all reasonable requests for assistance within acceptable workplace timeframes. PC4. complete allocated tasks as required. PC5. seek assistance when difficulties arise. PC6. use questioning techniques to clarify instructions or responsibilities. PC7. identify and display a non discriminatory attitude in all contacts with customers and other staff members Maintain personal presentation PC8. observe appropriate dress code and presentation as required by the workplace, job role and level of customer contact. PC9. follow personal hygiene procedures according to organisational policy and relevant legislation. Develop effective work habits PC10. interpret, confirm and act on workplace information, instructions and procedures relevant to the particular task. PC11. interpret, confirm and act on legal requirements in regard to anti- discrimination, sexual harassment and bullying. PC12. ask questions to seek and clarify workplace information. PC13. plan and organise daily work routine within the scope of the job role. PC14. prioritise and complete tasks according to required timeframes. PC15. identify work and personal priorities and achieve a balance between competing priorities. Knowledge and Understanding     Organisational Context KA1. The policies and procedures relating to the job role. KA2. The value system of the organisation. KA3. Employee rights and obligations. KA4. The reporting hierarchy and escalation matrix. Technical Knowledge KB1. ask questions to identify and confirm requirements. KB2. follow routine instructions through clear and direct communication. KB3. use language and concepts appropriate to cultural differences. KB4. use and interpret non-verbal communication. KB5. the scope of information or materials required within the parameters of the job role. KB6. consequences of poor team participation on job outcomes. KB7. work health and safety requirements Core Skills/ Generic Skills Writing Skills, On the job the individual needs to be able to: SA1. complete documentation accurately. SA2. write simple reports when required. Reading Skills On the job the individual needs to be able to: SA3. read information accurately. SA4. read and interpret data sheets. Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to: SA5. listen to and orally communicate information with all concerned   Professional Skills Decision Making On the job the individual needs to be able to: SB1. make appropriate decisions regarding the responsibilities of the job role. Plan and Organise The user/individual on the job needs to know and understand how to: SB2. monitor efficient functioning of all activities SB3. plan and organise work to achieve targets and deadlines Customer Centricity The user/individual on the job needs to know and understand how to: SB4. communicate with passengers and other stakeholders in a courteous manner SB5. maintain effective work relationship Problem Solving The user/individual on the job needs to know and understand how to: SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management SB7. identify and correct errors Analytical Thinking The user/individual on the job needs to know and understand how to: SB8. analyse best possible solutions (cost, time, effort, etc.) suited for operations Critical Thinking The user/individual on the job needs to know and understand how to: SB9. concentrate on task at hand and complete it without errors SB10. apply balanced judgments to different situations          Model Curriculum Airline Baggage Handler (Options : Airside Vehicle Operator)   Follow safety and security procedures   comprehend the organisation’s safety and security policies and procedures  comprehend the regulatory guidelines on safe conduct of operations and maintenance of conditions to thwart any acts of unlawful interference  report any identified breaches of safety, and security policies and procedures to the designated person  coordinate with other resources at the workplace (within and outside the organisation) to achieve safe and secure environment  identify and mitigate any safety and security hazards like illness, accidents, fires or acts of unlawful interference if it falls within the limits of individual’s authority  report any hazards outside the individual’s authority to the relevant person in line with organisational procedures and regulatory guidelines  follow organisation’s emergency procedures for incidents or accidents, fires or acts of unlawful interference  identify and recommend opportunities for improving health, safety, and security to the designated person  ensure completion of all health and safety records are updates and procedures well defined   Unloading of aircraft load   understand the signs which indicate that it is safe to approach the aircraft  identify the personal protective equipment (PPE) required to perform the function  ensure that the equipment or personnel approach the aircraft from the right direction and as per the operational guidelines set forth by the organisation or regulators  ensure that the equipment is parked at the designated location to perform its function  ensure that the equipment is secured and no movement of equipment can take place which can damage the aircraft  identify the location of the cargo door controls  ens ure that the equipment is in a safe configuration and shall not restrict or damage the cargo door in the process of its opening  ensure that no external force is applied to the cargo doors in case of any fault in the process of cargo door opening  ensure that the cargo door is opened only by individuals who are authorized as per organisational policy or by regulatory guidelines  ensure that any visual defect observed on the cargo door is immediately escalated to appropriate personnel without any delay  align the unloading equipment in line with the cargo door sill  ensure that the load can be transferred from the aircraft cargo compartment onto the equipment without any damage to cargo, equipment or aircraft.  ensure that the unloading sequence is in line with the offloading instructions from the loading supervisor and as per organisation policies.  ensure that the person is physically fit to enter into confined space and move or lift cargo in a sitting or kneeling position, if the space is not enough for the personnel to stand.  ensure that during the process of moving the cargo in the cargo compartment there is no damage to the cargo or the aircraft.  escalate to the appropriate personnel if any cargo is found damaged or in case of any issue observed which can impact the security or safety of aircraft.   Loading an aircraft load   · understand the signs which indicate that it is safe to approach the aircraft  ensure that the equipment or personnel are approaching the aircraft from the right direction and as per the operational guidelines set forth by the organisation or regulators  identify the personal protective equipment (PPE) required to perform the function  ensure that the equipment is parked at the designated location to perform its function  ensure that the equipment is secured and no movement of equipment can take place which can damage the aircraft  identify the location of the cargo door controls  ensure that the equipment is in a safe configuration and shall not restrict or damage the cargo door in the process of its opening  ensure that no external force is applied to the cargo doors in case of any fault in the process of cargo door opening  ensure that the cargo door is opened only by individuals who are authorized as per organisation policy or by regulatory guidelines  ensure that any visual defect observed on the cargo door is immediately escalated to appropriate personnel without any delay  perform visual check of the aircraft compartment to ensure there is no unauthorized cargo or item left inside the cargo compartment.  escalate any findings to the appropriate personnel immediately before commencing loading.  align the loading equipment in line with the cargo door sill  ensure that the load can be transferred from the equipment into the aircraft cargo compartment without any damage to cargo, equipment or aircraft.  ensure that the loading sequence is in line with the instructions from the loading supervisor and organisation policies.  ensure that the person is physically fit to enter into confined space and move or lift cargo in a sitting or kneeling position, if the space is not enough for the personnel to stand.  ensure that during the process of moving the cargo in the cargo compartment there is no damage to the cargo or the aircraft.  ensure that the cargo is secured in accordance to organisational procedures.  escalate to the appropriate personnel if any cargo is found damaged or  in case of any issue observed which can impact the security or safety of aircraft.   Work Effectively in a Team   · display courteous and helpful behaviour at all times.  take opportunities to enhance the level of assistance offered to colleagues.  meet all reasonable requests for assistance within acceptable workplace timeframes.  complete allocated tasks as required.  seek assistance when difficulties arise.  use questioning techniques to clarify instructions or responsibilities.  identify and display a non-discriminatory attitude in all contacts with customers and other staff members.  observe appropriate dress code and presentation as required by the workplace, job role and level of customer contact.  follow personal hygiene procedures according to organisational policy and relevant legislation.  interpret, confirm and act on workplace information, instructions and procedures relevant to the particular task  interpret, confirm and act on legal requirements in regard to antidiscrimination, sexual harassment and bullying.  ask questions to seek and clarify workplace information.  plan and organise daily work routine within the scope of the job role  prioritise and complete tasks according to required timeframes  identify work and personal priorities and achieve a balance between competing priorities   Operate a vehicle airside   make sure that airside driving authorization/license is appropriate and valid to the vehicle  confirm that the vehicle is lit and marked according to airside driving requirements  complete documents relating to using the vehicle in line with the organisation procedures  manoeuvre the vehicle in a controlled manner in all conditions  park the vehicle safely in appropriate areas in line with organisation procedures  follow airside signage/markings  give priority to moving aircraft at all times  maintain a safe distance between the vehicle and aircraft at all times as defined by regulatory guidelines  make sure that all doors and shutters (where relevant) are closed while driving the vehicle  reverse the vehicle according to organisational and regulatory guidelines  be constantly vigilant when driving  wear appropriate Personal Protective Equipment (PPE) while driving  secure vehicle loads in line with the organisation procedures  carry an airside driving license in line with the organisation procedures and regulatory guidelines  take appropriate remedial action when foreign object debris (FOD) or spillage is seen on the airfield/apron  report dangerous or unsafe practices to appropriate authority  get rid of all waste products in line with the organisation procedures and regulatory guidelines  provide unhindered access for emergency services at all times  report all airside incidents, accidents and emergencies in line with organisation procedures and regulatory guidelines respond to airside incidents, accidents and emergencies in line with organisation procedures and regulatory guidelines baggage handling equipment like tug, baggage cart/dolly, baggage chute,  baggage conveyor, baggage loader, Aircraft handling manual (AHM) of widely used aircraft, Baggage Scanner     Guidelines for Assessment      Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC. The assessment for the theory part will be based on knowledge bank of questions created by the SSC. Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below). Individual assessment agencies will create unique evaluations for skill practical for every student at each ex amination/training center based on this criterion. To pass the Qualification Pack , every trainee should score a minimum of 50% of aggregate marks to successfully clear the assessment. In case of unsuccessful completion, t he trainee may seek reassessment on the Qualification Pack.