Free Airport Unit Load Device Staff Course(6months)

Airport Unit Load Device Staff:

Flight Attendant Uniforms Around the World

Brief Job Description of Airport Unit Load Device Staff: Airport Unit Load Device (ULD) Staff expedites and routes movement of incoming and outgoing cargo and freight shipment in and around the airport premises. He will also maintain and control stock availability of ULD’s for airline network stations to move cargo and baggage in a safe cost effective manner.

Personal Attributes: key attributes for Airport Unit Load Device (ULD) Staff would include good communication skills, excellent written communication skills and good interpersonal skills with a keen eye for details.

Safety and security procedures:

Comprehending the safety and security procedures of Airport Unit Load Device Staff:

PC1. comply with the organisation’s safety and security policies and procedures

PC2. comply with the regulatory guidelines on safe conduct of operations and maintenance of conditions to thwart any acts of unlawful interference

PC3. report any identified breaches of safety, and security policies and procedures to the designated person

PC4. coordinate with other resources at the workplace (within and outside the organisation) to achieve safe and secure environment

PC5. identify and mitigate any safety and security hazards like illness, accidents, fires or acts of unlawful interference if it falls within the limits of individual’s authority

PC6. report any hazards outside the individual’s authority to the relevant person in line with organisational procedures and regulatory guidelines

PC7. follow organisation’s emergency procedures for accidents, fires or acts of unlawful interference

PC8. identify and recommend opportunities for improving health, safety, and security to the designated person

PC9. ensure all health and safety records are updated and procedures well defined.

Organisational

Context

KA1. hazard identification and risk management as defined within the organisational policy and procedures

KA2. legislative requirements and organisation’s procedures for maintenance of safety and security standards and individual’s role and responsibilities in relation to this

KA3. how and when to report hazards

KA4. the limits of responsibility for dealing with hazards

KA5. the organisation’s emergency procedures for different emergency situations and the importance of following these

KA6. the importance of maintaining high standards of safety and security

KA7. implications that any non-compliance with safety and security may have on individuals and the organisation.

Technical

Knowledge of Airport Unit Load Device Staff

KB1. different types of breaches of safety and security and how and when to report these

KB2. evacuation procedures for workers and passengers

KB3. how to summon medical assistance and the emergency services, where necessary

KB4. how to use the health, safety and accident reporting procedures and the importance of these KB5. regulatory guidelines on dealing with safety and security emergencies.

Core Skills/ Generic Skills

Writing Skills
The user/ individual on the job needs to know and understand how to: SA1. complete accurate, well written report in English language detailing the situations of emergency with attention to detail.

Reading Skills
The user/individual on the job needs to know and understand how to:
SA2. read instructions, guidelines/procedures/rules
   

Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA3. listen to and orally communicate information with all concerned
 

Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make decisions on a suitable course of action or response if permitted by the authority matrix
 
Plan and Organise
The user/individual on the job needs to know and understand:
SB2. monitor efficient functioning of all activities
SB3. plan and organise work to achieve targets and deadlines
 
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB4. communicate with customers in a courteous manner
SB5. maintain effective relationship with the customers
 
Problem Solving
The user/individual on the job needs to know and understand how to:
SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management
SB7. identify and correct errors
 
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. analyses best possible solutions (cost, time, effort, etc.) suited for operations
 
 
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB9. concentrate on task at hand and complete it without errors
SB10. apply balanced judgments to different situations
 
 
IATA - What is Aircraft ULD in Air Transport?




Perform air cargo tracking and Unit Load Device (ULD) checks
 
Performance Criteria of Airport Unit Load Device Staff
 
Track cargo and perform ULD checks
 
PC1. attend to cargo irregularities by sending tracing telexes to overseas stations, monitoring their replies and taking corrective action to resolve such cases
PC2. keep records of cargo mishandling
PC3. answer queries from shippers and conignees regarding their mishandled shipments
PC4. reply to telexes from overseas station on damaged cargo
PC5. retrieve documents and prepare duplicate copies to facilitate claims
PC6. keep records of damaged cargo via the computer system
PC7. perform the ULD inventory check for all airlines clients on a weekly basis and tally with the airline ULD record
PC8. ensure that ULDs are stored in their designated areas
PC9. perform daily cargo inventory check in all areas of the warehouse and tally with system inventory record
PC10. maintain documents such as service reports, acceptance forms and BOE copies for the defined period of time
 
Knowledge and Understanding
 
 
Organisational
 
Context
 
KA1. procedures and policies of organisation relevant to his/her work
KA2. fill forms related to transportation of cargo and mail by air
KA3. policies and procedures for handling sensitive cargo
KA4. appropriate reporting processes
 
Technical
Knowledge of Airport Unit Load Device Staff
 
KB1. procedure for accepting cargo and the requisite documents for different types of cargo example dangerous goods
KB2. how to identify hidden dangerous goods
KB3. information contained on cargo airway bills
KB4. approved airport codes
KB5. types of loading devices like ULDs, pallets, tro lleys
 
KB6. how to use the loading equipment in safe manner and the complementary safe manual handling procedures
KB7. the consequences of inappropriate handling of cargo
KB8. protection available for loads in different weather conditions
KB9. appropriate reporting processes as per regulatory guidelines
 
 
Core Skills/ Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. fill any forms related to passenger screening
 
Reading Skills
The user/individual on the job needs to know and understand how to:
SA2. interpret the screening messages
SA3. read the schedule and plan for cargo movement
SA4. read and understand the instructions and conditions during cargo movement
SA5. read and interpret guidelines with regards to dangerous goods by air
SA6. share best practices with peers and juniors
 
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA7. communicate clearly with supervisor and peers
SA8. regularly communicate with all employees in the chain of activities to ensure activities are running smoothly
SA9. share best practices with peers and juniors
 
 
 
Professional Skills of Airport Unit Load Device Staff
 
Decision Making
 
The user/individual on the job needs to know and understand how to:
SB1. decide if the cargo and mail are fit for acceptance and transportation by air
 
 
Plan and Organise
PowerPoint プレゼンテーション 
The user/individual on the job needs to know and understand:
SB3. monitor smooth functioning of all activities
SB4. prioritise and execute tasks in within the schedule time limits
 
 
Customer Centricity
 
The user/individual on the job needs to know and understand:
SB5. communicate with customers with etiquettes and share all relevant information
SB6. maintain effective relationship with the customers
 
 
Problem Solving:
 
The user/individual on the job need to know and understand:
SB7. identify trends/ common causes for errors and suggest possible solutions to the supervisor/ management
SB8. to identify and correct errors
 
 
Analytical Skills
 
The user/individual on the job needs to know and understand how to:
 
SB9. analyse on best possible solution (cost, time, effort, etc) suited for customer requirement
 
 
Critical Thinking Skills
 
The user/individual on the job needs to know and understand how to:
SB10. concentrate on task at hand and complete it without errors
 
 


Airport Unit Load Device (ULD) Staff
 




Operate a vehicle airside


Prepare the vehicle for airside use
 
PC1. ensure that airside driving authorization/ license is appropriate to the vehicle
PC2. confirm that the vehicle is lit and marked according to airside driving requirements
PC3. complete docum ents relating to using the vehicle in line with the organisation procedures
 
Manoeuvre the vehicle airside
 
PC4. manoeuvre the vehicle in a controlled manner in all conditions
PC5. park the vehicle safely in appropriate areas in line with organisation procedures
PC6. follow airside signage/ markings
PC7. ensure that priority is given to moving aircraft at all times
PC8. maintain a safe distance between the vehicle and aircraft at all time as defined by regulatory guidelines
PC9. ensure that all doors and shutters (where relevant) are closed while driving the vehicle
PC10. reverse the vehicle according to organisational and regulatory guidelines
PC11. ensure constant vigilance when driving
 
Maintain procedures and practices of Airport Unit Load Device Staff
 
PC12. wear appropriate Personal Protective Equipment (PPE) while driving
PC13. secure vehicle loads in line with the organisation procedures
PC14. ensure carriage of an airside driving pass or license in line with the organisation procedures and regulatory guidelines
PC15. take appropriate remedial action when foreign object debris (FOD) or spillage is seen on the airfield
 PC16. report dangerous or unsafe practices to appropriate authority
PC17. dispose all waste products in line with the organisation procedures and regulatory guidelines
PC18. provide unhindered access for emergency services at all times
 
Comply with airside accident, hazard and emergency procedures
 
PC19. report all airside accidents and emergencies in line with organisation procedures and regulatory guidelines
PC20. respond to airside accidents and emergencies in line with organisation procedures and regulatory guidelines
 
Knowledge and Understanding
 
 
Organisational Context
KA1. organisation safety policy and procedures; basic compliance to technical requirements and standards; safety and hazards
KA2. organisation structure
KA3. escalation procedure
 
Technical Knowledge
KB1. organisation and regulatory procedures as they may apply to airside traffic
KB2. airside safety instruction
KB3. airside safety areas (roads, manoeuvring areas, stands) in relation to license categories
KB4. airside signs and markings
KB5. aircraft crossing points
KB6. airport and stand layout
KB7. speed limits
KB8. airside parking regulations
KB9. regulations concerning reversing
KB10. low visibility notification and operating procedures
KB11. the effect that poor weather conditions including snow and ice, high winds, rain/surface water, lightning and heat on driving airside
 
Core Skills/ Generic Skills
 
Writing Skills
 
 
The user/ individual on the job needs to know and understand how to:
SA1. complete documents related to use of vehicle
 
 
 
Reading Skills
 
 
The user/individual on the job needs to know and understand how to:
SA2. interpret airport and stand layout
SA3. read airside safety instructions
SA4. read airside parking regulations
 
 
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA5. communicate clearly with supervisors and peers
SA6. regularly communicate with all employees in the chain of activities to ensure efficient operations
SA7. share best practices with peers and juniors
 



 
Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to:
SB1. understand types of faults occurring and how to deal with it
 
Plan and Organise
The user/individual on the job needs to know and understand how to:
SB2. monitor efficient functioning of all activities
SB3. prioritise and execute tasks in within the scheduled time limits
 
P roblem Solving
The user/individual on the job needs to know and understand how to:
SB4. identify trends/common causes for errors and suggest possible solutions to the supervisor / management
SB5. identify and correct errors
 
Analytical Skills
The user/individual on the job needs to know and understand how to:
SB6. take the most appropriate remedial action when hazards are identified on the airfield
 
Critical Thinking Skills
The user/individual on the job needs to know and understand how to:
SB7. concentrate on the task at hand and complete it without errors
 
 



Airport Unit Load Device (ULD) Staff



Work Effectively in a Team         
 
Performance Criteria
 
Support the work team
PC1. display courteous and helpful behaviour at all times.
PC2. take opportunities to enhance the level of assistance offered to colleagues.
PC3. meet all reasonable requests for assistance within acceptable workplace timeframes.
PC4. complete allocated tasks as required. PC5. seek assistance when difficulties arise.
PC6. use questioning techniques to clarify instructions or responsibilities.
PC7. identify and display a non discriminatory attitude in all contacts with customers and other staff members.
 
Maintain personal presentation

 
Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make decisions on a suitable course of action or response if permitted by the authority matrix
 
Plan and Organise
The user/individual on the job needs to know and understand:
SB2. monitor efficient functioning of all activities
SB3. plan and organise work to achieve targets and deadlines
 
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB4. communicate with customers in a courteous manner
SB5. maintain effective relationship with the customers
 
Problem Solving
The user/individual on the job needs to know and understand how to:
SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management
SB7. identify and correct errors
 
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. analyses best possible solutions (cost, time, effort, etc.) suited for operations
 
 
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB9. concentrate on task at hand and complete it without errors
SB10. apply balanced judgments to different situations
 
 
Perform air cargo tracking and Unit Load Device (ULD) checks
 
Performance Criteria
 
Track cargo and perform ULD checks
 
PC1. attend to cargo irregularities by sending tracing telexes to overseas stations, monitoring their replies and taking corrective action to resolve such cases
PC2. keep records of cargo mishandling
PC3. answer queries from shippers and conignees regarding their mishand led shipments
PC4. reply to telexes from overseas station on damaged cargo
PC5. retrieve documents and prepare duplicate copies to facilitate claims
PC6. keep records of damaged cargo via the computer system
PC7. perform the ULD inventory check for all airlines clients on a weekly basis and tally with the airline ULD record
PC8. ensure that ULDs are stored in their designated areas
PC9. perform daily cargo inventory check in all areas of the warehouse and tally with system inventory record
PC10. maintain documents such as service reports, acceptance forms and BOE copies for the defined period of time
 
Knowledge and Understanding
 
 
Organisational
 
Context
 
KA1. procedures and policies of organisation relevant to his/her work
KA2. fill forms related to transportation of cargo and mail by air
KA3. policies and procedures for handling sensitive cargo
KA4. appropriate reporting processes
 
Technical
Knowledge
 
KB1. procedure for accepting cargo and the requisite documents for different types of cargo example dangerous goods
KB2. how to identify hidden dangerous goods
KB3. information contained on cargo airway bills
KB4. approved airport codes
KB5. types of loading devices like ULDs, pallets, trolleys
 
KB6. how to use the loading equipment in safe manner and the complementary safe manual handling procedures
KB7. the consequences of inappropriate handling of cargo
KB8. protection available for loads in different weather conditions
KB9. appropriate reporting processes as per regulatory guidelines
 
 
Core Skills/ Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. fill any forms related to passenger screening
 
Reading Skills
The user/individual on the job needs to know and understand how to:
SA2. interpret the screening messages
SA3. read the schedule and plan for cargo movement
SA4. read and understand the instructions and conditions during cargo movement
SA5. read and interpret guidelines with regards to dangerous goods by air
SA6. share best practices with peers and juniors
 
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA7. communicate clearly with supervisor and peers
SA8. regularly communicate with all employees in the chain of activities to ensure activities are running smoothly
SA9. share best practices with peers and juniors
 
 
 
Professional Skills
 
Decision Making
 
The user/individual on the job needs to know and understand how to:
SB1. decide if the cargo and mail are fit for acceptance and transportation by air
 
 
Plan and Organise
 
The user/individual on the job needs to know and understand:
SB3. monitor smooth functioning of all activities
SB4. prioritise and execute tasks in within the schedule time limits
 
 
Customer Centricity
 
The user/individual on the job needs to know and understand:
SB5. communicate with customers with etiquettes and share all relevant information
SB6. maintain effective relationship with the customers
 
 
Problem Solving:
 
The user/individual on the job need to know and understand:
SB7. identify trends/ common causes for errors and suggest possible solutions to the supervisor/ management
SB8. to identify and correct errors
 
 
Analytical Skills
 
The user/individual on the job needs to know and understand how to:
 
SB9. analyse on best possible solution (cost, time, effort, etc) suited for customer requirement
 
 
Critical Thinking Skills
 
The user/individual on the job needs to know an d understand how to:
SB10. concentrate on task at hand and complete it without errors
 
 
ULDs: The backbone of the supply chain - IAG Cargo Magazine


 
Operate a vehicle airside
Performance Criteria
 
Prepare the vehicle for airside use
 
PC1. ensure that airside driving authorization/ license is appropriate to the vehicle
PC2. confirm that the vehicle is lit and marked according to airside driving requirements
PC3. complete documents relating to using the vehicle in line with the organisation procedures
 
Manoeuvre the vehicle airside
 
PC4. manoeuvre the vehicle in a controlled manner in all conditions
PC5. park the vehicle safely in appropriate areas in line with organisation procedures
PC6. follow airside signage/ markings
PC7. ensure that priority is given to moving aircraft at all times
PC8. maintain a safe distance between the vehicle and aircraft at all time as defined by regulatory guidelines
PC9. ensure that all doors and shutters (where relevant) are closed while driving the vehicle
PC10. reverse the vehicle according to organisational and regulatory guidelines
PC11. ensure constant vigilance when driving
 
Maintain procedures and practices
 
PC12. wear appropriate Personal Protective Equipment (PPE) while driving
PC13. secure vehicle loads in line with the organisation procedures
PC14. ensure carriage of an airside driving pass or license in line with the organisation procedures and regulatory guidelines
PC15. take appropriate remedial action when foreign object debris (FOD) or spillage is seen on the airfield
 
PC16. report dangerous or unsafe practices to appropriate authority
PC17. dispose all waste products in line with the organisation procedures and regulatory guidelines
PC18. provide unhindered access for emergency services at all times
 
Comply with airside accident, hazard and emergency procedures
 
PC19. report all airside accidents and emergencies in line with organisation procedures and regulatory guidelines
PC20. respond to airside accidents and emergencies in line with organisation procedures and regulatory guidelines
 
Knowledge and Understanding
 
 
Organisational Context
KA1. organisation safety policy and procedures; basic compliance to technical requirements and standards; safety and hazards
KA2. organisation structure
KA3. escalation procedure
 
Technical Knowledge
KB1. organisation and regulatory procedures as they may apply to airside traffic
KB2. airside safety instruction
KB3. airside safety areas (roads, manoeuvring areas, stands) in relation to license categories
KB4. airside signs and markings
KB5. aircraft crossing points
KB6. airport and stand layout
KB7. speed limits
KB8. airside parking regulations
KB9. regulations concerning reversing
KB10. low visibility notification and operating procedures
KB11. the effect that poor weather conditions including snow and ice, high winds, rain/surface water, lightning and heat on driving airside
 
Core Skills/ Generic Skills
 
Writing Skills
 
 
The user/ individual on the job needs to know and understand how to:
SA1. complete documents related to use of vehicle
 
 
 
Reading Skills
 
 
The user/individual on the job needs to know and understand how to:
SA2. interpret airport and stand layout< br>SA3. read airside safety instructions
SA4. read airside parking regulations
 
 
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA5. communicate clearly with supervisors and peers
SA6. regularly communicate with all employees in the chain of activities to ensure efficient operations
SA7. share best practices with peers and juniors
 



 
Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to:
SB1. understand types of faults occurring and how to deal with it
 
Plan and Organise
The user/individual on the job needs to know and understand how to:
SB2. monitor efficient functioning of all activities
SB3. prioritise and execute tasks in within the scheduled time limits
 
Problem Solving
The user/individual on the job needs to know and understand how to:
SB4. identify trends/common causes for errors and suggest possible solutions to the supervisor / management
SB5. identify and correct errors
 
Analytical Skills
The user/individual on the job needs to know and understand how to:
SB6. take the most appropriate remedial action when hazards are identified on the airfield
 
Critical Thinking Skills
The user/individual on the job needs to know and understand how to:
SB7. concentrate on the task at hand and complete it without errors
 
 
Work Effectively in a Team         
 
Performance Criteria
 
Support the work team
PC1. display courteous and helpful behaviour at all times.
PC2. take opportunities to enhance the level of assistance offered to colleagues.
PC3. meet all reasonable requests for assistance within acceptable workplace timeframes.
PC4. complete allocated tasks as required. PC5. seek assistance when difficulties arise.
PC6. use questioning techniques to clarify instructions or responsibilities.
PC7. identify and display a non discriminatory attitude in all contacts with customers and other staff members.
 
Maintain personal presentation
PC8. observe appropriate dress code and presentation as required by the workplace, job role and level of customer contact.
PC9. follow personal hygiene procedures according to organisational policy and relevant legislation.
 
Develop effective work habits
 
PC10. interpret, confirm and act on workplace information, instructions and procedures relevant to the particular task.
PC11. interpret, confirm and act on legal requirements in regard to anti- discrimination, sexual harassment and bullying.
PC12. ask questions to seek and clarify workplace information.
PC13. plan and organise daily work routine within the scope of the job role.
PC14. prioritise and complete tasks according to required timeframes.
PC15. identify work and personal priorities and achieve a balance between competing priorities.
 
Knowledge and Understanding
 
Organisational Context
 
KA1. the policies and procedures relating to the job role.
KA2. the value system of the organisation.
KA3. employee rights and obligations.
KA4. the reporting hierarchy and escalation matrix.
 
Technical Knowledge
 
KB1. ask questions to identify and confirm requirements.
KB2. follow routine instructions through clear and direct communication. KB3. use language and concepts appropriate to cultural differences.
KB4. use and interpret non-verbal communication.
KB5. t he scope of information or materials required within the parameters of the job role.
KB6. consequences of poor team participation on job outcomes. KB7. work health and safety requirements.
 
Core Skills/ Generic Skills
Writing Skills,
On the job the individual needs to be able to: SA1. complete documentation accurately. SA2. write simple reports when required.
Reading Skills
On the job the individual needs to be able to: SA3. read information accurately.
SA4. read and interpret data sheets.
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA5. listen to and orally communicate information with all concerned
 
Professional Skills
Decision Making
On the job the individual needs to be able to:
SB1. make appropriate decisions regarding the responsibilities of the job role.
Plan and Organise
The user/individual on the job needs to know and understand how to:
SB2. monitor efficient functioning of all activities
SB3. plan and organise work to achieve targets and deadlines
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB4. communicate with passengers and other stakeholders in a courteous manner
SB5. maintain effective work relationship
Problem Solving
The user/individual on the job needs to know and understand how to:
SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management
SB7. identify and correct errors
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. analyse best possible solutions (cost, time, effort, etc.) suited for operations
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB9. concentrate on task at hand and complete it without errors
SB10. apply balanced judgments to different situations
 
 
 Model Curriculum
Airport Unit Load Device (ULD) Staff
(Options: Airside Vehicle Operator)
 
Follow safety and security procedures
 
Comply with the organisation’s safety and security policies and procedures
 Comply with the regulatory guidelines on safe conduct of operations and maintenance of conditions to thwart any acts of unlawful interference
 Report any identified breaches of safety, and security policies and procedures to the designated person
 Coordinate with other resources at the workplace (within and outside the organisation) to achieve safe and secure environment
 Identify and mitigate any safety and security hazards like illness, accidents, fires or acts of unlawful interference if it falls within the limits of individual’s authority
 Report any hazards outside the individual’s authority to the relevant person in line with organisational procedures and regulatory guidelines
 Follow organisation’s emergency procedures for accidents, fires or acts of unlawful interference
 Identify and recommend opportunities for improving health, safety, and security to the designated person
 Ensure all health and safety records are updated and procedures well defined
 
Perform cargo tracking and ULD checks
 
Attend to cargo irregularities by sending tracing telexes to overseas stations, monitoring their replies and taking corrective action to resolve such cases
 Maintain/keep records of cargo mishandling
 Answer queries from shippers and consignees regarding their mishandled shipments
 Reply to telexes from overseas station on damaged cargo
 Retrieve documents and prepare duplicate copies to facilitate claims
 Maintain/keep records of damaged cargo via the computer system
 
Perform the ULD inventory check for all airlines clients on a weekly basis and tally with the airline ULD record
 Ensure that ULDs are stored in their designated areas
 Perform daily cargo inventory check in all areas of the warehouse and tally with system inventory record
 Maintain documents such as service reports, acceptance forms and BOE copies for the defined period of time
 
Work Effectively in a Team
 
· Display courteous and helpful behaviour at all times
 Take opportunities to enhance the level of assistance offered to colleagues
 Meet all reasonable requests for assistance within acceptable workplace timeframes
 Complete allocated tasks as required
 Seek assistance when difficulties arise
 Use questioning techniques to clarify instructions or responsibilities
 Identify and display a non-discriminatory attitude in all contacts with customers and other staff members
 Observe appropriate dress code and presentation as required by the workplace, job role and level of customer contact
 Follow personal hygiene procedures according to organisational policy and relevant legislation
 Interpret, confirm and act on workplace information, instructions and procedures relevant to the particular task
 Interpret, confirm and act on legal requirements in regard to anti- discrimination, sexual harassment and bullying
 Ask questions to seek and clarify workplace information
 Plan and organise daily work routine within the scope of the job role
 Prioritise and complete tasks according to required timeframes
 Identify work and personal priorities and achieve a balance between competing priorities
 
Operate a vehicle airside
 
Ensure that airside driving authorization/license is appropriate and valid to the vehicle
 Confirm that the vehicle is lit and marked according to airside driving requirements
 Complete documents relating to using the vehicle in line with the organisation procedures
 Manoeuvre the vehicle in a controlled manner in all conditions
 Park the vehicle safely in appropriate areas in line with organisation procedures
 Follow airside signage/markings
 Give priority to moving aircraft at all times
 Maintain a safe distance between the vehicle and aircraft at all times as defined by regulatory guidelines
 Make sure that all doors and shutters (where relevant) are closed while driving the vehicle
 Reverse the vehicle according to organisational and regulatory guidelines
 Ensure constant vigilance when driving
 Wear appropriate personal protective equipment (PPE) while driving
 Secure vehicle loads in line with the organisation procedures
 Carry an airside driving license in line with the organisation procedures and regulatory guidelines
 Take appropriate remedial action when foreign object debris (FOD) or spillage is seen on the airfield/apron
 Report dangerous or unsafe practices to appropriate authority
 Get rid of all waste products in line with the organisation procedures and regulatory guidelines
 Provide unhindered access for emergency services at all times
 Report all airside incidents, accidents and emergencies in line with organisation procedures and regulatory guidelines
 
· Respond to airside incidents, accidents and emergencies in line with organisation procedures and regulatory guidelines
 
Guidelines for Assessment
1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC.
2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC.
3. Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS.
4. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below).
5. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training center based on this criterion.
6. To pass the Qualification Pack , every trainee should score a minimum of 50% of aggregate marks to successfully clear the assessment.
7. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack.