Accounts Payable And Receivable

Free Accounts Payable And Receivable Course (4Months)

Accounts Payable And Receivable:

Brief Job Description:
Accounts Executive (Accounts Payable & Receivable) is a person appointed by any
company, who is responsible for maintaining its vendors’ accounts, making (approved)
periodic payments to the vendors, ensuring that

there is no lapse on account of making
payments to the concerned parties, maintains

customers’ accounts, raises bills on the
customer, ensuring that all collections are realized

periodically, thereby managing the
occurrence/incidence of bad debts.

Personal Attributes:
The individual is required to have good understanding of accounting processes and
have problem solving skills. The individual must be self‐driven, organized with his work
and act with integrity when performing multiple tasks for the organization.

Understanding the Purchase order, Purchase journal, supplier and payment details:

Free Accounts Payable And Receivable Course

Understanding the purchase journal
To be competent, the user/individual on the job must be able to:
PC1. Obtain and access the purchase journal.
PC2. To understand the contents of the same.
PC3. To understand in detail the terminologies contained therein, such as Purchase Order, document for material receipt, Invoice etc.
PC4. Locate and understand the transaction details concerning the supplier.

Understanding the category of supplier.
To be competent, the user/individual on the job must be able to:
PC5. Identify, understand and differentiate the supplier of capital goods.
PC6. Identify, understand and differentiate the supplier of services.
PC7. Identify, understand and differentiate the supplier of goods for further sale/manufacture.
PC8. Identify, understand and differentiate the supplier for overhead items and/or general expenditure.

Detailed understanding about the supplier.
To be competent, the user/individual on the job must be able to:
PC9. Obtain all documents pertaining to the supplier.
PC10. Understand about the specific supplier concerning the transaction.
PC11. Gather data about the particulars of the supplier such as Address, Bank account no., contact details etc.
PC12. Ascertain agreed/accepted mode of payment in the past transactions.

Understand details regarding the payment particulars.
To be competent, the user/individual on the job must be able to:
PC13. Understand whether the payment is for the capital goods purchased.
PC14. Understand whether the payment is to be made as advance to supplier.
PC15. Understand whether it is the part payment of the bill.
PC16. Ascertain whether it is the full and final payment of the bill.

Organizational Context

Free Accounts Payable And Receivable Course (4Months)

The user/individual on the job needs to know and understand:

KA1. The products/services the company deals in.

KA2. Different accounting processes that are followed by the company.

KA3. Organizational guidelines for dealing with different types of suppliers.

KA4. Company’s policies regarding the credit period allowed by suppliers.

KA5. Processes and methods of payment to suppliers.

Technical Knowledge

The user/individual on the job needs to know and understand:

KB1. Thorough knowledge of Accounting Principles.

KB2. Basic accounting concepts and techniques for recording transactions.

KB3. Working knowledge of financial concepts such as calculation of interest amount, VAT, Service Tax etc.

KB4. Check whether financial transactions of the organization conform to the prescribed financial rules and regulations.

KB5. Have transaction processing knowledge.

KB6. Clear understanding about Invoice and particulars thereof.

KB7. Accounting processes and procedures to record the details of invoice.

KB8. The differentiation between invoice and other supported documents (like Purchase Order, delivery challan etc.).

KB9. Procedures for digitally updating suppliers’ details.

KB10. IT skills and operating procedures of computers and other electronic devices.

KB11.Preparation of payment schedule, if required.

KB12.Use of computers and have working knowledge of MS Excel, MS Word etc.

Generic Skills

Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. Prepare reports and summary of the receipts/payments for review.
SA2. Prepare reports on status of other receipts accounts.
SA3. Communicate and share knowledge with peers and supervisors.

Reading Skills
The user/individual on the job needs to know and understand how to:
SA4. Read and understand organizational and regulatory guidelines.
SA5. Read and verify legitimacy of documents submitted by concerned person.
SA6. Read and explain terms to the other party.

Integrity
The user/individual on the job needs to know and understand how to:
SA7. Maintain integrity with respect to sensitive documents
SA8. Act objectively and in the best interests of customers

Mathematical Skills
The user/individual on the job needs to know and understand how to:
SA9. Compute numbers quickly and accurately.
SA10. Perform basic mathematical operations such as addition, subtraction, multiplication and division
SA11. Calculate accurately any tax to be charged, discount allowed etc., w.r.t. the

Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA12. Listen to the customers and be able to offer products that are pertinent to their requirements.
SA13. Communicate clearly with the customer using language that he/she understands.
SA14. Communicate and share knowledge with peers and supervisors.

Professional Skills

Decision Making
The user/individual on the job needs to know and understand how to:
SB1. Differentiate between the critical documents and its relevance in accounting.
SB2. Make clear, logical decisions regarding the upkeep of documents.

Plan and Organize
The user/individual on the job needs to know and understand how to:
SB3. Plan the work/tasks at hand.
SB4. Organize work & time in order to maximize productivity.

Problem Solving
The user/individual on the job needs to know and understand how to:
SB5. Address problems arising either due to a technical issue, customer grievance or administration related issues and escalate those issues beyond one’s role.

Motivation and Critical Thinking
The user/individual on the job needs to know and understand how to:
SB6. Be self driven, take initiatives and deliver results set by the organization and respective seniors
SB7. Consistently obtain feedback and improve their performance.
SB8. Exercise judgment in unforeseen situations which preserve company values and are in line with organizational guidelines.

Attention to detail
The user/individual on the job needs to know and understand how to:
SB9. Check whether the work is complete and free from errors.
SB10. Get the work checked by others.

Team work
The user/individual on the job needs to know and understand how to:
SB11. Contribute to the quality of team working.
SB12. Work effectively in a team environment.

Technical Skills Technical Skills
The user/individual on the job needs to know and understand how to:
SC1. Use information technology effectively to input and/or extract data accurately.

SC2. Identify and refer anomalies in the data.
SC3. Store and retrieve information.
SC4. Keep updated with changes, procedures and practices in the role.
SC5. Use software packages and tools specific to the field of expertise

Understanding customer purchase order, payment terms, delivery challan and sales journal:

Understanding the customer purchase order.
To be competent, the user/individual on the job must be able to:
PC1. Obtain and access the customer purchase order.
PC2. Understand the contents of the same.
PC3. Understand in detail the terminologies contained therein, such as the quantity
of product required, rate per unit, delivery date and place, mode and terms of
payment etc.
PC4. Locate and understand the transaction details concerning the customer (if
already existing).

Understanding the sales journal
To be competent, the user/individual on the job must be able to:
PC5. Obtain and access the sales journal.
PC6. understand the contents of the same.
PC7. Understand in detail the terminologies contained therein such as Purchase
Order, invoice, delivery challan, payment terms, VAT/Service tax details etc.
PC8. Arrange all the documents regarding the sales in sequential order concerning the customer.

Detailed understanding about the delivery challan.
To be competent, the user/individual on the job must be able to:
PC9. Obtain all documents pertaining to the specific sales concerning the customer.
PC10. Understand in detail the particulars of the delivery challan.
PC11. Gather data about the particulars of the transaction such as sales date,
shipment mode, shipment address, contact details etc.
PC12. Ascertain whether any collection is to be made while delivering the goods.

Understand details regarding the payment particulars.
To be competent, the user/individual on the job must be able to:
PC13. Understand in detail the accepted mode of payment.
PC14. Have authorization to receive collections on behalf of the company.
PC15. Understand whether the collection is received as advance from customer.
PC16. Understand whether the collection is received as part payment of the invoice.
PC17. Ascertain whether it is the full and final payment of the invoice.

Perform General/Administrative Tasks
To be competent, the user/individual on the job must be able to:
PC18. Update details of customers into information system/records.
PC19. Issue bills, vouchers and other documents concerning sales.
PC20. Tabulate and prepare statements on periodical collections.
PC21. Proper handling of cash and banking instruments.
PC22. Identify and report any discrepancies to the notice of superiors

Organizational Context

The user/individual on the job needs to know and understand:

KA1. The products/services the company deals in.

KA2. Different accounting processes that are followed by the company.

KA3. Organizational guidelines for dealing with different types of customers.

KA4. Company’s policies regarding the credit period allowed to customers.

KA5. Processes and methods of collections from customers.

Technical Knowledge

The user/individual on the job needs to know and understand:

KB1. Thorough knowledge of Accounting Principles.

KB2. Understanding of IT rules regarding dealing with cash transactions and requirements of PAN details.

KB3. Working knowledge of NEFT transactions and dealing with them.

KB4. Provide documental evidence and ability to explain as to why, when, how and from whom the collections are received.

KB5. Have transaction processing knowledge.

KB6. Clear understanding about Invoice and particulars thereof.

KB7. Accounting processes and procedures to record the details of invoice.

KB8. The differentiation between invoice and other supported documents (like Purchase Order, delivery challan etc.).

KB9. Procedures for digitally updating customer’s details.

KB10. IT skills and operating procedures of computers and other electronic devices.

KB11. Preparation of collection schedule, if required.

KB12. Use computers and have working knowledge of MS Excel, MS Word etc.

Generic Skills

Oral Communication
The user/individual on the job needs to know and understand how to:
SA12. Listen to the customers and be able to offer products that are pertinent to their requirements.
SA13. Communicate clearly with the customer using language that he/she understands.
SA14. Communicate and share knowledge with peers and supervisors.

Professional Skills

Plan and Organize
The user/individual on the job needs to know and understand how to:
SB3. Plan the work/tasks at hand.
SB4. Organize work & time in order to maximize productivity.

Critical Thinking
The user/individual on the job needs to know and understand how to:
SB6. Be self driven, take initiatives and deliver results set by the organization and respective seniors
SB7. Consistently obtain feedback and improve their performance.
SB8. Exercise judgment in unforeseen situations which preserve company values and are in line with organizational guidelines.

Attention to detail
The user/individual on the job needs to know and understand how to:
SB9. Check whether the work is complete and free from errors.
SB10. Get the work checked by others.

Team work
The user/individual on the job needs to know and understand how to:
SB11. Contribute to the quality of team working.
SB12. Work effectively in a team environment.

Technical Skills
The user/individual on the job needs to know and understand how to:
SC1. Use information technology effectively to input and/or extract data accurately.
SC2. Identify and refer anomalies in the data.
SC3. Store and retrieve information.
SC4. Keep updated with changes, procedures and practices in the role.
SC5. Use software packages and tools specific to the field of expertise.

Booking credit purchases in the purchase journal:

Understanding the purchase journal
To be competent, the user/individual on the job must be able to:
PC1. Obtain and access the purchase journal.
PC2. To understand the contents of the same.
PC3. To understand in detail the terminologies contained therein, such as Purchase
Order, document for material receipt, Invoice etc.
PC4. Locate and understand the transaction details concerning the supplier.

Obtain and check documents related to the purchase.
To be competent, the user/individual on the job must be able to:
PC5. Determine whether the purchase is for trading/manufacture goods, capital goods or services.
PC6. Obtain the purchase order and understand the details of the same.
PC7. Obtain the invoice received from the supplier and understand the details of the
same.
PC8. Obtain and check the document for material receipt

Recording data in the Purchase journal
To be competent, the user/individual on the job must be able to:
PC9. Obtain and access the purchases day book.
PC10. Obtain any login id required or use the already existing one, in case of data maintained in electronic mode.
PC11. Make use of software to arrive at the “Record purchase” page.
PC12. Capture important information such as the name of the supplier, documents reference numbers Purchase order rate, quantity ordered etc.
PC13. Understand and apply provisions of input credit for VAT (Value Added Tax) in case of purchase of goods.
PC14. Understand and apply provisions of input credit for Service Tax in case of purchase of services.
PC15. Note down the due date for payment and record at appropriate place any advance paid.

Get authorization from Senior/Manager
To be competent, the user/individual on the job must be able to:
PC16. Arrange in sequential order all the documents supplementing the purchase
journal.
PC17. Support the documents with the required proof/evidential papers.
PC18. Seek approval of purchase journal from Senior/Manager with whom such
authority rests.

Passing accounting entry in the purchase journal.
To be competent, the user/individual on the job must be able to:
PC20. Have knowledge of the accounting software used by the company.
PC21. Update account into the books of accounts.
PC22. Give effect to the Purchases account with the amount of purchase of goods/services.
PC23. Give effect to the input credit for VAT/Service Tax account with the amount of Value added tax on goods purchased or Service tax on services received.
PC24. Give effect to the supplier account with the total amount on the invoice.

Perform General/Administrative Tasks
To be competent, the user/individual on the job must be able to:
PC25. Seek and receive the relevant tax rates on goods and services that are applicable to the company.
PC26. Update details of suppliers into information system/records.
PC27. Receive bills, vouchers and other documents concerning purchases.
PC28. Tabulates and prepares statements on periodical payments.
PC29. Proper handling of cash and banking instruments.
PC30. Identify and report any discrepancies to the notice of superiors.

Organizational Context

The user/individual on the job needs to know and understand:

KA1. The products/services the company deals in.

KA2. Different accounting processes that are followed by the company.

KA3. Organizational guidelines for dealing with different types of suppliers.

KA4. Company’s policies regarding the credit period allowed by suppliers.

KA5. Processes and methods of payment to suppliers.

Technical Knowledge

The user/individual on the job needs to know and understand:

KB1. Thorough knowledge of Accounting Principles.

KB2. Basic accounting concepts and techniques for recording transactions.

KB3. Working knowledge of financial concepts such as calculation of interest amount, VAT, Service Tax etc.

KB4. Check whether financial transactions of the organization conform to the prescribed financial rules and regulations.

KB5. Have transaction processing knowledge.

KB6. Clear understanding about Invoice and particulars thereof.

KB7. Accounting processes and procedures to record the details of invoice.

KB8. The differentiation between invoice and other supported documents (like Purchase Order, delivery challan etc.).

KB9. Procedures for digitally updating suppliers’ details.

KB10. IT skills and operating procedures of computers and other electronic devices.

KB11.Preparation of payment schedule, if required.

KB12.Use of computers and have working knowledge of MS Excel, MS Word etc.

Skills
The user/ individual on the job needs to know and understand how to:
SA1. Prepare reports and summary of the receipts for review.
SA2. Prepare reports on status of other receipts accounts.
SA3. Communicate and share knowledge with peers and supervisors.

Reading Skills
The user/individual on the job needs to know and understand how to:
SA4. Read and understand organizational and regulatory guidelines
SA5. Read and verify legitimacy of documents submitted by the concerned person
SA6. Read and explain terms of receipts to the other party.

Integrity
The user/individual on the job needs to know and understand how to:
SA7. Maintain integrity with respect to sensitive documents.
SA8. Act objectively and in the best interests of the company.

Mathematical Skills
The user/individual on the job needs to know and understand how to:
SA9. Compute numbers quickly and accurately.
SA10. Perform basic mathematical operations such as addition, subtraction, multiplication and division.
SA11. Calculate accurately any tax to be charged, discount allowed etc., w.r.t. the customer’s account as per the company policy. Professional Skills

Plan and Organize
The user/individual on the job needs to know and understand how to:
SB3. Plan the work/tasks at hand.
SB4. Organize work & time in order to maximize productivity.

Motivation and Critical Thinking
The user/individual on the job needs to know and understand how to:
SB6. Be self driven, take initiatives and deliver results set by the organization and respective superiors
SB7. Consistently obtain feedback and improve their performance
SB8. Exercise judgment in unforeseen situations which preserve company values and are in line with organizational guidelines.

Attention to detail
The user/individual on the job needs to know and understand how to:
SB9. Check whether the work is complete and free from errors.
SB10. Get the work checked by others

Team work
The user/individual on the job needs to know and understand how to:
SB11. Contribute to the quality of team working.
SB12. Work effectively in a team environment

Verification of the documents:

Identifying and understanding the transaction prompting documents
To be competent, the user/individual on the job must be able to:
PC1. Obtain the document that initiates/triggers the transaction.
PC2. Relate it to the corresponding master document.
PC3. Correlating the above documents with the concerned supplier’s/customer’s account.
PC4. Validate the authenticity of all the above documents.
PC5. Ascertain from such document, the due date for making the payment.

Understanding the relevance of the master documents
To be competent, the user/individual on the job must be able to:
PC6. Obtain the Base/Master document relating to the supplier.
PC7. Checking the agreement process manual for transaction.
PC8. Segmenting the supplier/customer details and the relevant documents relating to the supplier/customer.
PC9. To be able to link the supplier details and the documents, relating to the concerned accounting period.
PC10. To gather additional documents pertaining to any special requirement.
PC11. Arranging all the documents in sequential order, which would help in understanding about the case in particular.

Understanding the contents of these documents
To be competent, the user/individual on the job must be able to:
PC12. To know and understand requirements of the document.
PC13. Assess whether the document is complete.
PC14. Check for any deviation in the document.

Verify and validate the correctness of the documents
To be competent, the user/individual on the job must be able to:
PC15. Seeking explanation/clarification from the supplier/customer/sales Deptt. in case of any deviation.
PC16. Understanding and validating the responses thus acquired.

Perform General/Administrative Tasks
To be competent, the user/individual on the job must be able to:
PC17. Update details of suppliers into information system/records.
PC18. Receive bills, vouchers and other documents concerning purchases.
PC19. Tabulates and prepares statements on periodical payments.
PC20. Proper handling of cash and banking instruments.
PC21. Identify and report any discrepancies to the notice of seniors.
PC22. Update details of customers acquired and status into information
system/records.
PC23. Prepare and submit periodic reports on the status of realized collection to
supervisor/ manager.
PC24. Discuss and set revenue/account targets with supervisor/manager if
applicable
PC25. Prepare reports on targets achieved.

Organizational Context

The user/individual on the job needs to know and understand:

KA1. The products/services the company deals in.

KA2. Different accounting processes that are followed by the company.

KA3. Organizational guidelines for dealing with different types of suppliers.

KA4. Company’s policies regarding the credit period allowed by suppliers.

KA5. Processes and methods of payment to suppliers.

Technical Knowledge

The user/individual on the job needs to know and understand:

KB1. Thorough knowledge of Accounting Principles.

KB2. Basic accounting concepts and techniques for recording transactions.

KB3. Working knowledge of financial concepts such as calculation of interest amount, VAT, Service Tax etc.

KB4. Check whether financial transactions of the organization conform to the prescribed financial rules and regulations.

KB5. Have transaction processing knowledge.

KB6. Clear understanding about Invoice and particulars thereof.

KB7. Accounting processes and procedures to record the details of invoice.

KB8. The differentiation between invoice and other supported documents (like Purchase Order, delivery challan etc.).

KB9. Procedures for digitally updating suppliers’ details.

KB10. IT skills and operating procedures of computers and other electronic devices.

KB11.Preparation of payment schedule, if required.

KB12.Use of computers and have working knowledge of MS Excel, MS Word etc.

Generic Skills

Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. Prepare reports and summary of the collections for review.
SA2. Prepare reports on status of overdue customers’ accounts.
SA3. Communicate and share knowledge with peers and supervisors.

Mathematical Skills
The user/individual on the job needs to know and understand how to:
SA9. Compute numbers quickly and accurately.
SA10. Perform basic mathematical operations such as addition, subtraction, multiplication and division.
SA11. Calculate accurately any tax to be charged, discount allowed etc., w.r.t. the customer’s account as per the company policy. B. Professional Skills

Plan and Organize
The user/individual on the job needs to know and understand how to:
SB3. Plan the work/tasks at hand.
SB4. Organize work & time in order to maximize productivity.
SB5. Liaison with customers.

Problem Solving
The user/individual on the job needs to know and understand how to:
SB6. Address problems arising either due to a technical issue, customer grievance or administration related issues and escalate those issues beyond one’s role

Motivation
The user/individual on the job needs to know and understand how to:
SB7. Be self driven, take initiatives and deliver results set by the organization and respective seniors.

Critical Thinking
The user/individual on the job needs to know and understand how to:
SB8. Consistently obtain feedback and improve their performance
SB9. Exercise judgment in unforeseen situations which preserve company values and are in line with organizational guidelines

Attention to detail
The user/individual on the job needs to know and understand how to:
SB10. Check whether the work is complete and free from errors.
SB11. Get the work checked by others

Team Work
The user/individual on the job needs to know and understand how to:
SB12. Contribute to the quality of team working.
SB13. Work effectively in a team environment.

Technical Skills
The user/individual on the job needs to know and understand how to:

SC1. Use information technology effectively to input and/or extract data accurately.
SC2. Identify and refer anomalies in the data.
SC3. Store and retrieve information.
SC4. Keep updated with changes, procedures and practices in the role.
SC5. Use software packages and tools specific to the field of expertise

Preparation of payment voucher:

Knowledge of accounting software used by the company.
To be competent, the user/individual on the job must be able to:
PC1. Understand the accounting software used by the company.
PC2. Seek and receive any log-in ID required to operate the software.
PC3. To make use of already existing log-in ID (if required so).
PC4. Understand the account types and codes (if used in the software).
PC5. To arrive at the creation of payment voucher page.
PC6. To obtain and access the payment voucher book in physical form (where no accounting software is used).

Understanding and preparation of payment voucher
To be competent, the user/individual on the job must be able to:
PC7. Obtain and access the payment voucher in physical form or through electronic
mode.
PC8. Understand the contents of the same.
PC9. Attach the reference document and note the date of payment mentioned on it.
PC10. Understand the importance of the date of payment and fill-in the correct date on the voucher.

Creating transactional document in the correct supplier’s name.
To be competent, the user/individual on the job must be able to:
PC11. Differentiate and understand the brand name and the registered name of the
supplier.
PC12. Match the name of the supplier with the invoice received from them.
PC13. Enter the supplier’s name correctly in the place provided for in the voucher

Understanding and ascertaining the amount to be paid.
To be competent, the user/individual on the job must be able to:
PC14. Ascertain from the document the amount to be paid to the supplier considering the taxation rules such as TDS etc.
PC15. Write(in words) the amount to be paid to the supplier in the place provided for in the voucher.
PC16. Write(in figures) the amount to be paid to the supplier in the place provided for in the voucher.

Determining the mode of payment.
To be competent, the user/individual on the job must be able to:
PC17. Ascertain the agreed mode of payment to the supplier.
PC18. Verify whether cash payments are allowed as per the company policy.
PC19. Mark at appropriate place in the voucher, if the payment is to be made through banking instruments.
PC20. Check whether payment is to be made through NEFT.

Get authorization from Senior/Manager
To be competent, the user/individual on the job must be able to:
PC21. Arrange in sequential order all the documents supplementing the voucher.
PC22. Support the documents with the required proof/evidential papers.
PC23. Seek approval of voucher from Senior/Manager with whom such authority rests.
PC24. Take the process forward after getting approval.

Perform General/Administrative Tasks
To be competent, the user/individual on the job must be able to:
PC25. Update details of suppliers into information system/records.
PC26. Receive bills, vouchers and other documents concerning purchases.
PC27. Tabulates and prepares statements on periodical payments.
PC28. Proper handling of cash and banking instruments.
PC29. Identify and report any discrepancies to the notice of seniors.

Organizational Context

The user/individual on the job needs to know and understand:

KA1. The products/services the company deals in.

KA2. Different accounting processes that are followed by the company.

KA3. Organizational guidelines for dealing with different types of suppliers.

KA4. Company’s policies regarding the credit period allowed by suppliers.

KA5. Processes and methods of payment to suppliers.

Technical Knowledge

The user/individual on the job needs to know and understand:

KB1. Thorough knowledge of Accounting Principles.

KB2. Basic accounting concepts and techniques for recording transactions.

KB3. Working knowledge of financial concepts such as calculation of interest amount, VAT, Service Tax etc.

KB4. Check whether financial transactions of the organization conform to the prescribed financial rules and regulations.

KB5. Have transaction processing knowledge.

KB6. Clear understanding about Invoice and particulars thereof.

KB7. Accounting processes and procedures to record the details of invoice.

KB8. The differentiation between invoice and other supported documents (like Purchase Order, delivery challan etc.).

KB9. Procedures for digitally updating suppliers’ details.

KB10. IT skills and operating procedures of computers and other electronic devices.

KB11.Preparation of payment schedule, if required.

KB12.Use of computers and have working knowledge of MS Excel, MS Word etc.

Skills
The user/ individual on the job needs to know and understand how to:
SA1. Prepare reports and summary of the collections for review.
SA2. Prepare reports on status of overdue customers’ accounts.
SA3. Communicate and share knowledge with peers and supervisors

Reading Skills
The user/individual on the job needs to know and understand how to:
SA4. Read and understand organizational and regulatory guidelines
SA5. Read and verify legitimacy of documents submitted by customers
SA6. Read and explain terms of collections to customers

Mathematical Skills
The user/individual on the job needs to know and understand how to:
SA9. Compute numbers quickly and accurately.
SA10. Perform basic mathematical operations such as addition, subtraction, multiplication and division.
SA11. Calculate accurately any tax to be charged, discount allowed etc., w.r.t. the customer’s account as per the company policy. Professional Skills

Motivation
The user/individual on the job needs to know and understand how to:
SB7. Be self driven, take initiatives and deliver results set by the organization and respective seniors.

Attention to detail
The user/individual on the job needs to know and understand how to:
SB10. Check whether the work is complete and free from errors.
SB11. Get the work checked by others

Team work
The user/individual on the job needs to know and understand how to:
SB12. Contribute to the quality of team working.
SB13. Work effectively in a team environment
Technical Skills
The user/individual on the job needs to know and understand how to:
SC1. Use information technology effectively to input and/or extract data accurately.
SC2. Identify and refer anomalies in the data.
SC3. Store and retrieve information.
SC4. Keep updated with changes, procedures and practices in the role.
SC5. Use software packages and tools specific to the field of expertise