Rita Charitable Trust

Cold Chain Engineering Specialist (1 years diploma )

Cold Chain Engineering Specialist click here

Brief Job Description: The individual at work manages energy efficiency in cold
chain by analyzing data related to energy use, identifying inefficiencies and
implementing ways to minimize them. The person is also responsible for

Cold Chain Engineering Specialist (1 years diploma )
Cold Chain Engineering Specialist (1 years diploma )


maintaining equipment’s for temperature and storage conditions, undertaking
water and effluent treatment in the plant and managing control systems of the
refrigeration system components


Personal Attributes: The job requires the individual to have high concentration
for long periods of time, excellent vision, high stamina, good hand eye
coordination and ability to work in cold temperatures for long duration.

Job role Job role defines a unique set of functions that together form a unique
employment opportunity in an organization.


Knowledge and
Understanding
Knowledge and Understanding are statements which together specify the
technical, generic, professional and organizational specific knowledge that an
individual needs in order to perform to the required standard.


National Occupational
Standards (NOS) NOS are Occupational Standards which apply uniquely in the Indian context
Occupation Occupation is a set of job roles, which perform similar/related set of functions
in an industry

.
Organisational Context
Organisational Context includes the way the organization is structured and
how it operates, including the extent of operative knowledge managers have
of their relevant areas of responsibility.


Performance Criteria Performance Criteria are statements that together specify the standard of
performance required when carrying out a task.
Qualifications
Pack(QP)


Qualifications Pack comprises the set of NOS, together with the educational,
training and other criteria required to perform a job role. A Qualifications
Pack is assigned a unique qualification pack code.
Qualifications Pack


Code
Qualifications Pack Code is a unique reference code that identifies a
qualifications pack.


Scope
Scope is the set of statements specifying the range of variables that an
individual may have to deal with in carrying out the function which have a
critical impact on the quality of performance required.


Sector
Sector is a conglomeration of different business operations having similar
businesses and interests. It may also be defined as a distinct subset of the
economy whose components share similar characteristics and interests.


Sub-Sector Sub-sector is derived from a further breakdown based on the characteristics
and interests of its components.
Sub-functions Sub-functions are sub-activities essential to fulfil the achieving the objectives
of the function.


Technical Knowledge Technical Knowledge is the specific knowledge needed to accomplish specific
designated responsibilities.

Manage energy efficiency in the cold chain
Description This OS unit is about analyzing energy usage in various processes of the cold chain,
identify areas to improve efficiency and undertake measures for the same.
Scope This unit/task covers the following:


• Analyse data related to energy usage
• Identify inefficiencies in energy consumption and ways to fix them
• Implement ways to minimize energy inefficiencies


Range: compressor, condenser, evaporator, temperature and humidity sensor,
thermostat, occupancy sensor and daylight sensor, insulation equipment/ system,
cold room setup, piping set up, leak detection system
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria


Analysing data
related to energy
usage


To be competent, the user/ individual must be able to:
PC1. identify parameters impacting energy usage
PC2. perform correlation between energy consumption and the parameters
identified to impact energy usage


PC3. monitor electrical energy consumption, temperature, relative humidity (RH)
and air pressure
PC4. define threshold for parameters in energy consumption
PC5. check all thermostat set points


PC6. evaluate costs and benefits of re-piping the facilities
PC7. perform thermographic inspection to analyse cold areas where there is poor
insulation


Identifying
inefficiencies in
energy consumption
and ways to fix them


To be competent, the user/ individual must be able to:
PC8. separate energy consumption of refrigeration system from the energy used
by the whole plant
PC9. identify the quantum of undercooling and overcooling during the analysis
period


PC10. identify the impact of weather conditions on the energy consumed
PC11. explore ways to control lighting by daylight sensors and occupancy sensors
PC12. identify ways to adjust chiller or refrigeration equipment to achieve better
performance


PC13. look for ways to promote renewable energy by utilizing bio-waste to generate
bio-gas, wherever possible
PC14. improve evaporator performance by looking for ways to reduce fan motor
horsepower


Implementing ways
to minimize energy
inefficiencies


To be competent, the user/ individual must be able to:
PC15. use eco-friendly refrigerants with minimal global warming potential of ozone
depleting substances


PC16. ensure to pick air cooled condenser or evaporative condenser based on the
refrigerant used, size of the system and availability of water

PC17. achieve optimal energy usage conditions for the chiller


PC18. improve part-load performance for evaporators, condensers and compressors
PC19. reduce refrigeration load by checking under-floor heating, insulation levels,
warehouse doors usage


PC20. reduce load in lighting of the warehouse, by using high efficiency lighting
(sodium lights or high frequency fluorescents)
PC21. employ automatic refrigerant leak detection systems


PC22. reduce heat load by improving insulation and reducing air leakage
PC23. select low power consumed per ton of refrigeration, while upgrading
evaporator units


PC24. upgrade to high efficiency condenser units
PC25. use sliding doors instead of traditional freezer doors, which are better
insulated, require low maintenance, reduce frost build up, thereby reducing
overall energy consumption


PC26. use energy efficient PVC strip curtains for the cold storage doors or air
curtains, to reduce air exchange during door openings
PC27. ensure that the floor heaters are working properly and well protected for the
deep freezers


Knowledge and Understanding (K)
A. Organizational
Context
(Knowledge of the
company /
organization and
its processes)


The individual on the job needs to know and understand:
KA1. minimum acceptable standards for energy efficiency required by the
company
KA2. corporate policy regarding methods of calculating contribution to global
warming


KA3. how to undertake yearly energy audits on the plant
KA4. organizational policies and guidelines
KA5. reporting structure


KA6. communication with relevant people in the organization to take their buy-in
for energy optimizing activities
KA7. refrigerant usage with its relevant safety and security procedures
KA8. procedures to follow during system emergency issues
KA9. roles and responsibilities of labourers in the cold storage area


B. Technical Knowledge
The individual on the job needs to know and understand:
KB1. how to measure electrical energy consumed, temperature, relative humidity
and air pressure


KB2. how to regularly collect data regarding temperature set point, discharge and
suction pressure, operating hours of the chiller etc


KB3. relation between carbon emissions and refrigerant leaks
KB4. how to analyse what proportion of energy is used for each of the following –
chiller/refrigeration, warehouse lighting, dock and freezer doors, battery
charging, freezer floor heating, maintenance activities, storage and reefer
vehicles


KB5. application of refrigeration for different types of products
KB6. characteristics of the products dealt with
KB7. cold storage and transport requirement conditions for products dealt with,


KB8. various data acquisition systems available for plant refrigeration
KB9. understand the principles of cooling system design, carbon dioxide cascading,

defrost system and purgers (for air and water)
KB10. understand the harmful effects of frost and ways to keep it out of the
refrigerated spaces


KB11. types of refrigeration compressors available
KB12. how to perform thermal profile by collection of data from temperature
sensors


KB13. how to record ambient conditions
KB14. how to alert in case of critical deviations in energy usage
KB15. chiller operations, compressor sequencing, and capacity regulation
KB16. how precooling of condenser air in air cooled system increases energy
efficiency


KB17. collecting operational parameters for refrigeration equipment and/or chiller
used
KB18. under-floor heating system to know how pump and heating is controlled
KB19. usage of occupancy sensor and daylight sensor
KB20. different techniques to control defrosting
KB21. selection of accessories and tools required for various activities


Skills (S)
A. Core Skills/
Generic Skills
Reading Skills


The user/individual on the job needs to know and understand how to:
SA1. read about energy consumption patterns by different processes in cold chain
SA2. read about energy efficiency improvement techniques
SA3. read safety instructions


Writing Skills
The user/individual on the job needs to know and understand how to:
SA4. note down energy consumption
SA5. prepare report on the efficacy of energy efficiency techniques employed


Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA6. communicate to the workers, on the precautions to be taken regarding energy
inefficiencies in the cold chain


SA7. interact with other employees to work efficiently
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. choose from multiple energy saving alternatives in the plant functioning
SB2. decide on the priority of tasks planned


Plan and Organize
The user/individual on the job needs to know and understand how to:
SB3. plan and organize incremental targets towards achieving energy efficiency
SB4. plan resources by selecting, training, and ensuring discipline amongst them


Customer Centricity
Not Applicable
Problem Solving
The user/individual on the job needs to know and understand how to:

SB5. spot origins of process disruptions
SB6. re-schedule tasks in case of delays or requirements by other departments in
the organization


Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB7. interpret equipment and process diagrams to identity which components can
work more efficiently


SB8. analyze relation between energy consumed and plant parameters
SB9. analyze time series data, regarding temperature, humidity or air pressure
SB10. analyze critical recurring issues and identify measures to solve the same


Critical Thinking
The user/individual on the job needs to know and understand how to:
SB11. use acquired knowledge to trace inefficiencies in the process
SB12. plan and prioritize tasks based on the implications of the energy inefficiencies

Oversee modified atmosphere requirements for the products
Description This OS is about preparing, maintaining and monitoring cold room, container and
equipment for modified atmosphere requirements of various products


Scope This unit/task covers the following:
• Prepare and monitor cold room or container for modified atmosphere storage
• Prepare and maintain equipment for modified atmosphere conditions
• Monitor and report modified atmosphere conditions


Range: compressor, condenser, evaporator, temperature and humidity sensor,
thermostat, thermostat, CO2 tanks, Oxygen tanks, Ethylene tanks, Nitrogen generator,
cold room, process monitoring equipment, gas flow control and monitoring
equipment


Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria
Preparing and
monitoring cold room
or container for
modified atmosphere
storage


To be competent, the user/ individual must be able to:
PC1. maintain temperature ranges ideal for the products stored or transported
PC2. maintain concentration of oxygen, carbon dioxide, nitrogen and ethylene as
per the commodities stored


PC3. consider product heat and set ventilation to control cooling and carbon
dioxide level
PC4. monitor composition of gases regularly and accurately
PC5. monitor for chilling injury symptoms on the products


PC6. ensure to keep the room or container sealed
PC7. ensure proper sanitation to avoid conditions which favours thriving of
pathogenic microorganisms


Preparing and
maintaining
equipment for
modified atmosphere
conditions


To be competent, the user/ individual must be able to:
PC8. assign a resource to maintain records of refrigeration equipment
PC9. operate nitrogen generator with its controls and fan blowers


PC10. regularly sample air parameters in the cold chamber to check the conditions
PC11. understand how to stop the system and replenish the cold chamber with
fresh air when required


PC12. ensure to retrofit container with purge port assembly, when they contain
perishable products and transported, to make it suitable for modified
atmosphere use


PC13. prepare absorbers and adsorbers of oxygen, carbon dioxide, ethylene and
water
Monitoring and
reporting modified
atmosphere
conditions


To be competent, the user/ individual must be able to:
PC14. ensure that legal requirements are followed while collecting, moving or
PC15. prepare documentation regarding modified atmospheric conditions
maintained for different products


PC16. ensure that maintenance records of relevant equipment and cleaning records

in the modified atmosphere storage area are made
PC17. report any faults in the readings of required modified atmosphere
requirements


PC18. quantify extended storability of the products dealt with
Knowledge and Understanding (K)
A. Organizational


Context
(Knowledge of the
company /
organization and
its processes)


The individual on the job needs to know and understand:
KA1. organizational policies and guidelines
KA2. reporting structure
KA3. refrigerant usage with its relevant safety and security procedures
KA4. procedures to follow during emergency issues


KA5. roles and responsibilities of labourers in the cold storage area
KA6. accessories and tools required for maintaining modified atmosphere
B. Technical
Knowledge


The individual on the job needs to know and understand:
KB1. typical ratios of different gases used in modified atmosphere requirements
for different types of products
KB2. importance of having modified atmosphere to control shelf life of various
products


KB3. different types of processes used to attain modified atmosphere
requirements
KB4. different types of equipments required in modified atmosphere storage and
packing


KB5. methods to alter atmosphere, like, controlled atmosphere, modified
atmosphere, fresh air exchange, and packaging solutions
KB6. benefits and detrimental effects of modified atmosphere on products
KB7. storage requirements of various types of products


KB8. common commodities which require modified atmosphere
KB9. key physical and chemical stages in natural ripening of perishable products
KB10. how environmental conditions like cold room temperature and humidity
affect life cycle of products


KB11. timescales of ripening and how to control them, in case of fresh produce
ripening
KB12. how the condition of one product is affected by the presence of other
products handled alongside in the cold chain
KB13. exposure of products to ethylene with regards to its respiration rate and
ripening


KB14. methods for assessing product quality stored in modified atmosphere
conditions
KB15. relation between product respiration rate and atmospheric composition
KB16. effects of modified atmospheric conditions on the skin colour, firmness,
texture of the products


KB17. relation between metabolism rate and variations in temperature, relative
humidity and oxygen levels


Skills (S)
A. Core Skills/ Reading Skills
The user/individual on the job needs to know and understand how to:

Generic Skills SA1. read and understand process required for different types of products
SA2. read equipment manual to handle its operation
SA3. read documents regarding modified atmosphere concepts
SA4. read safety instructions


Writing Skills
The user/individual on the job needs to know and understand how to:
SA5. write down process parameters in modified atmospheric conditions
SA6. write observations related to the process


Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA7. communicate all the activities required to be done to the subordinates
SA8. listen to the queries and clarify doubts


SA9. communicate any issue that may arise in the modified atmosphere process to
the concerned technical solver
SA10. interact frequently with other employees to work efficiently


B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. decide on the priority of tasks
SB2. plan routine checks to ensure modified atmosphere conditions are maintained


Plan and Organize
The user/individual on the job needs to know and understand how to:
SB3. organize tasks and allocate labour resources for the process to maintain
modified atmosphere
SB4. organize activities based on budgeting constraints


Customer Centricity
The user/individual on the job needs to know and understand how to:
SB5. enforce exact modified atmosphere storage and hygiene conditions as per the
products handled for the organization or for its customers


Problem Solving
The user/individual on the job needs to know and understand how to:
SB6. solve any work related problems that workers may face
SB7. handle allotment of tasks to workers in case of staff shortage or delays in
activities


Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. interpret process flowcharts for modified atmosphere required for different
products
SB9. analyze critical recurring issues and identify measures to solve the same


Critical Thinking
The user/individual on the job needs to know and understand how to:
SB10. identify ways to minimize chilling symptoms seen on the products
SB11. use acquired knowledge to trace issues in the process


SB12. understand mathematical models relating respiration of various commodities

Undertake water and effluent treatment programme
Description This OS unit is about undertaking and monitoring water and effluent treatment
programme in the plant


Scope This unit/task covers the following:
• Undertake water and effluent treatment programme in the plant
• Monitor performance of the water and effluent treatment


Range: compressor, condenser, evaporator, temperature and humidity sensor,
thermostat, cold room, water circulation unit, mini effluent treatment set up,


chemical testing facility, biological testing facility
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria
Undertaking water


and effluent
treatment
programme in the
plant


To be competent, the user/ individual must be able to:
PC1. ensure that the water treatment programme consists of controlling water
circulation, chemical feed and routine monitoring


PC2. ensure that treated water is used on the product, to avoid the threat of
external pathogens spoiling them
PC3. find cost effective ways for treatment and recycle of COD (chemical oxygen
demand) waste water


PC4. verify water treatment system compatibility with the plant operations
PC5. explore options to collect water from evaporator units, if they have defrost
unit, and provide them to condenser or cooling tower


PC6. ensure to maintain condenser tubes clean after water treatment
PC7. identify treated effluent and tweak its treatment, if it is not as per the
specification


Monitoring
performance of the
water and effluent
treatment


To be competent, the user/ individual must be able to:
PC8. record information and document necessary details for generating programme
efficacy report


PC9. monitor remedial engineering works
PC10. explore possibility of rain water harvesting in case there is large roof surfaces
for the cold storage plant


PC11. confirm that the treatment areas are hygienic and safe
PC12. investigate faults and errors and take corrective actions


PC13. train operators for water and effluent treatment procedures employed
PC14. monitor overfeed or underfeed of water treatment chemicals
PC15. inspect chemical feed system to check for leaks
Knowledge and Understanding (K)

A. Organizational
Context
(Knowledge of the
company /
organization and
its processes)


The user/individual on the job needs to know and understand:
KA1. importance of having water and effluent treatment programme in
accordance with the operating procedures of the company


KA2. compliance and site specific requirements of the water and effluent
treatment programme that should be in accordance with
KA3. how to wear protective gear while handling or overseeing water and effluent
treatment


KA4. corrective actions that can be taken in accordance with company procedures
KA5. organizational policies and guidelines
KA6. reporting structure
KA7. refrigerant usage with its relevant safety and security procedures


KA8. safety procedures in using chemicals for the treatment
KA9. procedures to follow during emergency maintenance and repair issues
KA10. procedures for safe transport and disposal of waste materials


B. Technical Knowledge
The user/individual on the job needs to know and understand:
KB1. importance of effective water treatment for efficient and reliable
refrigeration system operation


KB2. water related problems that can happen in the cold store plant, like
corrosion and microbiological growth
KB3. how to make a risk assessment for work tasks in the cold chain where water
or effluent is generated


KB4. different types of treatment systems available for water waste and effluent
KB5. concepts of microbiology and water chemistry which applies to effluent
treatment


KB6. how to do legionella (bacteria) risk assessment
KB7. how to take measures to prevent cross contamination of various products
dealt with in the cold chain


KB8. how to plan and record performance monitoring for the programme
KB9. how to determine feasible recovery rate for recycling of water
KB10. primary and secondary treatment methods of effluent waters


KB11. application of refrigeration for different types of products
KB12. usage of ozone in tertiary treatment to remove odour, colour and micro
organisms in sewage water


KB13. harmful effects of overfeeding and underfeeding water treatment chemicals
Skills (S)
A. Core Skills/
Generic Skills
Reading Skills


The user/ individual on the job needs to know and understand how to:
SA1. read water and effluent treatment standards and procedures
SA2. read safety instructions


Writing Skills
The user/ individual on the job needs to know and understand:
SA3. how to make documentation regarding water and effluent treatment

activities
Oral Communication (Listening and Speaking skills)
The user/ individual on the job needs to know and understand how to:
SA4. communicate to workers clearly about the requirements in water and
effluent treatment activities


SA5. interact frequently with other employees to work efficiently
SA6. mentor all the workers under supervision to increase operational
effectiveness


B. Professional Skills Decision Making
The user/ individual on the job needs to know and understand how to:
SB1. decide on the extent of water and effluent treatment done, based on the
hygiene requirements and the products


Plan and Organize
The user/ individual on the job needs to know and understand how to:
SB2. plan maintenance activities as per standard requirements and manufacturer’s
instructions


SB3. plan equipment service based on its working condition
Customer Centricity
The user/ individual on the job needs to know and understand how to:
SB4. enforce storage and hygiene conditions as per the products handled for the
organization or for its customers


Problem Solving
The user/ individual on the job needs to know and understand how to:
SB5. ensure to solve operating problems as per best practices
SB6. re-schedule tasks in case of delays or requirements by other departments in
the organization


Analytical Thinking
The user/ individual on the job needs to know and understand how to:
SB7. interpret schematic diagrams of the treatment procedures
SB8. analyze efficacy of the treatment programme employed
SB9. find ways to reduce sewer costs


SB10. analyze critical recurring issues and identify measures to solve the same
Critical Thinking
The user/ individual on the job needs to know and understand how to:
SB11. interpret outputs from the water and effluent treatment programs applied


SB12. use acquired knowledge to trace faults in the process

Manage engineering system for the cold chain
Description This OS unit is about managing engineering system for the cold chain
Scope This unit/task covers the following:


• Manage control system for the main components of refrigeration system –
evaporators, condensers and compressors
• Identify the need for revamping existing facilities


• Prepare documentation regarding management of engineering system
Range: compressor, condenser, evaporator, temperature and humidity sensor,
thermostat, pressure gauges, tools and tackles,


Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria
Managing control
system for the main
components of


refrigeration system –
evaporators,
condensers and
compressors


To be competent, the user/ individual must be able to:
PC1. automate the operation of evaporators, condensers and compressors as much
as possible


PC2. minimize the power consumption for evaporators, condensers and
compressors combined
PC3. control evaporators when the cold room has attained desired temperature
PC4. ensure that hydraulic oil is adapted to the temperatures operated at the cold
store


Identifying the need
for revamping
existing facilities
To be competent, the user/ individual must be able to:
PC5. identify different components of engineering system employed which needs to
be checked at regular intervals


PC6. plan and schedule the frequency with which each component in the facility
needs to be examined
PC7. analyse pressure drop between condenser and evaporator, to check if it crosses
two pounds


PC8. examine insulated pipes which show signs of corrosion or frost appearances
PC9. examine corroded parts to analyse and decide regarding the need for reinsulation or maintenance
Preparing


documentation
regarding
management of
engineering system


To be competent, the user/ individual must be able to:
PC10. record information and document regarding operations of evaporators,
condensers and compressors


PC11. document power consumption of refrigeration system at regular intervals
PC12. record observations made in the analysis of existing facilities and the needs
identified for its revamp


Knowledge and Understanding (K)

A. Organizational
Context
(Knowledge of the
company /
organization and
its processes)


The user/individual on the job needs to know and understand:
KA1. organizational policies and guidelines
KA2. reporting structure


KA3. refrigerant usage with its relevant safety and security procedures
KA4. procedures to follow during emergency system issues
KA5. roles and responsibilities of labourers in the cold storage area


KA6. control system handling procedures for refrigeration equipment
KA7. procedures for safe transport and disposal of waste materials


KA8. costs and energy consumption of various equipments used in the organization
B. Technical
Knowledge


The user/individual on the job needs to know and understand:
KB1. importance of control method for refrigeration system
KB2. mechanism of simple vapour compression refrigeration system and air
refrigeration system


KB3. types of evaporators and factors affecting its heat transfer capacity
KB4. types of compressors, and the parameters for its working, like discharge
pressure, suction pressure, compression ratio, compressor capacity and
volumetric efficiency


KB5. types and working of condensers, and factors affecting its capacity
KB6. application of refrigeration for different types of products
KB7. working of hand operated expansion valve


KB8. understand different process freezing techniques like contact freezing and air
blast freezing


KB9. that a facility needs a re-piping if pressure drop between condenser and
evaporator crosses two pounds
KB10. how to check pressure drop by using pressure gauges


KB11. types, properties and thickness of insulation requirements
Skills (S)
A. Core Skills/
Generic Skills
Reading Skills


The user/ individual on the job needs to know and understand how to:
SA1. read about equipment engineering and understand its working


SA2. read and comprehend technical documents regarding mechanics and
hydraulic aspects of cold chain engineering
SA3. read safety instructions


Writing Skills
The user/ individual on the job needs to know and understand how to:
SA4. note down problems in the system
SA5. write down process notes regarding observations in mechanics and hydraulics
of all equipments used


SA6. make analytical document or report regarding existing engineering systems
Oral Communication (Listening and Speaking skills)


The user/ individual on the job needs to know and understand how to:
SA7. communicate and seek inputs from workers regarding working of various
components

SA8. communicate to workers clearly about the requirements in managing control
systems
SA9. communicate technical knowledge regarding equipment functioning
SA10. listen and understand all queries or doubts the workers have in mechanics or
hydraulic aspects of cold chain engineering


B. Professional Skills Decision Making
The user/ individual on the job needs to know and understand how to:
SB1. resolve emergency situations in system functioning


Plan and Organize
The user/ individual on the job needs to know and understand how to:
SB2. plan training activities
SB3. organize practical learning techniques
SB4. plan maintenance activities as per standard requirements and manufacturer’s
instructions


SB5. plan equipment service based on its working condition
Customer Centricity
Not Applicable


Problem Solving
The user/ individual on the job needs to know and understand how to:
SB6. help solve all queries or difficulties faced by trainees
SB7. re-schedule tasks in case of delays or requirements by other departments in
the organization


SB8. handle allotment of tasks to workers in case of staff shortage or delays in
activities
Analytical Thinking
The user/ individual on the job needs to know and understand how to:
SB9. interpret equipment diagram and information to identity how each
component is engineered to work


SB10. analyze critical recurring issues and identify measures to solve the same
SB11. assess working condition of various equipments
SB12. plan activities to minimize effects on normal working of the organization


Critical Thinking
The user/ individual on the job needs to know and understand how to:
SB13. optimize working of control systems in refrigeration equipment
SB14. use acquired knowledge to trace technical errors in the plant

Maintain food and personnel safety, health and hygiene in cold storage plant
Description This OS unit is about complying with safety, health and hygiene at the workplace to
have a hazard-free environment and avoid downtime
Scope This unit/task covers the following:


• Take precautionary measures to avoid work hazards
• Follow standard health, safety and hygiene procedures
Performance Criteria(PC) w.r.t. the Scope


Element Performance Criteria
Taking precautionary
measures to avoid
work hazards


To be competent, the user/ individual must be able to:
PC1. assess the various health, safety and environmental hazards in the cold storage
PC2. take necessary steps to eliminate or minimize the hazards
PC3. analyze the causes of accidents at the workplace


PC4. take preventive measures to avoid risk of cold burns and other injury due to
contact with hot surfaces, gas, fire, hot fluids/ liquids, etc.
PC5. ensure the employees have access to first aid kit when needed
PC6. ensure to use personal protective equipment and safety gear such as gloves,


jacket, footwear etc. for loading and unloading material in cold rooms to
protect themselves from hypothermia, frostbite etc
PC7. ensure to display safety signs at places where necessary for people to be
cautious


PC8. use rubber mats in the places where floors are constantly wet
PC9. ensure electrical precautions such as insulated clothing, adequate equipment
insulation, dry work area, switch off the power supply when not required, etc
PC10. display emergency exit plan at prominent places and have emergency assembly


area earmarked as a grid for easy counting of on duty associates and workers.
PC11. unplug the control panel, compressor, condensor etc before performing
maintenance


PC12. report to the superior on any problems and hazards identified
PC13. install fire alarms (electrical/manual) in cold store/deep freeze and keep other
safety devices like hammer/mallet in the storage area


Following standard
health, safety and
hygiene procedures


To be competent, the user/individual must be able to:
PC14. maintain appropriate ventilation in the cold rooms to avoid unacceptable
accumulation of heat, condensation or odours
PC15. check and review the cold storage areas frequently


PC16. stack items in an organized way and use safe lifting techniques to reduce risk
of injuries from handling procedures at the storage areas
PC17. ensure no sign of pest infestation and install rodent traps, fly glues and
insectocutors wherever needed

PC18. follow hygiene & sanitation standards of Government bodies like FSSAI, APEDA
and /or EIA or importing countries like FAO, EU standards after PC 20
PC19. use effective loading and unloading systems


PC20. proper stock rotation (First in First out) to be practised
PC21. segregate damaged/ non-conforming products from other products to
designate area for appropriate disposition


PC22. fumigate containers depending upon product and contamination or as per
customers’ requirement


PC23. avoid smoking, spitting, eating etc near food storage area
PC24. ensure reefers are covered, clean, free from pest infestation & other
contaminants
PC25. dispose cold storage plant waste in the designated areas safely as per
company’s policies and rules


PC26. ensure to be safe while handling machines(generator, compressor, condensor
etc), gas (ammonia) and chemicals(ethylene, refrigerants etc)
PC27. keep the floors free from oil, water and grease to avoid slippery surface
PC28. cut nails regularly and avoid applying nail paint. Avoid wearing bangles, rings,
and chains in cold storage


PC29. wash hands with soap solution and dry under a dryer as they enter for duty or
after using wash room
PC30. periodic examination of protective devices, pressure vessels and pipelines, and
parts of pipework by a competent person to prevent defect that may give rise
to danger


PC31. ensure workers suffering from abscess, boils etc should be relieved from food
handling
PC32. develop personal hygiene habits like brushing teeth, taking shower everybody,
wearing clean and tidy clothes after ironing etc


Knowledge and Understanding (K)
A. Organizational
Context
(Knowledge of the


company /
organization and
its processes)


The individual on the job needs to know and understand:
KA1. company’s HR policies on personnel management
KA2. company’s reporting structure
KA3. occupational health and safety standards
KA4. cold storageplant inspection checklist


KA5. company’s sanitary standard operating procedures
KA6. procedures to follow during emergency maintenance issues
KA7. technical standards for design and construction of cold storages: Bureau of
Indian standards(BIS), International standard(ISO) etc


B. Technical Knowledge
The individual on the job needs to know and understand:
KB1. the purpose and usage of protective gears such as gloves , jackets etc. while
working
KB2. use of first aid at workplace

KB3. cold storage order 1980
KB4. food safety and standards act 2006
KB5. reporting procedure or heirarchy for signs of damage and potential hazards
KB6. methods to minimize accidental risks
KB7. safe storage and handling of chemicals like refrigerants, ammonia, ethylene
etc


KB8. loading and unloading systems
KB9. standard operating procedure for safety drills and equipment maintenance
KB10. operation of machines: compressor, condensor, evaporator etc
KB11. emergency procedures to be followed in case of an mishap such as fire,
accidents, etc. and communication of safety instructions to subordinate
staff


KB12. emergency responses in case of malfunctioning of refrigeration equipment as
a whole or its components like evaporator, condenser or compressor
KB13. solid, liquid and gaseous waste disposal, treatment norms and equipment


KB14. necessary action to be taken for the hazards identified
KB15. knowledge of Quality systems like BRC, FSSAI, ISO, FSSC, HACCP etc
Skills (S)
A. Core Skills/
Generic Skills
Reading Skills


The user/individual on the job needs to know and understand how to:
SA1. read and interpret the relevant organisation policies, procedures and
diagrams that identify health, safety and safe environmental practices.


SA2. read job sheets, company policy documents and information displayed at the
workplace for health, safety and environment.
SA3. read notes/comments from the senior


Writing Skills
The user/individual on the job needs to know and understand how to:
SA4. fill up documentation related to health, safety and environmental standards,
if required


Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA5. verbally report health, safety and environmental hazards and poor
organisation practice.


SA6. communicate to the supervisor about the work health, safety and
environmental issues
SA7. receive instructions from supervisor on minimizing the risks
SA8. communicate with co-workers about the precautions to be taken for hazards
free work


B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. take preventive measures for the identified hazards
SB2. select appropriate hand tools and personal protection equipment

SB3. identify first aid needs in case of an injury
Plan and Organize
The user/individual on the job needs to know and understand how to:
SB4. formalize and display evacuation plan at strategic locations


Customer Centricity
The user/ individual on the job needs to know and understand how to:
SB5. ensure targeted product delivery by practicing stipulated standards of
occupational health safety and environmental measures
Problem Solving


The user/individual on the job needs to know and understand how to:
SB6. take care of personal and equipment protection
SB7. identify the hazards and suggest possible solutions
Analytical


The user/individual on the job needs to know and understand how to:
SB8. use safety equipment such as fire extinguisher during fire accidents
SB9. store tools in a safe way
SB10. analyse the seriousness of the hazards
Critical


The user/individual on the job needs to know and understand how to:
SB11. evolve smooth workflow by avoiding hazards at workplace
SB12. evaluate and apply the possible solutions for the hazards, as necessary

Communicate effectively with colleagues and clients
Description This OS unit is about coordinating and communicating effectively with seniors,
colleagues and clients to achieve a smooth workflow


Scope This unit/task covers the following:
• Interact with seniors


• Communicate with colleagues
• Communicate effectively with clients
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria


Interacting with
seniors
To be competent, the user/ individual must be able to:
PC1. understand the work output requirements, targets, performance indicators and
incentives


PC2. deliver quality work on time and report any anticipated reasons for delays
PC3. escalate unresolved problems or complaints to the relevant superior
PC4. communicate project progress proactively to the superior


PC5. receive feedback on work standards
PC6. document the completed work schedule and handover to the superior
Communicating with
colleagues


To be competent, the user/ individual must be able to:
PC7. exhibit trust, support and respect to all the colleagues in the workplace
PC8. aim to achieve hassle free cold chain operation


PC9. help and assist colleagues with information and knowledge
PC10. seek assistance from the colleagues when required
PC11. identify the potential and existing conflicts with the colleagues and resolve
PC12. pass on essential information to other colleagues on timely basis


PC13. maintain the etiquette, use polite language, demonstrate responsible and
disciplined behaviors to the colleagues


PC14. interact with colleagues from different departments: ripening chamber, cold
storage, transport, packhouse etc to effectively carry out the work among the
team and understand the nature of their work
PC15. put team over individual goals and multi task or share work where necessary
supporting the colleagues


PC16. highlight any errors of colleagues, help to rectify and ensure quality output
PC17. work with cooperation, coordination, communication and collaboration, with
shared goals and supporting each others performance
Communicating
effectively with
clients


To be competent, the user/ individual must be able to:
PC18. ask relevant questions to the client and identify their needs
PC19. possess strong knowledge on market and cold chain operation
PC20. brief the client clearly on potential costs and challenges involved in the cold
chain industry


PC21. communicate with the client in a polite, professional and friendly manner
PC22. build effective but impersonal relationship with the client

PC23. ensure the appropriate language and tone are used with clients
PC24. listen actively and have a two way communication
PC25. be sensitive to the gender, cultural and social differences such as modes of
greeting, formality, etc.


PC26. understand the client expectations correctly and provide the appropriate
products and services


PC27. understand the client dissatisfaction and address or escalate their complaints
effectively
PC28. maintain a positive, sensible and cooperative manner all time
PC29. ensure to maintain a proper body language, dress code, gestures and etiquettes
towards the client


PC30. avoid interrupting the client while they talk
PC31. ensure to avoid negative questions and statements to the client
PC32. inform the client on any issues or problems before hand and also on the
developments involving them


PC33. ensure to respond back to the client immediately for their voice messages, emails, apps, etc.
PC34. develop good rapport with the client and promote other products and services
PC35. seek feedback from the client on their understanding to what was discussed
PC36. explain the terms and conditions clearly


Knowledge and Understanding (K)
A. Organizational
Context
(Knowledge of the
company /
organization and
its processes)


The individual on the job needs to know and understand:
KA1. vision, mission and values of the company
KA2. business and performance of the company
KA3. company’s policies on personnel management, effective team work at
workplace


KA4. company’s HR policies
KA5. company’s reporting structure
KA6. company’s documentation policy


KA7. company’s customer profile
KA8. occupational health and safety standards
KA9. company’s policy on business ethics and code of conduct
B. Technical


Knowledge The individual on the job needs to know and understand:
KB1. methods for effective communication with various categories of people and
the different departments in the organization


KB2. significance of team coordination and productivity targets of the organisation
KB3. how to record the job activity as required on various types of documents
KB4. how to use computer or smartphone to communicate effectively and
productively


KB5. significance of helping colleagues with specific issues and problems
KB6. importance of meeting quality and time standards as a team
KB7. how to practice effective listening and talking
KB8. effective use of voice tone and pitch for communication

KB9. how to demonstrate ethics and convey discipline to the clients
KB10. how to build effective working relationship with mutual trust and respect
within the team
KB11. importance of dealing with grievances effectively and in time
Skills (S)


A. Core Skills/
Generic Skills
Reading Skills
The user/ individual on the job needs to know and understand how to:
SA1. read job sheets, company policy documents and information displayed at the
workplace


SA2. read notes/comments from the senior
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA3. fill up documentation pertaining to job requirement
Oral Communication (Listening and Speaking skills)


The user/ individual on the job needs to know and understand how to:
SA4. interact with team members to work efficiently
SA5. communicate effectively with senior to achieve smooth workflow


SA6. communicate effectively with the clients to build a good rapport with them
SA7. use language that the client or colleague understands
SA8. use the communication systems of the company, e.g., telephone, fax, public
announcement systems


SA9. E-mail and use Internet for communicating
SA10. use of audio-visual aids to communicate complex issues
B. Professional Skills Decision Making


The user/ individual on the job needs to know and understand how to:
SB1. spot and communicate potential areas of disruptions to work process and
report the same


SB2. report to supervisor and deal with a colleague individually, depending on the
type of concern
Plan and Organize
The user/ individual on the job needs to know and understand how to:
SB3. plan communication strategy in order to avoid conflicts and work disruption
Customer Centricity


The user/ individual on the job needs to know and understand how to:
SB4. practice patient listening, careful talking and paraphrasing in order to avoid
misunderstanding
Problem Solving


The user/ individual on the job needs to know and understand how to:
SB5. coordinate with different departments and multi-task as necessary
SB6. contribute to quality of team work and achieve smooth workflow
SB7. share work load as required
SB8. delegate work in consultation with senior or as necessary instead of allowing

Analytical Thinking
The user/ individual on the job needs to know and understand how to:
SB9. resolve recurring inter-personal conflicts by clear and two-way dialogue
Critical Thinking


The user/ individual on the job needs to know and understand how to:
SB10. improve work processes by interacting with others and adopting best
practices