RETAILS - Rita Charitable Trust

Business Enhancer/Multichannel Retailer CLICK HERE Brief Job DescriptionIndividuals in this position often run high profitability organisations that own their facilities and equipment. Personal AttributesThe individual needs to be physically fit to be able to fulfil tasks efficiently and be mentally balanced to beable to motivate self and team to deal with unexpected situations, if any. He/she should also havebusiness acumen, distributed management skills, people management skills and sales and marketingskills and customer service skills. Manage financial operations through robust accounting systemsDescriptionThis unit is about understanding and implementation of financial activities critical to business. Business Enhancer/Multichannel Retailer (1 years course) Elements and Performance CriteriaPrepare and manage financial budgetTo be competent, the user/individual on the job must be able to:PC1. describe business policy and procedures in regard to preparation of budget or target figuresPC2. present proposed budgets or targets accurately and concisely to the concerned stakeholdersPC3. negotiate necessary changes to agreed budget allocations if necessary PC4. monitor income and expenditure and maintain expenditure within budget targets accordingto business policyPC5. take prompt corrective action where significant deviations from budget occurPC6. enforce budget audit mechanisms and compliance requirements Maintain Profit and Loss Accounts and business accounting systemsTo be competent, the user/individual on the job must be able to:PC7. ensure team ability to conduct basic accounting tasks, creating and maintaining reportsPC8. build team ability to analyse sources of profits and causes of losses as reflected in thereports PC9. ensure implementation of checks to prevent monetary losses due to fraudulent activitiesPC10. monitor and maintain business systems for recording sales figures, revenue, personnel andpayroll information, and expenditure Take measures to control costsNegotiate and generate credit from vendors/suppliersTo be competent, the user/individual on the job must be able to:PC11. implement cost reduction measures according to business policy and proceduresPC12. encourage team members to actively control costs in their areas of responsibilityPC13. implement recommendations for improving cost reduction or communicate to the team Negotiate and generate credit from vendors/suppliersTo be competent, the user/individual on the job must be able to:PC14. describe the business cycle from accounting point of viewPC15. calculate credit amount, credit period, break-even point and payment schedulesPC16. define vendor credit cycle to ensure smooth borrowing processPC17. negotiate to arrive at the most profitable vendor relationship for the organization and finalizecredit cycle Raise additional funds for business expansionTo be competent, the user/individual on the job must be able to:PC18. identify credit sources for business expansionPC19. describe the terms and conditions of sources offering credit PC20. identify risks involved in each of sources be consideredPC21. select suitable source of credit Establish trading terms for the businessTo be competent, the user/individual on the job must be able to:PC22. define processes for approving trading termsPC23. establish supplier trading terms PC24. define business customer/direct customer trading termsPC25. approve trading terms according to business policy and procedures Knowledge and Understanding (KU)The individual on the job needs to know and understand:KU1. organization financial statusKU2. shareholder expectationKU3. investment mixKU4. business expansion plans KU5. reporting forms and formats of the organizationKU6. elements, specific to business, that need to be considered for budgeting and accountingKU7. risks management while expanding businessKU8. systems that enable timely collection, management and processing of information Generic Skills (GS)User/individual on the job needs to know how to:GS1. complete accounting / financial documentation accuratelyGS2. maintain accurate and up to date records of resource allocation and usage according tocompany guidelines GS3. complete records of budget performance and expenditure and report according to companyprocedures and guidelinesGS4. read information accuratelyGS5. assess and interpret information on costs and resource allocationGS6. use gestures or simple words to communicate where language barriers existGS7. use questioning to minimise misunderstandings GS8. display courteous and helpful behaviour at all timesGS9. make appropriate decisions regarding the responsibilities of the job roleGS10. plan and organize service feedback files/documentsGS11. schedule daily activities and draw up priorities; allocate start times, estimate completiontimes, materials, equipment and assistance required for completionGS12. build customer relationships and use customer centric approachGS13. identify problems immediately and take up solutions quickly to resolve delays GS14. think through the problem, evaluate the possible solution(s) and adopt an optimum /bestpossible solution(s)GS15. interpret and infer financial dataGS16. break down complex problems into single and manageable components within his/her areaof workGS17. apply, analyze, and evaluate the information gathered from observation, experience,reasoning, or communication, as a guide to thought and action Establish legal, statutory and risk management requirements for businessDescriptionThis unit deals in sub tasks that lead to ensuring implementation of statutory compliances, laws, policiesand procedures for managing a business. Elements and Performance CriteriaDetermine legal structure of the businessTo be competent, the user/individual on the job must be able to:PC1. determine legal options for the most suitable type of business structurePC2. determine legal rights and responsibilities of the business to ensure business isadequately protected under legal and legislative provisions PC3. confer with relevant business partners, business principles, franchisors and funders toinform final decision regarding business structurePC4. seek legal and accounting expertise as required to inform final decision regardingbusiness structure Liaison and interact with local corporations and government bodies for smooth conduct of business Securerights to products and servicesTo be competent, the user/individual on the job must be able to:PC5. liaison with key officials of local corporations and government bodies that have abearing on the particular business PC6. interact and maintain relationships with the key persons to ensure smoothfunctioning of business Secure rights to products and servicesTo be competent, the user/individual on the job must be able to:PC7. secure information on purchase rights to products and services and ensure fullunderstanding of their implicationsPC8. establish cost of procurement rights to products and services, including ongoingfinancial planning PC9. determine brand ownership and protection rightsPC10. secure contractual procurement rights to provide optimal conditions for procurementof products and services Ensure statutory compliances, quality norms with respect to manufacturing and selling of products and servicesTo be competent, the user/individual on the job must be able to:PC11. ensure that shops and establishments follow policies and procedures that have abearing on the businessPC12. ensure recording of errors and exceptions and conduct personal checks on suchrecords to reduce such instancesPC13. understand the concept of minimizing losses and maximizing gains by ensuringquality of goods Ensure compliance of parties undertaking business transactionsTo be competent, the user/individual on the job must be able to:PC14. determine legal rules relating to ownership of assets and intellectual propertyPC15. apply legal rules relating to the transfer of riskPC16. design and issue warranties in compliance with relevant legislationPC17. ensure insurance for business operations and products complies with relevantlegislation PC18. determine legal remedies and enforcement options available for the resolution ofdisputes Ensure overall hygiene factors and safety hazards, update self and team on handling of goods,equipment, hazardous material to improve safety conditions at workplace To be competent, the user/individual on the job must be able to:PC19. ensure implementation of processes involved in the businessPC20. ensure checks and balances to prevent hazards and risks involved in the processPC21. ensure implementation of procedures to handle emergencies and mitigate risks Ensure implementation of security procedures with respect to monetary transactionsTo be competent, the user/individual on the job must be able to:PC22. describe to the team about possible fraudulent activitiesPC23. ensure improvement of processes to minimise losses due to errors and fraudulentactivities Knowledge and Understanding (KU)The individual on the job needs to know and understand:KU1. local corporations/authorities that have a bearing on the particular business processKU2. policies and procedures that have a bearing on the particular business processKU3. legal formalities applicable for the particular businessKU4. required team capability to ensure relevant functionsKU5. knowledge of the processes involved in the businessKU6. hazards and risks involved in the businessKU7. quality norms relevant to the business/processes/services Generic Skills (GS)User/individual on the job needs to know how to:GS1. complete legal documentation accuratelyGS2. collate legal data when requiredGS3. read information accuratelyGS4. read and interpret data sheetsGS5. use gestures or simple words to communicate where language barriers existGS6. use questioning to minimize misunderstandings GS7. display courteous and helpful behavior at all timesGS8. make appropriate decisions regarding the responsibilities of the job roleGS9. plan and organize service feedback files/documents GS10. schedule daily activities and draw up priorities; allocate start times and completion timelinesGS11. build customer relationships and use customer centric approachGS12. identify problems immediately and take up solutions quickly to resolve delaysGS13. think through the problem, evaluate the possible solution(s) and adopt an optimum /bestpossible solution(s) GS14. interpret and infer dataGS15. break down complex problems into single and manageable components within his/her areaof workGS16. apply, analyze, and evaluate the information gathered from observation, experience,reasoning, or communication, as a guide to thought and action Manage business to achieve operational excellenceDescriptionThis unit is about business management activities. Elements and Performance CriteriaDrive operational excellence To be competent, the user/individual on the job must be able to:PC1. understand similar businessesPC2. drive the team to collect and compile relevant market data needed to plan business offeringsPC3. analyse compiled market data to identify need and plan assortment accordinglyPC4. ensure effective inventory management with implementation of re-order mechanismquantity and lead time as defined in store/organization processes PC5. minimize losses from ageing/damaged/expired stockPC6. determine operational costs and set targets and sales figures to maximize profitsPC7. negotiate and generate credit from vendors/suppliersPC8. plan for contingencies in case of deviationsPC9. ensure optimum utilization of resources in daily operations PC10. ensure the required precautions are taken and timely maintenance of equipmentPC11. ensure team updating on new technology that can improve efficiencies and reduce risksPC12. ensure team competence on using of equipment relevant to businessPC13. ensure insurance and safekeeping of all goods and properties involved in the business Manage e commerce solutionsTo be competent, the user/individual on the job must be able to:PC14. identify technologies relevant to e-commerce solutionsPC15. determine capabilities and limitations of the internetPC16. determine impact and use of websitesPC17. determine e commerce solutions for compliance to business outcomes and customerrequirements PC18. monitor e commerce system for ability to meet peak demandsPC19. collect and review strategic data on ongoing effectiveness of e commerce solutionsPC20. ensure modifications or customization of e commerce systems to meet changing internal orexternal customer demandsKnowledge and Understanding (KU)The individual on the job needs to know and understand:KU1. similar businesses and their highs and lowsKU2. possible business risks KU3. market studyKU4. inventory managementKU5. integration of technology to retail processesKU6. proposal evaluationKU7. project planningKU8. contingency management Generic Skills (GS)User/individual on the job needs to know how to:GS1. write intelligiblyGS2. maintain accurate and up-to-date records of resource allocation and usage according tocompany guidelinesGS3. complete records of budget performance and expenditure and report according to companyprocedures and guidelines GS4. read and understand business planning documentsGS5. read and understand risk-assessment documentsGS6. explain documents related to own businessGS7. make appropriate decisions regarding the responsibilities of the job roleGS8. plan and organize service feedback files/documents GS9. build customer relationships and use customer centric approachGS10. identify problems immediately and take up solutions quickly to resolve delaysGS11. think through the problem, evaluate the possible solution(s) and adopt an optimum /bestpossible solution(s) GS12. interpret data and take a call on future operationsGS13. apply, analyze, and evaluate the information gathered from observation, experience,reasoning, or communication, as a guide to thought and action Ensure product, pricing and promotions are in harmony toaugment sales and profitabilityDescriptionThis unit deals in activities that help in augmenting sales and profitability with the help of appropriateproducts, prices and promotions. Elements and Performance CriteriaConduct market analysis to identify need and plan assortment/stocks accordinglyTo be competent, the user/individual on the job must be able to:PC1. identify target audience/ consumer profilePC2. identify buying patterns and analyse sales data to define assortments and modify them asper trends observed PC3. understand competitors/other players/ substitute productsPC4. determine means to forecast demands on inventoryPC5. describe the importance for monitoring market trends and technology changes as part ofmanaging inventory demands Effective inventory and sales managementTo be competent, the user/individual on the job must be able to:PC6. determine inventory/procuring capacity and ensure required inventory is on hand as perdemand PC7. monitor stock levels and maintain at required levelsPC8. calculate and assess operational costs, profits and marginsPC9. define targets for self and team to achieve business gainsPC10. match logistics of delivery to inventory supply requirementsPC11. take steps to prevent inventory losses and plan for contingencies in case of stock out Knowledge of Product /services and promotionsTo be competent, the user/individual on the job must be able to:PC12. understand product/s involved in the businessPC13. describe market trend with respect to sales patterns of related productsPC14. describe related products and possible opportunities with respect to up- selling, cross selling,expansion of business etc. PC15. ensure quality check of products/services to maintain quality and conform to statutoryquality requirementsPC16. analyze addition/deletion of product lines to maximize profits and minimize lossesPC17. identify the most effective channels of promotions for the target group and achievemaximum success by getting relevant promotional events executedPC18. optimize the use of social media to achieve maximum reach and penetrationManage retail brands onlineTo be competent, the user/individual on the job must be able to: PC19. establish strategic fit of brand online features with business purposePC20. integrate online and other brand management strategiesPC21. determine online consumer attitudes to brandPC22. determine comparative advantage of brand over competitors in an online environmentPC23. determine methods to communicate the brand in an online formPC24. set indicators for measuring ongoing brand value and success Pricing policyTo be competent, the user/individual on the job must be able to:PC25. ensure team competence in selling/servicing of products/services being sold at optimumcosts and with minimum wastages/lossesPC26. price products to achieve organisation goals and enhance profitability Knowledge and Understanding (KU)The individual on the job needs to know and understand:KU1. company and competitionKU2. pricing policy and the working for the sameKU3. promotional history of the organizationKU4. management of inventory and salesKU5. pricing and promotions across the industryKU6. current market conditions Generic Skills (GS)User/individual on the job needs to know how to:GS1. create and document pricing policiesGS2. ideate promotional themes and eventsGS3. read and understand relevant schemes and policiesGS4. explain relevant schemes and policies to teams and partnersGS5. make appropriate decisions regarding the responsibilities of the job roleGS6. plan and organize service feedback files/documents GS7. build customer relationships and use customer centric approachGS8. identify problems immediately and take up solutions quickly to resolve delaysGS9. think through the problem, evaluate the possible solution(s) and adopt an optimum /bestpossible solution(s) GS10. interpret and infer market dataGS11. break down complex problems into single and manageable components within his/her areaof workGS12. apply, analyze, and evaluate the information gathered from observation, experience,reasoning, or communication, as a guide to thought and action Effectively manage customer experienceDescriptionThis unit deals in sub tasks that ensure enhancing customer satisfaction by identifying needs and buildingrelationships with customers such that customers are not lost.Elements and Performance Criteria Enhancing customer satisfaction by identifying need and desireTo be competent, the user/individual on the job must be able to:PC1. identify target customers and understand their need and desirePC2. identify possible options to satisfy customer needsPC3. present options in an attractive manner that are mutually beneficial in natureBuild strong relationships and network To be competent, the user/individual on the job must be able to:PC4. describe the concept of building relationships with customers to generate referralsPC5. collect feedback to improvise to increase business returns and reachPC6. ensure on-time delivery service fulfilmentPC7. ensure implementation of customer loyalty programs like vouchers, promotions Communicate with customers using technologiesTo be competent, the user/individual on the job must be able to:PC8. identify procedures and test operation of technologies and associated applications in linewith nature of customer contact PC9. gather and apply feedback from relevant staff on operation of technologiesPC10. explain the benefits of communication using technologies relevant to customersPC11. collect required customer data for communication using technologiesPC12. process customer data according to workplace proceduresPC13. apply suggested improvements to improve customer communications Knowledge and Understanding (KU)The individual on the job needs to know and understand:KU1. target customerKU2. customers expectation of products and service levelsKU3. service fulfillment commitments and standardsKU4. customer loyalty programs like vouchers, promotions KU5. how to build customer referralsKU6. technology platform for customer customer communicationKU7. how to build schemes for existing customers and attract new customersKU8. current schemes run by similar organizations Generic Skills (GS)User/individual on the job needs to know how to:GS1. record data relevant to customer serviceGS2. complete statutory documents relevant to service levelsGS3. read and understand data relevant to customer serviceGS4. read and understand statutory documents relevant to service levelsGS5. explain service details if and when required GS6. make appropriate decisions regarding the responsibilities of the job roleGS7. plan and organize service feedback files/documentsGS8. build customer relationships and use customer centric approachGS9. identify problems immediately and take up solutions quickly to resolve delaysGS10. think through the problem, evaluate the possible solution(s) and adopt an optimum /bestpossible solution(s) GS11. interpret and infer dataGS12. break down complex problems into single and manageable components within his/her areaof workGS13. apply, analyze, and evaluate the information gathered from observation, experience,reasoning, or communication, as a guide to thought and action Manage human resourcesDescriptionThis unit deals in sub tasks that are about assessing, recruiting, training and retaining adequate andappropriate manpower. Elements and Performance CriteriaEffective management of the human resourcesTo be competent, the user/individual on the job must be able to:PC1. ensure conformance to procedures for interviewing, hiring, evaluating and preparing jobdescription for new employees PC2. ensure employee connect, offer career prospects, communicate organizational goals andobjectives and congratulate on successPC3. ensure training and development of team in a manner that benefits organization and alsofulfils personal objectives Knowledge and Understanding (KU)The individual on the job needs to know and understand:KU1. manpower requirementKU2. training needsKU3. employee engagement needsKU4. HR policies KU5. industry norms for manpower engagementKU6. essential statutory compliances Generic Skills (GS)User/individual on the job needs to know how to:GS1. document manpower-related requirements and create/change/amend policiesGS2. read and understand manpower-related requirements and created/changed/amendedpolicies GS3. explain manpower-related requirements and created/changed/amended policiesGS4. conduct training and other such interventions for teamGS5. make appropriate decisions regarding the responsibilities of the job roleGS6. plan and organize service feedback files/documents GS7. build customer relationships and use customer centric approachGS8. identify problems immediately and take up solutions quickly to resolve delaysGS9. think through the problem, evaluate the possible solution(s) and adopt an optimum /bestpossible solution(s) GS10. interpret and infer dataGS11. break down complex problems into single and manageable components within his/her areaof workGS12. apply, analyze, and evaluate the information gathered from observation, experience,reasoning, or communication, as a guide to thought and action Demonstrate leadership behavior to achieve organizational objectivesDescriptionThis unit deals in sub tasks that are about leadership skills to ensure effective team management. Elements and Performance CriteriaMotivate self to enhance and grow his/her businessTo be competent, the user/individual on the job must be able to:PC1. understand entrepreneurial thinking and perspectivePC2. participate in workshops, seminars and engage with other successful business ownersPC3. drive self-development through available mediums PC4. identify and get certifications in related line of businessDisplay creativity and innovation for sustenance and business growthTo be competent, the user/individual on the job must be able to:PC5. identify opportunities and create solutions to face uncertainties PC6. keep self-updated to be able to expand business in other fields/line of business as desiredPC7. improvise methods so as to improve efficienciesLead teamTo be competent, the user/individual on the job must be able to:PC8. lead team by communicating team objectivesPC9. direct the organization and motivate team to seek defined objective enthusiastically Knowledge and Understanding (KU)The individual on the job needs to know and understand:KU1. success stories in the related fieldKU2. innovations in the relevant product/serviceKU3. team motivatorsKU4. strengths, weakness, opportunity of and threat to self and own organization Generic Skills (GS)User/individual on the job needs to know how to:GS1. record innovation madeGS2. chronicle success storiesGS3. make a milestone-based growth chartGS4. read and understand chronicles and success storiesGS5. read and understand self/other growth chart GS6. explain plans and programs to prospective investors/partnersGS7. make appropriate decisions regarding the responsibilities of the job roleGS8. plan and organize service feedback files/documentsGS9. build customer relationships and use customer centric approachGS10. identify problems immediately and take up solutions quickly to resolve delays GS11. think through the problem, evaluate the possible solution(s) and adopt an optimum /bestpossible solution(s)GS12. interpret and infer dataGS13. break down complex problems into single and manageable components within his/her areaof workGS14. apply, analyze, and evaluate the information gathered from observation, experience,reasoning, or communication, as a guide to thought and action

Category: RETAILS

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