Rita Charitable Trust

Labeller and Dispatcher-Diamond Processing

SECTOR/S: GEMS AND JEWELLERY
SUB-SECTOR: Diamond processing, Gemstone Processing, Jewellery Retail
OCCUPATION: Inventory management
REFERENCE ID: G&J/Q5002
ALIGNED TO: NCO-2015/NIL
Brief Job Description: The individual at work uses computers, design or plan to
pack and label the polished diamonds, gemstones or jewellery ready for
dispatch. Packager and Labeller does weighing, checking the attributes, tagging
and appropriately labelling of diamonds/gemstones/jewellery pieces. This also
includes recording the stock details.
Option 1 – Gemstone Packager:
Weighs, Packs & labels gemstones

Option 2 – Tagger and Labeller :
Weighs, checks piece details, appropriately tags the Jewellery pieces
Personal Attributes: The job requires the individual to have: attention to details
and ability to work on computers for long hours. The individual must also be
able to use reflective skills in order to develop improved work processes.

Keywords /Terms Description
Sector Sector is a conglomeration of different business operations having similar
business and interests. It may also be defined as a distinct subset of the
economy whose components share similar characteristics and interests.
Sub-sector Sub-sector is derived from a further breakdown based on the characteristics
and interests of its components.
Occupation Occupation is a set of job roles, which perform similar/ related set of functions
in an industry.
Job role Job role defines a unique set of functions that together form a unique
employment opportunity in an organisation.
Occupational Standards
(OS)
OS specify the standards of performance an individual must achieve when
carrying out a function in the workplace, together with the knowledge and
understanding they need to meet that standard consistently. Occupational
Standards are applicable both in the Indian and global contexts.
Performance Criteria Performance criteria are statements that together specify the standard of
performance required when carrying out a task.
National Occupational
Standards (OS)
NOS are occupational standards which apply uniquely in the Indian context.
Qualifications Pack (QP) QP comprises the set of OS, together with the educational, training and other
criteria required to perform a job role. A QP is assigned a unique qualifications
pack code.
Unit Code Unit code is a unique identifier for an Occupational Standard, which is denoted
by an ‘N’
Unit Title Unit title gives a clear overall statement about what the incumbent should be
able to do.
Description Description gives a short summary of the unit content. This would be helpful to
anyone searching on a database to verify that this is the appropriate OS they
are looking for.
Scope Scope is a set of statements specifying the range of variables that an individual
may have to deal with in carrying out the function which have a critical impact
on quality of performance required.
Knowledge and
Understanding
Knowledge and understanding are statements which together specify the
technical, generic, professional and organisational specific knowledge that an
individual needs in order to perform to the required standard.
Organisational Context Organisational context includes the way the organisation is structured and how
it operates, including the extent of operative knowledge managers have of their
relevant areas of responsibility.
Technical Knowledge Technical knowledge is the specific knowledge needed to accomplish specific
designated responsibilities.
Core Skills/ Generic
Skills
Core skills or generic skills are a group of skills that are the key to learning and
working in today’s world. These skills are typically needed in any work
environment in today’s world. In the context of the OS, these include
communication related skills that are applicable to most job roles

Keywords /Terms Description
NOS National Occupational Standard(s)
NSQF National Skills Qualifications Framework
QP Qualifications Pack

Unit Code G&J/N5001
Unit Title
(Task) Pack, tag and label diamonds
Description This OS unit is about packing the polished diamonds for dispatch
Scope This unit/task covers the following:
Packing and dispatching polished diamonds
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria
Packing and
dispatching polished
diamonds
To be competent, the user/individual on the job must be able to:
PC1. match the stone type, weight and number as mentioned on the bag received
PC2. check diamonds order against plan
PC3. record details such as order number, design, size, weight, colour and type
PC4. make accurate and complete entry of details on tag and label as per company
policy
PC5. put the diamond(s) in packets or boxes as per company rule
PC6. ensure that no diamond is damaged or discoloured
PC7. use appropriate packing material depending on dispatch destination and type
of diamond packed
PC8. tag the pack and label using barcoding or printed details
PC9. pack diamonds as per company policy and securely
PC10. send to marketing or dispatch for sending to customer
PC11. record, the dispatch details on computer, as per company policy
Knowledge and Understanding (K)
A. Organizational
Context
The user/individual on the job needs to know and understand:
KA1. Company’s policies on: acceptable limits of weight loss; incentives; delivery
standards; safety practices and hazards; security and performance
measurement
KA2. Work flow involved in company’s diamond processing
KA3. Importance of the individual’s role in the workflow
KA4. Reporting structure
KA5. Issue return procedures followed by the company.
B. Technical
Knowledge
KB1. Different types of diamonds
KB2. Computer operations
KB3. To use software for generating tags, labels and barcode
KB4. Exports and local destinations of the company’s products
KB5. General product QC parameters (4Cs)
KB6. Plan details and job sheet or order form information
KB7. Types of diamonds processed by the company

A. Core Skills/
Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. Report diamond losses via documentation as per company policy
SA2. Enter data on computer
SA3. Fill the performance appraisal form
Reading Skills
SA4. Read plan requirements
SA5. Read order form
Oral Communication (Listening and Speaking skills)
SA6. Communicate effectively with customer, seniors and colleagues
SA7. Understand instructions and report problems
SA8. Interact with marketing department to inform about dispatch or delivery
schedule
SA9. Interact with final assorting department about any defect in the processed
diamonds
B. Professional Skills Decision Making
SB1. Inform superior about any mismatch of plan with processed diamonds
SB2. Assess value of the stones, destination and pack without damage to
destination
Plan and Organize
SB3. To plan details and job sheet or order form information
SB4. To achieve the productivity in terms of carats or number of pieces as set by
the company by proper planning and execution
Customer Centricity
N.A.
Problem Solving
SB5. Inform superior about any mismatch of plan with processed diamonds
SB6. Minimize damage or loss of any diamond during the packing process identify
and report mismatch of diamonds against plan or order
SB7. Report barcoding or computer systems failure
Analytical Thinking
SB8. Suggest improvements in order to reduce loss
Critical Thinking
SB9. Spot process dispruptions

Unit Code G&J/N9901
Unit Title
(Task) Coordinate with others
Description This OS unit is about communicating with colleagues, seniors and outside parties in
order to achieve the deliverables on schedule
Scope This unit/task covers the following:
Interacting with supervisor
Interacting with colleagues within and outside the department
Interacting with outside parties
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria
Interacting with
supervisor
To be competent, the user/individual on the job must be able to:
PC1. coordinate for receiving work instructions and raw materials from reporting
supervisor
PC2. communicate to the reporting supervisor about process flow improvements,
product defects received from previous process, repairs and maintenance of
tools and machinery as required
PC3. communicate to reporting supervisor about operation details and hazards
PC4. interact with supervisor regarding compliance of company policy and rules
Interacting with
colleagues within and
outside the
department
PC5. coordinate with colleagues to share work, as per the workload
PC6. communicate and discuss work flow related difficulties in order to find
solutions with mutual agreement
PC7. coordinate and receive feedback from quality control department
PC8. coordinate for putting team goals over individual goals
PC9. resolve conflicts by communicating with colleagues and other departments
PC10. coordinate with colleagues regarding multitasking in other departments with
requirements
Interacting with
outside parties
PC11. adhere to nondisclosure policy of the company in all outside coordination
Knowledge and Understanding (K)
A. Organizational
Context
The user/individual on the job needs to know and understand:
KA1. Company’s policies on: preferred language of communication, reporting and
escalation policy, quality delivery standards, and personnel management
KA2. Company’s policies on non-disclosure of “confidential information” provided
by the company either orally or in writing marked as confidential
KA3. Liability arising out of loss, theft, or inadvertent disclosure of confidential
information
KA4. Reporting structure

B. Technical
Knowledge
KB1. Various categories of people that one is required to communicate and
coordinate within the organization
KB2. Importance of effective communication in the workplace
KB3. Importance of teamwork in organization and individual success
KB4. Various components of effective communication
KB5. Key elements of active listening
KB6. Barriers to effective communication
KB7. Importance of avoiding casual expletives and unpleasant terms while
communicating professional circles
KB8. Common reasons for interpersonal conflict
KB9. Expressing and addressing grievances appropriately and effectively
KB10. What constitutes disciplined behavior for a working professional
Skills (S) [Optional]
A. Core Skills/
Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. Write instructions, remarks, job sheets, basic information, technical details
etc. in preferred local language of communication and English
Reading Skills
SA2. Read preferred language of communication as prescribed by the company
SA3. Read job sheets and interpret technical details mentioned in the job sheet
Oral Communication (Listening and Speaking skills)
SA4. Discuss task lists, schedules, and work-loads with co-workers
SA5. Be a good listener
SA6. Be effective in communicating the issues faced to the supervisor
SA7. Avoid using jargon, slang or acronyms when communicating
B. Professional Skills Decision Making
SB1. Spot and communicate potential areas of disruptions to work process and
report the same
SB2. Report to supervisor and or to deal with a colleague individually, depending
on the type of concern
Plan and Organize
SB3. Collate information and communicate in a manner that is clear and
comprehensive to colleagues and supervisor
Customer Centricity
SB4. Convey accurate information to all internal as well as external customers (or
right information to right person)

SB5. How to handle critical situations caused due to communication issues at
workplace and solve problems without blaming others
Analytical Thinking
SB6. Analyse the work processes by interacting with others and adopting best
practices
SB7. Use prior experience to observe and reflect for development of ideas
Critical Thinking
SB8. Think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s)
SB9. Deal with clients lacking the technical background to solve the problem on
their own
SB10. Spot process disruptions and delays and report and communicate with
solutions
SB11. Identify immediate or temporary solutions to resolve delays
SB12. Apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action

Unit Code G&J/N9902
Unit Title
(Task) Maintain health and safety at workplace
Description This OS unit is about being aware of, communicating and taking steps towards
minimizing potential hazards and dangers of accidents on the job and maintaining
health and safety
Scope This unit/task covers the following:
Health and safety in work area
Fire safety
Emergencies, rescue and first aid procedures
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria
Health and safety in
work area
To be competent, the user/individual on the job must be able to:
PC1. identify and use appropriate protective clothing/equipment for specific tasks
and work
PC2. identify hazardous job activities in his/her job and communicate the possible
causes of risks or accidents in the workplace
PC3. carry out safe working practices while dealing with hazards to ensure safety
of self and others
PC4. identify and avoid doing any tasks or activities in a bad working position
PC5. practice appropriate working postures to minimise occupational health
related issues
Fire safety PC6. use the appropriate fire extinguishers on different types of fire
PC7. demonstrate rescue techniques applied during fire hazard
PC8. demonstrate good housekeeping in order to prevent fire hazards
PC9. demonstrate the correct use of any fire extinguisher
Emergencies, rescue
and first aid
procedures
PC10. administer appropriate first aid procedure to victims wherever required eg.in
case of bleeding, burns, choking, electric shock etc.
PC11. respond promptly and appropriately to an accident situation or medical
emergency
PC12. participate in emergency procedures such as raising alarm, safe evacuation,
correct means of escape, correct assembly point etc.
Knowledge and Understanding (K)
A. Organizational
Context
The user/individual on the job needs to know and understand:
KA1. Company’s policies on: safety and hazards and personnel management
KA2. Names and location of documents that refer to health and safety in work
place
KA3. Reporting structure

B. Technical
Knowledge
KB1. Meaning of “hazards” and risks
KB2. Health and safety hazards commonly present in the work place and related
precautions
KB3. Various dangers associate with use of electrical equipment
KB4. Preventative and remedial actions to be taken in case of exposure to toxic
material
KB5. Methods of accident prevention
KB6. How different chemicals react and what could be the danger from them
KB7. How to use machines and tools without suffering bodily harm
KB8. Importance of using protective clothing/ equipment while working
KB9. Precautionary activities to prevent the fire accident
KB10. Various causes of fire
KB11. Techniques of using different fire extinguishers
KB12. Different materials used for extinguishing fire
KB13. Rescue techniques applied during a fire hazard
KB14. Various types of safety signs and what they mean
KB15. Appropriate basic first aid treatment relevant to condition e.g. bleeding,
minor burns, eye injuries etc.
KB16. Potential impact to a person who is moved incorrectly
Skills (S) [Optional]
A. Core Skills/
Generic Skills
Writing Skills
The individual on the job needs to know and understand how to:
N.A.
Reading Skills
SA1. Read and comprehend basic content to read labels, charts, signage’s
SA2. Read and comprehend basic English to read manuals of operations
Oral Communication (Listening and Speaking skills)
SA3. Effectively communicate the risk
B. Professional Skills Decision Making
SB1. Report potential sources of danger
SB2. Follow the relevant prescribed procedure in the event of an accident
SB3. Wear appropriate safety gear to avoid an accident
Plan and Organize
SB4. Learn from past mistakes regarding use of hazardous machines or chemicals
Customer Centricity
N. A.
Problem Solving
SB5. Adhere to and guide others to follow prescribed procedures related to
occupational health and safety

Analytical Thinking
SB6. Analyse untoward incidents from the past and implement correct use of
machines, tools or hazardous chemicals
Critical Thinking
SB7. Critically analyse the processes carried out by self and by colleagues in the
department to spot potential hazards and safety issues

Unit Code G&J/N5002
Unit Title
(Task) Pack, tag and label gemstone
Description This OS unit is about packing the polished and /or faceted gemstones for dispatch
Scope This unit/task covers the following:
Packing and dispatching gemstone(s)
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria
Packing and
dispatching
gemstone(s)
To be competent, the user/individual on the job must be able to:
PC1. match the stone type, weight and number as mentioned on the bag received
PC2. make accurate assessment of gemstones matching with plan or order
PC3. ensure that no stone is damaged or discoloured
PC4. record details such as order number, design, size, weight, colour and type
PC5. make accurate and complete entry of details on tag and label as per company
policy
PC6. pack gemstones as per company policy and securely
PC7. deliver in time to dispatch
PC8. enter dispatch details accurately
Knowledge and Understanding (K)
A. Organizational
Context
The user/individual on the job needs to know and understand:
KA1. Company’s policies on: delivery standards, integrity and personnel
management
KA2. Work flow involved in gemstone processing of company
KA3. Importance of the individual’s role in the workflow
KA4. Reporting structure
B. Technical
Knowledge
KB1. Different types of stones such as precious, semi-precious, synthetic
KB2. Computer operations
KB3. Exports and local destinations of the company’s products
KB4. General product QC parameters
KB5. Plan details and job sheet or order form information
KB6. Types of gemstones processed by the company
Skills (S) [Optional]
A. Core Skills/
Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. Enter data on computers
SA2. Use software for generating tags, labels and barcode
SA3. Use MS Office tools for writing and recording
Reading Skills
SA4. Read plan requirements
SA5. Read order form

Oral Communication (Listening and Speaking skills)
SA6. Discuss task lists, schedules, and work-loads with co-workers
SA7. Communicate effectively with customer, seniors and colleagues
B. Professional Skills Decision Making
SB1. Inform superior about any mismatch of plan with processed gemstones
SB2. To assess value of the stones, destination and pack without damage to
destination
Plan and Organize
SB3. Prioritize and execute tasks within the scheduled time limits
SB4. Plan details and job sheet or order form information
Customer Centricity
N.A.
Problem Solving
SB5. Identify trends/common causes for errors and suggest possible solutions to
the reporting authority
Analytical Thinking
SB6. Suggest methods to streamline the labeling process
Critical Thinking
SB7. Spot process disprutions

Unit Code G&J/N5003
Unit Title
(Task) Tag and label the jewellery product
Description This OS unit is about weighing, checking for attributes, tagging and appropriately
labelling the jewellery product.
Scope This unit/task covers the following:
Tag and label jewellery product
Escalation of issues
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria
Tag and label the
jewellery product
To be competent, the user/individual on the job must be able to:
PC1. receive the jewellery products from the inventory manager for tagging
PC2. record the weight and quantity of jewellery products for tagging and labelling
PC3. weigh the jewellery using digital weighing scale (which is attached to system
to automatically capture weight)
PC4. inspect the product for any defects
PC5. prepare label for the jewellery taking consideration the attributes such as
weight, type of jewel, selling section, etc.
PC6. ensure that all the attributes of the product is defined in case of bar code
labelling
PC7. ensure that critical aspects such as weight, product code, design code, etc.
are mentioned clearly in the label
PC8. ensure that label is prepared as per store policy
PC9. attach tag to the jewellery
PC10. group similar products after labelling and deliver them to inventory manger
PC11. record stock details while receiving and delivering the product
Escalation of issues PC12. find any issues such as mismatch in weight, damage of product, etc. and
inform inventory manager
Knowledge and Understanding (K)
A. Organizational
Context
The user/individual on the job needs to know and understand:
KA1. Company’s policies on: Personnel management, relevant legislation,
standards, policies, and procedures followed in the company
KA2. Pricing and discount policy of the retail store
KA3. Company’s various savings scheme offerings
KA4. Documentation and reporting practices followed in the organisation

B. Technical
Knowledge
KB1. Basic knowledge of the jewellery value chain from mining to consumption
KB2. Basics on precious metals jewellery such as Gold, Platinum, Silver along with
their characteristics and differences
KB3. Jewellery related terminologies used in the industry
KB4. Basics on types, design, origin and make of the jewellery product
KB5. How to operate computer and use software for stocking and pricing
KB6. Use system to generate labels by entering the codes for different attributes of
a jewellery (in case of a bar code label)
KB7. Weighing jewellery (net and gross weight)
KB8. Arithmetic operations
KB9. Use karat meter to check jewellery product whenever required
KB10. Documentation procedure for stock management
Skills (S) [Optional]
A. Core Skills/
Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. Documentation procedure for stock management
SA2. Record the stock details of jewellery
SA3. Document complete stock details for fresh jewellery, exchange jewellery,
jewellery for repairs, etc.
SA4. Place order for fresh jewellery through order placement form
Reading Skills
SA5. Read English and other languages
Oral Communication (Listening and Speaking skills)
SA6. Interact with colleagues and others inside the store
SA7. Interact with vendor for order placement and any follow up with them
B. Professional Skills Decision Making
SB1. Ability to make a judgment as to whether an issue is crucial, and to be
escalated
Plan and Organize
SB2. Prioritize and execute tasks within the scheduled time limits
Customer Centricity
N.A.
Problem Solving
SB3. Identify trends/common causes for errors and suggest possible solutions to
the reporting authority

SB4. Suggest methods to streamline the labeling process
Critical Thinking
SB5. Spot process disruptions

Criteria For Assessment Of Trainees

Job Role Packager, Labeller and Dispatcher – Diamond Processing
Qualification Pack G&J/Q5002
Sector Skill Council Gem & Jewellery
Guidelines for Assessment

  1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance
    Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of
    marks for Theory and Skills Practical for each PC.
  2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC.
  3. Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option
    NOS/set of NOS.
  4. Individual assessment agencies will create unique question papers for theory part for each candidate at each
    examination/training center (as per assessment criteria below).
  5. Individual assessment agencies will create unique evaluations for skill practical for every student at each
    examination/training center based on this criterion.
  6. To pass the Qualification Pack , every trainee should score a minimum of 50% of aggregate marks to successfully
    clear the assessment.
  7. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack.