Free Airline Fork Lift Operator course (4months)

Airline Fork Lift Operator:

Airline Forklift Operator performs loading and unloading of cargo in the cargo warehouse of the airline

Brief Job Description: Preparing vehicle for use, maneuver the vehicle in the designated area, maintain procedures and practices which contribute to the safety of operations. Prepare and conduct the loading and unloading of the load within the warehouse.

Personal Attributes: The individual should have basic communication ability and should be responsible in order to maintain procedures. He should have the ability to work for long hours and be cautious to avoid any accidents.

Safety and security procedures:

Comprehending the safety and security procedures

PC1. comply with the organisation’s safety and security policies and procedures

PC2. comply with the regulatory guidelines on safe conduct of operations and maintenance of conditions to thwart any acts of unlawful interference

PC3. report any identified breaches of safety, and security policies and procedures to the designated person

PC4. coordinate with other resources at the workplace (within and outside the organisation) to achieve safe and secure environment

PC5. identify and mitigate any safety and security hazards like illness, accidents, fires or acts of unlawful interference if it falls within the limits of individual’s authority

PC6. report any hazards outside the individual’s authority to the relevant person in line with organisational procedures and regulatory guidelines

PC7. follow organisation’s emergency procedures for incidents or accidents, fires or acts of unlawful interference

PC8. identify and recommend opportunities for improving health, safety, and security to the designated person

PC9. ensure all  health and safety records are updated and procedures well defined

Knowledge and Understanding

Organisational Context:

KA1. hazard identification and risk management as defined within the organisational policy and procedures

KA2. regulatory requirements and organisation’s procedures for maintenance of safety and security standards and individual’s role and responsibilities in relation to this

KA3. how and when to report hazards

KA4. the limits of responsibility for dealing with hazards

KA5. the organisation’s emergency procedures for different emergency situations and the importance of following these KA6. importance of maintaining high standards of safety and security KA7. implications that any non-compliance with safety and security may

have on individuals and the organisation

Technical Knowledge

KB1. different types of breaches of safety and security and how and when to report these

KB2. evacuation procedures for workers and passengers

KB3. how to summon medical assistance and emergency services, where necessary

KB4. how to use the health, safety and reporting procedures and the importance of these

KB5. regulatory guidelines on dealing with safety and security emergencies

Core Skills/ Generic Skills

Writing Skills

The user/individual on the job needs to know and understand how to: SA1. accurately complete a well written report in English language detailing the situations of emergency with attention to detail

Reading Skills

The user/individual on the job needs to know and understand how to: SA2. read instructions/guidelines/procedures/rules

Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to: SA3. listen to and orally communicate information with all concerned

Professional Skills

Decision Making

The user/individual on the job needs to know and understand how to: SB1. make decisions on a suitable course of action or response if permitted by the authority matrix

Plan and Organise

The user/individual on the job needs to know and understand how to: SB2. monitor efficient functioning of all activities SB3. plan and organise work to achieve targets and deadlines

Customer Centricity The user/individual on the job needs to know and understand how to: SB4. communicate with passengers and other stakeholders in a courteous manner SB5. maintain cordial work relationship Problem Solving The user/individual on the job needs to know and understand how to: SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor/management SB7. identify and correct errors Analytical Thinking The user/individual on the job needs to know and understand how to: SB8. analyse best possible solutions (cost, time, effort, etc.) suited for operations Critical Thinking The user/individual on the job needs to know and understand how to: SB9. concentrate on task at hand and complete it without errors SB10. apply balanced judgments to different situations   Ensure that the forklift is fit for use   Performance Criteria   Pre-drive inspection PC1. visually check the forklift before starting for:  engine oil level, fuel level, radiator water level (LPG, gas and diesel forklifts).  battery is fully charged; check cables for exposed wires; battery plug connections not loose, worn or dirty; vent caps not clogged; (battery operated FLT’s)  electrolyte levels in cells; hold-downs or brackets to keep battery securely in place  bolts, nuts, guards, chains, or hydraulic hose reels are not damaged, missing or loose  wheels and tyres for wear, damage and air pressure, if pneumatic tyres  forks are not bent; no cracks present; positioning latches are in good working condition; carriage teeth not broken, chipped or worn  chain anchor pins are not worn, loose or bent  fluid Leaks – no damp spots or drips  hoses are held securely; not loose, crimped, worn or rubbing  horn is working and loud enough to be heard in working environment; other warning devices operational  lights – head lights and warning lights operational   Basic operational check before start of work PC2. check the following components of forklift for operational ease:  foot Brake – that pedal holds and unit stops smoothly  parking Brake –that brake holds against slight acceleration  seat Brake – that brake holds when operator rises from seat  clutch and Gearshift – shifts smoothly with no jumping or jerking  dash Control Panel – that all lights and gauges are operational  steering – moves smoothly  lift Mechanism – operates smoothly (check by raising forks to maximum height then lowering forks completely)  tilt Mechanism – moves smoothly and holds (check by tilting mast all the way forward and backward)  cylinders and Hoses – not leaking after above checks  listen for any unusual sounds or noises   PC3. start the forklift and check for the following once again:  check that all warning devices operate (horn, indicator lights, rear and brake lights and the reverse alarm)  check that the mast tilts forward and back correctly and that the mast extends  PC4. ensure following preventive maintenance schedules as per laid down guidelines. Escalation of technical problems   PC5. report actual or possible defects to the supervisor in enough detail so they can diagnose the problem in consultation with superiors conclude   Knowledge and Understanding   Organisational Context KA1. company’s policies on: safety policies and procedures; warehouse safety standards; basic compliance to technical requirements and standards; safety and hazards KA2. organisation structure KA3. escalation procedure Core Skills/ Generic Skills Basic reading and writing skills The user/ individual on the job needs to know and understand how to: SA1. read and understand technical standards of forklift operation in terms of safety precautions to be taken for driving with unladen/ laden condition , in narrow isles, congested environment & for loading unloading material using hoist/ forks   Professional Skills Decision Making The user/individual on the job needs to know and understand how to: SB1. when not to use the forklift due to technical and/or compliance related issues Reflective Thinking The user/individual on the job needs to know and understand how to: SB2. how to learn from past mistakes and identify potential problems. Load and unload the materials safely Start up procedure for forklift PC1. follow the procedure for starting the forklift :  fasten the seatbelt  check that the park brake is engaged  check that transmission control lever is in neutral position and safetylocks are on(if fitted) and all attachment controls are in the neutral position  check that the throttle control or accelerator pedal is pushed past any constriction that may be fitted and is in the low idle position  turn the ignition switch to start the engine. If it fails to start within approximately 10 seconds, allow the starter to cool down and try again; in cold conditions pre-heating may be required  check all gauges for correct operation  allow the engine and components to warm up to operating temperature for approximately 5 minutes before operating. during this period operate all attachment controls checking for correct operation, unusual noises and any vibrations  re-check all gauges, horn and warning lights for correct operation  ensure that the area is clear of all personnel and equipment before movin  drive the forklift to the desired location   Movement of materials PC2. drive the forklift near to the storage location where the material is kept; be it at the shop floor or the stores/warehouse PC3. lower the forks while keeping the mast in upright condition PC4. level the fork before inserting it into the pallet. PC5. insert the fork all the way under the material. PC6. adjust the fork as wide as possible to fit the load and to provide a more even distribution of weight. PC7. ensure that the material on pallets is stable, neat, cross-tied if possible and evenly distributed PC8. tilt loads backwards PC9. travel with forks as low as possible from the floor and tilted back PC10. match speed to driving, load and workplace conditions PC11. reach the designated location steering clear of any obstacles, material etc. and being on the designated isles. PC12. lower the forks as slowly as possible until the pallet touches the ground PC13. rest the pallet on groun d and slowly start removing forks out of the pallet ensuring that the material is not being dam aged PC14. afterwards, again lift the forks slightly above the ground and drive it back to the next destination. Take care not to meet with any obstacles as in the unladen condition the FLT balance is rear heavy. PC15. repeat PC1. to PC14. till all the materials have been moved and stored at the respective locations Parking of the forklift PC16. once the job is over , reach the parking area and park the forklift with the forks and attachments (if any)touching the ground PC17. place all attachment control levers in the neutral or hold position. PC18. do not allow lift chains to go slack, as they may jump clear of the top carrier rollers. PC19. place the transmission and forward reverse levers into the neutral position and apply any safety locks. PC20. apply park brake. PC21. if it is an LPG powered forklift, turn off the fuel isolating valve as this prevents a build up of explosive gases prior to starting up again PC22. switch off the ignition Escalation of problems PC23. inform about anything that affects the normal operation of the forklift and tell the supervisor immediately   Knowledge and Understanding   Organisational Context KA1. company’s policies on: safety policies and procedures; warehouse safety standards; basic compliance to technical requirements and standards; safety and hazards KA2. storage locations , loading unloading points (shop, despatcher etc.) KA3. maintenance responsibility (Preventive with driver) KA4. escalation procedures Technical Knowledge KB1. material storage location layout of the plant KB2. safety measures to be taken while driving the forklift KB3. proper direction for tilting the load for safe driving on shop floor KB4. the emergency exits and the doorways location in shop floor Core Skills/ Generic Skills Basic reading and writing Skills The user/ individual on the job needs to know and understand how to: SA1. the signboards mentioning about the safety precautions displayed on the shop floor SA2. information written on the packaging labels of materials Communication Skills The user/individual on the job needs to know and understand how to communicate with : SA3. shop floor personnel for guiding him properly to lift the materials SA4. supervisor in case of any issue observed while material loading/unloading     Take actions to deal with incidents, accidents and emergencies in the aviation security environment   Performance Criteria   Take action to deal with incidents, accidents and emergencies PC1. comprehend the probability and severity of emergency situations PC2. take action to deal with emergencies, incidents or accidents in line with the organisation’s procedures and regulatory guidelines PC3. make sure the action planned does not increase the risk or threat to self and others PC4. consider the needs of others when taking action PC5. keep all the relevant and appropriate person(s) informed on action taken in line with organisation’s procedures PC6. get help from the appropriate sources in situation(s) that are outside your own authority or ability PC7. document all actions taken to mitigate risks/emergencies in line with organisation procedures and regulatory guidelines   Knowledge and Understanding   Organisational Context KA1. organisation’s procedures for dealing with and reporting emergencies, incidents or accidents   Technical Knowledge KB1. responsibilities when dealing with emergencies, incidents or accidents KB2. the possible emergencies, incidents or accidents an individual may have to deal with or advise colleagues on how to deal with for evacuation, passenger behaviour, illness or death, stolen property suspect or unclaimed baggage, suspicious items, natural disasters, fires and security alerts including terrorist threats KB3. action that can be taken in accordance with the authority matrix KB4. how to take actions to deal with emergencies, incidents or accidents KB5. how to reduce as far as possible any possible risks in typical travel related emergencies, incidents or accidents KB6. How to reduce adverse effects on customer service and goodwill in emergencies, incidents or accidents   Core Skills/ Generic Skills   Writing Skills The user/individual on the job needs to know and understand how to: SA1. write in English language a brief and concise report on the emergency and its handling Reading Skills The user/individual on the job needs to know and understand how to: SA2. read and understand the organisational policies & procedures Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to: SA3. communicate clearly with supervisors and peers SA4. communicate with passengers in a courteous manner SA5. regularly communicate with all employees in the chain of activities to ensure activities are running smoothly SA6. share best practices with peers and juniors   Professional Skills Decision Making The user/individual on the job needs to know and understand how to: SB1. initiate action to mitigate an emergent risk/ emergency situation Plan and Organise The user/individual on the job needs to know and understand how to: SB2. monitor efficient functioning of all activities SB3. plan and organise work to achieve targets and deadlines Customer Centricity The user/individual on the job needs to know and understand how to: SB4. communicate with passengers and other stakeholders in a courteous manner SB5. maintain effective work relationship Problem Solving The user/individual on the job needs to know and understand how to: SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor/management SB7. identify and correct errors Analytical Thinking The user/individual on the job needs to know and understand how to: SB8. analyse best possible solutions (cost, time, effort, etc.) suited for operations Critical Thinking The user/individual on the job needs to know and understand how to: SB9. concentrate on task at hand and complete it without errors SB10. apply balanced judgments to different situations          Model Curriculum Airline Forklift Operator   Follow safety and security procedures      comprehend the organisation’s safety and security policies and procedures  comprehend the regulatory guidelines on safe conduct of operations and maintenance of conditions to thwart any acts of unlawful interference  report any identified breaches of safety, and security policies and procedures to the designated person  coordinate with other resources at the workplace (within and outside the organisation) to achieve safe and secure environment  identify and mitigate any safety and security hazards like illness, accidents, fires or acts of unlawful interference if it falls within the limits of individual’s authority  report any hazards outside the indiv idual’s authority to the relevant person in line with organisational procedures and regulatory guidelines  follow organisation’s emergency procedures for incidents or accidents, fires or acts of unlawful interference  identify and recommend opportunities for improving health, safety, and security to the designated person  ensure completion of all health and safety records are updates and procedures well defined   Ensure forklift is fit for use    check the following components of forklift for operational ease:  foot Brake – that pedal holds and unit stops smoothly  parking Brake –that brake holds against slight acceleration  seat Brake – that brake holds when operator rises from seat  clutch and Gearshift – shifts smoothly with no jumping or jerking  dash Control Panel – that all lights and gauges are operationa    steering – moves smoothly  lift Mechanism – operates smoothly (check by raising forks to maximum height then lowering forks completely)  tilt Mechanism – moves smoothly and holds (check by tilting mast all the way forward and backward)  cylinders and Hoses – not leaking after above checks  listen for any unusual sounds or noises  start the forklift and check for the following once again:  check that all warning devices operate (horn, indicator lights, rear and brake lights and the reverse alarm)  check that the mast tilts forward and back correctly and that the mast extends  ensure following preventive maintenance schedules as per laid down guidelines  report actual or possible defects to the supervisor in enough detail so they can diagnose the problem in consultation with superiors conclude   Load and unload the material safely   check that transmission control lever is in neutral position and safety locks are on(if fitted) and all attachment controls are in the neutral position  • check that the throttle control or accelerator pedal is pushed past any constriction that may be fitted and is in the low idle position  turn the ignition switch to st art the engine. If it fails to start within approximately 10 seconds, allow the starter to cool down and try again; in cold conditions pre-heating may be required  check all gauges for correct operation  allow the engine and components to warm up to operating temperature for approximately 5 minutes before operating. during this period operate all attachment controls checking for correct operation, unusual noises and any vibrations  re-check all gauges, horn and   warning lights for correct operation  ensure that the area is clear of all personnel and equipment before moving  drive the forklift to the desired location  drive the forklift near to the storage location where the material is kept; be it at the shop floor or the stores/warehouse  lower the forks while keeping the mast in upright condition 4. level the fork before inserting it into the pallet.  insert the fork all the way under the material.  adjust the fork as wide as possible to fit the load and to provide a more even distribution of weight.   ensure that the material on pallets is stable, neat, cross-tied if possible and evenly distributed  tilt loads backwards  travel with forks as low as possible from the floor and tilted back 10. match speed to driving, load and workplace conditions  reach the designated location steering clear of any obstacles,  material etc. and being on the designated isles.  lower the forks as slowly as possible until the pallet touches the ground  rest the pallet on ground and slowly start removing forks out of the pallet ensuring that the material is not being damaged  afterwards, again lift the forks slightly above the ground and drive it back to the next destination. Take care not to meet with any obstacles as in the un-laden condition the FLT balance is rear heavy.  repeat 1. to 14. till all the materials have been moved and stored at the respective location  once the job is over , reach the parking area and park the forklift with the forks and attachments (if any)touching the ground  place all attachment control levers in the neutral or hold position.  do not allow lift chains to go slack, as they may jump clear of the top carrier   rollers.  place the transmission and forward reverse levers into the neutral position and apply any safety locks.  apply park brake.  if it is an LPG powered forklift, turn off the fuel isolating valve as this prevents a build up of explosive gases prior to starting up again  switch off the ignition  inform about anything that affects the normal operation of the forklift and tell the supervisor immediately   Guidelines for Assessment 1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC 2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC 3. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below) 4. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training center based on this criteria 5. To pass the Qualification Pack, every trainee should score a minimum of 50% in aggregate 6. The marks are allocated PC wise, however, every NOS will carry a weightage in the total marks allocated to the specific QP