Free Housekeeping Attendant Course (Manual Cleaning) (1year Diploma)
Housekeeping Attendant Course click here
The Housekeeping Attendant (Manual Cleaning) is responsible for manually cleaning the property’s floors, vertical surfaces, furniture and fixtures.
Brief Job Description:– The individual at cleans the internal and external Housekeeping Attendant Course areas of the property such as restrooms, offices, auditorium, lifts, utility rooms, canteen, pantry, and common areas. The individual uses manual tools to sweep, scrub, mop, wipe and dispose waste.
Personal Attributes-: The job requires the individual to have physical fitness, good moral character, pleasing deportment, healthy habits, good grooming, commitment and proficiency Housekeeping Attendant Course.
Identifying the housekeeping requirements procedures and resources of different areas to be cleaned Housekeeping Attendant Course:- To be competent, the user/ individual must be able to:
PC1. check assigned area as per duty roster
PC2. inspect the area for the cleaning
PC3. identify the types of surfaces to be cleaned such as wood, plastic, Housekeeping Attendant Course ceramic, stone, fabric, vinyl, fixtures, furniture, lights, HVAC, windows, doors, mirrors, floors, bins, partitions, carpets, wash basin or closet
PC4. assess requirement for housekeeping equipment and consumables
PC5. identify requirement of PPE to be used PC6. ensure that the data and information received is complete and correct
PC7. identify workplace procedures for housekeeping
PC8. choose the appropriate equipment and materials taking into account factors such as manufacturers’ instructions, risk, efficiency, access, time, surface and type of soiling
Preparing for the housekeeping activities Housekeeping Attendant Course:- To be competent, the user/ individual must be able to:
PC9. obtain the personal protective equipment (PPE) required as per organisation’s policy
PC10. wear the personal protective equipment required for the cleaning method and materials being used
PC11. follow the instructions and procedures for entering and leaving the workplace Housekeeping Attendant Course.
PC12. plan the sequence for cleaning the area to avoid re-soiling clean areas and surfaces
PC13. ensure that all surfaces to be cleaned are accessible and can be reached to perform adequate cleaning
PC14. ensure that there is adequate ventilation for the work being carried out
PC15. identify and follow specific requirements for housekeeping activities in different parts of the work area assigned
PC16. select equipment and consumables e.g. cleaning agents in accordance with work area requirements
PC17. follow the manufacturer’s instructions for using any tools, equipment, consumables and cleaning agents
PC18. carry cleaning items, and cleaning supplies using wheeled carts or as per unit procedure
PC19. disinfect equipment and supplies, using appropriate solutions or steamoperated sterilizers
PC20. ensure levels of personal hygiene meet workplace requirements and are maintained throughout the cleaning process
PC21. ensure that the right people know when cleaning is taking place and when the area will be free for use again by using sign boards for caution and work in progress
PC22. follow the correct procedures to deal with any lost property or unattended items
PC23. check and prepare cleaning equipment as per manufacturers’ instructions before use Housekeeping Attendant Course.
PC24. prepare work area and equipment so that the job can be done efficiently, correctly and safely
Re-checking preparation for carrying out housekeeping Attendant Course:- To be competent, the user/ individual must be able to:
PC25. complete preparation for housekeeping duties following workplace procedures and ensure removal of waste
PC26. complete checklists and records for preparation for housekeeping duties
Cleaning floors manually:- To be competent, the user/ individual must be able to:
PC1. choose equipment and cleaning agents that are right for the floor and the amount of ground-in soil/dirt, floors
PC2. choose a method of removing the dust and debris that is right for the floor and the amount of dust and debris involved
PC3. clear any large items of debris by hand, safely
PC4. mix and apply the cleaning solution; go from mild to harsh treatment in case the stain is not identified
PC5. carry out the cleaning as per organization’s standards and procedure Housekeeping Attendant Course.
PC6. remove the ground-in soil/dirt without damaging the surface and leave the floor and the surrounding area dry and free of smears
PC7. remove the loose dust and debris carefully and put the dust and debris into the correct container for disposal
PC8. leave the floor clear of dust and debris and put everything back in the right place when work is finished
PC9. choose a method of clearing up the spillage, if any, that is right for the floor and the size and type of spillage
PC10. remove the spillage safely and leave the floor surface clean and dry
PC11. empty all waste from the bins in the area of responsibility
PC12. re-line or clean bins as per procedure
PC13. put the garbage and debris in the correct container and remove the left-over cleaning solution aside
PC14. report any stains that cannot be removed to the supervisor Housekeeping Attendant Course.
Cleaning toilets and washrooms manually Housekeeping Attendant Course:- To be competent, the user/ individual must be able to: PC15. follow any special procedures for entering the toilets and washrooms
PC16. make sure that there is enough ventilation in the area being cleaned
PC17. follow any relevant codes of practice to make sure to protect oneself and others throughout the process e.g. put-up appropriate signage
PC18. choose equipment and cleaning agents that are suitable for the
PC19. mix and apply cleaning agents PC20. clean toilets and washrooms
PC21. clean basins and taps so that they are free of dirt and removable marks Housekeeping Attendant Course.
PC22. clean the inside and outside of the toilet so that it is free of dirt and removable marks
PC23. check that toilets are free flushing and draining
PC24. clean the fixtures and fittings in an order that is least likely to spread infection
PC25. clean the appliances, surfaces, fixtures and fittings so that they are dry and free from dirt and removable marks
PC26. clean the surrounding floors, walls, mirrors and other surfaces
PC27. make sure waste bins are empty, clean and ready for use
PC28. identify waste and get it ready for dispatch
PC29. make sure that plug holes, waste outlets and over flows are free from blockages
PC30. report any faults and problems to the appropriate person
Replenishing supplies in the toilets and Washroom Housekeeping Attendant Course:- To be competent, the user/ individual must be able to: PC31. check that holders contain the correct amount of consumables
PC32. check supplies and accessories in the toilets and washroom
PC33. make sure that supplies and accessories are clean and free from damage
PC34. replenish, replace and refill supplies as per organization procedure Housekeeping Attendant Course.
PC35. follow the manufacturers’ instructions correctly when refilling or replacing items
PC36. make sure the area has the right amount of consumables when work is finished
PC37. report any stock shortages to the appropriate member of staff
Completing assigned floor and toilets, washroom cleaning duties:-
To be competent, the user/ individual must be able to:
PC38. ensure cleaning equipment is clean, dry and in working order when work is finished taking appropriate action to deal with any items that are not
PC39. put everything back in the right place when work is finished
PC40. remove or replace personal protective equipment following workplace Housekeeping Attendant Course.
PC41. ensure floor cleaning duties are conducted following workplace procedures and waste removed PC42. notify maintenance requirements of any damaged items to appropriate personnel
PC43. complete and ensure checklists and records for housekeeping duties are maintained
PC44. check work areas to ensure required workplace standards are met
Cleaning furniture and upholstery:- To be competent, the user/ individual must be able to:
PC1. remove loose dust and debris making sure it spreads as little as possible
PC2. examine the upholstered material to make sure that it is suitable for the planned treatment, given the nature of the material and the type, position, form and amount of soiling
PC3. identify whether the material is colourfast and shrink-resistant for furnishings
PC4. identify and report damaged or deteriorating surfaces and/or those which may require restorative work
PC5. soften ground-in soil and stains before trying to remove them Housekeeping Attendant Course.
PC6. apply the treatment safely, according to the manufacturer’s instructions and without over- wetting or damaging the material
PC7. examine the treated area and apply more treatment if it will help to remove the stain safely
PC8. leave the material free of excess moisture and ground-in soil
PC9. make sure that furnished areas are free from unpleasant smells
PC10. choose a cleaning agent and equipment appropriate for the marks, surface and type of dirt on the furniture
PC11. scrape off anything that is stuck on to the furniture and fittings
PC12. mix and apply the cleaning agent/solution smoothly and evenly
PC13. leave the surface clear of the marks that can be reached and spot cleaned
PC14. leave the surfaces dry and free of smears and dirt , when work is finished
PC15. put everything back in the right place when work is finished
PC16. report any marks that cannot be reached or spot cleaned to the person in charge
PC17. deal with cleaning equipment correctly after use
PC18. sort out and handle the waste safely and according to instructions
PC19. make sure that waste containers are taken safely to the right collection/ disposal point
Cleaning vertical spaces, fittings and internal glass spaces:-
To be competent, the user/ individual must be able to:
PC20. loosen dirt that is stuck on to the glass surface without causing damage Housekeeping Attendant Course.
PC21. remove loose dust and debris first making sure it spreads as little as possible
PC22. clean walls (interior) so they are free from dust, cobwebs, dirt, grease, spots and stains
PC23. choose a cleaning agent and equipment that are right for the surface and type of dirt
PC24. follow manufacturer’s instructions correctly when one mixes and apply the cleaning agent
PC25. apply cleaning agents to fixtures and lights and ensure they are clean and workable
PC26. check that heating, lighting and ventilation systems are set correctly after cleaning
PC27. rub off the dirt thoroughly from the glass surface and remove it without damaging the surface
PC28. put everything back in the right place when one have finished efficiently, correctly and safely
PC29. collect and segregate waste according to instruction without causing any spillage or clutter
Cleaning desktops, workstations and office area:- To be competent, the user/ individual must be able to: PC30. clean the area at regular intervals with appropriate dusters
PC31. use appropriate dusters and chemicals for cleaning workstation, desktops, printer, telephones etc.
PC32. ensure that papers and documents are kept in order on the workstation Housekeeping Attendant Course.
PC33. ensure sound-proof cleaning PC34. avoid cleaning at peak working hours
Keeping areas neat, tidy and in good order:-
To be competent, the user/ individual must be able to:
PC1. empty waste containers and dispose of waste correctly
PC2. arrange furniture neatly
PC3. keep neat, tidy and up-to-date, displays such as notices, racks, decorations, pictures, statues, show cases
PC4. spot and report any faults e.g. lights not working, damage to furniture and fixtures etc. in the area to the appropriate member of staff
PC5. regularly and discreetly check that the areas are clean, tidy and free from obstructions in line with company safety and security policies
PC6. identify and report anything that needs specialist maintenance
PC7. report any items which are found lying unclaimed
Maintaining upkeep:- To be competent, the user/ individual must be able to:
PC8. choose the right cleaning equipment and materials for the area being cleaned
PC9. when necessary, put up hazard warning signs
PC10. when necessary, wear protective clothing
PC11. clean off dust, dirt, debris and removable marks from the surfaces being cleaned
PC12. store the cleaning equipment correctly and safely after use
PC13. notify maintenance requirements of any damaged items to appropriate personnel
Completing assigned housekeeping duties and reporting:-
To be competent, the user/ individual must be able to:
PC14. conduct assigned cleaning duties following workplace procedures and ensure the area is neat and tidy
PC15. report any lost and found property to authorized person as per procedure
PC16. check work areas to ensure required workplace standards are met
Removing and segregating waste:- To be competent, the user/ individual must be able to:
PC1. wear appropriate protective clothing as required for the waste involved
PC2. remove waste from the areas cleaning safely and according to regulations, instructions and good practice
PC3. collect waste according to instruction without causing any spillage or clutter
PC4. sort out and segregate waste according to type, making sure it is handled safely
PC5. reduce the volume of waste by breaking down, compressing or shredding as required
PC6. pack waste and store in appropriate waste containers/ assigned bins
PC7. clean the waste bins if dirty
PC8. change waste bags regularly and promptly when full and to avoid foul smell
PC9. keep waste areas and its contents clean, tidy and sanitized at all times
PC10. make sure that sites of cleaning operations are clear of waste that is not to be left at the site PC11. make sure that waste containers are taken safely to the allocated collection point and made secure where necessary
PC12. complete records to maintain a waste audit trail in line with the unit procedures
PC13. identify and report problems associated with the collection and storage of waste according to company procedures
PC14. follow the legal and regulatory requirements, health and safety, hygiene and environmental standards and instructions
Cleaning canteen/ kitchen area:- To be competent, the user/ individual must be able to:
PC1. identify and assess different kinds of surfaces and equipment to be cleaned such as pot washing area, dishes area, still areas, waste disposal area, storage areas, serving areas and trolley and delivering areas, oven, kitchen chimney, appliances, etc
. PC2. apply cleaning agents as per surface area
PC3. ensure all electrical switches for equipment are switched off before cleaning
PC4. clean different accessories of the kitchen using standard operating procedures as per the establishment requirements and without any damage
PC5. clean canteen floor, tables and chairs without leaving any food or spillage on the floor
PC6. mop the area meant for drinking water frequently and replenish glasses and water as and when needed
PC7. perform cleaning of equipment, as per the standard operating procedures or manufacturers guidelines PC8. ensure clearing of any spillage
PC9. inform first-line supervisor for any replacements or dangers identified in the kitchen
PC10. ensure hygiene as per unit procedures
PC11. collect kitchen waste & garbage for disposal, as per establishment procedures
Completing assigned housekeeping duties and reporting:-
To be competent, the user/ individual must be able to:
PC12. conduct assigned housekeeping duties are conducted following workplace procedures and ensure removal of waste
PC13. notify maintenance requirements of any damaged items to appropriate personnel
PC14. complete and ensure checklists and records for housekeeping duties are maintained
PC15. check work areas to ensure required workplace standards are met
Filling up checklists and registers as per procedure:-
To be competent, the user/ individual must be able to:
PC1.fill up checklists for assigned work areas to record status of work as per procedure and timelines prescribed
PC2. fill up checklists for equipment and machines provided for serviceability and maintenance
PC3. fill up register or requisition for requirement of housekeeping supplies
PC4. fill up register to record attendance as per duty roster
PC5. fill up description of work carried out during the shift
PC6. record unfinished tasks in the log book
PC7. record deviations from the SOP, if any, in the log book
PC8. report any lost and found belongings
PC9. report any incidents and accidents which need to be brought to the notice of superiors
PC10. ensure that the report draws valid conclusions from the presented data
PC11. adopt the most suitable method of presentation
Recording escalations and unresolved problems in the log book:-
To be competent, the user/ individual must be able to:
PC12. record unresolved issues and other escalations in the log book
PC13. record jobs related problems to supervisor for support
PC14. monitor the problem and keep the supervisor informed about progress or any delays in resolving the problem
PC15. refer the problem to a competent internal specialist if it cannot be resolved
Preparing reports and documentsP:- To be competent, the user/ individual must be able to:
PC16. prepare regular reports and documents as required by organization’s procedures e.g. Occupancy report, duty roster, etc., as per organisation’s policy
PC17. prepare special reports as required from time to time by the management, e.g. monthly consumption report of amenities etc.
PC18. ensure that the report includes all necessary information and is accurate, clear and concise
PC19. ensure the presentation of results conforms to relevant procedures carried out
PC20. present the report to the relevant people within agreed timescales, using appropriate templates and formats
Interacting with superior:- To be competent, the user/ individual must be able to:
PC1. receive job order and instructions from reporting superior
PC2. understand the work output requirements, targets, performance indicators and incentives
PC3. deliver quality work on time and report any anticipated reasons for delays
PC4. escalate unresolved problems or complaints to the relevant senior
PC5. communicate maintenance and repair schedule proactively to the superior
PC6. receive feedback on work standards
PC7. document the completed work schedule and handover to the superior
Communicating with colleagues:- To be competent, the user/ individual must be able to:
PC8. exhibit trust, support and respect to all the colleagues in the workplace
PC9. aim to achieve smooth workflow
PC10. help and assist colleagues with information and knowledge
PC11. seek assistance from the colleagues when required
PC12. identify the potential and existing conflicts with the colleagues and resolve
PC13. pass on essential information to other colleagues on timely basis
PC14. maintain the etiquette, use polite language, demonstrate responsible and disciplined behaviours to the colleagues
PC15. interact with colleagues from different functions clearly and effectively on all aspects to carry out the work among the team and understand the nature of their work
PC16. put team over individual goals and multi task or share work where necessary supporting the colleagues
PC17. highlight any errors of colleagues, help to rectify and ensure quality output
PC18. work with cooperation, coordination, communication and collaboration, with shared goals and supporting each other’s performance
Communicating effectively with customers:- To be competent, the user/ individual must be able to: PC19. ask more questions to the customers and identify their needs
PC20. possess strong knowledge on the product, services and market
PC21. brief the customers clearly
PC22. communicate with the customers in a polite, professional and friendly manne
r PC23. build effective but impersonal relationship with the customers
PC24. ensure the appropriate language and tone are used to the customers
PC25. listen actively in a two way communication
PC26. be sensitive to the gender, cultural and social differences such as modes of greeting, formality, etc.
PC27. understand the customer expectations correctly and provide the appropriate products and services
PC28. understand the customer dissatisfaction and address to their complaints effectively
PC29. maintain a positive, sensible and cooperative manner all time
PC30. ensure to maintain a proper body language, dress code, gestures and etiquettes towards the customers
PC31. avoid interrupting the customers while they talk
PC32. ensure to avoid negative questions and statements to the customers
PC33. inform the customers on any issues or problems before hand and also on the developments involving them
PC34. ensure to respond back to the customer immediately for their voice messages, e-mails, etc.
PC35. develop good rapport with the customers and promote suitable products and services
PC36. seek feedback from the customers on their understanding to what was discussed
PC37. explain the terms and conditions clearly
Behavioural, personal and telephone etiquettes:- To be competent, the user/ individual must be able to:
PC1. greet the customers with a handshake or appropriate gesture based on the type of customer on their arrival
PC2. welcome the customers with a smile
PC3. ensure to maintain eye contact
PC4. address the customers in a respectable manner
PC5. do not eat or chew while talking
PC6. use their names as many times as possible during the conversation
PC7. ensure not to be too loud while talking
PC8. maintain fair and high standards of practice
PC9. ensure to offer transparent prices
PC10. maintain proper books of accounts for payment due and received
PC11. answer the telephone quickly and respond back to mails faster
PC12. ensure not to argue with the customer
PC13. listen attentively and answer back politely
PC14. maintain personal integrity and ethical behaviour
PC15. dress professionally PC16. deliver positive attitude to work
PC17. maintain well groomed personality
PC18. achieve punctuality and body language
PC19. maintain the social and telephonic etiquette
PC20. provide small gifts as token of appreciation and thanks giving to the customer
PC21. use appropriate tone, pitch and language to convey politeness, assertiveness, care and professionalism
PC22. demonstrate responsible and disciplined behaviours at the workplace
PC23. escalate grievances and problems to appropriate authority as per procedure to resolve them and avoid conflict
Treating customers with high degree of respect and professionalism:- To be competent, the user/ individual must be able to:
PC24. use appropriate titles and terms of respect to the customers
PC25. use polite language
PC26. maintain professionalism and procedures to handle customer grievances and complaints
PC27. offer friendly, courteous and hospitable service and assistance to the customer upholding levels and responsibility
PC28. provide assistance to the customers maintaining positive sincere attitude and etiquette
PC29. provide special attention to the customer at all time
Achieving customer satisfaction:- To be competent, the user/ individual must be able to:
PC30. achieve 100% customer satisfaction on a scale of standard
PC31. gain customer loyalty
PC32. enhance brand value of company
Educating customer on specific facilities and services available:- To be competent, the user/ individual must be able to:
PC1. educate the tourists, employers and the colleagues at workplace on women rights and the respect that is to be given to them
PC2. inform about company’s policies to prevent women from sexual harassments, both physical and verbal, and objectifications by other customers and staff
PC3. list all the facilities available with respect to transportation facilities, night trips and safeguards, reporting abuse, maternity related and other grievance
PC4. inform about methods adopted to ensure safety and personal and baggage security of women, e.g., CCTV cameras, security guards, women’s helpline
C5. provide the necessary comfort to the female traveller customers such as secure and safe environment, chain locks/latches, smoke detector, comfortable accommodation, etc.
PC6. maintain compliant behavioural etiquette while dealing with women customers such as asking permission before entering room and for cleaning, avoiding touch contact, using abusive language or gesture, etc.
PC7. ensure that the customer feels safe at all times without being over threatened by the security procedures and related environment
PC8. ensure that in the event of terrorist attacks customers are calmly handled, led to safer places and instructed properly in order to achieve zero casualties
Providing different age and gender specific customer service:- To be competent, the user/ individual must be able to:
PC9. ensure the quality of facilities and services offered cater to the needs of every individual, be it man, woman, child, particularly the very young and the aged
PC10. be aware of the customer unique needs and wants of each category of customer, e.g., for an infant, for a young woman, for an old person, others
PC11. coordinate with team to meet these unique needs, also keeping in mind their diverse cultural backgrounds
PC12. provide entertainment programs and events suited for the children tourists
PC13. educate parents and attendants of senior citizens on basic safeguards and procedures for them in case of emergencies
PC14. arrange for transport and equipment as required by senior citizens
PC15. ensure availability of medical facilities and doctor
standard etiquette with women at workplace:- To be competent, the user/ individual must be able to: PC16. treat women equally across both the horizontal as well as vertical segregation of roles in the workplace
PC17. ensure a fair and equal pay to the women as men, more of formal training, advancement opportunities, better benefits, etc.
PC18. involve women in the decision making processes and management professions
PC19. avoid specific discrimination and give women their due respect
PC20. motivate the women in the work place towards utilizing their skills
PC21. educate the tourists, employers and the colleagues at workplace on women rights and the respect that is to be given to them
PC22. establish policies to protect the women from sexual harassments, both physical and verbal, and objectifications by customers and colleagues
PC23. frame women friendly work practices such as flexible working hours, maternity leave, transportation facilities, night shift concessions, women grievance cell.
PC24. ensure the safety and security of women in the workplace, particularly when their nature of job is to deal with night shifts, attend guest rooms, back end work, etc.
PC25. ensure safety and security of women at all levels
Ensuring cleanliness around workplace:- To be competent, the user/ individual must be able to:
PC1. keep the workplace regularly clean and cleared-off of food waste or other litter
PC2. ensure that waste is disposed-off as per prescribed standards or in trash cans earmarked for waste disposal
PC3. ensure that the trash cans or waste collection points are cleared everyday
PC4. arrange for regular pest control activities at the workplace
PC5. to maintain records for cleanliness and maintenance schedule
PC6. ensure the workplace is well ventilated with fresh air supply
PC7. check the air conditioner and other mechanical systems on a regular basis and maintain them well PC8. ensure the workplace is provided with sufficient lighting
PC9. ensure clean work environment where food is stored, prepared, displayed and served
PC10. ensure safe and clean handling and disposal of linen and laundry, storage area, accommodation, public areas, storage areas, garbage areas, etc.
PC11. identify and report poor organizational practices with respect to hygiene, food handling, cleaning PC12. ensure adequate supply of cleaning consumables such as equipment, materials, chemicals, liquids PC13. ensure to clean the store areas with appropriate materials and procedures
PC14. identify the different types of wastes, e.g., liquid, solid, food, non-food, and the ways of handling them for disposal
personal hygiene practices:- To be competent, the user/ individual must be able to:
PC15. wash hands on a regular basis, particularly on touching any dirty surfaces, before and after handling food, after using the toilet, etc.
PC16. ensure to wash hands using suggested material such as soap, one use disposable tissue, warm water, etc.
PC17. wash the cups, glasses or other cutlery clean before and after using them
PC18. ensure to maintain personal hygiene of daily bath, clean clothing and uniform, footwear, head gear, cutting nails, healthy diet, using deodorant, etc.
PC19. ensure to maintain dental hygiene in terms of brushing teeth every day, using mouthwash regularly, using mouth freshener after eating, avoiding smoke at workplace, etc.
PC20. ensure no cross contaminations of items such as linen, towels, utensils, etc. occurs in the workplace
Taking precautionary health measures:- To be competent, the user/ individual must be able to:
PC21. report on personal health issues related to injury, food, air and infectious diseases
PC22. ensure not to go for work if unwell, to avoid the risk of being spread to other people
PC23. use a tissue, cover the mouth and turn away from people while sneezing or coughing
PC24. wash hands on using these tissues after coughing and sneezing and after using the wastes
PC25. ensure to use single use tissue and dispose these tissues immediately
\PC26. coordinate for the provision of adequate clean drinking water
PC27. ensure to get appropriate vaccines regularly
PC28. avoid serving adulterated or contaminated food
PC29. undergo preventive health check-ups at regular intervals
PC30. take prompt treatment from the doctor in case of illness
PC31. have a general sense of hygiene and appreciation for cleanliness for the benefit of self and the customers or local community
Taking precautionary measures to avoid work hazards:- To be competent, the user/ individual must be able to: PC1. assess the various hazards in the work areas
PC2. take necessary steps to eliminate or minimize them
PC3. analyse the causes of accidents at the workplace
PC4. suggest measures to prevent such accidents from taking place
PC5. take preventive measures to avoid risk of burns and other injury due to contact with hot surfaces such as stoves, gas, fire, hot liquids, hot foods, hot oil, etc.
PC6. suggest methods to improve the existing safety procedures at the workplace
standard safety procedure:- To be competent, the user/ individual must be able to:
PC7. be aware of the locations of fire extinguishers, emergency exits, etc.
PC8. practice correct emergency procedures
PC9. check and review the storage areas frequently
PC10. stack items in an organized way and use safe lifting techniques to reduce risk of injuries from handling procedures at the storage areas
PC11. ensure to be safe while handling materials, tools, acids, chemicals, detergents, etc.
PC12. store the chemicals and acids in a well-ventilated and locked areas with warning signs displayed PC13. ensure safe techniques while moving furniture and fixtures
PC14. ensure to reduce risk of injury from use of electrical tools
PC15. read the manufacturer’s manual carefully before use of any equipment
PC16. unplug the electrical equipment before performing housekeeping, cleaning and maintenance to avoid injuries
PC17. keep the floors free from water and grease to avoid slippery surface
PC18. ensure to use non slip liquids and waxes to polish and treat floors, if required
PC19. use rubber mats to the places where floors are constantly wet
PC20. ensure safety from injuries of cuts to loss of fingers, while handling sharp tools such as knives, needles, etc.
PC21. use flat surfaces, secure holding and protective wear while using such sharp tools
PC22. use health and safety practices for storing, cleaning, and maintaining tools, equipment, and supplies
PC23. practice ergonomic lifting, bending, or moving equipment and supplies
Using safety tools or Personal Protective Equipment:- To be competent, the user/ individual must be able to:
PC24. ensure the workers have access to first aid kit when needed
PC25. ensure all equipment and tools are stored and maintained properly and safe to use
PC26. ensure to use personal protective equipment and safety gear such as gloves, mask, headwear, footwear, glasses, goggles, etc. for specific tasks and work conditions where required
PC27. ensure to display safety signs at places where necessary for people to be cautious
PC28. ensure electrical precautions such as insulated clothing, adequate equipment insulation, dry work area, switch off the power supply when not required, etc.
PC29. ensure availability of general health and safety equipment such as fire extinguishers, first aid equipment, safety equipment, clothing, safety installations such as fire exits, exhaust fans, etc., are available
Achieving safety standards:- To be competent, the user/ individual must be able to:
PC30. document all the first aid treatments, inspections, etc., conducted to keep track of the safety measures undertaken
PC31. comply with the established safety procedures of the workplace
PC32. report to the supervisor on any problems and hazards identified
PC33. ensure zero accident at workplace
PC34. adhere to safety standards and ensure no material damage
Job Role : Housekeeping Attendant (Manual Cleaning) Qualification Pack : THC/Q0203 Sector Skill Councll:-
- Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for each
PC. 2. Each NOS will assessed both for theoretical knowledge and practical which is being proportionately demonstrated in the table below.
3. The assessment for the theory part will be based on knowledge bank of questions created by the SSC.
4. To pass the Qualification Pack, every trainee should score a minimum of 60% in all Generic NOS’s and 75% in Other
NOS’s. 5. In case of successfully passing only certain number of NOS’s, the trainee is eligible to take subsequent assessment on the balance NOS’s to pass the Qualification pack.
Prepare for manual housekeeping:-
PC1. Check assigned duties as per duty roster
PC2. Inspect the area for the cleaning
PC3. Identify the types of surfaces to be cleaned
PC4. Assess requirement for housekeeping equipment and consumables
PC5. Identify requirement of PPE to be used
PC6. Ensure that the data and information received is complete and correct
PC7. Identify workplace procedures for housekeeping
PC8. Choose the appropriate equipment and materials taking into account factors such as manufacturers’ instructions, risk, efficiency, access, time, surface and type of soiling
PC9. Obtain the PPE required
PC10. Obtain the appropriate equipment and materials and consumables and if the same are not available, select suitable alternatives or inform the appropriate person
PC11. Wear the personal protective equipment required for the cleaning method and materials being used
PC12. Follow the instructions and procedures for entering and leaving the workplace
PC13. Plan the sequence for cleaning the area to avoid re-soiling clean areas and surfaces
PC14. Ensure that all surfaces to be cleaned are accessible and can be reached to perform adequate cleaning
PC15. Ensure that there is adequate ventilation for the work being carried out
PC16. Identify and follow specific requirements for housekeeping activities in different parts of the work area assigned
PC17. Select equipment and consumables e.g. Cleaning agents in accordance with work area requirements
PC18. Follow the manufacturer’s instructions for using any tools, equipment, consumables and cleaning agents
PC19. Carry cleaning items, and cleaning supplies using wheeled carts or as per unit procedure
PC20. Disinfect equipment and supplies, using appropriate solutions or steam-operated sterilizers
PC21. Ensure levels of personal hygiene meet workplace requirements and are maintained throughout the cleaning process
PC22. Ensure that the right people know when cleaning is taking place and when the area will be free for use again by using sign boards for caution and work in progress
PC23. Follow the correct procedures to deal with any lost property or unattended items
PC24. Check and prepare cleaning equipment as per manufacturers’ instructions before use
PC25. Prepare work area and equipment so that the job can be done efficiently, correctly and safely
PC26. Complete preparation for housekeeping duties following workplace procedures and ensure removal of waste
PC27. Complete checklists and records for preparation for housekeeping duties
Technical Knowledge:- The user/individual on the job needs to know and understand:
KB1. relevant OH&S procedures and guidelines concerning housekeeping operations
KB2. workplace and servicing procedures and policies for the carrying out housekeeping tasks in the workplace
KB3. risks when carrying out housekeeping tasks and related precautions to control the risk
KB4. housekeeping standards required in the workplace
KB5. application of relevant industrial regulations and requirements
KB6. storage, service and upkeep procedure for housekeeping equipment and consumables KB7. what permits and checks are required for working on the premises
KB8. site layout and obstacles
KB9. instructions and procedures for entering and leaving the workplace and why one should follow them
KB10. levels of personal hygiene required at the workplace and why it is important to maintain them during work
KB11. how factors such as manufacturer’s instructions, risk, efficiency, access, time, surface and type of soiling can influence the cleaning method used
KB12. how to inspect a work area to decide what cleaning it needs and the best way of carrying this out
KB13. the right personal protective equipment for the work area, equipment, materials and chemicals used
KB14. why it is important to wear personal protective equipment
KB15. Importance of work schedules and why they should be followed
KB16. the correct sequence for cleaning the work area
KB17. which methods and materials are most effective on the surface and soiling to be cleaned and what are the alternatives
KB18. why different equipment should be used for different cleaning tasks and the reasons for colour- coding
KB19. how to clean the surfaces without causing injury or damage
KB20. the results expected from each cleaning operation
KB21. the right techniques to use with chosen equipment and materials
KB22. the results of using wrong or unsuitable materials and/or not following the manufacturers’ instructions
KB23. how to change the cleaning method to suit the soiling and surface and the different methods available
KB24. how to identify the signs of pest infestation and the right action to take to deal with it KB25. cleaning methods and techniques that may cause nuisance to the public/ client and how to avoid this (e.g. by changing the timing/sequence of cleaning operations)
KB26. why it is important to check the quality of work as one goes along
KB27. how to identify and deal with tasks that are outside one’s area of skill or responsibility KB28. storage areas for the equipment and materials and why they should be kept
