Free Highway Toll Traffic Channelizer Course (6Months)

Highway Toll Traffic Channelizer:

Brief Job Description

A candidate in this job role works as a lane guider for the lane that he is assigned to and also helps in smooth traffic management at toll plaza.

Personal Attributes

Must exhibit good customer service attributes courteous, solution-oriented, polite, reliable, good decision- making skills, etc. Possess an alert mind and a physically active body.

Work effectively in a team:

Elements and Performance Criteria

Effective communication

To be competent, the user/individual on the job must be able to:

PC1.   maintain clear communication with colleagues

PC2.   work with colleagues

PC3.   pass on information to colleagues in line with organisational requirements

PC4.. work in ways that show respect for colleagues

PC5.   carry out commitments made to colleagues of Highway Toll Traffic Channelizer

PC6.   let colleagues know in good time if cannot carry out commitments, explaining the reasons

PC7.          identify problems in working with colleagues and take the initiative to solve these problems

PC8.          follow the organisations policies and procedures for working with colleagues of Highway Toll Traffic Channelizer

PC9.   ability to share resources with other members as per priority of tasks

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. the organisations policies and procedures for working withcolleagues, role and responsibilities in relation to this

KU2. the importance of effective communication and establishing goodworking relationships with colleagues

KU3. different methods of communication and the circumstances inwhich it is appropriate to use these

KU4. benefits of developing productive working relationships withcolleagues of Highway Toll Traffic Channelizer

KU5. the importance of creating an environment of trust and mutualrespect

KU6. whether not meeting commitments, will have implications onindividuals and the organisation of Highway Toll Traffic Channelizer

KU7. different types of information that colleagues might need and theimportance of providing this information when it is required

KU8. the importance of problems, from colleagues perspective andhow to provide support, where necessary, to resolve these

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1.    complete well written work with attention to detail

GS2.    read instructions, guidelines/procedures

GS3.    listen effectively and orally communicate information

GS4.           make decisions on a suitable course of action or response

GS5.           plan and organise work to achieve targets and deadlines

GS6.           check that the work meets customer requirements

GS7.    deliver consistent and reliable service to customers

GS8.           apply problem solving approaches in different situations

GS9.           apply balanced judgements to different situations

GS10. apply good attention to detail of Highway Toll Traffic Channelizer

GS11. check that the work is complete and free from errors

GS12. get work checked by peers

GS13. work effectively in a team environment

Maintain a healthy,safe and secure working environment:

Elements and Performance Criteria

Resources needed to maintain a safe, secure working environment

To be competent, the user/individual on the job must be able to:

PC1.   comply with organisations current health,safety and security policies and procedures of Highway Toll Traffic Channelizer

PC2. report any identified breaches in health,safety, and security policies and procedures to the designated person

PC3.. Coordinate with other resources at the workplace to achieve the healthy, safe and secure environment for all incorporating all government norms esp. for emergency situations like fires,earthquakes etc.

PC4.   identify and correct any hazards like illness, accidents, fires or any other natural calamity safely and within the limits of individuals authority of Highway Toll Traffic Channelizer

PC5.   report any hazards outside the individuals authority to the relevant person in line with organisational procedures and warn other people who may be affected in Highway Toll Traffic Channelizer

PC6.   follow organisations emergency procedures for accidents, fires or any other natural calamity

PC7.   identify and recommend opportunities for improving health,safety, and security to the designated person

PC8.   complete all health and safety records are updates and procedures well defined

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1.    legislative requirements and organisations procedures for health, safety and security and individuals role and responsibilities in relation to this

KU2.    what is meant by a hazard, including the different types of health and safety hazards that can be found in the workplace

KU3.    how and when to report hazards

KU4.    the limits of responsibility for dealing with hazards

KU5.    the organisations emergency procedures for different emergency situations and the importance of following these

KU6.    the importance of maintaining high standards of health, safety and security

KU7.    implications that any non-compliance with health, safety and security may have on individuals and the organisation

KU8.    different types of breaches in health, safety and security and how and when to report these

KU9.    evacuation procedures for workers and visitors

KU10. how to summon medical assistance and the emergency services,where necessary

KU11. how to use the health, safety and accident reporting procedures and the importance of these

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1.    complete accurate, well written work with attention to detail

GS2.    read instructions, guidelines/procedures/rules

GS3.    listen and orally communicate information

GS4.    make decisions on a suitable course of action or response

GS5.    plan and organise work to achieve targets and deadlines of Highway Toll Traffic Channelizer

GS6.    build and maintain positive and effective relationships withcolleagues and customers

GS7.    apply problem solving approaches in different situations

GS8.    analyse data and activities

GS9.    apply balanced judgements to different situations

GS10. apply good attention to detail

GS11. check that the work is complete and free from errors

GS12. get work checked by peers

GS13. work effectively in a team environment

Perform lane management at toll plaza:

Elements and Performance Criteria

Work safely

To be competent, the user/individual on the job must be able to:

PC1.    work safely at all times, complying with health and safety legislation, regulations and other relevant guidelines

PC2.    adhere to procedures or systems in place for health and safety, personal protective equipment (PPE) and other relevant safety regulationsPersonal Protective Equipment: Safety helmet, safety vests/jackets, hand held flasher/baton

PC3.    take measures to protect yourself from incoming traffic

Assist in lane management

To be competent, the user/individual on the job must be able to:

PC4.    check for the working of communication equipment and flasher

PC5.    identify the class of the vehicle and allow it to pass through a designated lane

PC6.    divert the traffic to other lanes incase of any disputes/malfunction at toll booths

PC7.    follow standard procedure to accord priority to convey vehicles, emergency vehicles and exempt vehicles

PC8.    ensure that all the vehicles pass through the designated lane and the stipulated toll is paid

PC9.    stop any vehicle from fleeing without paying the stipulated toll and inform the plaza controller/shift incharge

PC10. address road users queries if any promptly and politely

PC11. seek help from plaza controller/shift incharge when faced with difficult situations or responsible authority on how to resolve problems immediately

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1.    relevant legislation, standards, policies, and procedures followed in the company relevant to own employment and performance conditions

KU2.    relevant health and safety requirements applicable in the work place

KU3.    own job role and responsibilities and sources for information pertaining to employment terms, entitlements, job role and responsibilities

KU4.    reporting structure, inter-dependent functions, lines and procedures in thework area

KU5.           how to engage with concerned persons for support in order to resolve incidents

KU6.           importance of working in clean and safe environment practices and procedures

KU7.           relevant people and their responsibilities within the work area

KU8.    escalation matrix and procedures for reporting work and employment related issues

KU9.    importance of using personal protective equipment appropriate to carry out the given tasks as per relevant occupational health & safety guidelines

KU10. hazards and potential risks associated with the given work and safety control measures used to prevent injury to self and others

KU11. knowledge traffic signs/electronic signs

KU12. types of road markings and meaningRoad markings: Diagonal, lane and chevron

KU13. meaning of traffic standard definitionsTraffic standard definitions: Advance working zone, transition zone, working zone, carriageway,traffic control, traffic control devices, detour, diversion etc.

KU14. lane closure procedureProcedure: Right lane closure procedure, left lane closure procedure

KU15. Different class of vehicles as per NHAI guidelinesClass of vehicle: Car/jeep/van, LCV, bus/truck, upto 3 axle vehicle, 4 to 6 axle vehicle, HCM/EME, vehicles with 7 or more axles

KU16. who should be exempted from paying toll tax as per current NHAI rulesExemption from payment of toll tax: Transporting and accompanying, the President of India, the Vice President of India, the Prime- Minister of India, the Governor of a state, the Speaker of the Huose of People, the Cabinet Minister of the union, the Chief Minister of a State, the Judge of the Supreme Court, the Minister of State of the Union, the Lieutenant Governor of a Union territory, the Chief of Staff holding the rank of full General or equivalent rank, the Chairman of the Legislative Council of a State, the Speaker of the Legislative Assembly of a State, the Chief Justice of a High Court, the Judge of a High Court, the Member of Parliament, the Army Commander or Vice-Chief of Army Staff and equivalent inother services, the Chief Secretary to a State Government within concerned State, the Secretary to the Government of India, the Secretary, Council of States, theSecretary, House of People, the Foreign dignitary on State visit,fire fighting vehicle,ambulance,funeral van etc.

KU17. use of code laws for beaconsBeacon: Red beacon (with/without flasher), Blue beacon (with/without flasher)

KU18. how to seek help from the plaza controller/shift incharge incase of incidents

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. fill up appropriate forms,incident report inEnglish and/or local language

GS2. read and interpret information correctly from the notice board, standard operating procedure etc.

GS3. interpret toll business rules

GS4. read signages, safety symbols, warnings, etc. displayed in work environment

GS5. communicate with road users clearly, effectively and politely

GS6. convey information to the shift-incharge/ plaza controllers, toll collector, toll attendant etc.

GS7. identify the problems that might arise during the traffic management and take necessary actions quickly

GS8. exhibit polite and courteous behavioral skills

Assessment Guidelines and Assessment Weightage

Assessment Guidelines

1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Element/ Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each Element/ PC.

• The assessment for the theory part will be based on knowledge bank of questions created by the SSC.

• Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS.

• Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below).

• Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/ training center based on these criteria.

• To pass the Qualification Pack assessment, every trainee should score the Recommended Pass % aggregate for the QP.

• In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack.