Airline Baggage Handler:

Brief Job Description: Airline Baggage Handler prepares baggage, cargo and mail to be transported to an aircraft and receives loads from an aircraft, interprets baggage tags and labelling information and use appropriate equipment.

Personal Attributes: The individual should have basic communication skills, fine motor skills and hand-eye coordination. Ability to stand and walk for long periods of time with consistent kneeling, squatting and reaching above the head.

Airline Baggage Handler

Safety and security procedures:

Comprehending the safety and security procedures

PC1. comply with the organisation’s safety and security policies and procedures

PC2. comply with the regulatory guidelines on safe conduct of operations and maintenance of conditions to thwart any acts of unlawful interference

PC3. report any identified breaches of safety, and security policies and procedures to the designated person

PC4. coordinate with other resources at the workplace (within and outside the organisation) to achieve safe and secure environment

PC5. identify and mitigate any safety and security hazards like illness, accidents, fires or acts of unlawful interference if it falls within the limits of individual’s authority

PC6. report any hazards outside the individual’s authority to the relevant person in line with organisational procedures and regulatory guidelines

PC7. follow organisation’s emergency procedures for accidents, fires or acts of unlawful interference

PC8. identify and recommend opportunities for improving health, safety, and security to the designated person

PC9. complete all health and safety records are updates and procedures well defined

Knowledge and Understanding

Organisational Context

KA1. hazard identification and risk management as defined within the organisational policy and procedures

KA2. regulatory requirements and organisation’s procedures for maintenance of safety and security standards and individual’s role and responsibilities in relation to this

KA3. how and when to report hazards

KA4. the limits of responsibility for dealing with hazards

KA5. the organisation’s emergency procedures for different emergency situations and the importance of following these

KA6. importance of maintaining high standards of safety and security KA7. implications that any non-compliance with safety and security may have on individuals and the organization

Technical Knowledge

KB1. different types of breaches of safety and security and how and when to report these

KB2. evacuation procedures for workers and passengers

KB3. how to summon medical assistance and the emergency services, where necessary

KB4. how to use the health, safety and accident reporting procedures and the importance of these

KB5. regulatory guidelines on dealing with safety and security emergencies.

Core Skills/ Generic Skills

Writing Skills
The user/ individual on the job needs to know and understand how to: SA1. complete accurately a well written report in English language detailing the situations of emergency with attention to detail
Reading Skills
The user/individual on the job needs to know and understand how to: SA2. read instructions, guidelines/procedures/rules
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA3. listen to and orally communicate information with all concerned

Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make decisions on a suitable course of action or response if permitted by the authority matrix
Plan and Organise
The user/individual on the job needs to know and understand how to: SB2. monitor efficient functioning of all activities
SB3. plan and organise work to achieve targets and deadlines
Customer Centricity

The user/individual on the job needs to know and understand how to:
SB4. communicate with passengers and other stakeholders in a courteous manner
SB5. maintain cordial work relationship
Problem Solving
The user/individual on the job needs to know and understand how to:
SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management
SB7. identify and correct errors
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. analyse best possible solutions (cost, time, effort, etc.) suited for operations
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB9. concentrate on task at hand and complete it without errors
SB10. apply balanced judgments to different situations.


1,053 Airport Baggage Handling Photos - Free & Royalty-Free Stock Photos  from Dreamstime



Operating a vehicle airside

Prepare a vehicle for airside use
PC1. make sure that airside driving authorization/ license is appropriate to the vehicle
PC2. confirm that the vehicle is lit and marked according to airside driving requirements
PC3. complete documents relating to using the vehicle in line with the organisation procedures
Manoeuvre a vehicle airside
PC4. manoeuvre the vehicle in a controlled manner in all conditions
PC5. park the vehicle safely in appropriate areas in line with organisation procedures
PC6. follow airside signage/ markings
PC7. give priority to moving aircraft at all times
PC8. maintain a safe distance between the vehicle and aircraft at all time as defined by regulatory guidelines
PC9. make sure that all doors and shutters (where relevant) are closed while driving the vehicle
PC10. reverse the vehicle according to organisational and regulatory guidelines
PC11. be constantly vigilant when driving
procedures and practices which contribute to safety of airside traffic and apron operations
PC12. wear appropriate Personal Protective Equipment (PPE) while driving PC13. secure vehicle loads in line with the organisation procedures
PC14. carry an airside driving license in line with the organisation procedures and regulatory guidelines
PC15. take appropriate remedial action when foreign object debris (FOD) or spillage is seen on the airfield
PC16. report dangerous or unsafe practices to appropriate authority PC17. get rid of all waste products in line with the organisation procedures and regulatory guidelines
PC18. provide unhindered access for emergency services at all times
Comply with airside accident, hazard and emergency procedures
PC19. report all airside accidents and emergencies in line with organisation procedures and regulatory guidelines
PC20. respond to airside accidents and emergencies in line with organisation procedures and regulatory guidelines
Knowledge and Understanding
 
Organisational Context
KA1. organisation safety policy and procedures; basic compliance to technical requirements and standards; safety and hazards
KA2. organisation structure
KA3. escalation procedure
 
Technical knowledge
KB1. organisation and regulatory procedures as they may apply to airside traffic
KB2. airside safety instruction
KB3. airside safety areas (roads, manoeuvring areas, stands) in relation to license categories
KB4. airside signs and markings
KB5. aircraft crossing points
KB6. airport and stand layout
KB7. speed limits
KB8. airside parking regulations
KB9. regulations concerning reversing
KB10. low visibility notification and operating procedures
KB11. the effect that poor weather conditions including snow and ice, high winds, rain/surface water, lightning and heat on driving airside
 
Core Skills/ Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. complete documents related to use of vehicle
Reading Skills
The user/individual on the job needs to know and understand how to: SA2. interpret airport and stand layout
SA3. read airside safety instructions
SA4. read airside parking regulations
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA5. communicate clearly with supervisors and peers
SA6. regularly communicate with all employees in the chain of activities
to ensure efficient operations
SA7. share best practices with peers and subordinates
 
Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to: SB1. understand types of faults occurring and how to deal with it
Plan and Organise
The user/individual on the job needs to know and understand how to: SB1. monitor efficient functioning of all activities
SB2. prioritize and execute tasks in within the scheduled time limits
Customer Centricity
Not applicable
Problem Solving
The user/individual on the job needs to know and understand how to:
SB3. identify trends/common causes for errors and suggest possible solutions to the supervisor / management
SB4. identify and correct errors
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB5. take the most appropriate remedial action when hazards are identified on the airfield
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB6. concentrate on the task at hand and complete it without errors
 
 
Baggage Handler - Toil of Indian Coolie Worker Editorial Image - Image of  carrier, distress: 94748230




Unloading of an aircraft load  

Approaching the aircraft
PC1. understand the signs which indicate that it is safe to approach the aircraft
PC2. identify the Personal Protective Equipment (PPE) required to perform the function
PC3. ensure that the equipment or personnel approach the aircraft from the right direction and as per the operational guidelines set forth by the organisation or regulators
PC4. ensure that the equipment is parked at the designated location to p erform its function
PC5. ensure that the equipment is secured and no movement of equipment can take place which can damage the aircraft.

Opening of cargo doors on the aircraft
PC6. identify the location of the cargo door controls
PC7. ensure that the equipment is in a safe configuration and shall not restrict or hit the cargo door in the process of its opening
PC8. ensure that no external force is applied to the cargo doors in case of any fault in the process of cargo door opening
PC9. ensure that the cargo door is opened only by individuals who are authorized as per organisation policy or by regulatory guidelines
PC10. ensure that any visual defect observed on the cargo door is immediately escalated to appropriate personnel without any delay
Initiate unloading of the aircraft load
PC11. align the unloading equipment in line with the cargo door sill PC12. ensure that the load can be transferred from the aircraft cargo
compartment onto the equipment without any damage to cargo, equipment or aircraft.
PC13. ensure that the unloading sequence is in line with the instructions from the loading supervisor and organisation policies. PC14. ensure that the person is physically fit to enter into confined space and move or lift cargo in a sitting or kneeling position, if the space is not enough for the personnel to stand.
PC15. ensure that during the process of moving the cargo in the cargo compartment there is no damage to the cargo or the aircraft.
PC16. escalate to the appropriate personnel if any cargo is found damaged or in case of any issue observed which can impact the security or safety of aircraft.


Knowledge and Understanding
 
Organisational Context
KA1. organisation safety policy and procedures, basic compliance to technical requirements and standards; safety and hazards, PPE
KA2. organisation structure KA3. escalation procedure
Technical knowledge
KB1. types of aircraft and the location of cargo doors on the aircraft
KB2. the opening mechanism of cargo doors on different types of aircraft KB3. the location reference or design of location numbers within the
cargo compartment of different types of aircraft
KB4. self-evaluation of health concerns like back pain or injury KB5. basic first aid procedures
KB6. airside safety regulations KB7. aviation security regulations.

Core Skills/ Generic Skills
Writing Skills
The user/individual on the job needs to know and understand how to:
SA1. write either in English or in the preferred local language events that took place on a flight if required due to any circumstances.
Reading Skills
The user/individual on the job needs to know and understand how to: SA2. read the details of any instructions
SA3. read and understand the organisation policies & procedures
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA4. communicate clearly with supervisors and peers
SA5. regularly communicate with all employees in the chain of activities to ensure activities are running smoothly
SA6. share best practices with peers and subordinates
 
Professional Skills
Decision Making
SB1. make decisions on a suitable course of action or response if permitted by the authority matrix
Plan and Organise
The user/individual on the job needs to know and understand how to: SB2. monitor efficient functioning of all activities
SB3. plan and organise work to achieve targets and deadlines
Customer Centricity
Not applicable
Problem Solving
The user/individual on the job needs to know and understand how to:
SB4. identify trends/common causes for errors and suggest possible solutions to the supervisor / management
SB5. identify and correct errors
Analytical Thinking
Not applicable
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB6. concentrate on task at hand and complete it without errors
SB7. apply balanced judgments to different situations
 
 
The truth about baggage handlers: Free flights and rhinos - it's not just  about loading bags


Loading an aircraft load

Approaching the aircraft
PC1. understand the signs which indicate that it is safe to approach the aircraft
PC2. ensure that the equipment or personnel are approaching the aircraft from the right direction and as per the operational guidelines set forth by the organisation or regulators
PC3. identify the Personal Protective Equipment (PPE) required to perform the function
PC4. ensure that the equipment is parked at the designated location to perform its function
PC5. ensure that the equipment is secured and no movement of equipment can take place which can damage the aircraft
Opening of cargo doors on the aircraft
PC6. identify the location of the cargo door controls
PC7. ensure that the equipment is in a safe configuration and shall not restrict or damage the cargo door in the process of its opening
PC8. ensure that no external force is applied to the cargo doors in case of any fault in the process of cargo door opening
PC9. ensure that the cargo door is opened only by individuals who are authorized as per organisation policy or by regulatory guidelines
PC10. ensure that any visual defect observed on the cargo door is immediately escalated to appropriate personnel without any delay
Initiate loading of the aircraft load
PC11. perform visual check of the aircraft compartment to ensure there is no unauthorized cargo or item left inside the cargo compartment.
PC12. escalate any findings to the appropriate personnel immediately before commencing loading.
PC13. align the loading equipment in line with the cargo door sill
PC14. ensure that the load can be transferred from the equipment into
the aircraft cargo compartment without any damage to cargo, equipment or aircraft. PC15. ensure that the loading sequence is in line with the instructions from the loading supervisor and organisation policies.
PC16. ensure that the person is physically fit to enter into confined space and move or lift cargo in a sitting or kneeling position, if the space is not enough for the personnel to stand.
PC17. ensure that during the process of moving the cargo in the cargo compartment there is no damage to the cargo or the aircraft.
PC18. ensure that the cargo is secured in accordance to organisational procedures.
PC19. escalate to the appropriate personnel if any cargo is found damaged or in case of any issue observed which can impact the security or safety of aircraft.
Knowledge and Understanding
 
Organisational Context
KA1. organisation safety policy and procedures, basic compliance to technical requirements and standards; safety and hazards, PPE
KA2. organisation structure KA3. escalation procedure
Technical knowledge
KB1. types of aircraft and the location of cargo doors on the aircraft.
KB2. the opening mechanism of cargo doors on different types of aircraft
KB3. the location reference or design of location numbers within the
cargo compartment of different types of aircraft
KB4. self-evaluation of health concerns like back pain or injury
KB5. basic first aid procedures
KB6. airside safety regulations
KB7. aviation security regulations
Core Skills/ Generi c Skills
Writing Skills
The user/individual on the job needs to know and understand how to:
SA1. write either in English or in the preferred local language events that took place on a flight if requir ed due to any circumstances
Reading Skills
The user/individual on the job needs to know and understand how to: SA2. read the details of any instructions
SA3. read and understand the organisation policies & procedures
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA4. communicate clearly with supervisors and peers
SA5. regularly communicate with all employees in the chain of activities to ensure activities are running smoothly
SA6. share best practices with peers and subordinates.

Professional
Skills
Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make decisions on a suitable course of action or response if permitted by the authority matrix
Plan and Organise
The user/individual on the job needs to know and understand how to: SB1. monitor efficient functioning of all activities
SB2. plan and organise work to achieve targets and deadlines
Customer Centricity
Not applicable
Problem Solving
The user/individual on the job needs to know and understand how to:
SB3. identify trends/common causes for errors and suggest possible solutions to the supervisor / management
SB4. identify and correct errors
Analytical Thinking
Not applicable
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB5. concentrate on task at hand and complete it without errors
SB6. apply balanced judgments to different situations.


Work Effectively in a Team

Performance Criteria
 
Support the work team
PC1. display courteous and helpful behaviour at all times.
PC2. take opportunities to enhance the level of assistance offered to colleagues.
PC3. meet all reasonable requests for assistance within acceptable workplace timeframes.
PC4. complete allocated tasks as required. PC5. seek assistance when difficulties arise.
PC6. use questioning techniques to clarify instructions or responsibilities.
PC7. identify and display a non discriminatory attitude in all contacts with customers and other staff members
Maintain personal presentation
PC8. observe appropriate dress code and presentation as required by the workplace, job role and level of customer contact.
PC9. follow personal hygiene procedures according to organisational policy and relevant legislation.
Develop effective work habits
PC10. interpret, confirm and act on workplace information, instructions and procedures relevant to the particular task.
PC11. interpret, confirm and act on legal requirements in regard to anti- discrimination, sexual harassment and bullying.
PC12. ask questions to seek and clarify workplace information.
PC13. plan and organise daily work routine within the scope of the job role.
PC14. prioritise and complete tasks according to required timeframes.
PC15. identify work and personal priorities and achieve a balance between competing priorities.
Knowledge and Understanding
 
 
Organisational Context
KA1. The policies and procedures relating to the job role.
KA2. The value system of the organisation.
KA3. Employee rights and obligations.
KA4. The reporting hierarchy and escalation matrix.
Technical Knowledge
KB1. ask questions to identify and confirm requirements.
KB2. follow routine instructions through clear and direct communication. KB3. use language and concepts appropriate to cultural differences.
KB4. use and interpret non-verbal communication.
KB5. the scope of information or materials required within the parameters of the job role.
KB6. consequences of poor team participation on job outcomes. KB7. work health and safety requirements
Core Skills/ Generic Skills
Writing Skills,
On the job the individual needs to be able to: SA1. complete documentation accurately. SA2. write simple reports when required.
Reading Skills
On the job the individual needs to be able to: SA3. read information accurately.
SA4. read and interpret data sheets.
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA5. listen to and orally communicate information with all concerned
 
Professional Skills
Decision Making
On the job the individual needs to be able to:
SB1. make appropriate decisions regarding the responsibilities of the job role.
Plan and Organise
The user/individual on the job needs to know and understand how to:
SB2. monitor efficient functioning of all activities
SB3. plan and organise work to achieve targets and deadlines
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB4. communicate with passengers and other stakeholders in a courteous manner
SB5. maintain effective work relationship
Problem Solving
The user/individual on the job needs to know and understand how to:
SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management
SB7. identify and correct errors
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. analyse best possible solutions (cost, time, effort, etc.) suited for operations
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB9. concentrate on task at hand and complete it without errors
SB10. apply balanced judgments to different situations
 
 
 
 
 Model Curriculum
Airline Baggage Handler
(Options : Airside Vehicle Operator)
 
Follow safety and security
procedures
 
comprehend the organisation’s safety and security policies and procedures
 comprehend the regulatory guidelines on safe conduct of operations and maintenance of conditions to thwart any acts of unlawful interference
 report any identified breaches of safety, and security policies and procedures to the designated person
 coordinate with other resources at the workplace (within and outside the organisation) to achieve safe and secure environment
 identify and mitigate any safety and security hazards like illness, accidents, fires or acts of unlawful interference if it falls within the limits of individual’s authority
 report any hazards outside the individual’s authority to the relevant person in line with organisational procedures and regulatory guidelines
 follow organisation’s emergency procedures for incidents or accidents, fires or acts of unlawful interference
 identify and recommend opportunities for improving health, safety, and security to the designated person
 ensure completion of all health and safety records are updates and procedures well defined
 
Unloading of aircraft load
 
understand the signs which indicate that it is safe to approach the aircraft
 identify the personal protective equipment (PPE) required to perform the function
 ensure that the equipment or personnel approach the aircraft from the right direction and as per the operational guidelines set forth by the organisation or regulators
 ensure that the equipment is parked at the designated location to perform its function
 ensure that the equipment is secured
and no movement of equipment can take place which can damage the aircraft
 identify the location of the cargo door controls
 ens ure that the equipment is in a safe configuration and shall not restrict or damage the cargo door in the process of its opening
 ensure that no external force is applied to the cargo doors in case of any fault in the process of cargo door opening
 ensure that the cargo door is opened only by individuals who are authorized as per organisational policy or by regulatory guidelines
 ensure that any visual defect observed on the cargo door is immediately escalated to appropriate personnel without any delay
 align the unloading equipment in line with the cargo door sill
 ensure that the load can be transferred from the aircraft cargo compartment onto the equipment without any damage to cargo, equipment or aircraft.
 ensure that the unloading sequence is in line with the offloading instructions from the loading supervisor and as per organisation policies.
 ensure that the person is physically fit to enter into confined space and move or lift cargo in a sitting or kneeling position, if the space is not enough for the personnel to stand.
 ensure that during the process of moving the cargo in the cargo compartment there is no damage to the cargo or the aircraft.
 escalate to the appropriate personnel if any cargo is found damaged or in case of any issue observed which can impact the security or safety of aircraft.
 
Loading an aircraft load
 
· understand the signs which indicate that it is safe to approach the aircraft
 ensure that the equipment or personnel are approaching the aircraft from the right direction and as per the operational guidelines set forth by the organisation or regulators
 identify the personal protective
equipment (PPE) required to perform the function
 ensure that the equipment is parked at the designated location to perform its function
 ensure that the equipment is secured and no movement of equipment can take place which can damage the aircraft
 identify the location of the cargo door controls
 ensure that the equipment is in a safe configuration and shall not restrict or damage the cargo door in the process of its opening
 ensure that no external force is applied to the cargo doors in case of any fault in the process of cargo door opening
 ensure that the cargo door is opened only by individuals who are authorized as per organisation policy or by regulatory guidelines
 ensure that any visual defect observed on the cargo door is immediately escalated to appropriate personnel without any delay
 perform visual check of the aircraft compartment to ensure there is no unauthorized cargo or item left inside the cargo compartment.
 escalate any findings to the appropriate personnel immediately before commencing loading.
 align the loading equipment in line with the cargo door sill
 ensure that the load can be transferred from the equipment into the aircraft cargo compartment without any damage to cargo, equipment or aircraft.
 ensure that the loading sequence is in line with the instructions from the loading supervisor and organisation policies.
 ensure that the person is physically fit to enter into confined space and move or lift cargo in a sitting or kneeling position, if the space is not enough for the personnel to stand.
 ensure that during the process of moving the cargo in the cargo compartment there is no damage to the cargo or the aircraft.
 ensure that the cargo is secured in accordance to organisational
procedures.
 escalate to the appropriate personnel if any cargo is found damaged or
 in case of any issue observed which can impact the security or safety of aircraft.
 
Work Effectively in a Team
 
· display courteous and helpful behaviour at all times.
 take opportunities to enhance the level of assistance offered to colleagues.
 meet all reasonable requests for assistance within acceptable workplace timeframes.
 complete allocated tasks as required.
 seek assistance when difficulties arise.
 use questioning techniques to clarify instructions or responsibilities.
 identify and display a non-discriminatory attitude in all contacts with customers and other staff members.
 observe appropriate dress code and presentation as required by the workplace, job role and level of customer contact.
 follow personal hygiene procedures according to organisational policy and relevant legislation.
 interpret, confirm and act on workplace information, instructions and procedures relevant to the particular task
 interpret, confirm and act on legal requirements in regard to antidiscrimination, sexual harassment and bullying.
 ask questions to seek and clarify workplace information.
 plan and organise daily work routine within the scope of the job role
 prioritise and complete tasks according to required timeframes
 identify work and personal priorities and achieve a balance between competing priorities
 
Operate a vehicle airside
 
make sure that airside driving authorization/license is appropriate and valid to the vehicle
 confirm that the vehicle is lit and marked according to airside driving requirements
 complete documents relating to using the vehicle in line with the organisation procedures
 manoeuvre the vehicle in a controlled manner in all conditions
 park the vehicle safely in appropriate areas in line with organisation procedures
 follow airside signage/markings
 give priority to moving aircraft at all times
 maintain a safe distance between the vehicle and aircraft at all times as defined by regulatory guidelines
 make sure that all doors and shutters (where relevant) are closed while driving the vehicle
 reverse the vehicle according to organisational and regulatory guidelines
 be constantly vigilant when driving
 wear appropriate Personal Protective Equipment (PPE) while driving
 secure vehicle loads in line with the organisation procedures
 carry an airside driving license in line with the organisation procedures and regulatory guidelines
 take appropriate remedial action when foreign object debris (FOD) or spillage is seen on the airfield/apron
 report dangerous or unsafe practices to appropriate authority
 get rid of all waste products in line with the organisation procedures and regulatory guidelines
 provide unhindered access for emergency services at all times
 report all airside incidents, accidents and emergencies in line with organisation procedures and regulatory guidelines
respond to airside incidents, accidents and emergencies in line with organisation procedures and regulatory guidelines baggage handling equipment like tug, baggage cart/dolly, baggage chute,
 baggage conveyor, baggage loader, Aircraft handling manual (AHM) of widely used aircraft, Baggage Scanner
 
 
Guidelines for Assessment
 
 
 Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC.
The assessment for the theory part will be based on knowledge bank of questions created by the SSC.
Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS
Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below).
Individual assessment agencies will create unique evaluations for skill practical for every student at each ex amination/training center based on this criterion.
To pass the Qualification Pack , every trainee should score a minimum of 50% of aggregate marks to successfully clear the assessment.
In case of unsuccessful completion, t he trainee may seek reassessment on the Qualification Pack.