Free Mutual Fund Agent Course(4Months)

Mutual Fund Agent: click here

Brief Job Description:

A mutual fund agent is representative of a bank or similar
financial institution, who offers mutual

funds to prospective investors,
maintains records of their investments and

conducts regular market research to
advice customers.
Personal Attributes:

The individual is required to have interpersonal and
analytical skills. He must be able to track the

mutual fund market and maintain
relationships with customers.

Conduct Research:

Operations

To be competent, the user/individual on the job must be able to:
PC1. Research the mutual fund market to determine top performing funds, investor
interests, trends etc.
PC2. Analyze features of top funds and factors influencing them
PC3. Rank and compare performance of top funds with mutual funds offered by
organization as well as other major indices such as SENSEX, NIFTY etc.
PC4. Register for regular stock market updates for additional insights
PC5. Draw up key insights and trends on the mutual fund market
PC6. Speak to existing customers to gain customer perspective on the mutual fund
market performance

PC7. Regularly update oneself on changes in scheme information and norms in the
mutual fund industry
PC8. Regularly update oneself on Stock Exchange Board of India (SEBI) mutual fund
regulations and sales guidelines
PC9. Research potential customer base ideal for mutual fund schemes offered by
organization
PC10. Develop basic profile of target customers according to research conducted

General/
Administrative

To be competent, the user/individual on the job must be able to:
PC11. Share reports/presentations developed with peers and customers
PC12. Share insights regarding possible poor performance of organization’s mutual
funds with supervisors for addressal

Organizational
Context

The user/individual on the job needs to know and understand:
KA1. Types of Mutual fund schemes, their characteristics and structure
KA2. Products similar to mutual funds and mutual funds schemes offered by other
organizations

KA3. Factors influencing mutual funds’ performance
KA4. Procedure to contact existing customers for market feedback as a part of
research
KA5. The composition of risk involved with various schemes and risk compliance
procedures for the same

KA6. Accepted payment methods and processes for making payments
KA7. Escalation matrix for unresolved problems
KA8. All laws and legal regulations relevant to mutual funds
KA9. Secondary data sources for obtaining market information
KA10. Tax and tax related regulations relevant to mutual funds
KA11. Functions of the national financial and regulatory authorities with regards to
mutual funds
Technical Knowledge

The user/individual on the job needs to know and understand:
KB1. Methods to evaluate mutual fund schemes
KB2. Accounting, Financial and Economic concepts used for evaluating mutual funds
and conducting market research

KB3. Method of accounting and understanding structure of mutual funds
KB4. IT and computer operations and procedures required for research
KB5. Methods to analyze risk factor of various mutual funds and similar products
KB6. Methods to comprehend impact of various economic and financial factors on
mutual fund market

KB7. Ability to quantify various risk factors and its impact on funds
KB8. Methods of calculating returns, annual growth rate & NAV and other
accounting formulae that help determine returns of mutual fund schemes
KB9. Methods to compute various ratios to calculate risk-adjusted returns

Generic Skills

Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. Prepare reports/ summaries of research
SA2. Fill in online forms and paperwork for conducting research on databases and
other information sources Free Mutual Fund Agent Course(4Months)

Reading Skills
The user/individual on the job needs to know and understand how to:
SA3. Read and understand organization procedures and guidelines.
SA4. Read and understand regulatory authorities guidelines and rules for mutual
fund schemes

SA5. Read and understand circulars issued for notifying changes in norms and
conditions for mutual fund schemes by SEBI or other regulatory authorities
Oral Communication (Listening and Speaking skills)

user/individual on the job needs to know and understand how to:
SA6. Listen to market news and customer feedback to understand the mutual
fund market.
SA7. Communicate with peers and supervisors for clarifications and knowledge
sharing in a clear and effective manner Free Mutual Fund Agent Course(4Months)

Professional Skills

Decision Making
The user/individual on the job needs to know and understand how to:
SB1. Determine which mutual fund schemes and similar funds to monitor to draw
out insights
SB2. Decide on appropriate research methods and data sources to use for
conducting research Free Mutual Fund Agent Course(4Months)

Organizational Skills
The user/individual on the job needs to know and understand how to:
SB3. Plan research schedule in a manner such that it doesn’t affect other tasks to
be performed
SB4. Share knowledge acquired with peers and subordinates

Problem Solving
The user/individual on the job needs to know and understand how to:
SB5. Address technical or administrative problems and escalate those issues
beyond one’s role.

Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB6. Analyze trends from industry reports, financial forecasts etc.
SB7. Use market analyses and mutual fund features to determine prospective
customer profile

Critical Thinking
The user/individual on the job needs to know and understand how to:
SB8. Exercise judgment in unforeseen situations which preserve company values
and are in line with organizational guidelines
SB9. Consistently obtain feedback and improve their performance

Market and Sell Mutual Funds:

Operations

To be competent, the user/individual on the job must be able to:
PC1. Approach prospective customers from leads given by supervisor/manager or
through referral network to market the mutual funds
PC2. Respond to new customers who approach organization for purchasing mutual
funds Free Mutual Fund Agent Course(4Months)
PC3. Educate first-time prospective customers on mutual fund schemes and the
functioning of the mutual fund market
PC4. Inform the investor on the various schemes and products offered by the
organization

PC5. Use market analysis conducted to share market trends and insights into the
mutual fund market
PC6. Listen to prospective customer’s needs and financial requirements to
understand their financial goals
PC7. Map the prospective customer’s goals to appropriate mutual fund schemes
available
PC8. Suggest schemes and highlight their benefits and success factors
PC9. Provide details of the suggested mutual fund scheme’s past and projected
performance

PC10. Conduct a risk profiling of prospective customer to verify if their risk appetite
is in line with the mutual fund scheme’s risk rating
PC11. Disclose details of discussed schemes including risk level of the investment
options
PC12. Calculate dividends and other payments receivable to customer for suggested
product
PC13. Provide customer with brochures and documents outlining the mutual fund
scheme Free Mutual Fund Agent Course(4Months)
PC14. Inform the customer about investment approach and risk control in simple
terms.

PC15. Explain the terms and conditions of the mutual fund and commissions
received for the scheme
PC16. Explain circumstances and implications in the case of an early termination, if
applicable
PC17. Disclose if investment includes derivatives and respond to any queries on the
same the prospective customer may have

PC18. Receive approval from customer for purchasing the fund and initiate the
purchase process
PC19. Explain the process of purchasing the mutual fund, the documents required
and processing timelines to the customer

General/
Administrative
To be competent, the user/individual on the job must be able to:
PC20. Prepare reports on number mutual funds sold and submit to
supervisor/manager

PC21. Prepare internal reports on number of leads converted into sales
PC22. Discuss with supervisor/manager to set or update sales/revenue targets
PC23. Share insights regarding possible poor performance of organization’s mutual
funds with supervisors for addressal Free Mutual Fund Agent Course(4Months)

Organizational Context

The user/individual on the job needs to know and understand:
KA1. Types of Mutual fund schemes, their characteristics and structure
KA2. Products similar to mutual funds and mutual funds schemes offered by other
organizations

KA3. Procedure to obtain marketing material like brochures, pamphlets etc. from
marketing team
KA4. Factors influencing mutual funds’ performance
KA5. Marketing techniques to sell to different types of prospective customers
KA6. The composition of risk involved with various schemes and risk compliance
procedures for the same

KA7. Forms and documents required for mutual fund purchase application
KA8. Terms and conditions for different mutual fund schemes
KA9. Accepted payment methods and processes for making payments
KA10. Escalation matrix for unresolved problems
KA11. All laws and legal regulations relevant to mutual funds

KA12. Secondary data sources for obtaining market information
KA13. Tax and tax related regulations relevant to mutual funds
KA14. Functions of the national financial and regulatory authorities with regards to
mutual funds Free Mutual Fund Agent Course(4Months)

Technical Knowledge Free Mutual Fund Agent Course(4Months)
The user/individual on the job needs to know and understand:
KB1. Methods to evaluate mutual fund schemes
KB2. Methods to identify prospective customer segments
KB3. Accounting, Financial and Economic concepts used for evaluating mutual funds
and assess customer’s financial requirements

KB4. Methods to profile risk appetite of prospective customers
KB5. Methods to map customer requirements with schemes offered by organization
KB6. Method of accounting and understanding structure of mutual funds
KB7. IT and computer operations and procedures required for research
KB8. Methods to analyze risk factor of various mutual funds and similar products
KB9. Methods to comprehend impact of various economic and financial factors on
mutual fund market Free Mutual Fund Agent Course(4Months)

KB10. Ability to quantify various risk factors and its impact on funds
KB11. Methods of calculating returns, annual growth rate & NAV and other
accounting formulae that help determine returns of mutual fund schemes

Generic Skills

Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. Prepare reports/ summaries of research
SA2. Fill in online forms and paperwork for conducting research on databases and
other information sources

Reading Skills Free Mutual Fund Agent Course(4Months)
The user/individual on the job needs to know and understand how to:
SA3. Read and understand organization procedures and guidelines.
SA4. Read and understand regulatory authorities guidelines and rules for mutual
fund schemes

SA5. Read and understand circulars issued for notifying changes in norms and
conditions for mutual fund schemes by SEBI or other regulatory authorities

Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA6. Listen to customer requirements to understand their needs and suggest
appropriate schemes.
SA7. Communicate with customers in a clear and respectable manner
SA8. Communicate with peers and supervisors for clarifications and knowledge
sharing in a clear and effective manner
. Professional Skills

Decision Making
The user/individual on the job needs to know and understand how to:
SB1. Determine which mutual fund schemes to offer to customers
SB2. Decide on appropriate risk profiling methods to determine risk appetite of
customers

Organizational Skills
The user/individual on the job needs to know and understand how to:
SB3. Schedule meetings with prospective customers to inform them of mutual
fund schemes
SB4. Share knowledge acquired with peers and subordinates

Problem Solving
The user/individual on the job needs to know and understand how to:
SB5. Address customer grievances and technical or administrative problems and
escalate those issues beyond one’s role.

Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB6. Determine best possible schemes given customer’s financial status and needs
SB7. Analyze and monitor mutual fund performance to keep customers and
supervisors informed

Critical Thinking
The user/individual on the job needs to know and understand how to:
SB8. Exercise judgment in unforeseen situations which preserve company values
and are in line with organizational guidelines
SB9. Consistently obtain feedback and improve their performance

Assist with Purchase of Mutual Funds:

Operations

To be competent, the user/individual on the job must be able to:
PC1. Provide Customer/Investor with forms required for application for purchase of
the mutual fund
PC2. Assist Investor in filling in the required forms and obtaining necessary
documents for processing the purchase
PC3. Explain the payment process and accepted payment methods to the customer
PC4. Complete purchase process by collecting payment through accepted channels
such as cheque demand draft, online transfer

PC5. Submit the application forms and payment collected to the processing team at
the bank/organization
PC6. Provide customer with acknowledgement of application and payment
received

PC7. Receive notification from processing team if payment has been successful
PC8. Assist the investor and resolve any issue in the case of rejection of payment
PC9. Collect mutual fund certificate from the bank/organization
PC10. Deliver mutual fund certificate to investor
PC11. Upload purchase history and investor details into the information system or
records maintained by the organization Free Mutual Fund Agent Course(4Months)
PC12. Plan periodic follow-up sessions with customer if required

General/ Administrative Free Mutual Fund Agent Course(4Months)
To be competent, the user/individual on the job must be able to:
PC13. Prepare reports on processed mutual fund applications and certificates
delivered
PC14. Discuss with supervisor/manager to set or update sales/revenue targets
PC15. Share insights regarding possible poor performance of organization’s mutual
funds with supervisors for addressal Free Mutual Fund Agent Course(4Months)

Organizational
Context

The user/individual on the job needs to know and understand:
KA1. Types of Mutual fund schemes, their characteristics and structure
KA2. Products similar to mutual funds and mutual funds schemes offered by other
organizations
KA3. Factors influencing mutual funds’ performance

KA4. Procedure to contact existing customers for market feedback as a part of
research Free Mutual Fund Agent Course(4Months)
KA5. The composition of risk involved with various schemes and risk compliance
procedures for the same

KA6. Accepted payment methods and processes for making payments
KA7. Escalation matrix for unresolved problems
KA8. All laws and legal regulations relevant to mutual funds
KA9. Secondary data sources for obtaining market information
KA10. Tax and tax related regulations relevant to mutual funds
KA11. Procedure for application process and
KA12. Functions of the national financial and regulatory authorities with regards to
mutual funds Free Mutual Fund Agent Course(4Months)

Technical
Knowledge
The user/individual on the job needs to know and understand:
KB1. Methods to evaluate mutual fund schemes
KB2. Procedure for application process
KB3. Accounting, Financial and Economic concepts used for evaluating mutual funds
and conducting market research
KB4. Method of accounting and understanding structure of mutual funds
KB5. IT and computer operations and procedures required for research
KB6. Methods to analyze risk factor of various mutual funds and similar products
KB7. Methods to comprehend im

pact of various economic and financial factors on
mutual fund market
KB8. Ability to quantify various risk factors and its impact on funds
KB9. Methods of calculating returns, annual growth rate & NAV and other
accounting formulae that help determine returns of mutual fund schemes
KB10. Methods to compute various ratios to calculate risk-adjusted returns

Generic Skills

Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. Prepare reports/ summaries of research
SA2. Fill in online forms and paperwork for conducting research on databases and
other information sources Free Mutual Fund Agent Course(4Months)

Reading Skills
The user/individual on the job needs to know and understand how to:
SA3. Read and understand organization procedures and guidelines.
SA4. Read and understand regulatory authorities guidelines and rules for mutual
fund schemes
SA5. Read and understand circulars issued for notifying changes in norms and
conditions for mutual fund schemes by SEBI or other regulatory authorities

Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA6. Listen to market news and customer feedback to understand the mutual
fund market.
SA7. Communicate with peers and supervisors for clarifications and knowledge
sharing in a clear and effective manner Free Mutual Fund Agent Course(4Months)

Professional Skills

Decision Making
The user/individual on the job needs to know and understand how to:
SB10. Determine which mutual fund schemes to offer to customers
SB1. Decide on appropriate risk profiling methods to determine risk appetite of
customers

Organizational Skills
The user/individual on the job needs to know and understand how to:
SB11. Schedule meetings with prospective customers to inform them of mutual
fund schemes
SB2. Share knowledge acquired with peers and subordinates Free Mutual Fund Agent Course(4Months)

Problem Solving
The user/individual on the job needs to know and understand how to:
SB3. Address customer grievances and technical or administrative problems and
escalate those issues beyond one’s role.

Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB12. Determine best possible schemes given customer’s financial status and needs
SB4. Analyze and monitor mutual fund performance to keep customers and
supervisors informed

Critical Thinking
The user/individual on the job needs to know and understand how to:
SB13. Exercise judgment in unforeseen situations which preserve company values
and are in line with organizational guidelines Free Mutual Fund Agent Course(4Months)
SB5. Consistently obtain feedback and improve their performance

Perform After Sale Activities:

Operations

To be competent, the user/individual on the job must be able to:
PC1. Build and maintain long-term relationships with customers
PC2. Plan and execute regular follow-up visits with customer to periodically review
customers financial goals
PC3. Respond to any customer queries or clarifications regarding the performance
of the mutual fund
PC4. Inform customers of any change in performances that might impact their
investment

PC5. Provide post-sale customer services such as delivering forms for change of
address, delivering payments, setting-up automatic updates etc.
PC6. Maintain shareholder account statements and financial documents released
and update the customers on the same. Free Mutual Fund Agent Course(4Months)
PC7. Re-map customer requirements according to their current financial status
offer additional schemes if needed
PC8. Assist customers with managing their risk with respect to the funds invested
prior to acquisition

PC9. Assist in the termination process when customers wish to close their
investment before the tenure of the fund is complete
PC10. Submit the termination request and obtain all the documents necessary for
the same from the customer Free Mutual Fund Agent Course(4Months)
PC11. Process the cancellation of the mutual fund certificate once termination
process is complete

PC12. Process payments in case the term of the mutual fund is also complete or
extend the investment period further according to customers instructions
General/
Administrative
To be competent, the user/individual on the job must be able to:
PC13. Prepare reports on status of funds held by customers
PC14. Prepare reports on number funds terminated early
PC15. Update information of customer into the digital system/records, if applicable
PC16. Discuss with supervisor/manager to set or update sales/revenue targets
PC17. Share insights regarding possible poor performance of organization’s mutual
funds with supervisors for addressal Free Mutual Fund Agent Course(4Months)

Organizational Context Free Mutual Fund Agent Course(4Months)

The user/individual on the job needs to know and understand:
KA1. Types of Mutual fund schemes, their characteristics and structure
KA2. Products similar to mutual funds and mutual funds schemes offered by other
organizations
KA3. Factors influencing mutual funds’ performance
KA4. Procedure to contact existing customers for market feedback as a part of
research

KA5. The composition of risk involved with various schemes and risk compliance
procedures for the same Free Mutual Fund Agent Course(4Months)
KA6. Accepted payment methods and processes for making payments
KA7. Escalation matrix for unresolved problems
KA8. All laws and legal regulations relevant to mutual funds
KA9. The process and documents required in the case of early termination
KA10. Organizations’ policy of privacy & discretion when dealing with customer’s
personal information.

KA11. Organization format and standards set for representation of data and analysis
KA12. Secondary data sources for obtaining market information
KA13. Tax and tax related regulations relevant to mutual funds
KA14. Functions of the national financial and regulatory authorities with regards to
mutual funds

Technical Knowledge Free Mutual Fund Agent Course(4Months)

The user/individual on the job needs to know and understand:
KB1. Methods to evaluate mutual fund schemes
KB2. Accounting, Financial and Economic concepts used for evaluating mutual funds
and conducting market research
KB3. Method of accounting and understanding structure of mutual funds
KB4. Technique to evaluate the change in customer risk pattern and offer products
accordingly

KB5. IT and computer operations and procedures required for research
KB6. Methods to analyze risk factor of various mutual funds and similar products
KB7. Techniques to diversify the risk while purchasing additional funds.
KB8. Ability to quantify various risk factors and its impact on funds
KB9. Methods of calculating returns, annual growth rate & NAV and other
accounting formulae that help determine returns of mutual fund schemes

KB10. Methods to compute various ratios to calculate risk-adjusted returns
KB11. Method to use various performance ratios in order determines appropriate
results.
KB12. Techniques to calculate impact based on market insights, news articles, and
trend patterns Eg. CEO leaving the organization, monsoon reason on crops,etc.
KB13. Techniques to comprehend impact of various economic and financial factors
on mutual fund market

Generic Skills Writing Skills Free Mutual Fund Agent Course(4Months)

The user/ individual on the job needs to know and understand how to:
SA1. Prepare reports/ summaries of research
SA2. Fill in online forms and paperwork for conducting research on databases and
other information sources
SA3. Document conversations and decisions made with customer.

Reading Skills
The user/individual on the job needs to know and understand how to:
SA4. Read and understand organization procedures and guidelines.
SA5. Read and understand regulatory authorities guidelines and rules for mutual
fund schemes
SA6. Read and understand circulars issued for notifying changes in norms and
conditions for mutual fund schemes by SEBI or other regulatory authorities

Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA7. Listen to market news and customer feedback to understand the mutual
fund market.
SA8. Communicate with peers and supervisors for clarifications and knowledge
sharing in a clear and effective manner

Professional Skills

Decision Making
The user/individual on the job needs to know and understand how to:
SB1. Determine which mutual fund schemes and similar funds to monitor to draw
out insights
SB2. Decide on appropriate research methods and data sources to use for
conducting research

Organizational Skills
The user/individual on the job needs to know and understand how to:
SB3. Plan research schedule in a manner such that it doesn’t affect other tasks to
be performed
SB4. Share knowledge acquired with peers and subordinates

Problem Solving
The user/individual on the job needs to know and understand how to:
SB5. Address technical or administrative problems and escalate those issues
beyond one’s role.

Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB6. Analyze trends from industry reports, financial forecasts etc.
SB7. Use market analyses and mutual fund features to determine prospective
customer profile

Critical Thinking
The user/individual on the job needs to know and understand how to:
SB8. Exercise judgment in unforeseen situations which preserve company values
and are in line with organizational guidelines
SB9. Consistently obtain feedback and improve their performance