Rita Charitable Trust

Refrigeration and Maintenance Equipment Specialist (1 years diploma)

Refrigeration and Maintenance Equipment Specialist click here

Brief Job Description: The individual at work prepares refrigeration equipment
maintenance schedule checklist and monitors its preventive maintenance. The
person is also responsible to oversee service and repair of cold chain equipment


like condenser, compressor and evaporators, provide manpower and material
resources to maintenance technicians, train plant engineers on handling and
maintenance of refrigeration equipment.


Personal Attributes: The job requires the individual to have good eye sight, good
physical fitness, be vigilant, have ability to work in low temperature environment
for long duration and willingness to work by wearing protective gear.

Description
Core Skills/Generic
Skills


Core Skills or Generic Skills are a group of skills that are key to learning and
working in today’s world. These skills are typically needed in any work
environment. In the context of the NOS, these include communication related
skills that are applicable to most job roles.
Function


Function is an activity necessary for achieving the key purpose of the sector,
occupation, or area of work, which can be carried out by a person or a group
of persons. Functions are identified through functional analysis and form the
basis of NOS.


Job role Job role defines a unique set of functions that together form a unique
employment opportunity in an organization.
Knowledge and
Understanding


Knowledge and Understanding are statements which together specify the
technical, generic, professional and organizational specific knowledge that an
individual needs in order to perform to the required standard.
National Occupational


Standards (NOS) NOS are Occupational Standards which apply uniquely in the Indian context
Occupation Occupation is a set of job roles, which perform similar/related set of functions
in an industry.
Organisational Context


Organisational Context includes the way the organization is structured and
how it operates, including the extent of operative knowledge managers have
of their relevant areas of responsibility.
Performance Criteria Performance Criteria are statements that together specify the standard of
performance required when carrying out a task.
Qualifications
Pack(QP)


Qualifications Pack comprises the set of NOS, together with the educational,
training and other criteria required to perform a job role. A Qualifications
Pack is assigned a unique qualification pack code.
Qualifications Pack


Code
Qualifications Pack Code is a unique reference code that identifies a
qualifications pack.
Scope
Scope is the set of statements specifying the range of variables that an
individual may have to deal with in carrying out the function which have a
critical impact on the quality of performance required.
Sector


Sector is a conglomeration of different business operations having similar
businesses and interests. It may also be defined as a distinct subset of the
economy whose components share similar characteristics and interests.
Sub-Sector Sub-sector is derived from a further breakdown based on the characteristics
and interests of its components.


Sub-functions Sub-functions are sub-activities essential to fulfil the achieving the objectives
of the function.

Technical Knowledge Technical Knowledge is the specific knowledge needed to accomplish specific
designated responsibilities.
Keywords /Terms Description


NSQF National Skills Qualifications Framework
QP Qualifications Pack
OS Occupational Standards
OH&S Occupational Health and Safety
PPE Personal Protective Equipment
HR Human Resources

Plan the maintenance of refrigeration equipment
Description This OS unit is about planning and preparing maintenance schedules as per
requirements, and manage resources accordingly
Scope This unit/task covers the following:


• Prepare preventive maintenance schedule checklist for main refrigeration
equipment components
• Manage manpower resources for maintenance
• Handle supply of materials to the maintenance technicians
Range: compressor, condenser, evaporator, temperature and humidity sensor
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria


Preparing preventive
maintenance
schedule checklist


To be competent, the user/ individual must be able to:
PC1. prepare work programme and schedules for maintenance of evaporator,
condenser and compressor
PC2. prioritize maintenance as per legislative laws, organization requirements,
resources, and environment


PC3. plan electrical system maintenance at least once in five years as per the
Institute of Electrical and Electronics Engineers Code of Practice
PC4. plan to check evaporators for defrosting and coil surface for dust
accumulation


PC5. ensure to check electrical connections for corroded terminals
PC6. ensure that the maintenance plan checks oil safety and high pressure controls
of compressor units


PC7. record the schedules for preventive maintenance
PC8. plan activities so as to minimize disruption to normal working
PC9. ensure to schedule seasonal maintenance
PC10. make contingency plans for emergency situations regarding working of the
equipment


Managing manpower
resources for
maintenance


To be competent, the user/ individual must be able to:
PC11. identify resources for maintenance based on the skills required
PC12. allocate resources for each maintenance activity
PC13. make contingency plans for variations in labour availability
Handling supply of


materials to the
maintenance
technicians
To be competent, the user/ individual must be able to:
PC14. provide checklists for maintenance activities
PC15. provide information on priority and deadlines for the tasks, so that losses are
minimized


PC16. provide necessary tools, components and protective gear to carry out
maintenance activities
Knowledge and Understanding (K)

A. Organizational
Context
(Knowledge of the
company /
organization and
its processes)


The individual on the job needs to know and understand:
KA1. organizational policies and guidelines
KA2. reporting structure
KA3. communication with relevant people in the organization to take their buy-in
for maintenance schedule


KA4. organization safety and security procedures of refrigerant uage
KA5. procedures to follow during emergency maintenance issues
KA6. formats for maintenance checklists used in the organization


KA7. roles and responsibilities of labourers in the cold storage area
KA8. problems that may arise to different departments in the organization due to
maintenance activities and their solutions
B. Technical
Knowledge


The individual on the job needs to know and understand:
KB1. importance of prior planning for maintenance of refrigeration equipment
KB2. finalization requirements for maintenance


KB3. Preparation of preventive maintenance schedules and checklists
KB4. optimal temperature and humidity conditions required for various products
handled by cold chain, for example,
Marine products: -18 to -21 degrees


Fruits and vegetables: -1 to 15 degrees; 95% to 98% RH; 65% to 75% RH for
onion and garlic; 40% to 50% RH for beans, dry fruits and vegetables
Dairy: -20 to +4 degrees
Dry fruits: 4 to 10 degrees


Pharma – chemicals and vaccines: – 4 to 10 degrees
KB5. product specific hygiene requirements
KB6. extent of ethylene production by each product and sensitivity of ethylene
exposure to products


KB7. how to prioritize activities in maintenance scheduling
KB8. necessary resources for each activity
KB9. safety standards and precautions to be ensured
KB10. procedures for isolating electrical systems (wiring to the equipment) safely


KB11. bonding of electrical system to the components after repair
KB12. selection of accessories and tools required for maintenance
Skills (S)
A. Core Skills/
Generic Skills
Reading Skills


The user/individual on the job needs to know and understand how to:
SA1. read equipment manual and understand its working
SA2. read safety instructions


SA3. read legistative laws concerning equipment maintenance
SA4. read and understand equipment manufacturer’s maintenance instructions
Writing Skills


The user/individual on the job needs to know and understand how to:
SA5. prepare maintenance schedules in the format followed by the organization

Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA6. communicate to workers clearly about the requirements in maintenance
activities


SA7. communicate to other departments like operations, packing and dispatch,
quality check, admin and finance which get impacted due to equipment
maintenance activities
B. Professional Skills Decision Making


The user/individual on the job needs to know and understand how to:
SB1. decide on priorities of activities planned
SB2. consider relative costs and benefits of multiple solutions
SB3. resolve emergency situations in equipment functioning
Plan and Organize


The user/individual on the job needs to know and understand how to:
SB4. plan maintenance activities as per standard requirements and manufacturer’s
instructions


SB5. plan equipment service based on its working condition
SB6. plan resources by selecting, training, and ensuring discipline amongst them
Customer Centricity
Not Applicable
Problem Solving


The user/individual on the job needs to know and understand how to:
SB7. re-schedule tasks in case of delays or requirements by other departments in
the organization


SB8. handle allotment of tasks to workers in case of staff shortage or delays in
activities
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB9. interpret equipment diagram and information to identity which components
need maintenance


SB10. assess working condition of refrigeration equipment
SB11. plan activities to minimize effects on normal working of the organization
SB12. interpret electrical system diagrams
Critical Thinking


The user/individual on the job needs to know and understand how to:
SB13. identify faults in the refrigerant equipment working
SB14. use reasoning to identify alternative solutions
SB15. assign criticality to the equipment problem, to plan and prioritize maintenance
or repair tasks

Monitor maintenance of refrigeration equipment
Description This OS unit is about monitoring maintenance activities of refrigeration equipment to
ensure that they are completed as per the plan
Scope This unit/task covers the following:


• Ensure maintenance activities are completed as per time, budget and quality
• Ensure maintenance records are up-to-date
• Co-ordinate regularly with the workforce
Range: compressor, condenser, evaporator, temperature and humidity sensor
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria


Ensuring
maintenance
activities are
completed as per
time, budget and
quality


To be competent, the user/ individual must be able to:
PC1. inspect regularly to ensure maintenance activities are done as per quality
requirements
PC2. inspect regularly to ensure maintenance activities are completed timely
PC3. inspect regularly to ensure maintenance activities are done within the costs
planned


PC4. ensure that the quality of the products stored under refrigeration is not
harmed while equipment components are being checked
PC5. ensure that there is safe discharge of ammonia, so that excess refrigerant is
discharged safely (not inside cold room and away from work area)
PC6. ensure to keep drains in the cold area free of debris


PC7. ensure to check operations of door seals regularly
PC8. monitor the sequence of activities as per the schedule
PC9. ensure workers are using protective gear during maintenance or repair
PC10. ensure workers leave the area safe and clean after performing maintenance
activities


PC11. ensure that the equipment is calibrated correctly before use
Ensuring
maintenance records
are up-to-date
To be competent, the user/ individual must be able to:
PC12. assign a resource to maintain records of refrigeration equipment
maintenance activities regularly


PC13. conduct regular checks on maintenance log to see if it is current
PC14. instruct concerned person to update records if it is not latest
PC15. report to all concerned people in the organization in case the schedule cannot
be met
Co-ordinating
regularly with the
workforce


To be competent, the user/ individual must be able to:
PC16. carry out walk around inspection regularly to monitor activities of
subordinates
PC17. communicate with workers as often as needed to ensure maintenance
schedule is followed


PC18. allocate parallel tasks to handle different components of refrigeration
equipment like evaporator, compressor and condenser, wherever possible

PC19. observe the work efficiency of the workforce and identify training needs
wherever necessary
Knowledge and Understanding (K)
A. Organizational
Context
(Knowledge of the
company /
organization and
its processes)


The individual on the job needs to know and understand:
KA1. organizational policies and guidelines
KA2. reporting structure


KA3. organization safety and security procedures of refrigerant uage
KA4. procedures to follow during emergency maintenance issues
KA5. roles and responsibilities of labourers in the cold storage area
problems that may arise to different departments in the organization due to

maintenance activities and their solutions
B. Technical
Knowledge
The individual on the job needs to know and understand:
KB1. Recording and documenting maintenance activities and data
KB2. legal requirements involved in preparing relevant documents
KB3. optimal temperature and humidity conditions required for various products
handled by cold chain, for example,


Marine products: -18 to -21 degrees
Fruits and vegetables: -1 to 15 degrees; 95% to 98% RH; 65% to 75% RH for
onion and garlic; 40% to 50% RH for beans, dry fruits and vegetables
Dairy: -20 to +4 degrees
Dry fruits: 4 to 10 degrees


Pharma – chemicals and vaccines: – 4 to 10 degrees
KB4. product specific hygiene requirements
KB5. extent of ethylene production by each product and sensitivity of ethylene
exposure to products
KB6. checking leaks of ammonia


KB7. different types of refrigerant leak detectors, like Halide leak detector,
Electronic leak detector and soap and water test
KB8. monitoring refrigerants used
KB9. how to prioritize activities in maintenance scheduling
KB10. necessary resources for each activity


KB11. safety standards and precautions to be ensured
KB12. applications and effects of different refrigerants
KB13. methods for safe usage of refrigerants
KB14. relation between refrigeration gas pressure present and the temperature
maintained


KB15. methods for safe disposal of obsolete equipment or its components
KB16. calculation of machine productivity
KB17. calculation of expenditures, monitoring variances in the budget for meeting
financial standards
KB18. how to review maintenance activities

A. Core Skills/
Generic Skills
Reading Skills
The user/individual on the job needs to know and understand how to:
SA1. read equipment manual and understand its working


SA2. read maintenance budgeting records
SA3. read safety instructions
Writing Skills
The user/individual on the job needs to know and understand how to:
SA4. fill maintenance checklists as per completion of activities


SA5. do documentation regarding maintenance log
SA6. prepare document or report regarding finance, workforce or equipment
performance as required by the Management


Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA7. communicate to workers clearly about the requirements in maintenance
activities


SA8. communicate any delays or changes in maintenance schedule with workers
amd other concerned departments like Operations, Packing and Dispatch,
Quality Check, Admin and Finance which get impacted due to equipment
maintenance activities


SA9. communicate with workers to ensure discipline in completing maintenance
activities
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. decide how to resolve emergency situations in equipment functioning
SB2. plan routine checks to ensure maintenance schedule is on track
Plan and Organize


The user/individual on the job needs to know and understand how to:
SB3. plan equipment service based on its working condition
SB4. organize activities based on budgeting constraints
Customer Centricity


The user/individual on the job needs to know and understand how to:
SB5. enforce storage and hygiene conditions as per the products handled for the
organization or for its customers
Problem Solving


The user/individual on the job needs to know and understand how to:
SB6. re-schedule tasks in case of delays or requirements by other departments in
the organization
SB7. handle allotment of tasks to workers in case of staff shortage or delays in
activities


SB8. ability to resolve any conflicts that may arise between workers
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB9. interpret equipment diagram and information to identity which components

Monitor maintenance of refrigeration equipment

need maintenance
SB10. assess working condition of refrigeration equipment
SB11. take initiatives to improve work process in equipment maintenance by taking
feedback from the workers
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB12. identify faults in the refirgerant equipment working
SB13. assess criticality of the equipment problem, to prioritize maintenance or repair
tasks
SB14. keep track of verifiable sources for maintenance schedules and records made,

Oversee service and repair of refrigeration equipment
Description This OS unit is about overseeing service and repair needs of the refrigeration
equipment and ensuring that it is working as required
Scope This unit/task covers the following:
• Identify servicing as per refrigeration equipment manufaturer’s instructions
• Troubleshoot the refrigeration equipment used
• Record performance of refrigeration equipment
Range: compressor, condenser, evaporator, temperature and humidity sensor
Performance Criteria(PC) w.r.t. the Scope


Element Performance Criteria
Identifying servicing
as per equipment
manufaturer’s
instructions


To be competent, the user/ individual must be able to:
PC1. plan types of maintenance activities based on manufacturer’s instructions
PC2. plan the frequency of maintenance activities
PC3. consider industry level standard practices while planning maintenance
PC4. understand procedures while removing or replacing an evaporator or a
compressor


Troubleshooting the
refrigeration
equipment used
To be competent, the user/ individual must be able to:
PC5. carry out tests or checks regularly to ensure system is working as required
PC6. check for freezer insulation degradation by observing compressor duty cycle,
condensation or presence of ice


PC7. check operation of defrost system and thermostat
PC8. plan repairs limited to thermostats, electrical systems, start relays and defrost
timers as much as possible
PC9. avoid repairs to the cooling system, if they are uneconomical, and consider
replacement of components


PC10. inspect cold store ceiling panel suspension rods and also their attachments at
least once a year
PC11. check discharge pressure and suction pressure in control system and make
adjustments if necessary
PC12. ensure that service or repair activities follow hygiene procedures
PC13. trace faults in the components of refrigeration system when it arises
PC14. test the working of the equipment, after service or repair


PC15. ensure that the equipment is calibrated correctly before using
Recording
performance of
refrigeration
equipment
To be competent, the user/ individual must be able to:
PC16. maintain records of service and repair of refrigeration, electrical system,
equipment components


PC17. analyze the records to arrive at the performance of refrigerated equipment in
terms of operating efficiency, downtime and conformity to the requirements
Knowledge and Understanding (K)

A. Organizational
Context
(Knowledge of the
company /
organization and
its processes)


The user/individual on the job needs to know and understand:
KA1. organizational policies and guidelines
KA2. reporting structure
KA3. refrigerant usage with its relevant safety and security procedures
KA4. procedures to follow during emergency maintenance and repair issues


KA5. problems that may arise to different departments in the organization due to
maintenance activities and their solutions
B. Technical
Knowledge The user/individual on the job needs to know and understand:
KB1. operating priciples of refrigeration equipment used based on the product
type


KB2. working of refrigeration equipment components
KB3. industry standards or regulations related to servicing of refrigeration
equipments
KB4. how to rectify faulty equipment. Faults can include compressor failure,
improper temperature controls for the products or restricted refrigerant
KB5. checking leaks of ammonia
KB6. monitoring refrigerants used
KB7. relation between refrigeration gas pressure present and the temperature
maintained


KB8. recording maintenance activities performed so that it can help in analysis
later
KB9. type of hazards that can be encountered while performing service or repair
activities
KB10. bonding of electrical system to the components after repair
KB11. analysing performance results to recommend and implement changes
KB12. managing process for bringing in new equipment or its components
Skills (S)


A. Core Skills/
Generic Skills
Reading Skills
The user/ individual on the job needs to know and understand how to:
SA1. read and understand work related documents
SA2. read equipment manual and understand its working
SA3. read safety instructions
Writing Skills


The user/ individual on the job needs to know and understand:
SA4. filling of maintenance checklists as per completion of activities
SA5. documentation regarding maintenance log


SA6. preparation of reports for management regarding machine performance
SA7. documenting details regarding faulty components
Oral Communication (Listening and Speaking skills)

The user/ individual on the job needs to know and understand how to:
SA8. communicate to workers clearly about the requirements in maintenance
activities


SA9. communicate to other departments like Operations, Packing and Dispatch,
Quality Check, Admin and Finance which get impacted due to equipment
maintenance activities
SA10. mentor all the workers under supervision to increase operational
effectiveness


B. Professional Skills Decision Making
The user/ individual on the job needs to know and understand how to:
SB1. consider relative costs and benefits of repair and replacement of a
refrigeration equipment component


SB2. resolve emergency situations in equipment functioning
SB3. decide between repair or replacement of equipment or its components
Plan and Organize
The user/ individual on the job needs to know and understand how to:
SB4. plan maintenance activities as per standard requirements and manufacturer’s
instructions


SB5. plan equipment service based on its working condition
Customer Centricity
The user/ individual on the job needs to know and understand how to:
SB6. enforce storage and hygiene conditions as per the products handled for the
organization or for its customers
Problem Solving


The user/ individual on the job needs to know and understand how to:
SB7. re-schedule tasks in case of delays or requirements by other departments in
the organization
SB8. resolve problems in equipment’s working by deciding appropriate repair
needs
Analytical Thinking


The user/ individual on the job needs to know and understand how to:
SB9. interpret equipment diagram and information to identity which components
need maintenance
SB10. assess working condition of refrigeration equipment
SB11. evaluate reliability of the refrigeration equipment
Critical Thinking


The user/ individual on the job needs to know and understand how to:
SB12. identify faults in the refrigerant equipment working
SB13. assess criticality of the equipment problem, to prioritize maintenance or
repair tasks

Undertake training for plant engineers
Description This OS unit is about undertaking training activities for plant engineers.
Scope This unit/task covers the following:
• Train on handling refrigerant fluids safely
• Train on maintenance of refrigeration equipment (for plant engineers as well as
reefer vehicle operators)


Range: compressor, condenser, evaporator, temperature and humidity sensor
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria
Training on handling
refrigerant fluids
safely


To be competent, the user/ individual must be able to:
PC1. train plant engineers to follow safety procedures while handling refrigerants
PC2. provide information on hazardous effects of refrigerants to the environment
PC3. train them to ensure refrigerant leaks do not enter work areas or closed room
Training on


maintenance of
refrigeration
equipment (for plant
engineers as well as
reefer vehicle
operators)


To be competent, the user/ individual must be able to:
PC4. train plant engineers on complying with procedures and practices to maintain
refrigeration equipment
PC5. teach them procedures while removing or replacing an evaporator, condenser
or compressor


PC6. provide maintenance history details of the refrigeration equipment, to help in
familiarizing with the routine requirements
PC7. sensitize plant engineers on energy consumption of refrigeration equipment
PC8. provide information on dismantling refrigeration components to trace faults


PC9. train plant engineers to inspect the components in need of repair or service
PC10. teach plant engineers to reinstate components into the refrigeration
equipment
PC11. train plant engineers to understand control circuit diagrams of the refrigeration
system


PC12. train plant engineers on usage of appropriate tools and techniques while
handling repairs of evaporators, consenders or compressors
PC13. train plant engineers on undertaking numerical calculations or data entry
mechanisms required for the activities


PC14. train them on emergency responses in case of malfunctioning of refrigeration
equipment as a whole or its components like evaporator, condenser or
compressor


Knowledge and Understanding (K)

A. Organizational
Context
(Knowledge of the
company /
organization and
its processes)


KA1. organizational policies and guidelines
KA2. reporting structure
KA3. organization safety and security procedures of refrigerant usage
KA4. procedures to follow during emergency maintenance issues
KA5. roles and responsibilities of labourers in the cold storage area


KA6. knowledge of transport department procedures
KA7. understand procedures for safe transport and disposal of waste materials
after maintenance


KA8. costs and energy consumption of refrigeration equipment used in the
organization
B. Technical
Knowledge
The user/individual on the job needs to know and understand:
KB1. operating principles of refrigeration equipment used based on the product
type


KB2. working of refrigeration equipment components
KB3. mechanics and hydraulics
KB4. techniques to dismantle equipment and analyse defects
KB5. recording maintenance activities performed so that it can help in analysis
later


KB6. type of hazards that can be encountered while performing maintenance
activities
KB7. optimal temperature and humidity conditions required for various products
handled by cold chain, for example,
Marine products: -18 to -21 degrees


Fruits and vegetables: -1 to 15 degrees; 95% to 98% RH; 65% to 75% RH for
onion and garlic; 40% to 50% RH for beans, dry fruits and vegetables
Dairy: -20 to +4 degrees
Dry fruits: 4 to 10 degrees


Pharma – chemicals and vaccines: – 4 to 10 degrees
KB8. product specific hygiene requirements
KB9. extent of ethylene production by each product and sensitivity of ethylene
exposure to products


KB10. relation between refrigeration gas pressure present and the temperature
maintained
KB11. activities involved in loading and unloading from reefer vehicles
KB12. importance of maintaining temperatures for products in reefer vehicles even
after docking


KB13. monitoring temperature and humidity conditions inside reefer vehicles during
driving
KB14. different types of refrigerant leak detectors, like Halide leak detector,
Electronic leak detector and soap and water test

KB15. hygiene requirements to ensure one product does not affect another product
in terms of smell, or ethylene emission
Skills (S)
A. Core Skills/
Generic Skills
Reading Skills


The user/ individual on the job needs to know and understand how to:
SA1. read technical documents regarding refrigeration equipment and update job
role knowledge
SA2. read equipment manual and understand its working
SA3. read safety instructions
Writing Skills


The user/ individual on the job needs to know and understand:
SA4. filling of maintenance checklists as per completion of activities
SA5. documentation regarding maintenance log
SA6. documenting details regarding faulty components


Oral Communication (Listening and Speaking skills)
The user/ individual on the job needs to know and understand how to:
SA7. communicate to trainees clearly about the requirements in maintenance
activities


SA8. communicate clearly the expectations from the plant engineer’s job role
SA9. communicate technical knowledge regarding equipment functioning
SA10. listen and understand all queries or doubts the trainees have during the
training


B. Professional Skills Decision Making
The user/ individual on the job needs to know and understand how to:
SB1. decide training modules combined with practical exposure
SB2. resolve emergency situations in equipment functioning
Plan and Organize


The user/ individual on the job needs to know and understand how to:
SB3. plan training activities
SB4. organize practical learning techniques
SB5. plan to train plant engineers all maintenance activities as per standard
requirements and equipment manufacturer’s instructions
Customer Centricity


Not Applicable
Problem Solving
The user/ individual on the job needs to know and understand how to:
SB6. help solve all queries or difficulties faced by trainees
SB7. re-schedule tasks in case of delays or requirements by other departments in
the organization


SB8. handle allotment of tasks to workers in case of staff shortage or delays in
activities

Analytical Thinking
The user/ individual on the job needs to know and understand how to:
SB9. interpret equipment diagram and information to identity which components
need maintenance


SB10. assess working condition of refrigeration equipment
SB11. plan activities to minimize effects on normal working of the organization
Critical Thinking
The user/ individual on the job needs to know and understand how to:


SB12. identify faults in the refrigerant equipment working
SB13. plan training modules as per the criticality of the maintenance activities and
experience of the plant engineer

Maintain food and personnel safety, health and hygiene in cold storage plant
Description This OS unit is about complying with safety, health and hygiene at the workplace to
have a hazard-free environment and avoid downtime
Scope This unit/task covers the following:


• Take precautionary measures to avoid work hazards
• Follow standard health, safety and hygiene procedures
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria
Taking precautionary
measures to avoid
work hazards


To be competent, the user/ individual must be able to:
PC1. assess the various health, safety and environmental hazards in the cold storage
PC2. take necessary steps to eliminate or minimize the hazards


PC3. analyze the causes of accidents at the workplace
PC4. take preventive measures to avoid risk of cold burns and other injury due to
contact with hot surfaces, gas, fire, hot fluids/ liquids, etc.


PC5. ensure the employees have access to first aid kit when needed
PC6. ensure to use personal protective equipment and safety gear such as gloves,
jacket, footwear etc. for loading and unloading material in cold rooms to
protect themselves from hypothermia, frostbite etc


PC7. ensure to display safety signs at places where necessary for people to be
cautious
PC8. use rubber mats in the places where floors are constantly wet
PC9. ensure electrical precautions such as insulated clothing, adequate equipment
insulation, dry work area, switch off the power supply when not required, etc


PC10. display emergency exit plan at prominent places and have emergency assembly
area earmarked as a grid for easy counting of on duty associates and workers.
PC11. unplug the control panel, compressor, condensor etc before performing
maintenance
PC12. report to the superior on any problems and hazards identified
PC13. install fire alarms (electrical/manual) in cold store/deep freeze and keep other
safety devices like hammer/mallet in the storage area
Following standard


health, safety and
hygiene procedures
To be competent, the user/individual must be able to:
PC14. maintain appropriate ventilation in the cold rooms to avoid unacceptable
accumulation of heat, condensation or odours


PC15. check and review the cold storage areas frequently
PC16. stack items in an organized way and use safe lifting techniques to reduce risk
of injuries from handling procedures at the storage areas
PC17. ensure no sign of pest infestation and install rodent traps, fly glues and
insectocutors wherever needed


PC18. follow hygiene & sanitation standards of Government bodies like FSSAI, APEDA
and /or EIA or importing countries like FAO, EU standards after PC 20

PC19. use effective loading and unloading systems
PC20. proper stock rotation (First in First out) to be practised
PC21. segregate damaged/ non-conforming products from other products to
designate area for appropriate disposition


PC22. fumigate containers depending upon product and contamination or as per
customers’ requirement
PC23. avoid smoking, spitting, eating etc near food storage area
PC24. ensure reefers are covered, clean, free from pest infestation & other
contaminants
PC25. dispose cold storage plant waste in the designated areas safely as per
company’s policies and rules
PC26. ensure to be safe while handling machines(generator, compressor, condensor
etc), gas (ammonia) and chemicals(ethylene, refrigerants etc)


PC27. keep the floors free from oil, water and grease to avoid slippery surface
PC28. cut nails regularly and avoid applying nail paint. Avoid wearing bangles, rings,
and chains in cold storage
PC29. wash hands with soap solution and dry under a dryer as they enter for duty or
after using wash room


PC30. periodic examination of protective devices, pressure vessels and pipelines, and
parts of pipework by a competent person to prevent defect that may give rise
to danger


PC31. ensure workers suffering from abscess, boils etc should be relieved from food
handling
PC32. develop personal hygiene habits like brushing teeth, taking shower everybody,
wearing clean and tidy clothes after ironing etc


Knowledge and Understanding (K)
A. Organizational
Context
(Knowledge of the
company /
organization and
its processes)


The individual on the job needs to know and understand:
KA1. company’s HR policies on personnel management
KA2. company’s reporting structure
KA3. occupational health and safety standards
KA4. cold storageplant inspection checklist


KA5. company’s sanitary standard operating procedures
KA6. procedures to follow during emergency maintenance issues
KA7. technical standards for design and construction of cold storages: Bureau of
Indian standards(BIS), International standard(ISO) etc
B. Technical
Knowledge


The individual on the job needs to know and understand:
KB1. the purpose and usage of protective gears such as gloves , jackets etc. while
working


KB2. use of first aid at workplace
KB3. cold storage order 1980
KB4. food safety and standards act 2006
KB5. reporting procedure or heirarchy for signs of damage and potential hazards

KB6. methods to minimize accidental risks
KB7. safe storage and handling of chemicals like refrigerants, ammonia, ethylene
etc


KB8. loading and unloading systems
KB9. standard operating procedure for safety drills and equipment maintenance
KB10. operation of machines: compressor, condensor, evaporator etc


KB11. emergency procedures to be followed in case of an mishap such as fire,
accidents, etc. and communication of safety instructions to subordinate
staff


KB12. emergency responses in case of malfunctioning of refrigeration equipment as
a whole or its components like evaporator, condenser or compressor
KB13. solid, liquid and gaseous waste disposal, treatment norms and equipment
KB14. necessary action to be taken for the hazards identified
KB15. knowledge of Quality systems like BRC, FSSAI, ISO, FSSC, HACCP etc
Skills (S)


A. Core Skills/
Generic Skills
Reading Skills
The user/individual on the job needs to know and understand how to:
SA1. read and interpret the relevant organisation policies, procedures and


diagrams that identify health, safety and safe environmental practices.
SA2. read job sheets, company policy documents and information displayed at the
workplace for health, safety and environment.
SA3. read notes/comments from the senior
Writing Skills


The user/individual on the job needs to know and understand how to:
SA4. fill up documentation related to health, safety and environmental standards,
if required
Oral Communication (Listening and Speaking skills)


The user/individual on the job needs to know and understand how to:
SA5. verbally report health, safety and environmental hazards and poor
organisation practice.
SA6. communicate to the supervisor about the work health, safety and
environmental issues


SA7. receive instructions from supervisor on minimizing the risks
SA8. communicate with co-workers about the precautions to be taken for hazards
free work


B. Professional Skills Decision Making

The user/individual on the job needs to know and understand how to:
SB1. take preventive measures for the identified hazards
SB2. select appropriate hand tools and personal protection equipment
SB3. identify first aid needs in case of an injury
Plan and Organize


The user/individual on the job needs to know and understand how to:
SB4. formalize and display evacuation plan at strategic locations

Customer Centricity
The user/ individual on the job needs to know and understand how to:
SB5. ensure targeted product delivery by practicing stipulated standards of
occupational health safety and environmental measures
Problem Solving


The user/individual on the job needs to know and understand how to:
SB6. take care of personal and equipment protection
SB7. identify the hazards and suggest possible solutions
Analytical Thinking


The user/individual on the job needs to know and understand how to:
SB8. use safety equipment such as fire extinguisher during fire accidents
SB9. store tools in a safe way
SB10. analyse the seriousness of the hazards


Critical Thinking
The user/individual on the job needs to know and understand how to:
SB11. evolve smooth workflow by avoiding hazards at workplace
SB12. evaluate and apply the possible solutions for the hazards, as necessary

Communicate effectively with colleagues and clients
Description This OS unit is about coordinating and communicating effectively with seniors,
colleagues and clients to achieve a smooth workflow


Scope This unit/task covers the following:
• Interact with seniors
• Communicate with colleagues
• Communicate effectively with clients


Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria
Interacting with
seniors
To be competent, the user/ individual must be able to:
PC1. understand the work output requirements, targets, performance indicators and
incentives


PC2. deliver quality work on time and report any anticipated reasons for delays
PC3. escalate unresolved problems or complaints to the relevant superior
PC4. communicate project progress proactively to the superior
PC5. receive feedback on work standards


PC6. document the completed work schedule and handover to the superior
Communicating with
colleagues
To be competent, the user/ individual must be able to:
PC7. exhibit trust, support and respect to all the colleagues in the workplace
PC8. aim to achieve hassle free cold chain operation


PC9. help and assist colleagues with information and knowledge
PC10. seek assistance from the colleagues when required
PC11. identify the potential and existing conflicts with the colleagues and resolve
PC12. pass on essential information to other colleagues on timely basis


PC13. maintain the etiquette, use polite language, demonstrate responsible and
disciplined behaviors to the colleagues
PC14. interact with colleagues from different departments: ripening chamber, cold
storage, transport, packhouse etc to effectively carry out the work among the
team and understand the nature of their work


PC15. put team over individual goals and multi task or share work where necessary
supporting the colleagues
PC16. highlight any errors of colleagues, help to rectify and ensure quality output
PC17. work with cooperation, coordination, communication and collaboration, with
shared goals and supporting each others performance
Communicating


effectively with
clients
To be competent, the user/ individual must be able to:
PC18. ask relevant questions to the client and identify their needs
PC19. possess strong knowledge on market and cold chain operation
PC20. brief the client clearly on potential costs and challenges involved in the cold
chain industry


PC21. communicate with the client in a polite, professional and friendly manner
PC22. build effective but impersonal relationship with the client

PC23. ensure the appropriate language and tone are used with clients
PC24. listen actively and have a two way communication
PC25. be sensitive to the gender, cultural and social differences such as modes of
greeting, formality, etc.


PC26. understand the client expectations correctly and provide the appropriate
products and services
PC27. understand the client dissatisfaction and address or escalate their complaints
effectively


PC28. maintain a positive, sensible and cooperative manner all time
PC29. ensure to maintain a proper body language, dress code, gestures and etiquettes
towards the client
PC30. avoid interrupting the client while they talk
PC31. ensure to avoid negative questions and statements to the client
PC32. inform the client on any issues or problems before hand and also on the
developments involving them


PC33. ensure to respond back to the client immediately for their voice messages, emails, apps, etc.
PC34. develop good rapport with the client and promote other products and services
PC35. seek feedback from the client on their understanding to what was discussed
PC36. explain the terms and conditions clearly
Knowledge and Understanding (K)
A. Organizational


Context
(Knowledge of the
company /
organization and
its processes)
The individual on the job needs to know and understand:
KA1. vision, mission and values of the company


KA2. business and performance of the company
KA3. company’s policies on personnel management, effective team work at
workplace


KA4. company’s HR policies
KA5. company’s reporting structure
KA6. company’s documentation policy
KA7. company’s customer profile


KA8. occupational health and safety standards
KA9. company’s policy on business ethics and code of conduct
B. Technical
Knowledge The individual on the job needs to know and understand:
KB1. methods for effective communication with various categories of people and
the different departments in the organization


KB2. significance of team coordination and productivity targets of the organisation
KB3. how to record the job activity as required on various types of documents
KB4. how to use computer or smartphone to communicate effectively and
productively


KB5. significance of helping colleagues with specific issues and problems
KB6. importance of meeting quality and time standards as a team
KB7. how to practice effective listening and talking
KB8. effective use of voice tone and pitch for communication

KB9. how to demonstrate ethics and convey discipline to the clients
KB10. how to build effective working relationship with mutual trust and respect
within the team
KB11. importance of dealing with grievances effectively and in time


Skills (S)
A. Core Skills/
Generic Skills
Reading Skills
The user/ individual on the job needs to know and understand how to:
SA1. read job sheets, company policy documents and information displayed at the
workplace


SA2. read notes/comments from the senior
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA3. fill up documentation pertaining to job requirement
Oral Communication (Listening and Speaking skills)


The user/ individual on the job needs to know and understand how to:
SA4. interact with team members to work efficiently
SA5. communicate effectively with senior to achieve smooth workflow
SA6. communicate effectively with the clients to build a good rapport with them
SA7. use language that the client or colleague understands


SA8. use the communication systems of the company, e.g., telephone, fax, public
announcement systems
SA9. E-mail and use Internet for communicating
SA10. use of audio-visual aids to communicate complex issues
B. Professional Skills Decision Making


The user/ individual on the job needs to know and understand how to:
SB1. spot and communicate potential areas of disruptions to work process and
report the same
SB2. report to supervisor and deal with a colleague individually, depending on the
type of concern
Plan and Organize


The user/ individual on the job needs to know and understand how to:
SB3. plan communication strategy in order to avoid conflicts and work disruption
Customer Centricity
The user/ individual on the job needs to know and understand how to:
SB4. practice patient listening, careful talking and paraphrasing in order to avoid
misunderstanding


Problem Solving
The user/ individual on the job needs to know and understand how to:
SB5. coordinate with different departments and multi-task as necessary


SB6. contribute to quality of team work and achieve smooth workflow
SB7. share work load as required
SB8. delegate work in consultation with senior or as necessary instead of allowing

work to pile up
Analytical Thinking
The user/ individual on the job needs to know and understand how to:
SB9. resolve recurring inter-personal conflicts by clear and two-way dialogue
Critical Thinking


The user/ individual on the job needs to know and understand how to:
SB10. improve work processes by interacting with others and adopting best
practices