Free Auto Rickshaw Driver Course (6Months)

Auto Rickshaw Driver:

Brief Job Description

An Auto Rickshaw Driver is also called simply as Auto driver. Individuals at this job need to help passengers in commuting from one destination to another in a 3 wheeler (of all types viz. electrical, various capacity of engines and seating capacity included)within the city.

Personal Attributes

This job requires the individual to drive for long and awkward hours and unpredictable schedules. Individual must be polite and dependable with the ability to remain calm and composed under stressful conditions of traffic and demanding customers.

Practice HSE and security related guidelines:

Elements and Performance Criteria

Communicating potential accident points

To be competent, the user/individual on the job must be able to:

PC1.     spot and report potential safety issues while driving

PC2.     follow rules and regulations laid down by transport authorities

PC3..    follow company policy and rules to avoid safety, health and environmental problems

Cleanliness and hygiene

To be competent, the user/individual on the job must be able to:

PC4..    ensure cleanliness of ambulance

PC5.     escalate issues related to cleanliness and hygiene issues to concern department

PC6..    escalate issues related to hazardous material to concerned authority internal and external

Limit damage to people/client and public

To be competent, the user/individual on the job must be able to:

PC7..    take immediate and effective action to limit the danger or damage, without increasing the danger or threat to yourself or others

PC8.     follow instructions or guidelines for limiting danger or damage in respect of equipment on board such as oxygen cylinders.

PC9.     escalate the issue immediately if you cannot deal effectively with the danger

PC10.. give clear information or instructions to others to allow them to take appropriate action

PC11.   record and report details of the danger in line with operator guidelines

PC12.   report any difficulties you have keeping to your organizations health and safety instructions or guidelines, giving full and accurate details

PC13.. check the exhaust as per the recommended guideline and ensure the ambulance is meeting the emission norms. in case not get the ambulance retuned/ adjusted.

PC14.   get the waste from routine cleaning, changed spare parts etc. disposed off as per environmental norms

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. organization’s instructions or guidelines relating to dealing with and reporting safety and emergency issues

KU2. what action you can take, and are authorized to take, to limit danger

KU3. methods of effective and appropriate communication to let others know about the safety, cleanliness and emergency situations

KU4. where and how to get help in dealing with safety and emergency situations

KU5. how to use appropriate equipment and alarm systems to limit danger

KU6. alternate routes in case of natural calamity, road construction work etc.

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. to effectively communicate the safety, cleanliness and emergency issues

GS2. keep all the safety equipments in an organized manner so that there is no difficulty to find them

GS3. report potential sources of danger

GS4. follow prescribed procedure to address safety and emergency issues

GS5. learn from past mistakes regarding use of safety and emergency issues

GS6. spot safety and cleanliness issues

GS7. assess impact of hazardous material, activity, incident

Assess and ensure road worthiness of the vehicle:

Elements and Performance Criteria

Vehicle road worthiness

To be competent, the user/individual on the job must be able to:

PC1.. check that the vehicle meets basic legal and compliance related requirements as per : the organization guidelines erg rule books of STUs CMVR guidelines from MoRTH and other guidelines issued by Road Transport Authorities like RTOs any other safety, security and environmental guidelines

PC2.. check vehicle service record indicative of any history of technical defects or immediate need for servicing like oil/filter change

PC3.. record any other deviations observed during the trip

Basic technical check before the trip

To be competent, the user/individual on the job must be able to:

PC4.. supervise and ensure all basic technical checks have been carried out as per standard organization check list /procedure

Escalation of technical problem

To be competent, the user/individual on the job must be able to:

PC5.. report actual or possible defects to the senior driver or owner or service supervisor in enough detail so they can diagnose the problem

PC6.. In consultation with owner conclude about the road worthiness of vehicle and if found unfit to decide to use another vehicle.

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. companys policies on: road worthiness requirement; basic compliance to technical requirements and standards; safety and hazards

KU2. CMVR guidelines and other specific local regulations

KU3. organization structure

KU4. escalation procedure

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. Read and understand technical standards of vehicle operation in terms of fuel system and other control systems in vehicle.

GS2. document technical issues pertaining to vehicle

GS3. follow supervisors instructions

GS4. communicate with assistant and other personnel

GS5. when not to use the vehicle due to technical and/or compliance related issues

GS6. how to learn from past mistakes and identify potential problems

Drop the customer safely using the quickest route for Aoturickshaw:

Elements and Performance Criteria

Conformance to standard driving practices

To be competent, the user/individual on the job must be able to:

PC1..    confirm all checks have been carried out for road worthiness of the vehicle.

PC2..    confirm all papers and documents including driving license, vehicle documents and documents related to goods etc are available.

PC3..    ensure extra care while carrying school children, that they are seated properly without limbs exposed outside.

PC4..    start the vehicle and before moving re confirm all gauges are functioning including mct and in built navigation system if available.

PC5..    for electrical vehicles verify before throttling for parking brake release and ensure that lever is in forward position.

PC6..    apply throttle (increase/decrease in speed) gradually for better control, maximising the range and for longevity of electric motor and circuits.

PC7..    ensure to drive within the safe speed limit of 25 kmph or as legislated. this will ensure safe stopping distance .

PC8..    after starting but within few meters of moving to check the brakes.

PC9..    change gear smoothly and in good time; coordinate the change of gears with steering control and acceleration

PC10.. use the accelerator, steering control and brakes correctly to regulate speed and bring the vehicle to a stop safely

PC11.. coordinate the operation of all controls to manoeuvre the vehicle safely and responsibly in all weather and road conditions in forward gear. in reverse gear to take help of assistant/ a passerby.

PC12.. use the wiper controls so that you can see clearly

PC13.. monitor and respond correctly to gauges, warning lights and other aids when driving

PC14.. in case of any malfunctioning or breakdown, to immediately attend to the problem by : stopping the vehicle at a safe place carrying out a quick diagnostic check carrying out minor adjustments or temporary repairs if possibleasking for help in case of major problems by accurately reporting the exact nature of problem so that adequate help is made available at all times while driving to practice good driving habits of gear change, acceleration and braking to ensure obtaining maximum fuel efficiency

Picking and dropping passenger and fare collection

To be competent, the user/individual on the job must be able to:

PC15.. understand the routine trips with timing of pick up and drop location like school, clinic frequency like daily, weekly or any fixed days

PC16.. after reaching the pickup point,confirm the name with the customer and

PC17.. greet the customer appropriately

PC18.. load the passengers luggage (if any) in the vehicle

PC19.. offer help for boarding to elderly or differently abled customers

PC20.. point out to customer any newspapers,magazines,entertainment mediaavailable on vehicle.

PC21.. in case of adverse weather conditions like rains, ensure side entry areas are covered with water-proof/resistant sheets to avoid inconvenience to passengers.

PC22.. check with the passenger about his destination and start the fare meter and show the starting reading to the customer

PC23.. select the destination route of the passenger considering the traffic conditionand distance

PC24.. start and check passenger and ensure they are seated properly and move

PC25..   drive through the selected route without violating any traffic norms

PC26.. if unsure about the route stop and ask for directions from locals

PC27.. avoid unnecessary honking and avoid using high beam lights in city

PC28.. en-route, pay toll charges if any, and collect from customer along with fare

PC29.. do not use mobile phone while driving

PC30.. do not indulge in unnecessary talk with customer and specially avoid topicsinvolving politics or communal issues.

PC31.. to an out station customer do point out any landmark on the route

PC32.. stop the vehicle and the fare meter and help customers in de-boarding safely taking special care in case of elderly and differently abled.

PC33.. collect the fare based on the reading that is displayed on the meteror basedon fare prior settled with customer. fare may be collected in cash. be sure toreturn balance

PC34.. change to customer strictly as per fare calculations.

PC35.. do not demand any tips but accept thankfully if the customer offers

PC36.. unload the luggage from the vehicle if any and hand it over to the passenger.verify no valuables or belongings of the customer have been left in thevehicle.

PC37.. wish the customer appropriately before parting

Conformance to trafficregulation

To be competent, the user/individual on the job must be able to:

PC38.. conformance to state specific traffic regulations such as change lanes safely at appropriate speed and observing traffic conditions ensure lane discipline avoid road-hogging- especially not to drive in the first lane meant for speedier vehicles avoid over-speeding while turning/cornering avoid over-loading, side hanging of passengers, protruding bags to prevent mishaps overtake other road users legally, safely and by using correct signaling at all times observe the speed and distance in relation to vehicles ahead, behind and on the sides and maintain a safe distance from other vehicles. signal your intentions correctly to other road users within a safe, systematic routine Respond appropriately to all permanent and temporary traffic signals, signs and road markings as well as hand signals of traffic policeman. make your intentions clear to other road users. Use indicators signals as per the traffic requirements while turning right/left. use the parking light when stationary, where needed select a safe, legal and convenient place to stop; secure the vehicle safely on gradients using hand brakes and wheel choke check for oncoming cyclists, pedestrians and other traffic before opening your door/ alighting park the vehicle in the space designated for the same taking care so as not to cause obstruction , damage to other vehicles. Apply parking brakes . In case of emergency condition apply /place suitable warning indicators. remain calm and composed during difficult situations like traffic jam, accidents and strictly avoid any feud with fellow commuters and other public

General conduct on theroad

To be competent, the user/individual on the job must be able to:

PC39.. give preference and right of road usage to children, elderly and differentlyabled. comply with any related rules, regulations and practices for handlinggeneral public issues as well as show consideration towards stray animals.

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1.    policies on safe driving practices; system and processes to ensure safe driving

KU2.    reporting structure

KU3.    problem escalation procedure

KU4.    safe driving techniques such as avoid over speeding and follow prescribed limits maintain safe distance from other vehicles avoid pot holes, stones, other strewn objects in case of bridges and underpasses, observe and avoid driving when water level is above danger mark observe movement of pedestrians to avoid collision observe movement of stray animals to avoid collision

KU5.    alternate routes in case of natural calamity, road construction work etc.

KU6.    troubleshooting techniques in the event of technical problems like wheel changing by using jack

KU7.    traffic regulations

KU8.    requirements /aspects of electrical vehicles when the brakes are applied, throttle will not function. Range depends upon the traffic, load factor, as indicated by the Battery amps meter in the dashboard. Need to plan the trip according to the Battery meter reading on Dashboard: otherwise battery needs to be charged before the trip. Battery needs to be charged on a daily basis on everyday vehicle usage. When vehicle is not in use, battery needs to be charged fully once in 15 days.

KU9.    elements of good driving habits for obtaining fuel efficiency : avoid clutch riding avoid frequent changing of gears avoid frequent braking avoid over speeding avoid idling of engine beyond reasonable limit avoid high idling speed setting in engine ensure there is no brake binding obtain right grade of fuel from authorized outlets only ensure correct quantity of fuel received as per billKB7. fare rates applicable within the cityKB8. fare calculation based on the metrics followed i.e. either km or day basis

KU10. fare rates applicable within the city

KU11. fare calculation based on the metrics followed i.e. either km or day basis

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1.    to communicate effectively in local language and also preferably basic spoken Hindi and basic written English

GS2.    communicate information in a format that the passenger is able to interpret

GS3.    behave courteously with passenger.

GS4.    effectively communicate to control room any damage or repairs required with respect to smooth functioning of vehicle

GS5.    seamlessly coordinate with control room to ensure timely pickup and drop of passenger

GS6.    assist other drivers who require help and take help where needed

GS7.    coordinate with traffic inspectors, toll operators etc.

GS8.    keep oneself updated with the new vehicle technologies and functionalities

GS9.    gain knowledge/ experience from driving on of different routes and profile of passengers

GS10. plan and drive based on traffic and road condition using radio links/navigation aids where available

GS11. plan safe handling of life and materials as per the exact load being transportede.g. special people groups like children, elderly, differently abled or perishable, hazardous goods

GS12. fitness of vehicle for safe driving

GS13. breakdown condition

GS14. accident and emergency situations and medical emergencies

GS15. assess the problem, evaluate the possible solution(s) and use an optimum /best possible solution(s)

GS16. identify immediate or temporary solutions to resolve delays and crisis situations

GS17. manage children, aged and differently abled individuals

GS18. effective tackling of passengers and public who may be stressed, frustrated, confused, angry or drunken

GS19. build passenger friendly work environment and use customer centric approach to resolve crisis

GS20. resolve conflict while dealing with passenger and public

GS21. how to learn from past mistakes to resolve technical and non-technical problems

Assessment Guidelines:

1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Element/ Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each Element/ PC.

• The assessment for the theory part will be based on knowledge bank of questions created by the SSC.

• Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS.

• Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below).

• Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/ training center based on these criteria.

• To pass the Qualification Pack assessment, every trainee should score the Recommended Pass % aggregate for the QP.

• In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack.