Reefer Vehicle Operator (1 years diploma)

Reefer Vehicle Operator click here

Brief Job Description: The individual at work inspects, maintains and operates
the reefer vehicle to the destination, monitors the temperature control logistics
in transit by operating the required temperature monitoring device and ensuring
a constant check on product safety in transit with respect to its quality, safety
and temperature from origin to destination.

Personal Attributes: The job requires the individual to have: attention to details,
good eye sight, arm-hand steadiness, ability to withstand changing temperature
conditions, ability to sit for a long time, ability to lift weights, physical agility and
stamina.

Description
Core Skills/Generic
Skills

Core Skills or Generic Skills are a group of skills that are key to learning and
working in today’s world. These skills are typically needed in any work
environment. In the context of the NOS, these include communication related
skills that are applicable to most job roles.
Function

Function is an activity necessary for achieving the key purpose of the sector,
occupation, or area of work, which can be carried out by a person or a group
of persons. Functions are identified through functional analysis and form the
basis of NOS.

Job role Job role defines a unique set of functions that together form a unique
employment opportunity in an organization.
Knowledge and
Understanding

Knowledge and Understanding are statements which together specify the
technical, generic, professional and organizational specific knowledge that an
individual needs in order to perform to the required standard.
National Occupational
Standards (NOS) NOS are Occupational Standards which apply uniquely in the Indian context
Occupation Occupation is a set of job roles, which perform similar/related set of functions
in an industry.

Organisational Context
Organisational Context includes the way the organization is structured and
how it operates, including the extent of operative knowledge managers have
of their relevant areas of responsibility.
Performance Criteria Performance Criteria are statements that together specify the standard of
performance required when carrying out a task.
Qualifications

Pack(QP)
Qualifications Pack comprises the set of NOS, together with the educational,
training and other criteria required to perform a job role. A Qualifications
Pack is assigned a unique qualification pack code.
Qualifications Pack
Code
Qualifications Pack Code is a unique reference code that identifies a
qualifications pack.

Scope
Scope is the set of statements specifying the range of variables that an
individual may have to deal with in carrying out the function which have a
critical impact on the quality of performance required.
Sector

Sector is a conglomeration of different business operations having similar
businesses and interests. It may also be defined as a distinct subset of the
economy whose components share similar characteristics and interests.
Sub-Sector Sub-sector is derived from a further breakdown based on the characteristics
and interests of its components.

Sub-functions Sub-functions are sub-activities essential to fulfil the achieving the objectives
of the function.
Technical Knowledge Technical Knowledge is the specific knowledge needed to accomplish specific
designated responsibilities.

NSQF National Skills Qualifications Framework
QP Qualifications Pack
OS Occupational Standards
OH&S Occupational Health and Safety
PPE Personal Protective Equipment
HR Human Resources

Inspect the reefer unit
Description This OS unit is about inspecting the reefer unit with respect to the various
specifications and pre cooling the unit before loading products
Scope This unit/task covers the following:

• Understand and allocate the work requirements
• Understand the products and its requirements
• Conduct an inspection on the empty reefer before power on
• Inspect the reefer after power on
• Perform the pre cool operations of the unit
• Perform a final check to the reefer unit

Range: Loading equipments such as hand trucks, forklift, conveyors, etc., usage of
brakes, stepni, lights, petrol, accelerator, steering control, gear, etc, temperature
requirements for each type of products and vehicle maintenance
Performance Criteria(PC) w.r.t. the Scope

Element Performance Criteria
Understanding and
allocating the work
requirements

To be competent, the user/ individual must be able to:
PC1. take stock of the pending tasks/ shipments
PC2. conduct regular meetings to brief the work plan and responsibility allocations
to the loaders and un-loaders

PC3. allow access only to concerned people for loading and unloading
PC4. communicate with concerned persons to coordinate the delivery orders
Understanding the
products and its
requirements

To be competent, the user/ individual must be able to:
PC5. be aware of the nature of product, type of packaging used, place of origin and
final destination

PC6. know the quantity, weight and dimension of product like fruits, vegetables,
meat, pharma and other perishable products
PC7. understand the temperature required and other conditions of the reefer
transport
Conducting an
inspection on the
empty reefer before
power on

To be competent, the user/ individual must be able to:
PC8. ensure the correct functioning of the cooling unit
PC9. check the unit for physical damages
PC10. check the technical unit functions of the reefer unit and the generator set

according to the manufacturer and shipping specifications
PC11. ensure the inside of unit is clean
PC12. ensure the reefer machinery is running properly at correct settings
PC13. check the refrigerant and lubricant level
PC14. ensure the battery level is in range

PC15. check the electric insulation value for compressor, motor and heaters
PC16. supervise the cleaning of any spills or breakage in the reefer unit
PC17. inspect the reefer for any leakage from roof, open spaces, etc.

PC18. inspect effectively the different parameters such as cleaning, disinfection and
temperature control of the reefer vehicle, loading equipments such as hand
trucks, forklift, conveyors, etc. and the pallets

PC19. ensure the interior surfaces of the vehicle are made of suitable materials
based on the type of product to be loaded
Inspecting the reefer
after power on

To be competent, the user/ individual must be able to:
PC20. ensure no abnormal noises from the components
PC21. preset the temperature setting
PC22. ensure the cooling effects are in proper direction
PC23. calibrate the sensors and detect proper working of the unit
Performing pre cool

operations of the unit
To be competent, the user/ individual must be able to:
PC24. maintain the temperatures at pre cooled or pre set temperature level
PC25. set the reefer vehicle with the correct temperature for the respective
products

PC26. pre cool the reefers for the required amount of time before loading
PC27. ensure the environment conditions in the cold store and the reefer vehicle
are the same

PC28. avoid pre cooling in open environment resulting in condensation on the
reefer interior surfaces once the doors are opened
PC29. ensure the interior surface of the reefer container is cool to the desired
carrying temperature

PC30. keep the doors closed at all times except while performing the storage
operations
Performing a final
check to the reefer
unit

To be competent, the user/ individual must be able to:
PC31. check the conditions of the material handling equipment storage racks
PC32. ensure unit is odor free
PC33. ensure the system is in perfect condition

PC34. test the thermometer and cooling equipment before starting
PC35. ensure the reefer unit is ready to load products
Knowledge and Understanding (K)

A. Organizational
Context
(Knowledge of the
company /
organization and
its processes)

The individual on the job needs to know and understand:
KA1. company’s reporting structure
KA2. individual’s role in cold chain process flow
KA3. occupational health and safety standards

KA4. company’s quality control standards for perishable products
KA5. company’s policies, standard operating procedures and governance structure
KA6. company’s personnel management and incentive rules
KA7. clients and suppliers of the company

KA8. company’s policies on the typical checks to be done before and during
transportation
KA9. companies transportation procedures and documentation
B. Technical
Knowledge

The individual on the job needs to know and understand:
KB1. loading and unloading operations
KB2. nature of various cold storage products
KB3. type of packaging used for the products

KB4. temperature requirements for the various products and at the reefer
transport, for example,
• Marine products: -18 to -21 degrees
• Fruits and vegetables: -1 to 15 degrees; 95% to 98% RH; 65% to 75%
RH for onion and garlic; 40% to 50% RH for beans, dry fruits and
vegetables

• Dairy: -20 to +4 degrees
• Dry fruits: 4 to 10 degrees
• Pharma – chemicals and vaccines: – 4 to 10 degree
KB5. reefer inspection and technical functionality checks
KB6. refrigerant and lubricant levels

KB7. cleaning and disinfecting the reefer unit
KB8. loading equipments such as hand trucks, forklift, conveyors, etc.
KB9. suitable materials for interior surfaces of the reefer vehicle
KB10. calibrating sensors at the reefer unit

KB11. environment conditions to be maintained at the reefer unit
KB12. pre cooling operations at the reefer unit
KB13. material handling conditions
KB14. characteristics of the products being handled

KB15. product specific quality control and assurance standards
KB16. safety precautions to be taken for product specific handling techniques
KB17. types of workplace hazards

Skills (S)
A. Core Skills/
Generic Skills
Reading Skills

The user/individual on the job needs to know and understand how to:
SA1. read job sheet to understand the delivery orders and the work plan
SA2. read the manuals and other documents for inspection and usage of lubricants
and cleaning liquids

SA3. read instructions on workplace hazards
Writing Skills
The user/individual on the job needs to know and understand how to:
SA4. maintain quantity details of inspection observations

Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA5. coordinate with the concerned persons to understand the delivery orders
SA6. communicate types of workplace hazards, safety precautions and remedial
measures to be taken by loaders and unloaders

B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. decide on the various tests and inspections to be carried out in the reefer unit
SB2. decide on the environmemt conditions to be maintained at the reefer unit

Plan and Organize
The user/individual on the job needs to know and understand how to

SB3. prioritize and execute inspection tasks in an efficient manner
SB4. organize the cleaning and disinfection activity of the reefer unit
Customer Centricity

The user/individual on the job needs to know and understand how to:
SB5. customer requirements with respect to quality expectations
Problem Solving

The user/individual on the job needs to know and understand how to:
SB6. execute remedial measures in case of injury or hazard in handling technique
SB7. take appropriate action in case of any faults during inspection
Analytical Thinking

The user/individual on the job needs to know and understand how to:
SB8. assess protective equipment to be used based on weather conditions
Critical Thinking

The user/individual on the job needs to know and understand how to:
SB9. spot process disruptions while inspection of the reefer unit

Monitor the product loading and unloading operations
Description This OS unit is about monitoring the loading and unloading operations for delivery
taking account of various parameters as required and documenting the activities
Scope This unit/task covers the following:

• Verify the products for delivery before unloading
• Inspect the loading and unloading operations
• Take account of load characteristics and cold storage facilities
• Document the operation

products for delivery
before unloading
To be competent, the user/ individual must be able to:
PC1. inspect the load before unloading begins
PC2. check the quality, quantity and condition of the unloaded goods against the
bill

PC3. ensure the goods against the checklist to see if the order and the delivery
matches
PC4. ensure the load has not moved positions and no damages caused during
transit
Inspecting the
loading and

unloading operations
To be competent, the user/ individual must be able to:
PC5. assign spaces for loading and unloading activity to take place
PC6. inform the concerned person on the loading and dispatch schedule

PC7. ensure the required protective gears are used by the workers
PC8. instruct loaders to maximize space during loading
PC9. ensure proper spacing and air flow movement while loading
PC10. ensure the loading operation is carried out in a cold tunnel/controlled
environment where the temperature of the reefer container and the cold
store are the same

PC11. ensure the products are loaded within their designated compartments at
their appropriate temperature and other requirements
PC12. ensure the products are loaded in convenience to the delivery schedule
PC13. check for any special delivery instructions and plan
PC14. be aware of the hazards present and precautions to be taken in the delivery
plan

PC15. monitor to assess, clean and disinfect the unloading areas as per requirement
PC16. ensure the area of unloading is safe and suitable for the products with respect
to suitability of ground, stability, traffic management and other site
conditions

PC17. check if it is safe to proceed unloading with the concerned person

PC18. ensure unloading happens safely and timelines are met
PC19. make sure to rectify and remove the load safely if the position is changed or
any damage caused during transit

PC20. ensure to move the unloading location in this case to unload
PC21. liason with the workers to understand the unanticipated difficulties in
unloading
PC22. ensure unstable loads do not fall to the ground
PC23. ensure the persons do not jump on and off the vehicle while unloading
PC24. ensure the persons take proper unloading access such as stairways, platform,
etc.

PC25. do not drag the product off the vehicle
PC26. ensure the concerned and skilled person are only assigned the unloading
operation in case of forklift or any specialized products

PC27. identify the method of unloading such as manual, cranes, forklift, etc.
PC28. provide sufficient instructions to the people in case of manual unloading
PC29. identify the precautions and assess sufficiently the ways to reduce risk of
injury

PC30. find alternative ways of unloading in case if manual unloading is risky
PC31. ensure the products are immediately shifted to the correct temperature
controlled storage conditions after unloading
Taking account of
load characteristics
and cold storage
facilities

To be competent, the user/ individual must be able to:
PC32. be aware of the size and stability of the loads
PC33. ensure the products are maintained at appropriate temperature at the time
of unloading

PC34. ensure to keep aside the extra goods that do not meet the requirement
PC35. replace the items from warehouse in case of any damaged or missing item
Documenting the
operation

To be competent, the user/ individual must be able to:
PC36. record the temperature readings and product condition while unloading
PC37. communicate any deviations to the concerned person
PC38. record the signs of spillage or damage also if any

PC39. prepare documentation with respect to bill of lading, order and delivery,
inspection report on the condition of unloaded products, damage and
returns, self inspection, etc.
Knowledge and Understanding (K)

A. Organizational
Context
(Knowledge of the
company /
organization and
its processes)

The individual on the job needs to know and understand:
KA1. company’s reporting structure
KA2. individual’s role in cold chain process flow
KA3. occupational health and safety standards
KA4. company’s quality control standards for perishable products

KA5. company’s policies, standard operating procedures and governance structure
KA6. company’s personnel management and incentive rules
KA7. clients and suppliers of the company
KA8. company’s policies on the typical checks to be done before and during
transportation

KA9. companies transportation procedures and documentation

B. Technical
Knowledge
The individual on the job needs to know and understand:
KB1. loading and unloading operations
KB2. delivery specifications
KB3. load safety measures while loading

KB4. spacing and air flow specifications for loading into the reefer unit for
respective products
KB5. protective gears used while loading and unloading
KB6. temperature requirements for the different products
KB7. compartment designations at the reefer for respective products loading
KB8. workplace hazards and preventions

KB9. cleaning and disinfecting the unloading area
KB10. traffic management and other site conditions for unloading
KB11. loading and unloading equipments such as cranes, forklift, etc.
KB12. precautions to be taken to reduce risk while loading and unloading
KB13. controlled storage conditions and specifications

KB14. documentation of temperature, delivery and other product conditions
KB15. latest checks for conducting quality checks
KB16. characteristics of goods to be inspected while loading and unloading
measurement units of the goods loaded and unloaded
Skills (S)

A. Core Skills/
Generic Skills
Reading Skills
The user/individual on the job needs to know and understand how to:
SA1. read job sheet for delivery specifications
SA2. read the loading and uloading requirements as per the job sheet
SA3. read the product specifications to be transported

Writing Skills
The user/individual on the job needs to know and understand how to:
SA4. record the temperature readings and product condition while unloading
SA5. document bill of lading, order and delivery, inspection report on the condition
of unloaded products, damage and returns, self inspection, etc.

Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA1. communicate to respective authority on any disruptions in the activity
SA2. coordinate on the loaders and unloaders for the activity schedule and
specifications

B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how:
SB1. decide number of people to be deployed for loading and unloading

Plan and Organize
The user/individual on the job needs to know and understand how:
SB2. plan the loading and unloading operations schedule
SB3. organize the required equipments for unloading such as forklift, cranes, etc.
SB4. plan the methodology of unloading

SB5. plan the cleaning and disinfection activity at the time of unloading
Customer Centricity

The user/individual on the job needs to know and understand how to:
SB6. customer requirements with respect to quality expectations

Problem Solving
The user/individual on the job needs to know and understand how to:
SB7. solve issues related to the quality disruptions at the time of loading and
unloading
SB8. handle problems related to the unloading operations

Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB9. assess the loading and unloading operations

Critical Thinking
The user/individual on the job needs to know and understand how to:
SB10. spot process disruptions and delays while loading and unloading

Operate and drive the reefer vehicle safely
Description This OS unit is about operating and driving the reefer vehicle on the allocated routes
to deliver the products at the specified destinations
Scope This unit/task covers the following:
• Understand the work requirements for delivery of perishable products by reefer
vehicle

• Inspect and ensure the various trip parameters
• Drive the reefer vehicle safely on the allocated route
• Complete the trip activity
• Record and document the trip details and operation of reefer vehicle

Understanding the
work requirements
for delivery of
perishable products
by reefer vehicle

To be competent, the user/ individual must be able to:
PC1. understand the job requirements and the delivery schedules for the day
PC2. understand the vehicle assigned and the type of goods
PC3. check the delivery destinations and chart out routes in case of multiple
destinations

PC4. plan the trip and manage road time for delivery
PC5. coordinate the time and location of delivery and be familiar with the nearby
landmarks
Inspecting and
ensuring the various
trip parameters

To be competent, the user/ individual must be able to:
PC6. carry all necessary papers while driving such as license, insurance and
documents related to the goods carried such as order copy
PC7. carry valid heavy duty driving license for refer vehicle preferably with ghat/hill
driving permit

PC8. inspect the vehicle condition before departure and check for brakes, stepney,
lights, petrol, etc. as required
PC9. intimate the customers on the time of arrival
PC10. ensure the vehicle is not over loaded

PC11. be familiar with the quantity of goods to be delivered
PC12. be updated with the delivery details and traffic management plan
PC13. ensure the doors are locked
PC14. ensure the other parameters related to temperature within the vehicle,
vehicle location monitoring, etc.

PC15. be aware of the refrigerator temperature sensor, refrigerator operator
sensor, fuel level sensor in refrigerator fuel tank, external temperature

sensor, etc.
Driving the reefer
vehicle safely on the
allocated route

To be competent, the user/ individual must be able to:
PC16. ensure effective driving techniques and adherence to speed policies
PC17. take adequate rest before driving to avoid accidents on the road and cause
loss of men and material

PC18. follow the assigned routes and minimize off route distances if any
PC19. fasten seat belt while driving
PC20. drive smoothly and at the correct speed using the accelerator, steering
control, gear, etc. properly

PC21. ensure conformance to traffic regulations
PC22. keep updated of the up to date changes in traffic regulations
PC23. ensure to be medically fit while driving
PC24. take appropriate safety measures while driving such as avoiding alcohol, no
usage of cell phones, etc. while driving

PC25. perform a post trip check on the vehicle
Completing the trip
activity

To be competent, the user/ individual must be able to:
PC26. ensure to comply to the delivery timing committed with the customers
PC27. collect the payment as specified from the delivery destination
PC28. get the credit note signed if any

PC29. obtain the delivery acknowledgement as required from the customers
PC30. provide bills or receipts to the customers
Recording and
documenting the trip
details and operation
of reefer vehicle

To be competent, the user/ individual must be able to:
PC31. maintain mileage and kilometer logs
PC32. record the expenses and incomes during the trip
PC33. document the bills or other documents obtained from the customers
PC34. fill the trip sheet as to name, time, date, destination, goods delivered, etc.

Knowledge and Understanding (K)
A. Organizational
Context
(Knowledge of the
company /
organization and
its processes)

The user/individual on the job needs to know and understand:
KA1. company’s reporting structure
KA2. individual’s role in cold chain process flow
KA3. occupational health and safety standards

KA4. company’s quality control standards for perishable products
KA5. company’s policies, standard operating procedures and governance
structure
KA6. company’s personnel management and incentive rules
KA7. clients and suppliers of the company
KA8. company’s policies on the typical checks to be done before and during
transportation

KA9. companies transportation procedures and documentation
B. Technical
Knowledge The user/individual on the job needs to know and understand:
KB1. delivery schedules and specifications
KB2. type of goods to transport

KB3. temperature requirements of the different products
KB4. trip planning and management
KB5. documents required such as license, insurance and related papers to the
goods transported

KB6. vehicle inspection before driving
KB7. check and usage of brakes, stepni, lights, petrol, accelerator, steering
control, gear, etc.

KB8. customer coordination
KB9. site details and traffic management plan
KB10. driving techniques
KB11. adherence to speed policies
KB12. routes and landmarks for driving

KB13. traffic regulations and timely updations
KB14. medical fitness requirements
KB15. safety measures to be undertaken while driving
KB16. payment procedures
KB17. documentation of trip details

Skills (S)
A. Core Skills/
Generic Skills
Reading Skills

The user/ individual on the job needs to know and understand how to:
SA1. read the delivery schedule for the day
SA2. read maps and geographic directions
SA3. read the traffic regulations

Writing Skills
The user/ individual on the job needs to know and understand how to:
SA4. fill the trip sheet forms and document the mileage and kilometre logs
SA5. record expenses and incomes during the trip
Oral Communication (Listening and Speaking skills)
The user/ individual on the job needs to know and understand how to:
SA6. communicate with the clients on delivery confirmation and arrival time

B. Professional Skills Decision Making
The user/ individual on the job needs to know and understand how to:
SB1. decide on the delivery routes

Plan and Organize
The user/ individual on the job needs to know and understand how to:
SB2. plan and manage the trip for timely delivery
SB3. re-schedule any plans as per requirement
Customer Centricity

The user/ individual on the job needs to know and understand how to:
SB4. customer requirements with respect to quality expectations
Problem Solving
The user/ individual on the job needs to know and understand how to:
SB5. handle delays in delivery schedule

SB6. solve emergency repair issues of the vehicle
Analytical Thinking
The user/ individual on the job needs to know and understand how to:
SB7. assess the delivery schedule and perform traffic management plan
SB8. assess the vehicle conditions for driving

Critical Thinking
The user/ individual on the job needs to know and understand how to:
SB9. spot any faults or repair in the vehicle
SB10. spot disruptions in the delivery schedule

Supervise the load for product safety in transit
Description This OS unit is about monitoring and supervising the product safety during transit with
respect to temperature, quality, etc.
Scope This unit/task covers the following:

• Monitor the temperature control logistics in transit
• Operate the temperature monitoring device
• Check constantly for the product safety in transit
• Document the operation

Monitoring the
temperature control
logistics in transit
To be competent, the user/ individual must be able to:
PC1. make sure the circulation of temperature controlled air is throughout the
entire load while transporting chilled products such as fruit, vegetables,
pharma, dairy, etc.

PC2. ensure the internal air circulation is constantly maintained inside the reefer
vehicle
PC3. use a generator back up to supply power in case of long transit time
PC4. place the container on power for few hours before the transit, in case of non
availability of generator so that ambient air accumulated inside the container
during loading is expelled

PC5. take into account the nature of the product, local conditions and any seasonal
variations
Operating the
temperature
monitoring device

To be competent, the user/ individual must be able to:
PC6. monitor and meet the temperature device operation and optimum
temperature compliance
PC7. ensure to manage the temperature in multiple zones
PC8. calibrate the temperature and humidity monitoring devices such as data
loggers at predetermined intervals

PC9. equip the vehicle with an on board electronic temperature monitoring device
PC10. check for the label clearly stated and affixed on the products with controlled
storage conditions such as “Time and Temperature sensitive” or “Do not
Freeze”, etc.

PC11. use the temperature indicators only when appropriate to monitor the
products during shipment
PC12. ensure the temperature check devices are in working conditions in case of
automatic devices

Checking constantly
for the product safety
in transit
To be competent, the user/ individual must be able to:
PC13. monitor the products at every stage of the journey ensuring their correct
functionality

PC14. ensure the prescribed temperatures are maintained and check the
refrigeration units
PC15. ensure to provide fresh air ventilation or dehumidification where required
PC16. ensure the vehicles are equipped with alarms
PC17. ensure the cooling units are active throughout the journey including stops
and rest

PC18. ensure not to use energy saving modes of the cooling unit
PC19. check the loading patterns for every commodity is maintained as per
requirement
PC20. ensure sufficient spacing around and within the load
PC21. ensure the corners of the cartons are supported by pallet
PC22. check the cargo packaging to ensure quality and specifications of the product
is maintained during transportation

PC23. ensure transit happens at the cooler climate (at nights) or with a generator or
storage back up
PC24. do not operate the reefer machinery when container doors are open
PC25. avoid the entry of pests into the reefer transport
PC26. understand which solution best matches the needs to assess the safety of the
products in transit

PC27. ensure necessary environment controls are in place for controlled storage
conditions requirement
PC28. open the vehicle doors with the products only during loading and unloading
PC29. ensure the product freshness and quality is maintained
Documenting the
operation

To be competent, the user/ individual must be able to:
PC30. document the quality of products throughout the journey
PC31. identify which stage (s) of journey the documentation needs to be done
PC32. record the temperature conditions in transit

Knowledge and Understanding (K)
A. Organizational
Context
(Knowledge of the
company /
organization and
its processes)

The user/individual on the job needs to know and understand:
KA1. company’s reporting structure
KA2. individual’s role in cold chain process flow
KA3. occupational health and safety standards

KA4. company’s quality control standards for perishable products
KA5. company’s policies, standard operating procedures and governance
structure

KA6. company’s personnel management and incentive rules
KA7. clients and suppliers of the company
KA8. company’s policies on the typical checks to be done before and during
transportation

KA9. companies transportation procedures and documentation

B. Technical Knowledge The user/individual on the job needs to know and understand:
KB1. temperature control for the transporting load for products such as fruit,
vegetables, pharma, dairy, etc.
KB2. maintenance of air circulation and spacing as per requirement
KB3. generator back up and its working
KB4. nature of the product transported

KB5. temperature requirements and compliance of the different products
KB6. operation of temperature and humidity monitoring device such as data
loggers
KB7. controlled storage conditions of the respective products
KB8. checking and inspecting the temperature devices working conditions
KB9. inspection of product safety during transit

KB10. precautions to be taken to avoid damages to the product while in transit
KB11. loading and unloading patterns
KB12. quality specifications of the product
KB13. environment control conditions for the various products
KB14. maintenance of product freshness

KB15. documentation of the product quality and conditions in transit
Skills (S)
A. Core Skills/
Generic Skills
Reading Skills

The user/ individual on the job needs to know and understand how to:
SA1. read instructions on temperature requirements for various products
SA2. read the operation manual of temperature operating device
SA3. read the job sheet for product safety maintenance
Writing Skills

The user/ individual on the job needs to know and understand how to:
SA4. document the product quality at the time of unloading
SA5. report the product and temperature conditions during transit
Oral Communication (Listening and Speaking skills)

The user/ individual on the job needs to know and understand how to:
SA1. interface effectively with internal team across departments
SA2. communicate with the loaders and unloaders to carry out their respective
activities as per requirement

B. Professional Skills Decision Making
The user/ individual on the job needs to know and understand how to:
SB1. take decision on appropriate temperature for the respective type of goods
SB2. take decision on appropriate time to use the temperature monitoring device
Plan and Organize

The user/ individual on the job needs to know and understand:
SB3. plan the effective ways of product inspection during transit

SB4. organize the controlled storage conditions of the respective products
Customer Centricity

The user/ individual on the job needs to know and understand:
SB5. maintain quality and vehicle hygienic conditions expected by customers
Problem Solving
The user/ individual on the job needs to know and understand how to:
SB6. resolve basic problems with the products damaged during transit
SB7. take action in case of any variations in the storage and environment
conditions

Analytical Thinking
The user/ individual on the job needs to know and understand how to:
SB8. assess the appropriate time to inspect the temperature and environment
conditions
SB9. assess whether the product meets the required quality specification during
transit

Critical Thinking
The user/ individual on the job needs to know and understand how to:
SB10. spot process disruptions and delays
SB11. monitor the temperature with appropriate device

Maintain the reefer vehicle
Description This OS unit is about performing regular maintenance, service and repair of reefer
vehicle and documenting the activities
Scope This unit/task covers the following:
• Perform vehicle maintenance activities in transit and in general
• Carry out vehicle service and repair
• Document and report the activities

To be competent, the user/ individual must be able to:
PC1. review the job card and understand the work to be carried out
PC2. understand the manufacturer specifications related to the vehicle
PC3. clean and organize the workshop before the activity
PC4. place the tools required for the service and maintenance
PC5. ensure correct materials or tools are used

PC6. mix solutions or other compounds for the activity
PC7. ensure the vehicle is placed on a suitable platform to begin service and
maintenance activity
PC8. ensure the residues of previous cargo has been removed before loading the
next batch
PC9. ensure timely maintenance is carried out of the devices and vehicle by
calibration and adjustments as required

PC10. ensure the components and vehicle are clean and conditioned
PC11. inspect the vehicle on regular basis for tyres, lights, body work, wheel fixings,
load, etc.
PC12. inspect the vehicle tyres in transit and fill air on regular basis
PC13. ensure the working condition of the temperature and fuel sensors in the
vehicle during transit

PC14. ensure smooth running of vehicles during transit
PC15. perform service and repairs as required during transit to these sensors and
any other vehicle parts
PC16. follow standard operating procedures for service and maintenance
PC17. manage time, materials and cost effectively
Carrying out vehicle
service and repair

To be competent, the user/ individual must be able to:
PC18. diagnose faults and service requirements of the vehicle
PC19. use the appropriate methodology for testing and diagnosis
PC20. conduct inspection of electrical and electronic systems in the vehicle

PC21. resolve the system failures as the monitoring systems are crucial to comply to
the industry regulations
PC22. monitor minor component repair, oil change and lubrication
PC23. fit and balance the replaced and refitted parts
PC24. perform the emergency repairs such as changing tyres in case of puncture,
checking on light bulbs, etc.

PC25. ensure no damage is caused while service and repair
PC26. take the required precautions to avoid any damage to the vehicle
PC27. monitor the mechanical and electrical functioning of the vehicle
PC28. ensure to obtain the correct spare parts, lubricants, coolants, oils and grease
as required
PC29. be aware of the various machines and tools used for emergency repair and
maintenance

PC30. ensure to keep the work area clean and tidy
PC31. verify the results of inspections and service with the vehicle specifications and
requirements
Documenting and
reporting the
activities
To be competent, the user/ individual must be able to:
PC32. observe and document any malfunctions or repair in the vehicle
PC33. report to the concerned authority on any malfunctions or repair in the vehicle
or tools and equipments

PC34. record all the service and maintenance activities
PC35. documents the repair activities undertaken
PC36. provide all required details such as time, date of service and repair, activities
undertaken, any malfunction, etc.

Knowledge and Understanding (K)
A. Organizational
Context
(Knowledge of the
company /
organization and
its processes)

The user/individual on the job needs to know and understand:
KA1. company’s reporting structure
KA2. individual’s role in cold chain process flow
KA3. occupational health and safety standards
KA4. company’s quality control standards for perishable products
KA5. company’s policies, standard operating procedures and governance
structure

KA6. company’s personnel management and incentive rules
KA7. clients and suppliers of the company
KA8. company’s policies on the typical checks to be done before and during
transportation

KA9. companies transportation procedures and documentation
B. Technical
Knowledge The user/individual on the job needs to know and understand:
KB1. reefer vehicle maintenance
KB2. service and repair procedures
KB3. tools required for service, repair and maintenance
KB4. solutions required for the maintenance activity and mixing requirements

KB5. manufacturer specifications of different tools and equipments used
KB6. cleaning procedures of the reefer vehicle
KB7. calibrations and adjustments as required for maintenance
KB8. inspection of vehicle on regular basis for tyres, lights, body work, wheel
fixings, load, etc.

KB9. standard operating procedures for service and maintenance
KB10. methodology for testing and diagnosis of repairs and faults
KB11. oil change and lubrication
KB12. emergency repairs such as changing tyres in case of puncture, checking on
light bulbs, etc.

KB13. precautionary measures to avoid damage to the vehicle
KB14. mechanical and electrical functioning of the vehicle
KB15. correct spare parts, lubricants, coolants, oils and grease as required
KB16. vehicle specifications and requirements
KB17. documentation of service, repair and maintenance
Skills (S)

A. Core Skills/
Generic Skills
Reading Skills
The user/ individual on the job needs to know and understand how to:
SA1. read maintenance and service requirements from job sheet
SA2. read manufacturer specifications related to the vehicle
SA3. read standard operating procedures for service and maintenance
Writing Skills

The user/ individual on the job needs to know and understand how to:
SA4. document details of maintenance and service activities
SA5. record details of faults and repair operations

Oral Communication (Listening and Speaking skills)
The user/ individual on the job needs to know and understand how to:
SA6. interface effectively with internal team across departments
SA7. coordinate with the concerned authority to report on any malfunctions or
repair

B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. take decision on correct materials and tools to be used for vehicle
maintenance

SB2. take decision on correct mix of solutions or any other compounds for the
maintenance and service activities
Plan and Organize
The user/individual on the job needs to know and understand how to:
SB3. plan the vehicle maintenance and service at regular intervals
SB4. organize the various requirements for the activity
Customer Centricity

The user/individual on the job needs to know and understand:
SB5. maintain quality and hygienic vehicle conditions to the extent expected by
customers
Problem Solving

The user/individual on the job needs to know and understand how to:
SB6. resolve the faults and malfunctions of the vehicle
SB7. perform the emergency repairs such as changing tyres in case of puncture,
checking on light bulbs, etc
Analytical Thinking

The user/ individual on the job needs to know and understand how to:
SB8. assess the calibrations and adjustments as per requirements
SB9. assess whether the vehicle meets the required condition after the
maintenance and service

Critical Thinking
The user/ individual on the job needs to know and understand how to:
SB10. spot process disruptions and delays

Maintain food and personnel safety, health and hygiene in cold storage plant
Description This OS unit is about complying with safety, health and hygiene at the workplace to
have a hazard-free environment and avoid downtime
Scope This unit/task covers the following:

• Take precautionary measures to avoid work hazards
• Follow standard health, safety and hygiene procedures
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria
Taking precautionary
measures to avoid
work hazards

To be competent, the user/ individual must be able to:
PC1. assess the various health, safety and environmental hazards in the cold storage
PC2. take necessary steps to eliminate or minimize the hazards
PC3. analyze the causes of accidents at the workplace

PC4. take preventive measures to avoid risk of cold burns and other injury due to
contact with hot surfaces, gas, fire, hot fluids/ liquids, etc.
PC5. ensure the employees have access to first aid kit when needed
PC6. ensure to use personal protective equipment and safety gear such as gloves,
jacket, footwear etc. for loading and unloading material in cold rooms to
protect themselves from hypothermia, frostbite etc

PC7. ensure to display safety signs at places where necessary for people to be
cautious
PC8. use rubber mats in the places where floors are constantly wet
PC9. ensure electrical precautions such as insulated clothing, adequate equipment
insulation, dry work area, switch off the power supply when not required, etc

PC10. display emergency exit plan at prominent places and have emergency assembly
area earmarked as a grid for easy counting of on duty associates and workers.
PC11. unplug the control panel, compressor, condensor etc before performing
maintenance

PC12. report to the superior on any problems and hazards identified
PC13. install fire alarms (electrical/manual) in cold store/deep freeze and keep other
safety devices like hammer/mallet in the storage area
Following standard

health, safety and
hygiene procedures
To be competent, the user/individual must be able to:
PC14. maintain appropriate ventilation in the cold rooms to avoid unacceptable
accumulation of heat, condensation or odours

PC15. check and review the cold storage areas frequently
PC16. stack items in an organized way and use safe lifting techniques to reduce risk
of injuries from handling procedures at the storage areas
PC17. ensure no sign of pest infestation and install rodent traps, fly glues and
insectocutors wherever needed

PC18. follow hygiene & sanitation standards of Government bodies like FSSAI, APEDA
and /or EIA or importing countries like FAO, EU standards after PC 20

PC19. use effective loading and unloading systems
PC20. proper stock rotation (First in First out) to be practised
PC21. segregate damaged/ non-conforming products from other products to
designate area for appropriate disposition

PC22. fumigate containers depending upon product and contamination or as per
customers’ requirement
PC23. avoid smoking, spitting, eating etc near food storage area
PC24. ensure reefers are covered, clean, free from pest infestation & other
contaminants

PC25. dispose cold storage plant waste in the designated areas safely as per
company’s policies and rules
PC26. ensure to be safe while handling machines(generator, compressor, condensor
etc), gas (ammonia) and chemicals(ethylene, refrigerants etc)
PC27. keep the floors free from oil, water and grease to avoid slippery surface
PC28. cut nails regularly and avoid applying nail paint. Avoid wearing bangles, rings,
and chains in cold storage

PC29. wash hands with soap solution and dry under a dryer as they enter for duty or
after using wash room
PC30. periodic examination of protective devices, pressure vessels and pipelines, and
parts of pipework by a competent person to prevent defect that may give rise
to danger

PC31. ensure workers suffering from abscess, boils etc should be relieved from food
handling
PC32. develop personal hygiene habits like brushing teeth, taking shower everybody,
wearing clean and tidy clothes after ironing etc

Knowledge and Understanding (K)
A. Organizational
Context
(Knowledge of the
company /
organization and
its processes)

The individual on the job needs to know and understand:
KA1. company’s HR policies on personnel management
KA2. company’s reporting structure

KA3. occupational health and safety standards
KA4. cold storageplant inspection checklist
KA5. company’s sanitary standard operating procedures
KA6. procedures to follow during emergency maintenance issues

KA7. technical standards for design and construction of cold storages: Bureau of
Indian standards(BIS), International standard(ISO) etc

B. Technical
Knowledge
The individual on the job needs to know and understand:
KB1. the purpose and usage of protective gears such as gloves , jackets etc. while
working

KB2. use of first aid at workplace
KB3. cold storage order 1980
KB4. food safety and standards act 2006
KB5. reporting procedure or heirarchy for signs of damage and potential hazards
KB6. methods to minimize accidental risks

KB7. safe storage and handling of chemicals like refrigerants, ammonia, ethylene
etc
KB8. loading and unloading systems
KB9. standard operating procedure for safety drills and equipment maintenance
KB10. operation of machines: compressor, condensor, evaporator etc.
KB11. emergency procedures to be followed in case of an mishap such as fire,
accidents, etc. and communication of safety instructions to subordinate
staff

KB12. emergency responses in case of malfunctioning of refrigeration equipment as
a whole or its components like evaporator, condenser or compressor
KB13. solid, liquid and gaseous waste disposal, treatment norms and equipment
KB14. necessary action to be taken for the hazards identified
KB15. knowledge of Quality systems like BRC, FSSAI, ISO, FSSC, HACCP etc
Skills (S)

A. Core Skills/
Generic Skills
Reading Skills
The user/individual on the job needs to know and understand how to:
SA1. read and interpret the relevant organisation policies, procedures and
diagrams that identify health, safety and safe environmental practices.

SA2. read job sheets, company policy documents and information displayed at the
workplace for health, safety and environment.
SA3. read notes/comments from the senior

Writing Skills
The user/individual on the job needs to know and understand how to:
SA4. fill up documentation related to health, safety and environmental standards,
if required

Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA5. verbally report health, safety and environmental hazards and poor
organisation practice.

SA6. communicate to the supervisor about the work health, safety and
environmental issues
SA7. receive instructions from supervisor on minimizing the risks
SA8. communicate with co-workers about the precautions to be taken for hazards
free work

B. Professional Skills Decision Making

The user/individual on the job needs to know and understand how to:
SB1. take preventive measures for the identified hazards
SB2. select appropriate hand tools and personal protection equipment
SB3. identify first aid needs in case of an injury

Plan and Organize
The user/individual on the job needs to know and understand how to:
SB4. formalize and display evacuation plan at strategic locations
Customer Centricity
The user/ individual on the job needs to know and understand how to:
SB5. ensure targeted product delivery by practicing stipulated standards of
occupational health safety and environmental measures

Problem Solving
The user/individual on the job needs to know and understand how to:
SB6. take care of personal and equipment protection
SB7. identify the hazards and suggest possible solutions

Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. use safety equipment such as fire extinguisher during fire accidents
SB9. store tools in a safe way
SB10. analyse the seriousness of the hazards

Critical Thinking
The user/individual on the job needs to know and understand how to:
SB11. evolve smooth workflow by avoiding hazards at workplace
SB12. evaluate and apply the possible solutions for the hazards, as necessary

Communicate effectively with colleagues and clients
Description This OS unit is about coordinating and communicating effectively with seniors,
colleagues and clients to achieve a smooth workflow
Scope This unit/task covers the following:
• Interact with seniors
• Communicate with colleagues
• Communicate effectively with clients

Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria
Interacting with
seniors
To be competent, the user/ individual must be able to:
PC1. understand the work output requirements, targets, performance indicators and
incentives

PC2. deliver quality work on time and report any anticipated reasons for delays
PC3. escalate unresolved problems or complaints to the relevant superior
PC4. communicate project progress proactively to the superior
PC5. receive feedback on work standards
PC6. document the completed work schedule and handover to the superior
Communicating with
colleagues

To be competent, the user/ individual must be able to:
PC7. exhibit trust, support and respect to all the colleagues in the workplace
PC8. aim to achieve hassle free cold chain operation
PC9. help and assist colleagues with information and knowledge
PC10. seek assistance from the colleagues when required

PC11. identify the potential and existing conflicts with the colleagues and resolve
PC12. pass on essential information to other colleagues on timely basis
PC13. maintain the etiquette, use polite language, demonstrate responsible and
disciplined behaviors to the colleagues

PC14. interact with colleagues from different departments: ripening chamber, cold
storage, transport, packhouse etc to effectively carry out the work among the
team and understand the nature of their work

PC15. put team over individual goals and multi task or share work where necessary
supporting the colleagues
PC16. highlight any errors of colleagues, help to rectify and ensure quality output
PC17. work with cooperation, coordination, communication and collaboration, with
shared goals and supporting each others performance
Communicating

effectively with
clients
To be competent, the user/ individual must be able to:
PC18. ask relevant questions to the client and identify their needs
PC19. possess strong knowledge on market and cold chain operation
PC20. brief the client clearly on potential costs and challenges involved in the cold
chain industry

PC21. communicate with the client in a polite, professional and friendly manner
PC22. build effective but impersonal relationship with the client

PC23. ensure the appropriate language and tone are used with clients
PC24. listen actively and have a two way communication
PC25. be sensitive to the gender, cultural and social differences such as modes of
greeting, formality, etc.

PC26. understand the client expectations correctly and provide the appropriate
products and services
PC27. understand the client dissatisfaction and address or escalate their complaints
effectively

PC28. maintain a positive, sensible and cooperative manner all time
PC29. ensure to maintain a proper body language, dress code, gestures and etiquettes
towards the client

PC30. avoid interrupting the client while they talk
PC31. ensure to avoid negative questions and statements to the client
PC32. inform the client on any issues or problems before hand and also on the
developments involving them

PC33. ensure to respond back to the client immediately for their voice messages, emails, apps, etc.
PC34. develop good rapport with the client and promote other products and services
PC35. seek feedback from the client on their understanding to what was discussed
PC36. explain the terms and conditions clearly

Knowledge and Understanding (K)
A. Organizational
Context
(Knowledge of the
company /
organization and
its processes)

The individual on the job needs to know and understand:
KA1. vision, mission and values of the company
KA2. business and performance of the company
KA3. company’s policies on personnel management, effective team work at
workplace

KA4. company’s HR policies
KA5. company’s reporting structure
KA6. company’s documentation policy
KA7. company’s customer profile

KA8. occupational health and safety standards
KA9. company’s policy on business ethics and code of conduct
B. Technical Knowledge

The individual on the job needs to know and understand:
KB1. methods for effective communication with various categories of people and
the different departments in the organization

KB2. significance of team coordination and productivity targets of the organisation
KB3. how to record the job activity as required on various types of documents
KB4. how to use computer or smartphone to communicate effectively and
productively

KB5. significance of helping colleagues with specific issues and problems
KB6. importance of meeting quality and time standards as a team
KB7. how to practice effective listening and talking
KB8. effective use of voice tone and pitch for communication

KB9. how to demonstrate ethics and convey discipline to the clients
KB10. how to build effective working relationship with mutual trust and respect
within the team
KB11. importance of dealing with grievances effectively and in time

Skills (S)
A. Core Skills/
Generic Skills
Reading Skills
The user/ individual on the job needs to know and understand how to:
SA1. read job sheets, company policy documents and information displayed at the
workplace

SA2. read notes/comments from the senior
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA3. fill up documentation pertaining to job requirement
Oral Communication (Listening and Speaking skills)

The user/ individual on the job needs to know and understand how to:
SA4. interact with team members to work efficiently
SA5. communicate effectively with senior to achieve smooth workflow
SA6. communicate effectively with the clients to build a good rapport with them

SA7. use language that the client or colleague understands
SA8. use the communication systems of the company, e.g., telephone, fax, public
announcement systems

SA9. E-mail and use Internet for communicating
SA10. use of audio-visual aids to communicate complex issues

B. Professional Skills Decision Making
The user/ individual on the job needs to know and understand how to:
SB1. spot and communicate potential areas of disruptions to work process and
report the same
SB2. report to supervisor and deal with a colleague individually, depending on the
type of concern

Plan and Organize
The user/ individual on the job needs to know and understand how to:
SB3. plan communication strategy in order to avoid conflicts and work disruption
Customer Centricity
The user/ individual on the job needs to know and understand how to:
SB4. practice patient listening, careful talking and paraphrasing in order to avoid
misunderstanding

Problem Solving
The user/ individual on the job needs to know and understand how to:
SB5. coordinate with different departments and multi-task as necessary
SB6. contribute to quality of team work and achieve smooth workflow
SB7. share work load as required
SB8. delegate work in consultation with senior or as necessary instead of allowing
work to pile up

Analytical Thinking
The user/ individual on the job needs to know and understand how to:
SB9. resolve recurring inter-personal conflicts by clear and two-way dialogue
Critical Thinking

The user/ individual on the job needs to know and understand how to:
SB10. improve work processes by interacting with others and adopting best
practices