Free Airline Flight Load Controller course (6months)

 Airline Flight Load Controller:

Brief Job Description: The Load controller undertakes load distribution and calculation to ensure intended flight operates with the safety envelope as prescribed in the organizations operations manual.

Personal Attributes: The individual on job should have good communication skills, both written and spoken, be able to work under pressure and to deadlines, have decision making skills, have good mathematical ability, and must be able to work well in a team.

Safety and security procedures:-

Comprehending the safety and security procedures

PC1. comply with the organisation’s safety and security policies and procedures

PC2. comply with the regulatory guidelines on safe conduct of operations and maintenance of conditions to thwart any acts of unlawful interference

PC3. report any identified breaches of safety, and security policies and procedures to the designated person

PC4. coordinate with other resources at the workplace (within and outside the organisation) to achieve safe and secure environment

PC5. identify and mitigate any safety and security hazards like illness, accidents, fires or acts of unlawful interference if it falls within the limits of individual’s authority

PC6. report any hazards outside the individual’s authority to the relevant person in line with organisational procedures and regulatory guidelines

PC7. follow organisation’s emergency procedures for accidents, fires or acts of unlawful interference

PC8. identify and recommend opportunities for improving health, safety, and security to the designated person

PC9. complete all health and safety records are updates and procedures well defined.

Organisational Context

KA1. hazard identification and risk management as defined within the organisational policy and procedures

KA2. regulatory requirements and organisation’s procedures for maintenance of safety and security standards and individual’s role and responsibilities in relation to this

KA3. how and when to report hazards

KA4. the limits of responsibility for dealing with hazards KA5. the organisation’s emergency procedures for different emergency situations and the importance of following these

KA6. importance of maintaining high standards of safety and security KA7. implications that any non-compliance with safety and security may

have on individuals and the organization

Technical Knowledge

KB1. different types of breaches of safety and security and how and when to report these

KB2. evacuation procedures for workers and passengers

KB3. how to summon medical assistance and the emergency services, where necessary

KB4. how to use the health, safety and accident reporting procedures and the importance of these

KB5. regulatory guidelines on dealing with safety and security emergencies

Core Skills/ Generic Skills

Writing Skills
The user/ individual on the job needs to know and understand how to: SA1. complete accurately well written report in English language detailing the situations of emergency with attention to detail
Reading Skills
The user/individual on the job needs to know and understand how to: SA2. read instructions/guidelines/procedures/rules
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA3. listen to and orally communicate information with all concerned

Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make decisions on a suitable course of action or response if permitted by the authority matrix
Plan and Organise
The user/individual on the job needs to know and understand how to: SB2. monitor efficient functioning of all activities
SB3. plan and organise work to achieve targets and deadlines
Customer Centricity
The user/individual on the job needs to know and understand how to: SB4. communicate with passengers and other stakeholders in a courteous manner
SB5. maintain cordial work relationship
Problem Solving
The user/individual on the job needs to know and understand how to:
SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management
SB7. identify and correct errors
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. analyse best possible solutions (cost, time, effort, etc.) suited for operations

Critical Thinking
The user/individual on the job needs to know and understand how to:
SB9. concentrate on task at hand and complete it without errors
SB10. apply balanced judgments to different situations



Airline Flight Load Controller






Operate a vehicle airside

Prepare a vehicle for airside use
PC1. make sure that airside driving authorisation/ license is appropriate to the vehicle
PC2. confirm that the vehicle is lit and marked according to airside driving requirements
PC3. complete documents relating to using the vehicle in line with the organisation procedures
Manoeuvre a vehicle airside
PC4. manoeuvre the vehicle in a controlled manner in all conditions
PC5. park the vehicle safely in appropriate areas in line with organisation procedures
PC6. follow airside signage/ markings
PC7. give priority to moving aircraft at all times
PC8. maintain a safe distance between the vehicle and aircraft at all time as defined by regulatory guidelines
PC9. make sure that all doors and shutters (where relevant) are closed while driving the vehicle
PC10. reverse the vehicle according to organisational and regulatory guidelines
PC11. be constantly vigilant when driving
Maintain procedures and practices which contribute to safety of airside traffic and apron operations
PC12. wear appropriate Personal Protective Equipment (PPE) while driving PC13. secure vehicle loads in line with the organisation procedures
PC14. carry an airside driving pass or license in line with the organisation procedures and regulatory guidelines
PC15. take appropriate remedial action when foreign object debris (FOD) or spillage is seen on the airfield
PC16. report dangerous or unsafe practices to appropriate authority PC17. get rid of all waste products in line with the organisation procedures and regulatory guidelines
PC18. provide unhindered access for emergency services at all times
Comply with airside accident, hazard and emergency procedures
PC19. report all airside accidents and emergencies in line with organisation procedures and regulatory guidelines
PC20. respond to airside accidents and emergencies in line with organisation procedures and regulatory guidelines
Knowledge and Understanding
Organisational Context
KA1. organisation safety policy and procedures; basic compliance to technical requirements and standards; safety and hazards
KA2. organisation structure
KA3. escalation procedure
Technical knowledge
KB1. organisation and regulatory procedures as they may apply to airside traffic
KB2. airside safety instruction
KB3. airside safety areas (roads, manoeuvring areas, stands) in relation to license categories
KB4. airside signs and markings KB5. aircraft crossing points
KB6. airport and stand layout
KB7. speed limits
KB8. airside parking regulations
KB9. regulations concerning reversing
KB10.low visibility notification and operating procedures
KB11.the effect that poor weather conditions including snow and ice, high winds, rain/surface water, lightning and heat on driving airside
 
Core Skills/ Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. complete documents related to use of vehicle
Reading Skills
The user/individual on the job needs to know and understand how to: SA2. interpret airport and stand layout
SA3. read airside safety instructions
SA4. read airside parking regulations
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA5. communicate clearly with supervisors and peers
SA6. regularly communicate with all employees in the chain of activities to
ensure efficient operations
SA7. share best practices with peers and subordinates
 
Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to:
SB1. understand types of faults occurring and how to deal with it
Plan and Organise
The user/individual on the job needs to know and understand how to:
SB2. monitor efficient functioning of all activities
SB3. prioritize and execute tasks in within the scheduled time limits
Customer Centricity
Not applicable
Problem Solving
The user/individual on the job needs to know and understand how to:
SB4. identify trends/common causes for errors and suggest possible
solutions to the supervisor / management
SB5. identify and correct errors
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB6. take the most appropriate remedial action when hazards are
identified on the airfield
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB7. concentrate on the task at hand and complete it without error.




Airline Flight Load Controller




Pre departure planning
 
Plan the loading of aircraft
PC1. gather all information related to the aircraft and specific flight and ascertain a zero fuel weight figure for the aircraft and flight.
PC2. confirm operating parameters such as Dry Operatin g Weight (DOW), are in accordance to the operations manual.
PC3. perform trials on the estimated loads of the aircraft to check if the aircraft will operate within the safe trim limits during its intended flight
PC4. plan the distribution of passenger load and cargo load to achieve safe operations of the intended flight
PC5. issue the loading plan to the loading areas of baggage and cargo PC6. accept and document a special load using relevant documents (e.g.
NOTOC) in line with organisation’s procedures ensuring that the aircraft structural limitations are not exceeded
PC7. issue the loading instruction report (LIR) to the loading supervisor detailed the distribution of load on the aircraft in accordance with organisation and regulatory guidelines,
PC8. gather the fuel uplift weight from the relevant stakeholder PC9. calculate the total load for an aircraft
PC10.perform checks with total load on aircraft on ensure the aircraft is in safe operating limits during its intended flight
Ensure the aircraft is within the prescribed safety limits
PC11. perform trials to ascertain the trim of the aircraft during its intended flight with zero fuel weight
PC12. perform trials to ascertain the trim of the aircraft during its intended flight with total load including fuel
PC13. perform necessary adjustments to loads when the aircraft is out of trim for its intended flight
PC14. confirm the aircraft is able to meet the requirement of Maximum Take Off Weight and Maximum Landing Weight for the intended flight PC15. perform necessary last minute adjustments within the acceptable norms as per organisation and regulatory policies.
PC16. take decisions on last minute offloading of load in case of threat to safety of the aircraft.
PC17. ensure all required documents pertaining to load and trim are available in the prescribed format on the aircraft for its intended flight.

Organisational Context
KA1. organisation policies and procedures defining the license requirements of load controller
KA2. regulatory requirements of functions of load controller
KA3. regulatory and organisation’s defined operations safety standards
Technical knowledge
KB1. the significance of aircraft mass and balance for the safety of the aircraft
KB2. legal requirements in relation to aircraft mass and balance
KB3. terminology, airport codes and documents related to the aircraft and load including mass and balance, type of load, aircraft areas, pallets, unit load devices and special loads
KB4. the significance of aircraft mass and balance limits and where to find such information for relevant aircraft
KB5. the significance of aircraft structural loading limitations and where to find such information for relevant aircraft
KB6. potential effects of unbalanced loading KB7. potential effects of an unsecured load
KB8. designators and locations of aircraft compartments
KB9. codes for loads requiring special attention and where to find the information
KB10. the use of actual or standard weights for passengers and baggage
KB11. types of dangerous goods, restricted articles and special loads
KB12. organisation procedures for when load volumes exceed the space available
KB13. the source of load information to include aircraft weights, fuel load and usage, passengers, baggage, cargo and other loads
KB14. reference sources for load planning
KB15. loading and separation requirements for dangerous goods, restricted articles and special loads KB16. organisation systems for mass and balance calculations and the method of producing a load sheet and an accompanying balance chart
KB17. how to calculate an allowed traffic load
KB18. how to allocate load to aircraft compartments and maintain the required centre of gravity
KB19. sequence of en-route stations, if relevant, and the effects on load planning
KB20. loading procedures to account for sector requirements, priority loads, separation, restraint and special load requirements to minimize load handling and the requirement for load restraints
KB21. loading procedures for dangerous goods and special loads
Core Skills/ Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to: SA1. fill any forms related to loading of the aircraft
SA2. prepare reports regarding the load planning efficiency
Reading Skills
The user/individual on the job needs to know and understand how to: SA3. interpret the safety standards
SA4. read and understand the organisation’s procedures & policies
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA5. communicate clearly with supervisors and peers
SA6. regularly communicate with all employees in the chain of activities to
ensure activities are running smoothly
SA7. share best practices with peers and subordinates
 
Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make a judgment on the loading of the cargo & space utilization keeping the safety of aircraft in mind
Plan and Organise
The user/individual on the job needs to know and understand how to: SB2. plan for efficient space utilization
SB3. monitor smooth functioning of all activities
SB4. prioritise and execute tasks in within the scheduled time limits
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB5. communicate with stakeholders with etiquettes and share all relevant information
SB6. maintain cordial work relationship
Problem Solving
The user/individual on the job needs to know and understand how to:
SB7. identify trends/common causes for errors and suggest possible solutions to the supervisor / management
SB8. identify and correct errors
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB9. analyse on best possible solutions (cost, time, effort, etc.) suited for customer requirement & aircraft safety
Critical Thinking
The user/individual on the job needs to know and understand how to: SB10. concentrate on task at hand and complete it without errors
 
 


Airline Flight Load Controller






Post departure flight closure
Performance Criteria
 
Post departure documentation and flight closure
PC1. assimilate the documents required to prepare the trip file as per organisational and regulatory policies
PC2. verify the accuracy of the documents to ensure the documents are complete in all respect and relate to the same aircraft or flight
PC3. close the flight in the departure control system being used by the airline and ensure the flight is closed without any errors
PC4. file the relevant documents in the trip file and store as per the standards of the organisation and regulatory standards
 
Knowledge and Understanding
 
Organisational knowledge
KA1. organisational requirements with regards to the contents of a trip file and the storing standards of documents pertaining to the flight
 
Technical Knowledge
KB1. use of departure control system
 
Core Skills/ Generic Skills
Writing Skills
The user/ indiv idual on the job needs to know and understand how to: SA1. fill any forms related to loading of the aircraft
SA2. prepare reports regarding the load planning efficiency
Reading SkillsThe user/individual on the job needs to know and understand how to: SA3. interpret the safety standards
SA4. read and understand the organisation policy and procedures
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA5. communicate clearly with supervisors and peers
SA6. regularly communicate with all employees in the chain of activities to
ensure efficient operations
SA7. share best practices with peers and subordinates
 
Professional Skills
 
Decision Making
Not applicable
Plan and Organise
The user/individual on the job needs to know and understand how to: SB1. monitor efficient functioning of all activities
SB2. prioritize and execute tasks in within the scheduled time limits
Customer Centricity
Not applicable
Problem Solving
The user/individual on the job needs to know and understand how to:
SB3. identify trends/common causes for errors and suggest possible solutions to the supervisor / management
SB4. identify and correct errors
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB5. analyse on best possible solutions (cost, time, effort, etc.) suited for aircraft safety
Critical Thinking
The user/individual on the job needs to know and understand how to: SB6. concentrate on task at hand and complete it without errors
 
Work Effectively in a Team
 
Performance Criteria
 
Support the work team
PC1. display courteous and helpful behaviour at all times.
PC2. take opportunities to enhance the level of assistance offered to colleagues.
PC3. meet all reasonable requests for assistance within acceptable workplace timeframes.
PC4. complete allocated tasks as required. PC5. seek assistance when difficulties arise.
PC6. use questioning techniques to clarify instructions or responsibilities.
PC7. identify and display a non discriminatory attitude in all contacts with customers and other staff members.
Maintain personal presentation
PC8. observe appropriate dress code and presentation as required by the workplace, job role and level of customer contact.
PC9. follow personal hygiene procedures according to organisational policy and relevant legislation.
Develop effective work habits
PC10. interpret, confirm and act on workplace information, instructions and procedures relevant to the particular task.
PC11. interpret, confirm and act on legal requirements in regard to anti- discrimination, sexual harassment and bullying.
PC12. ask questions to seek and clarify workplace information.
PC13. plan and organise daily work routine within the scope of the job role.
PC14. prioritise and complete tasks according to required timeframes.
PC15. identify work and personal priorities and achieve a balance between competing priorities
Knowledge and Understanding
 
 
Organisational Context
KA1. The policies and procedures relating to the job role.
KA2. The value system of the organisation.
KA3. Employee rights and obligations.
KA4. The reporting hierarchy and escalation matrix
Technical Knowledge
KB1. ask questions to identify and confirm requirements.
KB2. follow routine instructions through clear and direct communication. KB3. use language and concepts appropriate to cultural differences.
KB4. use and interpret non-verbal communication.
KB5. the scope of information or materials required within the parameters of the job role.
KB6. consequences of poor team participation on job outcomes. KB7. work health and safety requirements
Core Skills/ Generic Skills
Writing Skills,
On the job the individual needs to be able to: SA1. complete documentation accurately. SA2. write simple reports when required.
Reading Skills
On the job the individual needs to be able to: SA3. read information accurately.
SA4. read and interpret data sheets.
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA5. listen to and orally communicate information with all concerned
 
Professional Skills
Decision Making
On the job the individual needs to be able to:
SB1. make appropriate decisions regarding the responsibilities of the job role.
Plan and Organise
The user/individual on the job needs to know and understand how to:
SB2. monitor efficient functioning of all activities
SB3. plan and organise work to achieve targets and deadlines
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB4. communicate with passengers and other stakeholders in a courteous manner
SB5. maintain effective work relationship
Problem Solving
The user/individual on the job needs to know and understand how to:
SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management
SB7. identify and correct errors
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. analyse best possible solutions (cost, time, effort, etc.) suited for operations
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB9. concentrate on task at hand and complete it without errors
SB10. apply balanced judgments to different situations
 
 
 
 Model Curriculum
Airline Flight Load Controller
Follow safety and security
procedures
 
comprehend the organisation’s safety and security policies and procedures
 comprehend the regulatory guidelines on safe conduct of operations and maintenance of conditions to thwart any acts of unlawful interference
 report any identified breaches of safety, and security policies and procedures to the designated person
 coordinate with other resources at the workplace (within and outside the organisation) to achieve safe and secure environment
 identify and mitigate any safety and security hazards like illness, accidents, fires or acts of unlawful interference if it falls within the limits of individual’s authority
 report any hazards outside the individual’s authority to the relevant person in line with organisational procedures and regulatory guidelines
 follow organisation’s emergency procedures for incidents or accidents, fires or acts of unlawful interference
 identify and recommend opportunities for improving health, safety, and security to the designated person
 ensure completion of all health and safety records are updates and procedures well defined
 
Pre-departure planning
 
gather all information related to the aircraft and specific flight and ascertain a zero fuel weight figure for the aircraft and flight.
 confirm operating parameters such as Dry Operating Weight (DOW), are in accordance to the operations manual.
 perform trials on the estimated loads of the aircraft to check if the aircraft will operated within the safe trim limits during its intended flight
 plan the distribution of passenger load and cargo load to achieve safe operations of the intended flight
 issue the loading plan to the loadi ng areas of baggage and cargo
 accept and document a special load using relevant documents (e.g. NOTOC) in line with organisation’s procedures ensuring that the aircraft structural limitations are not exceeded
 issue the loa ding instruction report (LIR) to the loading supervisor detailed the distribution of load on the aircraft in accordance with organisation and regulatory guidelines,
 gather the fuel uplift weight from the relevant stakeholder
 calculate the total load for an aircraft
 perform checks with total load on aircraft on ensure the aircraft is in safe operating limits during its intended flight
 complete all records relating to the load fully and within the timescales required by organisation
 perform trials to ascertain the trim of the aircraft during its intended flight with zero fuel weight
 perform trials to ascertain
the trim of the aircraft during its intended flight with total load including fuel
 perform necessary adjustments to loads when the aircraft is out of trim for its intended flight
 confirm the aircraft is able to meet the requirement of Maximum Take Off Weight and Maximum Landing Weight for the intended flight.
 perform necessary last minute adjustments within the acceptable norms as per organisation and regulatory policies.
 take decisions on last minute offloading of load in case of threat to safety of the aircraft.
 ensure all required documents pertaining to load and trim are available in the prescribed format on the aircraft for its intended flight.
 
Post departure flight closure
 
· assimilate the documents required to prepare the trip file as per organisational and regulatory policies
 verify the accuracy of the documents to ensure the documents are complete in all respect and relate to the same aircraft or flight
 close the flight in the departure control system being used by the airline and ensure the flight is closed without any errors
 file the relevant documents in the trip file and store as per the standards of the organisation and regulatory standards
 
Work Effectively in a Team
 
display courteous and helpful behaviour at all times.
 take opportunities to enhance the level of assistance offered to colleagues.
 meet all reasonable
requests for assistance within acceptable workplace timeframes.
 complete allocated tasks as required.
 seek assistance when difficulties arise.
 use questioning techniques to clarify instructions or responsibilities.
 identify and display a non-discriminatory attitude in all contacts with customers and other staff members.
 follow the appropriate dress code and presentation as required by the workplace, job role and level of customer contact.
 follow personal hygiene procedures according to organisational policy and relevant legislation.
 interpret, confirm and act on workplace information, instructions and procedures relevant to the particular task
 interpret, confirm and act on legal requirements in regard to antidiscrimination, sexual harassment and bullying.
 ask questions to seek and clarify workplace information.
 plan and organise daily work routine within the scope of the job role
 prioritise and complete tasks according to required timeframes
 identify work and personal priorities and achieve a balance between competing priorities
 
Operate a vehicle airside
 
make sure that airside driving authorization/license is appropriate and valid to the vehicle
 confirm that the vehicle is lit and marked according to airside driving requirements
 complete documents relating to using the vehicle in line with the organisation procedures
 manoeuvre the vehicle in a controlled manner in all conditions
 park the vehicle safely in appropriate areas in line with organisation procedures
 follow airside signage/markings
 give priority to moving aircraft at all times
 maintain a safe distance between the vehicle and aircraft at all times as defined by regulatory guidelines
 make sure that all doors and shutters (where relevant) are closed while driving the vehicle
 reverse the vehicle according to organisational and regulatory guidelines
 maintain persistent vigilance when driving
 ensure wearing of appropriate Personal Protective Equipment (PPE) while driving
 secure vehicle loads in line with the organisation procedures
 carry an airside driving license in line with the organisation procedures and regulatory guidelines
 take appropriate remedial action when foreign object debris (FOD) or spillage is seen on the airfield/apron
 report dangerous or unsafe
practices to appropriate authority
 get rid of all waste products in line with the organisation procedures and regulatory guidelines
 provide unhindered access for emergency services at all times
 report all airside incidents, accidents and emergencies in line with organisation procedures and regulatory guidelines
 respond to airside incidents, accidents and emergencies in line with organisation procedures and regulatory guidelines
 
 
Unique equipment used;
 relevant extracts of trip file / charts/documents, charts & documents
 relevant extracts of operating manual (i.e. DOW, sample copies of NOTOC, LIR, etc., charts/documents indicating ‘Maximum take-off weight’ & ‘Maximum landing weight’ of types of aircrafts, calculator
 charts/documents regarding control system software in use
 PC/ laptop/ palmtop with flight control system software
 Aircraft handling manual (AHM) of widely used aircraft
 
 
 
Guidelines for Assessment
1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC
2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC
3. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below)
4. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training center based on this criteria
5. To pass the Qualification Pack, every trainee should score a minimum of 70% in aggregate
6. The marks are allocated PC wise, however, every NOS will carry a weightage in the total marks allocated to the specific QP
 
Home
Admission
Log-in
Online Class