Free Control Room Operator Course (6Months)
Control Room Operator:
Brief Job Role Description: Individuals at this job are responsible for supporting command control centre operations and overseeing the day-to-day activities of IoT solutions. They are also responsible for ensuring regular software and firmware updates for devices.
Personal Attributes: IoT – Control Room Operators Control Room Operator Course must inculcate strong work ethic, maintain a healthy working environment and provide data and information in standard formats
Manage IoT devices and Control Room Operator Course ensure regular software and firmware updates:
Patches and Updates
To be competent, the user/individual on the job must be able to:
PC1. perform timely installation of patches and updates of solution software and firmware
PC2. perform over-the-air updates of devices
Over The Air Updates
PC3. initialize files and tools required for over the air update process
PC4. perform encryption of files to secure over the air update process
PC5. distribute files to intended target devices
PC6. perform the update process for target devices
PC7. perform post-update activities such as activating updated code
PC8. verification that system is functioning as per specifications
Organizational
Context
The user/individual on the job needs to know and understand:
KA1. organizational policies, procedures and guidelines which relate to performing software and firmware updates
KA2. organizational policies and procedures for sharing data
KA3. the range of standard templates and tools available and how to use them
Technical
Knowledge
The user/individual on the job needs to know and understand:
KB1. broad knowledge of the overall iot solution and how the components interact with each other
KB2. how to perform over the air updates
KB3. how to encrypt and decrypt patches
Skills (S)
The user/individual on the job needs to know and understand how to:
Writing Skills
SA1. complete accurate well written work with attention to detail
Reading Skills
SA2. follow instructions, guidelines, procedures, rules and service level agreements
Listening and Speaking Skills
SA3. ask for clarification and advice from appropriate people
SA4. listen effectively and orally communicate information accurately
Decision Making
SA5. follow rule-based decision making processes
Plan and Organize
SA6. plan and organize your own work to achieve targets and deadlines
Problem Solving
SA7. refer anomalies to the supervisor
SA8. apply problem-solving approaches in different situations
Analytical Thinking
SA9. pass on relevant information to others
Critical Thinking
SA10. apply balanced judgments to different situations
Attention to Detail
SA11. apply good attention to detail
SA12. check your work is complete and free from errors
Team Working
SA13. work effectively in a team environment
SA14. contribute to the quality of team working
Support command control centre operations and oversee day-today
activities of IoT solutions:
Device Interfacing
To be competent, the user/individual on the job must be able to:
PC1. interface all physical devices with central command centre
Security Monitoring
PC2. monitor unauthorized access attempts to iot devices, customer data, and backend systems
PC3. monitor security breaches from external threats
PC4. manage controls for device and user authentication and fraud detection
Anomaly Detection
PC5. continuously monitor device usage and performance
PC6. detect and respond to unusual device behaviour in near real-time
PC7. report abnormal behaviour to relevant stakeholders
Remote Diagnosis and Repair
PC8. perform remote diagnosis of iot assets using technologies such as AR/VR
PC9. perform remote repair of iot assets using technologies such as ar/vr
Service Reliability
PC10. manage event and ticket management related activities
PC11. ensure round the clock service reliability
Report Generation
PC12. prepare reports based on data and insights generated
PC13. share reports and insights with relevant stakeholders
Organizational
Context
The user/individual on the job needs to know and understand:
KA1. organizational policies, procedures and guidelines which relate to monitoring, diagnosing and repairing devices
KA2. organizational policies and procedures for sharing data
KA3. the range of standard templates and tools available and how to use them
Technical
Knowledge
The user/individual on the job needs to know and understand:
KB1. broad knowledge of the overall iot solution and how the components interact with each other
KB2. how to commission and decommission devices
KB3. how to identify anomalies
KB4. how to perform remote repair services
KB5. how to ensure security of iot assets
KB6. how to prepare reports to document performance of iot assets
Skills (S)
The user/individual on the job needs to know and understand how to:
Writing Skills
SA1. complete accurate well written work with attention to detail
Reading Skills
SA2. follow instructions, guidelines, procedures, rules and service level agreements
Listening and Speaking Skills
SA3. ask for clarification and advice from appropriate people
SA4. listen effectively and orally communicate information accurately
Professional Skills
Decision Making
SA5. follow rule-based decision making processes
Plan and Organize
SA6. plan and organize your own work to achieve targets and deadlines
Problem Solving
SA7. refer anomalies to the supervisor
SA8. apply problem-solving approaches in different situations
Analytical Thinking
SA9. pass on relevant information to others
Critical Thinking
SA10. apply balanced judgments to different situations
Attention to Detail
SA11. apply good attention to detail
SA12. check your work is complete and free from errors
Team Working
SA13. work effectively in a team environment
SA14. contribute to the quality of team working
Create technical documents and manuals:
Planning
To be competent, the individual working on the job must be able to:
PC1. identify the purpose and the scope of the activity for which technical documentation is to be produced
PC2. obtain information for the technical document from relevant sources and stakeholders
Drafting
PC3. draft technical document ensuring that content is concise, complete and easy to consume
PC4. review technical document content with relevant stakeholders and document owners
PC5. ensure that technical document is formatted and designed as per specifications
Publishing
PC6. transfer technical document to relevant stakeholders for sign-off and publishing
PC7. continuously review and update technical document
Organizational
Context
The individual on the job needs to know and understand:
KA1. organizational policies, procedures and guidelines which relate to drafting and publishing technical documentation
KA2. organizational policies and procedures for sharing data
KA3. the range of standard templates and tools available and how to use them
Technical
Knowledge
The individual on the job needs to know and understand:
KB1. knowledge of the solution for which documentation is to be created
KB2. how to create clear and concise content
KB3. how to format and align document
Skills (S)
The user/individual on the job needs to know and understand how to:
Writing Skills
SA1. complete accurate well written work with attention to detail
Reading Skills
SA2. follow instructions, guidelines, procedures, rules and service level agreements
Listening and Speaking Skills
SA3. ask for clarification and advice from appropriate people
SA4. listen effectively and orally communicate information accurately
Decision Making
SA5. follow rule-based decision making processes
Plan and Organize
SA6. plan and organize your own work to achieve targets and deadlines
Problem Solving
SA7. refer anomalies to the supervisor
SA8. apply problem-solving approaches in different situations
Analytical Thinking
SA9. pass on relevant information to others
Critical Thinking
SA10. apply balanced judgments to different situations
Attention to Detail
SA11. apply good attention to detail
SA12. check your work is complete and free from errors
Team Working
SA13. work effectively in a team environment
SA14. contribute to the quality of team working
Maintain a healthy, safe and secure working environment:
Ensure compliance
To be competent, the individual working on the job must be able to:
PC1. comply with your organization’s current health, safety and security policies and procedures
PC2. report any identified breaches in health, safety, and security policies and procedures to the designated person
PC3. identify and correct any hazards that you can deal with safely, competently and within the limits of your authority
PC4. report any hazards that you are not competent to deal with to the relevant person in line with organizational procedures and warn other people who may be affected
Follow safety procedures
PC5. follow your organization’s emergency procedures promptly, calmly, and efficiently
PC6. identify and recommend opportunities for improving health, safety, and security to the designated person
PC7. complete any health and safety records legibly and accurately
Organizational
Context
The individual on the job needs to know and understand:
KA1. legislative requirements and organization’s procedures for health, safety and security and your role and responsibilities in relation to this
KA2. what is meant by a hazard, including the different types of health and safety hazards that can be found in the workplace
KA3. how and when to report hazards
KA4. limits of your responsibility for dealing with hazards
KA5. your organization’s emergency procedures for different emergency situations and the importance of following these
KA6. the importance of maintaining high standards of health, safety and security
KA7. implications that any non-compliance with health, safety and security may have on individuals and the organization
B. Technical
Knowledge
The individual on the job needs to know and understand:
KB1. different types of breaches in health, safety and security and how and when to report these
KB2. evacuation procedures for workers and visitors
KB3. how to summon medical assistance and the emergency services, where necessary
KB4. how to use the health, safety and accident reporting procedures and the importance of these
KB5. government agencies in the areas of safety, health and security and their norms and services
KB6. how to identify and refer anomalies in data
KB7. how to help reach agreements with colleagues
KB8. how to keep up to date with changes, procedures and practices in your role
Skills (S)
A. Core / Generic Skills
The user/individual on the job needs to know and understand how to:
Writing Skills
SA1. complete accurate well written work with attention to detail
Reading Skills
SA2. follow instructions, guidelines, procedures, rules and service level agreements
Listening and Speaking Skills
SA3. listen effectively and orally communicate information accurately
Decision Making
SA4. make decisions on suitable courses
Plan and Organize
SA5. plan and organize your own work to meet health, safety and security requirements
Customer Centricity
SA6. build and maintain positive and effective relationships with customers
Problem Solving
SA7. apply problem solving approaches in different situations
Analytical Thinking
SA8. analyze data and activities
Critical Thinking
SA9. apply balanced judgments to different situations
Attention to Detail
SA10. check your work is complete and free from errors
SA11. get your work checked by others
Team Working
SA12. work effectively in a team environment
Provide data/information in standard formats:
Obtain information
To be competent, the individual working on the job must be able to:
PC1. establish and agree with appropriate people the data/information you need to provide, the formats in which you need to provide it, and when you need to provide it
PC2. obtain the data/information from reliable sources
PC3. check that the data/information is accurate, complete and up-to-date
PC4. obtain advice or guidance from appropriate people where there are problems with the data/information
Analyze and report information
PC5. carry out rule-based analysis of the data/information, if required
PC6. insert the data/information into the agreed formats
PC7. check the accuracy of your work, involving colleagues where required
PC8. report any unresolved anomalies in the data/information to appropriate people
PC9. provide complete, accurate and up-to-date data/information to the appropriate people in the required formats on time
Organizational
Context
The individual on the job needs to know and understand:
KA1. your organization’s procedures and guidelines for providing data/information in standard formats and your role and responsibilities in relation to this
KA2. the knowledge management culture of your organization
KA3. your organization’s policies and procedures for recording and sharing information and the importance of complying with these
KA4. the importance of validating data/information before use and how to do this
KA5. procedures for updating data in appropriate formats and with proper validation
KA6. the purpose of the crm database
KA7. how to use the crm database to record and extract information
KA8. the importance of having your data/information reviewed by others
KA9. the scope of any data/information requirements including the level of detail required
KA10. the importance of keeping within the scope of work and adhering to timescales
Technical
Knowledge
The individual on the job needs to know and understand:
KB1. data/information you may need to provide including the sources and how to do this
KB2. templates and formats used for data/information including their purpose and how to use these
KB3. different techniques used to obtain data/information and how to apply these
KB4. how to carry out rule-based analysis on the data/information
KB5. typical anomalies that may occur in data/information
KB6. who to go to in the event of inaccurate data/information and how to report this
KB7. how to use information technology effectively to input and/or extract data accurately
KB8. how to validate and update data
KB9. how to identify and refer anomalies in data
KB10. how to store and retrieve information
KB11. how to share information using standard formats and templates
KB12. how to keep up to date with changes, procedures and practices in your role
Core / Generic Skills
The user/individual on the job needs to know and understand how to:
Writing Skills
SA1. complete accurate well written work with attention to detail
Reading Skills
SA2. follow instructions, guidelines, procedures, rules and service level agreements
Listening and Speaking Skills
SA3. listen effectively and orally communicate information accurately
B. Professional Skills
Decision Making
SA4. follow rule-based decision making processes
SA5. make decisions on suitable courses
Plan and Organize
SA6. plan and organize your own work to achieve targets and deadlines
Customer Centricity
SA7. check that your own and/or your peers’ work meets customer requirements
SA8. meet and exceed customer expectations
Problem Solving
SA9. apply problem solving approaches in different situations
Analytical Thinking
SA10. configure data and disseminate relevant information to others
Critical Thinking
SA11. apply balanced judgments to different situations
Attention to Detail
SA12. check your work is complete and free from errors
SA13. get your work checked by others
Inculcate strong work ethic in line with organizational code of conduct:
Code of Conduct
To be competent, the individual working on the job must be able to:
PC1. treat your colleagues with respect
PC2. work in line with your company’s guidelines and policies
PC3. follow dress code as defined by the organization
PC4. do not disclose company’s confidential data outside the organization
PC5. be sensitive and respectful to other cultures in your workspace
PC6. refrain from using your position in the organization to gain personal benefits
PC7. utilize company’s resources efficiently
PC8. refrain from getting into a conflict of interest scenario
PC9. adopt meritocratic approaches towards work and refrain from nepotism or favouritism
PC10. treat fellow colleagues equally
PC11. keep you immediate area clean and tidy
Work Ethic
PC12. utilise your time efficiently
PC13. take ownership for the activities assigned to you
PC14. adapt to changes in work plans and be flexible without compromising on delivery quality
PC15. assess the broader picture while performing the activities assigned to you
PC16. meet deadlines without giving up quality
PC17. consistently report on time to work
PC18. analyse and review your work on a regular basis to increase your performance
PC19. be cooperative with other employees
PC20. prudently take risks where required
PC21. have an open mindset to new ideas from others
Organizational
Context
The individual on the job needs to know and understand:
KA1. knowledge of companies policies and internal regulations
KA2. knowledge of local issues where the organization is based in
KA3. knowledge of the external environment of the organization, including geopolitical and industry issues
KA4. awareness of organizational culture
Technical
Knowledge
The individual on the job needs to know and understand:
KB1. how to identify and refer anomalies in data
KB2. how to help reach agreements with colleagues
KB3. how to keep up to date with changes, procedures and practices in your role
Skills (S)
The user/individual on the job needs to know and understand how to:
Writing Skills
SA1. complete accurate well written work with attention to detail
Reading Skills
SA2. follow instructions, guidelines, procedures, rules and service level agreements
Listening and Speaking Skills
SA3. listen effectively and orally communicate information accurately
Decision Making
SA4. make decisions on suitable courses
Plan and Organize
SA5. plan and organize your own work to meet health, safety and security requirements
Customer Centricity
SA6. build and maintain positive and effective relationships with customers
Problem Solving
SA7. apply problem solving approaches in different situations
Analytical Thinking
SA8. analyze data and activities
Critical Thinking
SA9. apply balanced judgments to different situations
Attention to Detail
SA10. check your work is complete and free from errors
SA11. get your work checked by others
Team Working
SA12. work effectively in a team environment
Guidelines for Assessment
- Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC.
- The assessment for the theory part will be based on knowledge bank of questions created by the SSC.
- Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS.
- Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below).
- Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training center based on this criterion.
- To pass a QP, a trainee should score an average of 70% across generic NOS’ and a minimum of 70% for each technical NOS
- In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack.
