Supervisor-Frame & Components

SECTOR: GEMS & JEWELLERY
SUB-SECTOR: Handmade gold and gems-set jewellery
OCCUPATION: Gold smithy (Basic)
REFERENCE ID: G&J/Q0601
ALIGNED TO: NCO-2004/ NIL
Supervisor – Frame and Components: The frame and components supervisor is incharge of the day-to-day work flow and processes of the frame and component
making department.
Brief Job Description: The individual allocates work to subordinate workers, trains
and educate them, instructs about the job to be performed on daily basis, checks
quality of output and interacts with other department in order to ensure quality
output of frame and components of jewellery as per production planning and
deliver on time.
Personal Attributes: The job requires the individual to have: attention to details;
good eyesight; steady hands; ability to manage a process driven team. The
individual must have ability to manage team and skills to improve quality of output
of the team.

Unit Code G&J/N0606
Unit Title
(Task) Supervise frame making function
Description This OS unit is about supervising the frame making process for creating the baseframe of the jewellery, embellished with components so that it is as per design and
has utility for the customer as well as meeting the delivery and quality standards
Scope The unit/ task covers the following:
Deliver the design and components to goldsmith-frame or frame maker
Describe the frame making requirement to jewellery maker
Monitor the filing and linking of jewellery frame and components
Receive completed frame and quality check
Control gold loss
Improve productivity of the team
Handle or report problems related to
Interact with Production Manager, frame and components makers, polisher
and other departments

To be competent, the user/individual on the job must be able to:
PC1. accurately assess worker’s capabilities, work load and distribute work for
maximum productivity
PC2. describe the job at hand to frame goldsmith
PC3. instruct about precautions to be taken during the work
PC4. clearly define delivery schedule and work output requirements
PC5. anticipate and alert about any disruptions and goldsmith’s capabilities
PC6. assess quantity of gold required for frame based on product or style type and
design
PC7. assess quantity and types of components required for the frame
PC8. explain the design requirements
PC9. allocate work to frame makers according to their work load and level of
workmanship in a particular type of jewellery
PC10. instruct about the delivery time, tools and machines, and consumables to be
used and quality requirements
PC11. explain the hazards involved and precautions to be taken to avoid accidents
PC12. explain to subordinates the design specifications in terms of regional style
applicable, types of alloy of gold, components and stones required; weight;
entire jewellery making process flow
PC13. explain how to roll or draw wire, sheet or strip from gold bar as per design
requirement
PC14. instruct to anneal the wire or strip for malleability by heat-treatment using gas
torch or furnace, setting the temperature according to the thickness of the wire

PC15. explain about repeating the annealing process after every drawing or rolling
PC16. demonstrate how to cut and saw wire or sheet to make the frame piece
PC17. train on creating designs by stamping, embossing, scraping, as per design
PC18. explain about checking the symmetry of design
PC19. demonstrate how to lay the frame pieces on wax or lac and set in Plaster of
Paris (PoP) mixture or customised jigs
PC20. instruct about soldering components and frame to link frame pieces as per
design
PC21. instruct on removing PoP, levelling and strengthening joints in wax or lac
PC22. send completed frame for cleaning with brush and water or chemical solution
PC23. instruct on safety measures to be taken, especially, with gas torches and
molten lac
PC24. instruct subordinates on gold loss and methods to control
PC25. ensure that design requirements such as length, bend or flexibility, colour,
evenness are as per specifications
PC26. check any sharp edges that need grinding for smooth surface
PC27. check the shape of collets for stone setting or surface prepared for enamelling
PC28. ensure that outer periphery surface is smooth as per design
PC29. check for over filing
PC30. ensure locks and hinges are soldered as per design
PC31. ensure correct distance between linked components
PC32. check for under or over soldering
Quality checking To be competent, the user/individual on the job must be able to:
PC33. receive the frame complete with components from the goldsmith
PC34. perform visual quality check on all the jewellery received as per company
standards based on parameters such as weight, dimensions, filing quality and
components
PC35. return the product to subordinates for rework if they do not meet quality
standards
PC36. record the number of jewellery frames received
PC37. accurately assess jewellery frame requirements against design
PC38. identify any defects and send for rework
PC39. identify design related defects and report to Production Manager
PC40. identify any recurring defects and take steps to reduce them in order to
improve processes
Controlling gold loss
and achieving
productivity
To be competent, the user/individual on the job must be able to:
PC41. collect gold dispersed during the day (dust and fragments) from the
subordinates
PC42. tally account as per allowed standards for the design
PC43. conduct regular and controlled environment cleaning for collection
PC44. improve productivity of the team by allocating work after analysing sub
ordinates’ work load, expertise, skill level
PC45. take measures to improve speed of frame making while maintaining design
quality and gold loss standards
PC46. ensure that the output is achieved as per production planning

PC47. ensure that output is per company quality standards
PC48. anticipate any delays and inform production head in prior about the delay
Handling problems To be competent, the user/individual on the job must be able to:
PC49. report machine failure
PC50. assess and report shortage of consumables
PC51. assess and address workforce shortage
PC52. anticipate reasons for anticipated delays that may adversely affect delivery
PC53. deliver complete product on time by reporting problems faced or anticipated
well in advance
PC54. handle technical and human resource problems in the department
Interacting with
superiors and coworkers
To be competent, the user/individual on the job must be able to:
PC55. receive instructions from production head about deliverables and work flow
PC56. distribute work to frame maker
PC57. interact with production head to arrange for tools, machines, work space,
consumables and other facilities for the goldsmiths
PC58. give feedback to frame maker or other department on handling of particular
jewellery or order
PC59. receive instructions on quality check to be done from QC department and pass
the requirement them to frame maker
Knowledge and Understanding (K)
A. Organizational
Context
(Knowledge of the
company /
organization and
its processes)
The individual on the job needs to know and understand:
KA1. company’s policies on: acceptable limits of precious metal loss per product
type, delivery timelines, safety and hazards, integrity and IPR, and personnel
management
KA2. work flow involved in jewellery manufacturing process of the company
KA3. management of worker, quality and productivity
KA4. conflict resolution and problem solving
KA5. performance appraisal
KA6. reporting structure
B. Technical
Knowledge
The individual on the job needs to know and understand:
KB1. jewellery making process and types of jewellery
KB2. different types of frames and related components
KB3. master jewellery piece and design specifications
KB4. uses of different types of tools and consumables for frame making
KB5. gemstone-setting, enamelling and plating process
KB6. frame setting process in lac or wax and PoP
KB7. potential work hazards while using tools, chemicals, gas torches and molten
lac or wax
KB8. operate and maintenance of different tools and equipments used
KB9. accounting of jewellery and documentation
KB10. team management

G&J/N0606 Supervise frame making
7
Skills (S) [Optional]
A. Core Skills/
Generic Skills
Basic reading and writing skills
The user/individual on the job needs to know and understand how:
SA1. reading about different types of jewellery and their properties
SA2. read weight, dimensions of the jewellery as given on job sheets
SA3. document work flow, quality standards and outcomes as per company policy
SA4. read company rules and compliance documents required to complete the work
Calculation and geometry skills
The user/individual on the job needs to know and understand how:
SA5. to assess gold loss at each step of jewellery making so as to deliver product of
correct weight and size
SA6. to translate finish and symmetry of design into ornament
Team management
The user/individual on the job needs to know and understand how:
SA7. to distribute work equitably and according to seniority and experience of
goldsmiths
SA8. to encourage workers to share workload and deliver on time
SA9. to assess worker requirements in terms of training, tools, machinery,
workspace and other facilities
SA10. to appraise based on company’s standards and workers’ performance
SA11. to encourage workers to multitask and work on different types of jewellery as
per their requirement
B. Professional Skills Communication skills
The individual on the job needs to know and understand how to:
SB1. give appropriate instructions and feedback to different levels of workers under
his supervision
SB2. educate about safety and work hazards
SB3. train on gold loss, productivity and correct steps to follow on the job
SB4. inform about IPR issues pertaining to the company and detecting violations
SB5. resolve inter-personal conflicts between workers and co-workers
Using tools and machines
The user/individual on the job needs to know and understand how:
SB6. to use different types of tools and machines are used for making frame and
precautions required in operating them for the desired outcome and safety
SB7. to work in a safe environment, i.e., without injuries
Reflective thinking
The user/individual on the job needs to know and understand how to:
SB8. improve work processes for greater productivity
SB9. use correct posture for performing the job without injuring body parts
SB10. reduce gold loss
SB11. improve quality of output

The user/individual on the job needs to know and understand how:
SB12. spot process disruption and reasons for delay
SB13. arrange for tools, machines and consumables in time

Unit Code G&J/N0607
Unit Title
(Task) Supervise the component making function
Description This OS unit is about supervising the component making process to deliver
components of different types to complete the frame as per design
Scope The unit/ task covers the following:
Distribute work and raw materials to goldsmith-components
Describe the ball or beads making process to goldsmith
Give instructions on stamping of gold sheet
Describe the chain making process to goldsmith
Monitor the filing and linking function
Receive components and conduct quality check
Control gold loss
Improve productivity of the team
Handle or report problems related to
Interact with Production Manager, components and frame goldsmiths,
polisher and other departments

To be competent, the user/individual on the job must be able to:
PC1. accurately assess worker’s capabilities and work load in order to distribute
work for maximum productivity
PC2. describe the job at hand to goldsmith
PC3. instruct about precautions to be taken during the work
PC4. clearly define delivery schedule and work output requirements
PC5. anticipate and alerted about any disruptions and worker’s capabilities
PC6. assess quantity of gold required for making required components such as ball,
strips, wire, stampings and chains
PC7. assess quantity and types of components required for the frame and those
already available in inventory
PC8. allocate work to components makers according to their work load and level of
workmanship in a particular type of jewellery
PC9. instruct about the delivery time, tools and machines, and consumables to be
used and quality requirements
PC10. explain the hazards involved and precautions to be taken to avoid accidents
PC11. instruct on drawing sheets or strips of precious metal of required thickness and
size
PC12. instruct on annealing the sheet or strip for malleability by heating
PC13. explain about repeating the annealing process for every stage of drawing
PC14. instruct to cut the sheet or strip as per the diameter of the ball, create and join

by heating two hemispheres for the ball
PC15. instruct to shape the ball in circular mills with groves
PC16. explain the alternative method: to use hollow ball making machine to make gold balls
from sheets
PC17. instruct on drawing from precious metal rods or bars sheets or strips of
required thickness as per design specification
PC18. instruct about annealing the sheet or strip for malleability and repeating the
annealing process for every stage of drawing
PC19. explain about selecting the die or mould of the specified pattern for use in the
die machine
PC20. instruct on inserting the sheet or strip in the die machine and stamping the
specified design
PC21. instruct on rolling metal to required thickness using wire drawing or roller
machine
PC22. instruct about annealing the sheet or strip for malleability and repeating the
annealing process after every rolling or drawing
PC23. explain about making wire of required width
PC24. instruct about cutting the wire into small piece of same length as required and
soldering the ends to shape as a ring
PC25. demonstrate how to connect all the pieces of wire together to make the chain
as per design using the weaving or soldering method as specified
PC26. instruct about achieving a clean finish
PC27. explain the jewellery design requirements such as correct length, bend,
flexibility, colour, evenness, size and embellishments to follow
PC28. instruct to cut any sharp edges as per the design requirement
PC29. instruct to grind for smooth surface as per the design requirement
Quality checking To be competent, the user/individual on the job must be able to:
PC30. receive components from the subordinates
PC31. perform visual quality check on all the components received as per company
standards based on parameters such as weight, dimensions, filing, impurities,
marks
PC32. return the product to subordinates for rework if they do not meet quality
standards
PC33. account the number of components received against precious metal given
PC34. accurately assess on cleaning and polishing in the jewellery
PC35. identify any defects and send for rework
PC36. identify design related defects and report to Production Manager
PC37. identify any recurring defects and take steps to reduce them in order to
improve processes
Controlling gold loss
and achieving
productivity
To be competent, the user/individual on the job must be able to:
PC38. collect gold dispersed during the day (dust and fragments) from the
subordinates
PC39. tally account as per allowed standards for the design
PC40. conduct regular and controlled environment cleaning for collection
PC41. improve productivity of the team by allocating work after analysing sub

PC42. take measures to improve speed of polishing while maintaining design quality
and gold loss standards
PC43. ensure that the output is achieved as per production planning
PC44. ensure that output is per company quality standards
PC45. anticipate any delays and inform production head in prior about the delay
Handling problems To be competent, the user/individual on the job must be able to:
PC46. report machine failure
PC47. assess and report shortage of consumables
PC48. assess and address workforce shortage
PC49. anticipate reasons for anticipated delays that may adversely affect delivery
PC50. deliver complete product on time by reporting problems faced or anticipated
well in advance
PC51. handle technical and human resource problems in the department
Interacting with
superiors and
colleagues
To be competent, the user/individual on the job must be able to:
PC52. receive instructions from production head about deliverables and work flow
PC53. distribute work to components maker
PC54. interact with production head to arrange for tools, machines, work space,
consumables and other facilities for the workers
PC55. give feedback to components’ maker or other department on handling of
particular jewellery or order
PC56. receive instructions on quality check to be done from QC department and pass
the requirement them to cleaner and polisher

The individual on the job needs to know and understand:
KA1. company’s policies on: acceptable limits of precious metal loss per product
type, delivery timelines, safety and hazards, integrity and IPR, and personnel
management
KA2. work flow involved in jewellery manufacturing process of the company
KA3. management of worker, quality and productivity
KA4. conflict resolution and problem solving
KA5. performance appraisal
KA6. reporting structure
B. Technical
Knowledge
The individual on the job needs to know and understand:
KB1. jewellery making process and types of jewellery
KB2. different types of components and their making techniques, e.g., using
drawing machine or roller machines
KB3. filing and soldering techniques
KB4. making collets for gemstone-setting
KB5. potential work hazards while using high speed rotating machines and
chemicals
KB6. operation and maintenance of different tools and equipments used in
components making
KB7. accounting of components and documentation
KB8. team management

The user/individual on the job needs to know and understand how:
SA1. reading about different types of jewellery and their properties
SA2. read weight, dimensions of the jewellery as given on job sheets
SA3. document work flow, quality standards and outcomes as per company policy
SA4. read company rules and compliance documents required to complete the work
Calculation and geometry skills
The user/individual on the job needs to know and understand how:
SA5. to assess gold loss at each step of jewellery making so as to deliver product of
correct weight and size
SA6. to translate finish and symmetry of design into ornament
Team management
The user/individual on the job needs to know and understand how:
SA7. to distribute work equitably and according to seniority and experience of
goldsmith
SA8. to encourage workers to share workload and deliver on time
SA9. to assess worker requirements in terms of training, tools, machinery,
workspace and other facilities
SA10. to appraise based on company’s standards and workers’ performance
SA11. to encourage workers to multitask and work on different types of jewellery as
per their requirement
B. Professional Skills Communication skills
The individual on the job needs to know and understand how to:
SB1. give appropriate instructions and feedback to different levels of workers under
supervision
SB2. educate about safety and work hazards
SB3. train on gold loss, productivity and correct steps to follow on the job
SB4. inform about IPR issues pertaining to the company and detecting violations
SB5. resolve inter-personal conflicts between workers and co-workers
Using tools and machines
The user/individual on the job needs to know and understand how:
SB6. to use wire drawing machine, roller machine and hand tools and precautions
required in operating them for desired outcome and safety
SB7. to work in a safe environment, i.e., without injuries
Reflective thinking
The user/individual on the job needs to know and understand how to:
SB8. improve work processes for greater productivity
SB9. reduce gold loss
SB10. use correct posture for performing the job without injuring body parts
SB11. improve quality of output

The user/individual on the job needs to know and understand how:
SB12. spot process disruption and reasons for delay
SB13. arrange for tools, machines and consumables in time

Unit Code G&J/N9910
Unit Title
(Task) Respect IPR of company as well as competitors
Description This OS unit is about maintaining company’s IPR and avoiding infringement on
copyright of others
Scope This unit/task covers the following:
Protect company’s Intellectual Property Rights (IPR)
Avoid infringement to copyright of other companies
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria
Respecting IPR To be competent, the user/individual on the job must be able to:
PC1. prevent leak of new designs to competitors by reporting on time
PC2. spot any infringement of company’s product or design patents
PC3. report IPR violations observed in the market, to supervisor or company heads
PC4. read copyright clause of the material published on the internet and any other
printed material
PC5. consult supervisor or senior management when in doubt about using publicly
available information
PC6. report any infringement observed in the company
PC7. spot plagiarism and report
PC8. understand rationale of patents and IPR
PC9. avoid being involved in IPR violations
Knowledge and Understanding (K)
A. Organizational
Context
The individual on the job needs to know and understand:
KA1. company’s policies on IPR, plagiarism and order leaks
KA2. company’s patented products
KA3. market trends and company’s unique product range
KA4. reporting structure
B. Technical
Knowledge
The individual on the job needs to know and understand:
KB1. basics of patents and IPR laws
KB2. how IPR protection is important for competitiveness of a company
Skills (S) [Optional]
A. Core Skills/
Generic Skills
Communication skills
The user/individual on the job needs to know and understand how:
SA1. to effectively communicate any observed IPR violations or design leaks
B. Professional Skills Decision making
The user/individual on the job needs to know and understand when and how:
SB1. to report sources of IPR violations

The user/individual on the job needs to know and understand how:
SB2. to learn from past mistakes and report IPR violations on time
Critical thinking
The user/individual on the job needs to know and understand how:
SB3. to spot signs of violations and alert authorities in time

Unit Code G&J/N9914
Unit Title
(Task) Work towards having a safe work environment
Description This OS unit is about being aware of and communicating potential hazards and
dangers of accidents on the job
Scope This unit/task covers the following:
 Understand potential sources of accidents
 Communicate to reporting supervisor about hazards in time
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria
Understanding of
potential sources of
accidents and
communicating
To be competent, the user/individual on the job must be able to:
PC1. avoid accidents related to use of potentially dangerous chemicals, gas torches,
sharp tools and hazards from machines
PC2. suggest process flow improvements to reduce anticipated or repetitive hazards
PC3. report mishandling of tools, machines or hazardous materials
PC4. identify electrical problems that could result in accident
PC5. spot and report potential hazards on time
PC6. follow company policy and rules regarding hazardous materials
PC7. deliver quality work on time as required by reporting any anticipated reasons
for delays
Knowledge and Understanding (K)
A. Organizational
Context
(Knowledge of the
company /
organization and
its processes)
The individual on the job needs to know and understand:
KA1. company’s policies on handling: harmful chemicals and sharp tools, safety and
hazards of machines, fire safety and, disposal of harmful chemicals and
materials
KA2. work flow involved in company’s jewellery manufacturing process
KA3. importance of the individual’s role in the workflow
KA4. reporting structure
B. Technical
Knowledge
The individual on the job needs to know and understand:
KB1. how different chemicals react and what could be the danger from them
KB2. how to use machines and tools without causing bodily harm
KB3. fire safety education
KB4. disposal of hazardous chemicals, tools and materials by following prescribed
environmental norms or as per company policy
Skills (S) [Optional]
A. Core Skills/
Generic Skills
Communication skills
The individual on the job needs to know and understand how:
SA1. to effectively communicate the danger

The individual on the job needs to know and understand:
SB1. importance of reporting potential sources of danger
SB2. appropriate actions to be taken in the event of an accident
SB3. process for disposing of hazardous materials, safely and following
environmental guidelines
Reflective thinking
The individual on the job needs to know and understand how:
SB4. to learn from past mistakes regarding use of hazardous machines or
chemicals or gas torches
Critical thinking
The individual on the job needs to know and understand:
SB5. how to spot danger
SB6. procedures to follow in the event of a fire or other hazard

Unit Code G&J/N9916
Unit Title
(Task) Interact with colleagues and seniors
Description This OS unit is about communicating with colleagues and seniors in order to maintain
smooth and hazard-free work flow
Scope This unit/task covers the following:
Interact with Production Manager or superio Interact with colleagues within and outside the department
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria
Interaction with
superior
To be competent, the user/individual on the job must be able to:
PC1. receive work-flow instructions and quality standards
PC2. communicate about process flow improvements, product defects, repairs and
maintenance of tools and machinery as required
PC3. communicate any potential hazards or expected process disruptions
PC4. understand the work output requirements
PC5. comply with company policy and rule
PC6. deliver quality work on time as required by reporting any anticipated reasons
for delays
Interactions with
colleagues and other
departments
To be competent, the user/individual on the job must be able to:
PC7. work as a team with colleagues and seniors
PC8. share skills and train
PC9. communicate and discuss work flow related difficulties in order to find
solutions with mutual agreement
PC10. receive feedback and address concerns in order to complete work on time
PC11. put team over individual goals
PC12. conflicts resolution and multi-tasking
Knowledge and Understanding (K)
A. Organizational
Context
(Knowledge of the
company /
organization and
its processes)
The individual on the job needs to know and understand:
KA1. company’s policies on personnel management
KA2. work flow involved in company’s jewellery manufacturing process
KA3. importance of the individual’s role in the workflow
KA4. reporting structure
B. Technical
Knowledge
The individual on the job needs to know and understand:
KB1. how to communicate effectively
KB2. how to build team coordination

Teamwork and some multitasking
The individual on the job needs to know and understand how:
SA1. to motivate team to work
SA2. to convince seniors about significant process changes
SA3. to share work load as required
SA4. to deliver product to next work process on time
B. Professional Skills Decision making
The individual on the job needs to know and understand:
SB1. how to report potential areas of disruptions to work process
SB2. when to report to senior and when to deal with a colleague depending on the
type of concern
Reflective thinking
The individual on the job needs to know and understand:
SB3. how to improve work process
Critical thinking
The individual on the job needs to know and understand:
SB4. how to spot process disruptions and delays

Keywords /Terms Description
Sector Sector is a conglomeration of different business operations having similar
business and interests. It may also be defined as a distinct subset of the
economy whose components share similar characteristics and interests.
Sub-sector Sub-sector is derived from a further breakdown based on the
characteristics and interests of its components.
Occupation Occupation is a set of job roles, which perform similar/ related set of
functions in an industry.
Function Function is an activity necessary for achieving the key purpose of the
sector, occupation, or an area of work, which can be carried out by a
person or a group of persons. Functions are identified through functional
analysis and form the basis of OS.
Sub-function Sub-functions are sub-activities essential to fulfil the achieving the
objectives of the function.
Job role Job role defines a unique set of functions that together form a unique
employment opportunity in an organisation.
Occupational Standards
(OS)
OS specify the standards of performance an individual must achieve
when carrying out a function in the workplace, together with the
knowledge and understanding they need to meet that standard
consistently. Occupational Standards are applicable both in the Indian
and global contexts.
Performance Criteria Performance criteria are statements that together specify the standard of
performance required when carrying out a task.
National Occupational
Standards (OS)
NOS are occupational standards which apply uniquely in the Indian
context.
Qualifications Pack (QP) QP comprises the set of OS, together with the educational, training and
other criteria required to perform a job role. A QP is assigned a unique
qualifications pack code.
Unit Code Unit code is a unique identifier for an Occupational Standard, which is
denoted by an ‘N’
Unit Title Unit title gives a clear overall statement about what the incumbent
should be able to do.
Description Description gives a short summary of the unit content. This would be
helpful to anyone searching on a database to verify that this is the
appropriate OS they are looking for.
Scope Scope is a set of statements specifying the range of variables that an
individual may have to deal with in carrying out the function which have
a critical impact on quality of performance required.
Knowledge and
Understanding
Knowledge and understanding are statements which together specify the
technical, generic, professional and organisational specific knowledge
that an individual needs in order to perform to the required standard.
Organisational Context Organisational context includes the way the organisation is structured
and how it operates, including the extent of operative knowledge
managers have of their relevant areas of responsibility.

Technical Knowledge Technical knowledge is the specific knowledge needed to accomplish
specific designated responsibilities.
Core Skills/ Generic
Skills
Core skills or generic skills are a group of skills that are the key to learning
and working in today’s world. These skills are typically needed in any
work environment in today’s world. These skills are typically needed in
any work environment. In the context of the OS, these include
communication related skills that are applicable to most job roles.
Keywords /Terms Description
IPR Intellectual Property Rights
NOS National Occupational Standard(s)
NVQF National Vocational Qualifications Framework
NSQF National Qualifications Framework
NVEQF National Vocational Education Qualifications Framework
QP Qualifications Pack