Free Airline Flight Load Controller course (6months)

 Airline Flight Load Controller:

Brief Job Description: The Load controller undertakes load distribution and calculation to ensure intended flight operates with the safety envelope as prescribed in the organizations operations manual.

Personal Attributes: The individual on job should have good communication skills, both written and spoken, be able to work under pressure and to deadlines, have decision making skills, have good mathematical ability, and must be able to work well in a team.

Safety and security procedures:-

Comprehending the safety and security procedures

PC1. comply with the organisation’s safety and security policies and procedures

PC2. comply with the regulatory guidelines on safe conduct of operations and maintenance of conditions to thwart any acts of unlawful interference

PC3. report any identified breaches of safety, and security policies and procedures to the designated person

PC4. coordinate with other resources at the workplace (within and outside the organisation) to achieve safe and secure environment

PC5. identify and mitigate any safety and security hazards like illness, accidents, fires or acts of unlawful interference if it falls within the limits of individual’s authority

PC6. report any hazards outside the individual’s authority to the relevant person in line with organisational procedures and regulatory guidelines

PC7. follow organisation’s emergency procedures for accidents, fires or acts of unlawful interference

PC8. identify and recommend opportunities for improving health, safety, and security to the designated person

PC9. complete all health and safety records are updates and procedures well defined.

Organisational Context

KA1. hazard identification and risk management as defined within the organisational policy and procedures

KA2. regulatory requirements and organisation’s procedures for maintenance of safety and security standards and individual’s role and responsibilities in relation to this

KA3. how and when to report hazards

KA4. the limits of responsibility for dealing with hazards KA5. the organisation’s emergency procedures for different emergency situations and the importance of following these

KA6. importance of maintaining high standards of safety and security KA7. implications that any non-compliance with safety and security may

have on individuals and the organization

Technical Knowledge

KB1. different types of breaches of safety and security and how and when to report these

KB2. evacuation procedures for workers and passengers

KB3. how to summon medical assistance and the emergency services, where necessary

KB4. how to use the health, safety and accident reporting procedures and the importance of these

KB5. regulatory guidelines on dealing with safety and security emergencies

Core Skills/ Generic Skills

Writing Skills

The user/ individual on the job needs to know and understand how to: SA1. complete accurately well written report in English language detailing the situations of emergency with attention to detail

Reading Skills

The user/individual on the job needs to know and understand how to: SA2. read instructions/guidelines/procedures/rules

Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to: SA3. listen to and orally communicate information with all concerned Professional Skills Decision Making The user/individual on the job needs to know and understand how to: SB1. make decisions on a suitable course of action or response if permitted by the authority matrix Plan and Organise The user/individual on the job needs to know and understand how to: SB2. monitor efficient functioning of all activities SB3. plan and organise work to achieve targets and deadlines Customer Centricity The user/individual on the job needs to know and understand how to: SB4. communicate with passengers and other stakeholders in a courteous manner SB5. maintain cordial work relationship Problem Solving The user/individual on the job needs to know and understand how to: SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management SB7. identify and correct errors Analytical Thinking The user/individual on the job needs to know and understand how to: SB8. analyse best possible solutions (cost, time, effort, etc.) suited for operations Critical Thinking The user/individual on the job needs to know and understand how to: SB9. concentrate on task at hand and complete it without errors SB10. apply balanced judgments to different situations Operate a vehicle airside Prepare a vehicle for airside use PC1. make sure that airside driving authorisation/ license is appropriate to the vehicle PC2. confirm that the vehicle is lit and marked according to airside driving requirements PC3. complete documents relating to using the vehicle in line with the organisation procedures Manoeuvre a vehicle airside PC4. manoeuvre the vehicle in a controlled manner in all conditions PC5. park the vehicle safely in appropriate areas in line with organisation procedures PC6. follow airside signage/ markings PC7. give priority to moving aircraft at all times PC8. maintain a safe distance between the vehicle and aircraft at all time as defined by regulatory guidelines PC9. make sure that all doors and shutters (where relevant) are closed while driving the vehicle PC10. reverse the vehicle according to organisational and regulatory guidelines PC11. be constantly vigilant when driving Maintain procedures and practices which contribute to safety of airside traffic and apron operations PC12. wear appropriate Personal Protective Equipment (PPE) while driving PC13. secure vehicle loads in line with the organisation procedures PC14. carry an airside driving pass or license in line with the organisation procedures and regulatory guidelines PC15. take appropriate remedial action when foreign object debris (FOD) or spillage is seen on the airfield PC16. report dangerous or unsafe practices to appropriate authority PC17. get rid of all waste products in line with the organisation procedures and regulatory guidelines PC18. provide unhindered access for emergency services at all times Comply with airside accident, hazard and emergency procedures PC19. report all airside accidents and emergencies in line with organisation procedures and regulatory guidelines PC20. respond to airside accidents and emergencies in line with organisation procedures and regulatory guidelines Knowledge and Understanding Organisational Context KA1. organisation safety policy and procedures; basic compliance to technical requirements and standards; safety and hazards KA2. organisation structure KA3. escalation procedure Technical knowledge KB1. organisation and regulatory procedures as they may apply to airside traffic KB2. airside safety instruction KB3. airside safety areas (roads, manoeuvring areas, stands) in relation to license categories KB4. airside signs and markings KB5. aircraft crossing points KB6. airport and stand layout KB7. speed limits KB8. airside parking regulations KB9. regulations concerning reversing KB10.low visibility notification and operating procedures KB11.the effect that poor weather conditions including snow and ice, high winds, rain/surface water, lightning and heat on driving airside   Core Skills/ Generic Skills Writing Skills The user/ individual on the job needs to know and understand how to: SA1. complete documents related to use of vehicle Reading Skills The user/individual on the job needs to know and understand how to: SA2. interpret airport and stand layout SA3. read airside safety instructions SA4. read airside parking regulations Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to: SA5. communicate clearly with supervisors and peers SA6. regularly communicate with all employees in the chain of activities to ensure efficient operations SA7. share best practices with peers and subordinates   Professional Skills Decision Making The user/individual on the job needs to know and understand how to: SB1. understand types of faults occurring and how to deal with it Plan and Organise The user/individual on the job needs to know and understand how to: SB2. monitor efficient functioning of all activities SB3. prioritize and execute tasks in within the scheduled time limits Customer Centricity Not applicable Problem Solving The user/individual on the job needs to know and understand how to: SB4. identify trends/common causes for errors and suggest possible solutions to the supervisor / management SB5. identify and correct errors Analytical Thinking The user/individual on the job needs to know and understand how to: SB6. take the most appropriate remedial action when hazards are identified on the airfield Critical Thinking The user/individual on the job needs to know and understand how to: SB7. concentrate on the task at hand and complete it without error. Pre departure planning   Plan the loading of aircraft PC1. gather all information related to the aircraft and specific flight and ascertain a zero fuel weight figure for the aircraft and flight. PC2. confirm operating parameters such as Dry Operatin g Weight (DOW), are in accordance to the operations manual. PC3. perform trials on the estimated loads of the aircraft to check if the aircraft will operate within the safe trim limits during its intended flight PC4. plan the distribution of passenger load and cargo load to achieve safe operations of the intended flight PC5. issue the loading plan to the loading areas of baggage and cargo PC6. accept and document a special load using relevant documents (e.g. NOTOC) in line with organisation’s procedures ensuring that the aircraft structural limitations are not exceeded PC7. issue the loading instruction report (LIR) to the loading supervisor detailed the distribution of load on the aircraft in accordance with organisation and regulatory guidelines, PC8. gather the fuel uplift weight from the relevant stakeholder PC9. calculate the total load for an aircraft PC10.perform checks with total load on aircraft on ensure the aircraft is in safe operating limits during its intended flight Ensure the aircraft is within the prescribed safety limits PC11. perform trials to ascertain the trim of the aircraft during its intended flight with zero fuel weight PC12. perform trials to ascertain the trim of the aircraft during its intended flight with total load including fuel PC13. perform necessary adjustments to loads when the aircraft is out of trim for its intended flight PC14. confirm the aircraft is able to meet the requirement of Maximum Take Off Weight and Maximum Landing Weight for the intended flight PC15. perform necessary last minute adjustments within the acceptable norms as per organisation and regulatory policies. PC16. take decisions on last minute offloading of load in case of threat to safety of the aircraft. PC17. ensure all required documents pertaining to load and trim are available in the prescribed format on the aircraft for its intended flight. Organisational Context KA1. organisation policies and procedures defining the license requirements of load controller KA2. regulatory requirements of functions of load controller KA3. regulatory and organisation’s defined operations safety standards Technical knowledge KB1. the significance of aircraft mass and balance for the safety of the aircraft KB2. legal requirements in relation to aircraft mass and balance KB3. terminology, airport codes and documents related to the aircraft and load including mass and balance, type of load, aircraft areas, pallets, unit load devices and special loads KB4. the significance of aircraft mass and balance limits and where to find such information for relevant aircraft KB5. the significance of aircraft structural loading limitations and where to find such information for relevant aircraft KB6. potential effects of unbalanced loading KB7. potential effects of an unsecured load KB8. designators and locations of aircraft compartments KB9. codes for loads requiring special attention and where to find the information KB10. the use of actual or standard weights for passengers and baggage KB11. types of dangerous goods, restricted articles and special loads KB12. organisation procedures for when load volumes exceed the space available KB13. the source of load information to include aircraft weights, fuel load and usage, passengers, baggage, cargo and other loads KB14. reference sources for load planning KB15. loading and separation requirements for dangerous goods, restricted articles and special loads KB16. organisation systems for mass and balance calculations and the method of producing a load sheet and an accompanying balance chart KB17. how to calculate an allowed traffic load KB18. how to allocate load to aircraft compartments and maintain the required centre of gravity KB19. sequence of en-route stations, if relevant, and the effects on load planning KB20. loading procedures to account for sector requirements, priority loads, separation, restraint and special load requirements to minimize load handling and the requirement for load restraints KB21. loading procedures for dangerous goods and special loads Core Skills/ Generic Skills Writing Skills The user/ individual on the job needs to know and understand how to: SA1. fill any forms related to loading of the aircraft SA2. prepare reports regarding the load planning efficiency Reading Skills The user/individual on the job needs to know and understand how to: SA3. interpret the safety standards SA4. read and understand the organisation’s procedures & policies Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to: SA5. communicate clearly with supervisors and peers SA6. regularly communicate with all employees in the chain of activities to ensure activities are running smoothly SA7. share best practices with peers and subordinates   Professional Skills Decision Making The user/individual on the job needs to know and understand how to: SB1. make a judgment on the loading of the cargo & space utilization keeping the safety of aircraft in mind Plan and Organise The user/individual on the job needs to know and understand how to: SB2. plan for efficient space utilization SB3. monitor smooth functioning of all activities SB4. prioritise and execute tasks in within the scheduled time limits Customer Centricity The user/individual on the job needs to know and understand how to: SB5. communicate with stakeholders with etiquettes and share all relevant information SB6. maintain cordial work relationship Problem Solving The user/individual on the job needs to know and understand how to: SB7. identify trends/common causes for errors and suggest possible solutions to the supervisor / management SB8. identify and correct errors Analytical Thinking The user/individual on the job needs to know and understand how to: SB9. analyse on best possible solutions (cost, time, effort, etc.) suited for customer requirement & aircraft safety Critical Thinking The user/individual on the job needs to know and understand how to: SB10. concentrate on task at hand and complete it without errors     Post departure flight closure Performance Criteria   Post departure documentation and flight closure PC1. assimilate the documents required to prepare the trip file as per organisational and regulatory policies PC2. verify the accuracy of the documents to ensure the documents are complete in all respect and relate to the same aircraft or flight PC3. close the flight in the departure control system being used by the airline and ensure the flight is closed without any errors PC4. file the relevant documents in the trip file and store as per the standards of the organisation and regulatory standards   Knowledge and Understanding   Organisational knowledge KA1. organisational requirements with regards to the contents of a trip file and the storing standards of documents pertaining to the flight   Technical Knowledge KB1. use of departure control system   Core Skills/ Generic Skills Writing Skills The user/ indiv idual on the job needs to know and understand how to: SA1. fill any forms related to loading of the aircraft SA2. prepare reports regarding the load planning efficiency Reading SkillsThe user/individual on the job needs to know and understand how to: SA3. interpret the safety standards SA4. read and understand the organisation policy and procedures Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to: SA5. communicate clearly with supervisors and peers SA6. regularly communicate with all employees in the chain of activities to ensure efficient operations SA7. share best practices with peers and subordinates   Professional Skills   Decision Making Not applicable Plan and Organise The user/individual on the job needs to know and understand how to: SB1. monitor efficient functioning of all activities SB2. prioritize and execute tasks in within the scheduled time limits Customer Centricity Not applicable Problem Solving The user/individual on the job needs to know and understand how to: SB3. identify trends/common causes for errors and suggest possible solutions to the supervisor / management SB4. identify and correct errors Analytical Thinking The user/individual on the job needs to know and understand how to: SB5. analyse on best possible solutions (cost, time, effort, etc.) suited for aircraft safety Critical Thinking The user/individual on the job needs to know and understand how to: SB6. concentrate on task at hand and complete it without errors   Work Effectively in a Team   Performance Criteria   Support the work team PC1. display courteous and helpful behaviour at all times. PC2. take opportunities to enhance the level of assistance offered to colleagues. PC3. meet all reasonable requests for assistance within acceptable workplace timeframes. PC4. complete allocated tasks as required. PC5. seek assistance when difficulties arise. PC6. use questioning techniques to clarify instructions or responsibilities. PC7. identify and display a non discriminatory attitude in all contacts with customers and other staff members. Maintain personal presentation PC8. observe appropriate dress code and presentation as required by the workplace, job role and level of customer contact. PC9. follow personal hygiene procedures according to organisational policy and relevant legislation. Develop effective work habits PC10. interpret, confirm and act on workplace information, instructions and procedures relevant to the particular task. PC11. interpret, confirm and act on legal requirements in regard to anti- discrimination, sexual harassment and bullying. PC12. ask questions to seek and clarify workplace information. PC13. plan and organise daily work routine within the scope of the job role. PC14. prioritise and complete tasks according to required timeframes. PC15. identify work and personal priorities and achieve a balance between competing priorities Knowledge and Understanding     Organisational Context KA1. The policies and procedures relating to the job role. KA2. The value system of the organisation. KA3. Employee rights and obligations. KA4. The reporting hierarchy and escalation matrix Technical Knowledge KB1. ask questions to identify and confirm requirements. KB2. follow routine instructions through clear and direct communication. KB3. use language and concepts appropriate to cultural differences. KB4. use and interpret non-verbal communication. KB5. the scope of information or materials required within the parameters of the job role. KB6. consequences of poor team participation on job outcomes. KB7. work health and safety requirements Core Skills/ Generic Skills Writing Skills, On the job the individual needs to be able to: SA1. complete documentation accurately. SA2. write simple reports when required. Reading Skills On the job the individual needs to be able to: SA3. read information accurately. SA4. read and interpret data sheets. Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to: SA5. listen to and orally communicate information with all concerned   Professional Skills Decision Making On the job the individual needs to be able to: SB1. make appropriate decisions regarding the responsibilities of the job role. Plan and Organise The user/individual on the job needs to know and understand how to: SB2. monitor efficient functioning of all activities SB3. plan and organise work to achieve targets and deadlines Customer Centricity The user/individual on the job needs to know and understand how to: SB4. communicate with passengers and other stakeholders in a courteous manner SB5. maintain effective work relationship Problem Solving The user/individual on the job needs to know and understand how to: SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management SB7. identify and correct errors Analytical Thinking The user/individual on the job needs to know and understand how to: SB8. analyse best possible solutions (cost, time, effort, etc.) suited for operations Critical Thinking The user/individual on the job needs to know and understand how to: SB9. concentrate on task at hand and complete it without errors SB10. apply balanced judgments to different situations        Model Curriculum Airline Flight Load Controller Follow safety and security procedures   comprehend the organisation’s safety and security policies and procedures  comprehend the regulatory guidelines on safe conduct of operations and maintenance of conditions to thwart any acts of unlawful interference  report any identified breaches of safety, and security policies and procedures to the designated person  coordinate with other resources at the workplace (within and outside the organisation) to achieve safe and secure environment  identify and mitigate any safety and security hazards like illness, accidents, fires or acts of unlawful interference if it falls within the limits of individual’s authority  report any hazards outside the individual’s authority to the relevant person in line with organisational procedures and regulatory guidelines  follow organisation’s emergency procedures for incidents or accidents, fires or acts of unlawful interference  identify and recommend opportunities for improving health, safety, and security to the designated person  ensure completion of all health and safety records are updates and procedures well defined   Pre-departure planning   gather all information related to the aircraft and specific flight and ascertain a zero fuel weight figure for the aircraft and flight.  confirm operating parameters such as Dry Operating Weight (DOW), are in accordance to the operations manual.  perform trials on the estimated loads of the aircraft to check if the aircraft will operated within the safe trim limits during its intended flight  plan the distribution of passenger load and cargo load to achieve safe operations of the intended flight  issue the loading plan to the loadi ng areas of baggage and cargo  accept and document a special load using relevant documents (e.g. NOTOC) in line with organisation’s procedures ensuring that the aircraft structural limitations are not exceeded  issue the loa ding instruction report (LIR) to the loading supervisor detailed the distribution of load on the aircraft in accordance with organisation and regulatory guidelines,  gather the fuel uplift weight from the relevant stakeholder  calculate the total load for an aircraft  perform checks with total load on aircraft on ensure the aircraft is in safe operating limits during its intended flight  complete all records relating to the load fully and within the timescales required by organisation  perform trials to ascertain the trim of the aircraft during its intended flight with zero fuel weight  perform trials to ascertain the trim of the aircraft during its intended flight with total load including fuel  perform necessary adjustments to loads when the aircraft is out of trim for its intended flight  confirm the aircraft is able to meet the requirement of Maximum Take Off Weight and Maximum Landing Weight for the intended flight.  perform necessary last minute adjustments within the acceptable norms as per organisation and regulatory policies.  take decisions on last minute offloading of load in case of threat to safety of the aircraft.  ensure all required documents pertaining to load and trim are available in the prescribed format on the aircraft for its intended flight.   Post departure flight closure   · assimilate the documents required to prepare the trip file as per organisational and regulatory policies  verify the accuracy of the documents to ensure the documents are complete in all respect and relate to the same aircraft or flight  close the flight in the departure control system being used by the airline and ensure the flight is closed without any errors  file the relevant documents in the trip file and store as per the standards of the organisation and regulatory standards   Work Effectively in a Team   display courteous and helpful behaviour at all times.  take opportunities to enhance the level of assistance offered to colleagues.  meet all reasonable requests for assistance within acceptable workplace timeframes.  complete allocated tasks as required.  seek assistance when difficulties arise.  use questioning techniques to clarify instructions or responsibilities.  identify and display a non-discriminatory attitude in all contacts with customers and other staff members.  follow the appropriate dress code and presentation as required by the workplace, job role and level of customer contact.  follow personal hygiene procedures according to organisational policy and relevant legislation.  interpret, confirm and act on workplace information, instructions and procedures relevant to the particular task  interpret, confirm and act on legal requirements in regard to antidiscrimination, sexual harassment and bullying.  ask questions to seek and clarify workplace information.  plan and organise daily work routine within the scope of the job role  prioritise and complete tasks according to required timeframes  identify work and personal priorities and achieve a balance between competing priorities   Operate a vehicle airside   make sure that airside driving authorization/license is appropriate and valid to the vehicle  confirm that the vehicle is lit and marked according to airside driving requirements  complete documents relating to using the vehicle in line with the organisation procedures  manoeuvre the vehicle in a controlled manner in all conditions  park the vehicle safely in appropriate areas in line with organisation procedures  follow airside signage/markings  give priority to moving aircraft at all times  maintain a safe distance between the vehicle and aircraft at all times as defined by regulatory guidelines  make sure that all doors and shutters (where relevant) are closed while driving the vehicle  reverse the vehicle according to organisational and regulatory guidelines  maintain persistent vigilance when driving  ensure wearing of appropriate Personal Protective Equipment (PPE) while driving  secure vehicle loads in line with the organisation procedures  carry an airside driving license in line with the organisation procedures and regulatory guidelines  take appropriate remedial action when foreign object debris (FOD) or spillage is seen on the airfield/apron  report dangerous or unsafe practices to appropriate authority  get rid of all waste products in line with the organisation procedures and regulatory guidelines  provide unhindered access for emergency services at all times  report all airside incidents, accidents and emergencies in line with organisation procedures and regulatory guidelines  respond to airside incidents, accidents and emergencies in line with organisation procedures and regulatory guidelines     Unique equipment used;  relevant extracts of trip file / charts/documents, charts & documents  relevant extracts of operating manual (i.e. DOW, sample copies of NOTOC, LIR, etc., charts/documents indicating ‘Maximum take-off weight’ & ‘Maximum landing weight’ of types of aircrafts, calculator  charts/documents regarding control system software in use  PC/ laptop/ palmtop with flight control system software  Aircraft handling manual (AHM) of widely used aircraft       Guidelines for Assessment 1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC 2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC 3. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below) 4. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training center based on this criteria 5. To pass the Qualification Pack, every trainee should score a minimum of 70% in aggregate 6. The marks are allocated PC wise, however, every NOS will carry a weightage in the total marks allocated to the specific QP