Rita Charitable Trust

Self-employed e-tailer (1 years course)

Self-employed e-tailer click here

Self-employed e-tailer Individuals in this position work for self. He/she will
earn income by selling products and conducting daily business operations on
the e-commerce platform with an aim to make profits.


Brief Job Description: Individuals in this position work for him/herself to
earn income instead of working for an employer that pays a salary/wage.


Personal Attributes: The individual needs to be physically fit to be able to fulfil
tasks efficiently and be mentally balanced to be able to motivate self to deal
with unexpected situations, if any. He/she should also have product/service
knowledge, good interpersonal skills and customer service skills.

Description
Core / Generic Skills Core Skills or Generic Skills are a group of skills that are essential to perform
activities and tasks defined for the job role.

Self-employed e-tailer (1 years course)
Self-employed e-tailer (1 years course)


National Occupational
Standards
NOS are Occupational Standards which have been endorsed and agreed to by
the Industry Leaders for various roles.


Description Description is a short summary of the relevant content
Job Role Job role defines a unique set of functions that together form a unique
employment opportunity in an organization


Knowledge &
Understanding
Knowledge and Understanding are statements which together specify the
technical, generic, professional and organizational specific knowledge
that an individual needs in order to perform to the required standard


Occupation Occupation is a set of job roles, which perform similar/related set of
functions in an industry


Occupational Standards
(OS)
OS specify the standards of performance an individual must achieve
when carrying out a function in the workplace, together with the
knowledge and understanding they need to meet that standard consistently.


They are applicable in the Indian and global context.


Organizational Context Organizational Context includes the way the organization is structured
and how it operates, including the extent of operative knowledge
managers have of their relevant areas of responsibility


Performance Criteria Performance Criteria are statements that together specify the standard
of performance required when carrying out a task
Qualification Pack Qualifications Pack comprises the s

et of OS, together with the educational,
training another criteria required to perform a job role. A
Qualifications Pack is assigned a unique qualification pack code.
Qualification Pack Code Qualifications Pack Code is a unique reference code that identifies a
Qualifications pack.


Scope Scope is the set of statements specifying the range of variables that an
individual may have to deal with in carrying out the function which have
a critical impact on the quality of performance required.


Sector Sector is a conglomeration of different business operations having similar
Businesses and interests. It may also be defined as a distinct subset of the
economy whose components share similar characteristics and interests


Technical Knowledge Technical Knowledge is the specialized knowledge needed to accomplish
specific designated responsibilities

Get licenses, follow legal policies and procedures to start/run business
Description This unit deals in sub tasks that lead to effective implementation of legal
compliances, policies and procedures for setting up/running own business
Scope This unit/task covers the following:


 Liaison and interact with local corporations/authorities for smooth conduct of
business
 Learn and orient oneself on knowledge on legal compliances , quality norms
with respect to selling of products and services
 Update self on handling of goods, equipment, hazardous material to improve
safety conditions at workplace


 Determine legal structure of the business
 Secure rights to products and services
This role is specific to improving the efficiencies of a Self-employed e-tailer


Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria
Liaison and interact with local corporations/authorities for smooth conduct of business
To be competent, the user/individual on the job must be able to
PC1. identify local corporations/authorities that have a bearing on the particular
business process


PC2. build and maintain relationships with the key persons to ensure smooth
functioning of business
PC3. get permissions and compliances as per legal requirements
PC4. complete business registration and other legal formalities
PC5. examine legal options for the most suitable type of business structure
PC6. seek legal and accounting expertise as required to inform final decision
regarding business structure


Learn and orient oneself on knowledge of legal policies, compliances , quality norms with respect to selling of products and services
PC7. describe policies and procedures that have a bearing on the business
PC8. describe the relevant rules and legislative policies
PC9. conform to the rules and policies for smooth functioning of business
PC10. describe the concept of minimising losses and maximising gains


PC11. secure information on purchase rights to products and services and ensure
full understanding of their implications
PC12. establish cost of procurement rights to products and services (if
applicable)
PC13. determine brand ownership and protection rights
Update self on handling of goods, equipment, hazardous material to improve safety conditions at workplace


PC14. describe processes related to handling of goods, equipment and hazardous
material involved in the business
PC15. understand hazards and risks involved in the above processes

Knowledge and Understanding (K)
A. Organizational Context (Knowledge of the company / organization and its processes)
The user/individual on the job needs to know and understand:
KA1. local corporations/authorities that have a bearing on the particular business
process


KA2. policies and procedures that have a bearing on the particular business process
KA3. legal formalities applicable for the particular business


B. Technical Knowledge
The user/individual on the job needs to know and understand:
KB1. processes related to legal compliance requirements involved in the business
KB2. hazards and risks involved in the business


Skills (S)
A. Core Skills/ Generic
Skills
Writing Skills

The user/ individual on the job needs to know and understand how to:
SA1. complete documentation accurately
SA2. collate simple data when required


Reading Skills
The user/individual on the job needs to know and understand how to:
SA3. read information accurately
SA4. read and interpret data sheets


Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA5. use gestures or simple words to communicate where language barriers exist
SA6. use questioning to minimize misunderstandings
SA7. display courteous and helpful behavior at all times


B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make appropriate decisions regarding the responsibilities of the job role

Plan and Organize
The user/individual on the job needs to know and understand how to:
SB2. plan and organize service feedback files/documents
SB3. schedule daily activities and draw up priorities; allocate start times,
estimate completion times, materials, equipment and assistance required
for completion


Customer Centricity
The user/individual on the job needs to know and understand how to:
SB4. build customer relationships and use customer centric approach


Problem Solving
The individual on the job needs to know and understand how to:
SB5. identify problems immediately and take up solutions quickly to resolve
delays
SB6. think through the problem, evaluate the possible solution(s) and adopt an
optimum /best possible solution(s)


Analytical Thinking
The user/individual on the job needs to know and understand:
SB7. data interpretation and its inference
SB8. how to break down complex problems into single and manageable
components within his/her area of work


Critical Thinking
The individual on the job needs to know and understand how to:
SB9. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action

Perform basic accounting practices
Description This unit deals in sub tasks that deal in understanding and implementation of business
accounting.
Scope This unit/task covers the following:
 Manage financial resources and cash flow
 Maintain Profit and Loss accounts
 Ensure implementation of security procedures with respect to monetary
transactions


This role is specific to improving the efficiencies of a Self-employed e-tailer.
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria
Manage financial resources and cash flow
To be competent, the user/individual on the job must be able to
PC1. assess and identify source of funding and what is needed to secure that
funding
PC2. plan, monitor and record the cash flow
PC3. open and manage a bank account
PC4. control costs through assessment and interpretation of information on costs
and resource allocation


PC5. prepare budget to help better planning and management of finances
PC6. control budget through monitoring of various financial elements such an
income vis-a-vis expenditure, profit vis-a-vis loss etc. and correct deviations


Maintain Profit and Loss Accounts
PC7. understand elements of basic financial accounting
PC8. conduct basic accounting tasks
PC9. create and maintain reports
PC10. describe sources of profits and causes of losses as reflected in the reports


Ensure implementation of security procedures with respect to monetary transactions
PC11. understand possible fraudulent activities related to monetary transactions
PC12. implement security procedures and checks to prevent monetary losses due to
fraudulent activities


Knowledge and Understanding (K)
A. Organizational
Context
(Knowledge of the
company /
organization and
its processes)
The user/individual on the job needs to know and understand:
KA1. importance of error free accounting
KA2. legal implications of erroneous accounting

B. Technical Knowledge
The user/individual on the job needs to know and understand:
KB1. basic mathematical skills
KB2. elements specific to business, that need to be considered in accounting


Skills (S)
A. Core Skills/
Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. complete documentation accurately
SA2. collate simple data when required


Reading Skills
The user/individual on the job needs to know and understand how to:
SA3. read information accurately
SA4. read and interpret data sheets


Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA5. use gestures or simple words to communicate where language barriers exist
SA6. use questioning to minimise misunderstandings
SA7. display courteous and helpful behaviour at all times


B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make appropriate decisions regarding the responsibilities of the job role


Plan and Organize
The user/individual on the job needs to know and understand how to:
SB2. plan and organize service feedback files/documents
SB3. schedule daily activities and draw up priorities; allocate start times, estimate
completion times, materials, equipment and assistance required for
completion


Customer Centricity
The user/individual on the job needs to know and understand how to:
SB4. build customer relationships and use customer centric approach

Problem Solving
The individual on the job needs to know and understand how to:
SB5. identify problems immediately and take up solutions quickly to resolve delays
SB6. think through the problem, evaluate the possible solution(s) and adopt an
optimum /best possible solution(s)


Analytical Thinking
The user/individual on the job needs to know and understand:
SB7. data interpretation and its inference
SB8. how to break down complex problems into single and manageable
components within his/her area of work


Critical Thinking
The individual on the job needs to know and understand how to:
SB9. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action

Continuously update self on new products/services offered by business
Description This unit deals in sub tasks that lead to appropriate knowledge of the product/service
being sold by business.


Scope This unit/task covers the following:
 update oneself on information related to products/services relevant to business
 operate relevant equipment required for daily operations
This role is specific to improving the efficiencies of a Self-employed e-tailer.


Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria


Update oneself on information related to products/services relevant to business
To be competent, the user/individual on the job must be able to
PC1. describe the products/services involved in the business
PC2. understand the market trend with respect to sales patterns


PC3. identify related products/services and possible opportunities with respect to
up- selling, cross-selling, expansion of business etc.
PC4. describe the concept of sourcing and processing product and service data
relevant to business
PC5. maintain accurate and current details of products and services in product
database
PC6. conduct study of products/services offered by competition


Operate relevant equipment required for daily operations
PC7. operate relevant equipment involved in business
PC8. describe the precautions and maintenance required
PC9. identify and describe new technologies that can improve efficiencies and
reduce risks


Knowledge and Understanding (K)
A. Organizational
Context
(Knowledge of the
company /
organization and
its processes)

self-employed e-tailer
self-employed e-tailer


The user/individual on the job needs to know and understand:
KA1. products/services involved in the business
KA2. related products/services


B. Technical Knowledge
The user/individual on the job needs to know and understand:
KB1. equipment involved in the business

Skills (S) [Optional]
A. Core Skills/
Generic Skills
Writing Skills

The user/ individual on the job needs to know and understand how to:
SA1. complete documentation accurately
SA2. collate simple data when required


Reading Skills
The user/individual on the job needs to know and understand how to:
SA3. read information accurately
SA4. read and interpret data sheets


Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA5. use gestures or simple words to communicate where language barriers exist
SA6. use questioning to minimise misunderstandings
SA7. display courteous and helpful behaviour at all times


B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make appropriate decisions regarding the responsibilities of the job role


Plan and Organize
The user/individual on the job needs to know and understand how to:
SB2. plan and organize service feedback files/documents
SB3. schedule daily activities and draw up priorities; allocate start times, estimate
completion times, materials, equipment and assistance required for
completion


Customer Centricity
The user/individual on the job needs to know and understand how to:
SB4. build customer relationships and use customer centric approach


Problem Solving
The individual on the job needs to know and understand how to:
SB5. identify problems immediately and take up solutions quickly to resolve delays
SB6. think through the problem, evaluate the possible solution(s) and adopt an
optimum /best possible solution(s)

Analytical Thinking
The user/individual on the job needs to know and understand:
SB7. data and take a call on future operations
SB8. how to break down complex problems into single and manageable
components within his/her area of work


Critical Thinking
The individual on the job needs to know and understand how to:
SB9. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action

Conduct daily business operations
Description This unit deals in sub tasks that ensure business operations are conducted efficiently
and effectively to maximize profits to maximize profits.
Scope This unit/task covers the following:


 Conduct market analysis to identify customer need and plan product
assortment/range accordingly
 Execute marketing plans through promotions and campaigns to create
awareness of generate customer interest


 Effectively drive management of inventory and sales online and offline
This role is specific to improving the efficiencies of a Self-employed e-tailer


Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria


Conduct market analysis to identify customer need and plan product assortment/range accordingly
To be competent, the user/individual on the job must be able to
PC1. identify target audience profile/market
PC2. identify buying patterns of customers to define assortments and modify
them as per trends observed


PC3. identify customers easy to access in order to target selling to them
PC4. identify products being offered by competitors/other e-tailers


Execute marketing plans online / offline through promotions and campaigns to create awareness of generate customer interest
PC5. select the right medium of promotions
PC6. organize resources depending upon the marketing medium
PC7. plan budget requirements for the promotional programs
PC8. track and monitor effectiveness of the promotional programs


Effectively drive management of inventory and sales online / offline
PC9. assess inventory/procuring capacity as per costs involved
PC10. assess operational costs
PC11. calculate projected break-even point
PC12. take steps to prevent inventory losses
PC13. calculate profits and margins


PC14. define targets to achieve business gains
PC15. ensure required inventory is on hand
PC16. match logistics of delivery to inventory supply requirements
PC17. monitor stock levels and maintain them at required levels
PC18. coordinate stock take or cyclical count
PC19. plan for contingencies