Free Airport Warehouse Coordinator Course (6Months)

Airport Warehouse Coordinator:

Airport Warehouse Coordinator is responsible for controlling warehouse inventory by coordinating movement of cargo from aircrafts to wareshouse to shipping and vice versa.

Brief Job Description: Airport Warehouse Coordinator is responsible for supervising and controlling the activities of ground crew in loading, unloading, securing and staging of aircraft cargo in and around the airport premises. He must ensure all cargo is moved from storage area to aircraft and vice versa in a safe and timely manner. He will also be responsible for handling accounting and record keeping activities of the warehouse.

Personal Attributes: The individual must show teamwork, coordination, organisation, planning, time management, reporting skills, inventory control, documentation skills, data entry skills, dependability and supervision skills.

Safety and security procedures:

Comprehending the safety and security procedures

PC1. comply with the organisation’s safety and security policies and procedures

PC2. comply with the regulatory guidelines on safe conduct of operations and maintenance of conditions to thwart any acts of unlawful interference

PC3. report any identified breaches of safety, and security policies and procedures to the designated person

PC4. coordinate with other resources at the workplace (within and outside the organization) to achieve safe and secure environment

PC5. identify and mitigate any safety and security hazards like illness, accidents, fires or acts of unlawful interference if it falls within the limits of individual’s authority

PC6. report any hazards outside the individual’s authority to the relevant person in line with organizational procedures and regulatory guidelines

PC7. follow organisation’s emergency procedures for accidents, fires or acts of unlawful interference

PC8. identify and recommend opportunities for improving health, safety, and security to the designated person

PC9. ensure all health and safety records are updated and procedures well defined.

Organizational

Context

KA1. hazard identification and risk management as defined within the organisational policy and procedures

KA2. legislative requirements and organization’s procedures for maintenance of safety and security standards and individual’s role and responsibilities in relation to this

KA3. how and when to report hazards

KA4. the limits of responsibility for dealing with hazards

KA5. the organisation’s emergency procedures for different emergency situations and the importance of following these

KA6. the importance of maintaining high standards of safety and security

KA7. implications that any non-compliance with safety and security may have on individuals and the organisation.

Technical

Knowledge

KB1. different types of breaches of safety and security and how and when to report these

KB2. evacuation procedures for workers and passengers

KB3. how to summon medical assistance and the emergency services, where necessary

KB4. how to use the health, safety and accident reporting procedures and the importance of these KB5. regulatory guidelines on dealing with safety and security emergencies.

Core Skills/ Generic Skills

Writing Skills
The user/ individual on the job needs to know and understand how to: SA1. complete accurate, well written report in English language detailing the situations of emergency with attention to detail  
Reading Skills
The user/individual on the job needs to know and understand how to: SA2. read instructions, guidelines/procedures/rules  
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA3. listen to and orally communicate information with all concerned.


 Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make decisions on a suitable course of action or response if permitted by the authority matrix
 
Plan and Organize
The user/individual on the job needs to know and understand:
SB2. monitor efficient functioning of all activities
SB3. plan and organise work to achieve targets and deadlines
 
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB4. communicate with customers in a courteous manner
SB5. maintain effective relationship with the customers
 
Problem Solving
The user/individual on the job needs to know and understand how to:
SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management
SB7. identify and correct errors
 
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. analyses best possible solutions (cost, time, effort, etc.) suited for operations
 
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB9. concentrate on task at hand and complete it without errors
SB10. apply balanced judgments to different situations
 
 







Coordinate warehouse activities at the airport

 
Performance Criteria
 
Coordinate warehouse activities
 
PC1. coordinate the activities of ground crew in the loading, unloading, securing, and staging of aircraft cargo
PC2. observe, receive and otherwise obtain information from all relevant resources
PC3. analyse information and evaluate results to choose the best solutions and solve problems
PC4. communicate and provide information to supervisor, co-workers and subordinates
PC5. organise, plan and prioritize work
PC6. coordinate the work and activities of others and getting members of a group to work together to accomplish tasks .
PC7. develop constructive and cooperative working relationship with others
PC8. perform cargo build up and break down as told by supervisors and also ensure that processes are in compliance with the company cargo SOP and airline’s standards well
PC9. identify and act upon any irregularities which occur during either import or export
PC10. gather relevant new information relating to the current job at hand
PC11. determine whether events or processes comply with laws, regulations or standards
PC12. encourage and build mutual trust, respect and corporation among team members
PC13. check import & export documentation to determine cargo contents
PC14. retrieve stored items and trace lost shipments as necessary
PC15. inspect and count items received and check them against documents, recording shortages and rejecting damages goods
PC16. notify consignees or customers of the arrival freight and arrange for delivery
PC17. keep records of all goods shipped, received and stored
PC18. coordinate and supervise activities of workers engaged in loading and unloading
PC19. directly participate in cargo handling in order to ensure completeness of load and even distribution of weight
 
Knowledge and Understanding
 
 
Organizational
 
Context
KA1. procedures and policies of the organisation relevant to his/her work
KA2. fill forms related to transportation of cargo and mail by air
KA3. policies and procedures for handling sensitive cargo
KA4. appropriate reporting processes
 
Technical
Knowledge
KB1. procedure for accepting cargo and the requisite documents for different types of cargo example dangerous goods
KB2. how to identify hidden dangerous goods
KB3. information contained on cargo airway bills
KB4. approved airport codes
KB5. types of loading devices like ULDs, pallets, trolleys
KB6. how to use the loading equipment in safe manner and the complementary safe manual handling procedures
KB7. the consequences of inappropriate handling of cargo
KB8. protection available for loads in different weather conditions
KB9. appropriate reporting processes as per regulatory guidelines
 
 
Core Skills/ Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. fill any forms related to cargo warehousing
SA2. keep records of all goods shipped, received and stored
 
Reading Skills
The user/individual on the job needs to know and understand how to:
SA3. read the schedule and plan for cargo movement
SA4. read and understand the instructions and conditions during cargo movement
SA5. read and interpret guidelines with regards to dangerous goods by air
SA6. share best practices with peers and juniors
 
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA7. communicate clearly with supervisor and peers
SA8. regularly communicate with all employees in the chain of activities to ensure activities are running smoothly
SA9. share best practices with peers and juniors
 
 
 
Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to:
SB1. decide if the cargo and mail are for acceptance and transportation by air
 
Plan and Organize
The user/individual on the job needs to know and understand
 
 
SB3. monitor smooth functioning of all activities
SB4. prioritise and execute tasks in within the schedule time limits
 
Customer Centricity
The user/individual on the job needs to know and understand:
SB5. communicate with customers with etiquettes and share all relevant information
 
Problem Solving:
The user/individual on the job need to know and understand:
SB6. identify trends/ common causes for errors and suggest possible solutions to the supervisor/ management
SB7. identify and correct errors
 
Analytical Skills
The user/individual on the job needs to know and understand how to:
SB8. analyse on best possible solution (cost, time, effort, etc) suited for customer requirement
 
Critical Thinking Skills
The user/individual on the job needs to know and understand how to:
SB9. concentrate on task at hand and complete it without errors
 
 





Work Effectively in a Te am
Performance Criteria
 
Support the work team
PC1. display courteous and helpful behaviour at all times.
PC2. take opportunities to enhance the level of assistance offered to colleagues.
PC3. meet all reasonable requests for assistance within acceptable workplace timeframes.
PC4. complete allocated tasks as required. PC5. seek assistance when difficulties arise.
PC6. use questioning techniques to clarify instructions or responsibilities.
PC7. identify and display a non discriminatory attitude in all contacts with customers and other staff members
Maintain personal presentation
PC8. observe appropriate dress code and presentation as required by the workplace, job role and level of customer contact.
PC9. follow personal hygiene procedures according to organisational policy and relevant legislation.
Develop effective work habits
PC10. interpret, confirm and act on workplace information, instructions and procedures relevant to the particular task.
PC11. interpret, confirm and act on legal requirements in regard to anti- discrimination, sexual harassment and bullying.
PC12. ask questions to seek and clarify workplace information.
PC13. plan and organise daily work routine within the scope of the job role.
PC14. prioritise and complete tasks according to required timeframes.
PC15. identify work and personal priorities and achieve a balance between competing priorities.
Knowledge and Understanding
 
Organisational Context
KA1. the policies and procedures relating to the job role.
KA2. the value system of the organisation.
KA3. employee rights and obligations.
KA4. the reporting hierarchy and escalation matrix.
Technical Knowledge
KB1. ask questions to identify and confirm requirements.
KB2. follow routine instructions through clear and direct communication. KB3. use language and concepts appropriate to cultural differences.
KB4. use and interpret non-verbal communication.
KB5. the scope of information or materials required within the parameters of the job role.
KB6. consequences of poor team participation on job outcomes. KB7. work health and safety requirements.
Core Skills/ Generic Skills
Writing Skills,
On the job the individual needs to be able to: SA1. complete documentation accurately. SA2. write simple reports when required.
Reading Skills
On the job the individual needs to be able to: SA3. read information accurately.
SA4. read and interpret data sheets.
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA5. listen to and orally communicate information with all concerned
 
Professional Skills
Decision Making
On the job the individual needs to be able to:
SB1. make appropriate decisions regarding the responsibilities of the job role.
Plan and Organise
The user/individual on the job needs to know and understand how to:
SB2. monitor efficient functioning of all activities
SB3. plan and organise work to achieve targets and deadlines
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB4. communicate with passengers and other stakeholders in a courteous manner
SB5. maintain effective work relationship
Problem Solving
The user/individual on the job needs to know and understand how to:
SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management
SB7. identify and correct errors
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. analyse best possible solutions (cost, time, effort, etc.) suited for operations
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB9. concentrate on task at hand and complete it without errors
SB10. apply balanced judgments to different situations
 



 
 
 
 Model Curriculum
Airport Warehouse Coordinator
 
safety and security procedures
 
comply with the organization’s safety and security policies and procedures
 comply with the regulatory guidelines on safe conduct of operations and maintenance of conditions to thwart any acts of unlawful interference
 report any identified breaches of safety, and security policies and procedures to the designated person
 coordinate with other resources at the workplace (within and outside the organization) to achieve safe and secure environment
 identify and mitigate any safety and security hazards like illness, accidents, fires or acts of unlawful interference if it falls within the limits of individual’s authority
 report any hazards outside the individual’s authority to the relevant person in line with organizational procedures and regulatory guidelines
 follow organization’s emergency procedures for accidents, fires or acts of unlawful interference
 identify and recommend opportunities for improving health, safety, and security to the designated person
 ensure all health and safety records are updated and procedures well defined
 
Supervise and coordinate warehouse activities
 
· coordinate the activities of ground crew in the loading, unloading, securing, and staging of aircraft cargo.
 observe, receive and otherwise obtain information from all relevant resources
 analyse information and evaluate results to choose the best solutions and solve problems
 communicate and provide information to supervisor, co-workers and subordinates
 organise, plan and prioritize work
 coordinate the work and activities of others and getting members of a group to work together to accomplish tasks
 develop constructive and cooperative working relationship with others
 
· perform cargo build up and break down as told by supervisors and also ensure that processes are in compliance with the company cargo SOP and airline’s standards well
 identify and act upon any irregularities which occur during either import or export
 gather relevant new information relating to the current job at hand
 determine whether events or processes comply with laws, regulations or standards
 encourage and build mutual trust, respect and corporation among team members
 check import & export documentation to determine cargo contents
 retrieve stored items and trace lost shipments as necessary
 inspect and count items received and check them against documents, recording shortages and rejecting damages goods
 notify consignees or customers of the arrival freight and arrange for delivery
 keep records of all goods shipped, received and stored
 coordinate and supervise activities of workers engaged in loading and unloading
 directly participate in cargo handling in order to ensure completeness of load and even distribution of weight
 
Work Effectively in a Team
 
di splay courteous and helpful behaviour at all times
 take opportunities to enhance the level of assistance offered to colleagues.
 meet all reasonable requests for assistance within acceptable workplace timeframes
 complete allocated tasks as required
 seek assistance when difficulties arise.
 use questioning techniques to clarify inst ructions or responsibilities
 identify and display a non discriminatory attitude in all contacts with customers and other staff members
 observe appropriate dress code and presentation as required by the workplace, job role and level of customer contact
 follow personal hygiene procedures
 
according to organisational policy and relevant legislation
 interpret, confirm and act on workplace information, instructions and procedures relevant to the particular task
 interpret, confirm and act on legal requirements in regard to anti- discrimination, sexual harassment and bullying
 ask questions to seek and clarify workplace information
 plan and organise daily work routine within the scope of the job role
 prioritise and complete tasks according to required timeframes
 identify work and personal priorities and achieve a balance between competing priorities
 
 
 
Unique equipment used;
 personal protective equipment (PPE) (consisting of safety jacket & safety shoes)
 First aid kit
 Fork Lift
 Basic fire safety aids
 Air Cargo Management system mock-up simulator (software installed on server with minimum 5 clients)
 Handheld scanner (minimum 5) linked with cargo management software system
 
 
Guidelines for Assessment
1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC.
2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC.
3. Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS.
4. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below).
4. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training center based on this criterion.
5. To pass the Qualification Pack , every trainee should score a minimum of 60% of aggregate marks to successfully clear the assessment.
6. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack.