Free Insurance and Registration Coordinator Course (6Months)

Insurance and Registration Coordinator:

Brief Job Description

A Finance, Insurance and Registration Coordinator is responsible for handling financing and insurance of the vehicle prior to its sale and registration process after the sale of the vehicle at the dealership. The individual is also responsible for managing the financing & insurance liaison with of OEM& finance / Insurance Banks / NBFCs.

Personal Attributes

This job requires individuals to work as a part of a team. The individual should have good understanding of the vehicles, vehicle loans and general credit and risk policies and programs thereto.Knowledge about statutory compliance and local market procedures, local customer preferences, geographic nuances and finance peculiarities is also required. The individual should depict customer centricity in daily behaviour and should be able to talk and convince customers . The individual should also liaison with external / internal stakeholders leading to the sale of the vehicle

Plan and organise work to meet expected outcomes:

Elements and Performance Criteria

Work requirements including various activities within the given time and set quality standards

To be competent, the user/individual on the job must be able to:

PC1.                 keep immediate work area clean and tidy

PC2.                 treat confidential information as per the organisations guidelines

PC3.                 work in line with organisations policies and procedures

PC4.                 work within the limits of job role

PC5.                 obtain guidance from appropriate people, where necessary

PC6.                 ensure work meets the agreed requirements

Appropriate use of resources

To be competent, the user/individual on the job must be able to:

PC7.                 establish and agree on work requirements with appropriate people

PC8.                 manage time, materials and cost effectively

PC9.                 use resources in a responsible manner

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1.     the organisations policies, procedures and priorities for area of work, role and responsibilities in carrying out that work

KU2.     the limits of responsibilities and when to involve others

KU3.     specific work requirements and who these must be agreed with

KU4.     the importance of having a tidy work area and how to do this

KU5.     how to prioritize workload according to urgency and importance and the benefits of this

KU6.     the organisations policies and procedures for dealing with confidential information and the importance of complying with these

KU7.     the purpose of keeping others updated with the progress of work

KU8.     who to obtain guidance from and the typical circumstances when this may be required

KU9.     the purpose and value of being flexible and adapting work plans

KU10. how to complete tasks accurately by following standard procedures

KU11. technical resources needed for work and how to obtain and use these

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1.     write in at least one language

GS2.     read instructions, guidelines/procedures

GS3.     ask for clarification and advice from appropriate persons

GS4.     communicate orally with colleagues

GS5.     make a decision on a suitable course of action appropriate for accurately completing the task within resources

GS6.     agree objectives and work requirements

GS7.     plan and organise work to achieve targets and deadlines

GS8.     deliver consistent and reliable service to customers

GS9.     check own work and ensure it meets customer requirements

GS10. anomalies to the concerned persons

GS11. analyse problems and identify work-arounds taking help from

GS12. apply own judgement to identify solutions in different situations

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Work effectively in a team:

Elements and Performance Criteria

Effective communication

To be competent, the user/individual on the job must be able to:

PC1.    maintain clear communication with colleagues

PC2.    work with colleagues

PC3.    pass on information to colleagues in line with organisational requirements

PC4.. work in ways that show respect for colleagues

PC5.    carry out commitments made to colleagues

PC6.    let colleagues know in good time if cannot carry out commitments, explaining the reasons

PC7.            identify problems in working with colleagues and take the initiative to solve these problems

PC8.    follow the organisations policies and procedures for working with colleagues

PC9.    ability to share resources with other members as per priority of tasks

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. the organisations policies and procedures for working withcolleagues, role and responsibilities in relation to this

KU2. the importance of effective communication and establishing goodworking relationships with colleagues

KU3. different methods of communication and the circumstances inwhich it is appropriate to use these

KU4. benefits of developing productive working relationships withcolleagues

KU5. the importance of creating an environment of trust and mutualrespect

KU6. whether not meeting commitments, will have implications onindividuals and the organisation

KU7. different types of information that colleagues might need and theimportance of providing this information when it is required

KU8. the importance of problems, from colleagues perspective andhow to provide support, where necessary, to resolve these

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1.     complete well written work with attention to detail

GS2.     read instructions, guidelines/procedures

GS3.     listen effectively and orally communicate information

GS4.             make decisions on a suitable course of action or response

GS5.             plan and organise work to achieve targets and deadlines

GS6.             check that the work meets customer requirements

GS7.     deliver consistent and reliable service to customers

GS8.             apply problem solving approaches in different situations

GS9.             apply balanced judgements to different situations

GS10. apply good attention to detail

GS11. check that the work is complete and free from errors

GS12. get work checked by peers

GS13. work effectively in a team environment

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Maintain a healthy,safe and secure working environment:

Elements and Performance Criteria

Resources needed to maintain a safe, secure working environment

To be competent, the user/individual on the job must be able to:

PC1.    comply with organisations current health,safety and security policies and procedures

PC2. report any identified breaches in health,safety, and security policies and procedures to the designated person

PC3.. Coordinate with other resources at the workplace to achieve the healthy, safe and secure environment for all incorporating all government norms esp. for emergency situations like fires,earthquakes etc.

PC4.    identify and correct any hazards like illness, accidents, fires or any other natural calamity safely and within the limits of individuals authority

PC5.    report any hazards outside the individuals authority to the relevant person in line with organisational procedures and warn other people who may be affected

PC6.    follow organisations emergency procedures for accidents, fires or any other natural calamity

PC7.    identify and recommend opportunities for improving health,safety, and security to the designated person

PC8.    complete all health and safety records are updates and procedures well defined

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1.     legislative requirements and organisations procedures for health, safety and security and individuals role and responsibilities in relation to this

KU2.     what is meant by a hazard, including the different types of health and safety hazards that can be found in the workplace

KU3.     how and when to report hazards

KU4.     the limits of responsibility for dealing with hazards

KU5.     the organisations emergency procedures for different emergency situations and the importance of following these

KU6.     the importance of maintaining high standards of health, safety and security

KU7.     implications that any non-compliance with health, safety and security may have on individuals and the organisation

KU8.     different types of breaches in health, safety and security and how and when to report these

KU9.     evacuation procedures for workers and visitors

KU10. how to summon medical assistance and the emergency services,where necessary

KU11. how to use the health, safety and accident reporting procedures and the importance of these

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1.     complete accurate, well written work with attention to detail

GS2.     read instructions, guidelines/procedures/rules

GS3.     listen and orally communicate information

GS4.     make decisions on a suitable course of action or response

GS5.     plan and organise work to achieve targets and deadlines

GS6.     build and maintain positive and effective relationships withcolleagues and customers

GS7.     apply problem solving approaches in different situations

GS8.     analyse data and activities

GS9.     apply balanced judgements to different situations

GS10. apply good attention to detail

GS11. check that the work is complete and free from errors

GS12. get work checked by peers

GS13. work effectively in a team environment

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Coordinate finance and insurance processes:

Elements and Performance Criteria

Implement the overall finance & insurance process at the dealership and liaison with the Banks / NBFCs

To be competent, the user/individual on the job must be able to:

PC1..    implement the financing & insurance framework of OEM at the dealership

PC2..    train and provide the sales team with information on finance and insurance on the vehicle & convey the process to be followed and documents to be collected for faster processing

PC3..    liaison and coordinate with financial and insurance executives from the various public / private banks and NBFCs for determining various schemes, discounts, rebates, offers and other terms & conditions etc.

PC4..    promote extended service agreements, other financing tools, credit life, and other financial / insurance products bundled with the vehicle finance / insurance like accident and health insurance plans for thecustomers

PC5. . develop incentive structures for salespeople to cross-sell insurance and finance along with the vehicle at the dealership

PC6. . verify all the documents collected for the purpose of loan / insurance& take a decision if any additional documents are required and the bank / NBFC where they need to be put up for an early sanction of finance / insurance of the vehicle

PC7. . liaise with internal stakeholders like admin, sales, service and workshop function of the dealership to ensure early processing of the financing / insurance of the vehicle

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1.     standard operating procedures of the Banks / NBFCs for loans, financial product and insurance of the vehicles

KU2.     standard operating procedures within the dealership for loans, financial product and insurance of the vehicles

KU3.     standard operating procedures to be followed as desired by the OEM for loans, financial product and insurance of the vehicles

KU4.     documentation requirements for each procedure carried out as part of roles and responsibilities

KU5.     process flow of financing, loaning, insurance and timelines involved of the various Banks / NBFCs

KU6.     institutionaland professionalcode of ethics and standards of practice

KU7.     safety and health policies and regulations for the workplace

KU8.     details of the loan and insurance application form and the various documents require to complete the form

KU9.     documents required for processing and sanctioning of the loan or insurance product

KU10. calculation for credit history and assess the overall financial status of the customer before the case is logged in the finance company

KU11. software or format used for financing calculations like MS Excel and MS Word prescribed by both the OEM and the financiers (Banks / NBFC)

KU12. software or format used for billing, financing and insurance of the vehicle like Tally and SAP to be used for interna

KU13. the various technical information available for the vehicle and the financial / insurance product offered for the competitor in the same segment by the Bank / NBFC

KU14. credit and risk policies or guidelines of both the OEM& the Banks / NBFCs, so that the customer is conveyed of the exact terms & conditions for the finance / insurance product

KU15. policies or guidelines of the OEM and the dealership regarding the overall procedure / process to be followed before the sanction of the loan

KU16. statutory compliance of the government and legal aspects

KU17. local market procedures of the area in which the dealership operates and the terms & conditions set by the various Banks / NBFCs. (For ex. Some areas / territories are negative areas where the Banks / NBFC might want more collaterals before sanctioning of the loans)

KU18. local customer preferences of that area for a particular loan / insurance product (for ex. Is some areas customer may prefer a longer loan period yet a lesser rate of interest esp. for commercial vehicle to be used in long term projects and are tied up on a long-term lease with a construction company)

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1.     create documentation required on the job (including reports, work sheets, etc. for maintaining the record of the finance / insurance cases logged-in)

GS2.     fill loan and insurance application form with details

GS3.     create sales reports (weekly, monthly, quarterly, half yearly and yearly) to capture the overall trend of loans / insurance for the dealership across various banks / NBFC

GS4.     prepare estimate sheets for loaning or financing and insurance premium activities

GS5.     writein at least one language

GS6.     read general instructions or guidelines for customers, mandatory for loans or financing and insurance

GS7.     read policies and regulations pertinent to the job

GS8.     read survey reports, loan application forms and various other financial or insurance documents required

GS9.     read delivery orders and cover notes generated after financing and insurance activities

GS10. read about terms & conditions offered by various Banks / NBFCs to vehicle offerings in all similar segments across various competitors

GS11. interact with the customers to elicit their requirements and query information on the financing and insurance of the vehicles to help them select the right finance / insurance product of the respective Bank / NBFC

GS12. interact with the customerto confirm and clear all doubts regarding various cost components with respect to various processes

GS13. convey to the customers all plans, along with the minutest details and all charges across the finance / insurance of the vehicle so that the customer canmake an informed choice about the best plan most suited under the given conditions

GS14. interact with sales, service and administrative function of the dealership in case of any clarifications required

GS15. interact with superiors and other support staff function at the dealership in case any case for finance / insurance is struck at any level so that it can be escalated and resolved keeping the best interest of customer in mind

GS16. analyse information disclosed by various Banks / NBFC for their products and help the customer decide on the best option available to him for a particular condition

GS17. analyse the financial information of the customers and fill the documents accordingly to log- in the case in the appropriate Bank / NBFC to ensure quick approvals (ex. if a particular Bank

/ NBFC has a corporate tie-up with an organization where the customer works, so he can be offered special rates and approval in a day, the case should be logged-in with that particular financer to ensure quicker approvals)

GS18. plan business targets assigned by the dealership and Banks / NBFC on a periodical basis and achieve appropriate results through strategies developed with the dealership Sales Manager

GS19. plan the overall flow of work (esp. during month-ends) to tackle the struck finance cases at any levels and escalate at appropriate levels in case if it is required

GS20. ensure that customersrequirementsand financial status are assessed and satisfactory finance / Insurance product is suggested

GS21. ensure that customer is told all small information and any hidden charges for the finance / insurance products in detail to help him make an informed choice

GS22. clarify and solve all customer queries or doubts that the customer may have regarding the finance / insurance product’s prior to the purchase of the vehicleand take appropriate actions, as required

GS23. dispel any doubts that the customer may have regarding any

GS24. evaluate financial status and credit history of the customers and suggest various finance / insurance plans accordingly

GS25. suggest the customers according to their needs and requirements, the best suited vehicles available in that segment with the dealership

Ensure completion of the registration process after the sale of the vehicle:

Elements and Performance Criteria

Co-ordinate with the Transport authority for the vehicle registration

To be competent, the user/individual on the job must be able to:

PC1..    coordinate with regional transportation office for smoother and quicker vehicle registration for newly sold vehicle and re-registrations for pre-owned vehicle / vehicles to be transferred to be new territory

PC2. . verify all the documents collected for the purpose of registration of the vehicle & take a decision if any additional documents are required by a relevant transport authority

PC3..    handle clearing of all the pending and stuck registration cases due to some issue and help them resolve

PC4. . ensure early registration of the sold vehicles from the dealers in the desired transport authority

PC5..    clear all prerequisites required for registration of all kinds of vehicles at the dealership including submission of the relevant documents

PC6. . ensure appropriate fitment of number plates on the vehicles post the registration process of desired number in case customer want a specific number as his vehicle registration number

PC7. . identify all kinds of non-availability and shortages of number plates and escalate to appropriate authorities

PC8. . liaise with external stakeholders other than the transport authority (like OEM for relevant documents) due to which the registration process can be delayed

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1.     standard operating procedures of the local transport authority for the registration of all kinds of vehicles

KU2.     documentation requirements for each procedure carried out as part of roles and responsibilities

KU3.     flow of the process of pre and post registrations at the dealership involving the local transport authority

KU4.     institutional and professional code of ethics and standards of practice

KU5.     safety and health policies and regulations for the workplace

KU6.     technical details of the all the vehicles being registered

KU7.     documents required for all vehicular registrations under the various types (for ex. registration under personal / commercial segment for the passenger vehicle demand different set of documents)

KU8.     process flow of vehicular registrations at the various regional transport office

KU9.     software or format used for preparing reports like MS Excel and MS Word

KU10. how to take impressions of engine and chassis and any other such process that is required as a part of filling up of the registration forms (which include the knowledge of the location of where the engine/ chassis no. is punched in various models of the vehicle

KU11. policies or guidelines of the OEM and the dealership with respect to the overall registration process

KU12. statutory compliance of the government and legal aspects including any new compliance as floated by the Transport department (ex. a particular norms of vehicular models may be passes by the transport department like for some cities BS -3 vehicles can only be registered in rural areas and not in the urban areas)

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1.     create documentation required on the job (including reports, work sheets, etc.)

GS2.     fill vehicle registration forms of the regional transport office

GS3.     writein at least one language

GS4.     readgeneralinstructions or guidelines of the regional transport office for vehicular registrations

GS5.     read policies and regulations pertinent to the job

GS6.     read vehicular registration application forms

GS7.     interact with sales, service and administrative function of the dealership post the sale of the vehicle to understand the registration requirements

GS8.     interact with superiors and other support staff function at the dealership incase the registration process of the vehicle is struck at some level

GS9.     interact with the official staffs of the regional transport office to quicken the overall process of registration

GS10. analyse information regarding the location for registration of the vehicle and evaluate the best location basis the ease of registration and customer preferences

GS11. analyse all the pre and post checks for the vehicles beforebeing registered by the local transport authority

GS12. plan and manage smooth and quick vehicular registrations

GS13. plan the overall day at the regional transport authority to ensure the process of registration for most of the vehicle sold by the dealer

GS14. ensure that customers requirements and queries regarding the registration are assessed and satisfactory service is provided

GS15. ensure that the vehicle is registered in a transport authority as desired by the customer both for the new vehicle and re-registration for the pre-owned vehicle

GS16. ensure that the customers preference for a particular registration number is taken into account which registering the vehicle at a particular transport authority

GS17. handle clearing of all the pending and stuck cases of registration and transfer of registration and escalation to superiors in case required

GS18. identify all kinds of non-availability and shortages of number plates and escalate to the appropriate superior

GS19. resolve the locational preference of the transport authority by the customer in case the residence of the customer is outside the purview of the authority (for ex. a person may want the vehicle to be registered in a city likeDelhi while he resides in the suburbs of Delhi either in Haryana or U.P and its becomes difficult to get it registered in Delhi)

GS20. evaluate all the vehicular registrations for their quick processing and report them all to the customers in case of any delay

GS21. ensurequick and smooth registrations of all the vehicles at the dealership for increased customer satisfaction and experience

Assessment Guidelines:

  1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Element/ Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each Element/ PC.
  • The assessment for the theory part will be based on knowledge bank of questions created by the SSC.
  • Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS.
  • Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below).
  • Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/ training center based on these criteria.
  • To pass the Qualification Pack assessment, every trainee should score the Recommended Pass % aggregate for the QP.
  • In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack.