Rita Charitable Trust

Free Airline Cabin Crew course (6month)

Airline Cabin Crew:

Airline cabin crew is responsible for passenger service and passenger safety on board the aircraft.

Brief Job Description: The role of an airline cabin crew member is to provide service to passengers while ensuring their comfort and safety throughout the flight.

Personal Attributes: A cabin crew work requires working for long hours inside an aircraft, thus requiring individuals with an ability to deliver exceptional customer service with positive attitude and empathy for passengers. He/she must have strong cultural awareness and ability to adapt to new environment and people. He/she must be flexible and motivated to manage a demanding work schedule. He/she should conform to the regulatory requirements on health and physical standards.

IATA - Cabin Crew Courses

Safety and security procedures:

Performance Criteria

Comprehending the safety and security procedures

PC1. comply with the organisation’s safety and security policies and procedures

PC2. comply with the regulatory guidelines on safe conduct of operations and maintenance of conditions to thwart any acts of unlawful interference

PC3. report any identified breaches of safety, and security policies and procedures to the designated person

PC4. coordinate with other resources at the workplace (within and outside the organisation) to achieve safe and secure environment

PC5. identify and mitigate any safety and security hazards like illness, accidents, fires or acts of unlawful interference if it falls within the limits of individual’s authority

PC6. report any hazards outside the individual’s authority to the relevant person in line with organisational procedures and regulatory guidelines

PC7. follow organisation’s emergency procedures for accidents, fires or acts of unlawful interference

PC8. identify and recommend opportunities for improving health, safety, and security to the designated person

PC9. ensure all health and safety records are updated and procedures well defined.

Knowledge and Understanding

Organisational Context

KA1. hazard identification and risk management as defined within the organisational policy and procedures

KA2. regulatory requirements and organisation’s procedures for maintenance of safety and security standards and individual’s role and responsibilities in relation to this

KA3. how and when to report hazards.

KA4. the limits of responsibility for dealing with hazards KA5. the organisation’s emergency procedures for different emergency situations and the importance of following these

KA6. importance of maintaining high standards of safety and security KA7. implications that any non-compliance with safety and security may

have on individuals and the organisation

Technical Knowledge

KB1. different types of breaches of safety and security and how and when to report these

KB2. evacuation procedures for workers and passengers

KB3. how to summon medical assistance and the emergency services, where necessary

KB4. how to use the health, safety and accident reporting procedures and their importance KB5. regulatory guidelines on dealing with safety and security emergencies.

Core Skills/ Generic Skills

Writing Skills
The user/ individual on the job needs to know and understand how to: SA1. accurately complete a written report in English language detailing the situations of emergency with attention to detail
Reading Skills
The user/individual on the job needs to know and understand how to: SA2. read instructions/guidelines/procedures/rules
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA3. listen to and orally communicate information with all concerned.
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Professional Skills

Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make decisions on a suitable course of action or response if permitted by the authority matrix

Plan and Organise
The user/individual on the job needs to know and understand how to: SB2. monitor efficient functioning of all activities
SB3. plan and organise work to achieve targets and deadlines

Customer Centricity
The user/individual on the job needs to know and understand how to: SB4. communicate with passengers and stakeholders in a courteous manner
SB5. maintain cordial work relationship

Problem Solving
The user/individual on the job needs to know and understand how to:
SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management
SB7. identify and correct errors.
The user/individual on the job needs to know and understand how to:
SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management
SB7. identify and correct errors
Analytical Thinking
 
The user/individual on the job needs to know and understand how to:
SB8. analyse best possible solutions (cost, time, effort, etc.) suited for operations
 
Critical Thinking
 
The user/individual on the job needs to know and understand how to:
SB9. concentrate on task at hand and complete it without errors
SB10. apply balanced judgments to different situations.

 
Professional Skills
 
Decision Making
 
The user/individual on the job needs to know and understand how to:
SB1. make decisions on a suitable course of action or response if permitted by the authority matrix
 
Plan and Organise
 
The user/individual on the job needs to know and understand how to: SB2. monitor efficient functioning of all activities
SB3. plan and organise work to achieve targets and deadlines
 
Customer Centricity
 
The user/individual on the job needs to know and understand how to: SB4. communicate with passengers and stakeholders in a courteous manner
SB5. maintain cordial work relationship
 
Problem Solving
 
The user/individual on the job needs to know and understand how to:
SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management
SB7. identify and correct errors
Analytical Thinking
 
The user/individual on the job needs to know and understand how to:
SB8. analyse best possible solutions (cost, time, effort, etc.) suited for operations
 
Critical Thinking
 
The user/individual on the job needs to know and understand how to:
SB9. concentrate on task at hand and complete it without errors
SB10. apply balanced judgments to different situations
 

Details about Qatar Airways training and what will you learn during it -  How to be cabin crew

 


Maintain updated information regarding the job
Performance Criteria
 
Updated information with regards to job requirements and responsibilities
PC1. gather and interpret the latest revisions about the duties of the job roles as per training manuals and cabin crew manuals of the airline
PC2. gather and interpret the latest aviation regulations governing the job role published by civil aviation regulator
PC3. gather and interpret the changes in relevant aviation terminology, theory of flight, Phases of flight, Sterile cockpit, passenger distribution and areas of operation
PC4. gather and interpret the pre-flight briefings of the cabin crew and the provision of necessary safety information with regard to their specific duties
PC5. read and interpret the relevant documents and manuals that are required to be amended based on changes in manuals and policies
PC6. gather and interpret any changes in the authority and responsibility to initiate an evacuation and other emergency procedures
Knowledge and Understanding
 
 
Organisational ContextKA1. hazard identification and risk management as defined within the organisational policy and procedures
KA2. regulatory requirements and organisation’s procedures for maintenance of safety and security standards and individual’s role and responsibilities in relation to this
KA3. how and when to report hazards
KA4. the limits of responsibility for dealing with hazards
KA5. the organisation’s emergency procedures for different emergency situations and the importance of following these
KA6. the importance of maintaining high standards of safety and security.

Technical Knowledge
KB1. different types of breaches of safety and security and how and when to report these
KB2. evacuation procedures for passengers
KB3. how to summon medical assistance and the emergency services, where necessary
KB4. how to use the health, safety and accident reporting procedures and their importance
KB5. regulatory guidelines on dealing with safety and security emergencies
KB5. relevant first aid procedures
Core Skills/ Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. accurately complete a written report in English language detailing the situations of emergency with attention to detail
Reading Skills
The user/individual on the job needs to know and understand how to:
SA2. read instructions/guidelines/procedures/rules
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA3. listen to and orally communicate information with all concerned
 
Professional Skills
Making
The user/individual on the job needs to know and understand how to:
SB1. make decisions on a suitable course of action or response if permitted by the authority matrix
Plan and Organise
The user/individual on the job needs to know and understand how to:
SB2. monitor efficient functioning of all activities
SB3. plan and organise work to achieve targets and deadlines
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB4. communicate with customers in a courteous manner
SB5. maintain effective relationship with the customers
Problem Solving

Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. analyse best possible solutions (cost, time, effort, etc.) suited for operations
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB9. concentr ate on task at hand and complete it without errors
SB10. apply balanced judgments to different situations.



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Perform Pre-flight tasks of Cabin
 

Pre-flight briefing
PC1. participate in pre-flight briefings and gather the required information with regards to his/ her own individual working position on the flight
PC2. collect and gather information about the flight, schedule of the flight, details of total passengers on board, details of infants, and if there are passengers with any special requirements, such as diabetic passengers or passengers in wheelchairs
PC3. carry out pre-flight duties, including checking the safety equipment and security checks, ensuring the aircraft is clean and tidy and that the information in the seat pockets is up to date and that all meals, drinks and stock are on board
PC4. carry out any other tasks assigned to by the senior/captain or mandated as per organisation policies or regulatory policies
Receive and welcoming passengers
PC5. greet the incoming passengers in a courteous manner
PC6. assist the passengers by directing them to their assigned seats
PC7. assist the passengers with storing their hand baggage’s in the appropriate location
PC8. assist the passengers with their requirements if any
PC9. make necessary announcements/briefing as required by organisational policy and regulatory policies
Pre-departure check
PC10. do a headcount of passengers after boarding is complete and confirm the same with the passenger manifest
PC11. provide emergency exit row briefing to passengers sitting on the emergency exist rows
PC12. perform visual check of the aircraft cabin and the aircraft toilets and galleys PC13. appropriately communicate with the ground staff and provide confirmation of aircraft cabin ready for departure
PC15. perform aircraft door closing and arming of the aircraft door as per procedures in the aircraft/organisation manual and regulatory procedures
PC14. make necessary announcements
PC15. communicate to captain aircraft cabin secure for flight

Organisational Context
KA1. policies and procedures that govern the acceptable passenger activities on board the aircraft during flight
KA2. legal procedures to be followed against passengers which threaten the safety of flight
KA3. how and when to report medical emergencies on board
KA4. the communication hierarchy laid down the organisation
KA5. the organisation’s emergency procedures for different emergency situations and the importance of following these
KA6. the importance of maintaining high standards of safety and security
KA7. implications that any non-compliance with safety and security may have on individuals and the organisation
Technical Knowledge
KB1. different types of emergency equipment(s) available on the aircraft type being operated
KB2. basic first aid and the use the emergency equipment(s)
KB3. basic WHO regulations and the risks of infectious diseases across the regions where the airline operates
KB4. how to use the health, safety and accident reporting procedures and their importance
KB5. regulatory guidelines on dealing with safety and security emergencies
Core Skills/ Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. accurately complete a written report in English language detailing the situations of emergency with attention to detail
Reading Skills

Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA3. listen to and orally communicate information with all concerned
 
 
Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make decisions on a suitable course of action or response if permitted by the authority matrix

Plan and Organise
The user/individual on the job needs to know and understand how to:
SB2. monitor efficient functioning of all activities
SB3. plan and organise work to achieve targets and deadlines
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB4. communicate with passengers in a courteous manner
SB5. maintain effective relationship with the passengers
Problem Solving
The user/individual on the job needs to know and understand how to:
SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management
SB7. identify and correct errors
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. analyse best possible solutions (cost, time, effort, etc.) suited for operations
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB9. concentrate on task at hand and complete it without errors
SB10. apply balanced judgments to different situations



Airline Cabin Crew



Passenger handling during flight operations


PC1. identify and manage passengers who are, or become, intoxicated with alcohol or are under the influence of drugs or are aggressive
PC2. manage passengers to expedite an aircraft evacuation
PC3. brief the passengers on regulations covering the safe stowage of cabin baggage (including cabin service items) and the risk of it becoming a hazard to occupants of the cabin or otherwise obstructing or damaging safety equipment or aircraft exits
PC4. ensure that correct seat allocation be maintained especially the seating of disabled passengers, and the necessity of seating able- bodied passengers adjacent to unsupervised exits;
PC5. brief the passengers during turbulence in flight
PC6. serve food and beverage in a courteous manner to the passengers as per organisation service procedures and ensure all service standards set forth the organisation are adhered to
PC7. perform financial transactions using cash, card or any other acceptable form of payment as detailed by organisation policy and procedures
PC8. assist passengers with their requirements in flight
Handling passenger during medical emergency
PC9. provide assistance to passengers in case of oxygen requirements and hypoxia
PC10. provide basic first aid in cases of (descriptive):
asthma
choking
heart attack
stress reactions and allergic reactions
shock stroke
epilepsy
diabetes
air sickness
hyperventilation
gastro-Intestinal disturbance emergency Childbirth
contact of infectious diseases
PC11. provide aid in survival techniques for passengers enduring (descriptive):
unconsciousness
burns
wounds
fractures and
soft tissue injuries
PC12. dispose off clinical waste in a safe manner
PC13. use the appropriate aircraft equipment including first aid kits, emergency medical kits, first aid oxygen and emergency
Handling passenger during fire emergency on board the aircraft
PC14. identify the so urce of fire or smoke
PC15. communicate clearly to the reporting senior about the nature of emergency and any further details about the source of the fire or smoke
PC16. classify the type of fire and ascertain the required fire extinguishing agent for the fire
PC17. appropriately manage passengers and ensure that the passengers do not panic due to fire and smoke in the cabin
PC18. perform clearly the functions and steps advised by the senior crew/captain of the flight during the emergency
PC19. alert the passengers on the emergency exists to follow the commands and open the emergency exists when instructed
Handling passenger during emergency landing on water
PC20. direct passengers and assist passengers in donning the personal floatation equipment
PC21. alert the passengers on the emergency exists to follow the commands and open the emergency exists when instructed PC22. direct the passengers safely to the emergency exists and onto the life raft(s)
PC23. assist passengers who are unable to swim
Knowledge and Understanding
Organisational Context
KA1. policies and procedures that govern the acceptable passenger activities on board the aircraft during flight
KA2. legal procedures to be followed against passengers which threaten the safety of flight
KA3. how and when to report medical emergencies on board
KA4. the communication hierarchy laid down the organisation
KA5. the organisation’s emergency procedures for different emergency situations and the importance of following these
KA6. the importance of maintaining high standards of safety and security
KA7. implications that any non-compliance with safety and security may have on individuals and the organisation
Technical Knowledge
KB1. different types of emergency equipment(s) available on the aircraft type being operated
KB2. basic first aid and the use the emergency equipment(s)
KB3. basic WHO regulations and the risks of infectious diseases across the regions where the airline operates
KB4. how to use the health, safety and accident reporting procedures and their importance
KB5. regulatory guidelines on dealing with safety and security emergencies
Core Skills/ Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. accurately complete a written report in English language detailing the situations of emergency with attention to detail
Reading Skills
The user/individual on the job needs to know and understand how to:
SA2. read instructions/guidelines/procedures/rules
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA3. listen to and orally communicate information with all concerned
 
Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make decisions on a suitable course of action or response if permitted by the authority matrix
Plan and Organise
The user/individual on the job needs to know and understand how to:
SB2. monitor efficient functioning of all activities
SB3. plan and organise work to achieve targets and deadlines
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB4. communicate with passengers in a courteous manner
SB5. maintain effective relationship with the passengers
Problem Solving
The user/individual on the job needs to know and understand how to:
SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management
SB7. identify and correct errors
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. analyse best possible solutions (cost, time, effort, etc.) suited for operations
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB9. concentrate on task at hand and complete it without errors
SB10. apply balanced judgments to different situations
 
Perform Post flight tasks of Cabin Crew
Performance Criteria
 
Post flight activities
PC1. thank the disembarking passengers in a courteous manner
PC2. assist the passengers by directing them to the exits
PC3. assist the passengers with their requirements if any
PC4. make necessary announcements for the passengers regarding
immigration/ baggage belts as mandated by the organisational
policies and procedures
PC5. perform cabin check of the aircraft post all passengers deplaning to ensure no item is left behind in the aircraft
Post flight debriefing and documentation
PC6. participate in post flight debriefing and provide necessary information as per requirement during the de-briefing
PC7. ensure all documentation are completed in all respect and updated as per organisational requirements and regulatory requirements
Knowledge and Understanding
 
 
Organisational Context
KA1. policies and procedures that govern the acceptable passenger activities on board the aircraft during flight
KA2. legal procedures to be followed against passengers which threaten the safety of flight
KA3. how and when to report medical emergencies on board
KA4. the communication hierarchy laid down the organisation
KA5. the organisation’s emergency procedures for different emergency situations and the importance of following these
KA6. the importance of maintaining high standards of safety and security
KA7. implications that any non-compliance with safety and security may have on individuals and the organisation
Technical Knowledge
KB1. different types of emergency equipment(s) available on the aircraft type being operated
KB2. basic first aid and the use the emergency equipment(s) KB3. basic WHO regulations and the risks of infectious diseases across the regions where the airline operates
KB4. how to use the health, safety and accident reporting procedures and their importance
KB5. regulatory guidelines on dealing with safety and security emergencies
Core Skills/ Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. accurately complete a written report in English language detailing the situations of emergency with attention to detail
Reading Skills
The user/individual on the job needs to know and understand how to: SA2. read instructions, guidelines/procedures/rules
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA3. listen to and orally communicate information with all concerned
 
Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make decisions on a suitable course of action or response if permitted by the authority matrix
Plan and Organise
The user/individual on the job needs to know and understand how to: SB2. monitor efficient functioning of all activities
SB3. plan and organise work to achieve targets and deadlines
Customer Centricity
The user/individual on the job needs to know and understand how to: SB4. communicate with passengers in a courteous manner
SB5. maintain effective relationship with the passengers
Problem Solving
The user/individual on the job needs to know and understand how to:
SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / managem ent
SB7. identify and correct errors
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. analyse best possible solutions (cost, time, effort, etc.) suited for operations
Critical Thinking
The user/individual on the job needs to know and understand how to: SB9. concentrate on task at hand and complete it without errors
SB10. apply balanced judgments to different situations
 
 
 
 
 Model Curriculum
Airline Cabin Crew
 
Follow safety and security procedures
 
comprehend the organisation’s safety and security policies and procedures
 comprehend the regulatory guidelines on safe conduct of operations and maintenance of conditions to thwart any acts of unlawful interference
 report any identified breaches of safety, and security policies and procedures to the designated person
 coordinate with other resources at the workplace (within and outside the organisation) to achieve safe and secure environment
 identify and mitigate any safety and security hazards like illness, accidents, fires or acts of unlawful interference if it falls within the limits of individual’s authority
 report any hazards outside the individual’s authority to the relevant person in line with organisational procedures and regulatory guidelines
 follow organisation’s emergency procedures for incidents or accidents, fires or acts of unlawful interference
 identify and recommend opportunities for improving health, safety, and security to the designated person
 ensure completion of all health and safety records are updates and procedures well defined
 
Maintain updated information regarding the job
 
· stay abreast about the duties of the job roles as per training manuals and cabin crew manuals of the airline
 stay abreast about the latest aviation regulations governing the job role published by civil aviation regulator
 stay abreast with the knowledge of relevant aviation terminology, theory of flight, Phases of flight, Sterile cockpit, passenger distribution and areas of operation
 stay abreast about the pre-flight briefings of the cabin crew and the provision of necessary safety information with regard to their specific duties
 
· stay abreast about the relevant documents and manuals that are required to be amended based on changes in manuals and policies
 stay abreast any changes in the authority and responsibility to initiate an evacuation and other emergency procedures
 
Perform Pre-flight tasks of cabin crew
 
attend pre-flight briefings and gather the required information with regards to his/ her own individual working position on the flight
 collect and gather information about the flight, schedule of the flight, details of total passengers on board, details of infants, and if there are passengers with any special requirements, such as diabetic passengers or passengers in wheelchairs
 carry out pre-flight duties, including checking the safety equipment and security checks, ensuring the aircraft is clean and tidy and that the information in the seat pockets is up to date and that all meals, drinks and stock are on board
 any other tasks assigned to by the senior/captain or mandated as per organisation policies or regulatory policies
 greet the incoming passengers in a courteous manner
 assist the passengers by directing them to their assigned seats
 assisting passengers with storing their hand baggage’s in the appropriate location
 assist passengers with their requirements if any
 make necessary announcements/briefing as required by organisational policy and regulatory policies
 do a headcount of passengers after boarding is complete and confirm the same with the passenger manifest
 provide emergency exit row briefing to passengers sitting on the emergency exist rows
 perform visual check of the aircraft cabin and the aircraft toilets and galleys
 appropriately communicate with the ground staff and provide confirmation of aircraft cabin ready for departure
 
· perform aircraft door closing and arming of the aircraft door as per procedures in the aircraft/organisation manual and regulatory procedures
 make necessary announcements
 confirm to captain aircraft cabin secure for flight
 
Passenger handling during flight operations
 
· Identify and manage passengers who are, or become, intoxicated with alcohol or are under the influence of drugs or are aggressive
 to manage passengers to expedite an aircraft evacuation
 brief the passengers on regulations covering the safe stowage of cabin baggage (including cabin service items) and the risk of it becoming a hazard to occupants of the cabin or otherwise obstructing or damaging safety equipment or aircraft exits
 ensure that correct seat allocation be maintained especially the seating of disabled passengers, and the necessity of seating able- bodied passengers adjacent to unsupervised exits;
 brief passengers during turbulence in flight
 serve food and beverage in a courteous manner to the passengers as per organisation service procedures
 perform financial transactions using cash, card or any other acceptable form of payment as detailed by organisation policy and procedures
 assist passengers with their requirements in flight
 understand physiology of flight including oxygen requirements and hypoxia
 provide basic first aid in cases of (descriptive):
 asthama
 chocking
 heart attack
 stress reactions and allergic reactions
 shock stroke
 epilepsy
 diabetes
 air sickness
 hyperventilation
 gastro-Intestinal disturbance emergency Childbirth
 
· contact of infectious diseases
· provide aid in survival techniques for passengers enduring (descriptive) : unconsciousness
 burns
 wounds
 fractures and soft tissue injuries
 dispose off clinical waste in a safe manner
 use the appropriate aircraft equipment including first aid kits, emergency medical kits, first aid oxygen and emergency
 identify the source of fire or smoke
 communicate clearly to the reporting senior about the nature of emergency and any further details about the source of the fire or smoke
 classify the type of fire and ascertain the required fire extinguishing agent for the fire
 appropriately manage passengers and ensure that the passengers do not panic due to fire and smoke in the cabin
 perform clearly the functions and steps advised by the senior crew/captain of the flight during the emergency
 alert the passengers on the emergency exists to follow the commands and open the emergency exists when instructed
 direct passengers and assist passengers in donning the personal floatation equipment
 alert the passengers on the emergency exists to follow the commands and open the emergency exists when instructed
 direct the passengers safely to the emergency exists and onto the life raft(s)
 assist passengers who are unable to swim
 
Perform Post-flight tasks of cabin crew
 
thank the disembarking passengers in a courteous manner
 assist the passengers by directing them to the exits
 assist passengers with their requirements if any
 make necessary announcements for the passengers regarding immigration/ baggage belts as mandated by the organisational
 policies and procedures
 perform cabin check of the aircraft post all passengers deplaning to ensure no item is left behind in the aircraft
 participate in post flight debriefing and provide necessary information as per requirement during the de-briefing
 ensure all documentation are completed in all respect and updated as per organisational requirements and regulatory requirements
 
Unique equipment used;
 Aircraft handling manual (AHM) of widely used aircraft
 Software for computer aided instructional packages/ Video films
 Video films on emergency situations like low oxygen in cabin, safe exit procedures in case of incidents/accidents
 Mock-up of seat with Seat belt, Oxygen masks, life vest
 Mock-up of aircraft cabin
 First aid dummy
 emergency exit demo kits
 emergency air pressure demo kit
 Aircraft handling manual (AHM) of widely used aircraft
 Retail selling demo kit
 Food trolley


Guidelines for Assessment
Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC
The assessment for the theory part will be based on knowledge bank of questions created by the SSC
Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below)


Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training center based on this criteria
To pass the Qualification Pack, every trainee should score a minimum of 60% in aggregate
The marks are allocated PC wise, however, every NOS will carry a weightage in the total marks allocated to the specific QP